Best Cloud Storage Services with Amazing Support

It’s great to have a capable storage service that gives you a lot of features, storage space and security. That said, it might all be for nothing if you encounter a problem that you can’t solve yourself. When that happens, a good support structure is invaluable, which is why we compiled a list of the best cloud storage with amazing support.

That said, cloud storage services are primarily an answer to problems that arise from keeping important files on your local machine, USB stick or external hard drive. They might malfunction, get stolen or be damaged in a fire or flood. You might think that SSDs are at least safe from crashes, but they experience more data errors.

To combat that, you can transfer your files to the cloud, where they’re going to be snug, replicated to multiple locations — which is similar to how RAID works — and protected by armed guards and surveillance.

Since you’re reading this article, chances are high that you’re looking for a service that has better support than your current one. Before we get to the list of services, we’re going to go through the criteria we’ve used to make it. If you’re here by accident and just need a different kind of service, consult our best cloud storage guide.

Best Cloud Storage Services with Amazing Support 2019

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What Makes the Best Cloud Storage with Amazing Support

Customer service, obviously. It’s best if the service has chat, telephone and email support. On top of that, it’s great if a service has an FAQ, knowledgebase or user forum. 

Using those methods can often help you reach a solution on your own, which can be faster than relying on the support team. We’re also going to note how fast the service responds to email queries.

Most people looking for amazing support are probably mainstream users who don’t want to mess with the service any more than they need to. With that in mind, the service should be user-friendly. An enjoyable and straightforward user experience will help with that. Its apps should work on most operating systems, too.

We’ll also look at how expensive the subscription plans are and how much space they offer. It’s best if a service has more plans because that makes it easier to find one that’s a good fit for your needs. Advanced support features might be reserved for more expensive plans, so we’ll keep that in mind, too.

A service should have strong cloud security features that protect your files. That includes at-rest encryption, protocols that protect your files in transit, data center security methods and more. 

It’s best if it has private encryption — also known as zero-knowledge in the cloud — because it ensures that only you can read your files. Two-factor authentication will help, too, if someone steals your credentials.

Best Support: Google Drive

Google Drive is simple and easy to use, which helped it achieve more than 800 million users. The fact that it ships with most Android devices also contributed to that number, though.

Because it has that many users, providing great support is paramount. When you encounter an issue, you’re going to access the help center first. You can use it to search for an answer to your problem or select an option from a number of categories. The answers are straightforward and easy to follow.

If you don’t find an answer in the help center, you can ask a question in the user forums or contact Google’s support team. The user forum community is active, and product experts often answer questions. 

We’ve emailed support and got an answer in seven hours, which is slow compared to other services. However, Google provides a chat option, which takes two to three minutes to start. Plus, there’s a callback option, in which a Google representative calls you in less than a minute. If you need immediate support, you’re covered.

Google has a distinctive look and feel that also graces Google Drive. Thanks to it, the web app is easy to navigate and lets you easily manipulate your files in the cloud. The interface is clear, so you won’t be confused while using it.

The desktop app consists of a sync folder and a system tray icon, which is the standard model of sync that most services use. It’s simple, and you won’t have any snags while using it. It only works on Windows and macOS, though.

Other Reasons We Like Google Drive

Google’s subscription scheme is called “Google One,” and its paid subscriptions start at 100GB and end at 30TB. The first plan is $1.99 per month or $19.99 per year for 100GB of space. The next plan raises the space to 200GB for $2.99 per month or $29.99 per year. Both are fine offers, if you don’t need a lot of space.

The plan with the best value, though, is the one that gets you 2TB for $9.99 per month. If you pay for a whole year, the price is discounted down to $99.99. Google also has a free plan that gives you a huge 15GB of storage space. Thanks to that, we’ve ranked it as one of the top five cloud companies with large free service plans.

Google lacks private encryption from its security arsenal, but it uses AES 128-bit encryption to protect your files at rest on its servers. It’s not as strong as AES 256-bit, but it hasn’t been cracked, as far as anyone knows. The TLS protocol protects your files in transit. Two-factor authentication is available to protect your account, too. 

While Google isn’t the best service to choose if you value your privacy, it’s obvious that it has great technical support, plans that have good value and an enjoyable user experience. You can read more about Google Drive in our Google Drive review.

Pros:

  • Great support
  • Great user experience
  • Good value plans

Cons:

  • No private encryption
  • Not privacy-oriented
  • Security could be stronger
Starts from $ 167 per month for 100 GB
Free plan available Save 16 %

Tresorit

Tresorit focuses on business users, so it’s not a surprise that it offers great security, though at a price. That also means that it gives good support.

Tresorit provides chat and email support on all plans, but phone support is restricted for its Business and Enterprise plans. Support doesn’t work 24/7, but a Tresorit representative assured us in an email that it is working on around-the-clock coverage. We sent an email with a couple of questions to the technical support team and received a response within just two hours.

Before you contact Tresorit’s technical support, though, you can consult Tresorit’s knowledgebase. It’s divided into categories that make it easy to find answers to common problems. If that doesn’t give a result, you can use the search bar to find an answer to your question.

Tresorit’s desktop client works on Windows, Mac and Linux. It’s always great if the service plays well with the penguin. The client is clear and easy to use, and it’s also one of the most enticing. That said, the standard cloud storage user experience is more complex because you need to create individual sync folders, called “tresors,” to sync files.

If you don’t want to do that, you can also use the Tresorit web app to access your cloud storage. It easy to navigate, thanks to its minimalistic design.

Other Reasons We Like Tresorit

As we said, Tresorit is expensive. It’s cheapest plan is Premium, which is $10.42 per month and only gives you 200GB of storage space. The next personal plan, Solo, provides 2TB of space for a pricey $24 per month.

If you need storage for your business, Tresorit has business plans. Small Business is $20 per month per user and it gets you 1TB of storage for each user. Business is on a permanent 50-percent discount, which makes it $12 per month per user. 

As we mentioned, Tresorit has many security features, including zero-knowledge encryption to protect your privacy, the TLS protocol to prevent attacks that target files during transfer and AES 256-bit encryption to protect files at rest. 

Plus, two-factor authentication is available to protect your account in case someone cracks your password. You can read more about these security features in Tresorit’s security whitepaper.

Tresorit isn’t quite as easy to use as Google Drive. It’s more expensive and reserves phone support for its most expensive plans. That said, it’s more secure and private than Google Drive. Considering that support is the main criteria of this list, though, Tresorit is in second place. You can learn more details in our Tresorit review.

Pros:

  • Great support
  • Zero-knowledge encryption
  • Secure

Cons:

  • Expensive
  • Complex
Starts from $ 1042 per month for 200 GB
Free plan available Save 17 %

MEGA

MEGA focuses on privacy that centers around its private encryption, which also extends to link sharing. That said, it has good support, too.

Your first stop, if you hit a problem, will be the help center. It’s split into categories that make it easy to find the answer you’re looking for. If that doesn’t help, you can use the search bar at the top.

There’s also an FAQ section that helps you find an answer quickly. However, if you can’t find one, you can contact support using the message form. We did this and got a response in just 20 minutes. 

That’s an impressive response time. It’s also helpful considering there’s no chat option. The support team told us in an email that they operate 24/7. Plus, note that Pro users get priority support.

MEGA’s desktop client is a breeze to use, and it works on Windows, macOS and Linux. The web client is also straightforward and user-friendly. It also has a capable drag-and-drop function and gives quick access to the most useful features via the right-click menu.

Other Reasons We Like MEGA

MEGA has four plans, but none of them are a great value. You have to dish out $5.69 per month for the PRO LITE plan, which gets you just 200GB of storage space and 1TB of transfer. PRO I will set you back $11.20 per month and get you 1TB of storage and 2TB of transfer. That’s more expensive than Google’s 2TB plan.

The PRO II plan gets you 4TB of storage and 8TB of transfer for $22.41 per month, and PRO III offers 8TB of storage space and 16TB of transfer for $33.62 per month. On the plus side, MEGA has a free plan that offers 50GB of free space, but 35GB vanish after a while.

MEGA uses AES 128-bit to protect your files at rest. Again, that’s not as strong as AES 256-bit, but it’s sufficient. MEGA also uses the TLS protocol to protect data during transfer and offers two-factor authentication. On top of that, you can take a look at its source code, which is public, to learn more about its security. You can learn more in our MEGA review.

Pros:

  • Fast email response time
  • Zero-knowledge
  • Encrypted link sharing
  • Great user experience

Cons:

  • Speeds can vary
  • Prices could be better
Starts from $ 569 per month for 200 GB
Free plan available

OneDrive

Microsoft’s cloud storage service is one of the most popular services, besides Google Drive and Dropbox (see how these compare in our Dropbox vs. Google Drive matchup). Now it has capable security and decent pricing plans, along with good technical support.

OneDrive uses the same Microsoft online help center that Office 365 and Office Online use. You can search it for help topics or browse by category. OneDrive categories include “files,” “getting started,” “sharing and collaboration,” “sync,” “mobile and mac,” “accounts and storage” and “troubleshoot.” The help center has a lot of training pages, and many include videos.

If you don’t find the answer you were looking for, you can contact Microsoft support via email or try the community forum. We contacted support by email, and the answer came in just 45 minutes. 

It doesn’t have telephone or chat support, though. There is a user forum that might help in a pinch, but it doesn’t seem to have a lot of user activity.

The desktop app, like most others, has a sync folder and a system tray icon. It’s simple and easy to use. It only works on Windows and macOS, though.

The web app is also easy to navigate. It’s enjoyable to work with, thanks to its clear lines, lots of negative space and colors that highlight what’s important.

Other Reasons We Like OneDrive

OneDrive’s first plan is called “50GB.” Obviously, it offers 50GB of storage space for $1.99 per month, which is a decent deal if you don’t require much space. If you do, you can fix that by subscribing to the Office 365 Personal plan, which gets you 1TB of space for $6.99 per month or $69.99 if you pay for the year.

If you need to accommodate multiple users, Office 365 Home is one of the best deals on the market. That’s because it gives access to six users, and each gets 1TB of storage space. It’s $9.99 per month or $99.99 per year.

OneDrive uses AES 256-bit at-rest encryption that consists of BitLocker disk-level encryption and per-file encryption of customer content to scramble your files. It also uses the TLS protocol to secure files during transfer. (Read our SSL vs. TLS comparison for more information on those protocols). Private encryption isn’t available, though. 

Both Office 365 plans can detect ransomware attacks and help you restore your files in OneDrive. When the service detects an attack, you’ll get an alert via email — or through mobile or desktop notifications — and be guided through the recovery process. For more information about this and other OneDrive features, read our OneDrive review.

Pros:

  • Fast email response time
  • Great family plan
  • Office 365

Cons:

  • No private encryption
  • No Linux client
Starts from $ 199 per month for 50 GB
Free plan available

Sync.com

It’s surprising to see Sync.com at the bottom of a roundup, considering that Sync.com is at the top of our cloud storage comparison list. That’s thanks to its limited support hours and slow response time.

Before you contact support, though, Sync.com has a help center that shows the most popular questions on the top and splits the rest into categories, which makes it easier to find what you’re looking for. If you don’t want to browse for an answer on your own, you can use the search function. Many answers have videos with them to help you follow along.

If you don’t find an answer, you can contact Sync.com via a webform. The help desk’s working hours are Monday through Friday, 8 a.m. to 8 p.m. EST. Support is available outside those hours for emergencies only, and Pro subscribers get priority support over non-paying subscribers. 

We asked a question and got a response in about four hours. To be fair, we did it from a free account, so we shouldn’t expect Pro-level support. That said, we did the same for other services and got our response faster. Additionally, there’s no telephone or chat support, and Sync.com doesn’t have a user forum.

The desktop client is light and easy to use. You can access it via its sync folder or taskbar icon. It’s available for Windows and macOS, but not Linux. If you’re on a different computer, you can use the same features from the web client. Its interface makes it easy to spot what you need, but it could use some polishing.

Other Reasons We Like Sync.com

Sync.com has pricing plans that are among the best on the market. Two plans are fit for personal users: Personal Pro 500GB for $49 per year and Personal Pro 2TB for $96 per year. There’s no option to pay per month, though.

If you need plans for your business, you can subscribe to the Business Pro plan for $5 per month per user, billed annually. You need to have at least two users, so the price starts at $120 per year. Each user gets a separate 1TB of storage space. 

Before deciding to pay, you can use the 5GB free plan to test the service. You can add 1GB of storage to it if you complete a several-steps-long process. You also get a gigabyte for every referral, up to 20GB.

Sync.com shines in the security department and is at the top of our most secure cloud storage list. It uses AES 256-bit encryption to scramble your data at rest and the TLS protocol to protect files during transfers to data centers. 

RAID architecture in its data centers prevents server malfunctions from damaging your files. The data centers are also SOC 1-certified. Plus, Sync.com provides two-factor authentication and private encryption. In fact, it’s at the top of our list of the best zero-knowledge cloud services. You can learn more about Sync.com security in our Sync.com review.

Even though Sync.com has great value, strong security and good ease of use, we’ve placed it last thanks to its limited support options.

Pros:

  • Excellent security
  • Zero-knowledge
  • Great value

Cons:

  • No 24/7 email support
  • No chat or telephone support
Starts from $ 408 per month for 500 GB
Free plan available

Final Thoughts

This list favors a single category over all the others: technical support. Depending on what kind of support you need, the best service might differ from the one we’ve placed at the top. 

Still, if we look at support only, it’s clear that Google Drive wins. It has email, chat and even telephone callback support, on top of its knowledgebase and user forums.

Tresorit also has strong support options, but it’s by far more expensive than Google Drive. Still, business users that don’t mind paying top dollar will be satisfied. 

MEGA and OneDrive are close together because they have similar levels of support and reply to inquiries in less than an hour. Sync.com is last thanks to its limited support, but it is still one of the most capable services.

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