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Icedrive Review

Icedrive is new to the storage scene, but is already showing great promise with its tight security and great ease of use. It still has some rough edges, but you just can't beat 10GB of free space now, can you? Check out our full Icedrive review for the details.

Aleksandar KochovskiDan Ginn
By Aleksandar Kochovski (Editor) & Dan Ginn (Writer)
— Last Updated: 2022-05-17T11:46:37+00:00 Facts checked by Elisabeth Ivey
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Icedrive is a promising newcomer to the cloud storage scene, focused on privacy and security. With its sleek interface and excellent security features, Icedrive seems destined for a great future. It’s entering a crowded field, though, with some strong competition from the best cloud services. Find out how Icedrive fares against the competition in this full Icedrive review.

Icedrive came on the scene in early 2019, and it has been steadily growing and improving its service since its launch. Its main selling point is its airtight zero-knowledge encryption, and it has made some unique choices that set it apart from other cloud services. However, it still lacks key cloud storage features, and there are great alternatives on our list of the most secure cloud storage providers.

Key Takeaways:

  • Icedrive offers a sleek, modern design.
  • It lacks several sharing and collaboration features.
  • Icedrive boasts excellent upload and download speeds.
  • The service excels in security and privacy.

Icedrive offers an elegant and easy-to-use interface, and it’s also light on the hard drive, as files never get permanently downloaded to your computer. Its free plan is very generous, offering 10GB of space at no cost. However, it still lacks collaboration options, such as and integration with third-party productivity apps like Google Docs and Microsoft 365.

Still, it’s a young company, and it promises to bring more features in the future. If you’re looking for a fully fleshed-out service right now, though, you might want to check out some better alternatives, like pCloud or Sync.com.

Icedrive Video Review

  • 10/25/2021 Facts checked

    Updated review with new speed tests and images.

  • Icedrive is an extremely secure service. Instead of standard encryption, it uses the Twofish protocol to secure your files. Hackers are less familiar with this type of encryption technology, making it harder for them to commit cyberattacks.

  • Icedrive is registered in Cardiff, Wales. Its servers, however, are located in three locations: U.K., U.S. and Germany.

Alternatives for Icedrive

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Strengths & Weaknesses

Pros:

  • Excellent privacy & security
  • Generous free plan
  • Zero-knowledge encryption
  • Beautiful user interface
  • File previews
  • Virtual drive on desktop
  • Good pricing

Cons:

  • Lacks collaboration options
  • No chat support
  • No block-level sync
  • Not good for productivity

Features

75 % – Good

For a relatively new cloud storage service, Icedrive has some very useful features. Its implementation of encryption is impressive and practical, and its approach to sync gives you the option to keep files off your hard drive, freeing up space on your computer.

Icedrive isn’t the most feature-rich service around. It still lacks a few basic sharing features, and encryption is only available for paid accounts. Although its free plan is excellent, the lack of features leaves something to be desired. If you’re looking for a genuinely stellar cloud service, you can try out Sync.com (read our Icedrive vs Sync.com comparison).

If you have a paid account, Icedrive lets you encrypt essential files, keeping them safe and private. Encryption is made easy with Icedrive. There is a separate “encrypted” tab, where all your private files are kept. You can upload files here just as you would with any other folder, but you can’t move uploaded files to this folder.

icedrive virtual drive
Windows users can access a virtual drive on their desktop, which doesn’t take up space on their head drive. 

Virtual Drive & Sync Folder

Another great feature Icedrive offers is its virtual drive, which lets you interact with all your online files as if they were on your computer. You can move, copy, rename, upload and delete files, and it’s all synced to the cloud. You can preview files here and even edit documents in their native apps, and any changes you make will be uploaded after you’re done. 

Currently, this feature is only present for Windows users. While MacOS users can download Icedrive onto their computer, it functions in the same way as the web browser application. 

Icedrive doesn’t create a sync folder on your hard drive. However, you have the option to sync any folder on your computer to the cloud, which means you can keep your existing folder structure. If you really need a separate sync folder, though, Dropbox offers some excellent sync options.

Productivity Features

A particularly impressive feat is Icedrive’s implementation of file previews, which are available even with encrypted files. To keep your files private, Icedrive streams encrypted data to your computer, where it becomes decrypted and viewable only for the user. Previews work with all popular video and image formats, as well as Office documents and PDF files.

icedrive pdf preview
Icedrive allows previews of different file types, including photos and PDFs.

Icedrive also saves past versions of your files, so you can restore any file to a previous version. Versioning and deleted file retention is unlimited, so it doesn’t matter how old your file versions or deleted files are, you can always restore them. Take this with a grain of salt, though, as customer support informs us that this might change in the future.

Unfortunately, Icedrive still hasn’t implemented any integration with third-party apps, so if you need to collaborate on a cloud-based document — say, via Microsoft 365 — OneDrive would be a much better choice. If you need to collaborate on files in the cloud, you should look at our list of the best cloud services for collaboration.

Paid users can create password-protected files, and apply expiration dates to sharing links. If you would like to allow an external user to add files to a folder, you can do so through the “request files” feature. Icedrive simply creates a link for you to share with others so they can add files as requested.

You also can’t set permissions for links, like limiting who can download the file or how many times a file can be downloaded. 

Icedrive Features Overview

Sync
Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder
File Sharing
File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links
Productivity
File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV
Security
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolTwofish
Zero Knowledge
Two-Factor Authentication
Server LocationEU
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
Free Plan

Pricing

95 % – Excellent

Probably the most attractive aspect of Icedrive is the excellent value it offers. Those using a free Icedrive account can enjoy one of the best free cloud storage options, with 10GB of cloud storage space on offer. Its paid plans are also very cheap, especially when you consider their large amount of storage and the excellent security features you get with them.

Icedrive Pricing

Icedrive has three premium plans to complement its generous free plan: Lite, Pro and Pro+. Going with a paid plan will give you access to some advanced features, notably the client-side encryption service. Paid users also have additional sharing options, including passwords and timeouts for links, plus a backup option for your phone on the mobile app.

When you create your Icedrive account, you receive 10GB of free storage, with a 3GB daily bandwidth limit. The first upgrade option on offer is the Lite plan, which is available only as a yearly subscription. The Lite plan costs $19.99 per year for 150GB of cloud storage and a 250GB monthly bandwidth limit.

Moving up a tier, the Pro plan will get you 1TB of storage for a mere $4.99 monthly (or $49.99 yearly). The bandwidth limit also goes up to 2TB for monthly transfers. That’s a lot of value for your money, but if you need even more cloud storage capacity, Icedrive offers one more plan.

The most expensive plan that Icedrive offers is the Pro+ plan. It comes with 5TB of cloud storage and an 8TB monthly bandwidth limit, at a price of either $17.99 per month or $179.99 yearly, which equals only $15 per month.

Although these plans are very appealing, Icedrive could do even better by adding a plan in between the Pro and Pro+ plans, which would give users a bit more freedom of choice.

For personal use, Icedrive’s premium plans are very competitively priced, but if you need cloud storage for multiple users, Sync.com has more affordable high-capacity plans for your business needs.

Icedrive Lifetime Storage Plans

Icedrive offers interesting lifetime cloud storage plans, which means you only have to pay once. Lifetime plans come with a bandwidth cap to avoid abuse of these plans. The cost of the lifetime plans are as follows:

  • Lite: $99 for 150GB
  • Pro: $229 for 1TB of storage
  • Pro+: $599 for 5TB cloud storage

In October 2021, Icedrive increased its lifetime pricing. Lite increased by $40 (formerly $59), Pro increased by $80 (formerly $149) and Pro+ increased by $100 (formerly $499).

Overall, we think these lifetime plans are still good value for the money. However, the pricing has edged it closer to pCloud’s pricing, where you get 2TB of lifetime storage for $350. Nevertheless, Icedrive still earns a top spot on our best lifetime cloud storage list.

Ease of Use

92 % – Excellent

Icedrive’s user interface design is, simply put, stunning. It’s supremely sleek and modern, with matte gradients in cool blues and greens, which suits its icy brand image.

Beyond the design, though, the interface is also very easy to use. Everything is exactly where you’d expect it to be and functions as you’d assume, which means the learning curve is practically nonexistent.

icedrive web application
Icedrive offers a sleek, easy to navigate web-browser application. 

Users have four main ways of using Icedrive: the Icedrive website, a desktop application for both Windows and Mac, mobile apps for Android and iOS plus the virtual drive that’s available only on Windows. The desktop app is portable, meaning you don’t need to install it to run it. The virtual drive, however, requires both installation and a reboot.

Icedrive Desktop and Mobile App

Icedrive’s web interface is particularly well designed and user-friendly. It’s very intuitive, with large icons and fonts, and contextual menus that pop up when you click on a file or folder. Right-clicking an item will bring up a dropdown menu with file management and sharing options, something most websites don’t allow.

icedrive desktop client
Icedrive’s desktop client features a design and functionality similar to the web browser app.

The desktop client functions the same way as the website, with the same menus and dropdowns and design.

This option temporarily downloads the file to your computer, letting you open it in its native app and edit it. The edited version will be uploaded to the cloud and deleted from your device’s memory when you save your changes.

Mobile users have access to a similarly well-designed app. Besides the regular cloud app features, Icedrive’s mobile app can be set to automatically upload media files, such as photos and videos, and paid users have the option to encrypt these files, as well. There is also a backup feature, which lets you back up all of your documents, videos, photos and music at once.

icedrive mobile app home
Like its desktop and web interface, Icedrive’s mobile application is also sleek and simple.

Virtual Drive

Icedrive can also mount a virtual drive on your Windows computer, which will have the native Windows file explorer interface. This means you can interact with files in the virtual drive just as you would with any other file on your computer. Cloud-based files and folders will appear in this drive as icons, but they won’t take up any space on your hard drive.

icedrive mobile app settings
Users can opt to upload files directly from their mobile devices.

File Sharing & Syncing

90 % – Excellent

Icedrive makes some interesting choices with its implementation of file syncing. Although there are multiple ways to access your online files, there is no actual file sync folder. Instead, you have the option to sync any folder on your device. File sharing is pretty standard, with some nice extras, which we’ll discuss next.

icedrive file sharing
Users can share files with external users. Paid users have access to more sharing permissions.

Sharing Files With Icedrive

Icedrive’s sharing system is pretty basic, though it has a few advanced features. Clicking on a file in Icedrive will reveal two sharing options: You can share files either by email or with a sharing link. Email sharing is simply named “share,” and clicking it will open a pop-up window where you can add the email addresses of the recipients. You can also write a message to the recipient if you want.

Sharing files via a link is done with the “public link” option. Clicking on the option will open up a dialog that will let you set a password and an expiration date for your link. In addition, you can set download limits or disable downloads altogether. You can then copy the link and share it wherever you want.

Create shareable links and set expiration dates and passwords with Icedrive.

Another useful feature are upload links for folders. These come in very handy when collaborating with people, and you don’t want to give them full access to a folder, like when you’re working with freelancers.

Unfortunately, you can’t set permissions for users, which means you can’t allow someone to edit a file or folder. This really limits your collaboration options.

If you’re looking for more granular controls over sharing, check out our list of the best cloud services for sharing. For example, Google Drive offers a robust sharing experience for free, with all the bells and whistles (read our Icedrive vs Google Drive comparison).

icedrive shared with me
Icedrive users can share files directly between each other by using their email address.

Icedrive users can share files and folders with each other, which Icedrive automatically stores in a “shared with me” folder. It’s a cool feature for basic sharing, but we would like to see some improvements. 

For example, there’s no option to move files out of the “shared with me” folder by drag-and-drop. Users have to download the files and re-upload them to a folder of their choice. It’s not a huge concern, but Icedrive could improve usability in future updates.

Icedrive Sync Features

As we mentioned, Icedrive’s virtual drive doesn’t truly sync your files to your computer, it just creates icons of them that you can interact with. Whenever you open a file through the Icedrive for desktop or the virtual drive, it is downloaded but isn’t kept permanently, which frees up storage space.

If you install the virtual drive, you have the option to sync any folder from your hard drive to the cloud. When you sync a folder from your hard drive, you can choose to create a new folder in the cloud or select an existing folder. The latter option will also download any cloud-based files in that folder to your computer, so you should exercise caution when using it.

You can still open and edit files with their native apps, though, through either the portable desktop app or the virtual drive. This lets you make changes to files, and any changes you make this way get uploaded to the cloud. However, this method of work requres a constant and stable internet connection, which isn’t always possible.

Icedrive is useful if you’re short on hard drive space, as it doesn’t create a sync folder that would keep duplicates of your files. However, using only the virtual drive isn’t suitable for sensitive work because it relies on a stable internet connection. Thankfully, the folder syncing option remedies that issue entirely while still keeping your hard drive free of clutter.

Speed

95 % – Excellent

Despite lacking some useful features in the sync and share department, Icedrive does perform very well when it comes to speed. For both upload and download performance, there’s not much to complain about here. We uploaded a 5GB folder on a 100 Mbps connection, both for uploads and downloads.

We did our testing from a system based in Dublin, meaning we were close to Icedrive’s U.K. servers, which had an impact on performance. The company also holds servers in the U.S. and Germany, so users located close to either country should enjoy similar speeds. 

Icedrive Speed Tests

1st attempt:2nd attempt:Average:
Upload0:06:500:07:410:07:15
Download0:07:060:07:070:07:06

Icedrive offers excellent speeds when uploading and downloading files. We experienced extra pressure on our system’s memory, sometimes spiking at 800MB when uploading our folder. Considering other services average at around 60MB for memory usage, it is considerably higher.

There’s also no block-level sync, so any changes you make to large files will require a re-upload of the entire file, instead of only the altered bit.

icedrive-upload-test
Icedrive offers impressive speeds when uploading and downloading files.

Security

98 % – Excellent

Security and privacy are Icedrive’s strongest selling points. Icedrive employs the Twofish protocol to encrypt all your files, instead of the usual AES protocol used by most other providers. According to Icedrive, using this lesser-known encryption protocol will result in higher security, since most hackers aren’t as familiar with it.

Icedrive offers zero-knowledge encryption and end-to-end protection. It encrypts your files from the moment you start uploading them to keep them safe from man-in-the-middle attacks while in transit. Upon reaching Icedrive’s servers, your files are re-encrypted. All encryption and decryption happens client-side, and you’re the only one with access to your encryption key.

Icedrive even allows you to preview encrypted files, something that isn’t usually possible. It does this by sending you encrypted data, which is temporarily downloaded and decrypted on your side, allowing you to preview the file, though this isn’t possible with all file formats.

Icedrive also offers two-factor authentication for an added layer of security. You can set this up using Google Authenticator (which is one of the best 2FA apps) if you want a software solution, or via the FIDO and U2F protocols if you prefer hardware such as the YubiKey. Finally, there’s also an option for two-factor authentication via SMS, but only for users on one of the paid plans.

Privacy

98 % – Excellent

Looking at the Icedrive privacy policy, it seems a little short, but it’s to the point. It claims that your personal info, like your email, may become available to them if you contact them via email or subscribe to email updates, which is all very obvious. 

The privacy policy also states that this data is kept secure and is never given to a third party. The company also never uses third-party tracking apps, such as Google Analytics, so whatever you do on Icedrive is known only by you.

Icedrive’s DMCA policy is mostly legal fluff, but it has some clauses that require clarifying. A clause in the DMCA statement says that Icedrive uses a filter to calculate the unique hash of any file entering its system. Although this sounds worrisome at face value, a hash is just a simple identifier, and it’s nowhere near enough to reconstruct or decrypt your data.

Icedrive is based in the U.K., which means it complies with U.K. privacy laws, and it’s also GDPR-compliant. In all, Icedrive’s service is private, with zero-knowledge encryption keeping your data safe. Plus, all files are encrypted client-side, so you should have no worries about privacy, as long as you keep all your files encrypted.

Customer Support

50 % – Poor

Customer support is one area where Icedrive is lacking. The only support option is to submit a ticket with customer service. There is no chat support with an agent or chatbot. There’s both a UK number and Skype ID. However, the site doesn’t state what times support lines are available.

When the service was still in its infancy, its support team was communicative and quick to respond. However, in recent months, the company has developed somewhat of a poor reputation for its slow response time. However, when we contacted the support team we received a response within 24 hours.

icedrive support ticket
Icedrive offers limited support options, and is inconsistent with response times from support ticket requests.

The Verdict

Even though it is still very young, Icedrive shows a lot of potential to eventually become one of the best cloud storage providers. It’s an attractive choice for anyone with security and privacy on their mind. Plus, Icedrive has promised to completely cover its service with its client-side, zero-knowledge encryption in the near future.

If pricing is important to you, Icedrive’s free plan has plenty of storage, and its paid plans offer some good bang for your buck as well.

There are still a couple of bugs to iron out, though, and Icedrive’s lack of features shows its young age. However, with many features on the horizon, Icedrive could soon find itself in the cloud storage hall of fame.

Does Icedrive offer enough for your needs? What features would you like to see it add in the future? Let us know in the comments below. Thanks for reading.

150 GB - 5 TB starts from $1.67 / month (All Plans)
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48 thoughts on “Icedrive”

  1. Review helped me make my decision so wanted to share my experience. I have purchased there 1TB plan, initial conversation with team didnot go well, but once I explained my concerns they were responsive and were willing to work and improve there interface. They have implemented new features like able to download folders as zip files which I like, since I have purchased the plan and also promised to introduce 2FA in there future releases.
    What I like
    1. I live in U.S, copying new files and downloading files and folder are very quick. I heard they host in cloudflare and have multiple location one of them is US.
    2. Viewing documents from any device, phone, ipad or desktop like pdf, word or ppt is good u don’t have to download and even u can update the text files. You can even take pictures from the application and store them directly clarity is not very great but good feature.
    3. Encrypted document storage is free for paid user.
    4. They have portable desktop application which works good, application is small and easy to use so I don’t map there network drive or there desktop software but use Portable drive which is very handy and no one else provide that option.
    What I don’t like:
    1. There desktop tool syncing is not very reliable I don’t trust until they improve it.
    2. Copying files or folder over if they already exists they don’t handle it well.
    3. Media player plays video but doesnot play all formats well. Sometime even plays in background on my desktop even though I have closed that video.
    4. Sharing file is good but is little buggy and they don’t provide folder share to a specific user.
    5. Versioning of document is not available.
    6. Sharing of file is little buggy but they provide password protection for shared document, so us can share and protect the document and then share in a email with your password.

    Reply
  2. Mind sending them over? I’ve talked with them, and being a US resident, they haven’t spoke derogatorily towards me.

    Reply
  3. Please share the screenshots. Would like to understand the reason for their unprofessionalism.

    Reply
  4. !!!Just OK!!!

    Hi
    I am a subscriber of Icedrive and would like to share my thoughts on it.

    They have a very long way to go to reach anywhere near the big guys like Onedrive, Google Drive, Dropbox and pCloud.

    Its nice that you get 10GB free space.

    But there are lots of basic function issues they need to fix.
    Folder downloading is not possible on Icedrive, which is a huge problem.
    (Whenever I address this issue to Icedrive support they reply about some browser restriction that won’t allow to download whole folder, but this can be done in almost every other cloud providers, even on Thunderdrive, which is newer than Icedrive).
    Not possible to see folder details. (When you upload lots of files, most times the progress bar hangs and stops at some random percentage. So you’re not sure if all the files are uploaded or not. And without any option to check the folder details its headache at times)
    When you try to rename files & folders, it won’t allow at times, may allow after you try multiple times.

    Some of these options work fine on mobile app but not on desktop browser.

    I know, they are new cloud storage provider.
    But with lots of technical issues I don’t recommend them to be your main cloud storage.
    They would require atleast one year more to stabilize every basic operations and run smoothly.
    It’s good for your mobile backups (photos & videos) which are not that important.
    But I DO NOT recommend them to store your important documents.

    I think they have to reconsider their prices too, atleast until they gain more customers.
    1 TB lifetime plan on Icedrive is 150$
    2 TB plan on pCloud is 350$ which makes their 1 TB 175$ (though they do not have 1 TB plan, but still that’s what their plan value is)
    And they always give offers too, like I got my 2TB LT pCloud plan for 245$, which makes 1 TB just 122.5$ which is cheaper than the IceDrive.
    With crypto LT subscription my 1 TB pCloud plan values at 185$. Just 35$ more than Icedrive.

    I would definitely go with pCloud as my primary backup solution as they are already established cloud providers.

    Icedrive looks cool, their customer support is good and they are trying very hard to make a name in the competitive world of online storage solutions. And hope that some day they become one of the toppers.
    But when you need to trust you personal and sensitive documents its always better to choose the best out there.

    Reply
  5. my experience:
    Bought a lifetime 5TB for 459 Eur …. upload and download, work perfectly …. I also have pcloud 2TB lifetime (more expensive) … but at the moment I don’t see much difference between them …
    with icedrive and 5TB I’m:
    Very satisfied!!!

    Reply
  6. I have bought the 150GB plan and I’m quite happy with icedrive. When I address some request to them they always answer kindly and positively.

    Reply
  7. Icedrive looks great despite some issues with syncing and folder downloading. The free 10 Gig, their overall pricing and the possibility to buy lifetime storage without the hassle of recurrent plans makes this a very attractive service.
    But then, has anyone looked at their terms?
    Read section 3: ID CLOUD SERVICES LTD may modify the Agreement which will become effective immediately upon its posting to the website. Your continued use of the website and any associated services indicates your acceptance of the Agreement and you agree to be bound by such modification or revisions….
    Also section 6: … ID CLOUD SERVICES LTD may change, suspend or discontinue all or any aspect of the Services at any time, including the availability of any feature, database, or Content, without prior notice or liability.
    Having read this, Icedrive, however good it may be or become, cannot be my primary backup or cloud service.
    Reading on section 9: …. Although ID CLOUD SERVICES LTD will not be liable for any losses you might suffer, you may be liable for the losses of ID CLOUD SERVICES LTD or others.
    Reading on their terms of service may give a somewhat paranoid impression.
    And what to think of this (section 17): …and you license to ID CLOUD SERVICES LTD all patent, trademark, trade secret, copyright or other proprietary rights in and to such Content for distribution on the Services pursuant to the Agreement.
    Luckily, they seem to be aware that some confusion may arise and they are clear in one aspect: For clarity, you retain all of your ownership rights in your content.
    Anyone else with second thoughts on this?

    Reply
  8. Maybe give some actual evidence instead of accusations? Anyone…ANYONE…can toss out the term “racist” for anything. Disagree with someone? Racist. Don’t like a policy? Racist. Your comments don’t provide a single piece of evidence to support it, and the fact that you didn’t reply to any of the followups says a lot.

    Reply
  9. Slow speed and missing a lot of file after folder upload to the cloud.
    Not reliable at all, wasted o lot of time to verify if files uploaded correctly ..and still lost many of them.
    Not recommended

    Reply
  10. Something I think should be mentioned in this review which I just found on their site’s DMCA page: “As per EU directive “Article 13″ we have implemented upload filters which calculate the unique hashes of each file to identify possible copyright infringement. Reported file hashes are also stored in our database which aids to build & collect information on infringing data and activity.”

    Reply
    1. Thanks for this information! That’s pretty important stuff.

      Reply
  11. I was testing Google Drive and Ice Drive for the past two days and in the process i have found some severe flaws with Ice Drive.

    1) Deleting files in the PC application (drive mount) has not deleted the files in the cloud. I had to log-in to the web application and delete the files from there.

    2) Overwriting image files in the PC application corrupts the file. If i copy the same image twice in the drive mount the file becomes unusable. But the same file is working well without issues in the web application.

    3) After wiping out all the files in my drive by deleting them and clearing the trash. The “recent” section still listed some 52 image files in an accessible and downloadable state. I once again deleted them, cleared the trash and made sure that no other files are left in the main storage but guess what? the “recent” section still retained those files. I cannot delete them. Its looping itself back as recently accessed.

    One thing what i don’t understand is, those 52 image files were zipped and uploaded as a single file. How come they were out there as individual files in the “recent” section? Totally bizarre.

    4) Large files cannot be downloaded directly from the web app for that you will be needing the PC application which means you have to rely your important files 50-50 on a maximally flawed PC application and minimally flawed web application. I don’t think that would work out well.

    I am currently test syncing folders with Google Drive. Except some lack of features, for what it is, Google Drive is working flawlessly. Ice Drive is total mess. If you know any better alternative to Google Drive with good security and monthly payment option please let me know.

    Reply
  12. I found their support to be poor, slow and combative. They also make false claims. They claim their virtual drive works just like windows explorer. This is not true. I cut and pasted files into the virtual drive to sync them with the cloud. The operation malfunctioned and then I lost all of the files. In this case, the cut operation should not have happened as is usual in explorer if paste does not fully complete. So, it does not work just like windows explorer. The aggressive support told me “first of all…..do not ‘move’ items into virtual drive…”…instead, I must copy and paste (not cut!). When I reminded them that this was not noted anywhere and did not suggest the app work just like windows explorer, they just ignored my message.

    Note that I also have a sync.com account and the above has never been an issue when moving files to my sync.com folder on my laptop.

    Development seems slow, lots of things that other cloud storage can do that this one cannot and seems only a one man band. Be careful!

    Reply
  13. Icedrive is very “young” , however I love that they published their roadmap here: https://icedrive.net/roadmap I with other vendors would be as transparent.

    Before I could go much further with it, being on macOS, I’ll need to wait until Q1 2021 for the “Mount application for macOS” . I believe this will give true Finder integration. The “portable” app is OK but limited as I really want the files to appear like they are part of the OS file system (like Sync.com does).

    I did get the portable app running on Linux Mint and it works really well. I was able to edit a MS Word doc in Mint (using LibreOffice) and the open it on my Mac in Word and see the edits and continue editing.

    How about backup though? As it is now, the files I uploaded are copies of files in my folder structure, and changes made to files in one or the other won’t sync. I don’t want to delete my local copies because I’d have to trust IceDrive implicitly, and as an old IT guy, I don’t want all my eggs in one basket. I need to be able to backup those files! Perhaps the “mount application” will solve that in 2021? Let’s hope.

    All that said, very impressive GUI and being able to run on Mac and Linux is a big plus (you listening Sync.com?). IceDrive shows a lot of promise and I’ll be watching closely.

    Reply
  14. I’ve been on a 1tb monthly payment plan for a couple of months and I’m using it as cloud storage for my vast library of DVDs and old VHS recordings. I’ve found the interface on PC and android to be clear, clean and modern looking, but the Icedrive folder on Windows has a tendancy to unmount itself and disappear. This is probably more the fault of Windows 10, though, with its never ending run of updates introducing more bugs. Compared to PCloud and Mega, Icedrive’s upload speeds are slow, but its built in server means I can watch anything I’ve uploaded on my tablet, phone or PC very easily. Casting to my Chromecast on the TV also works seamlessly from my phone through Solid Explorer. I moved everything I had on Mega and Google Drive to Icedrive because accessing the content is far easier and because I only tend to watch anything once, (I have a lot of documentaries), my bandwidth use is only taken up when I’m uploading and Handbrake’s compression algorithms mean that everything I am uploading is as small as possible. All in all Icedrive is a good service, though better over wifi than data for streaming, but that’s the same for everything.

    Reply
  15. I spent a lot of time reviewing this and the other cloud storage reviews. Ice Drive seemed to have the right mix of features, storage and price so I bought the 150GB plan. However, I have since moved on to another provider because of the following problems:

    1) Apple Numbers and Pages files sometimes turn into a folder when I upload them into IceDrive. This happens about 10-15% of the time, which means I have about 60-90 files that are now “folders. When I try to upload a new version, I get “error, folder already exists”, which is frustrating. Also, I have to search for the file in the folder section OR the file section since I don’t know which ones were warped into a folder.

    On a positive note, the 8 files I tested seem to work fine if i download the “folder” and then open it on my computer. I did not test more.

    2) I spent ungodly hours verifying that all of my files uploaded. It was unacceptable to me. Here is why I had to spend so much time:
    – I used the mac client to upload 100 office files, but only 88 actually appeared in IceDrive even though the client said all 100 files uploaded. If I try it again, i received confimation that all 100 uploaded but this time, 92 appear in IceDrive. Insane!!

    So I switched to the webclient but I experienced the same issue except it was even worse. The web client does not alert you that a file exists, offering an option to re-upload or skip it. So I had to upload all 100 files several times and STILL not all files appeared. Maddening!

    Finally, I have a few PDFs that are 1.1GB and I had to try to upload them a few times because they failed.

    3) I found two files that are corrupted after entering IceDrive. One may or many not have been corrupt before the upload. The other file worked two days before the upload. I am scared that IceDrive will corrupt files.

    4) the final issue is more of a design issue rather than a malfunction/bug. IceDrive mac client does not let you see previews of files to help find the correct one. I like how Sync and PCloud both let you navigate files as if they are on your computer.

    So, I have moved on to another cloud storage provider.

    Reply
    1. I thought of one more issue that I forgot to mention:
      when I tried to download an Apple Numbers file from the desktop client, i got “invalid action” or some other alert. I had to switch to the web client to download it. Maybe these problems are only with Apple, but that is the only computer I have.

      So my comment #2 above should probably be renamed:
      You have to switch back and forth between the desktop and web client to accomplish a task.

      Reply
  16. Icedrive’s customers are all screaming that the Icedrive app keeps crashing, but their frustrations fall on deaf ears.

    I feel completely deceived by having bought Icedrive.

    Out of literally hundreds of programs on my PC and Mac, Icedrive is the ONLY one that doesn’t work on any of my computers.

    I’ve spent 20+ hours in the last few months trying to get it work. I have reconfigured and reinstalled the app and related functions on my computers a hundred times, but Icedrive still malfunctions.

    When you open the Icedrive app (Windows 10 PC), after a few seconds it crashes.

    Icedrive’s Facebook page, Twitter, and countless review websites are flooded with IceDrive’s customers all complaining about the crashing and therefore not being able to auto-sync folders for backup to Icedrive’s servers and it has been like this for MONTHS now.

    IceDrive’s response? Do nothing.

    Their sense of arrogance and complacency holds no limits. They refuse to fix the crashing problem or many other stupid flaws (e.g. why is their Windows 10 app’s window so small? why make it as tiny as possible – only about 4 inches by 4 inches – to cause maximum inconvenience to your customers?)

    Avoid Icedrive like the Coronavirus. They don’t care about their app or their customers.

    Reply
    1. I just tried the free 10 GB version of IceDrive and I thought the app crashes on my PC too. However, it actually just automatically minimizes and can be opened at the notification area of the taskbar (lower right area near the clock). I’m not sure if you are referring to this or an actual crash.

      Reply
  17. Be aware. Icedrive will disappear everyday due to what I consider to be subpar operational standards. This may be ok for personal backup but anyone looking for 24×7 availability be aware. This is from their support organization when I queried a period of no activity on my first day of a lifetime plan.

    “Every day at 6:00 am (UK time) our main server starts performing heavy scheduled tasks. This takes approximately 3-4 minutes, during which time the server is unable to accept HTTP requests or do any other work. After completing the tasks, the server returns to normal operation.”

    Reply
  18. Terrible, I moved files from a previus cloud to icedrive and I though it was done because all folders were in the mounted drive, when I checked inside the folders, ALL EMPTY. My previous cluod permitted to ripristinate the files otherwise a huge damage. Totally unreliable.

    Reply
  19. Support responds doesn’t give straight answers. I asked if an EU VAT invoice was possible, they said sure, create a ticket. So, i did. In the ticket I was super specific again, they said sure.
    15 messages later I’ve got a custom invoice without EU VAT. Turns out it’s not possible. It’s the kind of support that just wastes your time. So if you’re serious about your backup (for business or something) look somewhere else.

    I asked about WebDAV support. Sure they said. But running Hyper backup (Synology) to setup a backup didn’t work. I’ve contacted them around 8 times about it, no answer or any proper solution other than “try again”.
    So I tried syncing instead, which worked. So I guess they have a file-size cap or something, since Hyper creates big images.
    So you can forget about versioning if that’s something you’re looking for. Unless you use their native app of course, which is not available on Synology.

    Also I got an e-mail that “for now” they keep supporting WebDAV, which makes me wonder for how long … So that could turn our to be thrown away money.

    + Webportal looks sleek.
    + Support is quick to respond
    + Great lifetime price

    – Support is lazy and useless
    – Can’t deliver what they promise
    – (very) Limited WebDAV services
    – Reliability
    – Long-term WebDAV support is very questionable.

    Bottom-line: I’ll look for an alternative.

    Reply
  20. I’ve signed up for the free IceDrive account two or three weeks ago since I’ve been looking to give it a try to several cloud storage providers. I was very excited about IceDrive’s clear interface. When uploaded my first files, it was easy. But then I wanted to explore all the sharing features of my uploaded files, and it took me quite a time to understand, that I have to right-click the file itself to perform a certain action. You may consider improving navigation because not all users are tech-savvy.

    Reply
  21. Lack of support is a major problem here. Support tickets more than 10 days old. 5 days with no reply. I’ve seen bad support before but these guys just took it to another level where they don’t even bother responding to tickets.

    Reply
  22. I’ve created a free 10 gb icedrive account lately, before uplaoding some files, i need to ask a ques.

    Does icedrive protect free accounts with the same strong twofish encryption on their servers?
    i mean everything i upload in my free storage protected with twofish encryption on their servers?
    thank you.

    Reply
  23. You might need to revisit some of your findings. Folder sync is now available there and works equally for me as OneDrive. AutoUpload feature of Photos and Vids to encrypted area is a big plus.
    I was using iDrive from 4 years and the speed is shit. Look at the speed of IceDrive. Mobile app can be easily used for viewing uploaded data.
    I have linked 2 mobiles and 1 PC. All data goes automatically to their respective folders.
    Collab is something which is not there but again I dont use such service for sharing things. I use this to keep things away from people and only accessible to family via my single login.
    Lifetime plan of $149 is a deal-breaker.

    Reply
  24. + UI is sleek, attractive, easy to use.
    + Linux desktop app works well, integrates office tools.
    + True E2E encryption.
    + Lightning fast download/upload speeds.
    + Generous lifetime plans.

    – No 2FA !!!
    – Still some bugs here and there, need sorting out.
    – Small firm, potential high risk, will it be around next year?
    – Support: deplorable, verging on non-existent.

    Conclusion:
    They need to be much more professional in terms of dealing with business users, support, reliability.
    The lack of 2FA makes a mockery of their E2E encryption, (great shame).

    (Maybe that old idiom “you get what you pay for” rings true in the world of cloud storage companies).

    Reply
  25. After all, they have 2FA. The same Mac application is still missing as it is for Windows. Overall, I am very happy. It works reliably.

    Reply
  26. Hallo,
    Interesting and exhaustive article: congrats!
    One question, though: in the “Terms of Service” I found this:

    “TERM OF SERVICE:
    ….
    ID CLOUD SERVICES LTD may change, suspend or discontinue all or any aspect of the Services at any time, including the availability of any feature, database, or Content, without prior notice or liability.”

    I am kind of puzzled as well as worried! Does this mean that the service may be discontinued without prior advise (because of, e.g., bankruptcy) and then causing my entire data being lost?!

    Reply
  27. Did Icedrive go out of business? I tried to sign up but can’t get past the point where they e-mail you a 4-digit code to verify your e-mail address. I never received the e-mail. I tried two different e-mail accounts with the same result. I checked my spam and virus e-mail folders. No e-mail. I e-mailed them three days ago using the support page form and have received no reply.

    Reply
  28. +They have an attractive price setting.
    +Some bugs here and there.
    +Clear user interface

    -But the support can be better. I logged a ticket, no response from them. Two weeks later closed without a reason.

    Reply
    1. I take 1year subscription plan and when i ask on twitter about safety and security and some problems i have in icedrive , they block me on twitter ( what type of support they want ) ,,, now i m thinking i should go for mega cloud storage

      Reply
  29. I am an IT professional who bought a lifetime subscription. I initially had problems uploading large files which would always fail. I should have bailed then.

    I tried accessing schoolwork after a recent update on August 14. The files wouldn’t decrypt on Windows, through the web interface, or on Mac and mobile (app just crashed). I read other recent reviews on Trust Pilot and have experienced the same as others. I have to assume all of my grad school files are gone since I’ve been ghosted by customer service. They punted to “the developers” and no longer respond to messages.

    The files I’ve lost include: all of my grad school work, 10 years of tax returns, medical records, sentimental documents, and much more priceless data.

    You would be insane to trust this company with your data. One of the worst companies to trust your sensitive data with.

    Reply
  30. If I were to make a car, I would start by focusing on one function at a time and the first function would be to make the car achieve its base purpose which is to provide reliable transportation from point A to point B.

    The base purpose of cloud storage is to reliably and securely send and receive data to the cloud servers and to reliably and securely store that data on the cloud servers.

    I see way too many reviews and comments that focus first on features and pricing and so on that are outside of the most important base feature of cloud storage – secure and reliable data communications and storage. Icedrive knows what they have and what the features outside of the base security they need to work out. When a company puts the base function of a product first, that tells me a lot about what they value and that they are playing a long game. As a new player in the game, Icedrive gets 5 out of 5 stars from me for getting the base function designed and implemented correctly. Please excuse any bad grammar.

    Reply
    1. Surely the very base function of any organisation selling a service is not to blatantly overcharge your punters and then refuse to correct it — and if you do overcharge then make it right as a matter of urgency. Icedrive wont even reply to my enquiry !! I have a ticket open since last night and asked thiis morning that they treat it urgently…

      Reply
  31. Great review, except you say in the article there is no 2FA yet you show Two Factor Authentication as a feature under Security! Which is it?

    Reply
  32. I have icedrive paid subscription plan of 1year,,,,,,,,, Icedrive is worst , when you sync folder in pc speed is very slow ( some files didn’t get uploaded ) ,,,,
    They have encrypted folder but if you put files on encrypted drive then you can’t share or if i put images in encrypted drive then its hard to find any particular photo ,,,,, There is no way to transfer files from ‘My Icedrive’ to ‘encrypted storage’ or ‘encrypted storage’ to ‘My icedrive’ ,,,,,,, 2fa not working with mobile numbers ( it take lot of times to get pin in mobile number and sometimes didn’t get pin ,,,,you have to use Authenticator) ,,,,,,,,,,,,,
    SECURITY
    Encrypted storage is safe but ,,,,,,,
    Icedrive not talking about security on normal drive ( i cant put all files on encrypted storage because then i cant share them ) ,,, so most of the files you to put in normal drive ( i.e. My Icedrive ) ,,,,,,

    When same thing i asked about security on normal drive ( My Icedrive ) them on twitter they blocked me on twitter
    Now I’m thinking to take subscription of mega cloud storage because

    Icedrive : –

    =Upload and download Speed on app – best
    = “ speed on sync folder in pc – worst
    = Can’t share files from encrypted storage
    = Hard to find any specific photo in encrypted storage
    = No way to transfer files from my icedrive to encrypted storage
    = if you ask any question on their security they block you on twitter
    = Auto backup not working in my android phone
    = Easy to use
    = you can’t get regular update
    = icedrive only talk about encrypted storage safety ( what about normal drive safety )
    = sometime large size files get failed on uploading time
    = they just trying to copy of pcloud

    Reply
  33. I don’t trust any kind of cloud drives. icedrive team can see your data and never know what if they can be give it to in darkweb, eh?

    So…What about Linux built in with Full Disk Encryption? That is prevent from hackers will not going to hacking in, lol!

    Linux is champ!

    Reply
    1. Since you do not use Icedrive how can you rate it? Yeah, you said you did not trust any cloud drives, did you rate every cloud storage product one *? Otherwise, it’s unfair to Icedrive.

      Reply
  34. They auto-renew your sub — even if you don’t want them to — I thought that it was illegal for them to keep your Credit Card Details — I’m going to try something else. Who knows what might happen to my personal financial data held by them against my will.

    Reply
  35. This is an overpriced, half-baked piece of kit. I tested it out with the free account. I set it up in a web browser with a 60 character password. I uploaded a couple of folders totalling approx 2gb. It took 15 mins. Moreover there was no way of knowing whether they were encrypted or not. You see there are 2 folder structures to upload to: one called icedrive, another called encrypted. I tried uploading to the encrypted folder a couple of times but the uploads went into the icedrive folder. So I did a bit more reasearch and found out what no reviewer has told us. YOU HAVE TO USE CHROME BROWSER to get the 2 fish encryption. After all this messing around I then discovered that there’s a Windows App to download. So I downloaded it and entered my login and password. Except the password box will not accept a 60 character password. So I logged back into the browser account and changed my password to 30 characters. Even this wasn’t easy. I had kept both the 60 & 30 character passwords on a spreadsheet but when you want to change passwords you have to enter the old and the new (twice). That’s fine but you can’t cut and paste the clipboard with mousekeys. You have to use Ctrl+c to copy (or Ctrl+x to cut) then Ctrl+v to paste. Back I went to the desktop app and entered the new 30 character password and it would not accept it as a valid password even tho the browser account does. It seems to me that you could easily lock yourself out of this software and be unable to get back in. So I’ve ditched it.

    Reply
  36. Icedrive OVECHARGED me — when I enquired it took them 10 hours to tell me it –MAY– have been my bank – I contacted my bank and it wasnt them that overcharged !! Icedrive offer absolutely no urgency to correct their own overcharging. No matter how good a product is its not comfortable having to worry about the seller overcharging and inaction when its pointed out…. Cancelled the subscription– my data needs to be cared for by people that I can trust.

    Reply
  37. The story goes like this:
    My son (16) initially asked about copyright policy in response to which they posted linked to those policies (Over support ticket). He only asked to be more specific and his account was suspended [ Ticket [#Q2FH77XG] ]. When asked for the reason as to why the account was suspended. they replied ” Your account has been unsuspended and files restored.” But he did not stop there and further asked “Why was it suspended at the first place?” to which they replied “Your account has been suspended by a member of our staff for violation of our Terms of Service, possibly due to the fact that you have shared restricted or copyrighted material with the public”. Till here everything was fine but here is what he did next. He further emailed and asked for the reason as to why was it suspended, because as a matter of fact he did not share anything and suspension of account is a big move against a user. And he gave a negative review on TrustPilot because the support did not reply even after a long time. Now the support replies on trust pilot review “I have personally investigated your case after such serious claims.
    Upon investigation it appears that the reason you were suspended was due to using stolen credit cards, over 300 attempts with numerous different cards in fact. The only claim you have made which seems to be remotely accurate is the fact you wouldn’t spend money on us – Not your own, anyway.”
    Also they again SUSPENDED his account. The truth is, it was a free 20GB account. He never shared anything using this service. He says he did not use share link feature at all. As for payment abuse allegation, that too over 300 times, the lesser said the better. There is not a bit of truth in this, no truth at all. And the account remains SUSPENDED for a false reason. When asked again over email, their support says “Your account has been suspended for payment abuse. You made over 300 payment attempts using a dozen stolen credit cards. Didn’t you see our response to your TrustPilot review?” After that again the same behaviour and they do not reply back. So yes that is it.

    Their support is very combative and egoistical. Things depend on their whims, as they can suspend your account for reasons they themselves invented and there is nothing you can do about it. Well, the facts can be shared to everyone. People behind IceDrive do not value their customers.
    There are other better services out there.

    Reply
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