Dropbox Review

The service that made cloud storage pretty much, Dropbox still hasn't fallen victim to the usual trap for trailblazers, offering speed and ease of use. Its security leaves much to be desired, still, though, and it's a bit too cozy with Big Brother if you ask us. Read our Dropbox review for the details.

By Branko VlajinWriter
— Last Updated: 04 Jan'19
2015-09-14T05:04:16-08:00
Table of ContentsRating
Features
90%
Excellent
Pricing
60%
Fair
Ease of Use
90%
Excellent
File Syncing & Sharing
88%
Very Good
Speed
85%
Very Good
Security
65%
Decent
Privacy
60%
Fair
Customer Service
88%
Very Good
User Reviews & Comments

Good
Starts from $ 825 per month for 1000 GB
Save 17 %
Cloud Storage Reviews

Dropbox was launched in 2007 and is one of the best cloud storage services on the market. It’s also the second most popular, Google Drive has more users with close to 1 billion versus Dropbox’s 500 million (read our Google Drive review to see why that may be). That said, the number is still impressive and the service does well on our best cloud storage comparison.

Dropbox suffered a breach in 2012 and lacks zero-knowledge encryption, which doesn’t make it a candidate for one of the most secure cloud storage services. That said, its ease of use is streamlined, so most users will feel at home whether they use the desktop, mobile or web version. It works for collaboration, too, because it integrates with Office Online and has a native note-taking app.

It can’t brag about its prices, though, because they aren’t among the most competitive on the market. We’ll dive into pricing and other categories in this Dropbox review, so stick with us to learn the details about the service.

Dropbox Review 2016 | Find The Right Cloud

Strengths & Weaknesses

Pros:

  • Office Online integration
  • Dropbox Paper
  • Fast sync
  • Smart sync

Cons:

  • Expensive
  • Not zero-knowledge
  • Could be more privacy-friendly

Alternatives for Dropbox

cloudwards rating
$ per month
top features

Features

90% - Excellent

Dropbox’s business version, Dropbox Business is one of the best cloud storage services for collaboration, but the personal version is no slouch. If you’d rather read about the business version, check out our Dropbox Business review.

Many cloud storage services provide good collaboration options by integrating with Google’s office suite or Office Online. Dropbox integrates with the latter. You can use Office Online to create a Word, PowerPoint or Excel file directly in your Dropbox folders. You can edit documents after you upload them, too.

If you need to work with Google’s office suite, as well as Office Online, try Box. Before you do, though, read our Box review to learn what you’re getting into.

Dropbox Paper is an app that you can use to take notes, embed media files and collaborate with others. It can’t do much else, though. There are better note-taking apps, which you can read about in our best note-taking apps article. That said, if Dropbox’s version intrigues you, read our Dropbox Paper review.

Dropbox has another app called Showcase. It enables you to share your files on a professional-looking page, which is a nice addition. There’s no way to share directly to social networks, though.

You can do a full-text search to through the content of your files and find what you’re looking for. That includes documents scanned with the mobile app, which is a nice addition because the mobile app lets you scan a document, tweak the scan and upload it as a .pdf or .jpeg file to the cloud.

On the Plus plan, versioning lets you restore deleted files or older versions from the last 30 days. If you need more time than that, you can subscribe to the Professional plan or one of the team plans. You can find alternative services that allow restoration from a longer period and don’t have expensive plans in our best cloud storage for versioning article.

Dropbox also lets you view photos and play music and videos. Its audio-playing capabilities are basic, so it didn’t make our best cloud storage for music list. pCloud is at the top there thanks to its advanced audio features. Dropbox is featured on our best cloud storage for photos and videos, though.

If you want to save space on your hard drive using Dropbox you can enable smart sync if you’re on the Professional or a team account. It lets you access every file and folder in your Dropbox account from your computer without using hard drive space. That means content doesn’t sync to your computer, but also that you can’t access it when offline.

Dropbox Features Overview

Starts from$ 825per month for 1000 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Zero Knowledge
Two-Factor Authentication
Server Location
US

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Pricing

60% - Fair

Dropbox doesn’t have competitive prices. It’s going to take a serious update for it to make our best deals in cloud storage ranking.

Plus 1TB
  • 1 User
  • 1000 GB Storage
1-year plan $ 8.25 / month
$99.00 billed every year
Save 17 %
Professional 2TB
  • 1 User
  • 2000 GB Storage
1-year plan $ 16.58 / month
$198.96 billed every year
Save 17 %
Standard 3TB
  • 1 User
  • 3000 GB Storage
1-year plan $ 12.50 / month
$150.00 billed every year
Save 17 %
Advanced
  • 1 User
  • Unlimited GB Storage
1-year plan $ 20.00 / month
$240.00 billed every year
Save 20 %

The Plus plan is $9.99 per month or $99 per year. It gives you 1TB of storage, 30-day version history, Microsoft Office 365 integration, priority email support and the standard cloud storage features.

If you decide to go with the Professional plan, you will get shared link controls, extended version history, advanced collaboration tools, such as smart sync and Showcase, and access to chat support. It’s $16.58 per month or $198.96 per year.

Standard and Advanced plans are suitable for teams. Standard gives you 3TB of shared space for $12.50 per user per month or $150 per user per year. It includes features such as an account transfer tool, HIPAA compliance, a team folder and centralized billing.

Advanced gives you as much storage as needed for $25 per user per month or $240 per user per year. It brings advanced team features, such as single sign-on, administrator roles, log auditing and phone support during business hours, to the table.

Before subscribing to any of the premium plans, you can use the free plan, which offers a puny 2GB of storage, to test the service. You can add to it by completing tasks, but it’s still far from the deals in our best free cloud storage piece.

Ease of Use

90% - Excellent

How easy it is to use a service is as important as the features it has, if not more important. The reason for that is users won’t know how good a feature is if they can’t access and use it in a straightforward way. The design is important, too, because it’s more enjoyable to use an app that’s modern and attractive.

Dropbox has a reputation for providing a good user experience, and that’s justified for the most part. To interact with it, you can use the desktop, web or mobile app.

You use the desktop version by accessing the system tray icon. It can open your sync folder, web app or Dropbox Paper. Plus, it shows your notifications and recent files.

To tweak Dropbox, you need to click the gear icon and open the preferences. There, you’ll see tabs that help you change general, account, sync and other settings. The desktop app has a sleek and attractive design so you won’t be confused about what to do.

You can do the same song and dance using the web app. It has a menu on the left that lets you navigate between the homepage, your files, Dropbox Paper and Showcase.

The “files” page is where you’ll do most of the work. There, you can see your files in a big or small grid and as a list.

You need to go to the menu behind the three dots to manipulate individual files, which is a common solution, but we’d prefer to be able to do it using right-click, too. You can select more than one file and perform an action from the menu on the right.

The creepy smiley icon in the top right corner lets you access your settings, upgrade your account or download the installer for the desktop app.

The web app is clear and easy to use. You can drag and drop a file anywhere and it will start to upload. Accessing pages and features is fast, too.

The mobile app doesn’t disappoint, either. It’s easy to use and gives you the option to automatically backup your photos and videos. It also lets you share your files and save them for offline access.

File Syncing & Sharing

88% - Very Good

Sharing is one of the staples of cloud storage services, so it should be easy to do. You should be able to use it to share links directly to major social networks, send them via email or copy and paste them. Content control options that protect your shares are paramount. When you want to share a folder, you should be able to invite users and assign them a set of permissions.

You can share every folder and file you store with Dropbox from your desktop, smartphone or browser.

Each cloud object has a “share” button associated with it in the browser interface. Clicking that button opens a window in which you can input the email addresses of those you wish to share with.

Dropbox lets you share links by copying and pasting them or sending via email, but it can’t share directly to social networks. If you want to stop sharing, you can delete a link. You can protect your link by using a password or expiry date, disabling downloads or selecting specific individuals who can access it.

Subscribes to the Plus plan don’t get those features, and that’s one of the service’s biggest drawbacks. If you want to use them, you have to subscribe to the Professional plan, which is twice the cost.

Sync.com gives you those features on all of its plans, as well as features Dropbox doesn’t have. Check out our Sync.com vs. Dropbox article for more comparisons. If you’re interested in Sync.com, read our Sync.com review. Those who want to compare several services at once should read our best cloud storage services for sharing piece.

When sharing folders, you can set permissions to “edit” or “view.” There’s a page that shows you what you’ve shared, too.

If you want to invite others to share with you, the “file request” feature can help you do that. You can even invite users who don’t have a Dropbox account to do so.

Dropbox invented the model of sync that most cloud storage services use. It consists of a system tray icon and a sync folder. Any file or folder that you place in the sync folder will be synced to the cloud and the devices connected to it.

Dropbox has selective sync, which lets you select the folders you want to sync. To do that, click the system tray icon, then the gear icon in the top right corner and select “preferences.” Click the “sync” tab, then “selective sync,” then uncheck the folders you don’t want to sync.

The folders you unselect won’t take space, but they also won’t be shown on your computer. If you want the best of both worlds, you can use the smart sync feature that we talked about earlier. That said, it would be nice to have the ability to quickly copy files or folders into your sync folder from the context menu of your files explorer like you can with Sync.com.

Speed

85% - Very Good

Dropbox has servers in the U.S., Your transfer speeds will depend on how close you are to them and your internet service provider. We did our tests using a WiFi connection in Belgrade, Serbia, with an upload speed of 6 megabits per second and a download speed of 100 Mbps. We weren’t close to Uncle Sam, but the results were still great.

Upload speeds weren’t as fast as we would expect on our connection, but they still averaged 27 minutes and 20 seconds for a 1GB file, which is fast. Downloads took more than twice the time they should have, though, with an average of three minutes and 42 seconds.

 First attempt:Second attempt:Average:
Upload time:00:32:0000:22:4000:27:20
Download time:00:03:4800:03:3700:03:42

That said, Dropbox shines when transferring already-uploaded files thanks to block-level sync. The algorithm helps it determine which parts of the file are new, so the app only has to transfer those. It’s useful and Dropbox invented it, so it’s no wonder the company does it well.

If Dropbox slows down your computer, you can go to the preferences menu and throttle the bandwidth. Dropbox handles sync well, so you shouldn’t need to do that, though.

Security

65% - Decent

Because cloud storage services are on the internet, they are a ripe target for malicious individuals, so good security is a must. Hackers won’t hesitate to go after your data with ransomware or man-in-the-middle attacks. They might try to steal your login credentials, too.

Cloud services use many methods to secure your data against potential threats. The TLS protocol prevents man-in-the-middle attacks from succeeding and encryption secures your data in-transit and at-rest. Private, end-to-end encryption prevents anyone other than you from reading your files.

Two-factor authentication will stop hackers who’ve stolen your password from accessing your account. Still, you should make sure you have a strong password, to begin with.

Dropbox has had a turbulent history with security. It was the center of attention during a breach in 2012. Sixty-eight million passwords were stolen, and the incident wasn’t reported until years later. Dropbox was connected to the PRISM project in 2013, too. The company took measures after the breach, though, and its security is much better.

It uses AES 256-bit at-rest and the TLS protocol with AES 128-bit to protect your files in-transit. The level of encryption is strong, but Dropbox decrypts your files when they arrive at its data center to extract metadata for indexing and re-encrypts them afterward.

You metadata remains in plain text on a separate server. That’s not the best scenario for your privacy, so consider using Boxcryptor, a private encryption add-on (read our Boxcryptor review).

Privacy

60% - Fair

Dropbox doesn’t have zero-knowledge encryption, it extracts metadata from your files and it has a history with the PRISM project. It’s based in the U.S., as well, so it has to adhere to the laws there. Laws such as the USA Patriot Act and CLOUD don’t help users’ privacy.

That’s a couple of strikes against Dropbox’s approach to privacy already, but we’re going to examine its privacy policy to see if there are more.

The privacy policy doesn’t mention the General Data Protection Regulation, the law that protects the privacy of EU citizens, but Dropbox has a page that details its preparation for complying with it. It says it complies with the GDPR, but it’s confusing that the privacy policy doesn’t mention it.

The privacy policy mentions rights users have, though, and they correspond to some of those in the GDPR. They are the right to delete your information, change it or access and download it.

We didn’t find suspicious clauses, but the privacy policy could be clearer. Tresorit has one that’s easiest to read and navigate. To find out more about a security powerhouse, read our Tresorit review.

Customer Service

88% - Very Good

The easiest and fastest thing you can do to get help is consult the articles in the help center. They’re divided into categories for quick access. The articles are clear and easy to follow, but they could be improved with the addition of video tutorials.

If you don’t find a solution to your problem, you can ask a question in the community forum. There are many active members and Dropbox’s community moderators help resolve issues.

You can send an email to contact support if your using a Basic or Plus account. The email contact form says a response will come within one to three days. Using a free account, we received a response a little more than a day later. That said, the response time is slower than most services we’ve tried.

If you like to tweet, you can contact technical support on Twitter, too.

The Verdict

Dropbox has gone a long way toward strengthening its security since the breach. That’s a boost to its reputation for providing great ease of use, fast sync and sharing capabilities. The high price tag detracts from the overall impression, though, along with missing zero-knowledge encryption.

Those who aren’t concerned about their privacy or don’t store sensitive information in the cloud won’t have to worry about rogue employees reading their data. They will be able to enjoy Dropbox’s Office Online integration, Dropbox Paper, Showcase and smart sync.

Are Dropbox’s features enough to sway you to try it? What about its questionable practices regarding metadata and the lack of private encryption? Let us know what you think in the comments below. Thank you for reading.

Starts from$ 825per month for 1000 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Zero Knowledge
Two-Factor Authentication
Server Location
US

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Dropbox Review

The grandaddy of cloud storage may be falling behind.

The service that made cloud storage pretty much, Dropbox still hasn't fallen victim to the usual trap for trailblazers, offering speed and ease of use. Its security leaves much to be desired, still, though, and it's a bit too cozy with Big Brother if you ask us. Read our Dropbox review for the detai
Starts from$ 825per month for 1000 GB
Visit Dropbox

50 thoughts on “Dropbox”

  1. Dropbox was the first cloud service I had used..Till now Dropbox is waking up when my PC wakes up..I have tried other cloud services too,but nothing is simple as Dropbox…I have 5.5 GB space on my free account..and everyone in family uses Dropbox…That’s the power of simplicity…

  2. Dropbox is amazing guys! It’s probably the best for business or a proffesional photographer.

    Dropbox offers amazing features, and especially the BIG 2014 changes and updates made it to be the one of the most cheapest cloud storage ever! 1TB for 9,99$/month. And new feature Dropbox launched, is password lock for files you share!

    However, in security, Dropbox is good, but nothing more.
    Dropbox is NOT going to take a war, if a company would be requesting your account’s files for legal procedures to take against what you did, so dropbox would simply say “oh hey, yeah yeah sure take this users 850GB copy files”. Why? you’re saying why i say this way? it’s because it’s their REAL face!
    They are a cloud company that don’t want to get in a trouble if a illegal activity is monitored on how you’re using the cloud. Example, if you got illegal files that is copyright protected, and you upload to your cloud and share, they will easily see your file, with the MD5 Hash control (i think they are using MD5 hash, or another thing similar to MD5).
    Dropbox uses Amazon S3 servers, which are NOT NSA Proof!
    Dropbox uses SSL Only during File transfer. In the Cloud, it’s easily read-able.
    IF someone has Access to Amazon S3 servers, they could easily read and see your files (well, it’s pretty hard since Amazon has tons of TB in that cloud, so will there be low risk of your files getting revealed). For Bussiness, Dropbox definitely is a NO!
    Low security, non-encryption on server-side.

    Unless you mark your files as “share”, dropbox wont use their system scanner, to scan illegal files. Yup, dropbox has a system that maintains the scan feature, if any suspicious is found, it will get redirected to the Dropbox staffs for manual scanning procedure to decide whether it is legal or illegal.

    Simplicity of Dropbox is Very good! very simple! they made it as simple as possible which is very easy to learn and manage files.

    Speed of Dropbox is really good too! Well, it can’t beat Google Drive’s speed (which MAXED my speed, i got shocked, because no any cloud provider maxed out my 100mbs upload/download speed). Dropbox has good speed, i am serious, it’s really good for personal use. Dropbox lowered their price, which made them marked in the “Affordable clouds” section (well so in my list anyway).

    Their Mobile app is super-easy and super-simple. However, it lacks some features that other cloud privders mostly gives, anyway, Dropbox is very proffesional cloud company.
    Their Windows software is really bad guys, because it is copying your cloud to your local harddrive without even warning you about that, which in result causes bandwidth overcharge issue (if you have a Internet which has a limited bandwdith usage). I think that function is customizable to your preference.

    Overall guys, Dropbox is very good (if we exclude the security) for the price.

  3. I have had Dropbox for over a year now after a colleague initiated its use. I love it! My storage is at 17GB thanks to friends joining me. I can access my current projects (letters I’m writing, homework, etc) no matter where I am, from any computer.

  4. I’ve been using Dropbox for several years. My Dropbox folder is my default folder for Microsoft Word. So all of my Word files automatically go to Dropbox. One of the features I especially like is that Dropbox retains multiple versions of my files. So, for example, if a template file is corrupted through user error, I can easily restore the original version. Likewise when a crucial file gets deleted, I can easily restore it. Another feature I value is the ability to share a file so that I can provide a link to the file to anyone I want to share it with. That person doesn’t even need to have a Dropbox account. For example, suppose you need to provide an updated file periodically to a group of people. Instead of emailing the file to them, you can just provide the link. Then each time you update the file the link will automatically point to the updated version of the file.

  5. I have been trying too get a hold of anyone at Dropbox. .. but am not receiving any replies! I was told to contact [email protected] regarding something pertaining to my drop box..

    Please reply

  6. If you cancel the $99 subscription, make sure to go to your bank account to cancel too. They will just keep charging and there is no number to call and emails to support are ignored (as you can see from complaints on their user forum on the topic of ‘billing’

  7. I’ve used Dropbox, iCloud, OneDrive, and Google Drive, but Dropbox is by far the fasted and most reliable in terms of speed and synchronisation. I’ve had a lot of trouble with the other apps where they take forever to synchronise.

  8. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to do through too many steps to figure out the various pricing plans. It is also very difficult to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

  9. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to go through too many steps to figure out the various pricing plans. It is also too many steps to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

    1. “One has to go through too many steps to figure out the various pricing plans.”

      $9.99 for 1TB of storage. Wow, very confusing.

      “It is also too many steps to get to a point where you can choose to cancel your trial service.”

      Settings – Cancel Subscription. Wow, so complex.

      Perhaps using computers and the internet are not your strong suit Cindy.

      1. Wow, is Rolo ever an asshole! I hope he’s just a random internet jerk and not an actual employee of Dropbox.

        I have never done business with a company that makes it so difficult to get simple support. I signed up for their $750 business service specifically to keep separate my business photos and files from my existing personal travel photos. I was very careful to set up a separate email account — everything I could think of to keep them separate because I wanted to share files with a major client.

        As soon as everything was set up on my new business account, I open it up and see……all my personal photos from my other account. WTF??? Exactly what I was so careful to avoid was right there in front of me.

        So….after a very long time of trying to find the secret decoder ring that spelled out a tech support number, I finally reached DropBox, tried to get it all straightened out and after hours, ended up just frustrated enough to tell them to forget it, just cancel the whole damned order and refund my $750. They actually did that immediately. That was last June (2015).

        Guess what I found when I signed on to my bank card account today (May 31, 2016)? A new $750 pending charge from Dropbox. Seriously, you’re going to hit me for an auto-renew charge when I’m not even a customer and haven’t been for a year?

        So, before Rollo the jerk decides computers and the internet are not my strong suit, you should know that I make my living pretty much exclusively handling things online. I can call Pruvan, I can call Quick Books, I can call Basecamp and get help immediately from any of them. There is no other company I’ve dealt with in business that makes communication such as nightmare as does Dropbox.

        **More fun trying to find help from Dropbox: the kicker of this whole sorry experience: all my personal photos that were migrated into the now-deleted business account: gone. Can’t find them anywhere. Thanks a lot, Dropbox.

        1. Speaking of “: gone…”:

          If you even imagine Drop Box as a last resort back-up of a real back-up, forget it.

          Drop Box pretty much destroyed what had been a useful; library of some 450 albums. It ripped apart every single compilation album (SXSW 2016, for example), spewed a few across the library as individual albums and then crammed 450+ tracks into an “Unknown Artist” extravaganza album from which it is impossible to extricate them. This, in spite of the fact that in every case the individual track information including artist and album name appear in Drop Box’s own information.

          But that’s not half bad compared to the 60 or so albums that still appear in the library (album art shows up) but have one track instead of, say, 12. The other 11 tracks are just: gone.

          Several of my text documents received the same treatment.

          Add to that the hours and hours and hours of restoration time, and floppy disks begin to look pretty advanced.

          1. This is true. Dropbox is _not_ a backup system. For backups there are other tools and it needs a different backup strategy or/and some tools which providing this (CrashPlan, TrueImage,…).

            It can be a nightmare if a file was locally deleted or corrupted and it’s synced with all devices. If you don’t know the file and the latest working version, you have a big problem.
            Dropbox (and most other cloud services) are no backup tools and also no replacements for a real version control system.

            So never use Dropbox and similar cloud services to backup your music library, documents, eBooks, photos etc. It’s good for sharing and collaboration with other people but not for backups.

        2. Hi! Thank you for your post! We are dealing with dropbox nightmare, too. You mentioned you were able to find a phone number. Do you by chance still have it?

        3. Hi Alison, I recently had this happen to me too. I am curious if you were able to resolve the issue with the charge? I cannot afford the $750 bill that they stuck me with. Any insight will help greatly!

          -Kyle

      2. I agree. It said 30 days free trial so I’ve become 1 year subscription because it save more money than monthly charge. I was stupid they charge $99 right away and never refund back even I cancel subscription within hours. The Reason of cancel is that the storage has 1TB but I can’t upload more than 150GB so I sent tech support but didn’t get any answer soon so I tried to search. My hard drive unused space is only 150GB and I can’t upload more than that.
        It is completely not useful. Bad service and tech support (still didn’t get any answer from couple of days ago). extremely bad company

  10. 7/10/16
    Complaint to Dropbox-Unsavory behavior!
    I originally liked Dropbox being able to email my collection of pictures to my friends and family with a simple link click. But recently you started to make people create passwords to what end I didn’t know and now it becomes clear, people are telling me they are receiving email that their boxes are full and need to pay to upgrade. I am the one who is paying to control the content they are receiving so this has become a despicable scam to shake people down for money, I am shock and embarrassed by the lack of integrity by your company. You should gently ask if they would like to buy an account. Right now this is causing me harm as people do not want to open any Dropbox email from me. I am going to look for another company that’s honest.

  11. I followed the steps to cancel my subscription and then was charged another monthly fee weeks later. I wrote customer service and they said they could not refund the monthly charge. When I reviewed the canceling process again, I learn that you had to cancel twice and the second time the canceling button was transparent. It appeared as already pressed or activated. “Keeping the subscription” was a blue button. The way dropbox set up downgrading to Basic feels like they trick you into keeping the Pro version. More tech savvy people may catch on to this easily. Less tech savvy people such as myself can be confused or make errors with the canceling process, for it is not simple or user friendly. It feels unethical as to how they set it up. And support/customer service was unwilling to allow for human error as a result of how they engineered the canceling or downgrade process. Support particularly with Ned felt sterile and robotic. Ned did not feel like a live human being. Then he recorded the issue as resolved when it was not resolved. The solution was forced or mandated by Dropbox’s representative named Ned. He did not listen. He did not understand. He just kept saying the same repetitive answers. Dropbox would not allow or Ned would not allow communication with another support person or reopen the issue. It felt like a dictatorship. I highly encourage boycotting Dropbox and using Google Drive instead. It is very important we, the people, discourage businesses being runned and operated this way from surviving. I and 2 collegueges used Dropbox because of a project I initiated. I will not use Dropbox again due to it’s unethical business practices or recommend it to other colleagues. Dropbox’s business practices and Ned’s support are deplorable! ~ Faith E. of MA, USA

  12. Went through a painful search to reach a customer service line.

    Got one finally, a hold of some Red Dot Indian guy who laughed at my problem then hung up on me.

    He wanted to charge a service fee for helping me with my account. I told him no.

    1. I see that G.L. posted in August and might not read this, but it may be helpful to other readers:
      1 888 414 8124 IS NOT A DROPBOX SUPPORT NUMBER! It’s a scam. You will have the same experience as G.L. had—a nasty guy that sounds like he’s from India who’s tries to get your card number.
      There is no phone number to reach Dropbox tech support unless you are a so-called Business Plan customer. Even if you paid for Pro, you will still have to wait two or three days to get a response, if you get one.

  13. Severe safety issues. Dropbox has security holes big as an elephant, and no loss-restore. Your DB account can easily be taken over and deleted by an unauthorized third party, even by accident. There is no safeguarding back-up solution, no way to restore your account. All your pics and documents are forever gone. And the DB tech team will just say “no can do” before they stop responding at all. I’d recommend you stay away

  14. Dbox is good until…..I have used them for many years. I liked them until they just stopped supporting XP based computers. This means the DROPBOX system STOPPED working…I would be ok if they just stopped supporting the service with XP. When windows stopped supporting XP, my computer still worked. This was not so with Dropbox. It just stopped working, no warning, no email warning, no phone call…it just stopped. What kind of company would do this move? They have lost my business, I am going to google drive, you should too before it is too late and you can not get access to your files on their server.

  15. I was only using the trial period for 15 days and guess what they charged me 750 usd dollars from my credit card. Such a scamer.

  16. I don’t think that CrashPlan fits this category. It’s a cloud and local backup tool and works different than Dropbox so it makes not so much sense to compare this both.

    Anyway, Dropbox is still the big player because of it’s easy usage and the features if it comes to sharing of files. Dropbox allows to share a complete folder and it’s intelligent enough to automatically make a zip archive if the user with the shared link likes to download a folder. The pro version adds some more interesting features like passwords for links.

    Dropbox uses a special strategy and uploads only partially changed chunks if the file is already in the cloud. This makes the upload often very quick. If the file is already somewhere in the cloud it will also not uploaded twice, Dropbox compares this with already uploaded files.
    With my testings with Google Drive and One Drive, Dropbox had the quickest uploads.

    Because it’s the leading cloud platform nearly all apps supporting Dropbox. This can be interesting for some special apps on mobile devices like cloud music players or photo galleries.

    The downside.. yes, with 10€ it’s not the cheapest platform and the competitors don’t sleep. They offering often more features in different departments, for example the online working on documents with Google Drive.
    So IMO Dropbox is still the king if sharing of files, integration with other apps and syncing over different devices is needed. Not to mention that the syncing client works like a charm and IMO better then Google Drive, OneDrive etc.
    For better encryption, more features there are better cloud providers.

    So overall rating is IMO fair 😉

  17. I loved Dropbox until I tried their trial version for my workplace. They automatically charged my card $750.00 on the second of the 32nd day, and would not refund my money. POOR CUSTOMER SERVICE, terrible on a human level, and NOT WORTH THE TROUBLE.

  18. Dropbox is terrible. I had a problem with my account.

    1st- I cancelled my account, then they charged me anyway.

    Then I tried to contact them via email but their contact form did not work.

    So I tried chat.

    I was told there was no option to refund my money despite the fact I cancelled. (they had no record of it- of course I know they have at least one other form that does not submit properly)

    So I called, was told the same thing and when I asked to speak with a supervisor I was told there was not one available.

    How anyone likes Dropbox more than other services I will never know

    1. Hi Jennifer,
      The reason people like Dropbox is that it generally works well and is convenient. HOWEVER, should you have any problems with Dropbox, including tech support and billing, chances are that you will end up hating it and the people who work there.
      You can do some looking around to see how many people have nightmarish stories about Dropbox.
      Also, don’t try to get any help at their users’ forum. If you post something at all critical of Dropbox, some bizarre creatures called “super users” will respond by attacking and attempting to discredit you. After I read some of the complaints and responses, I realized that there was no point trying to get help there.

  19. Dropbox is terrible! I got a virus and I couldn’t get an answer how to fix things – LOST ALL MY FILES! I WOULD NOT RECOMMEND IT

  20. My elderly Aunt has a recurring charge of 9.99 on her credit card. She has only ever had one email account, and DropBox has no record of that. Without the email address on the account, there is NO WAY to cancel, or even to contact their support team. The only resolution left was to block all charges from the vendor. After seeing how badly this company provides (or does not provide) customer service, it is VERY easy for me to not recommend that the state government agency I work for ever use their service. There are many other cloud based storage solutions that have actual customer support.

  21. Tech support at Dropbox is basically non-existent. I had no problems for years, but recently I added my Dropbox account to a new computer. The files were too large for the C drive, so I moved them to a different drive. By doing that, somehow I removed my own access to all my folders and all of my files disappeared from Dropbox. Luckily – I had them all backed up, but otherwise I would have been utterly out of luck because after over a week of constant email – they have done absolutely nothing to help, and their emails are condescending in tone and aggravating. I cannot recommend them. I would suggest looking elsewhere for file storage and file sharing.

  22. I have had a free DB account for years now and decided to use it for digital downloads for business but needed to find out which business plan would work for my needs. I ended with “Amanda” chat and she wanted my email and phone number first and I said I already have an account and gave the name. I asked why she needed the info before I find out if their plans will do what I need first. Then she says ok then gives me a link to business plans and ends the session. Wow that was rude. I then go to the link and they want to start up a chat but they say that guy is busy. I am thinking that DB is hard core sales and from many of the complaints here it sounds like they run a sloppy pushy ship. I will stay with Google Drive until I can find a better business alternative. I am glad I found out about all this before I gave them my credit card. That was a close one.

  23. The first surprise I’ve had with DB was that files shared with me by other people count toward my storage when these files already, logically, count toward their storage. So if someone decided (just like they did) to share large files in their paid account with me, my modest box will fill up on day one. How naive of me to think otherwise.

  24. I’ve just spent 11 days playing ping pong with Dropbox customer support and my issue is still not resolved. I own a business account. I expected their customer service to be OK. It’s total crap. I get copy and paste answers. I requested my ticket to be transferred to another rep and the rep refused. I can hardly believe it. If customer service is important to you, avoid Dropbox at all cost.

  25. DO NOT SIGN UP FOR DROP BOX. THEIR CUSTOMER SERVICE IS PATHETIC!! I signed up for a prepaid Plus account for a year, they double charged me. I contacted customer service and they downgraded my Plus account to basic without my consent! I’m filing a complaint as a fraud. No pride and not reliable with incompetent people.

  26. Hi,

    I do not recommend to a pay for dropbox service. It is too easy for syncing computers to erase data. I ended up with a whole file structure with no documents in the folders due to having some issues with a computer when syncing. I requested to close my account and a refund but dropbox would not give any refund and I was left with 6 more months of my annual fee just wasted on a site that did not do what they said they would. The customer service was also terrible. I was told my data was not retrievable. The worst thing was I paid for around 2 years to store data that was not there. It wasn’t until I did a search for some documents that I realised they were gone. Dropbox is not a company I would trust to store my data.

  27. Perhaps dropbox used to be good, but not after the recent update! It sucks, it’s no longer convenient & no longer user friendly, so unless dropbox changes back to normal – don’t waste your nerves & energy on this bs!

  28. Cant stand the weakness of onscreen prompts, but most annoyed that the free account has no way to judge the size of your folders and shared folders.

    Annoyed that folders shared with me count against my quota.

    I have probably 100 meg max files, but Dropbox thinks I am over my quota. I have no way to see what is making them think this.

    Price of upgrade is high, and shouldn’t be needed since I don’t really need more than a gig.

    Much about the navigation and options are counterintuitive

    – to see other file properties, click on the column heading for one of the presented attributes. In the rest of the world and in the rest of dropbox, this is “sort by” action. But one secret column uses it to change the display without any indication. Weird.

    – Want to see your total space usage? There is no menu for this. You have to know to click on the picture of yourself to find a background menu. In that menu, click on a tab “account” Then you can see it. Who designs menus like this?

    1. Hi Gromit, if you’re still using Dropbox, check out Qloud+. The dashboard can tell you exactly how much storage space you have left, as well as the Insights tab will help you find which files are taking up the most space, so you can maximize your storage. You can also connect your Google Drive and One Drive accounts to get more free storage space. http://www.qloudplus.com

  29. Dropbox is a failed technology. Difficult to use. Files do not show up unless someone sends you a link even if you have rights to the folder. HORRIBLE I have spent too much time trying to make this awful program work for me.

  30. I need clarification. What it means ” the storage has 1TB but I can’t upload more than 150GB”?? I am lost!! Can someone explain, please?? I thank you very much in advance.

  31. Dropbox took £750 from my bank account in October 2016 when I thought I had used their free service to transfer. Self recorded tape for an acting job. They sent me notification of this the next day which I did not open as I presumed it was a scam. It was only when I got my bank statement nearly a month later that I realised what had happened. I immediately contacted them and pointed out that this was an error and there was no way a one man business needed this service, whatever this service was because it this dat I don’t know or understand what I was supposed to have purchased.. I got a catagorical no refunds possible reply from Jay…no surname. I then offered to pay for the month I had had the service and would like a refund for the outstanding 11 months, again Jay said no refunds…. my union Equity think this was misold to me under the Online and distance selling for business legislation. I replied to Jay.. saying that I now wanted a complete refund or would persue this matter in a small claims court. My next reply came from Benjamin ..no surname…saying he had thoroughly reviewed my case and they had a no refund policy.
    It is now 5 months later…I am still furious and will start proceedings against them this week, there are no adresses on their site but I gather the English office is in 2 Riding house street, london W1W 7FA.
    Will let you know what happens, I hate this organisation….

  32. We closed a business, and found out that we had a Dropbox account on “autobilling” with a $99 yearly auto renew when we received our credit card statement. Although we had not logged in for nearly six months (since the business closed), it’s Dropbox’s policy to refuse any auto renewal charges however recent the renewal charge was. They could have charged us for one month, but chose to hit us for the full year. When I tried to “chat” with them on their online “chat” window, as soon as she found out it was a complaint she promptly ended the chat session. Their customer handling is horrific. Had this have been handled properly, I would likely have gone to them for future business needs. Not anymore. There are many choices for cloud storage these days. They think they can mistreat their customers, but it will catch up with them. AVOID! You have many other choices! Meanwhile, I can highly recommend “Hostmonster”. We had the same situation with them and they immediately refunded the entire amount. I will be using them again, and already know I’ll have the need for another website.

  33. Their customer service and tech support is downright awful.

    When removing an old user and adding a new one, something almost everyone has to do. we could not invite the new person. We followed the instructions to the letter.

    My main office person could not be included in our group. For two weeks this went on and the only response we could get is that they were working on it. They made us add new users and then they would take them off of our billing or give us any credit.

  34. “Your Dropbox is almost full” is the message you will get 10 times a day. Dropxbox is about causing micro stress in your busy day-to-day office life. Completely insensitive to your desire for serenity.

  35. I am going on month 4 of trying to resolve the billing issue. There is NO way to contact them except for the on-line chat which goes NO WHERE!
    According to the employee reviews…they love the food there. Guess they are too busy stuffing their fat little faces rather than answer an email(no replies) or phone call (always goes to voicemail).
    Signing up with Oracle, they have humans who answer the phone!

  36. BUYER BEWARE!! actually FREE TRIALER BEWARE!! So I agreed to the 30 day (so-called) Free trial for basic personal dropbox to back-up our home pc’s. I understood that after 30 days, the charges ($10-$12/mo) would begin. Not long after, all of my documents ( about 10 years worth) dissappeared completely from my pc! On day 27, I received an email titled “Dropbox Business Account Upgraded” Thanking me for my UPGRADE? And listed the following;
    Amount: $750
    Licenses: 5
    Account space: 3072 GB

    WHAT KIND OF BULLSHIT SCAM COMPANY WOULD DO THIS? To a new customer, using a free trial? Do Not Use Dropbox. They settled, out of court, a class action lawsuit in CA for this very same thing. They bought off the plaintiffs for 2 mil. and are continuing the same practices. Dropbox stipulated in their settlement and in their new user agreement for new customers that there could be “No more Class Action Lawsuits” against them. The biggest of the complaints was the way they do not clearly inform the “free trial” victim of what they have pre-planned in the fine print. Also failure to adequately warn the new customer of the ridiculously high fee they will charge “out of the blue” on day 27! I immediately began the process of trying to cancel everything and not pay the fee! But Dropbox support does not wish to help those who are in my position. These Guys Are Shady!!! They are using scam tactics and Dropbox should be penalized instead of the unsuspecting potential new customer!!

  37. I Hate Dropbox. I have tried to contact them twice and again today. They do no reply. If your email gets hacked like mine and microsoft suspends it, you have no way to access your dropbox account. It is useless when you cannot change your email address without logging into an old one. Shite and no help available. Have been trying for over 2 months to get someone to contact me.

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Dropbox Review

The grandaddy of cloud storage may be falling behind.

The service that made cloud storage pretty much, Dropbox still hasn't fallen victim to the usual trap for trailblazers, offering speed and ease of use. Its security leaves much to be desired, still, though, and it's a bit too cozy with Big Brother if you ask us. Read our Dropbox review for the detai
Starts from$ 825per month for 1000 GB
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