Overall Rating 46%Poor
File Backup
Restoring Files
Features & Extras

Quick Summary


JustCloud Pricing Information

PlanPrice PlanStorageDetails
$ 8.69 Monthly
$ 104.28 1 Year
$ 74.28 (-29%)
$ 208.56 2 Years
$ 134.64 (-35%)
75 GB

A lot of features need to be paid extra for:
external hard drive backups: $79.90
file size of up to 5GB: $39.90
Video backup: 29.90

$ 9.94 Monthly
$ 119.28 1 Year
$ 89.28 (-25%)
$ 238.56 2 Years
$ 148.56 (-38%)
250 GB

A lot of features need to be paid extra for:
external hard drive backups: $79.90
file size of up to 5GB: $39.90
Video backup: 29.90

$ 12.44 Monthly
$ 149.28 1 Year
$ 119.28 (-20%)
$ 298.56 2 Years
$ 208.56 (-30%)
1000 GB

A lot of features need to be paid extra for:
external hard drive backups: $79.90
file size of up to 5GB: $39.90
Video backup: 29.90


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Sync.com Review
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  • Good attitude towards privacy
  • Easy-to-use interface
  • 1h Email support response time
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  • No local encryption for the standard plans.
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  • Few features.
  • Slow restores via web interface.

Who is JustCloud for?

Here at Cloudwards.net we always think about the user first. We have created different profiles that fit pretty much everybody’s needs. You will like JustCloud if you are just getting started with online backup, or if you are considering cloud storage for the first time. JustCloud makes it easy to enter the world of cloud storage because it is very easy to set up. There is no steep learning curve – just install the program (for Mac or for Windows) and run the setup wizard.

Sign up for JustCloud if you are …

  • a student, or any type of person on a budget
  • looking for an inexpensive way to backup your files in the cloud
  • looking for a tool that will make your life easier
  • looking to share files with friends and family (photos, videos etc…)

If you happen to take a lot of photos and you’re still looking for a place to store them all, JustCloud might be the right place for you. You can browse your photos wherever you are the web clients, share them with your friends and family or download them to your mobile device to add a nice filter on Instagram. Your files are encrypted using a strong AES – 256 bit encryption. That way your files are always safe.

Probably there are better options if you are a small business owner. JustCloud’s privacy and backup scheduling functionality is somewhat limited to very basic features. You cannot assign user roles or manage several backup sets.

Probably you shouldn’t sign up for JustCloud if you’re …

  • a business owner in need of super-secure backups
  • a tech-geek, feature-addict and customization nerd
  • absolutely need support installing software along your way


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CrashPlan Review
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  • Seeded backup
  • Mobile access via apps
  • Windows, Mac & Linux
  • A lot of options
  • No sharing or syncing
  • Slow backups when outside of the US
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  • Servers in Norway.
  • Unlimited storage and backup.
  • Decent speeds.
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  • Slower uploads on larger files.

File Backup

40% – Terrible

Backing up files of the JustCloud

It is very easy to get along with JustCloud’s backup software. The top navigation menu of the client gives you easy access to all the important features you might expect from a cloud backup service: you can click the backup button to select files for backup or use the drag and drop feature if you just need to save an important file to the cloud. If you need to view your files or notify a backup selection you can click on my files and have a look at everything you’ve backed up before.

Select your files with JustCloud

When you hit the backup button you can start with your final selection if you have not backed up before. If you’ve already selected your files JustCloud will start backing up immediately. If you want to adjust or modify your file selection just go to Settings and choose Manual Selection. In the file tree you can select or deselect files for backup.

Overall, we think those are a lot of steps to modify your backup selection. We would have loved to see a more easy access to your files and a more intuitive way to perform changes in your backup (for example increasing the file size limit).

Start your backup for free: 

File size limit of 5 GB

Speaking of file size limit. In previous versions of JustCloud, they limited the file size to a couple of megabytes in the standard configuration which led many people to negative reviews because this option was hidden in the preference menu.

Many people didn’t know about that and thought they had been backed up properly, but instead they lost files because files larger than a couple of megabytes had been excluded. Luckily, JustCloud change that and allows files of 1 GB in size to be backed up automatically. You can purchase an upgrade to increase the file size limit to 5 GB.

Access your files online with JustCloud

That’s a limitation many services of the competition do not impose upon you. So if you’re looking to back up large files then you might want to have a look at Backblaze or CrashPlan.

Exclude certain file types

We like to the option that you can exclude certain file types with JustCloud. This can be useful if you knew that you don’t want to back up very sensitive files to the cloud. Then you could just choose the file extension and JustCloud would automatically ignore all files with that extension.

However, you have to be very careful not to exclude files you actually want backed up. Unfortunately, JustCloud doesn’t support automatic video backup. You select your videos manually if you want to have them backed up. Or you could purchase an additional upgrades for automatic video backup.

Schedule your backups

JustCloud automatically backs up your files once per day. You can schedule the time of the backup in the backup scheduling menu where you can set an exact schedule on which days you would like to backup to happen. You could for example program your backup to be performed when you’re at the office to save system resources when you’re working at home on your computer.

Advanced backup scheduling

If your backup folder rarely changes then you might consider manual backup which will save system resources and bandwidth. The only thing is that you have to remember to backup button to transfer your files to the cloud.

Power and CPU resources

We tested JustCloud with several computers; couple of slower, older ones and also modern iMacs. Up-to-date computers don’t seem to have a problem with the JustCloud software, yet if you’re working on an older computer there might be some performance issues with your backups.

That’s why we recommend you have a look at the power and CPU options and only run backups when the screensaver is active and adjust how much of system resources you want the JustCloud client to use. That will help older computers perform reliable backups, too.

Restoring Files

45% – Poor

Restoring files with JustCloud

So the moment of horror has arrived. Your computer failed and you need to complete this project immediately. Fortunately, you have backed up your files with JustCloud! At least we hope you have chosen at least one backup service for your files. Just cut makes it easy to restore your files either from the software on your computer or you can download individual files from the web client.

You can either choose to restore all of your backup files in one sitting. Remember that this can take a lot of time depending on how many files you have. If you store, say, 200 GB then this might take a couple of hours until everything is restored. Restore time mostly depends on your Internet connection. We have found that our restores have been performing very well. Our test folder of 10 GB has been downloaded in just under an hour.

Download your free trial: 

Restoring files with justCloud

If you’re in a hurry, we recommend you select individual files that you need to restore immediately and later opt for a full restore, for example, on a lazy Sunday. Unfortunately JustCloud doesn’t offer a “restore to door service” that some providers offer their clients for around $150 – sending you an external hard drive with your data on it can be a quick fix for urgent restore requests.

Features & Extras

50% – Poor

JustCloud is a feature powerhouse. The only bad thing is many features have to be purchased extra. So the monthly fee adds up considerably to what is advertised on their website. We would like to see a more open disclosure on their pricing scheme. Nevertheless, let’s have a look at JustCloud’s feature set:

File synchronization and sharing

One of the best features of JustCloud is that not only you get a full-fledged online backup client but also you can synchronize your files with any device. If you frequently find yourself juggling your files across multiple services like Dropbox or Google Drive you can now switch to one single service. File synchronization is useful if you are working on multiple machines, for example if you have a desktop PC at home and a laptop that you take to work. 

Creating a folder that syncs across those devices is pretty easy, in fact, it is created automatically for you so you just have to move the files you want to sync into that folder.

File versioning 

JustCloud comes with seven-day file versioning. That means if you accidentally overwrite a file and want to go back in time you can do that to up to seven days or purchase an extension that will allow you to go back infinitely.

If you are a serious writer – that might come in handy because you can go back to a file version of a document that you like best and have accidentally or consciously saved. Just be sure to frequently backup your files or upgrade to hourly backups so that you always have the current version at hand.



50% – Poor

There are mixed reviews on the web when it comes to customer support. If you have a general inquiry about JustCloud, plans and pricing, functionality or feature the support team seems to be very responsive. However, if you have a more technical question it seems to be more difficult to get a satisfactory answer.

Tech support appears to be overloaded with requests due to the popularity of that service and it takes time to get answers to your questions. Most of the time those answers are template generated and don’t fit very well to the question asked by the customer.

Sign up for free: 

Final Verdict

Final verdict of this JustCloud review

JustCloud certainly went through some ups and downs in the past, but it has improved a lot over time. Online backup works flawlessly and the client does not crash. Restores are fast and reliable. If you are under a budget JustCloud is one of the best solutions you can buy for your money. However, if you need more options expect to pay more for upgrades.

It is very hard to find a service that offers unlimited online backup and file synchronization for little money, unfortunately, JustCloud is not an exception. On the surface, it seems very cheap (and it is!) – unless you plan on using more features than just backup.

JustCloud is also a perfect solution for people who don’t want fancy options, who don’t want to fiddle around with extensive backup settings – it’s for people who really just want their backups to work knowing that their data is safe.

 You can try JustCloud for free, however, only basic features are provided during that free trial.

Review History

  • Updated review rating based on customer complaints. Written review soon to be updated, too. 
  • Updated Pricing
  • Added new chapter to reflect software update
  • Re-tested the service for performance and backup speed

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Justcloud Features
Free Storage
Free Trial14 Days
  • windows
  • mac
PriceStarts from $ 8.69 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size Limit5 GB
Included Machines1
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption
Server Side Encryption128-bit
Keeps deleted filesUnlimited
File Versioning7

Justcloud Review

Bad billing practices, too many upsells. Stay away.

Customers are very unhappy with this services. We feel nickle-and-dimed: what other services happily give users for free you have to pay for with JustCloud.
Starts from
$ 8.69 per month
Visit Justcloud

64 thoughts on “Justcloud”

  1. JustCloud has saved me so many times when my computer has shut down on me for multiple reasons. It is a good backup file for all of my videos, notes, pictures and more. I never have lost anything by accident after using JustCloud for my backup.

    It is very simple to use. You can log into your JustCloud account from anywhere in the world and access your files. You do not have to even use your own desktop or whatever you may use to access the internet. I really like this because I actually travel and I cannot always bring my laptop with me somewhere. This way I can show family members my pictures of my children and our family vacation pictures if they are not with me.

    You also have the option to choose which certain files you would like JustCloud to backup. After this permission, any changes that you may make to your certain file, JustCloud will automatically backup any new information and files added so you do not have to worry about saving anything or forgetting. So this has really helped me.


    –> Here is what I don’t like: you cannot backup files greater than 1GB unless you pay an upgrade. There are many paid upgrades which other services give you for free.

    –> Customer support seems to be not very cooperative. When I tried to explain a problem I had with the installation I got redirected and redirected until I lost patience. After it was my fault but I would have loved to receive some feedback from their end.

    –> Sometimes I have folders that don’t seem to be recognized and I have to pull them in manually – that can be tedious at times but I gues that might be a problem of my old computer, too.

    Hope that helps!

    1. After several years with Justcloud it deleted itself from my computer, yeas really did. Login at website and none of my documents will open, NO customer service at all, they tell you to email support and someone will email you back, responses are unhelpful and as though they never even read your email, Will be looking for a new back up plan with new company, they were good as long as you dont have a technical issue and if you do you are on your own

    2. Email to JustCloud.

      I have been using your product for a while now and have some feed back.
      1) You need to change how you store the data. If I want to take photos from my phone and put them onto my hardrive I have to go to the JustCloud website, look up my phone, individually select each photo and then download it to a folder on my computer. After that I have to move it to a folder on my computer flagged for back up with JustCloud then wait for it to upload to my back up folder in JustCloud server. Why can’t I log onto JustCloud’s server and transfer a group of files from my phones back up to my computers back up?
      2) The painful way you have to upload video files. Going through all of my videos of my children and individually upload them even though the folder their in has already been marked for back up is ridiculous. Having to pay to “upgrade” so that the video upload process is automatic is a clear money grab.
      3) The “Syncronise Folder” is yet another money grab. This feature is identical to how Dropbox store ALL of your data FOR NO EXTRA COST. It make sense to have all of your files stored in one location that you can access from MULTIPLE computers (Instead of buying individual licences) as long as you log in.
      4) You need to make it so that a group of files can be selected and downloaded as a group. What am I supposed to do if my computer dies and I have to download all my files again? Do I have to go through every individual photo and video and download them?
      5) I recently upgraded to an SSD hardrive and now I have to upload all of my files again (90 gigabytes) as JustCloud doesn’t recognise the computer as being the same. The files are in the same location on my computer but the fresh install of Windows has confused your software. Your program needs to look at my data as not belonging to a specific computer, just a specific folder name.
      6) Your JustCloud apps for android and Iphone don’t automatically back up. I have noticed that the only time it will back up is if you open the app. Why doesn’t it (Like Dropbox) detect a new photo has been taken and wait until it connects to WiFi to upload??
      These are just the problems I can think of at the moment. The more I use the software the more I find faults with it. I am sick of seeing advertisement for “upgrades” to my account that are standard features with other back up programs. I won’t be using your services anymore and I want a refund.

    3. You were lucky. In my experience when I needed my files they were either not backed up because of software changes that stopped the backup routine or just recently they scrambled my data when they moved from one server to another. Years of data lost. STAY AWAY

      Justcloud lost 90GB (half) of my files on all of my devices. Their customer support was useless and then eventually stopped responding to my emails. Now they just ask for money to renew my account. I cannot even get my files back to put them onto another company’s platform. This is the most toxic company.

    5. If you have issues with this company, contact:


      He is the head of operations for JDI Backup, LTD the company that owns JustCloud. Their standard support desk is completely useless. I have spent well over a month going back and forth with a dozen people there to restore 90GB of my files from 5 devices that they lost and they eventually stopped responding- except to ask me to pay my bill! I can’t even get my files off this service to move them to another and 39GB of lost files are from a stolen laptop with no other backup. Sounds like others are in the same boat, so I thought some concerted pressure applied at the top could get this company to change.

  2. My 2 cents on JustCloud

    I once lost all of my photos and documents because my computer completely crashed, I was almost devastated over the lose of my pictures (I have a lot of pictures with memories of my grandfather and grandmother whom both had passed away).

    I am a new up and coming photographer so I didn’t want to take the risk of losing my clients pictures or my own personal pictures. I looked around online to find something that would fit me best. I tried a few sites non of which appealed to me, then a friend of mine told me about JustCloud. I went home found it, and looked around on their website. My first thought about it was “Oh my god, this site is created for me” and I’ll tell you why. It fits my needs perfectly. It was easy to backup all of my files, it does it automatically so I don’t have to spend a long time sitting and doing it manually. It’s easy to find what picture or document you are looking for. And my favorite part about JustCloud is that I can share it with my clients and friends right from the website. I can make it private so only the client the pictures is meant for can see it and they can share it with their friends.

    I started out using the premium pack. But I recently had to upgrade to the unlimited pack.

    I would recommend JustCloud to anyone who needed to backup their files.

    Of course the service isn’t perfect and that’s why I end up giving it three stars. They really annoy me with constant popups that ask me to upgrade to X and Y. Hello! JustCloud! I’m already an unlimited subscriber what else do you want?

    Also, I don’t know if it’s just me but I think backups are quite slow and so is file sync. I have upgraded to 15GB syncing space because this is usually enough. But it feels a little sluggish so I’m sticking to Dropbox for my syncing needs now.

  3. JustCloud is a great way to back up data on a computer. I love having the ability to save my files for work, as well as my personal files. The program is easy to use, and is very hassle free in terms of length of time it takes to back up everything. Amazon’s S3 program is the program that runs JustCloud. The Amazon S3 program is known for being reliable, and this shows within the program. The standard JustCloud program is about 1TB which is perfect for my personal data. There are also business plans that are offered for those that want more space. My favorite part about JustCloud is the fact that I am able to save any type of file. Many back up programs that I have come across in the past have kept me from saving multiple file types, therefore forcing me to convert them or not save them at all. The files also work on both MACs and PCs, which makes it easier to share between any people if needed. I also love the fact that there is a new mobile app that can be used for JustCloud! This makes taking my files around with me even easier. The only thing that I am not happy with is the annoying pop ups that try to get me to upgrade. After a while it is fairly easy to get used to them. Overall, I would give the JustCloud backup service four out of five stars.

  4. I think it’s pretty silly that files cannot be organized in the Just Cloud cloud! One should be able to drag & drop between folders! Is this the case with all clouds?!!

  5. many hidden charges related to file size limit and file count (not total storage size)

    accessing your ftp, it shows correct number of files, say 500,000

    using their desktop software, it doesn’t show all files. so if you need to download/restore all files, the desktop client doesn’t download all files.


  6. Anyone in their sane mind won’t subscribe to this service.
    Compare it to MyPCBackup, and you’ll notice that it is the same service.
    It does backup your files, but it imposes so many restrictions, that, when you pay for it, it is the most expensive one.
    Hard to believe a site that chooses this one as a winner.

  7. I paid for a 3 year subscription for Just cloud. Then a month, ago, the company disabled my online back up claiming that my subscription has expired, without any prior notification for reenrollment. When I looked up my account, I actually still have 19 months of service available. Then the night mare begins. I tried reinstalling the program only to have my anti-virus inform me that the installation file is a Trojan of the Artemis variation, and the site which the software is downloading from is not trustworthy. When I did manage to reinstall it by disabling my anti-virus, Just cloud wants me to pay for a new license.!! This and other problems went on and on, and finally I managed to reinstalled the program in one of 2 computers. Then my antivirus “quarantine” the just cloud program again!! So Really, does any one in the right mind want to risk downloading trojans with their backup software.
    To add insult to injury, JustCloud refused to refund me for the remainder of my subscription by stating that I have already passed the 14 days review date! So Let the buyer beware- switch before you spend tons of time fixing problems that should not be there in the first place.

  8. I just received a notice that I had reached my upper limits on my “unlimited” account. It seems that somewhere in that LONG “Terms & Conditions” there is actually a cap on the amount of space that can be used. Unlimited no longer means unlimited. The cap is at 816 G. Since I am an amateur photographer and take only large MB (RAW) photos, I have now exceeded my “Unlimited” storage. I believe this should be stated up front and in large letters that “Unlimited” is not quite unlimited.

  9. If I could give this service a zero or negative rating, I would.

    I was using JustCloud and had been happy with them until today. I had signed up for an unlimited account for two years. After about six months, they put a hold on my account so that I could no longer backup files, AND removed my access to files that I had previously backed up. They told me that unlimited is not really unlimited and that the amount of space allowed for an “unlimited” account varies, but they could not tell me what that amount is. I had about 800GB backed up. The only way for me to use my account is to “upgrade” for over $650 per year (after already paying about $250). Support is limited, and they tell you to send an email to their legal department if you don’t agree with their false advertising policies. I suspect they will go out of business and leave a lot of people hanging. Avoid them, they are not reputable.

  10. Steer clear at all costs. Service is non-existant. And their “unlimited” storage is a HUGE LIE. Once you hit about 800GB, the service stops backing up files, but doesn’t inform you that it is doing so. They have a clause in their disclosure that UNLIMITED is actually a number that they make up for you as to what they think you should use. You have to pay for each additional added service too. They are a ripoff.

  11. I signed up for ZipCloud over about two years ago. Now I’m looking around because they are doing a bit and switch deal on me. I have always used my external drive as my main documents drive, and in the beginning that was fine with ZipDrive. Now they stopped backing up my files and want me to pay extra.

    JustCloud is the same company as ZipCloud. Same logo, same interface, etc. That should give people reason to wonder about the company.

  12. Be Very Very Careful,

    I had the unlimited account and backed up my PC.

    The software kept reporting complete successful backups time after time, week after week.

    When my PC had a hard drive crash, I though all would be fine but how wrong. On trying to restore my files I found that many hundreds of them must have been corrupted in transmission or storing. The files showed up on the justcloud software, but did not display the icon correctly had no file details and would not restore.

    Support care or concern…. non-existent.

    Honest view they contracted to supply a service and didn’t.

    Summary :- Buy a portable hard drive and do your own backups, its cheaper more secure and more reliable.

  13. “Unlimited” is NOT “unlimited!!!”
    I have over 8000 photos on my computer and wanted cloud storage besides my three external HDs used to back them up. Since I take at least half my photos in RAW format, I have a huge number of GIGs for photos alone. I purchased the “unlimited” option with JustCloud thinking I would back up the whole computer, but once I hit 817 GIGs, the service stopped backing up anymore Kbps, MGs, or GIGs! It simply quit backing up any further. I wrote the co. and received an email stating it was in the agreement I accepted to begin the service, which I will admit I simply agreed to without reading. I simply trusted that “unlimited” meant “unlimited.” WRONG!! I was told I would have to delete items to continue backing up. This is NOT what an “unlimited” service should be. This is false advertising and I am considering filing a complaint with the BBB.

  14. bad.

    limit bandwith, file size, and auto video backup

    i am checking now backblaze or crashplan

  15. JustCloud is not unlimited!

    I have just been told that I reached my limit at 1TB despite signing up for an unlimited deal. If I want to upload any more files, I have to buy a Home Office or Small Business plan. Both limit me to 100GB of storage. If I want to keep my 1TB of storage, it will cost me a minimum of £64.50 a month! If I want up to 2TB of storage, it will cost me a minimum of £114.10 a month!!!

    I only discovered that I had reached my unlimited limit when I went to look for files and found them missing. JustCloud support told me that I had reached exceeded my limit by 50GB under something called ‘fair usage’ in the terms and conditions. But the software allowed me to keep backing up without telling me I had reached a limit.

    If the limit is 1TB then JustCloud should be up front about it and say so.

    I’m now looking for another cloud storage provider.

  16. JustCloud is clearly a Scam. Since I stopped (I never went beyond the free version which was crap) I have had a regular stream of scaremongering emails, signed by “Gabriel” my account anger who is always trying to save me from armageddon. Just looking at the emails they are clearly dishonest. Do not go anywhere near them. The only useful side to the experience was to realize how a slick looking website, with smooth graphics, etc, could be a platform for people who are clearly only into ripping people off. The net is a dangerous place.

  17. I work from home – my mac has just failed and I have been advised that they blocked my backups because I was over my data limit – I purchased the unlimited package for that reason – this company CAPS a unlimited package – be very sceptical about this company – false advertising

  18. Can’t comment on the service, I never got past the deceptive and predatory pricing. I signed up for the $7.95 month-to-month plan, and was offered a 25% discount, then a 70% discount, and shown a (fake) receipt with a charge of $2.95. “Great”, I thought, only to find that my PayPal account had been charged $7.95 for the first month, with a recurring monthly charge of $9.94 scheduled. On the phone I got the explanation that the $7.95 price was with a 20% discount applied, and that $9.94 was the regular price. It’s not a bad price… if they were honest about it, but beware of the trickery.

  19. The service is slow and a bit cumbersome. The site doesn’t make a lot of sense and actually finding your files online is a bit of a mess.
    But more importantly, once you subscribe, you’ll have a hard time unsubscribing from their “service”.

    JustCloud is off cours, like a lot of others, just out to get your money…


    This company lost 5.2 GB of my Data and left me hanging on support for weeks and never fixed the problem. There are much better options.

  21. Don’t do it…

    I was sold “unlimited storage”, and I paid a premium price for it – $280+ for a year.

    But then they simply changed their policy and added several limitations, such as a charge for each external drive, etc… what they call a “fair policy”.

    When I complained they simply blocked my account.

  22. This service is a scam, I´ve been paying $75 for 3 years and now I need to restore files I find my most important folder is empty, they dont answer my emails either.
    Another great feature of JustCloud, if you have a disk crash and you have to reinstall the OS when you reinstall the client it will think is a different computer so you cant make more backups without a new license!!!
    Do yourself a favor, stay away from them.

  23. I subscribed to JustCloud for over 2 years and always had problems. It was always difficult to get tech support, their client was almost virus like on my computer and their service was expensive at $150/year. Recently, my hard-drive crashed and when I needed my back-up data the most from JustCloud I found that they had lost all of it due to a ‘server migration issue’. Not only did they lose all my data, they refused to even refund my subscription fee. These guys are unethical and their business practices border on criminal.

  24. In the past few months they have updated servers or something, and lost a lot of data.

    They are also expensive, especially with OneDrive amd GoogleDrive around nowadays. I am just staying long enough to see whether they can get my data back, then I will be gone. Definitely not renewing.

  25. Justcloud does not perform as advertised. They have lost all of my files just when I needed them. Have a new machine and no access to my previous laptop. They are not responding to requests for assistance. A definite zero stars. Do not use.

  26. I have been using Justcloud for just over a year. And I now learned that my account is on hold due to “unfair usage”. I admit that my usage is very high, the reason is that I have to keep three versions of my +190GB backups due to their system deficiencies. And nobody bothered to inform me that my files are not being backed up anymore! Their support is slow and inaccurate, restores are very slow (on the odd occasion that it actually works) and they are very expensive also. Stay away.

  27. Scam. They tried to extort me by saying I was a business then deleted all of my files. I guess by backing up Excel files I am a business. No support when I called to complain. Never recovered my files.

  28. JustCloud will lose your files, they don’t reply to e-mails or phone calls. There are thousands out there like me that this company has scammed. As a result I have lost 10 years of family history. Please, please, please don’t use JustCloud

  29. I was a JustCloud user for 3 years and renewed for another 3 years. After 1 year into the second contract their product froze while backing up. I contacted support and they got it working for about 1 hour. After several attempts to try to get the product working i have given up and taken my business to CrashPlan, which is a much more reputable product.

    I would not recommend using this product.

  30. I’ve had super bad experience with JustCloud. Early in 2013 I tested and clearly stated to the rep that JustCloud DID NOT meet my needs, however they continued to charge my CC and I did not notice. Recently I’ve exchanged several emails, it have been very difficult to get answers to my questions. Finally they claim they have canceled my account )which they should have done when I told the rep it did not meed my needs) and made a small refund (far short of the payments). In the latest email 2/20/2016 they state “I am sorry to inform but all the account details are deleted and we do not have any records of your card details now. ” Obviously they don’t seem to utilize their back up service. I personally consider them to be a scam. I’d give them a rating of -10 if possible.

    Just as a follow-up. I just got off the phone with the customer service. They realize that I did not really use the account setup in Dec 2013 but refuse to issue any credit charged. They also had the email where I stated that there services did not meed my needs and I stated several reasons as to why it did not meet my needs. The person I spoke to stated that he was not authorized to issue a refun and would not give me any contact within JustCloud that had the authority.
    I highly suggest NOT having any dealings with this company.

  31. I have been waiting for over two months now for this company to restore files which I have been paying them to back up. Justcloud has lost material which is essential for me to run my business and which is going to cost me a great deal of money if they cannot be restored. At this point I am not hopeful that this will be resolved since they only respond to my complaints once a month. I would have to advise you to stay clear of this company. Over 2 months now Justcloud. How much longer will I have to wait and how much more money will your ‘service’ cost me?

  32. Totally useless and a scam. I uploaded almost 1GB of my data, all of which is lost. Not only that, zero response from customer service despite repeated messages on this. Feel totally scammed. Not to mention the files and data I have lost. Hope others learn from my experience.

  33. If you have a portable storage drive, be prepared to pay extra to back it up. And if it has videos on it, that’s another extra fee. And if you want it done in a timely manner….another fee. Their software is fairly seamless to install but constantly displays pop-ups on the computer asking you to refer a friend. I stuck with them for 2 years and then all of the sudden, it was no longer on my computer. When I downloaded it again, I got an email from them saying that I had unauthorized uploads that were not paid for in my subscription. I was going to have to pay even more money to keep what I had in the cloud and to continue using their service. I canceled. The pop-ups and extra “upgrades” were super annoying. My virus protection even said their program was a problem and kept trying to block it.

  34. JustCloud has NOT worked for me. They have been unable to retrieve any of my files after a hard drive crash. I can see all the files on their site but they have been unable to retrieve them. There excuse is a server migration has gone bad. Michael Dust, Just Cloud Customer Service Representative said to “check your account in every 4 Days” maybe someday they’ll be there.

  35. I just got an email from Gabriel@JustCloud saying “There has been a lot of press coverage lately about the Government and Internet Service Providers monitoring your online activity and keeping logs of your browsing history”, and its inviting me to join its service. I regard it low to use such scam stories to trick people into spending their money. What do you think?

  36. TERRIBLE LIARS and THIEVES! DO NOT USE, DO NOT TRUST If I could, I would give negative stars. I quit after the first ‘free’ month as It has lots of hidden charges for every feature. I was offered a special $1 a month promotion and decided to go with this as it was too good to be true – I signed up and forgot about it, until at the end of the year I realized they had been taking $8.95 instead of $1 for the whole year, they refuse to refund the money. I cancelled, and they ‘helped me’ by not cancelling it, incase I needed the data, and so continues to over charge me each month, DO NOT TRUST THESE LIARS AND CHEATS, a scam company that will say anything to keep stealing from your credit card.

  37. Justcloud is indeed cheap – but be careful:
    1. It works poorly in China (it took me about 6 months to back up my 300Gb).
    2. When they say “unlimited” they actually mean 1Tb – and they will cut you off without a warning too!
    3. I had multiple issues with them, both technically and customer service-wise, they made me work so hard for their service… I sometimes wonder why I’m still a customer

  38. JustCloud have the worse support ever! I actually debbuged for them…
    IT does not work from China, and the “unlimited” plan is actually a 1Tb plan…

  39. Lost all our files due to “server migration” , after 3 weeks they did however refund my money which was nothing compared to not having our files returned.

  40. Hello

    I hope that you will publish this.

    Just Cloud is a fraud. They supposedly lost my data and then have been unable to restore it in 6 months.

    They still charged me a renewal even though I specifically told them not to charge my debit card.

    Their web site has a button to stop automatic renewal payments, but guess what, I does not work.

    Please ensure you do not give this company any free publicity and help to protect other users from this company.


  41. I recently purchased a new laptop to replace an aging model. After several weeks, I needed to retrieve some files that I had stored in my JustCloud account, which I have had since 2013. When I logged in, I discovered that the only files that were currently stored on my account were those associated with my new laptop. All the data (about 500GB) from my previous laptop was no longer in my account. All my photos, music and important documents I had been storing since 2013 were gone, and the JustCloud service reps were claiming that I must have deleted the files from my account. I have basically paid this company for absolutely nothing over the past 4 years. Extremely disappointed with company and their ability to actually protect your precious data. DO NOT USE!

  42. I backed up my computer and ran test recovery. It was satisfactory so I set backup and was from time to time just checking message that it ran successfully. All until September, when I needed it.
    At that time I discovered it is not possible to recover. Support ticket was open and I was told it’s known issue that will be resolved in couple days. That was more than a month ago. I contacted them multiple times and received standard, “we are sorry. we are working on it” reply. There’s been over a month that they can not give me access to my files. It looks to me like it’s a scam.

  43. Unbelievable. One of the WORST companies I’ve ever dealt with. I wouldn’t even give them one star. Horrible customer service in India that gets you absolutely nowhere, inept technical support that couldn’t help me get my files and it’s technically IMPOSSIBLE to reach an actual ‘supervisor’ in the US, even though all the emails from JustCloud customer service come from English sounding names. What a f$%&ing scam. Do NOT use them.

    I have requested THREE TIMES for them to cancel and refund my account and each time get responses offering me deeper and deeper discounts. Just close the F***ing account and Refund my money!!!!
    This is bordering on becoming a scam.
    And good luck trying to “turn-off” the automatic billing option on your account…it’s an inactive button.

  45. JustCloud is not reliable. Do not use. I have used JustCloud for about 4 years and like its ease of use. Two years ago I was offered a low unadvertised rate to stay with them after I was experiencing problems when they update their software. When they do that their backup stops working and you don’t get any notification. Unless you check and update the software you are not getting any backup of your data. However, recently my computer crashed and was garbage. I was comfortable that I would be able to recover my files. NOT SO. After numerous attempts and with the assistance of JC Techs, I was told that my data was scrambled when they moved my data from one server to another. So, effect I got no service at all during the last two years because when I needed to recover my files their system didn’t work. They have been “working” on my account for 2 months now and I am still not able to recover my files. To make matters worse they have billed me for the next year and have not offered any compensation. Stay away. If you value your data, get your backup service elsewhere.

  46. Bottom Line: I would not recommend JustCloud.

    I used JustCloud for a couple of years before cancelling a while back. JustCloud just has too many issues:

    1) Other solutions are less expensive.

    2) They nickel and dime you for what I think are practical or necessary features that really should be included in the base price. (e.g., files over 5GB size – extra $20/year, allowing video files to be backed up even if smaller than 5GB – extra $15/year, faster uploading speeds – extra $25/year — see http://www.justcloud.com/planprice-information at the bottom for the “upgrade” information. But, from what I can tell, the actual prices are 50% off the posted ones as I was always given a special-today-only-discount of 50% on upgrade features.)

    3) As noted by other reviewers, data was lost! I had been backing up several directories, let’s call them A, B, and C. When I went to go check on my online backups, dir B was missing and dir A was listed twice! So, on the website I would just see the following dirs: “A, A, C”. What happened to B? The content of both “A” dirs were the same. This issue was never resolved. For an online backup company, this kind of problem is really unforgivable.

    4) When cancelling, only the base subscription is refunded and not any of the extra features that were added on. I cancelled my subscription fairly soon (< 1 week) after it renewed and "per policy" only the base subscription was refunded and none of the extra features that renewed along with the base subscription were refunded. (However, it seems I had an easier time cancelling than one of the previous reviewers. I wonder if it's because they lost my data?) Also, upon my refund going through, I promptly cancelled my paypal payment subscription to JustCloud.

    That's my my 2 cents about JustCloud.

  47. I have been using Just Cloud for about 2½ years when suddenly most of my backed up files disappeared (say about 90% of them). This is now 5-6 months and numerous e-mails ago and still none of my missing files are retrievable. Just Cloud attends to each and every of my e-mail queries promising…. and promising and nothing happens. Most of their e-mail replies appear to be automatically generated which I find extremely arrogant. I am afraid my queries are just ending in a big black hole.

    On top, recently my subscription has run out (pre-paid for 3y) and thus – in the view of Just Cloud – I shall renew the subscription before I can even access my account to check if Just Cloud has found my files )-: Just Cloud take no responsibility for taking care of your files!!

    Anyone should consider very carefully before signing up for this so-called back up system.

  48. I had just cloud for a year and when trying to cancel my subscription, I went through a very tough time. I finally had to cancel my credit card they had on file and have it reissued to keep them from charging it. Then the calls started. Each time I told them I didn’t want the service and to take me off their calling list. I am still getting calls and e-mails. I finally put them on as spam. The calls from foreign call centers are still coming.

  49. If you have JustCloud installed, you might want to run a malware check on your machine. I’m not saying they are but an app using the name justcloud was flagged by my malwarebytes scan. Maybe the code is similar to malware. Maybe when I canceled JustCloud, they swapped the app for a malware trojan. There are too many “maybes” to consider using JustCloud for yourself.

  50. I just sent this message to JustCloud:

    I would like to immediately cancel my subscription to JustCloud. And more so: I demand a refund. Please read why:

    Apart from providing lousy service from the start, you have also been billing me several times without notice. And you even upgraded my account without my asking for it and without notice. And making me pay for those upgrades. All without notice.

    I started my subscription to JustCloud a few years ago with a 3-year subscription, paid in one go. As your service was not as I expected, I had never the intention to keep subscribed after those 3 years. You have never sent me any notice of any expiting date of my initial subscription and you have even added upgrades without me knowing it. To my knowledge the subscription would automatically end if I not actively renewed it.

    This morning I suddenly received an e-mail, the first since ages, from which I could deduct that I am still paying and, more so, paying more and more for additional services that I never asked for.

    As you can no doubt see, I have not been using JustCloud for probably some three years now! Please look up my correspondence with your customer service and you will see that I have not been happy with JustCloud from the start. So, what in god’s name made you think that you could silently extend my subscription and add upgrades, all amounting to me paying for absolutely nothing?!


    They just lost over 350GB of my files, my pictures of my children from infancy to present (they are in their 20s) almost shut down my business. REFUSE to help, REFUSE to refund. STAY AWAY!!!!!

  52. IT’S A FRAUD!
    They lost the backed up data for one of my devices, and I could not perform another backup. Their tech support is incompetent, slow to respond. AND !!! Be aware that they deactivated the key to cancel automatic renewals on their website!!! When I emailed them to cancel the account, they referred me back to their “senior tech support” team, and asked me to “wait” etc. I have sent 3 emails so far requesting the cancellation but they are ignoring me. They left me no choice but to report them to econsumer.gov

  53. JustCloud is a fraud!

    They lost my data, their tech support is incompetent and slow to respond. They disabled the link to stop automatic renewals!!! The only part of their “business” that is still operational is the billing, draining out the last cents from active credit cards. It took me 3 emails and finally a threat to report them to regulatory agencies to cancel my “service”.

  54. This Just cloud is not good, I had subscription for more than 2 yrs but not good when I try to view any pdf file, it takes very long time to get it and most of my time the backup is not working I reinstall it two times to backup my file and I contact the customer service for help and they keep asking about the problem and the path of these files and at the end they ask you to delete the program and reinstalled again they waste your time to solve simple issue.
    Please do not subscribe with just cloud, try to find other provider.

  55. They cannot access my files from a previous computer even though the info says it is there. Stay away from this company

  56. I have been trying unsuccessfully for a year to get JustCloud to restore my files. They keep telling me it’s in the queue and to check back every 4 days. I would never use JustCloud again based on my experience.

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Justcloud Review

Bad billing practices, too many upsells. Stay away.

Customers are very unhappy with this services. We feel nickle-and-dimed: what other services happily give users for free you have to pay for with JustCloud.
Starts from
$ 8.69 per month
Visit Justcloud
Starts from
$ 8.69 per month
Visit Justcloud
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups