If you’ve ever used Google or any of its services, you’ve probably come across the name of Google’s best storage cloud solution, Google Drive; but how does Google Drive work? In this article, we’ll cover the basics of what it is and what it’s most commonly used for.

We will also go over how to use Drive to create and collaborate on documents with Google Docs, Sheets and Slides — Google’s answer to Microsoft Office Online. We’ll also look at how Gmail and other apps use Google Drive’s unique teamwork environment.

Drive is the most popular cloud service in the world. In fact, anyone with a Google account automatically gets a Drive account, as well. This means that if you’re a Google user, you don’t have to go through the hassle of creating a separate account for your online storage. This makes Drive a convenient solution for anyone who needs to upload and share files online.

If you’re curious about all of its ins and outs, you can read our full Google Drive review. Otherwise, keep reading for more information on how Google Drive functions, as well as how you can use it to backup your files and keep your computer free of clutter.

What Is Google Drive?

Google Drive is a cloud storage service, and like all cloud services, its primary function is to take some load off your hard drive. Cloud storage works by uploading your files to its own remote servers — or the “cloud” — freeing up space on your computer. This leaves more space on your devices for more important things, like installing large apps and games.

However, cloud services offer many more advantages over traditional storage. When your files are in the cloud, you can access them from wherever you are with any device with an internet connection. Plus, you can share them with other people, which opens up new avenues for online collaboration.

0 $/year

If you have a Google account, you already have Google Drive, too. Simply signing up for an account gets you 15GB of free storage, which puts its free plan near the top of our best free cloud storage list. However, Google uses Drive for Google Photos storage, as well as storing your Gmail attachments and G Suite documents, which can take up a lot of that space.

This means that you might want to upgrade to a paid plan. Luckily, Drive’s prices are pretty flexible, and it can likely accommodate whatever your needs are. If you only need a slight upgrade, you can get the 100GB plan for only $1.99 per month. If that’s still not enough, its 2TB plan comes at a monthly cost of just $9.99.

Unfortunately, Google has often come under fire for its suspicious privacy policies, and Drive is no exception to the controversy. Google gives itself permission to scan any Drive file it wants. Plus, there’s no zero-knowledge encryption, which means Google holds all encryption keys to your files and can view them whenever it wants to.

Thankfully, there are ways to encrypt your data, if you’re particularly concerned about privacy. Encrypting your files using an encryption service, such as Boxcryptor, before you upload them to the cloud ensures that no one can scan or view them without your permission.


How Does Google Drive Work?

Google Drive’s main purpose is to store files and sync them to your computer. You can use Drive’s website to upload files and edit them online. Plus, if you install its desktop client, you can use the Drive folder on your computer to continuously sync important files to the cloud, making sure they’re updated as you work on them.

Drive recently expanded its syncing capabilities by adding the option to sync any folder on your computer to the Google Drive servers. This lets Drive function as a backup service, as well. It doesn’t quite have all the functionality of a dedicated backup service, though, so if you need one, you can take a look at our best online backup services list.

Google Drive doesn’t just help you store files, though. It works as a sort of hub for all of your Google activity. Drive works with Google’s entire ecosystem of apps, including its G Suite of office apps. This means you can use it to create Google Docs files, Google Forms surveys, Google Sheets spreadsheets or Google Slides presentations.

It is also one of the best cloud services for sharing, thanks to its highly customizable sharing options. When you share files on Google Drive, you can set permissions for each person you’re sharing with. You can even let other users edit Google Docs files with you, allowing you to collaborate with up to 100 people on any G Suite document.

This means that if your work demands a lot of online collaboration, the best solution for you might be to use Google Drive, especially if you need to work together on a lot of Google Docs files.

How to Use Google Drive

To use Google Drive, you must first create a Google account, if you don’t already have one. Signing up for an account will let you use Google Drive, plus you get access to other Google services, such as Gmail and Google Docs. If you already have an account, but you want a new one, you can check out our guide on how to change your default Google account.

To do this, simply go to Google’s homepage and click the “sign in” button in the top-right corner. Then click “create account” and enter the username and password that you want. You’ll also have to enter some personal information, like your name and birthdate. Next, choose your preferred privacy options and agree to its privacy policy, then your account will be created.

There are several ways to access Drive. Your first encounter will probably be through the Google Drive website. From there, you can download its desktop client, called “Backup and Sync from Google.” You can also download its mobile app to keep your photos updated and to backup your phone. Let’s take a look at all of these individually.

In Your Browser

To access Drive in your browser, go to drive.google.com and log in with the account you just created. The website’s interface is fairly intuitive. Its design is clean, with lots of white space to help you make out the important features. If a good-looking interface is important to you, you can read our Icedrive review for more information about one of the best interfaces around.

The left side of the screen is home to a navigation bar where you can access Drive’s various tabs. These tabs organize your files by various categories.

The “my Drive” tab houses all of your cloud files. This is also where the Drive folder on your computer gets synced. If you’ve synced any other folders from your hard disk to the cloud, you can find them in the “computers” tab. Meanwhile, “shared with me” keeps all the files that other people have shared with you. These are your main tabs, and you’ll spend most of your time there.

These tabs have their own folder structure, so you can create subfolders to organize your files better. “My Drive” keeps the structure of your computer’s Drive folder, and folders in the “computers” tab have the same structure as the folders on your hard drive that you’ve synced.

There are other tabs, as well. You can find recently accessed files in the “recent” tab. “Starred” is where you can find any files you’ve favorited for quick access. If you want to recover a deleted file, the “trash” tab keeps all the files that you delete for 30 days.

The central area of the browser interface is where you can see all your files and folders. You can drag and drop items to move them around, and you can right-click an item to open its menu of options. “My Drive” has an extra area at the top, called “quick access,” for your frequently used files.

At the top of the screen, there is a search bar that lets you look for files by name. When you click on a Drive file or folder, several icons appear in the area below the search bar. These icons let you do things like sharing, renaming, deleting or moving the item you’ve selected. These same options (and more) can be found in the right-click menu.

The right-hand side of the screen has a special toolbar with shortcuts to either Google’s own apps or third-party apps that work with Google. We’ll look into these later in this guide.

Now comes the most important part: how to interact with Drive files. First, you have to upload a file to Drive. To upload files, you can click on the “new” button in the top-left corner, then select the file or folder you want to upload. An easier method is to simply drag and drop the file into the browser window, which will upload it into the folder you have open in the website interface.

Now that your files are in the cloud, you can right-click on them or use the icons at the top of the screen to interact with them. Both have the same options. Probably the most important of these options are the two sharing options. We have a guide on sharing with Google Drive, so we won’t go into too much detail here.

The first option is the simpler of the two, and it’s called “get shareable link.” Clicking on it will generate a share link that you can copy and send. The second sharing option is called “share.” Clicking on it opens up a dialog where you can add people to the file via email address. You can then set various permissions for each person.

Another important option here is the “preview” function. You can preview many file types, including images, videos, PDF files, and Microsoft Office and G Suite documents. Once you’re in the preview window, you can choose “open with” to open the file you’re previewing, either with a Google app — such as Google Sheets or Google Slides — or a third-party app.

Moving items around is an easy enough task: just click and drag an item to move it into another folder. You can also right-click and use the “move to” function. If you move an item to the “trash” tab, the item will be deleted. You can also do this by clicking on the “remove” option in the right-click menu or the contextual icon at the top.

Other options are self-explanatory, such as “download,” “rename,” “make a copy” or “add to starred.” That wraps up the browser interface section, so let’s move onto the desktop portion of this guide.

On Your Desktop

The desktop app is called “Backup and Sync from Google.” Installing this app creates a Google Drive folder on your computer. This is your main sync folder, a feature that was first introduced by Dropbox, but it is now a standard feature among cloud services. Files in this folder are automatically uploaded to Drive. Plus, you can choose to sync any other folder, too.

The app itself doesn’t do much on its own. It appears as an icon in your taskbar, and clicking it only brings up shortcuts to your Drive folder, the Drive website and Google Photos. From here, you can also pause syncing or go into the “preferences” menu to change some options around.

The most important thing the app does is that it adds options to your right-click menu. So if you right-click on a folder on your hard drive, you will get a new “Google Drive” submenu, with an option called “sync this folder.” This will create a link between Drive and that folder. 

Then, to upload files, you can just put them in that folder, and whenever you edit them, it will update the cloud versions, as well.

Files that have already been synced get other options in this menu. Clicking on “share” in the right-click menu will open up a sharing dialog, just like the “share” option in the web interface. “Copy link to clipboard” will generate a sharing link, and “view on the web” will take you to the web version of the file.

Now that you have a better grasp of Drive’s desktop environment, let’s go back to the Drive folder for a second. Though any folder you sync to Drive is accessible from the website, only the Drive folder is a true sync folder. This means that having the app installed on multiple computers will result in the same Google Drive folder being synced across all the devices.

This can be very useful in some scenarios. For example, you can log in to your account on both your personal computer and the family’s media computer. Then you can place movies and music in the Drive folder, and they’ll be available for the whole family to play. This can be especially advantageous to businesses that can give all of their employees access to the same files.

On Mobile

The mobile app is very easy to use, and it can work on both Android and iOS. It’s mostly a standard cloud app, with some unique features. There is a homepage with your recent files, a “starred” tab, your “shared with me” tab and, of course, your “my Drive,” where all your files are.

There is also a “plus” button that you can use to create a new folder, upload files or scan a document. You can also use this button to create files with Google Docs, Google Sheets or Google Slides.

Each file and folder has a menu with options, which are mostly the same as the website’s right-click menu options.

You can also use Google Drive’s storage to automatically upload photos and videos, though the actual work is done by the Photos app, which you have to install separately. 

There are two settings for the quality of the uploaded photos. “High quality” photos are compressed using an AI algorithm to make the images smaller, and they don’t count against your storage quota. An “original quality” photo is uploaded as-is, but it will take up storage space.

Google Drive and Gmail Integration

Your Gmail and Drive accounts have a mutual give and take. Gmail uses Drive to store your email attachments, and these count toward your storage limit. Likewise, Drive uses Gmail to share files. If you’re a frequent Google user, you may want to make Gmail your default email client.

Gmail also has an option in the “compose” screen to send Google Drive attachments. It’s near the bottom of the window and is indicated by a dark-gray Drive logo.

Using Third-Party Google Drive Apps

Google Drive has outstanding third-party app support, but how does Google Drive work with these apps? Of course, it works with Google’s G Suite — Google version of Microsoft Office — but it also has a whole app store called the G Suite Marketplace. This can let Drive preview and open many more file types.

There are many apps in this store, and they can really change the way you work with Drive. To connect an app, click on the plus icon in the toolbar on the right side of the screen. Then look for the app in the Marketplace and click “install.” You can also do this by right-clicking a file, selecting “open with” and clicking “connect more apps.”

Now you can use apps like Pixlr to edit images, you can create 3D files with SketchUp, organize your workflow with Asana and much more.

Final Thoughts

Google Drive is a very powerful cloud service, but it comes at the cost of privacy. We recommend Sync.com as the best cloud service on the market, plus it comes with airtight security.

That said, Drive is still very capable and you probably already have it, so we hope you now understand more about it. If you have any questions about how Drive works, how to upload files and sync them, or anything else we haven’t covered, feel free to leave a comment below. Thank you for reading this guide on what Google Drive is and how it works.


  • Is Google Drive Safe to Use?

    The short answer is yes, it is safe to use. However, you should be aware that Google scans your files for information, which it uses to create an advertising profile on you. If you feel that’s too intrusive, Drive might not be for you.

  • Who Can See What’s in My Google Drive?

    Only you can see your own files. Any shared files or folders are also viewable by the people you’ve shared them with. Anyone with your email and password can also view your files, so be careful with your account details.

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56 thoughts on “What Is Google Drive and How Does it Work? – A 2020 Guide”

  1. far too many “chatty” asides for my tastes. A numbered checklist would be much more to my liking. It assumes a fair amount of knowledge of terms. A glossary would assist. a slog of a read. helpful I’m sure but a time eater.

    1. No one asked you to criticise. It’s a free information done by a volunteer. You are meant to get the information you need and be appreciative, not leave ungrateful comments like this.

      1. Agreed Boss. We should be thankful for folks willing to stop and document what the know (thank you) and leave the whiny food critic like assessment of ones personal preferences…… well……..elsewhere to be polite.

    2. I believe that because this is a tutorial, the “chatty” parts are there to help those who are not seasoned internet users. It’s helpful to have an example or “for instance” when learning something new in technology. Maybe a speed reading class would help you to get through the chatty parts and see just the nuts n’ bolts that you need. Just sayin’.

    3. Wow that’s very rude and unnecessary to criticize something that has been created simply to be helpful. If you thought it was too “chatty” then maybe you should have just stopped reading it or you could write your own version and submit it to them voluntarily like this one! It’s so irritating to we who are grateful for the info/help to have people as you who are ungrateful for the help/advice spout off about the imperfection of the article. You need to learn some manners or get your information elsewhere and perhaps keep your ungrateful mouth shut.

  2. Thank you! Nice explanation of the difference between syncing and backing up. This helped me a lot.

  3. When someone views a link to my Google drive file, does the file download onto their device? I always thought one of the beauties of Google drive is that when someone sends a link to a file it is viewed from within G D….without requiring the storage space to download it.

    1. Cloudwards.net - Chief Editor

      Hi ALyse,

      The file only downloads when you expressly move it over (or move over a copy). If you send it as a Drive attachment, it also moves over into the recipient’s Drive folder.

  4. I am a ‘silver surfer’ and I could not find any understandable help to download GD. Thankyou very much for your comprehensive guide which, even I, understand and will be able to return to when needed. I am a little concerned at the moment as the “download file tells me that it is ‘syncing 685 0f 145980. I am just going to let it run and hope for the best.

  5. Since the new version of Google Drive has been released, I am finding many of my files and folders arer e-duplicated. So, for example, I have a folder entitled, ‘Household accounts’ and I decide to put it on to Google Drive, I end up with two folders ‘Household Accounts1″ and ‘Household Accounts’. One of these folders will be empty.
    Why is this?

    1. Google Drive on my PC has eaten up all my drive space. How can I delete files from computer without losing them on the cloud. Is there a way to check that all the files in the local google drive folder are in the cl

      1. If you go into the settings in Google drive on your computer, I believe you could select which file folders are synchronized to your computer from Google drive. Hopefully that will limit it to just the ones you want on your home computer, and not fill it up.

  6. This is fantastic. Thank you for doing this. I hope you will do one on Google Photos as well since I’m terribly confused as to how to use this alongside google drive. It feels a little repetitive. And I can’t figure out how to retain the file structure when I’ve put it in Google Photos. But anyway thank you again.

  7. So I unselected loads to not sync as I want to store THERE,not in two places!!
    I think the loss of file structure is a bit of a pain and it seems it could take YEARS to move my stuff toGD!!
    But thanks for this article,I’m sure I need to re read again,but heck it clears up a lot for those who find the concept a little baffling….I cant work out whether I’m creating dupes when it asks to merge or keep seperate? Surely ‘keep seperate’ would mean a dupe being created,or does ‘merge’ mean only adding to the folder what’s not in there,like an update to add the missing files in the folder?
    I’m not clear on that right now ,maybe something could be written about that option sometime?
    Thank you very much for taking time to do this tho,very helpful!

    1. Hi Eamonn Colley, For me, the loss of file structure is almost a deal breaker, since i initially established the structure on my PC for convenience in finding specific files and folders. I wonder why the loss occurs. I keep thinking I’m missing something about how to use GD.

  8. I read somewhere that it checks for duplicate files during upload. So the files especially images appear only once when uploaded. Is this correct?
    I have some many damn duplicates on my PC and external storage drive I am really hoping its true!!

  9. This is the best article. It did explain to me the differences between syncronizing, backing up and cloud storing, and how to implement them using Google Drive. It took me many hours to find this article. Thanks so much!

  10. If i really want to go beyond the 15gb free from google, and go for say 100 GB monthly pay.. what happens at any particular month i do not renew my subscription … would my account disappear or or all my docs deleted?

  11. Someone has shared files (photos) with me and I have permission to download. Once I download to my laptop does that mean I have the files permanently? If they delete the original link are my files gone?

  12. I am advertising a job and want to make an application form and info sheets available to download. Is google drive a good way to do this, or is Dropbox better, or some other service?

  13. I am trying to open documents originally created in Excel and when I get them opened some of the data is missing. Can you tell me why?

    1. Cloudwards.net - Chief Editor

      Probably not all the data migrated from Excel to Google Sheets. That happens sometimes and is a regular problem when switching between file types, especially if there’s some very specific formatting in the original Microsoft file.

  14. Someone shared their files with me, if I download their files onto my laptop and edit them will it edit their original ones on their google drive?

  15. THANK YOU!!! Thank you for explaining that by using “back up and sync,” I am not removing anything from my computer, which was my original intention. I’ve stopped the syncing process and will old school upload my files and folders to Google, and then delete them from my laptop. You just saved me so much time and a HUGE headache! YOU ROCK!

  16. This article is helping me a lot in understanding how to use Google Drive. I still have questions to which I have so far not found any good answer anywhere. Perhaps you could provide perspective?
    (1) I was using GD for specific folders I am actively working with so I could access these from my smartphone, and Backup&Sync to have a backup for larger part of my folders. However I noticed that GD was not updating dedicated folders with new content added. Why would that be?
    (2) What I understand and experience is that GD copies every file from my PC to GD – if I delete the file on my PC, the original file still sits on GD. In some cases (3.6GB in my case to be precise) GD has made duplicate copies of single files, I guess because I had the file once in one folder, and then moved it to another?. So I was facing 12GB storage in GD for only 6GB of files intended for backup and sync. When in Sync modus, when I delete a file on GD, the file is also removed from my PC. So in order to clean up GD, I have unsynced everything, started deleting the files on GD (while checking they still remain on my PC). This seems to work well. Is this the right approach or is there a more convenient way of maintaining a clean GD backup & sync process?

    1. Cloudwards.net - Chief Editor


      I’ll admit that those are both some pretty exotic issues, but let me take a stab at them:
      1) Recheck your settings, if a certain folder’s contents aren’t being updated, it could be you accidentally messed with the settings.
      2) Your approach sounds about right. In all honesty, Backup and Sync works well enough but can be really clunky. There are more streamlined experiences out there, tho.

      Let me know how you get on, and thanks for commenting.

      Kind regards,
      Fergus O’Sullivan, chief editor

  17. The first problem I have is to understand what “sync” really means. I have 1 PC and 3 other devices. Does it mean that any change on one device will automatically be changed on the others? If I add a new file? If I edit an existing file? If I delete a file?

    It is the last of those that seems not to work. When I delete a file on my tablet, sometimes that same file reappears again. The cloud has the file and then sends it back to my devices. That seems like “unsync” to me. Am I doing something wrong? Or does “sync” not really mean sync?

    1. Syncing takes place automagically from what I can see. I came her looking for something entirely different, however I hope I’ve answered your question thoroughly.

      1. *********NOTE TO MODERATOR********* I found a sort of major typo but no way to edit. So i made two other changes, especially deleting the last parenthesized bit, and hope you’ll disregard my original post and review this one. I sincerely apologize. **********

        “Sync” means (theoretically) to maintain identical copies (within the constraints of user-selected options) of each device’s “Google Drive” folder and the linked cloud content (i.e., copy of the device’s Google Drive folder on Google’s website). I say “theoretically” because Google Backup and Sync has had well-known, well-documented bugs for years, one of which is to delete files under circumstances that should not allow it and that I can’t figure out the nature of well enough to explain. There is an option to “always ask before deleting” but it doesn’t prevent all deleting. I found my deleted files in my Recycle bin. Syncing multiple devices, therefore, would likely be buggier. Note that it’s a “free” service and Google has a bottom line that gets almost all its attention, so, yeah, buggy for years and likely buggy forever. There are supposed workarounds. Googling the topic might help. At least their search engine works well enough.

    1. Cloudwards.net - Chief Editor

      For backup purposes, like? I believe off the top of my head that you can, there should be a setting you can change in the Updraftplus settings.

  18. How do I turn the sync back on, once I’ve accidentally disabled it? The little cloud icon is gone.

  19. Why does Google Drive report 336 mb in storage when I have not stored anything on google drive? Why des G/D prevent me from accessing this data?

  20. This has helped me SO MUCH. I have gotten help (even from google) and never understood what was what, and what was where! There are still settings I’m confused about, plus I’m on a Mac. I finally paused syncing because it was preventing me from using the internet with my slow speeds. Change is not easy for me so I usually do nothing. Thanks for clearing up “some” of the fog.

  21. I have my whole files in my office laptop and sync to g drive in “my computer” section. but when I try to set up the same g drive account in another pc my files are not showing /sync. I try to check but not happening because my files aren’t synced in main “my drive” section.
    Is there any other way to sync “my computer” section files in my new pc G drive folder!!!!!!!
    plzz, help me out on this issue.

  22. Does the the google drive have separate login or does it use the gmail login and password? So if I want to let someone look at my photos, I would have to give them access to my gmail email?

    1. Cloudwards.net - Chief Editor

      No, you only share what you select, so in your case a folder of photos. Your email is safe as long as you don’t share your password.

  23. Q. The IT office set up google drives but did not share the password though each drive is set up in the name of the employee. Any way to change my password in a google drive?

  24. This article with the videos has an immense amount of valuable information. Thank you so much for taking the time and putting it together.

  25. I came here to find some simple explanations (which I got) and got a whole lot more than I expected. Well done! It’s really appreciated.

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