Sync.com Review

Without a doubt Cloudwards.net's favorite storage provider, Sync.com offers ease of use, speed and security at a reasonable price. It also has a nice free plan you can use to test it, and comes out of the box with zero-knowledge encryption included. Read all the details in our full Sync.com review.

By Branko VlajinWriter
— Last Updated: 23 Jan'19
2017-02-05T06:41:31-08:00
Table of Contents Rating
Features
90%
Excellent
Pricing
97%
Excellent
Ease of Use
83%
Good
File Sharing & Syncing
90%
Excellent
Speed
75%
Good
Security
100%
Excellent
Privacy
100%
Excellent
Customer Service
85%
Very Good
User Reviews & Comments

Excellent
Starts from $ 408 per month for 500 GB
Visit Sync.com
Cloud Storage Reviews

Sync.com was founded in 2011 in privacy-friendly Canada and stand as our best cloud storage provider. It’s not suitable for collaboration like some of the best cloud storage for collaboration, though, because its focus is zero-knowledge security, which doesn’t play well with third-party apps.

That said, Sync.com’s security is top-notch and that is reflected in its content control options, which protect your shared files and folders.

This isn’t to say Sync.com is perfect: its web and desktop clients perform well, but they would benefit from a little varnish. The web client has some clunky operations and the desktop client feels slightly outdated. That doesn’t prevent Sync.com from having strong sharing capabilities, though. The service benefits from Canadian privacy laws, meaning you won’t have to worry about your privacy.

Alternatives for Sync.com

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top features

Strengths & Weaknesses

Pros:

  • Strong security
  • Unlimited versioning
  • No file-size or upload limits
  • Zero-knowledge
  • Canadian privacy laws

Cons:

  • No block-level file copying
  • User experience needs work
  • No monthly plans

Features

90% - Excellent

Because of Sync.com’s tight approach to security, it doesn’t access the APIs of third-party apps, such as those from Microsoft, Asana, Slack and Trello. That means it doesn’t integrate with them to make use of their productivity and collaboration features. That said, prioritizing security is a good excuse for not having third-party apps like, say, Google Drive or Dropbox.

If you need that, though, read our Google Drive review and Dropbox review to see what productivity tools and features they offer.

You can use Sync.com’s Business Solo and Business Pro plans to preview Office files, .pdfs, contacts and more in the browser.

Unlike the sync folder, which backs up to the cloud and takes space there and on your hard drive, Vault allows you to store files and folders without syncing them to other devices. It’s a great feature if you need to backup or save space.

Sync.com’s versioning capabilities, which let you roll back file changes in case of an accident or corruption caused by a disk error or ransomware, are also of note. Free accounts can roll back 30 days and premium accounts have no limits. That’s why Sync.com ranked first in our best cloud storage for versioning article.

It is also the top pick on our best cloud storage for large files ranking thanks to it not placing limits on file size or uploads.

Sync.com Features Overview

Starts from$ 408per month for 500 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Zero Knowledge
Two-Factor Authentication
Server Location
Canada

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Pricing

97% - Excellent

Sync.com has some of the best pricing plans on the market. In fact, the only competitor to it is pCloud. Read our pCloud review if you need an alternative service with great pricing.

Starter
  • Free
  • 5 GB Storage
Pro Personal
  • 500 GB Storage
1-year plan $ 4.08 / month
$49.00 billed every year
Pro Personal
  • 2000 GB Storage
1-year plan $ 8.00 / month
$96.00 billed every year
Business Solo
  • Individual business plan
  • 2000 GB Storage
1-year plan $ 8.00 / month
$96.00 billed every year
Business Pro
  • 2-user minimum.
  • 1000 GB Storage
1-year plan $ 5.00 / month
$60.00 billed every year
Business Pro Advanced
  • 2-user minimum
  • 10000 GB Storage
1-year plan $ 12.00 / month
$144.00 billed every year

You can’t pay per month, but that shouldn’t matter much because the annual deals are competitive. For reference, Dropbox’s 1TB plan costs $2 more per year than Sync.com’s Personal Pro 2TB plan but offers half the storage. Sync.com’s other personal plan, Pro Personal 500GB, is also a good deal at $49 per year.

The Business Solo plan is great if you’re a one-man business. For $96 a year, you get 2TB of storage, priority email support, compliance with various regulations and a 99.9 percent uptime guarantee.

Business Pro and Business Pro Advanced require at least two users. They provide 1TB or 10TB of storage space, respectively. Business Pro offers administration tools, such as s multi-user admin console and centralized billing. Business Pro Advanced has one feature that its counterpart doesn’t: live chat escalation.

Ease of Use

83% - Good

Ease of use is an important category because it determines how enjoyable it is to use the service. Services should be straightforward and intuitive to use. An attractive design should make that experience even more appealing. That should be true for the desktop, web and mobile clients.

Though Sync.com recently updated its web client, there’s room for improvement.

The web client shows your files in a list or grid view. You can quickly change between them and you can search through them by applying a filter. The top left corner has links to the Vault, sharing and event pages and the top right corner holds the account and help menus.

The right side holds the action menu, which differs depending on what you’ve selected from the files list. You can perform the same actions if you click on the three dots associated with a file or folder. Accessing the menu using right-click would be faster and more convenient, though.

Another design choice that stands out in a bad way is the way download works. If you choose to download a file, when the transfer finishes a window opens and asks you to save it. The result is the same as with the traditional approach to download, but it’s still confusing.

Moving files or folders is also clunky because you can’t drag and drop them. Rather, you have to move them using a menu option. The drag-and-drop feature is available when uploading files to the web client, but it requires you to click “upload” to enable the drag-and-drop area, then drag the file to it instead of just dropping a file anywhere.

Those might seem minor, but there are better approaches out there, including OneDrive’s. To see how that service does it, and its impressive array of collaboration apps, read our OneDrive review. If you need more privacy than OneDrive offers but still want good ease of use, read about MEGA in our MEGA review.

The desktop client is similar to many other solutions. It follows the standard model of sync which consists of a system tray icon and a sync folder. You can use the tray icon to access your sync folder, preferences or the web client. The preferences window is drab, but it shows everything you need to know in a clear manner.

Still, we prefer to see the control center window, which gives a complete overview of your account.

The desktop client works on Windows and macOS, but not Linux. For cloud storage services that play well with the penguin, read our best cloud storage for Linux article.

The mobile app is available for Android and iOS. It’s similar to apps from other cloud storage providers. You can use it to access the same features as the web client. If you enable camera upload, you can upload photos and videos to the cloud automatically. You can access files offline, too.

The app includes passcode lock, fingerprint authentication and the option to block access from other apps while passcode is enabled.

File Sharing & Syncing

90% - Excellent

The central features of cloud storage services are file sync and share because they determine how you’re going to mirror your data in the cloud and share it once you transfer there.

Sharing via the web app is the most obvious choice and Sync.com does a great job of it. When you hover over a folder or file, a button that allows you to share appears. You can also share by selecting a file or folder and clicking share in the sidebar menu.

You can share a file as a link, which Sync.com will encrypt, even on a free account. There are two ways to send it: via an email or to copy and paste it.

Whichever you choose, you can protect your share by enabling content control options. You can set a password using a free account, which is uncommon, to say the least. Plus, you can delete a link to stop sharing or enable enhanced privacy.

Sync.com Enhanced Privacy

Enhanced privacy enables end-to-end encryption on shared links. Note that it doesn’t support files larger than 500MB, older web browsers and Safari mobile, though. Recipients of your links on unsupported browsers will see an error when trying to access them. You can turn off enhanced privacy to avoid that. If you do, the SSL protocol will protect your files in-transit.

On top of enhanced privacy, premium subscribers get access to expiry dates, file requests with upload links, download limits, preview-only mode for documents and images, email notifications on link activity and download statistics.

Email notifications are helpful if you want to keep track of what’s going on with your shares, and the feature isn’t offered by many providers. Preview-only mode is helpful if you want to show the contents of the file without enabling it for sharing.

You can also create team folders using the web client. It lets you manage access per user or per folder with granular user permissions, such as read-only and read-write.

There’s a links page that shows what you’ve shared with others, but there isn’t one that shows what others have shared with you.

If you want to share from the desktop client, you can use it to share a link, which copies it to your clipboard but doesn’t notify you of it, or “manage sync link,” which opens the web client so you can share it from there.

The mobile app doesn’t fall behind other Sync.com clients. You can use it to send files as an attachment via apps on your phone, but it requires you to download the file first. If you don’t want to do that, you can use the “manage link” option. It allows you to send a link or copy to clipboard. You can protect the link with a password or delete it to stop sharing.

With all those features, it’s no wonder that Sync.com is at the top of our best cloud storage for sharing list.

You can sync files using the sync folder, but you won’t be able to sync other folders. What you can do, though is choose another folder to act as a sync folder. If you need to store files or folders online without syncing, you can choose “copy to vault” from the right-click menu. The advanced tab from the desktop control panel lets you exclude folders from sync.

Read our best cloud storage for sync article for some alternatives.

Speed

75% - Good

Sync.com’s servers are in Ontario, Canada. Your transfer speed will depend on how close you are to them, as well as your internet service provider. We weren’t close when we performed our tests because we used a WiFi connection in Belgrade, Serbia, with an upload speed of 6 megabits per second and a download speed of 100 Mbps.

Upload took almost twice the time we would expect it to take. End-to-end encryption and our distance to the server slowed down the upload. Considering that, the results were fast.

Download didn’t suffer much from encryption, but it was still much slower than it should have been, with an average of 18 minutes and 35 seconds.

TestsFirst attempt:Second attempt:Average:
Upload time00:40:0000:41:0000:41:00
Download time00:17:4200:19:0000:18:35

By default, Sync.com uploads and downloads files without restricting bandwidth. If you’re on a limited plan or the sync process interferes with other activity, you can throttle your speeds by right-clicking the Sync.com taskbar icon and selecting “preferences”. Select the “network” tab to set upload and download speed limits.

Sync.com doesn’t use block-level sync because of its zero-knowledge implementation but a representative informed us in an email that the feature is in the works.

Security

100% - Excellent

Sync.com is one of the most secure cloud storage services on the market. In fact, it’s at the top of our most secure cloud storage list. It’s our top pick among the best zero-knowledge cloud storage services, too. Its commitment to security goes so far that you can’t even reset your password using an email unless you enable the capability in your account.

Sync.com uses the TLS protocol to protect files in transfer from transgressions, such as man-in-the-middle attacks, and encryption, which secures your data in-transit and at-rest. The type of encryption Sync.com uses is AES 256-bit.

Encryption keys are also protected using RSA 2048-bit. Once your data reaches a server, it’s replicated across multiple data center locations. The data centers meet or exceed SOC Type-2 and make use of RAID architecture to prevent server failures from leading to data loss.

Zero-knowledge security prevents anyone other than you from reading your files, but Sync.com won’t be able to reset your password if you lose it. That means your storage will be locked and you won’t be able to access your files. You can turn off zero-knowledge but a better approach is to use a password manager. Zero-knowledge is available for the free account, which is rare.

Sync.com has two-factor authentication, too. It’s a great feature to stop hackers who’ve stolen your password from accessing your account. Still, you should make sure you have a strong password from the start. When enabled, you have to enter a special security code every time you log in. You can get the code via email or through Google Authenticator on your phone.

Privacy

100% - Excellent

With such strong security, it’s nice to see that privacy isn’t an afterthought. Based in Ontario the Sync.com servers fall under the protection of Canada’s consumer-friendly privacy laws, which are governed by the statutes laid out in the Personal Information Protection and Electronic Documents Act.

Sync.com’s privacy policy outlines 10 governing principles: accountability, identifying purposes, consent, limiting collection, limiting use, accuracy, safeguards, openness, individual access and challenging compliance. The policy is worth reading. Only Tresorit can match it so if you want an alternative service with strong privacy read our Tresorit review.

In addition to being compliant with Canada’s regulations, Sync.com adheres to the General Data Protection Regulation for its users in the European Union. For more information on that, read our GDPR guide.

Customer Service

85% - Very Good

Sync.com has a help center that shows the most popular questions on the top and splits the rest into categories, which makes it easier to find what you’re looking for. There’s a search box, too, if you don’t want to browse for an answer on your own. Many of the answers have videos with them to help you follow the solution.

If you can’t find an answer, you can contact Sync.com via a webform which directs you to technical support, sales or general support. The help desk’s main hours are from Monday to Friday, 8 a.m. to 8 p.m. EST.

There’s support outside those hours for emergencies. Pro subscribers get priority support over non-paying subscribers. There’s no email or chat support, but that’s common when dealing with non-EFSS solutions.

Sync.com doesn’t have a user forum, either, but that’s not surprising considering it doesn’t have as many users as some of its more popular competitors.

We sent a couple of questions to see how fast we’d get a response. It came in about four hours, which is a fine result considering we were on a trial account.

The Verdict

Sync.com is a strong service, to say the least. If you value your privacy and security, you should look no further. It will come at a price, though, because Sync.com sacrifices sync speed for sync security. Zero-knowledge also prevents it from working with third-party apps. Its user experience needs more work, too.

That said, sharing security is strong and its privacy policy doesn’t have suspicious clauses. In fact, it’s clearer and more thorough than we’ve seen with most other cloud storage solutions. Sharing is done well and has powerful content control options. Plus, its pricing plans are competitive when compared to our other cloud storage reviews.

What do you think about Sync.com? Are its price, security and privacy enticing enough for you or do you prefer working with third-party apps using less secure cloud storage services?

Let us know in the comments below. Thank you for reading.

Starts from$ 408per month for 500 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Zero Knowledge
Two-Factor Authentication
Server Location
Canada

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Sync.com Review

What's not to love? A great service

Without a doubt Cloudwards.net's favorite storage provider, Sync.com offers ease of use, speed and security at a reasonable price. It also has a nice free plan you can use to test it, and comes out of the box with zero-knowledge encryption included. Read all the details in our full Sync.com review.
Starts from$ 408per month for 500 GB
Visit Sync.com

73 thoughts on “Sync.com”

  1. Sync.com User Rating

    Really fast syncing and secure file sharing. I have tested the performance from multiple cities in the US, Europe and Asia and it remains consistently fast. Love the unlimited file revisions feature in my Sync 2TB Pro account. Great pricing.

    1. Cloudwards.net - CEO & Co-Founder

      Thanks, we’ll add that more visibly to our review. At the bottom there is a features overview where you can review the OS’s supported.

  2. To be fair, slow upload and download speeds are NOT due to encryption. Technically, the speed of encrypting and deencrypting the data depends entirely on your machine specs because that’s where it’s happening. But most modern machines can encrypt data much faster than they can upload it, even at 20Mbps. For example, large block 256-bit AES/CBC encryption should easily exceed 80MBps, which is 32x faster than your internet connection. At that rate, some hard drives might not even keep up with encryption.

    In the end you uploaded at around 22Mbps and downloaded around 14Mbps. I don’t know why the download was slower but it was not due to deencryption. From what you’ve stated, something is also broken with their preview, but I highly doubt it has anything to do with encryption. It’s more likely something to do with the code (maybe JS) they’re using in the browser.

  3. if a share is created by a PRO account, free accounts wont be charged for disk usage. the feature was added a couple of months ago. however i don’t think the feature was applied to old shares retroactively

  4. I just tried to set up sync and for some reason it did not recognize the password I set up. So, I tried to change it. The “forgot password” link only sends you a hint. In order to change a pw you must be in one of the apps or your desktop app to change. Sync has no feature to change the pw from the sync.com page. YIKES!! Moving on to vet a new cloud for my COPY replacement. If support is amazing, I will update this review. Yes, I had to write support to get a password reset……….

    1. I imagine that’s because it’s using blind encryption, so only your local machines would have the decryption key.

  5. Sync.com User Rating

    I was an early adopter when syn.com was early beta — opened a free account in 2013, and bought a Pro account in Jan 2014.

    I *love* sync.com. It works completely seamlessly on all my machines (I switch between three laptops, a desktop, two tablets, and a phone). Working files are always synced immediately on starting up, so I can stop working on something at one location, and pick up where I left off on a different machine later. Total security and privacy… what’s not to love? I have also received outstanding customer service on the few occasions when I’ve needed something. Really, an outstanding value. Makes DropBox look old, lame and leaky.

    1. Cloudwards.net - CEO & Co-Founder

      Hi,
      you can – sort of. You can download the movies and then play them back, however, streaming doesn’t seem to be possible.

      1. Thanks, I think I overestimated need to back up movies. They are all in iTunes and a couple externals. Looking at backing up my main files under User on my MacBook Pro instead. Didn’t like BackBlazes metadata and restore issues.

  6. I am on Linux and have been using Sync for over half a year now and I love it!

    As there is no desktop client for Linux I am using the web interface which is working fine. I have inquired if they are working on a Linux desktop version, but they replied they have to get more requests in order to do so….

    Please drop them an email if this is something you would want to be seen developed as well. I think this service would be of great interest to the Linux community.

  7. Love Sync!
    Hadn’t heard about them until I stumbled on this review. Overall service is amazing and fast.

  8. I have 250 files in my sync folder and I cannot find a file search tool on the android app? Does one exist? Or is there a way to make the files visible to android file search apps?
    Apart from this one little issue I am a very happy new user.

  9. Well to me it’s quite useful and fast, in fact I am planning to start using it instead of Dropbox.
    I really like the fact that it’s encrypted (unlike DP!!!!) and really keeps your privacy in tact, bye bye NSA!!

    I will use this for now.

    Have a good day!

  10. I am trying out sync for the first time. I am having issues with the files that was transferred to the local folder of the sync desktop application, and when I compared the files uploaded to sync versus the files from my computer, some items are missing. Help please. Thanks!

  11. I have installed the Windows version of the Sync app on a WindowsXP system, because Dropbox is about to stop working on WindowsXP. Is there any commitment from Sync that they will continue to support XP?

  12. Now they offer Password recovery without end to end encryption. How does this fit with the zero knowledge model? I like the service, but they should not break the security model. Ok it is optional in the security section, but the possibility to break zero knowledge is what is different to competitors like tresorit or spideroak. Again, i like them, but have to think about it after this move.

    1. Maxwell here from Sync.

      Sync is completely zero-knowledge by default, and your encryption keys are only accessible by you. We provide a technical summary of our zero-knowledge implementation here: https://www.sync.com/pdf/sync-privacy.pdf.

      With regards to password recovery:

      Password recovery is a great example of how Sync does “zero knowledge first”. By default, if you forget your password, your account and all of your data in the cloud is lost forever. There’s no recourse here (unless you have a desktop app installed, which provides local password reset options).

      Password recovery is NOT enabled or even available by default, and technically this feature can only be enabled locally (via the web app, where source code is available). It cannot be enabled server-side (eg. we can’t flip a switch) and it has to be enabled before you forget your password (it cannot be enabled if you’ve already forgotten your password).

      User choice is important, and we believe that as long as we are transparent about it, we can make Sync open and accessible to all users, and ensure that by default, Sync is always 100% zero-knowledge.

      I hope that provides some insight, and feel free to contact us directly here: https://www.sync.com/support/ if you’d like to chat further.

  13. Maxwell here from Sync,

    We totally agree with your comment and Max’s comment above as well.

    By default Sync is completely zero-knowledge. We don’t have access to your encryption keys, and we don’t store or transmit your password, ever. Your encryption keys are generated locally (either within the web app, which runs locally within your web browser, or the desktop apps), and your files are encrypted and decrypted locally using these keys.

    We don’t have access to your keys, because they are locked with your password (which is never transmitted or stored). For a technical summary of our zero-knowledge implementation click here: https://www.sync.com/pdf/sync-privacy.pdf.

    With regards to password recovery:

    By default there is no way for you, as a Sync user, to recover your password. If you forget your password, your account and all of your data in the cloud is lost forever. While this is exactly what you and I want, the consequences of losing a password are not always an option for everyone. As such we provide an optional password recovery mechanism.

    Password recovery is NOT enabled or even available by default, and technically this feature can only be enabled locally (via the web app, where source code is available). It cannot be enabled server-side (eg. we can’t flip a switch) and it has to be enabled before you forget your password (it cannot be enabled after the fact).

    I hope that provides some insight, and feel free to contact us directly here: https://www.sync.com/support/ if you’d like to chat further.

    We absolutely love hearing from users like you, users who value their privacy in the cloud. That’s what Sync is all about.

      1. Hi Maxwell,
        Will you be able to delete my photos at any time? although I use the free service

  14. Hi Maxwell,
    What about support for Linux, is there any plans for including client app for Linux?

      1. I would love to see a Linux client as well because Linux is gaining in popularity.

        I installed Windows 10 on one of my machines but Linux is way better in my opinion and a Linux client should be available. Add me as a beta tester 😀

  15. I am a user of Sync and can say that I am, so far, very happy with the service. It isn’t entirely flawless/seamless and there is always room for continued improvement and modification, but all-in-all, I definitely view (and use) it as a secure alternative to other services. Of course, this is all predicated on the assumption that the platform is as secure as the company says it is, without any fatal flaws, holes, backdoors, etc.

    Having used Sync for a while though, my biggest concern is that the company doesn’t seem to be engaged in much of (if any) updating to its desktop and mobile apps (and there are clearly a number things that can/need to still be implemented/tweaked). I assume this is a business decision based on available resources (e.g., cashflow and/or staff and manpower), but if that is the case, then it raises some other potential concerns as well–namely, the long-term sustainability of Sync. Please do not misunderstand, without concrete information, I have no way of knowing if this is the case or not, but I do know that thriving entities would seek to constantly push out improvements and updates, and yet we just haven’t seen this from the company for months/a year+. This is definitely something users notice, especially given how many cloud storage companies we’ve all seen come and go at this point.

    For what it is currently, Sync is a good if not great service; however, based on a colossal lack of communication and updates from the company, it’s not without some concern as to where the long-term direction of the company lies and if it will actually be able to get there.

    1. Agreed, this is my main worry for now. Especially since there’s a major bug in the mobile app where it keeps uploading files even though i set it to only upload when wifi is available. Totally burst my data cap and i had to uninstall the app.

      The lack of communication or updates from the company doesn’t give us much confidence either. Makes me wonder whether they’re about to go bust all of a sudden.

  16. Hi I’m a free Sync user at the moment but really on the way to turn Pro with a 2TB offer. I like the service, but what is still preventing me from going Pro and fully replace my Dropbox account is the lack of a desktop Linux app. Hope the roadmap to it will be shorten. Thank you

  17. Hi.
    It needs to be that way and that is normal behaviour for cloud storage: A shared folder/file counts as used space on all accounts that it’s shared with. The reason is because if they didn’t do that, then anyone could open up multiple free accounts, share the folders between all accounts, and get huge amounts of free storage that way. That wouldn’t be fair to the cloud host company.

    Not great, but they don’t seem to have much choice.

  18. Im in Australia if anybody is interested, I’ve just recently switched from Google Drive to Sync. All i can say is that it works Great, I’m really happy with the service. I emailed customer support twice with some detailed questions about the company, i got some excellent replies back, and was really surprised with how professional they were about it.

    You all need to remember this is a VERY VERY new company, this will only keep getting better and better, they need improvements in certain area’s, but they are listening to customers requests.

    One thing they have said is they are completely re-designing the mobile apps from the beginning, which is good to hear!!

    I can see this cloud service really succeeding, I’m impressed so far. Uploaded 200GB to the service on the 500GB pro plan, upload & download speeds were constant. Very Happy

    1. Hi! I am switching from Google Drive to Sync. How did you transfer your pictures from Google Drive to Sync? Di you have to download all of them and then upload them in Sync? or there is another way to do it?

      Thanks!

      1. Cloudwards.net - Chief Editor

        Hi Arianna. There are two simple-ish options open: one is to indeed download everything from GDrive and then upload it to Sync.com. It’s free and easy, though time consuming. The other option is to check out our article here https://www.cloudwards.net/best-cloud-to-cloud-management-services/. Not always free, but those tools let you transfer between clouds, so to speak. Good luck!

        1. Cloudwards.net

          Except for one little problem that my bossman overlooked: Multcloud and none of the other services support Sync.com. The issue is that Sync.com is just too locked down, which is a blessing (for user privacy) and a curse (for convenience). The main issue is no API and no WebDAV support. Basically, you’ll need to stick to the first option: install both sync folders on your computer and copy everything from one to the other. It’s possible zipping folders might speed things up, but I’m not sure that’s true. If you’re up for a little work, the move is well worth the effort, IMO.

  19. Just wanted to share a Support experience with Sync.

    I (currently) have a free account. I messed up my 2FA access and needed help to sort it. Sync responded in approximately 10 minutes!

    That is some Customer service.

    For the record, I have no connection with the company other than being a user of its services.

  20. Cheap, great features (zero knowledge is really cool), unfortunately quite slow (both at home and from work, maximum 2MB/s often far less, from Europe). I have taken the 2TB package and will look how many weeks it’ll take to upload the files… 😉 I hope the speed will be sufficient in daily use after the upload. The mobile app doesn’t upload video from the android camera, hope that will be fixed in the future.

  21. Update after a few days.
    I’m really happy; my big files still uploads but aside this Syncs performance is quite well and so I use it now as my primary storage cloud provider (Syncthing manages the android camera backups and the linux client). I’ve seen Sync downloads up to 8MB/s – great, hopefully the uploads will catch this sometime.

    Features needed:
    – More space, hope someday it’ll be possible to buy more than 2 TB space

    Nice to have:
    – Mobile client backups videos too
    – Linux client
    – SMS as 2FA

    Feel saver in the cloud, Sync rulez! 😀

  22. I bought a license for storing all my photos in the cloud. A linux client on short notice would be very nice. Currently I have to run a Windows VM to backup all my stuff.

    Second point is that the Windows App does not allow mapped drives to be used. Only local disks. That means with an organized files server with large disk space I still have to backup all on the VM.

    1. Cloudwards.net - Chief Editor

      Hi Wim,

      Sync.com is working on a Linux client, but I wouldn’t hold my breath if I were you. It’s a real shame, too, but if you want to make use of Sync.com, I’m afraid you’ll probably have to get used to using the VM. If a Linux client does come out, we’ll be the first to let you know.

      Thank you,
      Fergus

  23. Just a question, I am a photographer. I want to be able to store my photos, in particular my Raw photos off my computer as they take up a lot of storage space. My impression about syncing is that, in essence, it is a mirror of a particular folder is saved online. Therefore the photos still reside on my computer.That doesn’t fit my requirement. Can this program be used just for storage rather that just backing up my folders?

    1. Cloudwards.net

      Hi, Othneal, thanks for reading and commenting. It’s a good question. While syncing does work by mirroring files across devices, most cloud storage services offer selective sync, which simply lets you turn sync off for a folder. That way, it’s only stored the cloud, saving space on your computer. In addition to selective sync, Sync.com also has a “vault” storage feature that works as a cloud-only folder (no syncing). So, those are two approaches you could take.

  24. Is this service considered ITAR compliant?

    Files are end to end encrypted (one of the requirements) BUT are the encryption keys stored on the server, for example? Or is everything derived from my password and left only my system?

    Also, has there been an independent audit of the security?

  25. Could this product be used as a backup destination? I currently use iDrive but would like to have my backups reside in Canada. Does your app allow for any scheduled backups or is it possible to use Cloudberry to accomplish this?
    Thanks!

  26. Here’s a BIG CON. Been using Sync around 3 years now. About the 5th time it has totally mucked up and ruined files. This time I’ve lost about 8 hours work to the buggy system and I’ve had enough.

    About 5 days ago I noticed it wasn’t syncing, the icon in the tray had actually gone. Ran Sync, nothing. Uninstalled and re-installed, ran sync, nothing. Contacted support and went through 3 guides they sent me and then a fourth guide was to download their special full uninstaller and reinstall. This involved moving all my current files out of the sync folder, install, put them back, sync runs and re-syncs.

    Now in any normal world, you’d think Sync would see newer files on my machine and update the files on the server that are two weeks out of date…. oh no, not Sync, Sync knows best, let’s rename the files on my machine with “-CONFLICT” and replace all of them with two week old versions!!!

    Luckily for me, I knew it would do this as I’ve been trough this before. I made a backup. After Sync finished ruining my work, I replaced it all with my upto date backup and continued working. Fast forward 20 hours and I’m working the next day. Suddenly a file is missing, I look, it’s gone. There is now a “-CONFLICT” file there from yesterdays version. Huh? This is new!! Oh great, it’s just deleted my new work file, 8 hours lost. I look on the web account, just the CONFLICT version from yeasterday and the two week old version. Oh great…. Sync has sha**ed me royally again.

    Why would software like this DO this? Why replace files dated newer with old files from the server and (if you’re lucky) rename the newer files, or unlucky delete them! FIX YOUR SOFTWARE SYNC.

    1. Same here. I was really scarred when my programs were diverted to an old status of many days ago. New files were not backed up. Instead of that *CONFLICT* files emerged (which were actually my original files.
      This *CONFLICT* files almost ruined my email and business database. They have to fix this problem and stop blaming MS Excel for its autosave feature or similar. It is NORMAL that we are working on the files WHILE synchronization is running, so the Sync program needs to find a way how to upload these files and renaming them is the most stupid solution. Sorry for my language.
      My files are up to 150MB and are still growing. I cannot afford to check for these CONFLICT files constantly.
      Well, at least the support guys were nice and they reimbursed my subscription promptly.
      Looking for a better solution now.

      I don’t understand, how this can be #1 solution. It’s buggy and doesn’t work like it should at all.

      1. Cloudwards.net - Chief Editor

        Hi Andrej,

        It sucks you’re having trouble with Sync.com, I hope you find something that works better for you. The reason Sync.com is no. 1 isn’t because it’s perfect, it’s because in our estimation it works well for most people, most of the time. There are always going to be a few people who, for whatever reason, cannot work with a certain piece of software. Off the top of my head I can’t think of a solution for you, but maybe you could give pCloud a try? Otherwise OneDrive could be an option if you’re working with the Office suite a lot.

        Good luck!

        Kind regards,
        Fergus O’Sullivan, chief editor

  27. How to secure the PC://documents/sync folder besides the basic computer logon?
    Use the windows folder PW???

    Suggested to me to take sensitive data out of encrypted folders (best crypt) to best work with this service
    I do not share/sync with anyone
    The pdf manual does not address this
    Thanks

    1. Hi Mikki,

      In terms of your files on your local computer, you can encrypt your entire harddrive by using the built-in drive encryption features included with Windows or Mac OS.

      For example, on Windows you could enable the Bitlocker feature (or FileVault for Mac). This will ensure the files on your local drive are encrypted, and local drive encryption will always work seamlessly and transparently with Sync’s end-to-end encryption.

  28. I really don’t understand why or how this interface is designed. The first step is to relocate the files/folders that I want backed up? That seems counterintuitive. I have files and folders in the locations where they are on my machine for a reason. I signed up for the free trial, and the first thing I had to do was move a folder into the home/Sync folder? Makes no sense. And everytime I want something backed up, I have to put it in that folder, or manually upload it? I don’t get it – what am I doing wrong?

    1. Cloudwards.net

      Hi Dan, you’re doing it wrong. 🙂 Sync.com isn’t designed for online backup, it’s designed for cloud storage. Online backup tools replicate your files and file system, while cloud storage tools are used to increase your hard drive capacity and sync devices. Yes, you can use cloud storage for backup in a sense, but as you’re finding, it takes quite a bit more work and messes up your organization. We have an article on the difference between online backup and cloud storage that should help, which also has some backup suggestions in it: https://www.cloudwards.net/online-storage-vs-online-backup-whats-the-difference/

  29. Well I’ve spent some time trialling Sync & I won’t be continuing. I have an external drive full of video projects & files that I want to backup.

    Sync is moving anything that I want to upload into the Sync folder & therefore filling up my internal drive. The whole point is that I have an external drive because there is not enough space on my computer!

    Support indicated that I could use the Vault but then it isn’t a backup it’s just moving the files into the Cloud…

    Pointless.

  30. Sync.com User Rating

    I’ve been using Sync for a few years now and love it. Recent updates have made it even better. I was grateful to find a secure cloud storage provider in Canada that is compliant with privacy legislation. I’m glad to see they are getting excellent reviews like this, as that makes me think they will be around long time.

  31. Sync.com User Rating

    After reading about Sync.com at Cloudwards I signed up for a free 5GB account, which turned into 6GB once I set it up. Zero-knowledge encryption is the key feature that led me to try Sync.com.

    My experience for the first year was great. I put all of my personal finance spreadsheets and estate planning files in my local Sync folder and I was able to work on them on my desktop or laptop computers and keep everything in perfect sync. I also used my local Sync folder as the shared sync location for my 1Password vault (licensed version, not a subscription account). My 1Password vault sync also worked perfectly.

    After my first year I moved to a paid 500GB account and added all of my general use files, photo, video, and music files to my local Sync folder.

    About a week ago I realized that during a recent file rearrangement I had accidentally deleted two very important files from my local Sync folder. Although I was able to find older versions in my local backup files, I was able to find and download the most recent versions in my Sync.com web cache. This file recovery experience has really sold me on the benefit of Sync.com as a well organized, off-site, zero-knowledge file syncing and backup service.

  32. i have had multiple instances where my clients cannot download. The latest one is “Empty files cannot be zipped”, the error message displayed over a folder listing of 81 files, all about 3 megs big. I have given up on sync.com and moved to DropBox…a little bit more $$$ and worth every penny of the difference! I can now even see who i have shared folders with…sync.com shows you a file or folder was shared, but not who with ????

  33. Sync.com User Rating

    Sync’s inability to view / stream video files, shared via a link or in the Web Panel is a deal-breaker for me sadly.
    In all other respects the functionality of Sync is excellent.

  34. Sync.com User Rating

    Sync could be good if it was not so very slow: upload and download are actually capped at 5 MB/s! I have been using it for a couple of years and this is particularly frustrating since I have a 62 down/33 up MB/s (500/270 Mbps) internet connection.

  35. Sync.com User Rating

    Just decided on Sync.com after reading the reviews here. My goal was to get great syncing across multiple Macs, improve security and get off a system that uses my private info as advertising fodder.

    I must say, Sync “just works” and works well. In migrating off Google Drive, the move was pretty seamless except for Google Sheets and Docs files. For those I just exported them all to .docx and .xlsx in my Sync folder structure and am back to using MS Office (you could do the same with LibreOffice or Apple Pages etc if you want to) . That was the only part of the process that took time, but I feel better knowing my files are not beholden to Google to open them.

    The auto syncing of photos from my smartphone to a special photo folder is nice too.

    I’d love for them to offer a seamless “family” plan like Microsoft and pCloud. I’d leverage that in a heartbeat.

  36. Sync.com User Rating

    I’ve had Sync.com Pro for 2 years now. The single worst feature (or lack of feature) is trying to delete file. First it is “deleted” which just means you can no longer see it. Then comes “purging” the file, and this take FOREVER. So long, in fact, that you will get timed out, logged out, and the folder/file never deleted. So you realistically can only PURGE a few files/folders at time. CHANGE THIS SYNC!

  37. Sync.com User Rating

    I currently use the free version as I have been testing it out for a few months, so far so good.

    I love how secure everything is, which is going to be great for backing up all my important and very confidential business documents, not to mention personal family photo and video collections.

    I too would love to see a Linux app for this service.

    I would also really like monthly payment options too, some kind of choice either monthly and yearly (even if monthly ends up costing a little bit more like other services do). Adding in 3-month and 6-month options would be great too. Sometimes paying for a full year in advance is not what everyone can afford but they may sign up sooner with monthly options.

    Would also be nice to have some different size options, for personal users it might be good to have a larger option of maybe 5TB or more as many personal users these days have way more files than what will fit in 1-2TB. Personally, I have about 3-4TB not to mention business related files that will vastly exceed that in the coming year.

    I would sign up today, but I have to wait and save for the yearly cost of the 2 user 10TB business account to be within my current budget as a small business.

    Keep up the great work!

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Sync.com Review

What's not to love? A great service

Without a doubt Cloudwards.net's favorite storage provider, Sync.com offers ease of use, speed and security at a reasonable price. It also has a nice free plan you can use to test it, and comes out of the box with zero-knowledge encryption included. Read all the details in our full Sync.com review.
Starts from$ 408per month for 500 GB
Visit Sync.com
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