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Overall Rating 81%Good
Plans & Pricing
80%Good
Features
95%Excellent
Speed and Performance
95%Excellent
Online Backup
85%Very Good
Security
80%Good
File Restoration
75%Good
File Syncing and Sharing
95%Excellent
Mobile Access
85%Very Good
Web Access
80%Good
Support
40%Terrible

SugarSync Overview

 

Our SugarSync Review 2017

SugarSync Review 2016 | THE BEST DROPBOX ALTERNATIVE?!

Visit www.sugarsync.com

I admit it might be a little bit difficult to comprehend what SugarSync is all about, especially if you’re new to the cloud scene.

The company, however, is one of the biggest rivals to services like Dropbox, thanks to its advanced features and syncing functionalities.

As a matter of fact, SugarSync is currently one of the leading cloud syncing and backup services, along with other providers like Carbonite, IDrive, Box and Sync.com, just to name a few.

It has partnered with brands like:

  • Korea Telecom
  • France Telecom-Orange
  • Lenovo
  • SanDisk
  • BestBuy

To provide an integrated cloud service package, optimized for not only backups but also file sharing and syncing.

Unfortunately, SugarSync does not come with free limited storage accounts like its closest competitors. Users can only take advantage of a 30-day free trial, and that’s only after giving out their credit card details.

As a strict backup solution, SugarSync is certainly overkill and too expensive.

But if you’re looking for:

  • File syncing
  • File sharing
  • Music streaming
  • Album sharing

And additionally like the fact that you’re fully backed up in the cloud — then this service is the solution for you.

To save you the trouble of doing so to get a feel for the service, I’ve taken the time to go through nearly everything on SugarSync, and have subsequently prepared a detailed review of the service.

Who is SugarSync For?

Cloud storage and backup services are progressively growing in popularity among home users and businesses. That’s why services like SugarSync are persistently gaining traction in a market of over 500 million users.

Going by the features we’ve analyzed, this particular cloud application provides straightforward and flexible solutions for individual users and businesses alike.

In addition to offering cloud backup at a cost, SugarSync is better known for its sharing and syncing features, consequently facilitating file distribution and collaboration, with family members and business teams, across multiple devices and platforms.

Strengths and Weaknesses

What is SugarSync?

SugarSync is a cloud service that supports active synchronization of data across multiple computers and devices for sharing, syncing and file backups on:

Windows

Mac OS X

iOS

Android

Only a single third party application, which unfortunately got discontinued, supports Linux.

Headquartered in San Mateo, California, Sharpcast, the mother company behind SugarSync, was incorporated in the year 2004 by Gibu Thomas as the Chief Executive Officer, and Ben Strong as the Chief Technical Officer.

The duo came up with Sharpcast Photos in 2006, an application for synchronizing photos between multiple phones and PCs. However, two years down the line, both Ben and Gibu left the company and were replaced by Laura Yecies as the Chief Executive Officer.

Laura and her team restrategized the entire company and subsequently rebranded it as SugarSync in 2009, marking the end of Sharpcast Photos.

To maintain an active user base, they offered people who had already saved their images on the application a chance to migrate to SugarSync, where they’d find all their photos intact.

That step helped them hit the ground running, with the first group of users, which has since grown by millions.

 

Alternatives for SugarSync

Starts from
$ 9.90 per month
Jottacloud Review
  • Servers in Norway.
  • Unlimited storage and backup.
  • Decent speeds.
  • No local encryption.
  • Slower uploads on larger files.
www.jottacloud.com
Starts from
$ 8.00 per month
Livedrive Review
  • A LOT of features.
  • FTP/WebDAV access.
  • Decent file sharing.
  • Terrible user interface.
  • Extra restore software.
  • Expensive, hard to cancel.
  • Pricing hidden.
www.livedrive.com
Starts from
$ 8.69 per month
Justcloud Review
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups
www.justcloud.com

Plans & Pricing

80% – Good

Unfortunately, SugarSync does not offer a free account.

It only comes with a 30-day trial period across all its plans, which requires credit card information when you sign up.

I like the fact that SugarSync’s pricing plans are simple and straightforward. You don’t have to go searching through the main website, clicking through multiple programs and sub-categories, to find an ideal package.

As an individual user, you get to choose between:

  • 100GB at $7.49 per month
  • 250 GB at $9.99 per month
  • 500GB at $18.95 per month

For multiple users and businesses, the cloud storage service also offers

  • 1 TB at $55 per month, for 1-3 users
  • Custom Plan at a price negotiated with the support team, for 10+ users

Of course, this may seem cheap at first (because it’s priced on a monthly basis), but everything changes when we start comparing SugarSync with other services.

IDrive, for example, offers 1TB for just $59.50 per year, while cloud backup services like Backblaze charge $5 for unlimited storage on a single computer per month.

All things considered, it’s not clear why SugarSync is more expensive than its peers. If they offered a free plan, we’d assume that they possibly operate on high costs to compensate for servers taken up by free accounts.

Box, for example, offers 10GB of free storage space, while pCloud trumps all of them with 20GB of free storage space.

Features

95% – Excellent

One of SugarSync’s greatest abilities, especially when compared to its competition, is the service’s syncing feature, which allows users to sync and access multiple files.

Services like Dropbox, on the other hand, require users to manually drag and drop files into a separate sync folder, to provide access across multiple devices.

As a matter of fact, by default, SugarSync avails user data to all devices connected to a particular account. If you have sensitive files you’d like to exclude, just select and choose what not to sync along with the rest.

Since syncing is only the first step to effective cloud collaboration, SugarSync also supports a variety of applications and services, to further optimize teamwork.

Some of the popular ones include:

  • WritePDF
  • Xendo
  • Kloudless
  • Cumulo

Still, on the subject of collaboration, I found SugarSync very useful, even for teams that don’t log in online frequently.

That’s because it provides offline access to all the connected devices. And comes with file versioning, allowing you to go back and scroll through five previous file versions.

This feature is particularly critical in high paced environments, where the chance of error is considerably high.

Users can comfortably refer and reinstate past file versions to correct any unwanted file changes. Interestingly, despite storing multiple versions, storage space is computed according to just a single file version.

A 1GB video with five versions, for example, would only take up 1GB worth of space.  If a shared file gets deleted by one of the users, it’s immediately transferred to the “Deleted Items” section.

This allows administrators and other users to recover and reinstate accidentally deleted files. However, failure to restore them within 30-days results in permanent deletion.

In addition to client uploads, SugarSync also supports uploading via email, through special email addresses attached to user accounts. All you need to do is send an email to the address attached to your account, and the application will handle the rest.

This is a great way of backing up email attachments and allowing third-parties to upload data straight to your account.

All files sent through email are displayed within the “Uploaded by Email” folder, in the “My SugarSync” section of an account. Unfortunately, this method of uploading does not support all types of files.

The surest way of uploading:

Is through the application’s PC and mobile clients. Since the application works through two-way synchronization, all uploaded files are automatically reflected and availed on any devices connected to the account.

So when you restore a deleted file, it’s immediately reinstated and re-downloaded in your tablet, phone, laptop, etc.

Pretty cool, huh?

Speed and Performance

95% – Excellent

When it comes to speed and performance, I was hoping that SugarSync would prove to be one of the faster cloud storage services we’ve tested, since it’s more expensive compared to Dropbox and the likes.

So, let’s see if higher costs translate to correspondingly faster speeds.

To be fair, the first step, of course, was running a speed check on my Internet connection. I established that I was operating at a download speed of 93.20 Mbps, and an upload speed of 46.21 Mbps, which aren’t bad for cloud operations.

I went ahead and right-clicked on a 10GB test folder, and started the upload process by selecting “SugarSync,” then “Add folder to SugarSync.”

SugarSync’s PC application immediately listed the folder and displayed “Adding” as the upload progressed.

Amazingly, the entire upload took just 1 hour and 40 minutes, with an average speed of 18.5 Mbit/s. Even more impressive is the fact that the maximum upload speed through that period was 60.86 Mbit/s.

Well, evidently SugarSync is indeed one of the fastest services we’ve tested here at Cloudwards.net.

Online Backup

85% – Very Good

Setting up SugarSync on a PC and mobile phone is pretty easy.

After signing up online, you’re expected to choose a platform and download SugarSync applications for both your PC and mobile device.

As we’ve already established, the service supports Windows and Mac computers, plus:

Symbian

Windows Phone

 iOS

BlackBerry

Android

From my experience, it’s one of the most comprehensive services out there, when it comes to platform support. As a matter of fact, there’s even an Outlook plug-in, which allows users to send large files as SugarSync links, as opposed to actual email attachments.

Installing SugarSync automatically embeds it into File Explorer. Uploading a file or folder is as easy as right-clicking it, choosing SugarSync, and proceeding to “Add folder to SugarSync”.

SugarSync Integrates itself with an operating system, picking up any changes made to a folder that’s mirrored in the cloud and subsequently make similar updates to the local folder.

That way, users can always have the latest versions of their files available,  without actually prompting the application to conduct updates.

Another thing I noticed immediately after installation, is that synced files and folders are automatically scanned and displayed on all the other devices connected to an account.

Security

80% – Good

SugarSync relies on two systems of security:

  • Stored file encryption
  • Protection of data in-transit

The former utilizes 256-bit AES encryption, which is considerably effective, and accepted as the industry standard encryption level.

Unfortunately, there is a downside to this scenario.

Unlike providers like Backblaze, SugarSync does not offer user-side encryption keys. The encryption keys are entirely kept and controlled by SugarSync, which consequently makes the company a not-so-ideal place to store highly sensitive information.

The only advantage of a provider-controlled encryption key is the fact that you can always retrieve information even after forgetting an account’s password.

Keeping your encryption key may increase security, but doing so, also makes data totally irretrievable in case you lose it.

Data-in-transit gets protected by Transport Layer Security or TLS.

It’s a system that pretty much uses the most advanced Secure Sockets Layer (SSL) versions. Although both methods are slightly different, TLS came after SSL, and they both utilize the same protocol as HTTPS websites.

As far as legal issues are concerned, SugarSync does not reveal the locations of the data centers where your information gets stored.

The Ireland-based J2 Global Company that acquired SugarSync in March 2015 claims that it’s compliant with the now defunct US-EU Safe Harbor Framework, but still doesn’t disclose its respective server locations.

There are two major problems with this situation:

From the look of things, SugarSync may go ahead and pass data to the authorities in case it gets cornered by a country’s data policies.

Sadly it would be impossible to protect your files in such a case since users do not control their keys.

File Restoration

75% – Good

One feature conspicuously missing from SugarSync is a “restore files” button or tab. As a matter of fact, it’s practically impossible to download a file or folder through the PC application.

I was even surprised to learn that SugarSync guides users on their knowledge base, to download files by right-clicking and choosing download. Well, right-clicking produced a bunch of options, but there was no download button.

So I had to go the way of web restoration. Downloading through the web is as simple as selecting a file and proceeding to click on the download icon.

While this limits your file restoration options, it allows users to download remotely, without necessarily using the computer that originally uploaded data to the account.

Clicking on the download icon starts the process, with files getting downloaded as Zipped folders. Of course, you’ll have to decompress the files after they’ve downloaded, to restore them to their original locations.

Speaking of locations, SugarSync does not provide first location data restoration. So it cannot ideally be used as a recovery tool.

Additionally, since SugarSync does not offer full system uploads, it cannot be adopted as a disaster management tool and possible recovery mechanism.

File Syncing and Sharing

95% – Excellent

Going by my experience with SugarSync, I believe that it is by far one of the best, if not the best service, I’ve used when it comes to file sharing and syncing.

The application may not offer anything unique, but I loved the simplicity and straightforwardness of the entire framework for sharing and syncing files.

You can share files by creating a public link and distributing it online. Through the link, recipients can comfortably download files without even signing up for a SugarSync account.

While assigning a public link makes files accessible to anyone, I like the whole idea of disabling file previews when links get posted on social media. They may be public, but some subtleness is still important, especially for a personal account.

Open sharing via the web account is as simple as selecting a file or folder and proceeding to click on the sharing icon.

Choose “share public link” and select the platform of your choice, alternatively, you could copy the link to the click board, to share elsewhere.

On the PC application, right-click a file and choose “copy public link.”

For sensitive files that you’d like to share privately, SugarSync provides the option of additionally dictating a recipient’s editing privileges. Also, unlike public sharing, you can control who views and accesses the file or folder.

On the web account, private sharing gets done by choosing the “share public link” option in the file sharing window.

On the PC application, however, users should right-click on a file and select “share” as opposed to “copy public link.”

Mobile Access

85% – Very Good

SugarSync has developed a wide range of mobile applications, compatible with the following major platforms:

Symbian

Windows Phone

Blackberry

iOS

Android

All the apps are well-developed, responsive, and come with simple, straightforward interfaces, just like the PC app.

All icons and folders are systematically arranged.

After downloading and installing the app, SugarSync will request to automatically upload all your photos and videos. If you choose to proceed, the media will get uploaded to your cloud account, and then synced with connected devices.

Users can stream media files from the service’s mobile phone and tablet applications. Additionally, users can remotely edit documents straight from their smartphones and tablets.

To facilitate great mobile connectivity, SugarSync further provides the option of sending a file link via text, to invite a recipient through his/her phone.

Other ways you can interact with a file include:

  • Deleting
  • Moving
  • Copying
  • Syncing
  • Renaming

SugarSync extends its security features to the mobile applications. Both files in-transit and at-rest are secured through TLS and 256-bit AES encryption respectively.

On the downside, SugarSync mobile does not come with a search tool.

This missing factor complicates the whole process of finding one particular file or folder. You have to understand exactly where it’s saved, or you’ll probably spend some time crawling around looking for it, especially if you have many files.

Web Access

80% – Good

Logging into your account through SugarSync’s main site provides additional privileges, compared to the mobile and desktop applications.

Users can view and explore all uploaded and synced files, plus download the most recent versions. SugarSync not only provides access to different file versions but also allows users to restore all of them.

If you happen to lose a device, the web application comes in handy for remotely wiping all synced files from a smartphone, tablet or computer.

Amazingly, this option doesn’t affect files or folders in the cloud account. Users can get rid of synced files, and still maintain them in their web accounts.

Finding a file is also easier using the web application, thanks to an ever-present search bar. Unfortunately, unlike Google Drive, searching for a file is only limited to meta-keywords, like the file’s name.

Overall, what I liked most about SugarSync’s web application is the simple, structured interface.

Finding your way around isn’t complicated, and new users can pretty much acquaint themselves with all functionalities in just a couple of minutes.

Support

40% – Terrible

I was surprised to learn that SugarSync does not provide live customer support to home users. This privilege is only available for business tier users.

I guess that’s what comes when the number of users substantially outnumber the customer care agents.

If the help center knowledge-base and FAQs are inadequate, you only have the option of sending an email by submitting a request. I went ahead and sent one, and I was impressed by their speed since they got back to me after about 30 minutes.

However, because SugarSync is costlier than to its closest competitors, I find it unfair to keep home users in the dark. Even the company contact page does not have a phone number to get through to the support staff.

At least SugarSync tries to make up for this through zero adverts and upgrade promotions, even on trial accounts. Additionally, they didn’t spam my inbox, I did not get any last minute offers or promotional emails from the service.

However, I’d appreciate an email or notification right before my subscription renewals.

SugarSync just goes ahead and charges your credit card or PayPal account without a heads up, so you pretty much end up involuntarily making payments.

When the time came for canceling my subscription, SugarSync did not hog my devices at all.

Cancelling and uninstalling can be done in just a minute or two.

Bottom Line

As the name implies, SugarSync’s primary function is file synchronization.

That’s a slightly different calling compared to other cloud backup services, which primarily market themselves as disaster management solutions.

Therefore, if you need to backup an entire system for security purposes, SugarSync is simply not the right solution for you. It’s built to facilitate collaboration, with multiple access and sharing tools, plus multiple device support.

Overall, it’s a great tool if you need superior syncing capabilities, can afford it, and are willing to compromise on the weaknesses I’ve identified.

What do you think of the service? Share your opinions and thoughts in the comments section below.

SugarSync Review

Cloud storage thought "out of the box".

Great file syncing service with good backup options. Decent collaboration features. Sometimes a bit slow.
Starts from
$ 1,000,000,000,000,000,000.00 per month
Visit SugarSync

23 thoughts on “SugarSync”

  1. I have been a sugarsync customer for over 8 months now. Overall, I’m quite happy with the product but of course there are some glitches that you can only experience after using it extensively. The drag-and-drop functionality for example is something that is not working properly for me. I always have to select my files manually that I want to sync.

    In terms of ease of use I think sugar sync is on the easier side (I’m not a tech person so I want my backup service to be easy to use). I backup and sync around 30 GB of files and have not run into performance issues yet. Backups feel fast and synchronization speed is okay.

    If you’re looking to share photos with your friends and family sugar sync is definitely a great option. One of my friends works in tech support and for him sugar sync does not offer enough features that would allow him to customize his backups so if you are an advanced user might choose a different service. Or you might combine sugar saying (or dropbox for that matter) with another backup service like CrashPlan.

  2. I had to make a choice between sugarsync or dropbox. Finally, I went with sugarsync because I can choose any folder that I want to sync. Dropbox limits me to only one central folder and that was something I didn’t want.

    Overall sugarsync is okay, there are no major issues I ran into until now (I must say, I have not been using the service for long time). Can’t say anything about support, because I didn’t contact them.

    Sometimes I feel, sugarsync could be a little faster because I was used to dropbox which always worked fine for me in terms of speed. Sugar sync also launched a new beta version that looks a lot nicer and is easier to use than before.

    I can recommend sugarsync if you are willing to give up some of the third party integration that dropbox allows you. But of course that depends on your needs.

    1. SugarSync has terrible customer service. They do not care at all if you are happy or satisfied with their service, there are no refunds. They never let you know your subscription is set to be auto-renewed so if you don’t put in a reminder for yourself, they charge you and won’t refund. Somehow they charged an expired credit card they had on file. They have NO PHONE NUMBER unless you pay for support. This is ridiculous, DO NOT USE SUGARSYNC!!!!

      1. I had the same thing happen Melissa. I am very annoyed with them. A simple courtesy email for a product we haven’t used for 2 years would be expected.

        Also, they charged me via PayPal where the Recurring Payments and Billing Conditions state “if the customer signed up for the Automatic Payment through an online method, you must provide a simple and easily accessible online cancellation procedure.”

        To cancel an online account, I had to contact them through online chat between the ours of 10am and 2pm PST. This is between 5am and 9am AEST. I do not consider this to be an “easily accessible online cancellation procedure”. I had to wait a long time for a response too.

        1. I had the same thing happen to me as well. I first called last year and asked to reduce my storage allotment. They said I could do that but they wouldn’t give me a pro rated refund even though I was using less storage space. So then I asked to cancel as of this year. They said again that there were no pro rated refunds so if I cancelled at that time I would simply have paid the money for no service for the last nine months. So I asked that my account be cancelled as of my anniversary date. They said that I could not do that at that time but that I needed to contact them just before the expiration date. Then they told me that I couldn’t cancel by email. Then they auto-charged my card without notifying me that the charge was going to take place and despite the fact that I had previously asked to cancel. After they auto-charged my card, I complained and they told me I had to cancel on their website, but that they still wouldn’t refund my auto-charged amount. This despite the fact that their terms of service clearly state that one can cancel via email, phone, or on the website. Be very wary. If you use them, don’t allow them to keep your credit card information on file.

          1. The same thing happened to me. I have incurred $150.00 in charges incurred after a data loss that destroyed my confidence in their service.

            They are scammers.

            Cancel your recurring payment with your bank or Paypal, whichever you used.

  3. I handle IT matter for a non-profit organization. They asked to set up a syncing and backup program for their office and portable computers. After extensive research I chose SugarSync. SugarSync was easy to set up and provides worry free and flawless backup of important files. The president of the organization, who travels extensively to Africa, India and within the U.S. is very well satisfied with the SugarSync service. I definitely recommend SugarSync for businesses and organization looking for reliable file backup.

  4. You cannot backup external drives! This is a wrong information you gave here. I test currently the service and Software with my iMac5k. But frankly, the connection is such slow and yes it´s not my internet connection! So i was coming to your website to find a better provider, but could not find any better one, not yet.

    Happy new year & all the best 🙂

  5. I never had a problem with the software, but I’m not happy with their business practices. When they went to a “pay only” service they offered one year for $35. I signed up because I was using it with school. After a couple of months I transferred everything to Microsoft Onedrive. Last week I got hit with a $75 renewal fee that is apparently not refundable. I do not like companies that do business this way. A simple reminder that your renewal is coming up is all that it would take from a legitimate company who cared about keeping customers. I’ve email the support team via the provided form twice this week. I still haven’t received a response. There is not phone number to call.

    1. Hi Jeff,
      I had the same thing happen to me. I wish they kept their free tier, I don’t use much bandwidth or storage. I paid for the half price year and didn’t expect the renewal cost. I had just lost my job at the time of their silent renewal and it took a serious chunk out of my remaining savings.

      I’ve just done a fair bit of reading around the net and it looks like MEGA has nearly all of the same features I liked, but also has much better encryption. The downside seems to be a lack of file versioning (keeping old versions of your files, or deleted files in a trash folder). I liked that about sugarsync, and used it often.

      We’ll see how we go. The free 50gb is really nice!

  6. I was a paid customer over a year. You might be shocked to find that although you’re paying for backup, your files may not be getting backed up.

    I ran into several situations where SugarSync claimed I was all synced up but files were out of what between the local client and the server. I could modify files, backup, and still the server would not get the modified versions. Since the server didn’t get the modifications, the other clients in the sync didn’t either.

    I happened to find out it wasn’t syncing during some other task, and not when I needed the backups, thankfully. If you rely on them for your important data/pictures/music/etc, you might want to random spot check deep into files/directories and make sure your files are being backed up.

    All this lead to (yet another) interaction with support, who takes days to respond and are quite unhelpful.

  7. I have one question that is important to me.
    Does SugarSync allow to edit a word document while you have it open on the cloud? If yes, does the edited document update automatically back to the source computer in my instance my desktop?
    Does the mobile version of SugarSync support the above?

  8. I’ve been a sugarsync user for 5+ yrs. In the beginning I was thrilled with SS, but each year they slip down lower and lower in support and they keep creeping up in cost.

    I use this for my business so I need this to be bulletproof and when there is a problem I need answers FAST. SS charge an extra $99/yr if you want phone support. OK that’s alot but if the support was good and timely I’d gladly pay it. Sadly, its not. Often it takes 15 minutes or more to reach a human and then its hit or miss whether that human is well trained.

    There are many great things about SugarSync but they are slowly dwindling. And I don’t think I can recommend it any more.

  9. The service is okay, but just try to cancel your account. You have to open an online chat with customer service … and here I am waiting … 7 minutes so far, and I’m now sixth in line to be serviced. Signing up is easy, but they really make it a struggle to cancel.

  10. I have been using SS for years and am very happy with it. I’ve paid for a 2nd subscription for my son in college. It took me awhile to choose, but SS’s ability to let me choose folders to sync was the big deciding factor. They recently DOUBLED my storage allowance for same price!

    I use 4 different device types and have no issues (MAC & PC for full sync, iPhone & iPad for mobile access.) I also have some files in cloud-only backup that I don’t need sync’d.

    One feature that has been a life saver for me is being able to send someone a URL to share a file. At least 50 times, I have been in a taxi, restaurant, or out of the country and I need to give access to important files. SS allows me to create a URL and email it to my colleague without sending the file itself. Often, these files are 25MB+ so saves cell/roaming data costs.

    Also, just got a new Mac laptop. I installed SS first, told it to sync, and in the morning ALL my work files were ready. People couldn’t believe how fast I had my new Mac up and running.

    I love being able to edit text files right in the mobile app (editor needs work) – or swipe through a folder of photos as if they were local. Family is always surprised I can pull up an old photo in a heartbeat.

    Yes, it costs, but it’s worth it to me. Imagine losing your personal photos? Irreplaceable. I’ve tried a local hard drive but it’s too easy to fail unless I want to setup special redundant / mirrored storage. I still sometimes dump a snapshot of my files to a drive but I don’t rely on that.

    The only gripe I had was years ago after first installing it at home… Underpowered PC was consumed trying to upload files… Seemed to take days. Since then (and upgrading home PC) I’ve had to issues.

  11. They make it very difficult for customers to cancel their service. Despite being an internet company, you cannot cancel directly from the site. In this day & age that says a lot about how the company values its customers.

    Be prepared to be locked in for several years if you sign up or avoid & choose a company that doesn’t have shady practices like this.

    Not one to trust & the author of this site lacks credibility if he is recommending it.

  12. I’ve had it for years and they once bailed me out via backup-restore in a HUGE way. Great support. Really not complex – and their pricing reflects the quality of the product.

    I don’t waste money. I use this product because my data are important to me and I feel safe.

  13. Something to be aware of… After several years subscribed to sugarsync, I found I wasn’t using it. for several reasons, but that’s not why I’m commenting. A while back, I got an email from them saying that my credit card wasn’t working anymore and that my account would be deleted if I didn’t fix that. That card had been changed due to fraud but I decided not to update the card number and replied that I wanted to discontinue. I deleted sugarsync from my computer and forgot about it. Then recently, I discovered that they were still charging me. So I contacted them right away and was informed even though they told me they were discontinuing my account, they kept billing me, and that was they way they do it. When I asked why they didn’t send an email saying they had reestablished billed, they said their policy was to keep trying your card. Unfortunately, I didn’t notice this continuing $4.99 fee per month until almost a year later (yes, my bad for not looking at those details), but here’s my complaint… When I contacted them to find out what happened and request a refund from the time they sent “we’re cancelling your account” email to now, I was told “no” by chat person, customer service rep, and supervisor. They repeated that their policy is to send the cancellation notice and keep keep trying to charge clients cards, and no they don’t alert you to that. I told them I thought that their integrity was off to send a cancellation notice without a restatement notice. I requested a refund of at least half the time of over-charging (6 months), thinking I had some fault in letting it go on so long. They finally said that “as a courtesy” they would refund just 1 month and again told me their policy was to keep charging after they send that cancellation email. I obviously didn’t read the fine print, but in case someone runs into something similar, I thought it worth the alert.

  14. Been using for a 1 person small business for years. Overall a great service. Being able to back up any folder with a right click compared to moving files to 1 folder is why this is the best solution for me. A quick right click allows you to send a public read only link or a shared link where individuals can read and write to your computer. Only compliant is the uploads are sometimes slow and it makes my mac fan run way too often. Really like the service though. Oh, it also saves multiple versions of files, so if you overwright something by mistake, you have multiple versions in the cloud. The above review does not seem to mention these intracies. Typical poorly researched article found in today’s journalism. Writing on ipad so excuse errors.

  15. Their cancellation policy stinks. I paid $99 per year for a few years, then began using another backup system. I saw the $99 charge on my credit card and contacted them to cancel effective immediately. They told me OK, but the $99 was never refunded. When I contacted them about it they quoted their policy of “no refunds”…..for any reason? I was forced to pay $99 for an entire years worth of service that I will not use. This is very poor customer service, bordering on a scam. Do not use this company.

    1. Outside of your refund issue… We’ve used SugarSync for the past 4 years and have had our ups and downs with Customer Support but most companies are this way. They have been very helpful in such cases and in fact, have taken advice and implemented features that were needed based on feedback. It’s been a very good experience on our end.

    2. I’ve had similar problems to the above. sugarsync used to have online chat so when problems arise they could be dealt with immediately. now they actually charge for customer service; otherwise it’s all done through email. Do you have any idea. how long it can take to get anything fixed when you have to go back and forth not in real time. when I first joined their customer service was excellent. now it’s one of the worst online services I’ve encountered. I’ll be switching to a different company as soon as I research the best one (obviously one where they’re actually willing to communicate with you). I will then cancel my plan (using the 4 hour window only on weekdays that they allow — what a scam to make it so difficult to discontinue.) I intend to ask for a refund for months not used, if this is denied, I will have my bank reverse the charges. taking money when not supplying a service (especially when the terms of that service have suddenly changed so customer contact is considered a privilege) is not a valid contract. With so many other companies out there now, I don’t understand why they’ve chosen yo get worse rather than better.

  16. Our company has been using SugarSync for over 4 years and counting. We used to have an in-house server where 3 employees would connect to access shared files during work production. Since we’ve moved to SugarSync we have been able to covert our ‘In-house’ server to the cloud using SugarSync. Ever employee installs SugarSync on their company and connects to the folders that are shared. All employees PC’s and laptops are always current with the latest files. Any deletions go into SugarSyncs global trash for recovery if needed.

    Honestly, it has allowed our company to go mobile the past 4 years and we have since let go of our physical office and employees have moved home to their home offices. Works flawlessly. SugarSync wasn’t intended to be an online server but that is how it’s worked for our company and works beautifully.

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SugarSync Review

Cloud storage thought "out of the box".

Great file syncing service with good backup options. Decent collaboration features. Sometimes a bit slow.
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$ 1,000,000,000,000,000,000.00 per month
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