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Overall Rating 64%Decent
Ease of Use
File Syncing & Sharing
85%Very Good
85%Very Good
Security & Privacy Policy
Customer Service

Dropbox is one of the longest standing players among cloud storage services. It has received such wide recognition, that the name is now synonymous for many with cloud storage.

Since its inception in 2007, the company has been a resounding success, but the way it grew may also have had some negative consequences. It took almost three years for Dropbox to get to the point of having one million users, but within just one more year they reached 50 million.

There is a possibility that Dropbox wasn’t ready for such rapid growth and the best evidence for this is the very well-publicized 2011 security breach. There have been further internal security blunders and security problems discovered since then. We have an overview of Dropbox security issues if you’d like to read more.

The unimpressive corporate response to these breaches has led to many users seeking out secure Dropbox alternatives (check out our SpiderOak review, Sync.com review or Google Drive review in particular). Yet despite this, the user base of Dropbox is still growing, and there’s a sense that the company has to invest so much into expanding storage capacity that there just isn’t time or inclination for further innovation.

Numerous consumer complaints about the company’s business ethics and customer service responses resulted in the Better Business Bureau (BBB) awarding the company a rating of F, the worst possible score, until June 27, 2017.  The rating reverted to NR (not rated) because “the business is in the process of responding to previously closed complaints.”

You couldn’t ask for a clearer sign that this multi-award winning service has significantly fallen from grace.

The excellence of file syncing and elegant simplicity that earned Dropbox those awards in the first place are still as good as ever. So provided you go in with full situational awareness and keep a close eye on your credit card statement, Dropbox could still be a viable cloud storage solution for you.

Before you make up your mind though, it would be a good idea to look at our complete list of the best cloud storage and backup services. By seeing how Dropbox stacks up against the competition, you’ll have everything you need to make an informed decision. Below you will also find a quick video review we have done of this service.

Dropbox Video Review 

Dropbox Review 2016 | Find The Right Cloud

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Strengths & Weaknesses

Setting aside the three most complained about factors (business ethics, customer service and security), we have to admit Dropbox is a slick performer and is very easy to use.

While Dropbox was impressive in terms of performance and usability, there are plenty of issues Dropbox needs to fix. From the evidence seen so far, the company doesn’t appear to be interested in doing so, however.

Alternatives for Dropbox

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Sync.com Review
  • Zero-knowledge
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Google Drive Review
  • Google Docs integration
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  • No private encryption option
  • No block-level sync
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Google Drive


70% – Decent

Dropbox is quite basic in desktop mode. The download takes about six minutes, but you’ll need a Dropbox account before you can activate it. You’ll need to go to the Dropbox website to apply for an account.

When you do, you’ll be offered free trials of the paid storage features, but we wouldn’t recommend you take these deals until you’ve given the free account a decent test drive. You can always apply for the free trials at any time later.

When you sign in for the first time, you’ll see a brief tutorial window. This tutorial is misleading, as it suggests files are backed up. This is untrue because files are merely synced, not backed up.

No permanent copy of your files is made. If you delete a file from the Dropbox folder on any of your synced devices, it will be removed from your online Dropbox folder as well. You can fix this if you act quickly, but if you have a lot of files in your Dropbox, you may not notice until it’s too late.

One annoying thing Dropbox does is that it sets every dialog it creates to be “always on top” with no button to minimize (in the Windows version). Linux users still have the option to minimize or roll up the window if their DTE supports these activities.

Also in Windows, when you take a screenshot, Dropbox will ask if you want to save them to your Dropbox folder automatically. Because such files would be synced immediately, this could lead to privacy or security problems if you accidentally hit the PrtSc key.

Otherwise the interface is very minimal, which is going to be the biggest source of confusion for a new user expecting to see a normal windowed interface. Instead, the application will appear as an icon in the system tray.

Once you’ve figured out that Dropbox has no window, you’ll find it easy to use. You simply copy or save files into your Dropbox folder when you want those files synced, and Dropbox does all the work instantly behind the scenes. If you want to stop syncing a file, you simply delete it from your local Dropbox folder and it will be removed from the online folder right away.

In an apparent attempt to compete against Google, Dropbox created an office document editing suite called Dropbox Paper. This was a surprisingly clever move, but at present the product is not as mature as Google Docs. We’ve compared Google Docs vs Dropbox Paper in an earlier article.

Dropbox notices if you plug in a device such as a camera, and offers to import your photos and videos. Something you’re not told when you sign up is that if you use this feature, you can get up to 3GB of extra space on your account at no additional cost, though note the extra space must be used for photo and video storage.


60% – Fair

It’s nice that Dropbox offers some free storage, but paid accounts are a bit expensive compared to some other services.

PlanDropbox Basic Free PersonalDropbox Premium Personal / PlusDropbox Standard BusinessDropbox Advanced BusinessEnterprise Business
Price Plan
$ 13 25monthly
$ 99 00yearly
$ 17 50monthly
$ 150 00yearly
$ 25 00monthly
$ 240 00yearly
Storage 2 1024 2048 Unlimited Unlimited

2GB, with referrals adding up to 15GB.

1TB plus additional file sharing and collaboration tools.

Prices quoted are per user, with a minimum of three. 2TB for entire team, regardless of team size, plus additional file sharing and collaboration tools.

Prices quoted are per user, with a minimum of three. Unlimited space, plus advanced collaboration tools.

Same as "advanced business" but with unlimited 24/7 phone support; pricing is agreed per customer.

Fees for the enterprise level are set on a case-by-case basis, which could prove annoying for people that feel they need round-the-clock phone support.

Ease of Use

100% – Excellent

Other than not having an application window, Dropbox is wonderfully simple, requiring no advanced skills to operate it. Control over the application is achieved by right-clicking on the Dropbox icon in the system tray and selecting preferences:

It’s more limited than some other services such as SpiderOak and Livedrive, but still allows you to do the most important tasks.

These include proxy configuration, setting bandwidth limits, modifying where files are stored and how they’re synced, and setting default behaviors for the application. All these features are accessed through a simple interface that’s easy to understand.

File Syncing & Sharing

85% – Very Good

There’s not much more that needs to be said about file syncing with Dropbox other than it just works and does it very well. The only thing you’ll need to watch is that Dropbox seems to use the time-stamp of a file to decide which version of it is the correct one.

This could be an issue if you travel to a different time zone (especially if you cross the international date line) and your system is set to automatically adjust the date and time based on your present location.

File sharing is easy, even with a free account, but some of the people you share with may be annoyed that they have to sign up to Dropbox to see the content you’re sharing with them.

You can share individual files or entire folders. When you invite a user to share a file with you, you can nominate whether they should just be able to view the file, or whether they should also be able to edit it.


85% – Very Good

Speed results varied on different devices and operating systems, but were generally good in comparison to many other services. Here are the results for downloading and uploading our 1GB test folder with speed throttled to 1000 Mbps.

  First Attempt:
Second Attempt:Average:
Upload Time:
Download Time:0:271:210:54

The two things that really stood out here were that downloading time was much better than uploading time, and there were massive swings between the different tests. Speed was more stable on Windows and fluctuated more wildly on Linux.

The real connection speed rarely went over 360 KB/s, and sometimes went down to less than half that rate. It was more noticeable when uploading. What is missing from Dropbox is a report that shows the time taken for your uploads and downloads. If you want to know, you have to manually time them.

Hovering the mouse pointer over the Dropbox icon in the system tray shows an estimate of how much time remains on a sync action, but since it’s rounded to the nearest hour it’s not especially helpful.

Security & Privacy Policy

30% – Terrible

As a large and popular cloud storage service, Dropbox is seen as a target-rich environment by cybercriminals. Dropbox has suffered multiple security incidents over the years, and media reports state the company has not always handled the aftermath appropriately. The most recent incident occurred in August 2016, with millions of account passwords being leaked.

Another incident in January 2017 that isn’t necessarily a security breach, but does raise privacy concerns, was a situation where many users found old files in their Dropbox accounts which they had deleted months or even years previously. Dropbox says files are deleted permanently after the recovery time expires, but this does not seem to be the case based on what happened in January.

Best practice principles suggest you shouldn’t consider any cloud storage service to be perfectly secure, but Dropbox has such a poor track record on security that it would be advisable to be especially cautious about what you upload to the service.

Encryption of sensitive documents is always a sensible precaution, but with Dropbox you may want to reconsider storing anything sensitive, encrypted or not. Dropbox has an excellent privacy policy, if it is sincere. The only factor that appears to be a cause for concern is the stated use of pixel tags and their stated policy that they won’t honor “do not track” requests.

However, there could be some concerns over sincerity with this company. In 2011, the Federal Trade Commission received a complaint making serious allegations about the company’s honesty regarding the privacy of stored content. Dropbox responded by changing some wording in their policies, but there are still some things that could be considered misleading.

Customer Service

20% – Terrible

The biggest cause of concern for consumers should be the high number of complaints made against Dropbox, particularly with regard to poor customer service, allegations of deceptive business practices and allegations of fraud. It is worth taking into account these are only allegations, and consumers aren’t always virtuous when they’re angry. On the other hand, the number of complaints about Dropbox are high compared to most other services. 

To put this in perspective, when people complain about Google Drive, they usually complain about technical difficulties with using the service, often acknowledging their own contribution to the problems they encounter.

When people complain about Dropbox, it is generally about the poor service they receive and especially matters related to allegedly being over-charged or not being able to unsubscribe from services they have purchased. The U.S. Better Business Bureau (BBB) gives Dropbox Inc a rating of F, partly due to the statistic that of 268 consumer complaints raised with the BBB against Dropbox, the company allegedly didn’t even bother to respond to 171 of them.

Some users complaining about Dropbox in online forums and complaint websites say that tech support operators sometimes pretended that users had called a wrong number if they did not want to deal with the customer’s complaint.

Because these allegations are in the form of anecdotal reports, they can’t be verified without concrete evidence. However it is worth noting that people have taken the time to post these reports and many of the reports contain sufficient similarities to indicate they could be true. You can actually find examples in the comments on the page you’re now reading.

In any case, because the BBB said Dropbox didn’t respond to requests from the BBB about the allegedly poor customer service, we have to consider this to be a demonstration of that bad service in action. As of June 27, Dropbox finally has made a response to the BBB, yet some of the issues are over two years old. Also the number of complaints went up from 268 to 269.

Dropbox gets to cling on to 20 points because if you contact the sales team with a question indicating you might want to buy services from them, you will always get a speedy response.

The Verdict

On the software side of things, Dropbox does what it does quite well, and there’s a lot of things to like about it. Unfortunately the packages offered are not as attractive as they ought to be, and don’t represent good value in comparison to competitors.

The multiple security incidents, troubling consumer reports, and dismal BBB rating are further disincentives to use or recommend the service. Many will also find the fact they can’t easily share files with non-members to be unacceptable as well.

If money is no object and you want  a simple no-frills file sharing platform, Dropbox will meet that need. Otherwise, you will find better deals elsewhere, for both free and paid cloud storage solutions.

We hope you found this online cloud storage review for Dropbox informative. We’d love to hear about your experiences using Dropbox, so leave a comment below if there’s anything you’d like to add or that you think was missing or inaccurate in the article. Thank you for reading and please feel free to check out our other cloud storage reviews.


Dropbox Features
Free Storage2 GB
Free Trial
  • windows
  • mac
PriceStarts from $ 13.25 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
  • WindowsPhone
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size LimitUnlimited GB
Included Machines1
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption
Server Side Encryption256-bit
Keeps deleted files30
File Versioning30

Dropbox Review

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Starts from
$ 13.25 per month
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46 thoughts on “Dropbox”

  1. Dropbox was the first cloud service I had used..Till now Dropbox is waking up when my PC wakes up..I have tried other cloud services too,but nothing is simple as Dropbox…I have 5.5 GB space on my free account..and everyone in family uses Dropbox…That’s the power of simplicity…

  2. Dropbox is amazing guys! It’s probably the best for business or a proffesional photographer.

    Dropbox offers amazing features, and especially the BIG 2014 changes and updates made it to be the one of the most cheapest cloud storage ever! 1TB for 9,99$/month. And new feature Dropbox launched, is password lock for files you share!

    However, in security, Dropbox is good, but nothing more.
    Dropbox is NOT going to take a war, if a company would be requesting your account’s files for legal procedures to take against what you did, so dropbox would simply say “oh hey, yeah yeah sure take this users 850GB copy files”. Why? you’re saying why i say this way? it’s because it’s their REAL face!
    They are a cloud company that don’t want to get in a trouble if a illegal activity is monitored on how you’re using the cloud. Example, if you got illegal files that is copyright protected, and you upload to your cloud and share, they will easily see your file, with the MD5 Hash control (i think they are using MD5 hash, or another thing similar to MD5).
    Dropbox uses Amazon S3 servers, which are NOT NSA Proof!
    Dropbox uses SSL Only during File transfer. In the Cloud, it’s easily read-able.
    IF someone has Access to Amazon S3 servers, they could easily read and see your files (well, it’s pretty hard since Amazon has tons of TB in that cloud, so will there be low risk of your files getting revealed). For Bussiness, Dropbox definitely is a NO!
    Low security, non-encryption on server-side.

    Unless you mark your files as “share”, dropbox wont use their system scanner, to scan illegal files. Yup, dropbox has a system that maintains the scan feature, if any suspicious is found, it will get redirected to the Dropbox staffs for manual scanning procedure to decide whether it is legal or illegal.

    Simplicity of Dropbox is Very good! very simple! they made it as simple as possible which is very easy to learn and manage files.

    Speed of Dropbox is really good too! Well, it can’t beat Google Drive’s speed (which MAXED my speed, i got shocked, because no any cloud provider maxed out my 100mbs upload/download speed). Dropbox has good speed, i am serious, it’s really good for personal use. Dropbox lowered their price, which made them marked in the “Affordable clouds” section (well so in my list anyway).

    Their Mobile app is super-easy and super-simple. However, it lacks some features that other cloud privders mostly gives, anyway, Dropbox is very proffesional cloud company.
    Their Windows software is really bad guys, because it is copying your cloud to your local harddrive without even warning you about that, which in result causes bandwidth overcharge issue (if you have a Internet which has a limited bandwdith usage). I think that function is customizable to your preference.

    Overall guys, Dropbox is very good (if we exclude the security) for the price.

  3. I have had Dropbox for over a year now after a colleague initiated its use. I love it! My storage is at 17GB thanks to friends joining me. I can access my current projects (letters I’m writing, homework, etc) no matter where I am, from any computer.

  4. I’ve been using Dropbox for several years. My Dropbox folder is my default folder for Microsoft Word. So all of my Word files automatically go to Dropbox. One of the features I especially like is that Dropbox retains multiple versions of my files. So, for example, if a template file is corrupted through user error, I can easily restore the original version. Likewise when a crucial file gets deleted, I can easily restore it. Another feature I value is the ability to share a file so that I can provide a link to the file to anyone I want to share it with. That person doesn’t even need to have a Dropbox account. For example, suppose you need to provide an updated file periodically to a group of people. Instead of emailing the file to them, you can just provide the link. Then each time you update the file the link will automatically point to the updated version of the file.

  5. I have been trying too get a hold of anyone at Dropbox. .. but am not receiving any replies! I was told to contact mgm.blann@gmail.com regarding something pertaining to my drop box..

    Please reply

  6. If you cancel the $99 subscription, make sure to go to your bank account to cancel too. They will just keep charging and there is no number to call and emails to support are ignored (as you can see from complaints on their user forum on the topic of ‘billing’

  7. I’ve used Dropbox, iCloud, OneDrive, and Google Drive, but Dropbox is by far the fasted and most reliable in terms of speed and synchronisation. I’ve had a lot of trouble with the other apps where they take forever to synchronise.

  8. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to do through too many steps to figure out the various pricing plans. It is also very difficult to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

  9. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to go through too many steps to figure out the various pricing plans. It is also too many steps to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

    1. “One has to go through too many steps to figure out the various pricing plans.”

      $9.99 for 1TB of storage. Wow, very confusing.

      “It is also too many steps to get to a point where you can choose to cancel your trial service.”

      Settings – Cancel Subscription. Wow, so complex.

      Perhaps using computers and the internet are not your strong suit Cindy.

      1. Wow, is Rolo ever an asshole! I hope he’s just a random internet jerk and not an actual employee of Dropbox.

        I have never done business with a company that makes it so difficult to get simple support. I signed up for their $750 business service specifically to keep separate my business photos and files from my existing personal travel photos. I was very careful to set up a separate email account — everything I could think of to keep them separate because I wanted to share files with a major client.

        As soon as everything was set up on my new business account, I open it up and see……all my personal photos from my other account. WTF??? Exactly what I was so careful to avoid was right there in front of me.

        So….after a very long time of trying to find the secret decoder ring that spelled out a tech support number, I finally reached DropBox, tried to get it all straightened out and after hours, ended up just frustrated enough to tell them to forget it, just cancel the whole damned order and refund my $750. They actually did that immediately. That was last June (2015).

        Guess what I found when I signed on to my bank card account today (May 31, 2016)? A new $750 pending charge from Dropbox. Seriously, you’re going to hit me for an auto-renew charge when I’m not even a customer and haven’t been for a year?

        So, before Rollo the jerk decides computers and the internet are not my strong suit, you should know that I make my living pretty much exclusively handling things online. I can call Pruvan, I can call Quick Books, I can call Basecamp and get help immediately from any of them. There is no other company I’ve dealt with in business that makes communication such as nightmare as does Dropbox.

        **More fun trying to find help from Dropbox: the kicker of this whole sorry experience: all my personal photos that were migrated into the now-deleted business account: gone. Can’t find them anywhere. Thanks a lot, Dropbox.

        1. Speaking of “: gone…”:

          If you even imagine Drop Box as a last resort back-up of a real back-up, forget it.

          Drop Box pretty much destroyed what had been a useful; library of some 450 albums. It ripped apart every single compilation album (SXSW 2016, for example), spewed a few across the library as individual albums and then crammed 450+ tracks into an “Unknown Artist” extravaganza album from which it is impossible to extricate them. This, in spite of the fact that in every case the individual track information including artist and album name appear in Drop Box’s own information.

          But that’s not half bad compared to the 60 or so albums that still appear in the library (album art shows up) but have one track instead of, say, 12. The other 11 tracks are just: gone.

          Several of my text documents received the same treatment.

          Add to that the hours and hours and hours of restoration time, and floppy disks begin to look pretty advanced.

          1. This is true. Dropbox is _not_ a backup system. For backups there are other tools and it needs a different backup strategy or/and some tools which providing this (CrashPlan, TrueImage,…).

            It can be a nightmare if a file was locally deleted or corrupted and it’s synced with all devices. If you don’t know the file and the latest working version, you have a big problem.
            Dropbox (and most other cloud services) are no backup tools and also no replacements for a real version control system.

            So never use Dropbox and similar cloud services to backup your music library, documents, eBooks, photos etc. It’s good for sharing and collaboration with other people but not for backups.

        2. Hi! Thank you for your post! We are dealing with dropbox nightmare, too. You mentioned you were able to find a phone number. Do you by chance still have it?

        3. Hi Alison, I recently had this happen to me too. I am curious if you were able to resolve the issue with the charge? I cannot afford the $750 bill that they stuck me with. Any insight will help greatly!


      2. I agree. It said 30 days free trial so I’ve become 1 year subscription because it save more money than monthly charge. I was stupid they charge $99 right away and never refund back even I cancel subscription within hours. The Reason of cancel is that the storage has 1TB but I can’t upload more than 150GB so I sent tech support but didn’t get any answer soon so I tried to search. My hard drive unused space is only 150GB and I can’t upload more than that.
        It is completely not useful. Bad service and tech support (still didn’t get any answer from couple of days ago). extremely bad company

  10. 7/10/16
    Complaint to Dropbox-Unsavory behavior!
    I originally liked Dropbox being able to email my collection of pictures to my friends and family with a simple link click. But recently you started to make people create passwords to what end I didn’t know and now it becomes clear, people are telling me they are receiving email that their boxes are full and need to pay to upgrade. I am the one who is paying to control the content they are receiving so this has become a despicable scam to shake people down for money, I am shock and embarrassed by the lack of integrity by your company. You should gently ask if they would like to buy an account. Right now this is causing me harm as people do not want to open any Dropbox email from me. I am going to look for another company that’s honest.

  11. I followed the steps to cancel my subscription and then was charged another monthly fee weeks later. I wrote customer service and they said they could not refund the monthly charge. When I reviewed the canceling process again, I learn that you had to cancel twice and the second time the canceling button was transparent. It appeared as already pressed or activated. “Keeping the subscription” was a blue button. The way dropbox set up downgrading to Basic feels like they trick you into keeping the Pro version. More tech savvy people may catch on to this easily. Less tech savvy people such as myself can be confused or make errors with the canceling process, for it is not simple or user friendly. It feels unethical as to how they set it up. And support/customer service was unwilling to allow for human error as a result of how they engineered the canceling or downgrade process. Support particularly with Ned felt sterile and robotic. Ned did not feel like a live human being. Then he recorded the issue as resolved when it was not resolved. The solution was forced or mandated by Dropbox’s representative named Ned. He did not listen. He did not understand. He just kept saying the same repetitive answers. Dropbox would not allow or Ned would not allow communication with another support person or reopen the issue. It felt like a dictatorship. I highly encourage boycotting Dropbox and using Google Drive instead. It is very important we, the people, discourage businesses being runned and operated this way from surviving. I and 2 collegueges used Dropbox because of a project I initiated. I will not use Dropbox again due to it’s unethical business practices or recommend it to other colleagues. Dropbox’s business practices and Ned’s support are deplorable! ~ Faith E. of MA, USA

  12. Went through a painful search to reach a customer service line.

    Got one finally, a hold of some Red Dot Indian guy who laughed at my problem then hung up on me.

    He wanted to charge a service fee for helping me with my account. I told him no.

    1. I see that G.L. posted in August and might not read this, but it may be helpful to other readers:
      1 888 414 8124 IS NOT A DROPBOX SUPPORT NUMBER! It’s a scam. You will have the same experience as G.L. had—a nasty guy that sounds like he’s from India who’s tries to get your card number.
      There is no phone number to reach Dropbox tech support unless you are a so-called Business Plan customer. Even if you paid for Pro, you will still have to wait two or three days to get a response, if you get one.

  13. Severe safety issues. Dropbox has security holes big as an elephant, and no loss-restore. Your DB account can easily be taken over and deleted by an unauthorized third party, even by accident. There is no safeguarding back-up solution, no way to restore your account. All your pics and documents are forever gone. And the DB tech team will just say “no can do” before they stop responding at all. I’d recommend you stay away

  14. Dbox is good until…..I have used them for many years. I liked them until they just stopped supporting XP based computers. This means the DROPBOX system STOPPED working…I would be ok if they just stopped supporting the service with XP. When windows stopped supporting XP, my computer still worked. This was not so with Dropbox. It just stopped working, no warning, no email warning, no phone call…it just stopped. What kind of company would do this move? They have lost my business, I am going to google drive, you should too before it is too late and you can not get access to your files on their server.

  15. I was only using the trial period for 15 days and guess what they charged me 750 usd dollars from my credit card. Such a scamer.

  16. I don’t think that CrashPlan fits this category. It’s a cloud and local backup tool and works different than Dropbox so it makes not so much sense to compare this both.

    Anyway, Dropbox is still the big player because of it’s easy usage and the features if it comes to sharing of files. Dropbox allows to share a complete folder and it’s intelligent enough to automatically make a zip archive if the user with the shared link likes to download a folder. The pro version adds some more interesting features like passwords for links.

    Dropbox uses a special strategy and uploads only partially changed chunks if the file is already in the cloud. This makes the upload often very quick. If the file is already somewhere in the cloud it will also not uploaded twice, Dropbox compares this with already uploaded files.
    With my testings with Google Drive and One Drive, Dropbox had the quickest uploads.

    Because it’s the leading cloud platform nearly all apps supporting Dropbox. This can be interesting for some special apps on mobile devices like cloud music players or photo galleries.

    The downside.. yes, with 10€ it’s not the cheapest platform and the competitors don’t sleep. They offering often more features in different departments, for example the online working on documents with Google Drive.
    So IMO Dropbox is still the king if sharing of files, integration with other apps and syncing over different devices is needed. Not to mention that the syncing client works like a charm and IMO better then Google Drive, OneDrive etc.
    For better encryption, more features there are better cloud providers.

    So overall rating is IMO fair 😉

  17. I loved Dropbox until I tried their trial version for my workplace. They automatically charged my card $750.00 on the second of the 32nd day, and would not refund my money. POOR CUSTOMER SERVICE, terrible on a human level, and NOT WORTH THE TROUBLE.

  18. Dropbox is terrible. I had a problem with my account.

    1st- I cancelled my account, then they charged me anyway.

    Then I tried to contact them via email but their contact form did not work.

    So I tried chat.

    I was told there was no option to refund my money despite the fact I cancelled. (they had no record of it- of course I know they have at least one other form that does not submit properly)

    So I called, was told the same thing and when I asked to speak with a supervisor I was told there was not one available.

    How anyone likes Dropbox more than other services I will never know

    1. Hi Jennifer,
      The reason people like Dropbox is that it generally works well and is convenient. HOWEVER, should you have any problems with Dropbox, including tech support and billing, chances are that you will end up hating it and the people who work there.
      You can do some looking around to see how many people have nightmarish stories about Dropbox.
      Also, don’t try to get any help at their users’ forum. If you post something at all critical of Dropbox, some bizarre creatures called “super users” will respond by attacking and attempting to discredit you. After I read some of the complaints and responses, I realized that there was no point trying to get help there.

  19. Dropbox is terrible! I got a virus and I couldn’t get an answer how to fix things – LOST ALL MY FILES! I WOULD NOT RECOMMEND IT

  20. My elderly Aunt has a recurring charge of 9.99 on her credit card. She has only ever had one email account, and DropBox has no record of that. Without the email address on the account, there is NO WAY to cancel, or even to contact their support team. The only resolution left was to block all charges from the vendor. After seeing how badly this company provides (or does not provide) customer service, it is VERY easy for me to not recommend that the state government agency I work for ever use their service. There are many other cloud based storage solutions that have actual customer support.

  21. Tech support at Dropbox is basically non-existent. I had no problems for years, but recently I added my Dropbox account to a new computer. The files were too large for the C drive, so I moved them to a different drive. By doing that, somehow I removed my own access to all my folders and all of my files disappeared from Dropbox. Luckily – I had them all backed up, but otherwise I would have been utterly out of luck because after over a week of constant email – they have done absolutely nothing to help, and their emails are condescending in tone and aggravating. I cannot recommend them. I would suggest looking elsewhere for file storage and file sharing.

  22. I have had a free DB account for years now and decided to use it for digital downloads for business but needed to find out which business plan would work for my needs. I ended with “Amanda” chat and she wanted my email and phone number first and I said I already have an account and gave the name. I asked why she needed the info before I find out if their plans will do what I need first. Then she says ok then gives me a link to business plans and ends the session. Wow that was rude. I then go to the link and they want to start up a chat but they say that guy is busy. I am thinking that DB is hard core sales and from many of the complaints here it sounds like they run a sloppy pushy ship. I will stay with Google Drive until I can find a better business alternative. I am glad I found out about all this before I gave them my credit card. That was a close one.

  23. The first surprise I’ve had with DB was that files shared with me by other people count toward my storage when these files already, logically, count toward their storage. So if someone decided (just like they did) to share large files in their paid account with me, my modest box will fill up on day one. How naive of me to think otherwise.

  24. I’ve just spent 11 days playing ping pong with Dropbox customer support and my issue is still not resolved. I own a business account. I expected their customer service to be OK. It’s total crap. I get copy and paste answers. I requested my ticket to be transferred to another rep and the rep refused. I can hardly believe it. If customer service is important to you, avoid Dropbox at all cost.

  25. DO NOT SIGN UP FOR DROP BOX. THEIR CUSTOMER SERVICE IS PATHETIC!! I signed up for a prepaid Plus account for a year, they double charged me. I contacted customer service and they downgraded my Plus account to basic without my consent! I’m filing a complaint as a fraud. No pride and not reliable with incompetent people.

  26. Hi,

    I do not recommend to a pay for dropbox service. It is too easy for syncing computers to erase data. I ended up with a whole file structure with no documents in the folders due to having some issues with a computer when syncing. I requested to close my account and a refund but dropbox would not give any refund and I was left with 6 more months of my annual fee just wasted on a site that did not do what they said they would. The customer service was also terrible. I was told my data was not retrievable. The worst thing was I paid for around 2 years to store data that was not there. It wasn’t until I did a search for some documents that I realised they were gone. Dropbox is not a company I would trust to store my data.

  27. Perhaps dropbox used to be good, but not after the recent update! It sucks, it’s no longer convenient & no longer user friendly, so unless dropbox changes back to normal – don’t waste your nerves & energy on this bs!

  28. Cant stand the weakness of onscreen prompts, but most annoyed that the free account has no way to judge the size of your folders and shared folders.

    Annoyed that folders shared with me count against my quota.

    I have probably 100 meg max files, but Dropbox thinks I am over my quota. I have no way to see what is making them think this.

    Price of upgrade is high, and shouldn’t be needed since I don’t really need more than a gig.

    Much about the navigation and options are counterintuitive

    – to see other file properties, click on the column heading for one of the presented attributes. In the rest of the world and in the rest of dropbox, this is “sort by” action. But one secret column uses it to change the display without any indication. Weird.

    – Want to see your total space usage? There is no menu for this. You have to know to click on the picture of yourself to find a background menu. In that menu, click on a tab “account” Then you can see it. Who designs menus like this?

    1. Hi Gromit, if you’re still using Dropbox, check out Qloud+. The dashboard can tell you exactly how much storage space you have left, as well as the Insights tab will help you find which files are taking up the most space, so you can maximize your storage. You can also connect your Google Drive and One Drive accounts to get more free storage space. http://www.qloudplus.com

  29. Dropbox is a failed technology. Difficult to use. Files do not show up unless someone sends you a link even if you have rights to the folder. HORRIBLE I have spent too much time trying to make this awful program work for me.

  30. I need clarification. What it means ” the storage has 1TB but I can’t upload more than 150GB”?? I am lost!! Can someone explain, please?? I thank you very much in advance.

  31. Dropbox took £750 from my bank account in October 2016 when I thought I had used their free service to transfer. Self recorded tape for an acting job. They sent me notification of this the next day which I did not open as I presumed it was a scam. It was only when I got my bank statement nearly a month later that I realised what had happened. I immediately contacted them and pointed out that this was an error and there was no way a one man business needed this service, whatever this service was because it this dat I don’t know or understand what I was supposed to have purchased.. I got a catagorical no refunds possible reply from Jay…no surname. I then offered to pay for the month I had had the service and would like a refund for the outstanding 11 months, again Jay said no refunds…. my union Equity think this was misold to me under the Online and distance selling for business legislation. I replied to Jay.. saying that I now wanted a complete refund or would persue this matter in a small claims court. My next reply came from Benjamin ..no surname…saying he had thoroughly reviewed my case and they had a no refund policy.
    It is now 5 months later…I am still furious and will start proceedings against them this week, there are no adresses on their site but I gather the English office is in 2 Riding house street, london W1W 7FA.
    Will let you know what happens, I hate this organisation….

  32. We closed a business, and found out that we had a Dropbox account on “autobilling” with a $99 yearly auto renew when we received our credit card statement. Although we had not logged in for nearly six months (since the business closed), it’s Dropbox’s policy to refuse any auto renewal charges however recent the renewal charge was. They could have charged us for one month, but chose to hit us for the full year. When I tried to “chat” with them on their online “chat” window, as soon as she found out it was a complaint she promptly ended the chat session. Their customer handling is horrific. Had this have been handled properly, I would likely have gone to them for future business needs. Not anymore. There are many choices for cloud storage these days. They think they can mistreat their customers, but it will catch up with them. AVOID! You have many other choices! Meanwhile, I can highly recommend “Hostmonster”. We had the same situation with them and they immediately refunded the entire amount. I will be using them again, and already know I’ll have the need for another website.

  33. Their customer service and tech support is downright awful.

    When removing an old user and adding a new one, something almost everyone has to do. we could not invite the new person. We followed the instructions to the letter.

    My main office person could not be included in our group. For two weeks this went on and the only response we could get is that they were working on it. They made us add new users and then they would take them off of our billing or give us any credit.

  34. “Your Dropbox is almost full” is the message you will get 10 times a day. Dropxbox is about causing micro stress in your busy day-to-day office life. Completely insensitive to your desire for serenity.

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Dropbox Review

The grandaddy of cloud storage may be falling behind

Cloudwards.net takes a look at the most famous cloud storage provider out there; it may be the most popular, but is it the best?
Starts from
$ 13.25 per month
Visit Dropbox
Starts from
$ 13.25 per month
Visit Dropbox
  • Free 2GB storage (expandable)
  • Good file syncing
  • Great 3rd-party integrations
  • Easy to use
  • Good device support
  • Works on all major operating systems
  • Paid storage is relatively expensive
  • Can’t share files with non-members
  • Many consumer complaints
  • Terrible rating with BBB
  • Customer service needs improvement
  • Concerns about security
  • Minor privacy policy concerns (tracking)
  • Based in the U.S.
  • “Hostile to privacy“