Dropbox vs Google Drive vs Onedrive

If you were to ask someone to name five cloud storage services, it would be a good bet that Dropbox, Google Drive and OneDrive would get a mention.

It’s no surprise why. Dropbox is the cloud storage service that really popularized the concept, and Microsoft and Google are two of the biggest players around. If you’re thinking about signing up for cloud storage, you might wonder who wins in a battle between Dropbox vs Google Drive vs OneDrive on features, pricing and more.

We’ll hopefully help you decide for yourself in this comparison of three of the best-known cloud storage solutions available.

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Which Is Better: Google Drive vs OneDrive vs Dropbox?

These are three huge names in cloud storage, so which one comes out on top as the better cloud storage provider? The quick answer is OneDrive. Well, of these three: Google Drive vs Dropbox vs OneDrive. However, Sync.com is our absolute favorite.

Microsoft OneDrive is easy to use and offers fast syncing. Although it’s not the best cloud storage provider on the market, it still offers better security features than the other two providers. 

Dropbox scores very highly for features, especially if you’re looking for a product that’s ideal for collaborating on both Office and Google documents. It does have some flaws, however, especially for Mac and iOS users, which we’ll cover in further detail. Google Drive offers the most free storage space and has better customer service, but there are well-known privacy issues. 

Before we go into more detail, here’s a quick explanation of how this comparison will work.

Setting Up a Battle: Dropbox vs OneDrive vs Google Drive

To try and make this comparison as fair as possible, we’ve divided it up into nine key areas that we feel are the most important when choosing a cloud storage provider. We’ll compare the providers across each of these areas.

At the end of each round, we will declare a winner, if there is one. If the round is too close to call, it may end in a two- or three-way tie. At the end of nine rounds, we’ll add up all the scores. 

The provider that wins the most rounds will be crowned the overall winner. Without further ado, let the battle commence!

cloudwards rating
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  3. Visit DropboxDropbox Review
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  3. Visit Google DriveGoogle Drive Review
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OneDrive is a Microsoft product, so it plays very nicely with other Microsoft apps. If you receive an attachment in Outlook, for example, you can right-click and save it directly to any OneDrive folder of your choice.

As part of an Office 365 subscription, you also get 60 minutes of Skype to call cell phones and landlines. You can share OneDrive files, photos or folders directly through Skype itself. You can learn about some other features in our OneDrive review.

Likewise, Google Drive works seamlessly with other Google apps, such as Google Docs and Google Sheets (find out how to change your default Google account). Where it beats Microsoft OneDrive is on integration with third-party services. You can use media players, photo and video editors, accounting software and more in your Google Drive interface.

Integration with Gmail is also excellent. You can attach a file from your Google Drive directly from within the “compose” window. Check out our Google Drive review to learn more.


Dropbox doesn’t have its own office suite or email client, but it does offer two apps of its own: Paper and Showcase. Paper is a basic notes app, allowing you to insert text, images, video and even code snippets. As we discuss in our Dropbox Paper review, it’s usefulness is pretty limited, especially when compared against Google Docs or Microsoft Word (or OneNote, for that matter.)

One interesting feature is Dropbox Showcase, which allows you to share files in a professional-looking portfolio. If you’re already paying for Dropbox Professional and need to send work to clients, it’s a good way to do it, but it’s not a “stand out” feature in itself.

Collaboration Features

All three of these providers offer excellent collaboration tools, which is why we recommend all three on our best cloud storage for collaboration shortlist. This isn’t really surprising, as two of the providers are responsible for some of the most popular office apps out there.

OneDrive provides seamless integration with Microsoft Office apps, as we’ve mentioned. If the file is shared with others, you can all work on the document simultaneously. You’ll see who else is working on the file, as well as any changes they make in real time. All changes are automatically saved to your OneDrive account. 

Google Drive integration works in a similar fashion, using Google’s own office apps, such as Google Docs and Google Sheets. You can see which other collaborators are viewing the file, with their name appearing as a different-colored cursor as they add new text.

Dropbox doesn’t have its own office apps, so you might expect it to be less useful as a collaborative tool. In fact, the opposite is true, as Dropbox works with files from Microsoft and Google Docs. If you want to switch between services, Dropbox makes this easy.

Click on any Google document in your Dropbox storage and it will open it in the relevant Google app. You can collaborate in exactly the same way as you can with Google documents in Google Drive, but your changes will be automatically saved to Dropbox.

You can collaborate on Microsoft Office files in exactly the same way as you would in OneDrive. You can even open Microsoft file formats in Google Docs, Sheets or Slides and make edits. The files will still be saved in your Dropbox storage in the original Microsoft formats. 

Rather than having to decide which service you’d prefer to use, Dropbox allows you to use both. That could be a winning feature in itself, but you may need to pay for Office access to use it (Google Docs is free).

There isn’t much between OneDrive and Google Drive here, but with support for additional third-party services, Google Drive pushes out OneDrive to be the overall winner here.

Round: Features Point for Google Drive


All three providers offer some level of free storage. Dropbox’s free plan offers just 2GB. OneDrive comes with 5GB, although you can store only a maximum of three files in your personal vault, a feature we’ll look at in more depth later. 

Google Drive comes out highest of our three contenders in our rundown of the best free cloud storage providers, offering a generous 15GB of free storage. If you’re just looking for a bit of storage for your personal files, then check out our guide to the best online storage for personal use. 

Paid tiers are where things get more complicated (as you can see in our Dropbox pricing guide). Dropbox plans start at $11.99 per month for the Dropbox Plus plan, or $9.99 per month when paid annually. That comes with 2TB of storage, as well as some additional features, including mobile offline folders and priority email support.

The Dropbox Professional plan takes it further, with 3TB of storage at $19.99 per month ($16.58 per month on the annual plan). This adds further features such as full-text search and Dropbox Showcase, the portfolio product we mentioned earlier.

There are also three business tiers to Dropbox, with the Business Standard plan giving 5TB for $15 per user per month. If that isn’t enough, you can grab “unlimited” storage for $25 per user per month with the Dropbox Business Advanced plan. You can learn more about how the business tiers work in our Dropbox Business review

There’s also a Dropbox Enterprise plan, but this is a customizable solution for large businesses, so you’ll need to contact Dropbox for a quote. It may be worth your while to do so, if that’s your use case, as Dropbox came out top of our list of the best cloud storage for enterprise.

Dropbox Plus
  • 2000 GB Storage
1-year plan $ 9.99/ month
$119.88 billed every year
Save 16 %
Dropbox Professional
  • 3000 GB Storage
1-year plan $ 16.58/ month
$198.96 billed every year
Save 17 %

Looking at OneDrive, it starts its paid storage plans with 100GB for just $1.99 per month, although this doesn’t come with access to Office apps. 

The Office 365 Personal plan is $6.99 per month (taken to a $5.83 per month equivalent if paid annually) for 1TB of storage space, as well as desktop versions of Outlook, Word, Excel and Powerpoint. The Office 365 Home plan is $9.99 per month ($8.33 per month paid annually) with 1TB of storage each for up to six people.

OneDrive Plans

Like Dropbox, OneDrive comes with three business plans. The imaginatively named OneDrive for Business Plan 1 is $5 per month per user and gives 1TB of storage each. The OneDrive for Business Plan 2 comes with unlimited storage at $10 per month per user. Both plans require an annual commitment and don’t come with access to any Office apps. 

The Office 365 Business Premium plan is the plan you’ll need if you want Office access, at $15 per month per user for unlimited storage. You can take this down to $12.50 per month if you subscribe annually.

OneDrive Basic 5GB
  • 5 GB Storage
OneDrive 100GB
  • 100 GB Storage
Microsoft 365 Personal
  • Comes with Office 365 Personal
  • 1000 GB Storage
1-year plan $ 5.83/ month
$69.99 billed every year
Save 17 %
Microsoft 365 Family
  • Comes with Office 365 Home
  • 5000 GB Storage
1-year plan $ 8.33/ month
$99.99 billed every year
Save 17 %
OneDrive for Business Plan 1
  • Price per user
  • 1000 GB Storage
1-year plan $ 5.00/ month
$60.00 billed every year
OneDrive for Business Plan 2
  • Price per user
  • Unlimited GB Storage
1-year plan $ 10.00/ month
$120.00 billed every year
Microsoft 365 Business Standard
  • Price per user
  • 1000 GB Storage
1-year plan $ 12.50/ month
$150.00 billed every year
Save 17 %

Google Drive prices aren’t too dissimilar to OneDrive. The first Google Drive paid plan is $1.99 per month for 100GB. You can grab 200GB for $2.99 per month, or 2TB for $9.99 per month. Discounts are available for annual subscriptions, too.

Larger plans can only be purchased monthly, with 10TB at $99.99 per month, 20TB at $199.99 per month and 30TB at an enormous $299.99 per month. The total storage is shared between multiple Google services, including Drive, Gmail and Google Photos. 

There is the option to share your storage with up to five family members, excluding the initial 15GB of free storage (we also have a guide to the best cloud storage for families). Like the other providers, there are also three business options. 

The G Suite Basic plan is $6 per month per user, with 30GB of storage offered. The G Suite Business plan is $12 per month per user, packaged with unlimited storage, and the G Suite Enterprise plan is $25 per month for each user, with unlimited storage as well as additional features, such as advanced enterprise controls and data loss prevention for Gmail and Google Drive.

  • Free plan
  • 15 GB Storage
  • 100 GB Storage
1-year plan $ 1.67/ month
$19.99 billed every year
Save 16 %
    1-year plan $ 2.50/ month
    $29.99 billed every year
    Save 16 %
    • 2000 GB Storage
    1-year plan $ 8.33/ month
    $99.99 billed every year
    Save 17 %
    • 10000 GB Storage
    • 20000 GB Storage
    • 30000 GB Storage

    If you’re not looking to store a huge amount of data, then there are well-priced cloud storage options from all three providers. In fact, all three make it onto our guide to the best way to store 1TB in the cloud.

    Unlimited Storage Is Not All It Seems 

    If you’re looking for unlimited cloud storage, we’d recommend taking a look at the best unlimited online storage providers. All three providers in this comparison offer what they call “unlimited storage,” but that isn’t necessarily the full picture.

    With the Dropbox Business Advanced plan, for instance, you start off with 3TB. Accessing the full unlimited amount requires you to contact Dropbox support first.

    OneDrive works in a similar way. For subscriptions with more than five users, each user will initially be given 1TB of storage, which admins can increase up to 5TB per user. Anything above this has to be requested through OneDrive support, who will then increase the available space to up to 25TB per user. 

    Beyond this, you’ll need to look at SharePoint team plans and other enterprise or non-profit plans that require Microsoft approval.

    Likewise, G Suite Business users are restricted to 1TB per user for less than five users. You’ll need to have more than five users using your storage to be able to gain unlimited access.

    For most personal users, 2TB will usually be plenty of storage. You can get this slightly cheaper if you opt for Google Drive vs Dropbox. OneDrive personal plans only offer up to 1TB of storage, although this does also include Microsoft Office desktop apps. 

    Since Google Drive offers the largest amount of free storage, the cheapest 2TB personal option and by far the best unlimited option, Google Drive is the winner on pricing. You can use our chart to compare online storage prices, too.

    Round: Pricing Point for Google Drive

    File Sync

    Dropbox is the company that first popularized the sync folder model that is used by all three providers. Dropbox sets up a sync folder on your computer for you to use, with any files or folders placed in that folder synced to the cloud (read our guide if Dropbox is not syncing).

    All three providers offer what Dropbox calls “selective sync.” It allows you to choose which folders sync to your hard drive and which remain solely in the cloud to save space on your drive. Unsynced folders will not be visible on your computer.

    Dropbox gets round this with Smart Sync, which is available for the Plus, Professional and Business plans. It’s a great feature that helped Dropbox get to the very top of our list of the best cloud storage with sync. It allows you to set files as “online-only,” meaning the files will show in your sync folder on your computer but won’t take up space on your drive (read our full guide to what is Dropbox Smart Sync?).

    OneDrive has a similar system called Files On-Demand. If you download an online-only file, it will remain on your hard drive after you close it. You’ll need to right-click and choose “free up space” to return it to being online-only. 

    Disappointingly, Google Drive doesn’t offer a smart sync option. If you don’t want files taking up space on your hard drive, you won’t be able to see them in your Google Drive folder. It is able to offer unlimited storage for your photos, however, provided that you’re willing to let Google Drive compress them first.

    Block-Level Sync and Version History

    One of the most important factors when choosing a cloud storage provider is the sync speed and whether or not the provider you choose uses block-level sync. This splits up each file into smaller pieces. When a change is made to the file, only the part that changes is synced, which removes the need to sync the whole file again.

    This can significantly speed up sync times, especially for large files. If you’re using your storage more for smaller files, then check our list of the best cloud storage for documents

    Both Dropbox and OneDrive use block-level sync, matching other big-name providers like pCloud. OneDrive used to only use this method for its own Microsoft Office file formats, but it now applies block-level sync to most major file types. Google Drive still doesn’t use block-level file copying, however. 

    Version history is another useful feature of cloud storage. It allows you to revert files to previous versions if you’re not happy with the changes you have made. Dropbox offers version history for up to 180 days. In fact, Dropbox makes our list of the best cloud storage for versioning, alongside Sync.com and Google Drive.

    OneDrive limits version history to 30 days for personal accounts. For business accounts, the default is to store up to 500 versions. Google Drive version history seems to have no limit, but the documentation says it may merge changes to save space. 

    Dropbox also offers a feature called “rewind.” This allows you to revert to a previous version of your entire Dropbox account if you have issues, such as a virus. OneDrive has a similar feature called “files restore,” included in both personal and business plans with a maximum limit of 30 days. 

    Google Drive doesn’t offer the same capability. You can see a list of recent activity across all your files and revert to earlier versions of individual files, but there’s no way to restore the entire drive to a previous state.

    Both Dropbox and OneDrive offer smart syncing and rewind features, which Google Drive can’t match, although it does offer versioning by file. Google Drive also fails to use block-level sync, unlike the other two providers.

    There isn’t much between it, but with a longer file history on offer, Dropbox is the better option.

    Round: File Sync Point for Dropbox

    File Sharing

    All three providers make file sharing simple by creating shareable links. Dropbox even squeaked onto our list of the best cloud storage for sharing, although other paid providers, like pCloud and Tresorit, beat it.

    Each service gives you the option to determine whether the recipient can edit or view a file. Google Drive also allows you to set who can comment on the document. Check out our guide on how to share files in Google Drive if you want to know more.

    Dropbox and OneDrive also allow you to password-protect your links and set expiration dates to provide temporary access. This isn’t something that Google Drive allows you to do unless you have a paid Google Drive for Business account.

    File sharing through links is a simple but effective method that makes things easy for both the sender and recipient. This is one of the reasons why all three providers appear on our list of the best cloud storage for multiple users, alongside Egynyte and Sync.com.

    Sharing Large Files

    When it comes to sharing large files, there are some differences in the maximum file size you can upload. If you’ve got a lot of large files you want to store, then take a look at our rundown of the best cloud storage for large files

    OneDrive will let you upload and share files up to 100GB in size. Your recipient won’t need a Microsoft account, or be signed in, in order to see the file.

    Google Drive lets you upload files up to 5TB in size, unless these are documents, spreadsheets or presentations, where other file limits apply.

    Dropbox has a special option for sharing larger files. The file size is limited to 100MB on free accounts, 2GB for the Dropbox Plus plan and 100GB for the Dropbox Professional plan, with the same limits for Business accounts (read our Dropbox file size guide). Rather than share your original file, Dropbox provides a copy; any changes made to it won’t be applied to the original file.

    Google Drive doesn’t allow you to set expiration dates for shared links on personal accounts, but you can share bigger files than the other providers. The vast majority of users aren’t going to need to share files over 100GB, however. 

    Expiration dates for links is a much more useful feature, and with support for files up to 100GB, as well as sharing files with non-Microsoft account holders, OneDrive wins this round.

    Round: File Sharing Point for OneDrive

    Ease of Use

    OneDrive and Google Drive offer desktop clients for both Windows and macOS, but if you’re on Linux, you’re out of luck. OneDrive is installed with Windows 10, but you’ll need to sign in to use it. Dropbox provides clients for Windows, macOS and Linux, and made it onto our list of the best cloud storage for Linux users alongside pCloud and MEGA (read our Dropbox vs MEGA piece, as well as our MEGA review).

    All three providers use the same tried-and-tested method to sync folders, with an accessible system tray or menu bar icon that allows you to quickly change settings. The experience is pretty similar across all three platforms.

    A small issue we have with this, however, is iconography. In a stunning sign of originality, Google Drive and OneDrive both use icons in the shape of a cloud, and these look (to our eyes) fairly similar. 

    Amazon Prime Photos also uses a cloud icon, so if you have multiple cloud storage accounts, you may find yourself having to hover over a couple of icons before you find the one you want. Dropbox, at least, uses a fairly distinctive box icon.

    For Mac users, an issue with the Dropbox web app is that it doesn’t list folders first. The default is to list every file and folder alphabetically, regardless of type. If you have a large folder full of photos and subfolders, you may have to wade through thousands of image files before you find the folder you’re looking for.

    There’s no way to rectify this; you can sort by type, but this doesn’t place folders at the top. There doesn’t appear to be any way around the problem, either. This is a little disappointing, but we still recommend other providers as better options, like OneDrive or Sync.com, which made our best cloud storage for Mac shortlist.

    It should be pointed out that this issue doesn’t occur with the Dropbox web app on Windows; folders appear before files, as you would expect. In fact, Dropbox makes our list of the best cloud storage services for Windows.

    Still, this is a minor issue, but you may want to look elsewhere if you’re a Mac user. With near-flawless interfaces, OneDrive and Google Drive are better, although OneDrive wins here for its Windows integration.

    Round: Ease of Use Point for OneDrive

    Mobile App

    All three providers offer mobile apps for Android and iOS. On the whole, these all appear fairly similar, although the Dropbox app has a serious flaw in the iOS version, as we’ll see shortly. We’ve seen solid performance from all three apps on Android, with all three making our best cloud storage for Android shortlist. 

    In the Google Drive mobile app, there are four main tabs to choose from. The “home” tab shows your most recent files, a “X” tab shows your favorite files or folders, a “shared” tab shows files you have shared, and a “general files” tab allows you to access all of your Google Drive files.

    OneDrive is similar but includes a “photos” page that allows you to search your photos by places, tags and more. The Dropbox app also includes an account section, where you can see relevant information, such as how much storage you’re currently using.

    Frustratingly, on Dropbox’s iOS app, the same problem occurs as with the web app on Mac: files and folders are listed alphabetically, and there’s no way to force the app to list folders first. If you’re locked into the Apple ecosystem, you’re getting a far worse user experience on both web and mobile.

    For an alternative, check out our rundown of the best cloud storage for iPhone, where iCloud, Google Drive and pCloud get a mention.

    Adding Files to Your Cloud Storage From the App

    All three apps allow you to upload files from your phone, regardless of the operating system. You can also use your camera within the app to take photos that upload directly to your storage without saving to your phone.

    Document scanning is a useful feature that takes a picture of a document, automatically crops it to remove anything excess, then processes the image to flatten it, if the photo wasn’t taken directly from above. Both Dropbox and OneDrive offer this feature on mobile.

    OneDrive allows you to scan documents, whiteboards, business cards and standard photos, with a different setting for each. The resulting images are shown in full color. Dropbox only has one default setting, with your image saved in black and white. 

    For general use, all three apps are fairly similar. However, Dropbox and OneDrive offer useful scanning features that Google doesn’t. With more functionality and slightly better features, OneDrive nudges past Google Drive to be the winner here, although all three apps offer a pretty good experience on mobile.

    Round: Mobile App Point for OneDrive


    We’ll start this round with a clear point: it doesn’t matter where you sit in the OneDrive vs Dropbox vs Google Drive debate, because none of these services are brilliant for security, and we’ll explain why (you can also read our piece on Dropbox’s security issues, though).

    The gold standard for security in cloud storage is zero-knowledge encryption. This type of encryption means that your provider doesn’t store a copy of your encryption key so that it can’t decrypt your files even if it wanted to. This is the case with our favorite cloud storage provider, Sync.com.

    Sadly, none of these three providers offer zero-knowledge encryption. If you’re looking for additional security, check out our guide to the best zero-knowledge cloud services. Another option is to use third-party encryption software, such as Boxcryptor, which can encrypt your files before you upload them to the cloud. You can check out our Boxcryptor review to learn more. 

    Although none of our providers offer zero-knowledge encryption, they do all offer industry-standard levels of security in other areas. OneDrive for Business uses AES 256-bit encryption for data at rest and SSL/TLS connections for data in transit. For personal accounts, data is encrypted in transit and at rest, but Microsoft doesn’t specify exactly what encryption is used. 

    Google Drive uses both AES 128-bit and AES 256-bit encryption for data at rest, although it’s not clear when each protocol is used. Data in transit is encrypted with the TLS protocol. Dropbox uses AES 256-bit encryption for data at rest and SSL/TLS for data in transit.

    Additional Security Features

    Even with services that offer zero-knowledge encryption, your account is only as safe as your password. We would always recommend using strong passwords, which may be more difficult to remember, but you’ll be able to keep them safe by using a password manager to save them. Take a look at our list of the best password managers for information on options like Dashlane.

    Another layer of protection you can use is two-factor authentication. When you log in, you’ll need to provide a second layer of proof that it’s really you to access your data. This could be in the form of an SMS message or by using an authenticator app, which generates a time-limited code for you to use.

    Dropbox offers two-factor authentication using SMS or an authenticator app. If this isn’t enough for you, take a look at our rundown of the best Dropbox alternatives for security. With Google Drive, you can set up two-factor authentication using SMS, an authenticator app or by using a notification prompt if you install the Google app on your phone.

    With OneDrive, you can use a text message or an authentication app to sign in, or as a Windows user, you can use Windows Hello to access your account via facial recognition or fingerprint, depending on your hardware.

    OneDrive has also recently introduced a new feature called “personal vault,” which forces you to use two-factor authentication to access anything held within. It will also automatically lock after 20 minutes of inactivity. However, there’s no option to upgrade your account to zero-knowledge encryption, like you can with a service such as pCloud, as our pCloud review explains.

    As well as requiring two-factor authentication, personal vault files on Windows 10 are synced to a BitLocker encrypted area of your hard drive. There’s no similar protection for Mac, however, so if you’re an Apple fan, you might want to take a look at our guide to the best encryption software.

    As we’ve mentioned before, you can use the OneDrive app to upload scanned documents directly into the vault without saving them on your phone first. When we tested the app, it even detected that we had third-party keyboards installed on the phone and encouraged us to use the default keyboard when entering the password.

    In terms of security, none of the providers offer zero-knowledge encryption, so they’re never going to be the best cloud storage for encryption in our eyes. OneDrive does offer a little more protection, however, by having a personal vault that forces you to use two-factor authentication and will automatically lock during inactivity. 

    For that reason, OneDrive just sneaks in as the winner for this round.

    Round: Security Point for OneDrive


    As with security, none of the providers here have a great reputation when it comes to privacy, either. If you’re looking for a cloud storage provider that respects your privacy, then there are better options out there. We’ve namechecked a few already, but try Tresorit (see our Tresorit review) or Sync.com for alternatives if you don’t like what you read here.

    The Google privacy policy states that it will “collect the content you create, upload, or receive from others when using our services” and includes emails, documents you create and comments you make on Google platforms like YouTube. Google states that it collects this data to provide better services, as well as to provide you with personalized ads.

    OneDrive is a little less obtrusive. The Microsoft privacy policy states that it doesn’t “use what you say in email, chat, video calls or voicemail, or your documents, photos or other personal files to target ads to you.” Despite this, with no zero-knowledge encryption and files that are based in the U.S., Microsoft engineers can access your files if required to do so. 

    This means that you might have a complete stranger sifting through your files, which is not an appealing thought.

    Dropbox’s privacy policy states that it collects your data for a number of reasons, including “investigating and preventing security issues and abuse of the Dropbox Services or Dropbox users.” It also admits that the data that is analyzed includes “your stuff,” which is “what you decide to store in your Dropbox account” — meaning your files.

    Not only that, but your data is also disclosed to “trusted” third parties that include Amazon Web Services, Google and Zendesk.  Dropbox was also famously hacked in 2012, with a leak of nearly 70 million user passwords, although it has upped its game since then. You can learn more about the state of Dropbox privacy in our Dropbox review.

    The PRISM Revelations

    In 2013, Edward Snowden disclosed classified NSA documents to The Washington Post and The Guardian. Part of the revelations included information about PRISM, an NSA surveillance program and the companies that were part of the program. These companies included Facebook, Yahoo, Apple, YouTube and, most importantly for this comparison, Google and Microsoft.

    The leaked documents claimed that PRISM allowed the NSA to collect the contents of emails, calls and files stored in the cloud. The companies named were quick to clarify the situation. Microsoft stated that it allowed access to customer data only if it received “a legally binding order or subpoena to do so.” 

    Google’s response was to state that “we disclose user data to the government in accordance with the law, and we review all such requests carefully.” If that scares you, look elsewhere.

    Dropbox was not listed as one of the companies that were participating in the program, but the leaked documents did state that there were plans to add Dropbox as a partner. The company’s response was to say that it was “not part of any such program and remain committed to protecting our users’ privacy.”

    Even without PRISM, American legislation, such as the Patriot Act, allows agencies to request data from cloud storage services. Since none of these providers offer zero-knowledge encryption, any information that is disclosed will be fully accessible by those agencies. 

    Finding a winner is tough, as none of the providers paint themselves in glory when it comes to privacy. Google is notorious for harvesting and using your data, however, and Dropbox is the only one of the three to have had a major hacking incident. 

    OneDrive seems to have the least obtrusive privacy policy, so it just scrapes the point here, even if your files are based in the U.S. Moral of the story: if you’re worried about privacy, encrypt your files with any of our best encryption software.

    Round: Privacy Point for OneDrive

    Customer Support

    Dropbox and Google Drive offer email, phone and 24/7 live chat support, although there’s no chat support for Google Drive unless you have a paid account. During tests, Dropbox live chat responded almost immediately (find out how to delete your Dropbox account). 

    The quality of the support was reasonable, although they were unable to offer a resolution to the Mac and iOS app issues other than suggesting that we put it forward as a feature request.

    Google also responded in less than a minute. The responses were useful, in general, although they were unable to tell us what kind of encryption the service used. They also sent follow-up emails that offered some more useful information relating to the query, which was a nice touch.

    OneDrive is far less helpful. Your first port of call is a less-than-useful virtual assistant. When you request to talk to an agent, the only option is by email. 

    We received a stock response acknowledging our email within 20 minutes and another email tackling our query came within an hour. Again, it was less than helpful, advising us to contact our IT department for a query about a business account.

    During working hours, we had an email response within five minutes with a link to chat with a Microsoft OneDrive expert. According to the company, these are “skilled professionals” chosen to answer questions, rather than Microsoft employees. 

    The first time we tried this, we were given a useful response. The second time we were given out-of-date information. You’d be better searching on Google.

    Both Dropbox and Google Drive offered round-the-clock live chat support, but trying to chat with a human on OneDrive was quite a challenge. With immediate support and helpful follow-up emails, Google Drive takes this round.

    Round: Customer Support Point for Google Drive

    The Verdict

    It was always going to be a decision based on the smallest of margins. If you’ve read this in full, you’ll see a pattern: almost all of our categories had near-ties, but there can only be one winner.

    With five points, the winner of this Dropbox vs Google Drive vs OneDrive battle is OneDrive. Google Drive trails with three points, while Dropbox sits at the bottom with an (unfair at first glance) one point. In the end, though, it really depends on what you’re looking for in a cloud storage provider.

    Winner: OneDrive

    If you’re worried about pricing, Google Drive is a great option, with more storage and services offered for the price you pay, as well as a good free plan at the bottom. In other areas, like file syncing and sharing, Dropbox and OneDrive shared the glory, with both providing full account versioning and easy link sharing.

    OneDrive offers block-level sync for files, with a personal vault for your most sensitive documents, which is why it nudged ahead in our security round. It also did well in plenty of other areas, including offering the best interface for mobile and desktop users, with Google Drive very nearly matching it.

    It didn’t do well for customer support, however. Google was the winner there, with Dropbox offering a strongly useful alternative. 

    OneDrive might be the overall winner in this OneDrive vs Google Drive vs Dropbox comparison, but that doesn’t necessarily mean it’s the best option out there. If security and privacy are major concerns, then there are superior products available. Just look at Sync.com or use a service like Boxcryptor to encrypt your files first.

    We’re always keen to hear your thoughts on any of the providers in this comparison. Leave your comments below and, as always, thanks for reading. 

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    148 thoughts on “Dropbox vs Google Drive vs Onedrive: Comparing the Big Three in 2020”

    1. In the world we leave in today, more and more people store more and more data, there is a great need for larger online cloud storage. With the automatic backup capability of google drive on all device that a user typically owns (iphone, macbook, wintel laptop, including other family members’ devices, etc.), storage can grow quickly. 1 tb is no longer enough. With the amount of photos and videos from mobile phones and cameras being taken year round, google is the only one providing reasonable storage at a reasonable price.

      1. Yes, this is the problem with DropBox. I am an individual contractor, so I don’t need a multi-user business plan. For individual users including their individual professional plan, Dropbox limits to 1TB. That’s not enough. That leaves me with two options: (a) buy a 5-person Dropbox business plan for one person; or (b) switch to Google Drive. Dropbox needs to allow the purchase of additional storage space for individual professional plans.

      2. Not only that, it is also THE ONLY one that provides the ability to select which ever folder you want on your drive to get backed up. That option only leaves the others out of the game.

    2. I’ve worked with all three, and I agree with the analysis and comparisons made.

      There’s one major flaw of OneDrive the writer didn’t pick up on though: it’s incredibly unreliable when it comes to syncing large and complex data, e.g. folders containing hundreds or thousands of subfolders with hundreds or thousands of files. The desktop client might stop syncing altogether, leaving you no option but to manually reset it, and it frequently misplaces files with the same filename, i.e. it will swap a file named “01.docx” with a different file named “01.docx” that’s contained in a different folder.

      Google Drive occasionally has some issues with syncing too, but the worse that can happen here is you end up with a few duplicate files that you can easily remove later.

      Dropbox is the best by far in this area. It syncs everything just fine, and simply works.

      1. Agree, that’s the major reason I still pay for drop box, in spite of holding office 365 membership…

      2. That OneDrive flaw makes it worse than useless for serious storage of data. I just stumbled on a mess of empty folders after noticing that OneDrive had hung when uploading a folder with just 4 GB of data. Spread the word: OneDrive is a hazard!

      3. Totally agree. I had the same experience and have pulled my hairs more than once for services which are sold to bring peace of mind…

      4. I have to disagree. I used Dropbox to back up my files while my laptop was being fixed. I borrowed a friend’s laptop, only to find that I couldn’t access all of my saved files. Checking online, I wasn’t the only person to have the same syncing issues. I could only access all of the data on the original laptop. I’ve no idea why. I’m hoping Google Drive will sync better and be easier to use.

        1. If your laptop broke before it could finish uploading the newly added files to the Dropbox server, surely you won’t be able to access these files from a different PC

        2. I had the same problem with two computers. On one computer, Dropbox was not syncing files and I didn’t find that out until my hard drive failed. Just like you, I looked online for those files only to find they were not there. They were on my hard drive but only until it failed and was replaced. Once that happened, no more files. On the other computer, I wiped the hard drive clean at the suggestion of Apple support only to find that Dropbox never functioned properly after that. I always had the blue “about to be synced” icon instead of the green check mark. I just left it because I hardly use that computer and thought I could download whatever I needed. I just didn’t count on new files not syncing.

      5. Thank you for pointing this out – much appreciated!
        You’ve helped me to make a decision.

    3. What a through comprehensive and very helpful assessment. Well done. I use Dropbox (1TB) and Google Docs (15GB), and I have a OneDrive account but don’t need it) and was weighing up whether it was worth settling on just one of them. Answer is to probably stick with what I have! 🙂

    4. One problem I encountered with Google Drive is the requirement to use only the default C:\GoogleDrive folder: a while ago I added a 125GB SSD to host only the (Windows 7) OS. This meant that all my data and non-system applications had to be moved to D:\ – including the G-drive folder. Since then, I have experienced continuous synching problems. The response from G-Drive support was “read the policy fine print”: we don’t guarantee it will work using other folder paths. The best kludge was to have a Google Drive folder link on C, to the actual destination. But now I’m too scared to store stuff there…

    5. Dropbox can have terrible UX though & the company doesn’t care.

      After manually uploading large files into my Dropbox & having the app ignore the active WiFi connection in favor of the LTE connection (& burning through my monthly data plan in the process) and then being told by their support team that this was not a problem & was done on purpose I stopped paying for Dropbox Pro in favor of Google Drive.

    6. Your Excellent Assessment is Deeply appreciated. Looking at buying a Microsoft Surface specifically to leverage the power of Onenote and get an Office 365 Home Subscription. If it were not for your assessment One Drive’s lack of data-at-rest encryption for consumers would have got by me. For now my storage stays with Google. Again – Thanks-A-Million!!! Jay

    7. Some issues with Google Drive:

      Not being able to download folders for offline work or using in other apps on android/iOS. Also no way to give ownership of a file in Google Drive personal means that you can use up your storage on business files. Not sure if those apply to the others.

      And what about the AWS offering?

      1. ??? “Not being able to download folders for offline work or using in other apps on android/iOS.”

        That is basically one of the main reasons I use Google Drive. You can work on anything while offline and sync the next time your online.

    8. Thanks for doing this exhaustive work! We use all 3 in our company, but will likely move mostly to OneDrive (for Business). It does offer encryption at rest for business. Not sure how important it is for most consumer level storage, but everyone has their own opinion.

      Interestingly, we would never have consolidated Dropbox usage into Onedrive until Microsoft fixed the idiotic lack of co habitation of OneDrive and OneDrive for Business. Now, its seemless, and its free (included in 365) compared to the ever rising costs of Dropbox.

      Thanks again for the work you did on this

      1. Interesting. We are also using all three, and want to move away from DropBox. We had a major hickup after testing DB Business, then switching three accounts back to DB Plus. After deleting a team of DB Business (which unexpectedly deleted a team folder), a whole 120GB of files were suddenly deleted too! After one week of talking to support until we finally could explain our problem, we could recover our data. Since then, for the last 3 months, we have major syncing issues, some lost date, duplicated files and folders. A serious drama and hundreds of working hours lost on fixing issues with DROPBOX. I felt I needed to become a DB specialist to figure out how to fix our issues. Nightmare. Now I am testing Google Drive (too slow sync of large files!) and OneDrive.

    9. Nice and thorough review, but one thing to add is that as a new user some services are more intuitive than others. I admit that I have not used Google Drive, but between Dropbox and OneDrive I found Dropbox to be the easiest to adopt. Plus, with the Premium 1TB annual subscription you have live support.

      I recently switched to OneDrive due to the 5TB included with a 5-user Office 365 Home subscription. OneDrive has, so far, been extremely frustrating to set up and sync with multiple devices. Plus, OneDrive offers no live support either by phone or chat. The Virtual Assistant is worthless and I found that a Google search bar is more efficient in finding answers. I have not bothered with sending an email, so I cannot comment on Microsoft’s response time. In my opinion, when it comes to support, OneDrive takes a distant second to Dropbox.

      1. I have been using one drive on about 5 machines so far and it’s flawless. Setting it up is simple. Install the app, log in and away you go. I haven’t encountered any of the problems you have described.

      2. that 5 TB storage is actually only 1 TB storage per user and so where they say 5 TB storage is the total storage for all 5 user – well that is how I interpret it – hoping I am wrong on that

    10. Great comparison, thanks. Here’s my remaining question. When looking at Dropbox, the comparisons don’t address the cost of Word via Office 365, which is the only seamless and “free” partnership with Dropbox. I have standalone Word 2011, and it keeps crashing. Ok, its time to update. Normally I’d buy the standalone Word. Dropbox doesn’t integrate with Google Docs and it works best with Office 365, not the standalone. I looked at cloud managers for a workaround, but then there’s yet another fee! I’m going to have a hard time using Google docs with my one gov’t client. If I buy Office 365, in effect, it doubles the price I pay to use Dropbox! Are there options I’m not seeing?

      1. Hi, Pam! Yeah, buying Office 365 makes it hard to justify spending on Dropbox. Dropbox does integrate with Office Online, though, which is Microsoft’s free version of Office 365. The main difference is that you have to work from a browser-based word processor (like Google Docs) and that takes some getting used to. Once you do, though, you won’t even notice. Hope that helps. Best of luck with your business 🙂

    11. One of the better well written reviews of any types of offerings I have seen in some time. Thank you for taking what must have been a large amount of time to do this!

    12. Incremental sync and sharing management (and, more recently, file requests) puts dropbox a long way ahead in usability and ease of collaboration. Incremental sync has been along for such a long time that it’s hard do understand why the competition hasn’t picked it so far.

    13. I’ve been using Dropbox for our staff to access our shared files/docs. The problem we’ve had is that when two or more people are editing at the same time – or just have the same document open – we get conflicted copies, which take our staff a lot of time to resolve.

      Great evaluation of all three cloud options, but this issue wasn’t mentioned. Do the other two options avoid this issue?

      1. Cloudwards.net - Chief Editor

        That’s because Dropbox is constantly changing this function, sometimes it works, sometimes it doesn’t…Right now if you want more than two people working simultaneously on a doc, you probably want to use Google Drive.

      2. It also depends on the version of Dropbox you are paying for. If you are using Dropbox Plus with 1TB of space and sharing the same login info, then you will always have conflicted files because Dropbox would only see that, in essence, there is only on person logged in.

        If you were to upgrade to Dropbox Business or Have multiple Plus accounts, you wouldn’t have this issue any longer. The reason being that Dropbox offers a feature called Dropbox Badge with Office files. This feature allows you to see anyone else viewing or editing a file. You can leave realtime comments on the file as it is edited, and if someone makes changes and saves them all other parties viewing the file are updated on the changes and prompted to update the file to the new version.

        This feature alone makes Dropbox leaps and bounds better than the competition when working with word documents and files.

        You can also directly open Adobe files within Dropbox online as well sign PDF’s within the web client.

    14. Dropbox support absolutely non existent.
      We are long term business users of dropbox. We have subscribed to a 30 user business plan for many years. it has gone through a lot of changes of name over that time. Each year renewal was a simple process. Thsi year however has bene quite different. For reasons unknown we have bene unable to review. We raised a ticket with support who were unable to help much but in the middle of troubleshooting our count was downgraded to a free one. needless to say this meant that effectively dropbox stopped working for us. It also meant we lost access tot the admin panel and hence the support.
      Since then we have tried and tried to get this problem sorted. There is zero response form sport and finding a human to talk to is impossible.

      The pre-sales team open a chat quickly and have repeatedly promised to “escalate to management” but no response at all

      We have been dead in the water for almost a week.

      Shopping for alternatives now

    15. Use OneDrive for sharing with China !

      If you need to share files from US to China (we manufacture there) you better be using OneDrive. anything else will have you pulling out your hair. I can’t say that this applies to OneDrive personal, only for OneDrive Business.

    16. I would agree that One Drive would place last in this fight, but even with the thorough analysis, it seems a stretch to call Dropbox a winner here. As other users have mentioned, customer support is terrible and 2GB free vs Google’s 15GB is crazy in 2017. I have single photos and audio docs larger than 2GB, making a free dropbox account essentially worthless, so for the average user, I’m not sure what the draw to Dropbox would be. You mentioned that the 15GB is also linked to photos and Gmail, but do note that if your settings are correct, uploaded photos can be (unnoticably) compressed so they don’t count against your quota. Same goes for Google Docs/Spreadsheets/Slides – they don’t count against your limit. I’m not sure I agree with your assesment on sharing options – though you can’t create “timed” access with an expiration, you certainly can have the equivalent of password protected files and folders just by adding or removing people (or groups) from a shared file/folder, since access depends on a login to a Google account already. A password protected link seems a bit redundant, since anyone who shares the link can just as easily share the login information.

      1. Agreed: Dropbox customer support TERRIBLE. I had to become an expert reading hundreds of DROPBOX manuals to be able to ask the right question and finally tell them what needed to be done to fix my problem! Nightmare!

    17. Well… rats. As a recent subscriber to Office 365 Personal, I was looking for comparisons like this in the hopes that I could justify dropping the cost of Dropbox and switch to the included 1TB of OneDrive. Based on the information in this thorough review, and some of the comments that followed, it looks like I’m better off sticking with Dropbox, even if it costs me an extra $15 a month.

      Not great news financially, but at least I feel more educated and have justified my decision. Thanks!

    18. You should add a comparison category for which plays the nicest with other applications. DropBox insists on glomming onto 10 of the 15 shell extension icon overlays available in windows, disabling the icon overlays for other software (think source control). Which is why I am here looking for an alternative…

      1. Cloudwards.net - Chief Editor

        That’s….a very good idea. Keep an eye out, we’ll see if we can get something together over the next few weeks.

        Fergus (chief editor)

      2. Not familiar with that terminology. Can you explain what you mean and the negative impact that has?

    19. If your dropbox files are downloaded too much, they lock your account for longer and longer amounts of time. They won’t/can’t tell you how long you will be locked, and there is NO way to know how close you are to the limit. Once you go over, they lock you, and then you just have to wait. Which is really frustrating if you use this to share with business customers

    20. I spend $100cdn a year for 5 terabytes (1 terabyte per family member) of storage and Office 365 for the entire family. I save hundreds of dollars a year compared to Dropbox or iCloud. With 2 of my kids in University, the included Office 365 is a big bonus.

    21. I would like to know which one of these services are best for cloud storage, meaning that I don’t have to download/store everything on my laptop. Can any of these act as purely a cloud storage?

    22. Can I use all 3 for their free space? Personal in one (photos, emails), Current business in another, and misc/old business in 3rd?

    23. Great article, but it doesn’t address the main issue we have with Google Drive – When changes are made online to Word/Excel files it creates a new document in google doc format. So for Mac users, unless you sync an entire folder (which takes up too much space), you can’t edit a Microsoft Office file within that folder. Also, if we currently use G-Suite for business email, but want to use Dropbox for storage/collaboration are there any alternatives besides purchasing business plans for both???

      1. Having the same issues with new documents being created. I just purchased Drive for my team and like that’s integrated with G-Suite business email but am reluctant to pull the plug on Droxbox bc of the synch issues. What did you decide?

    24. Dropbox allows you to download files to the SD card of your smartphone ( even with android 4.4)
      None of the others allow that.

    25. Which site is best for downloading multiple full-resolution photos? I know each site will store uncompressed images, but am not sure which allows me to download large numbers of photos at once without losing any image quality.
      Many thanks.

    26. I have used Dropbox for several years with my team all located in 4 different states. We do pay for the 1T service and have never been disappointed. I used Google drive for a period of time, great syncing but poor integration with MS Office products at that time.

    27. as per price i think one drive is pretty ok. but in order to get strict security for normal customers one should get Mega nz cloud for keeping very important files.200 gb mega storage would be way enough for storing only important files.

    28. I’ve been wondering whether having various cloud based apps syncing is causing my devices to slow down more than just using one, and whether this means I lose track of duplicate files that would be easier to sort out with one cloud application.

      I was tempted to pay for more space on Google Drive but downloading multiple files from Google Drive zips them up incredibly slowly even for small file sizes. I like Dropbox for it’s speed and convenience but the extra space subscription is too pricy.

    29. I had one very unfortunate incident recently sharing files with Google Drive.
      A user uploaded a couple of new files into folders owned by a central account which everyone was sharing. Fine so far.
      A little while later the original user deleted his GoogleDrive account because he had ended up with two, and was cleaning up. As a result the shared copies of the documents, which he still ‘owned’ as far as GoogleDrive was concerned disappeared from the shared folder. Worse no one noticed for more than 30 days so they were unrecoverable.
      After testing, Dropbox handles ownership differently, and this does not happen.

    30. Have enjoyed Dropbox until the iOS app seems unable to release the cache – and is using up valuable storage. This makes me shop around – hence reading this article. Was thinking about OneDrive until I learned the personal version doesn’t encrypt at rest.

      1. Cloudwards.net - Chief Editor

        Hi Tony,

        Yes, there’s that, and the fact that OneDrive is U.S.-based, which may not be the smartest play at this very moment with all the goings on. Not sure what your current situation is, but if you’re looking for a SMB solution I’d suggest checking out our best EFSS article or, if it’s just you and maybe one or two others, our general storage article. I’ll link both below, but I have a feeling you’d like Sync.com for its excellent security.



    31. Thanks a lot for the review. I use all three services, and it’s very true: OneDrive is far behind the other two services re sync speed and reliability. I would really like to hear from MS themselves, what’s their vision for winning the strong competition from Dropbox and the ever evolving inter-connect-ability of Google Drive.

      Cheers from Israel.

    32. Google Drive’s “Backup and Sync” has been giving me problems, every time I shut down the computer it blocks the shutdown process, and if you don’t kill the application during the shutdown process the computer returns to the desktop.

      This issue has been around for a very long time, and affects millions of users, but Google seems to do nothing about this bug.

    33. I used all three of them. There is nothing to debate: the analysis is correct.
      Just check if you have had problems.
      Dropbox: never had problems, even when a big “accident” happened, and 1000’s of files where deleted, recovery was a blink of an eye. While the same thing with Gdrive takes days. I didn’t dare to try with OneDrive.

      Conclusion (random order) : Gdrive: I’ve had my part of troubles
      OneDrive: the same, not very reliable
      Dropbox: NEVER, had a problem, their service is also very quick and resolvable.

      if you are a home user and user Office and some photos, stick to your free OneDrive.

      To all professionals, even the small ones: Dropbox is the only totally reliable cloud sync space.

      Needless to say: ALWAYS keep backups (I use ViceVersa, with a schedule to keep all files, and never lose one)

    34. Hi, I would like to hear something on two issues. Does anyone has something to say? Thanks in advance

      1. which one of these three work better with time machine backup sync;

      2. what about speed rate on the different cloud services (i tried One drive and I found it scary; it take a lot of time even to browse jpeg images…)

    35. I am a mortgage broker in Canada looking for a solution to my biggest problem. I am not that tech savvy so don’t laugh if I don’t know all the correct terms. Currently my 100+ annual mortgage clients email or text me their paystubs as photos (jpegs) and I need to upload them to the bank’s mortgage broker portal in .pdf format. I often have to print them first and then re-scan in my computer as pdfs. It is time consuming and they often become hard to read. Here is what I want to be able to do:
      buy cloud storage where I can create an individual file for each client, send them a link that is password protected so they can upload their documents (paystub, letter of employment, Bank statements proving they have the down payment, etc). I need to be able to convert the documents into .pdfs so I can upload them without having to print them off and re-scan into my computer. For clients living far away, I would then like to be able to send the clients the mortgage approvals and have the ability for them to sign electronically if they prefer. I’d also like to be able to organize the mortgages I completed in a given year and create a list of the mortgage customers for future CRM. Any suggestions which provider would be best for me? Thanks for your help.

    36. Cloudwards.net

      Hi, Laurie. Thanks for commenting! For converting files, I like to use a tool called CloudCovert, a free add-on for Google Drive.

      However, I think you’re going to want to use Dropbox since Google Drive doesn’t have a file request feature and Dropbox does. You can create shared folders with Google Drive and invite your clients to add files to them, but that would require them setting up a Google account which is probably more work than you want to ask of them.

      Dropbox also has a built-in PDF converter that you can use so you don’t have to spend all that time printing and scanning 😉 … Dropbox integrates with DocuSign, too, though its a “bit” trickier to use than DocuSign with Google Drive (imho).

      Dropbox also integrates with Office Online (free), so you can use Excel to track your mortgage customers. As far as organizing your mortgages, you can create folders and subfolders in Dropbox to do that.

      On a final note, if you did want to use Google Drive, you could just set up a WeTransfer account and have customers send you files that way. Its a good file transfer service with some customization options that let you easily build your own personalized webpage for customers to send you files. Then, use CloudCovert and DocuSign on Google Drive, and Google Sheets to track your clients.

    37. I want to upgrade my Dropbox account, but now I see that you need a “Professional” account to be able to use “Password-protected and expiring shared links”.
      You also need a Pro account to get “Live chat support”
      Plus: $ 9.99 / month
      Professional :$19.99 / month (too much I think)

    38. Thanks for this comparison. Since Dropbox Support has ruined 2 restore operations causing us countless headaches, we have to find another option. Google’s Team Drive doesn’t allow sharing of a subfolder, so that is out. Which leaves OneDrive (for Business), which is looking pretty good right now. Hopefully it will be more reliable than Dropbox.

    39. Dropbox is terribly inconvenient. It is impossible to see the size of your file, directory. There is no normal directory tree. Unable to download the archive of the directory or several files. After trying to work after google drive I just did not pull my hair out – so it’s all hard on the dropbox. Now I’m considering the options between ondraiv and google.

    40. I had paid use of dropbox for few years but recently changed to onedrive because it was free with my office 365. Terribly disappointed… My needs are small :what I save in my home computer must be automatically available from my work computer as well as my mobile, and vice versa, assuming all are connected to internet (I have about 40Mbps connection, not an issue).
      But it is not syncing in time.
      Very frustrating.
      I need to go back to Dropbox, I guess! They said they will not delete my account and storage till my paid subscription is over in August. Good.

    41. Dropbox is COMPLETE trash. DO NOT EVER USE DROPBOX!!!!!! It has deleted a bunch of files that are for my classes, and I can’t recover them- my lab final is in 2 days and I am missing a huge chunk of my study material because of Dropbox!!! Never again!!!!

    42. @Spideroak: Good and well-priced for backups, but cannot recommend for synchronization of large filesets.

      For me the spideroak client frequently stalls, leaving devices unsynchronized without warning. And once it detects a synchronization conflict (i.e. file changed on both devices without sync in between) it simply chooses the newer version, meaning that the earlier work is lost.

      As a side-effect, this also means that it is safe (but not recommended) to synchronize .git directories over Dropbox, but they frequently break when synchronized by Spideroak.

    43. As personal user only thing which adds every day on my phone is pics and videos. What best way to view them and have google run all kinds of AI n facial recognition. So Google Photos makes it tilt my decision

    44. How about adding two factor authentication support and usage on mobile devices.

      I’ve found dropbox to work better with regards to this.

    45. I have very bad experience with Dropbox. I am using it for my company data but dropbox is supporting Windows Server 2012 though it was running flawlessly for certain time. Two months before, it stopped and crash and till now not able to start again. Dropbox says more than 300K files syncing will degrade the performance. Due to Windows Server 2012 and more than 300K file, dropbox support team raised their hands to solve this issue. Now looking for alternate as G-drive or OneDrive.

    46. For me it all comes down what you need the cloud storage for and how you intend to use it.

      Google Drive Dose it for me, cause am more consider with storage and I can access my files from my Machine PC or Mac.

    47. Thank you, very helpful. I was considering switching over to OneDrive from Dropbox, but with the security concern, I’ll stick with Dropbox.

    48. Great article, many thanks.
      One update is that One Drive on their business plans now offers encryption at rest. I personally will stay with Dropbox because it just works without any issue, but thought the update would be useful.

      1. Cloudwards.net

        Thanks for the comment, Matthew. We did mention in the article that OneDrive Business encrypts at rest. For home consumers, it’s definitely worth encrypting files privately using Boxcryptor or another service.

    49. I have used DropBox for probably 10 years or more. In 2012 or so it came as a suggested cloudstorage with a new SAMSUNG Note device, giving me 70GB of storage for free for a year. I loved that! All my photos were almost instantly available on my PC, laptop, etc when came back to my office after taking pictures at a business meeting.

      When my free subscription run out I upgraded to PLUS. As my business grew and I needed access for my team to my huge storage I now bought a second PLUS ACCOUNT in 2016. That worked quite well too, except the syncing issues when working on same EXCEL files, resluting in Sync Conflicts, We resolved this by only ever having one person working on one file at the time.

      DROPBOX pestered me in 2017 to try DropBox BUSINESS one month for free. I needed a third account anyway, so I decided to give it a try,

      I should NEVER have done that!

      Dropbox BUSINESS disables the Photo syncing of mobile phones – for GOD’S SAKE? Hello?

      That’s why I got into DropBox in the first place. Great marketing over years to lure me in, and then the DESTROY the work of their marketing team in a click of a button!

      It took me and my team TWO weeks to figure that out that the syncing had stopped because of DROPBOX BUSINESS. We changed settings, waited, etc. only after a support call did we figure out the mistake with them.

      Ok. So I changed back to have 3 PLUS accounts for me and my team. OH GOD, now we had PLUS accounts and new 3 personal accounts!!!

      Then I started cleaning up my files and deleted a TEAM left over by DropBox Business. What I did not realize, that deleting a team, the TEAM FOLDER was deleted too! And with 125GB of FILES: My God, I took 1 week of talking to support for ME to figure out how to get my 125GB of deleted files back.

      I will be leaving DROPBOX. Maybe I will keep one account, for the phone syncing option. Testing Google DRIVE. Not usable for large files! For small files it is ok. But every time I make a change in my 125GB folder it takes a week to sync and using my PC juices, slowing it down and heating up the harddrive.

      Microsoft ONE DRIVE is the next candidate to test. We really liked that the DropBox syncing issue in Google Drive and Microsoft is resolved. And Google PHOTOS uploads the photos from my phone into a free cloud storage.

      But the speed of the syncing is of course is an important issue for my team and me. And DropBox compared to Google is by far the faster option when it comes to syncing.

      But DropBox Support is lacking. They always send you to read a manual and follow the instructions there. Honestly, I can find the manuals myself. What I need is human help. And only after insisting, chats and dozens of emails, is the problem finally escalated to a person who actually understands DropBox better than me after I had rad a ton of manuals. We had huge problems for the last 8 months!

    50. I started the switch over to Google Drive. The price was right and I trusted the system. I was wrong. Google Drive can’t seem to handle large amounts of files. I used it to backup my Lightroom files. I had 100,000+ thousand files, not including photos. Not only did it drop all of my Lightroom files, it killed them on my computer via the sync. The files were not in the trash. I lost all of my edits for 60,000+ photos. I’m going back to dropbox. The new features are great and the reliability is significantly better.

    51. great analysis, but it should have accounted for one more issue: tech support. I have only used dropbox and I have no point of reference on the other two. DB customer service, although it seems to try its best, sucks. It is obviously outsourced to third world countries, which to a degree is a security issue, and the reps are most of the time low IQ and English challenged. DB is saving a few bucks at the expense of service quality and possibly security, not to mention the fact that it is sending jobs overseas.

    52. You forgot to add in this article that Dropbox takes your space even if somebody shares files with you. I haven’t had any single file uploaded by me and yet had my quota “exceeded” because somebody shared many files with me, then bombed with emails/notifications to buy more storage. This is just plain stupid and this “feature” alone is sufficient for me to not use nor recommend Dropbox to anyone.

    53. For me, the best answer seems to be all of them! Professionally I tend to use Google Drive more, while OneDrive and Dropbox are more for personal files, the former for text/PDFs and the latter for video/audio. I’d rather have a larger quota in one application than sharing storage across three of them, but I’ll take my storage any way I can get it.

    54. I purchased Dropbox Business Advanced so I could share folders with my assistant (did not like having to pay for a third subscription which I did not need). While we were preparing for a major presentation both my assistant and I were working on different documents and saving them to a shared dropbox folder – or at least we thought we were. It turned out we were both working on/saving documents to the folder which the other person could not see. We ended up having to email large documents to one another during our final push to get the presentation completed. It was crazy and hard to keep up with latest versions of documents. Dropbox could not help me fix the problem while it was happening, but suggested I unshare the folder and then reshare to see if that worked – it did not. There are still documents in the shared folder that only one of us can see. Dropbox explanation was “that just happens sometimes” when a lot of documents are shared to a folder over a relatively short period of time. No fix in the works. For what I pay $$$$$ I expect better. Now I am looking for other solutions because I need all documents in a shared folder to be visible to all the individuals sharing the folder.

      I see others describe sharing/syncing problems with onedrive, which would be my #2 choice, so I’m hesitant to make a move to that. I have never used google docs for file management and don’t use gmail for business emails, so I am hesitant to move to google business. Suggestions would be greatly appreciated.

    55. I’ve used Dropbox for years, possibly since it’s start. It mostly worked well on PCs, but currently it seems to be a significant resource hog on MacOS. I have the Pro Plus version with virtual files/folders because I do most if my image editing on a older MacBook Pro and hard drive space is limited. But Dropbox syncing seems to bring the notebook to its knees — especially on startup.

      1. I agree with your comment regarding eating up storage on a MacOS. I have been a Dropbox subscriber for 5-6 years with no problems. I now have a MacBook Air and unable to use my Dropbox account as I did in the past due to storage issues.

    56. I’ve used all three and still try the two I don’t use routinely – Google Drive and Dropbox – just to see if they’ve improved on the things I don’t like about them. As a freelancer I have to do my own IT work, so I’m always looking for the most intuitive, easiest to use service that’s also packed with value and easy for clients to use. That’s why I use OneDrive over the other two for my business. I’ve had zero issues through the years, and every client that’s ever used it remarks on how much easier to use it is than the other two. The fact it integrates so seamlessly with online app versions of Word, PPT, Excel, etc. and sync beautifully if you’re working off a desktop version and syncing to the cloud – to the point you can often see revisions in real time – is a bonus. Hands down, it’s OneDrive over either of the other two for my purposes.

    57. I have used all 3. I still have my Google account and Office 365 account.

      The price and arrogance of DropBox is what really moved me away. The web UI is confusing at best. Creating a shared folder for people to drop stuff in uses a file request, as in you are requesting files from them. So much easier with both Google Drive and way better with OneDrive now that the person does not need a OneDrive account (Google requires a gmail account). Also DropBox just has no real value add like both Google and especially Office 365.

      At times all of them have had bad sync speeds. All of them basically have the same sync speed to me now. Google does get hung up more but not often.

      OneDrive sync was so messed up 2-3 years ago it was not usable to be honest.

      However I do know they had a massive internal merger so to speak. The consumer stuff from the hotmail/live/outlook/skydrive stuff was running on legacy acquisition infrastructure. The business side was all Microsoft running on Exchange/Sharepoint. All of it now runs on the latest versions Exchange/Sharepoint running on Azure. The One Drive Sync client in its current form (October of 2018) has the most options with sync on demand etc. I have it setup on 3 Windows computers, a Mac, a iPad and my iPhone. Each is set to sync different parts local with my home desktop syncing everything local so I can back it up to a local drive and backblaze.

      The fact that you get full Office with either the personal or Home is the thing that pushed me to OneDrive. I like Google Docs, but 85% of world uses MS Office still.

    58. I’m a commercial and event photographer using the Dropbox Business plan but now I’m running into an issue with Dropbox limiting the monthly API calls to my Synology box.

      Because of the number of photos, I can take during the busy season months, and the use of Adobe Lightroom, Dropbox stops working for me. I’ve been in contact with Dropbox Business support many times and there are two issues they cannot solve.

      1. Dropbox will not let you exclude certain file types – It they would all you to filter certain file types from syncing that would solve part of the issue
      2. Dropbox sync (smart sync and selective sync) will sometimes crash with large folders (as others have mentioned with OneDrive – this forces Dropbox to try to sync the entire folder AGAIN and thus creating more API calls

      So now I’m left trying to find another solution

    59. I’m a writer (novels and technical) and I’ve used Dropbox for years and I’ve never lost a single thing. Which is why, despite have MS Office 365 Home and a terabyte of storage I never use, I’m still thinking about paying for Dropbox. I am going to try that google drive plug-in mentioned upstream, but in all likelihood I’m going to stick with Dropbox. I’m hoping it’s a sensible decision based on logic and not just a familiarity thing since I’ve used DB for so long. Great article and comments. Just wanted to add my data point. Cheers.

    60. Thanks for the great review – I use all three, and working on multiple projects was paying for G & DB. Another strength of DBox and weakness for the others is if you have to travel to developing countries, or interact with weak internet infrastructure. DBox never lost a file in five years, whereas Google did, and OneDrive (and MS generally) assumes the ‘first world’ is the only world.

    61. Really impressive, thorough review – great work. We’ve used paid DropBox accounts for a number of years now, and you totally nail both its beauty and its limitations. For me, the decider has been the decay of DropBox’s support service – for the premium price they charge, I expect better than the incompetent indifference I’ve encountered recently. Having seen OneDrive sort out its biggest issues over the same period, we’re going to give that a try (the bonus being that it’s free, since we already have Office365 Premium Business subscriptions). Thanks again for a great article.

    62. For me, I’ve used dropbox for years, and upped to the sub plan of $99/yr for 1TB. However, I realized while I was paying for the MS Office that I also received 5 1TB online drives through OneDrive and that’s another $99/yr, so I figured as long as the syncing goes well and I don’t have issues, that perhaps OneDrive would be my solution. Even though Google One has 2TB for the same price, I’m trying to reduce costs currently, so since I need Word, Excel, etc. for my household, I might as well take advantage of already paying for it and just use the 1TB OneDrive for now.

    63. This comparison seems to assume the whole world is using Windows. Surely a significant aspect of any online file storage/sharing service is how good their support is for non-Windows OSs. The Dropbox native client is first class on Windows, Linux and Mac. Good luck with OneDrive…

      I also strongly disagree with the results of Round Two. I’ve used OneDrive, Dropbox and Google Drive extensively and OneDrive’s syncing is _awful_. Every day it gets into a state where the document I _just_ saved becomes read-only and I can no longer edit it unless I save it under a new name. Useless junk.

      1. Cloudwards.net - Chief Editor

        Hi Steve,

        Cloudwards’ chief editor here. Well, to your first point, from a practical standpoint the whole world is, in fact, using Windows (I say that as a Linux user), unless you feel that a market share of over 90 percent is insignificant. Mac and Linux users are, however, well catered for on this site, with several articles dedicated to online software that plays nice with these OSes.

        As for your OneDrive issue, that doesn’t sound like a problem with syncing as such, but rather something else. I googled your issue and this thread popped up as the first result, maybe it will help you? https://answers.microsoft.com/en-us/onedrive/forum/sdfiles-sdopen/why-are-my-onedrive-documents-opening-in-read-only/beff9672-72c4-4afe-a199-b029d400a45b?page=2

        Kind regards,
        Fergus O’Sullivan

        1. In the PC world, sure – it’s Windows 90% of the time. In the phone/tablet world, not even close. iOS is the major in the U.S. – so iCloud should have been included in the comparisons.

    64. All these tools are really designed to stop working with our data in local servers, to move it on the WEB without limits in number of folders, files, easy sharing with users out of office, etc.
      So moving all the company data to the cloud is good to optimize the sharing, mobility … but working with engineering documents, plans, spreadsheets every day is another song.
      We are not there yet, the Internet access lines are not as fast, reliable, or secure, neither are web applications good enough compared to the desktop ones.
      It is directly a contradiction: Let’s see … we have the fastest computers, with a lot of RAM, core i5-i7, SSD disks, local gigabit networks and now we need 10 seconds to open a simple file or Outlook to be able to work 5 minutes while it finishes to synchronize …… because we have saved it in Dublin?.
      I work in some clients with Gdrive and OneDrive, with millions of files and thousand of folders…. it is simply, neither of them works properly, they are not reliable, they hang and data is lost if you work with Windows explorer (and users want to use Windows explorer). Finally we have adopted a hybrid solution because it is impossible to work depending exclusively on the cloud.
      Without saying that in any case we need a backup solution; retention is not the same and is not reliable.
      Thanks a lot for your opinions

    65. I am a student who uses a Mac for most purposes, iPad to take notes in class, and Ubuntu for all my programming assignments. I need a cloud service that will sync all my devices. I have tried iCloud and OneDrive but found them to be unsatisfactory. Would Google Drive or Dropbox sync better with all my devices?

    66. Thank you for this comparison of the 3 cloud options. It was clear and easy for a non-tech person to understand. I am starting a blog and I am looking for cloud storage to back-up everything associated with the blog – the blog itself, images, posts alone, etc. I thought I would go with google drive until I read that it uses only the google office apps. I already have an Office 365 subscription (a personal one). I’d like to continue using those apps. I’m wondering if you have looked at google one (mentioned in the article) since it has now come out. Do you have a recommendation for me? I would greatly appreciate it! Thanks

    67. One vital point missing here, if you need to conduct business in China or access your google drive in China, that is impossible unless you add a reliable VPN to your cost

    68. There is another significant difference between OneDrive and Google Drive and that is how they handle uploaded photos. You can set your smartphone to automatically upload photos to either service (and never lose another photo to a damaged or lost phone), but Google Drive has a subset called Google Photos that treats them a bit differently. With Google Photos, you have unlimited storage but any photos over 16MP are compressed unless you choose High Quality. With the HQ setting, your stored photos then go against your free or paid storage limit. With OneDrive photos are not compressed.

    69. Great article and a lot of valuable information. In the area of cloud storage security, there is a very effective and free solution that at least works with both OneDrive and Google Drive. VeraCrypt, a fork of the now defunct TrueCrypt, can be used to create a very secure encrypted folder within your local OneDrive or Google Drive folder (theoretical should work equally well on any other service). Once you have set up your VeraCrypt container, you just need to change the setting In Veracrypt to put the “Preserve modification timestamp of file containers” option turned off. The timestamp on the Truecrypt volume file is then updated when you unmount it. I used this solution with a financial advisor client and it works perfectly with OneDrive and properly syncs all changes to the encrypted container.

      1. VeraCrypt works best with Dropbox, because of the block level file transfer. I know with Google Drive if you make a change to a VeraCrypt container, it has to sync the whole large file, instead of just needed chunks like Dropbox does (I tested awhile back). I would assume that Onedrive would be the same as Google Drive for this.

        Also, both VeraCrypt and Dropbox work on Linux if needed (which I need). Winner for me is Dropbox because of this.

    70. “That’s a different encryption protocol than the one used in file transfer, which indicates a serious problem with Dropbox. The company decrypts files upon arrival at its data centers, then encrypts them again.” This doesn’t indicate a problem at all; it’s simply how things WORK. TLS is, as the name suggests, transport layer security. TLS protects the connection itself, agnostic of the data flowing over it. The “file” as we understand it is not itself encrypted, but the “tunnel” that it flows through is. When it reaches the other end, it’s no longer in that tunnel. It doesn’t magically retain the encrypted status of the tunnel, so it needs to be encrypted before being written to disk. This is a consequence of how networks work, not an issue inherent in Dropbox’s design. There are solutions that encrypt the file itself before sending it, but those are targeted for much higher security uses than you’re discussing here.

    71. Nice comparison review. Was the recently imposed 3-device limit with the free version of Dropbox mentioned? Is so I didn’t see it. That’s the reason I’m jumping ship and reading this article. Eithe folder sync or cloud app on: 2 laptops, phone and work + personal tablets is what I need for personal documents.

    72. I tested all 3 of these and iCoud as well. Dropbox was the clear winner because it was the only one of the 4 that maintained total fidelity and the integrity of my my filing system which is critical to finding what you need when you need it. It also was the only cloud service to allow me to open my saved url’s from any other PC or Apple device. Google, Microsoft and Apple all have an axe to grind and their cloud services clearly show their biases as they try to force your files into their world.

      Dropbox is is agnostic and only has the users preferences in mind. If it stays that way it will become the User preferred app as users learn that they don’t have to put up with Apple, Google or Microsoft “unapproved and unsolicited improvements” to their own data and preferences.

    73. Dropbox is useless.
      Google Drive and OneDrive are the obvious winners, each with their own unique advantages, depending on their intended use.
      Where to start with Dropbox-
      Overpriced, a terrible UI design, dumb name. Currently under investigation for false and misleading SEC filings, a plummeting stock price- the list goes on. Get rid of Dropbox now and your life will dramatically improve.

    74. The major hang up our team has been having with OneDrive has been folder sharing with our team of 7 people. I found folder sharing seemless and a total breeze with both Google Drive and DropBox. In both of those applications, if you shar a folder to some one you simply drag it to your main folder in the online app and then that shared folder ans all it’s contents show up on your drive stream on your computer so you can easily save to those folders and access them without having to go login online. But with OneDrive, we have talked to countless support pros and Microsoft and no one seems to be able to answer WHY no one on our team seems to be able to share folders with each other that show up on their computer streaming files. Does anyone have this same issue or a solution? We want to use OneDrive instead of the other two but for this main reason we have not been able to get things going. Google Drive has never presented this issue not once and it was so easy a monkey could do it…not sure why OneDrive make folder sharing on your computer so difficult? Perhaps it’s the security or slowness? Really hope there’s a simple answer that we’ve just somehow overlooked…and so has Geek Squad, and Microsoft support…

    75. The office I work for is looking at switching to a cloud based system. We’re a newspaper and use InDesign for almost everything. Does anyone have any experience or insight on which of these would work best?

    76. I have used dropbox for business since 2013 and now its end of 2019. I am moving to google drive only due to one reason. Dropbox do not support full sync of more aprox 300 000 files. in 2018 i wanted to do local backup as well since it took too much time to get out the files i wanted in my workflow. I have used about 100 hours to get hold of all my files before i had to pay a third party to help me out. I got 1,4 million files and 9,2 TB of data and it takes me 17 days to sync to google drive. Then i have to sync from google drive to my local drive. I have tried with help from dropbox support 3 times without any luck of fixing it. Even tried downloading 300 000 files in selective sync at a time. Even then i run into challenges. Even though it says that its updated not all folders and files are. Thats pretty annoying when you have used one week for only one go and then fail. This was my 4th fail and then I gave up. I just hope I am more lucky getting the files out from google drive. If not i have to move the data to a third party vendor that send a physical hardrive with the data. 17 days to wait for download is just too much time.

      1. I feel like this was me writing this. I want to make the switch off Dropbox to Google Drive or One Drive. How is Google Drive working out for you?

        1. I’ve tried all of them and Google Drive, despite good pricing, have a terrible sync app which is very slow. While in OneDrive and Dropbox i get +25MB/s upload speed, in google drive i max at 6MB/s and sometimes less. Also its very CPU consuming, takes forever to start syncing and crashes sometimes.

    77. Currently Dropbox on my Mac ramps the CPU over 100% seemingly every hour and is currently using around 800 MB of memory.

      Dreadful product, how can this be so badly implemented.

    78. Thanks for the review. Do you know which platform supports directly opening Excel file with password protection?

    79. I was with Dropbox for two years; liked the service but found their price too high. However, my alternative choice was Sync, and that proved disastrous: it stripped the dates off all my files, replacing them with the current date. An additional problem: Sync doesn’t do well with hierarchies. My file system goes down 3-4 levels and I find that changes to a lower level file don’t register. So I’m now looking for an alternative service. I’d like to try OneDrive, but don’t like the lack of security.

      1. Cloudwards.net - Chief Editor

        Sorry to hear about your trouble. Check out pCloud, might be the ticket for you.

    80. A great detailed review. However, some of the information is out-of-date when it comes to OneDrive. OneDrive replaced their 50GB with a 100GB plan at $1.99. OneDrive also now has at rest encryption with an AES256 key.

      I also find the apps more polished on Mac and iOS than Google’s offering. Offering features like biometrics to protect the app and fully supporting features like Dark Mode. Plus 1TB of storage and full Office apps at such a bargain price is hard to pass by.

      The only place where I feel OneDrive lacks is in photos. I would like Microsoft to create a serious competitor to Google Photos and iCloud Photo Library. It is the only reason I still pay for 200GB of iCloud storage. Microsoft is definitely capable of building a good cross-platform app for photos.

      1. Cloudwards.net - Chief Editor

        Hi David, you’re exactly right regarding OneDrive’s pricing; this article has been slated for a rewrite, which should be up within the next two weeks.

        1. What about David’s comment on at rest encryption with an AES256 key ? Is it really available for non business subscribers ?

          1. Cloudwards.net - Chief Editor

            The last time we checked, they had just implemented it.

            1. Thank you Fergus. The entire analysis and your specific reply are very helpful. I know this may seem like a “moving target”, but with the rest encryption OneDrive would rank first in security and your comment “OneDrive’s greatest weakness is by far the absence of at-rest encryption for home consumers” would now not be applicabe, correct ?

            2. Cloudwards.net - Chief Editor

              By now, it’s probably been fixed, yes. We only found out that OneDrive didn’t provide it for home consumers because a support engineer went off the record. As for OneDrive winning the security section,in this specific case, probably yes, though there are better services out there. We’ll be updating this piece tomorrow or Wednesday, so all your questions should be answered then 🙂

    81. For the same price as Google’s 2TB subscription, Microsoft gives you 6TB total OneDrive storage to share among a total of 6 family members. Your article says 5TB, but Office 365 Home subscription comes with 6TB of total cloud storage. That’s three times the storage of Google’s for the same price, which should bump Google out of first place in your price/storage category.

      Also, OneDrive’s new Personal Vault folder in OneDrive offers a nice extra level of security.

      Great article, though. Lots of useful info.

    82. OneDrive just seems so …basic, almost like bottom level UI – UX design, with no usability considerations for the average consumer. I thought Microsoft was a top of the line organization. How hard would it be to allow user customization of folders, such as color or icon. Also, file sort retention. I would like to control the look and layout of my premium file storage. Plus I’ve noticed serious defect in the search functions, for example ALL of my OneNote files are on my OneDrive but searching for the file extension “.one” brings up no results. I also notice that files are often misplaced and duplicated. I pay for my office subscription so I get a TB of storage with it, if i t weren’t for that and the management of my extensive OneNote library. I wouldn’t use it at all. It can’t even get close to Google Drive. What a shame.

    83. I’ve been using MS Office Home for over 3 years now and I think that it is the best option for those that want updated versions of the MS office suite of products along with ample cloud storage and features. $99 a year is a deal when you add up all the features, allow up to 4 other users to share all the features and have a need for current MS office products. For added security I encrypt all my sensitive files using third party 256 level encryption for a small annual fee. If you don’t use MS office products then other options may interest you more.

    84. Be VERY careful with Dropbox. I have an issue and have just found out that many people have it too, recently.
      Dropbox is disabling user paid accounts (Dropbox Plus), without reason, notice or warning. You simply loose all your files all of a sudden, specially if you use Smart Sync. My life in the past 8 years is in there. It RUINED my life.

      There is simply NO SUPPORT whatsoever. I’ve got 2 open tickets that’s been waiting response for 33 days. They don’t provide support phone number.
      After researching on Reddit, I found the exactly same problem with everybody: Disabled Account without notice, no response to open tickets. If you create another account (in order to be able to post and ask for help in their community), they BAN you. It’s ridiculous. Something is going on there.
      I recommend, for the reliability of this website, that you do NOT recommend Dropbox, until they sort this problem out.


      1. Cloudwards.net - Chief Editor

        Thanks for letting us know, we’ll look into it.

      2. I have several computers synced with the paid version and then leave them off. All my files are on each laptop. In the event something happens with the account fire up the laptop, stay off wifi and you have access to the files. At the same time my files are also on Carbonite……

    85. i dont need office. and without a proper mobile phone offering and lack off apps, like in 2020 plex removed from windows store and xbox one. kodi hdr on android but not pc or xbox one s, add this to fact they want 59 pounds a year its a little too much for a platform im trying to leave by 2021. sorry but to many apps or software is now mising from windows eco system that it is time to give another company my money. its a shame as id love to stay on windows and love to use onedrive, its awsome but its the eco system its bad now and very unreliable.

    86. Hi, I have around 600GB of data in my small office environment saved onto a small shared desktop drive accessed by around 20 employees. When I went to field for work, I need to gain access to the office files. I have got one gsuite account with our common office email which is being accessed by multiple persons at once. If I incorporate Drive into the same account then it might lead to internal data leakage by employees. Which cloud sync shall I go for and will be suitable keeping the cost to minimum. I have majorly excel, word & tally files.

      1. Cloudwards.net - Chief Editor

        Probably OneDrive if you need to work on those files on the go.

    87. I use both Dropbox and Carbonite to insure files are backed up. If you have the pay versions both can be cleaned up to before a ransomware attack, as long as you notice it within 30 days…..

    88. If any of these cloud services having issues are causing you to lose all your data then you seriously need to be looking at your lack of having an up-to-date backup. The cloud solutions reviewed here should not be seen as an alternative to a backup.

    89. I loved dropbox until they put a restriction of “3 devices” for the account (which happened after this article was published). All of sudden I had to pick which devices could access my 1Password vault and my teaching files (I’m a professor). A terrible Sophie’s Choice situation. I didn’t want to pay the monthly fee for 1Password’s cloud (it ONLY works with dropbox). I can’t access dropbox everywhere and my password manager is broken. My university has 365 access to I’ve moved my most important stuff to OneDrive but I still use Google for photos (love Google Photos and their automatic sync with my phone’s pictures). And now I use LassPass which I love. Dropbox definitely has sync done correctly never a problem. OneDrive…a few problems over the last year but I backup A LOT.

    90. I am even more confused. I don’t know which one to go for. I have a small accountancy practice with 40-50 clients who need to share their documents with me every month. Can anyone kindly suggest which should I go for? my storage needs are limited even 100GB would be more than enough for me.

      1. Cloudwards.net - Deputy Editor

        They’re all solid services. OneDrive is the best option, but Google Drive is cheaper.

    91. Sorry, this might sound stupid but my clients who will be sharing their documents with me through cloud storage would they be considered users? or only I will be considered as a user and not my clients

      1. Cloudwards.net - Deputy Editor


        You’d be consider a user. Your clients will need their own account.

    92. Great article, but I think you missed a key piece of information: the support for search (specifically for searching in file contents). Dropbox is very good, with quick indexing and great search capabilities. Google is ok, but slow on index updating. Onedrive is useless as it does not support file contents search at all right now (Microsoft says it is a bug, but no fix planned).

    93. Great review, however I’d suggest identifying which service suits which people better. Dropbox got one point but it suits many users better than OneDrive or Google – why? The ‘winner takes all’ outcome diminishes all the great work you’ve done in the review INO. Cheers

      1. Cloudwards.net - Chief Editor

        Well, that’s the editorial choice we made; we figure discerning readers can figure out for themselves which service would be the better choice for them, while we focus on our criteria.

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