There’s no question that Google Drive is one of the most versatile cloud storage services available today. Using it, however, is a little different than what you may be used to, so in this guide we’ll show you exactly how Google Drive works, especially its suite of apps, like Google Docs and Sheets.

Along the way, we’ll mention where Google Drive exceeds so you know what tasks it works best for, while also pointing out where you’d be better off going with a more secure cloud storage service like any of the options mentioned in our best cloud storage roundup. 

What is Google Drive and Cloud Storage

Google Drive is a cloud storage service, and like any cloud storage service its main purpose is to expand your ability to store files beyond the limits of your hard drive. Cloud storage is sometimes confused with online backup, which achieves a very different purpose using similar infrastructure. However, you can read our guide on how to use Google Drive to backup your data.

You can read more about the difference between cloud storage and online backup in our article on that subject. However, simply put, online backup is designed to replicate your hard drive rather than expand it, with the goal of disaster recovery. As we’ll mention later, Google Drive has recently started to expand into the online backup market by letting you tag any folder for backup.  

Google will give you 15GB of free cloud storage just for signing up. However, it’s important to realize that all of that free space is shared between Google Drive, Google Photos and Gmail.

Even still, for many users that 15GB will go pretty far without having to spend a dime. And it’s not like Google has a monopoly on free if it doesn’t. Check out our overview of the best free cloud storage services for some other ideas.  

Google Drive hasn’t achieved its staggering popularity solely on the back of Android phones sales and Gmail. There are some things it does as well or better than any other cloud storage service. Most of that has to do with productivity, thanks to both Google’s homegrown office suite, Google Docs, and a range of third-party applications.

However, there are also somethings Google Drive doesn’t do so well. The biggest failings have to do with privacy.

For example, Google grants itself, through its terms and conditions, the right to scan the files you store in the cloud for marketing purposes. On top of that, Google Drive doesn’t give you any way to really secure file shares, like password protection.    

You can read more about those issues in the security and privacy section of our full Google Drive review. If privacy is an absolute must for you, you may want to consider encrypting your files before sending them to the cloud with a service like Boxcryptor if you do end up using Google Drive.

Better yet, consider one of the best zero-knowledge cloud storage providers. While ultra-secure options like (read our review) don’t have Google Drive’s productivity apps, there’s no reason you can’t use both to limit the risk by using Google for active projects and a more privacy-oriented solution for long-term storage. Check out our guide to using Google Drive and together for an example.

What Can You Store in Google Drive?

Google Drive can store any kind of file: photos, videos, .pdfs,  Microsoft Office files — anything. You can also save email attachments sent to you through Gmail directly to Google Drive, which saves you from having to make the move manually.

There are some general file attribute limits that Google Drive enforces, however, they’re pretty generous and shouldn’t impact most use. Documents, for example, can be up to 1.02 million characters in length, and if you convert a document to Google Docs format, it needs to be 50MB or smaller in size.

Spreadsheets created in or converted to Google Sheets, which is Google’s spreadsheet application, need to be two million cells or smaller. Presentations created in or converted to Google Slides, a presentation builder, need to be 100MB or smaller.

All other file types need to be 5TB or less, provided you’ve purchased that much storage.

One of the nice things about Google Drive is that it lets you preview files from within the browser without having to download them, first. Many zero-knowledge services don’t let you do this, owing to the fact that the service can’t decrypt your files.

Previews are available for Microsoft Office, Adobe and general file types, like .txt files, image files, audio files and even video files. Its versatility makes Google Drive great for not only getting work done, but enjoying your media library, too.  

Signing Up for Google Drive – How Does it Work?

You can sign up for Google Drive by creating a Google account at and clicking create an account. A wizard will walk you through the process.

Creating a Google account not only gives you access to Drive, but Gmail, Google Play and several other Google services, too.

Once you have a Google account created, you can access your 15GB of free storage space in one of three ways: through your browser, through your desktop file system and through your mobile device (find out how to change your default Google account, too).

Using Google Drive from Your Browser

Google Drive can be accessed through the major browsers by going to and logging in using your Google account credentials. That includes Chrome, of course, in addition to Firefox, Microsoft Edge (Windows only) and Safari (Mac only).

The user interface is fairly intuitive, with navigation tabs along the left margin for:

  • My Drive: access your stored files
  • My Computer: see what computers are synced
  • Shared with Me: access files shared with you
  • Recent: access recently used files
  • Google Photos: access your photo library
  • Starred: view files tagged for importance
  • Trash: access your recycle bin
  • Backups: access your backups
  • Upgrade Storage: buy more cloud storage

The “my drive” tab is the central hub of Google Drive. It contains the main repository for files you upload to the Google cloud. It works like a folder, capable of containing both files and subfolders. In fact, My Drive mirrors the Google Drive sync folder that gets installed on your computer when you install the Google Drive client (we’ll touch on that in the next section).

These subfolders and files appear in the central pane of the browser interface if you’ve clicked on the “my drive” tab. Double-clicking on any subfolder in that central pane lets you drill down into it to access files and additional subfolders contained within.

If you know the specific name of a folder or file you’re looking for, you can also use the search bar to near the top to find it more quickly.

Navigating through My Drive works more or less like any graphical file system, so if you’ve used Windows or MacOS before, it should all seem pretty familiar. You can drag-and-drop folders and files, and right-click on any object to access a menu for that object.

Menu items of note include an option to preview the file and another to open the file in a program capable of working with it.

There are many different kinds of programs that can be integrated easily with Google Drive, which happens to be one of Google Drive’s main selling points over rival cloud storage services. We’ll talk more about Google’s native office suite, Google Docs, and third-party programs you can integrate with Google Drive later in this article.

Two other critical actions you can take on objects located in My Drive include the ability “share” any folder or file, as well as the ability to create a shareable link. Check out our guide on how to share files on Google Drive for a closer look at those options.

Other options include the ability to move folders and files and remove them. Any folder or file you remove gets sent to the trash folder. You can access your trash view using the navigation option on the left side, where you can permanently delete content.

Again, this is all pretty much standard fair for today’s graphical user interfaces. Google did well here by not trying to reinvent the wheel.

At the top of the central view, there’s also a drop-down menu that lets you create new folders, upload folders and files and create new files using a program integrated with your Google Drive cloud storage.

We have a separate article on how to upload to Google Drive, so we won’t go into depth here, other than to point out that folders and files can be added through the your desktop file system and mobile app in addition to adding them through the Google Drive browser interface.

Google Drive streamlines the user experience with a range of keyboard shortcuts that you can lookup by clicking on the settings cog icon on the top-right side of the interface.

There are many more features and settings you can access and control via the Google Drive browser interface, some of which we’ll touch on a bit later and a few that we’ll skip over. The basic concept behind the browser interface is that it provides a simple, friendly means of accessing your cloud storage from any compatible browser without having to install any software.

However, to get the most out of Google Drive, you’ll want to take full advantage of its sync capabilities, which will require installing Google Drive clients on any computers and mobile devices that you want to connect.

We’ll take a look at the computer client for Windows, next.

Using Google Drive on Your Desktop

You can install the Google Drive client on your desktop by clicking on the cog icon on the top-right side of the Google Drive browser and selecting “download backup and sync for Windows.”

“Backup and sync” is the recently rebranded name for the client, following a new emphasis on Google’s decision to provide some online backup capabilities in addition to its broader cloud storage capabilities.

Once you’ve installed the client, Google Drive lets you backup any folder in your file system by right-clicking on the folder and selecting “sync this folder.”

The nomenclature is a bit misleading, as it should probably read “backup this folder,” as it it isn’t actually syncing it to any other devices.

The decision to include backup capabilities is an interesting move on Google’s part, but at this point in time we wouldn’t recommend using Google Drive to replace your more traditional backup service, as Google Drive is missing some key backup features like block-level transfers and the ability to schedule backups. Check out our best online backup guide for better solutions.  

More important is the Google Drive folder that gets added to your file system once you install the client.

This folder is a sync folder, a mechanism popularized by Dropbox (read our Dropbox review) in 2007 and now used by most major cloud storage services.

Any files you drag into your Google Drive folder remain stored on your hard drive by default, but also get replicated in the cloud. From the cloud, these files also get sent to other devices that you’ve connect to your Google Drive cloud storage.

This simple approach to file replication lets you edit a document on one computer and see those edits reflected in near real-time on corresponding files in the cloud and your other synced devices.  

While convenient, storing files on both your hard drive and in the cloud doesn’t serve the primary purpose of cloud storage, which is to extend your storage capabilities beyond that of your hard drive. If you’d like to use Google Drive to create a space to offload all of those pictures, videos and documents taking up space on your computer, you’ll need to turn off sync.

The ability to turn off sync and only store files in the cloud is commonly known as selective sync in the cloud storage industry. Google Drive lets you configure selective sync directly from your computer, from the “backup & sync” taskbar icon.

This icon looks like a little cloud with an up arrow centered inside of it. Right-clicking on this icon gives you access to some Google Drive settings, among which is the ability to control selective sync.

Settings can be accessed by clicking on the three-dot menu and selecting “preferences.”  

Within the preferences view, there are three tabs along the left side. The middle tab, called “Google Drive,” lets you turn sync off for individual folders in your sync folder (My Drive).

By default, these folders are turned on. So, you’ll want to make sure you’ve made manual adjustments to use Google Drive to extend your computer’s file storage space into the cloud.

The other two tabs in the preferences view are “my laptop” and “settings.” Let’s take a quick look at what they do while we’re on the subject.

“My laptop,” which might be named something else if you’ve made changes to what Google Drive calls your computer, has some basic but necessary controls.

Most importantly, it lets you check and toggle what folders you’re continuously backing up on your computer. You can add new files to your backup plan by clicking on “choose folder,” too.

Other critical settings found in “my laptop” include the ability to set photo upload quality (you can decrease quality to save space), an option to automatically upload photos to Google Photos and an option to plug in USB devices or SD cards to backup external devices like a camera or phone.

The last view listed in the preferences menu is “settings.”

This view lets you upgrade or disconnect your storage, and has a few toggles for other settings. There’s also an option called “network settings” that lets you throttle your sync speeds.

That covers the main points of using Google Drive on your desktop. Overall, once you know what it can do, the process is relatively simple.

Next up, we’ll take a look at using Google Drive on your mobile device.

Using Google Drive on Your Mobile Device

Google makes smartphone apps for both Android and iOS. During this segment, we’ll be primarily looking at the Android experience as that seems the most commonly used.

While smartphone hard drives have grown in recent years, with storage capacities of 16, 32 and 64GB now commonplace, the amount of data we capture on our smartphones has more than kept pace.

Android users get access to the Drive app by default, but if you’ve deleted it, it can be reinstalled by visiting the Google Play Store.

You can access your Drive storage by opening the app. The interface is fairly intuitive, with a search bar near the top to find files quickly, a “quick access” view for opening recently uploaded or edited files and folder navigation for browsing your cloud contents.

There’s also a “plus” button you can tap to upload new files from your device, scan images and create new files using Google Docs, Google Sheets and Google Slides.

Each folder and file has additional menu options, too.

These options include sharing functionality, which lets you add people to folders or generate a link for sharing. You can also move and rename files, star them for importance and add them to your phone’s home screen for easy access.

While it shares storage with Google Drive, Android users also have access to a separate app for Google Photos.

The Photos app has a search feature for finding photos fast, or you can browse photos by date and albums. The app automatically sends photos to the cloud, so you don’t have to worry about losing them should you break or misplace your phone.

To prevent photos from taking up space on your phone, Google Photos can also automatically delete images on your phone that have already been safely uploaded.

There’s even a share feature so you can quickly send photos to friends, family and colleagues.

Overall, the Google Drive app is one of the best cloud storage mobile apps available for its ease of use and power. Even if you end up going with another cloud storage provider for day-to-day activity, its at the very least a great way to manage photos and files created on your phone. 

Google Drive Integrated Apps

While Google Drive does many things well, there are many things other cloud storage options do as well or better. That’s not the case when it comes to productivity, however, and that’s thanks to the fact that Google has range of application integrations designed to work seamlessly with your Drive storage space.

Google Docs

Google Docs is Google’s answer to Microsoft Office. While its interface may take some getting used to, its worth using for a few different reasons — not the least of which is that it’s free.

Google Docs refers to the entire Google Office suite, which somewhat confusingly includes a individual piece of software called Google Docs. Included in the suite are:

  • Google Docs: for word processing
  • Google Sheets: for spreadsheets
  • Google Slides: for presentations
  • Google Forms: for surveys and other forms

What Google Docs does extremely well is enabling collaboration, and that’s because it integrates so well with Google Drive. Every document you create is stored in the cloud, letting you take advantage of Google Drive’s sharing features.

Additionally, Google Docs lets you work in near real-time with collaborators from within the document itself. You can leave comments in the margins, assign action items to others and make and suggest edits.

If you’re used to just about any other office suite, the basic layout of Google Docs should be pretty easy to fathom.

Google Drive Third-Party Apps

In addition to its native software, Google has opened the doors to let others create apps that integrate with Google Drive. There are, in fact, hundreds of options you can select from to enhance your Google Drive experience.

True to form, Google makes it easy to search for and add applications to your Drive account.

You can do so by going to and clicking on the “new” button found on the top-right side of the browser interface.

Click “more” and “connect more apps” to access the application library.

You can search for specific apps or browse by categories like business tools, productivity and entertainment. Popular options include .pdf editors like DocuHub, image editors like Pixlr Editor and file converters like CloudConvert.

No other cloud storage service has the third-party application library of Google Drive, marking it as yet another compelling reason to use Google Drive even if you’ve decided to store the bulk of your files elsewhere.


Google Drive has its shortcomings and, in light of those, it’s far from’s pick as the best cloud storage solution available. However, by understanding its strengths and how to use Google Drive, there’s no reason not to keep it in your toolbox of cloud software solutions.

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Hopefully, this article has helped you acclimate to the basic ins and outs of Google Drive and how to do just that. With 15GB of free cloud storage, excellent collaboration features and the ability to access your files from your desktop, smartphone and just about any browser, Google Drive is a convenient and capable means of working with files.

Have any other questions on how to use Google Drive? Let us know in the comments below and we’ll try and address them. Thanks for reading.

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56 thoughts on “What Is Google Drive and How Does it Work? – A 2020 Guide”

  1. far too many “chatty” asides for my tastes. A numbered checklist would be much more to my liking. It assumes a fair amount of knowledge of terms. A glossary would assist. a slog of a read. helpful I’m sure but a time eater.

    1. No one asked you to criticise. It’s a free information done by a volunteer. You are meant to get the information you need and be appreciative, not leave ungrateful comments like this.

      1. Agreed Boss. We should be thankful for folks willing to stop and document what the know (thank you) and leave the whiny food critic like assessment of ones personal preferences…… well……..elsewhere to be polite.

    2. I believe that because this is a tutorial, the “chatty” parts are there to help those who are not seasoned internet users. It’s helpful to have an example or “for instance” when learning something new in technology. Maybe a speed reading class would help you to get through the chatty parts and see just the nuts n’ bolts that you need. Just sayin’.

    3. Wow that’s very rude and unnecessary to criticize something that has been created simply to be helpful. If you thought it was too “chatty” then maybe you should have just stopped reading it or you could write your own version and submit it to them voluntarily like this one! It’s so irritating to we who are grateful for the info/help to have people as you who are ungrateful for the help/advice spout off about the imperfection of the article. You need to learn some manners or get your information elsewhere and perhaps keep your ungrateful mouth shut.

  2. Thank you! Nice explanation of the difference between syncing and backing up. This helped me a lot.

  3. When someone views a link to my Google drive file, does the file download onto their device? I always thought one of the beauties of Google drive is that when someone sends a link to a file it is viewed from within G D….without requiring the storage space to download it.

    1. - Chief Editor

      Hi ALyse,

      The file only downloads when you expressly move it over (or move over a copy). If you send it as a Drive attachment, it also moves over into the recipient’s Drive folder.

  4. I am a ‘silver surfer’ and I could not find any understandable help to download GD. Thankyou very much for your comprehensive guide which, even I, understand and will be able to return to when needed. I am a little concerned at the moment as the “download file tells me that it is ‘syncing 685 0f 145980. I am just going to let it run and hope for the best.

  5. Since the new version of Google Drive has been released, I am finding many of my files and folders arer e-duplicated. So, for example, I have a folder entitled, ‘Household accounts’ and I decide to put it on to Google Drive, I end up with two folders ‘Household Accounts1″ and ‘Household Accounts’. One of these folders will be empty.
    Why is this?

    1. Google Drive on my PC has eaten up all my drive space. How can I delete files from computer without losing them on the cloud. Is there a way to check that all the files in the local google drive folder are in the cl

      1. If you go into the settings in Google drive on your computer, I believe you could select which file folders are synchronized to your computer from Google drive. Hopefully that will limit it to just the ones you want on your home computer, and not fill it up.

  6. This is fantastic. Thank you for doing this. I hope you will do one on Google Photos as well since I’m terribly confused as to how to use this alongside google drive. It feels a little repetitive. And I can’t figure out how to retain the file structure when I’ve put it in Google Photos. But anyway thank you again.

  7. So I unselected loads to not sync as I want to store THERE,not in two places!!
    I think the loss of file structure is a bit of a pain and it seems it could take YEARS to move my stuff toGD!!
    But thanks for this article,I’m sure I need to re read again,but heck it clears up a lot for those who find the concept a little baffling….I cant work out whether I’m creating dupes when it asks to merge or keep seperate? Surely ‘keep seperate’ would mean a dupe being created,or does ‘merge’ mean only adding to the folder what’s not in there,like an update to add the missing files in the folder?
    I’m not clear on that right now ,maybe something could be written about that option sometime?
    Thank you very much for taking time to do this tho,very helpful!

    1. Hi Eamonn Colley, For me, the loss of file structure is almost a deal breaker, since i initially established the structure on my PC for convenience in finding specific files and folders. I wonder why the loss occurs. I keep thinking I’m missing something about how to use GD.

  8. I read somewhere that it checks for duplicate files during upload. So the files especially images appear only once when uploaded. Is this correct?
    I have some many damn duplicates on my PC and external storage drive I am really hoping its true!!

  9. This is the best article. It did explain to me the differences between syncronizing, backing up and cloud storing, and how to implement them using Google Drive. It took me many hours to find this article. Thanks so much!

  10. If i really want to go beyond the 15gb free from google, and go for say 100 GB monthly pay.. what happens at any particular month i do not renew my subscription … would my account disappear or or all my docs deleted?

  11. Someone has shared files (photos) with me and I have permission to download. Once I download to my laptop does that mean I have the files permanently? If they delete the original link are my files gone?

  12. I am advertising a job and want to make an application form and info sheets available to download. Is google drive a good way to do this, or is Dropbox better, or some other service?

  13. I am trying to open documents originally created in Excel and when I get them opened some of the data is missing. Can you tell me why?

    1. - Chief Editor

      Probably not all the data migrated from Excel to Google Sheets. That happens sometimes and is a regular problem when switching between file types, especially if there’s some very specific formatting in the original Microsoft file.

  14. Someone shared their files with me, if I download their files onto my laptop and edit them will it edit their original ones on their google drive?

  15. THANK YOU!!! Thank you for explaining that by using “back up and sync,” I am not removing anything from my computer, which was my original intention. I’ve stopped the syncing process and will old school upload my files and folders to Google, and then delete them from my laptop. You just saved me so much time and a HUGE headache! YOU ROCK!

  16. This article is helping me a lot in understanding how to use Google Drive. I still have questions to which I have so far not found any good answer anywhere. Perhaps you could provide perspective?
    (1) I was using GD for specific folders I am actively working with so I could access these from my smartphone, and Backup&Sync to have a backup for larger part of my folders. However I noticed that GD was not updating dedicated folders with new content added. Why would that be?
    (2) What I understand and experience is that GD copies every file from my PC to GD – if I delete the file on my PC, the original file still sits on GD. In some cases (3.6GB in my case to be precise) GD has made duplicate copies of single files, I guess because I had the file once in one folder, and then moved it to another?. So I was facing 12GB storage in GD for only 6GB of files intended for backup and sync. When in Sync modus, when I delete a file on GD, the file is also removed from my PC. So in order to clean up GD, I have unsynced everything, started deleting the files on GD (while checking they still remain on my PC). This seems to work well. Is this the right approach or is there a more convenient way of maintaining a clean GD backup & sync process?

    1. - Chief Editor


      I’ll admit that those are both some pretty exotic issues, but let me take a stab at them:
      1) Recheck your settings, if a certain folder’s contents aren’t being updated, it could be you accidentally messed with the settings.
      2) Your approach sounds about right. In all honesty, Backup and Sync works well enough but can be really clunky. There are more streamlined experiences out there, tho.

      Let me know how you get on, and thanks for commenting.

      Kind regards,
      Fergus O’Sullivan, chief editor

  17. The first problem I have is to understand what “sync” really means. I have 1 PC and 3 other devices. Does it mean that any change on one device will automatically be changed on the others? If I add a new file? If I edit an existing file? If I delete a file?

    It is the last of those that seems not to work. When I delete a file on my tablet, sometimes that same file reappears again. The cloud has the file and then sends it back to my devices. That seems like “unsync” to me. Am I doing something wrong? Or does “sync” not really mean sync?

    1. Syncing takes place automagically from what I can see. I came her looking for something entirely different, however I hope I’ve answered your question thoroughly.

      1. *********NOTE TO MODERATOR********* I found a sort of major typo but no way to edit. So i made two other changes, especially deleting the last parenthesized bit, and hope you’ll disregard my original post and review this one. I sincerely apologize. **********

        “Sync” means (theoretically) to maintain identical copies (within the constraints of user-selected options) of each device’s “Google Drive” folder and the linked cloud content (i.e., copy of the device’s Google Drive folder on Google’s website). I say “theoretically” because Google Backup and Sync has had well-known, well-documented bugs for years, one of which is to delete files under circumstances that should not allow it and that I can’t figure out the nature of well enough to explain. There is an option to “always ask before deleting” but it doesn’t prevent all deleting. I found my deleted files in my Recycle bin. Syncing multiple devices, therefore, would likely be buggier. Note that it’s a “free” service and Google has a bottom line that gets almost all its attention, so, yeah, buggy for years and likely buggy forever. There are supposed workarounds. Googling the topic might help. At least their search engine works well enough.

    1. - Chief Editor

      For backup purposes, like? I believe off the top of my head that you can, there should be a setting you can change in the Updraftplus settings.

  18. How do I turn the sync back on, once I’ve accidentally disabled it? The little cloud icon is gone.

  19. Why does Google Drive report 336 mb in storage when I have not stored anything on google drive? Why des G/D prevent me from accessing this data?

  20. This has helped me SO MUCH. I have gotten help (even from google) and never understood what was what, and what was where! There are still settings I’m confused about, plus I’m on a Mac. I finally paused syncing because it was preventing me from using the internet with my slow speeds. Change is not easy for me so I usually do nothing. Thanks for clearing up “some” of the fog.

  21. I have my whole files in my office laptop and sync to g drive in “my computer” section. but when I try to set up the same g drive account in another pc my files are not showing /sync. I try to check but not happening because my files aren’t synced in main “my drive” section.
    Is there any other way to sync “my computer” section files in my new pc G drive folder!!!!!!!
    plzz, help me out on this issue.

  22. Does the the google drive have separate login or does it use the gmail login and password? So if I want to let someone look at my photos, I would have to give them access to my gmail email?

    1. - Chief Editor

      No, you only share what you select, so in your case a folder of photos. Your email is safe as long as you don’t share your password.

  23. Q. The IT office set up google drives but did not share the password though each drive is set up in the name of the employee. Any way to change my password in a google drive?

  24. This article with the videos has an immense amount of valuable information. Thank you so much for taking the time and putting it together.

  25. I came here to find some simple explanations (which I got) and got a whole lot more than I expected. Well done! It’s really appreciated.

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