Icedrive Review

Icedrive is new to the storage scene, but is already showing great promise with its tight security and great ease of use. It has some rough edges, but you just can't beat 10GB of free space now, can you? Check out our full Icedrive review for the details.

By Aleksandar Kochovski
— Last Updated: 04 May'20
2020-05-04T08:01:23+00:00
Table of ContentsRating
Features
75%
Good
Pricing
98%
Excellent
Ease of Use
97%
Excellent
File Sharing & Syncing
65%
Decent
Speed
80%
Good
Security
95%
Excellent
Privacy
99%
Excellent
Customer Service
65%
Decent
User Reviews & Comments

Very Good
Starts from $ 167 per month for 150 GB
Free plan available

Icedrive is a promising newcomer to the cloud storage scene, focused on privacy and security. With its sleek interface and excellent security features, Icedrive seems destined for a great future. It’s entering a crowded field, though, with some strong competition from established cloud services. Find out how Icedrive fares against the competition in this full Icedrive review.

Icedrive came to the scene in early 2019, and since its launch it has been steadily growing and improving its service. Its main selling point is its airtight zero-knowledge encryption, and it has made some unique choices that set it apart from other cloud services. However, it still lacks key features, and there are great alternatives on our list of the most secure cloud storage providers.

Icedrive offers an elegant and easy-to-use interface, and it’s also light on the hard drive, as files never get permanently downloaded to your computer. Its free plan is very generous, offering 10GB of space at no cost. However, it still lacks collaboration options, such as upload links for folders and integration with third-party productivity apps like Google Docs and Microsoft Office 365.

Still, it’s a young cloud storage service, and it promises to bring more features in the future. If you’re looking for a fully fleshed-out service right now, though, you might want to check out some better alternatives, like pCloud or Sync.com.

Strengths & Weaknesses

Strengths:

  • Excellent privacy & security
  • Generous free plan
  • Zero-knowledge encryption
  • Beautiful user interface
  • File previews
  • Virtual drive on desktop
  • Good pricing

Weaknesses:

  • Lacks collaboration options
  • No upload links
  • No chat support
  • No block-level sync
  • Not good for productivity

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Features

75% - Good

For a relatively new cloud storage service, Icedrive has some very useful features. Its implementation of encryption is impressive and practical, and its approach to sync keeps files off your hard drive, freeing up space on your computer.

Icedrive isn’t the most feature-rich cloud storage service around. It still lacks a few basic sharing features, and encryption is available only for paid accounts. Although its free plan is excellent, the lack of features leaves something to be desired. If you’re looking for a genuinely stellar cloud service, you can try out Sync.com.

If you have a paid account, Icedrive lets you encrypt essential files, keeping them safe and private. Encryption is made easy with Icedrive. There is a separate “encrypted” tab, where all your private files are kept. You can upload files here just as you would with any other folder, but you can’t move uploaded files to this folder.

Another great feature Icedrive offers is its virtual drive, which lets you interact with all your online files as if they were on your computer. You can move, copy, rename, upload and delete files, and it’ll all get synced to the cloud. You can also preview files here, and you can even edit documents in their native apps, with any changes you make being uploaded after you’re done.

Icedrive doesn’t save any files to your hard drive, so there is no sync folder and certainly no selective sync options. However, this does have benefits because it allows you to move all of your files online and you don’t get duplicate files on your computer. If you really need a sync folder, though, Dropbox offers some excellent sync options.

Productivity Features

A particularly impressive feat is Icedrive’s implementation of file previews, which are available even with encrypted files. To keep your files private, Icedrive streams encrypted data to your computer, where it becomes decrypted and viewable only for the user. Previews work with all popular video and image formats, as well as Office documents and PDF files.

Icedrive also saves past versions of your files, so you can restore any file to a previous version. However, file versioning is not available on the desktop and mobile apps; it’s only available through the Icedrive website.

Unfortunately, Icedrive still hasn’t implemented any integration with third-party apps, so if you need to collaborate on a cloud-based document, say, via Microsoft Office 365, OneDrive would be a much better cloud storage choice. If you need to collaborate on files in the cloud, you should look at our list of the best cloud services for collaboration.

Also missing from Icedrive are several sharing features. Although Icedrive lets paid users add password-protected and expiring links to files, you can’t create upload links. 

You also can’t set permissions for links, like limiting who can download the file or how many times a file can be downloaded. You can try out pCloud if you want a cloud service with great sharing options.

Icedrive Features Overview

Starts from$ 167per month for 150 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
Twofish
Zero Knowledge
Two-Factor Authentication
Server Location
EU

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Pricing

98% - Excellent

Probably the most attractive aspect of Icedrive is the excellent value it offers. Its free plan is among the best free cloud storage options, with 10GB of cloud storage space on offer. Plus, its paid plans are also very cheap, especially when you consider their large amount of storage and the excellent security features you get with them.

Free
  • Bandwidth limit: 3GB
  • 10 GB Storage
Lite
  • Bandwidth limit: 250GB
  • 150 GB Storage
1-year plan $ 1.67/ month
$19.99 billed every year
Pro
  • Bandwidth limit: 2TB
  • 1000 GB Storage
1-year plan $ 4.17/ month
$49.99 billed every year
Save 16 %
Pro+
  • Bandwidth limit: 8TB
  • 5000 GB Storage
1-year plan $ 15.00/ month
$179.99 billed every year
Save 17 %

Icedrive has three premium plans to complement its generous free plan: Lite, Pro and Pro+. Going with a paid plan will give you access to some advanced features, notably the client-side encryption service. Paid users also have additional sharing options, including passwords and timeouts for links, plus a backup option for your phone on the mobile app.

When you create your Icedrive account, you receive 10GB of free storage, with a 3GB bandwidth limit. The first upgrade option on offer is the Lite plan, which is available only as a yearly subscription, to the tune of $19.99 yearly for 150GB of cloud storage and a 250GB monthly bandwidth limit.

Moving up a tier, the Pro plan will get you 1TB of storage for a mere $4.99 monthly (or $49.99 yearly). The bandwidth limit also goes up to 2TB for monthly transfers. That’s a lot of value for your money, but if you need even more cloud storage capacity, Icedrive offers one more plan.

The most expensive plan that Icedrive offers is the Pro+ plan. It comes with 5TB of cloud storage and an 8TB monthly bandwidth limit, at a price of either $17.99 per month or $179.99 yearly, which equals only $15 per month. 

Although these plans are very appealing, Icedrive could do even better by adding a plan in between the Pro and Pro+ plans, which would give users a bit more freedom of choice. 

For personal use, Icedrive’s premium plans are very competitively priced, but if you need cloud storage for multiple users, Sync.com has more affordable high-capacity plans for your business needs.

Ease of Use

97% - Excellent

Icedrive’s user interface design is, simply put, stunning. It’s supremely sleek and modern, with matte gradients in cool blues and greens, which is fitting of its icy brand image. 

Beyond the design, though, the interface is also very easy to use. Everything is exactly where you’d expect it to be and functions as you’d assume, which means the learning curve is practically nonexistent.

Users have four main ways of using Icedrive: the Icedrive website, a desktop app for both Windows and Mac, mobile apps for Android and iOS, plus the virtual drive that’s available only on Windows. The desktop app is portable, meaning you don’t need to install it to run it. The virtual drive, however, requires both installation and a reboot.

Icedrive on Desktop and Mobile

Icedrive’s web interface is particularly well designed and user friendly. It’s very intuitive, with large icons and fonts, and contextual menus that pop up when you click on a file or folder. Right-clicking an item will bring up a dropdown menu with file management and sharing options, something most websites don’t allow. 

The desktop app functions the same way as the website, with the same menus and dropdowns, with the exception of the “open/edit” option in the right-click menu. 

This option temporarily downloads the file to your computer, letting you open it in its native app and edit it. The edited version will be uploaded to the cloud and deleted from your device’s memory when you save your changes.

Mobile users have access to a similarly well-designed app. Besides the regular cloud app features, Icedrive’s mobile app can be set to automatically upload media files, such as photos and videos, and paid users have the option to encrypt these files, as well. There is also a backup feature, which lets you backup all of your documents, videos, photos and music at once.

Icedrive can also mount a virtual drive on your Windows computer, which will have the native Windows File Explorer interface. This means you can interact with files in the virtual drive just as you would with any other file on your computer. Cloud-based files and folders will appear in this drive as icons that you can interact with, but they won’t take up any space on your hard drive. 

One thing that disappoints, though, is a bug in the desktop app that stops you from encrypting files through it. You can access the “encrypted” folder via the desktop app, and the option to upload files is there, but encrypting files through the desktop app doesn’t work due to the bug. Although the bug doesn’t affect everyone, it may affect your Icedrive experience.

File Sharing & Syncing

65% - Decent

Icedrive makes some interesting choices with its implementation of file syncing. Although there are multiple ways to access your online files, there is no actual file syncing going on because your files are always in the cloud. File sharing is pretty standard, with some nice extras, such as password-protected links, but there are some pretty big letdowns, as well.

Icedrive’s sharing system is pretty basic. Clicking on a file in Icedrive will reveal two sharing options. You can share files either by email or with a sharing link. Email sharing is simply named “share,” and clicking it will open a pop-up window where you can add the email addresses of the recipients. You can also write a message to the recipient if you want.

Sharing files via a link is done with the “public link” option. Clicking on the option will open up a dialog that will let you set a password and an expiration date for your link. You can then copy the link and share it wherever you want, but there are no options for social media sharing directly from Icedrive.

Unfortunately, that’s pretty much all the sharing options available. You can’t set download limits and you can’t select exactly who can use your link. Plus, you can’t set permissions for users, which means you can’t send view-only links or allow someone to edit a file or folder. 

However, the biggest thing missing is upload links for folders, which severely limits your collaboration options.

If you’re looking for a cloud service with more advanced sharing options, Icedrive might not be right for you, but we have a guide where you can find some excellent cloud services for sharing. For example, Google Drive offers a robust sharing experience for free, with all the bells and whistles.

Icedrive Sync Features

As we mentioned, Icedrive doesn’t truly sync your files to your computer, it just creates icons of them that you can interact with. Whenever you open a file through the Icedrive desktop app or the virtual drive, it is downloaded but isn’t kept permanently, which frees up storage space.

You can still open and edit files with their native apps, though, either through the portable desktop app or through the virtual drive. This lets you make changes to files, and any changes you make this way get uploaded to the cloud. However, this method of work would require a constant and stable internet connection, which isn’t always possible.

Icedrive is useful if you’re short on hard drive space, as it doesn’t create a sync folder that would keep duplicates of your files. However, this means that there are always two different copies of a certain file, one on your hard drive and one in the cloud, which isn’t suitable for sensitive work that relies on a stable internet connection.

Speed

80% - Good
 First attemptSecond attemptAverage
Upload:29:3229:2729:30
Download:05:3805:2905:34

Icedrive manages some very good speeds, both for upload and download. Of course, this will depend on how close you are to its servers, which are located in the UK, Germany and the U.S. To perform our speed testing, we used a 1GB test file, with a download speed of 32 Mbps and an upload speed of 6 Mbps.

Uploading our test file to Icedrive took around 29 minutes, a few minutes off from the expected upload time of 23 minutes and 40 seconds. Downloading the 1GB test file took five and a half minutes, only one minute behind the expected download time of four and a half minutes. 

This all means that, although Icedrive is a fairly fast service, it won’t be winning any marathons, as it does exhibit some lag, both on upload and on download. Plus, block-level sync isn’t available, so any changes you make to large files will mean the entire file has to be reuploaded, instead of only the altered bit.

Security

95% - Excellent

Security and privacy are Icedrive’s strongest selling points. Icedrive employs the Twofish protocol to encrypt all your files, instead of the usual TLS protocol used by most other cloud storage providers. According to Icedrive, using this lesser-known encryption protocol will result in higher security, since most hackers aren’t as familiar with it.

Icedrive offers zero-knowledge encryption and end-to-end protection. It encrypts your files from the moment you start uploading them, to keep them safe from man-in-the-middle attacks while in transit. Upon reaching Icedrive’s servers, your files are re-encrypted. All encryption and decryption happens client-side, and you’re the only one with access to your encryption key.

Icedrive even allows you to preview encrypted files, something that isn’t usually possible. It does this by sending you encrypted data, which is temporarily downloaded and decrypted on your side, allowing you to preview the file, though this isn’t possible with all file formats. 

One thing Icedrive doesn’t offer, though, is two-factor authentication, and that’s the only thing keeping it from getting perfect marks in our review. This means that someone with your login info could access your files, and that your login is vulnerable to brute-force hacking, though Icedrive claims that the feature is coming soon.

Privacy

99% - Excellent

Privacy is an area where Icedrive truly shines. It makes a point of not keeping any of your data unless you give it permission, and you can download your personal data to see exactly what is available to Icedrive. They also never use third-party tracking apps, such as Google Analytics, so whatever you do on Icedrive is known only by you.

Looking at the privacy policy, it seems a little short, but it’s to the point. It claims that your personal info, like your email, may become available to them if you contact them via email or subscribe to email updates, which is all very obvious. The privacy policy also states that this data is kept secure and is never given to a third party.

Icedrive’s DMCA policy is mostly legal fluff, but it has some clauses that require clarifying. A clause in the DMCA statement says that Icedrive uses a filter to calculate the unique hash of any file entering its system. Although this sounds worrying at face value, a hash is just a simple identifier, and it’s nowhere near enough to reconstruct or decrypt your data.

Icedrive is based in the UK, which means it complies with UK privacy laws, and it’s also GDPR compliant. In all, Icedrive’s service is private, with zero-knowledge encryption keeping your data safe. Plus, all files are encrypted client-side, so you should have no worries about privacy, as long as you keep all your files encrypted.

Customer Service

65% - Decent

Customer support is one area where Icedrive is somewhat lacking. The only support option is to submit a ticket with customer service. There is no chat support, and you can’t make a phone call, either.

That said, support is relatively quick to reply, and the staff is very helpful. We usually received a response within minutes, even on a Friday night. However, one reply took around four hours, so your mileage may vary.

The Verdict

Even though it is still very young, Icedrive shows a lot of promise. It’s an attractive choice for those with security and privacy on their mind. Plus, Icedrive has promised to completely cover its service with its client-side zero-knowledge encryption by 2022. 

If you’ve got price on your mind, Icedrive’s free plan has plenty of storage, and its paid plans offer some good bang for your buck, as well.

There are still a couple of bugs to iron out, though, and Icedrive’s lack of features shows its young age. However, with many features on the horizon, Icedrive could soon find itself in the cloud storage hall of fame. 

Thank you for reading our Icedrive review.

Starts from$ 167per month for 150 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
Twofish
Zero Knowledge
Two-Factor Authentication
Server Location
EU

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Icedrive Review

A very strong new contender.

Icedrive is new to the storage scene, but is already showing great promise with its fast speeds and great ease of use. It has some rough edges, but you just can't beat 10GB of free space now, can you? Check out our full Icedrive review for the details.
Starts from$ 167per month for 150 GB
Visit Icedrive

14 thoughts on “Icedrive”

  1. Icedrive User Rating

    They are racist and bias, never waste your money on IceDrive.
    Their App doesn’t work in my country and when I asked about their App, they responded in a very derogatory manner. They are racist and bias. If you are not from UK or Europe, they will treat you in an ill-way. Never pay a single penny to them and never trust them. It is my humble request to all readers. This happened with me and they are not ashamed even. I have screenshots of their ticket-conversations with me.

    1. Mind sending them over? I’ve talked with them, and being a US resident, they haven’t spoke derogatorily towards me.

    2. Please share the screenshots. Would like to understand the reason for their unprofessionalism.

    3. Icedrive User Rating

      Maybe give some actual evidence instead of accusations? Anyone…ANYONE…can toss out the term “racist” for anything. Disagree with someone? Racist. Don’t like a policy? Racist. Your comments don’t provide a single piece of evidence to support it, and the fact that you didn’t reply to any of the followups says a lot.

  2. !!!Just OK!!!

    Hi
    I am a subscriber of Icedrive and would like to share my thoughts on it.

    They have a very long way to go to reach anywhere near the big guys like Onedrive, Google Drive, Dropbox and pCloud.

    Its nice that you get 10GB free space.

    But there are lots of basic function issues they need to fix.
    Folder downloading is not possible on Icedrive, which is a huge problem.
    (Whenever I address this issue to Icedrive support they reply about some browser restriction that won’t allow to download whole folder, but this can be done in almost every other cloud providers, even on Thunderdrive, which is newer than Icedrive).
    Not possible to see folder details. (When you upload lots of files, most times the progress bar hangs and stops at some random percentage. So you’re not sure if all the files are uploaded or not. And without any option to check the folder details its headache at times)
    When you try to rename files & folders, it won’t allow at times, may allow after you try multiple times.

    Some of these options work fine on mobile app but not on desktop browser.

    I know, they are new cloud storage provider.
    But with lots of technical issues I don’t recommend them to be your main cloud storage.
    They would require atleast one year more to stabilize every basic operations and run smoothly.
    It’s good for your mobile backups (photos & videos) which are not that important.
    But I DO NOT recommend them to store your important documents.

    I think they have to reconsider their prices too, atleast until they gain more customers.
    1 TB lifetime plan on Icedrive is 150$
    2 TB plan on pCloud is 350$ which makes their 1 TB 175$ (though they do not have 1 TB plan, but still that’s what their plan value is)
    And they always give offers too, like I got my 2TB LT pCloud plan for 245$, which makes 1 TB just 122.5$ which is cheaper than the IceDrive.
    With crypto LT subscription my 1 TB pCloud plan values at 185$. Just 35$ more than Icedrive.

    I would definitely go with pCloud as my primary backup solution as they are already established cloud providers.

    Icedrive looks cool, their customer support is good and they are trying very hard to make a name in the competitive world of online storage solutions. And hope that some day they become one of the toppers.
    But when you need to trust you personal and sensitive documents its always better to choose the best out there.

  3. 2
    THIS APP IS A SCAM!!! I was downloading a 5.5GB file, my download stopped and I got a notification that my IP address has reached the download limit and I should therefore upgrade. I upgraded and paid for a subscription but still couldn’t continue downloading my file. It’s a Scam!!!!

  4. Icedrive User Rating

    my experience:
    Bought a lifetime 5TB for 459 Eur …. upload and download, work perfectly …. I also have pcloud 2TB lifetime (more expensive) … but at the moment I don’t see much difference between them …
    with icedrive and 5TB I’m:
    Very satisfied!!!

  5. Icedrive User Rating

    I have bought the 150GB plan and I’m quite happy with icedrive. When I address some request to them they always answer kindly and positively.

  6. Review helped me make my decision so wanted to share my experience. I have purchased there 1TB plan, initial conversation with team didnot go well, but once I explained my concerns they were responsive and were willing to work and improve there interface. They have implemented new features like able to download folders as zip files which I like, since I have purchased the plan and also promised to introduce 2FA in there future releases.
    What I like
    1. I live in U.S, copying new files and downloading files and folder are very quick. I heard they host in cloudflare and have multiple location one of them is US.
    2. Viewing documents from any device, phone, ipad or desktop like pdf, word or ppt is good u don’t have to download and even u can update the text files. You can even take pictures from the application and store them directly clarity is not very great but good feature.
    3. Encrypted document storage is free for paid user.
    4. They have portable desktop application which works good, application is small and easy to use so I don’t map there network drive or there desktop software but use Portable drive which is very handy and no one else provide that option.
    What I don’t like:
    1. There desktop tool syncing is not very reliable I don’t trust until they improve it.
    2. Copying files or folder over if they already exists they don’t handle it well.
    3. Media player plays video but doesnot play all formats well. Sometime even plays in background on my desktop even though I have closed that video.
    4. Sharing file is good but is little buggy and they don’t provide folder share to a specific user.
    5. Versioning of document is not available.
    6. Sharing of file is little buggy but they provide password protection for shared document, so us can share and protect the document and then share in a email with your password.

  7. Icedrive User Rating

    Icedrive looks great despite some issues with syncing and folder downloading. The free 10 Gig, their overall pricing and the possibility to buy lifetime storage without the hassle of recurrent plans makes this a very attractive service.
    But then, has anyone looked at their terms?
    Read section 3: ID CLOUD SERVICES LTD may modify the Agreement which will become effective immediately upon its posting to the website. Your continued use of the website and any associated services indicates your acceptance of the Agreement and you agree to be bound by such modification or revisions….
    Also section 6: … ID CLOUD SERVICES LTD may change, suspend or discontinue all or any aspect of the Services at any time, including the availability of any feature, database, or Content, without prior notice or liability.
    Having read this, Icedrive, however good it may be or become, cannot be my primary backup or cloud service.
    Reading on section 9: …. Although ID CLOUD SERVICES LTD will not be liable for any losses you might suffer, you may be liable for the losses of ID CLOUD SERVICES LTD or others.
    Reading on their terms of service may give a somewhat paranoid impression.
    And what to think of this (section 17): …and you license to ID CLOUD SERVICES LTD all patent, trademark, trade secret, copyright or other proprietary rights in and to such Content for distribution on the Services pursuant to the Agreement.
    Luckily, they seem to be aware that some confusion may arise and they are clear in one aspect: For clarity, you retain all of your ownership rights in your content.
    Anyone else with second thoughts on this?

  8. Icedrive User Rating

    Slow speed and missing a lot of file after folder upload to the cloud.
    Not reliable at all, wasted o lot of time to verify if files uploaded correctly ..and still lost many of them.
    Not recommended

  9. Something I think should be mentioned in this review which I just found on their site’s DMCA page: “As per EU directive “Article 13″ we have implemented upload filters which calculate the unique hashes of each file to identify possible copyright infringement. Reported file hashes are also stored in our database which aids to build & collect information on infringing data and activity.”

    1. Cloudwards.net - Chief Editor

      Thanks for this information! That’s pretty important stuff.

  10. Icedrive User Rating

    I was testing Google Drive and Ice Drive for the past two days and in the process i have found some severe flaws with Ice Drive.

    1) Deleting files in the PC application (drive mount) has not deleted the files in the cloud. I had to log-in to the web application and delete the files from there.

    2) Overwriting image files in the PC application corrupts the file. If i copy the same image twice in the drive mount the file becomes unusable. But the same file is working well without issues in the web application.

    3) After wiping out all the files in my drive by deleting them and clearing the trash. The “recent” section still listed some 52 image files in an accessible and downloadable state. I once again deleted them, cleared the trash and made sure that no other files are left in the main storage but guess what? the “recent” section still retained those files. I cannot delete them. Its looping itself back as recently accessed.

    One thing what i don’t understand is, those 52 image files were zipped and uploaded as a single file. How come they were out there as individual files in the “recent” section? Totally bizarre.

    4) Large files cannot be downloaded directly from the web app for that you will be needing the PC application which means you have to rely your important files 50-50 on a maximally flawed PC application and minimally flawed web application. I don’t think that would work out well.

    I am currently test syncing folders with Google Drive. Except some lack of features, for what it is, Google Drive is working flawlessly. Ice Drive is total mess. If you know any better alternative to Google Drive with good security and monthly payment option please let me know.

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Icedrive Review

A very strong new contender.

Icedrive is new to the storage scene, but is already showing great promise with its fast speeds and great ease of use. It has some rough edges, but you just can't beat 10GB of free space now, can you? Check out our full Icedrive review for the details.
Starts from$ 167per month for 150 GB
Visit Icedrive
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