pCloud Review

pCloud is a secure and easy-to-use service that lets you store up to 10GB for free, offers lifetime plans for up to 2TB and generally will make storing files easier than most of the competition. Though it's not completely without its flaws, we won't hesitate to recommend it to most people.

By Branko VlajinWriter
— Last Updated: 26 Feb'19
2018-11-30T05:18:29-08:00
Table of Contents Rating
Features
90%
Excellent
Pricing
98%
Excellent
Ease of Use
90%
Excellent
File Syncing & Sharing
92%
Excellent
Speed
90%
Excellent
Security
90%
Excellent
Privacy
85%
Very Good
Customer Service
75%
Good
User Reviews & Comments

Very Good
Starts from $ 399 per month for 500 GB
Visit pCloud

pCloud is near the top of our best cloud storage article, and it often wins in our “best of” articles. That’s thanks to its strong multimedia features, excellent value subscription plans, tight security and sharing capabilities. It used to only store data in the U.S., but now it has European locations and complies with the EU privacy regulations.

It has its drawbacks, though, such as weak collaboration options and the fact that you need to pay extra to enable private encryption. If you want to use cloud storage to work in a team, read our best cloud storage for collaboration article. To avoid paying for private encryption, refer to the top service in our best zero-knowledge cloud storage services guide.

If those are not a big concern for you, though, stick with us as we discuss pCloud’s capabilities in more detail for this review.

pCloud User Reviews

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Strengths & Weaknesses

Strengths:

  • Excellent value
  • Fast file sync
  • Shared-file security
  • Network drive
  • Multimedia playback
  • Pay with bitcoin

Weaknesses:

  • Private encryption is a paid add-on
  • Can’t edit files
  • No productivity apps

Features

90% - Excellent

The main feature of pCloud is the ability to store your files in a remote location so you can avoid losing them to hard drive malfunctions and sync and share them across devices. We’ll touch more on that in a later section. Here, we’re going to take a look at features that aren’t standard for cloud storage services.

One of those, pCloud Drive, improves the standard sync model. It allows you to access and work with your online files as though they were on your computer. It basically works like a network drive, showing the files you’ve uploaded to pCloud without taking space on your hard drive. The disadvantage of that approach is that you need to be online to access your files.

pCloud is our top pick in our best cloud storage for music article. It’s no wonder, then, that its player handles audio files with ease. Like the more powerful desktop players, it can load a playlist, save your current queue as one, shuffle songs and repeat a playlist. You can access your playlist on the road using the pCloud smartphone app.

The service lets you preview photos and play videos, too. In fact, it came in first in our best cloud storage for photos and videos piece. The image viewer can create a slideshow and it lets you perform standard operations, such as delete, rename and copy. Images retain their resolution when uploaded, but you can also download resized versions.

Playing videos require them to be converted to a web format. After that, you can use the integrated video player, which performs without a stutter. There’s an option to choose quality — standard or high-definition — which is a nice touch. Because there are no file-size limits, pCloud works well if you want to store your HD movies.

Kodi users can use an unofficial plugin to stream movies directly from pCloud in the Kodi video player. Read our best cloud storage for Kodi guide for more information.

pCloud is WebDAV-compatible. That means you can access your pCloud storage with third-party tools that feature WebDAV. MultCloud, a cloud-to-cloud sync tool, is one example. If you want to learn more, read our MultCloud review.

That said, you don’t need MultCloud to move files from cloud to cloud if you use pCloud. The service has another trick up its sleeve, which is cloud-to-cloud backup for Google Drive, Dropbox and OneDrive. You can even backup your Facebook and Instagram data, which makes it great for social media backup.

pCloud Features Overview

Starts from$ 399per month for 500 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Zero Knowledge
Two-Factor Authentication
Server Location
US

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

Pricing

98% - Excellent

In our cloud storage articles, pCloud ranks near the top in regard to value. It beats Dropbox’s prices, which isn’t hard, but it also beats Amazon Drive and Google Drive. Because of that, it’s no surprise that it is among the best deals in cloud storage. If you need another service that offers similar value, read our Sync.com review.

Free
  • Can earn more
  • 10 GB Storage
Premium 500GB
  • 500 GB Storage
1-year plan $ 3.99 / month
$47.88 billed every year
Save 20 %
Lifetime plan $ 4.86 / month
$175.00 one time payment,
Monthly price for 3 years of use
Premium 2TB
  • 2000 GB Storage
1-year plan $ 7.99 / month
$95.88 billed every year
Save 20 %
Lifetime plan $ 9.72 / month
$350.00 one time payment,
Monthly price for 3 years of use

There’s a free 10GB plan, which you can add 4GB to by completing certain tasks, such as downloading the sync client and smartphone app. For every friend you refer, you can add 1GB of storage. Such a free deal makes pCloud fit to lead our best free cloud storage article.

There are multiple ways to pay your subscription fee: monthly, which enables you to cancel at any time, but is more expensive in the long run; yearly, which offers a 20 percent discount, but requires you to pay upfront; and lifetime, which requires a big immediate payment, but saves you a lot of money. Those who want to remain incognito have the option to pay with bitcoin.

If you find pCloud is a great fit for you, the lifetime offer is a good choice. Technically, it’s valid for 99 years or until you start pushing up daisies.

pCloud’s Premium 500GB plan for $4.99 a month is a strong offer, but the highlight is the Premium 2TB plan that costs just $8 a month on an annual subscription.

pCloud for Family lets you invite up to five members of your family to join you on pCloud and assign them the amount of storage and share quota you want. The plan offers 2TB of storage and the same amount of download link traffic. Shared folders only take up storage from the owner of the folder.

You get 30 days of trash history with the plan, too, which lets you track and restore older versions of the files in your account.

To subscribe to the family plan, you have to dish out $1,400. It’s currently discounted 65 percent, though, which brings the price down to $500.

pCloud has a business version, too. It requires a minimum of five users and charges $544 per year or $9 per user per month. You can also pay monthly, in which case the price would be $56.68 per month or $11.34 per user per month.

Ease of Use

90% - Excellent

A service might have features that work without a hitch, but it’s all for nothing if the user experience isn’t enjoyable and intuitive. That’s true for the desktop, web and mobile clients. pCloud doesn’t disappoint.

Its desktop client follows the common model of sync and consists of a system tray icon and a sync folder called pCloud Sync. On Windows, the sync folder is created by default in your “documents” folder. Much more prominent, though, is the pCloud Drive folder which you can access using the system tray icon.

Buttons along the top of the desktop client make it easy to navigate between account overview, shared links, the pCloud Crypto add-on, settings and help and support options. The account overview shows your remaining space and has links that open your Drive, the web client and its trash page. The design feels outdated and drab, but that doesn’t detract much from it.

The client works on Windows, macOS and Linux. In fact, pCloud is at the top of our best cloud storage for Linux ranking.

If you’re on a different computer, you can access your files using pCloud’s web app. You can see the main features in the sidebar to the left. The content browser can show your files and folders in list or tile view. There’s a checkbox next to every file and folder, so you can select them and perform actions using the buttons located at the top.

The drag-and-drop feature could improve because you can’t upload files or folders by dragging them anywhere like you can with, say, OneDrive. Instead, you have to drop them in the small pop-up window that appears in the center of the screen when you drag your content. Read our OneDrive review for the details about its web experience.

You can do the same for individual files or folders using the three dots that appear when you hover over them. It works fine, but we would prefer to use right-click because it would get us to the menu faster. That said, the web client is fast and easy to use.

When you’re on the move, you can use the pCloud smartphone app to access your files. The icons at the top of the menu let you quickly access your photos, videos, documents or music. It can automatically upload photos and videos, too. The app is easy to use and available for Android and iOS.

File Syncing & Sharing

92% - Excellent

Sharing is one of the main benefits of uploading your files to the cloud. You can share files using any of the three pCloud clients. We’re going to take a look at the web client first.

You can share folders and specific files via links. pCloud lets you share folders by inviting others and granting “can edit” or “can view” permissions. Alternatively, you can generate an upload link for others to use to upload directly to your folder or a download link that enables them to download your files.

When you want to share a file, you can generate a link, which can be protected with a password and expiry date. You can shorten it, too, but keep in mind that the short version is less secure than a normal link because it’s easier to guess. When sharing a file, you can see its download metrics in the statistics tab.

You can share links to Facebook and Twitter, as well. If you’re using pCloud Crypto, though, you won’t be able to share your encrypted files.

There’s a “shares” page in the pCloud web app that shows you what you’ve shared with others and a “shared with me” view that tells you what others have shared with you.

Few cloud storage services have desktop clients that can share files and folders, but pCloud is one of them. Folder sharing mirrors the options available using the web app. The same goes for file sharing, except you can’t see link statistics or protect your shares with a password or expiry date.

The smartphone app lets you share links to social media apps, but you can also use pCloud to send an email with a link. To invite someone to your folder, you have to send an email, though.

You can sync any folder by right-clicking it and selecting “sync to pCloud.” That will add it to your pCloud account and start uploading your files to a server. You can also copy the file to your existing sync folder. Another approach is to sync it from the desktop client. Its sync menu lets you add a new sync and shows your existing synced folders. We didn’t experience issues while syncing.

Speed

90% - Excellent

It took around 23 minutes on average to upload a 1GB zipped folder, which is as fast as it can go in theory. The download took around a minute and a half, which is the fastest we could expect at 100 megabits per second. pCloud didn’t affect our system resources so much that we couldn’t perform other tasks, but if that happens you can manually limit your speeds.

We were using an Ethernet connection in Belgrade, Serbia, with an upload speed of 6 Mbps and a download speed of 100 Mbps.

TestsFirst attempt:Second attempt:Average:
Upload time00:24:0000:23:0000:22:00
Download time00:01:3000:01:3000:01:20

pCloud keeps servers in the U.S., so your speeds will be better the closer you are to its main data center in Dallas. To help speed things up, pCloud uses block-level sync.

Security

90% - Excellent

pCloud has strong security. It uses the TLS protocol to prevent man-in-the-middle attacks from succeeding and encryption to secure your data in-transit and at-rest. Once your data reaches a data center, it will be replicated across at least five servers. Your files will be encrypted with AES 256-bit.

Private, end-to-end encryption prevents anyone other than you from reading your files, but pCloud doesn’t offer it by default. Instead, you have to get an add-on called pCloud Crypto that costs $3.99 a month. That means the company doesn’t include private encryption with its plans, though. It might be a good investment, but we’ll talk more about that in the next section.

Encryption makes it impossible for the server to understand your data, so you won’t be able to generate file previews. pCloud offers you the option to choose which files you want to encrypt and lock and which you want to leave alone.

pCloud uses two-factor authentication to stop hackers who’ve stolen your password from accessing your account. Still, you should make sure you have a strong password from the start.

Privacy

85% - Very Good

pCloud’s headquarters are in Switzerland, which has some of the the best privacy laws in the world. pCloud keeps your data on servers in the U.S., but it has to comply with Swiss laws because it is a Swiss company. That said, in specific cases where users breach its terms of conduct, the company may involve and cooperate with law enforcement agencies.

Your best bet to protect your privacy is to use zero-knowledge encryption, which isn’t free with pCloud. Buying its Crypto add-on is a good investment to prevent government agencies from snooping through your data. We’ve also received reports from readers that pCloud will trawl through your files to make sure nothing violates its term and conditions if you don’t use Crypto.

pCloud complies with the General Data Protection Regulation, but your data might be subject to U.S. cloud laws and regulations if it in the U.S. and they will supersede those terms in the privacy policy that correspond to the GDPR.

With such terms, you need to be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside of your state, province or country.

The laws in the U.S. or the EU may not be as protective of your privacy as those in your location. By using pCloud, you agree that you will disclose personal information to the service and that the disclosure shall be governed by applicable laws in the U.S. and the EU.

That personal data will remain at pCloud for the minimum amount of time necessary for it to fulfill legal or regulatory obligations and business purposes. Personal data might remain for longer periods than required by law if it holds legitimate business interests and isn’t prohibited by law.

pCloud may process your personal data for a variety of reasons that are allowed under data protection laws in the European Economic Area and Switzerland.

If you don’t agree with how pCloud handles your information you can withhold your consent by deleting your pCloud account. Your personal information and files will be deleted, too. That corresponds to the “right to erasure” from the GDPR. You can find more information about your privacy options here.

pCloud also collects information about you while you use it, which may include your IP address, browser type and version, operating system, referral source and device information. Such metadata information shouldn’t be enough to identify you, though.

pCloud uses tracking services to collect information about you such as length of visit, page views and navigation paths, visited pages and more. You can find the details in its privacy policy.

Aside from the metadata and statistical information pCloud gathers, which is standard practice, it adheres to the GDPR. That doesn’t hold true for users that store their data on U.S. servers, though. MEGA extends the GDPR to all its users, not just those from the EU. Read our MEGA review to learn more about that.

Customer Service

75% - Good

pCloud has an FAQ section that’s split into categories. All have detailed answers to common questions. If you don’t find your answer there, though, you can ask pCloud’s technical support for help using the contact form.

Telephone and chat support aren’t available but email support is. It replies within a days, often within a couple of hours. We got an answer in around six hours on a free account. If you need immediate support, you can read about how Dropbox handles it in our Dropbox review.

The Verdict

pCloud is a great service. Its multimedia features helped it reach the top in our best cloud storage for photos and videos ranking. Plus, it has pCloud Drive, which helps save space on your hard drive, and a feature that can backup your data from other services.

pCloud’s applications are easy to use and won’t give you headaches. You can use all three to share files and folders which you can protect using the service’s strong content control options. Syncing works well, too. You won’t have problems reaching fast speeds, unless your internet service provider has an issue or you’re far away from a server.

Strong security helps keep your data safe, but pCloud doesn’t include private encryption by default. The privacy policy respects the GDPR for EU users, but we recommend that users in the U.S. buy the Crypto add-on if they want to store sensitive information.

pCloud doesn’t cost a fortune. In fact, it has some of the best deals on the market, and its free plan is more than enough to test the service.

What do you think about pCloud? It wins in a lot of categories but is that enough for you to dump the service you’ve been using? Let us know in the comments below. Thank you for reading.

Starts from$ 399per month for 500 GB

Sync

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder

File Sharing

File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links

Productivity

File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV

Security

At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Zero Knowledge
Two-Factor Authentication
Server Location
US

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

Free Plan

pCloud Review

A very secure and private provider.

pCloud is a secure and easy-to-use service that lets you store up to 10GB for free, offers lifetime plans for up to 2TB and generally will make storing files easier than most of the competition. Though it's not completely without its flaws, we won't hesitate to recommend it to most people.
Starts from$ 399per month for 500 GB
Visit pCloud

116 thoughts on “pCloud”

  1. pCloud User Rating

    It’s really so secure and user friendly. Best ever i have used…

  2. pCloud User Rating

    I have spent the last few days going through all the cloud providers that I could find online. I mean all the big players like Mega, Dropbox, OneDrive etc.
    As of this moment, there is no provider that can match pCloud by far!
    I will try to list some of my concerns here:

    – none of the big name clients for Mac would allow me to create my library on an external drive. I have a Transcend 120Gb flash drive in my SD card port permanently which doubles my internal storage. I want to put my music, pictures, photos there as there is no need to access them all the time and want to keep my main drive free. Only pCloud and Mega will allow this.

    – I want to be able to sync individual folders from the cloud to my laptop. Most of them allow this but for example Amazon, which has a very good offer in terms of price/storage, doesn’t allow this.

    – There is no other service that includes an online player which can play my music directly from the site (videos as well). This thing is huge!

    – Their price atm is $4 per month if you get a year plan for 500GB. Most of the other providers don’t even have a 500GB plan, they jump to the 1TB plan for $10 per month. I personally will not fill 500GB in the near future so 1TB is totally overkill.

    – I wrote a feedback message today about something which I thought is a problem and discovered a few minutes later that it was my own error. None the less I got a mail from the support within 30min. Good luck with getting this from Amazon or anyone else! They are too big to care about you (even though I love shopping on Amazon)!

    – I have a vdsl connection at the moment with something like 30Mbit bandwidth and I am using it wireless. For few hours during the last night, I was able to upload 40GB of data. I would call this ‘sufficient’! At some time the upload was 10k/s, while at other it got up to 3Mb/s. Now, I am professional enough to know that this has nothing to do with their servers and everything to do with my network.

    All in all, I think that these guys are amazing and provide an incredible service for an incredible price.

    surr3a1

    1. Dropbox lets you put the local storage where-ever you want, I’m not sure why you didn’t include it in you list. But I’m leaving DB for a host of reasons 🙂

    2. pCloud User Rating

      For the record, DropBox has web players for both music and videos, I use them all the time. But overall I agree that pCloud is better and I am also moving from DB to pCloud.

  3. pCloud User Rating

    For me pCloud is the best! I have tried OneDrive, Dropbox and GoogleDrive, but I like the most pCloud. Its platform is really user friendly, they have good support and pCloud Crypto helps me feel safe about my files.

  4. pCloud User Rating

    A few years ago, I was on UbuntuOne, which was good. When they discontinued their service, I discovered Wuala, which I found excellent. However, Wuala (for which I paid) was closed by its new owners – SHAME on them. As a farewell-note they recommended Tresorit. For that service, I paid almost 100 USD for a year upfront. In the beginning, it worked just fine, although for that price you could only connect five machines: too little for a computer at home, one at work, and a laptop for travel, all running dual boot, plus a smartphone and a tablet. Anyway, since it did it’s job nicely I accepted that limitation. After 5 or 6 months, after a Linux-update, Tresorit stopped working on Ubuntu, and it uploaded only random files on Linux Mint. Like that, it’s useless! Re-installing the Tresorit client on all machines didn’t help, and customer support didn’t even reply. Instead, since I stopped using it, I keep getting Tresorit-ads from them. If they would have done their job, they wouldn’t have to waste money to win me back. They won’t, anyway.

    Other users had rated Tresorit’s Linux-client as vaporware. They are so right.

    Glad to have found pCloud – for a month, it has worked flawlessly on Linux, Win, and Android, and I hope they will stay around!

  5. pCloud User Rating

    I am in China. pCloud works very well here. It is excellent. I strongly recommend it.

    1. pCloud User Rating

      I am also in China and I tried everything already. First I was a dropbox user, then it was inaccessible from China. I switched to Copy, but it was discontinued. Then to Cubby, but that will be eliminated soon as well, what luck! OneDrive works and is reasonably fast for large files but has some issues for me when saving Office documents directly to OneDrive, then it is super slow and freezes the app (Excel/Word) for a minute. So much for my background.

      Then I switched to pCloud after doing some research on what works well in China. I would not say it is fast, despite their own speed comparison to dropbox. Such official speed comparisons are meaningless as far as users in China are concerned. So, while not fast, it does do the job.

      The only issue I have so far is I have no idea how to completely disable the screenshot upload popup. I have no interest in uploading my screenshots to pCloud, yet the popup asks me to do so every couple days. A side search brings up nothing on this topic.

      The Windows client is otherwise well designed. I have not tested any mobile clients because I am a Windows 10 mobile user, and virtually no cloud storage providers create an app for that, apart from OneDrive of course.

      I would recommend to anyone in China. I am thinking of switching to their paid plans soon, 500GB for 4 bucks is reasonable. I just wish they had some servers in HK, TW or Japan to enhance speeds for users in China.

  6. pCloud User Rating

    The best cloud software. Easy to set and use, so much better than Dropbox. Reasonably fast in Sydney, Australia.

  7. pCloud User Rating

    I like it, because pcloud drive can install on my old pc with window xp sp2 installed. Many file manager can’t install on it, except pcloud. It is very good and easy sync, just copy file and paste it on pcloud drive.

  8. pCloud User Rating

    Very very good cloud.
    I could upload my files at 10Mo/s (80Mbits) !
    You can select any folders of your choice to sync, very cool.
    The web interface and android app is good as well.

    The only problem is maybe the security, there’s no 2FA (double factor authentification) and data is not encrypted on their server by default.

    Math

  9. pCloud User Rating

    I have been using PCloud for almost a year, have not had any issues uploading or downloading, looks like folder upload does not work with IE but works with Chrome. no big issue there.
    I like the free 10gb and the invite friends to get additional 10gb, thinking about purchasing plan for 1 year hopefully with discount. and with Crypto included.
    I would sign up for more capacity but a bit more expensive

  10. pCloud User Rating

    I am a ‘Cubby’ refugee so was looking for something that offered many of the features of Cubby, in particular the ability to sync any folder. I looked at many different offerings and in the end found pCloud.

    After using my free account for a short while, I was that impressed that I signed up to a 500Gb paid account to handle both my private and work needs. The features I really like
    – sync any folder (a real deal winner for me)
    – option to allow desktop app to stay signed in or to log out when closed
    – version history (already been a life saver for me)
    – share is so easy
    – shared folders do not take up space in the recipients pCloud account (unlike some other cloud providers)
    – virtual ‘P:’ drive
    – the desktop app itself has a really nice UI
    – mobile app and ability to stream music, pictures and videos is great
    – I find the web layout UI is neater than many other cloud providers
    – auto screen shot saver (didn’t like this at first but have started to find it really useful in my work)

    There are some features that I would like to see added such as
    – ability to see what is in the upload and download queues while syncing
    – a history of what has been sync’d
    – ability to selectively delete version history (e.g. only keep files for X days, or X copies)
    – build crypto into the price of paid accounts (with a nudge and a wink)

    At the minute I don’t use crypto but instead use axcrypt to encrypt important files before uploading – OK the file structure is still visible but hopefully the data is well encrypted.

    Great product, and good value for money.

    1. Cloudwards.net - CEO & Co-Founder

      Thanks Ken for the comment. pCloud’s staff is reading this page frequently so I’m sure they’ll take note of your feature requests.

    2. I team up with all of Ken’s feature requests. Plus:
      What is really annoying, is that after every successful upload, the Windows Explorer gets refreshed, leading to a short flare of all symbols of the desktop. Since I permanently upload files, this is rather annoying.

      1. Same with me. But guys from pCloud support team informed me how to turn it off:

        disable the files status icons from Settings -> General -> Show file status icons

        and annoying effect is gone…

  11. This looks great, especially the Linux support, but the lack of two factor authentication is a deal-breaker for me. Please add it, and you will have me as a paying customer.

  12. pCloud User Rating

    why is my download speed so low at only 1.1 MB/s? I have a fiber optic 500 Mbps/s connection and dropbox can download about 10 times faster. I trusted your youtube commercial regarding your “unbelievable” speed compared to dropbox and now I’m paying for a premium account which is worse than my dropbox free one?

  13. pCloud User Rating

    I’m wondering if it’s just me, given some fairly glowing reviews above, but I’m finding pCloud a nightmare. It takes forever to open sometimes (I think it’s usually after I’ve added a bunch of new files on another one of my devices), seems to stall a bunch or not respond to my pause/resume, gives misleading amounts of data remaining down download/upload, the android app crashed a few times while trying to do the initial sync, forcing me to clear app data.

    All in all I just haven’t reached a point where I trust that any of my devices have the most recent version, or that it will manage my deletions properly, even though I haven’t specifically had any disasters around this. Part of this is probably just the user feedback around what is going on, but I feel like under the hood there might be way too much going on in terms of how it checks recency.

    I’m hoping after I finally get all my devices in sync that things will be better, but even trying to get 2 devices in sync with my ~130Gb of photos and documents is an ongoing task that has taken about 3 months.

    1. how did you get on… I have just started uploading pictures and it is stalling and hanging up a macbook… are there any settings to tweak to make work better?

  14. On the paid plans, are all the files stored encrypted without paying extra for Crypto Folder feature? Thanks.

  15. Hello all,

    I read your comments with interest. I am currently working through an evaluation of cloud providers and pCloud seems to offer what I want which is essentially a virtual drive with a good starting point of 500GB. What I haven’t been able to ascertain despite going through their support is if they allow storage of adult content (purely for archival and retrieval for ones one use). I cannot get a direct answer. I used to use Keepit which was excellent but they only offer a backup service. Anyone care to expand ?

  16. pCloud User Rating

    After testing the pCloud Crypto service for a few days I noticed that I can not download files more than 200mb from the Crypto folder. I contacted support and they said that feature will be supported soon, but currently the only way to download files >200mb is to install the desktop client.

    Also, I did not see where the permissions were listed. Does anyone know where I can see who has read/write access to the folder?

  17. pCloud User Rating

    I looked into pCloud after I decided I no longer want to have my data with Dropbox. I love their service: European company, I like the implementation of a network drive where you only download what you need…

    BUT their servers are in Dallas, not in Switzerland. So it’s NOT a viable alternative if you’re a European and looking to store your data outside of the US.

    Here’s the reply I got from their helpdesk: “pCloud users’ data is collocated in data center with SSAE 16 SOC 1, Type II certification that ensures the highest level of assurance.When using the pCloud service user’s data is transferred to our outsourced servers via TLS/SSL protocol and is copied on at least three server locations in a highly secure certified data center in Dallas, Texas, USA.”

    FYI

    1. At the moment only Degoo have data outside the US. Unfortunately in comparison to pCloud their API and feature look like a 5 year old built it!

  18. Hi I have a friend that wants to email me a Few things though this pcloud will
    It cost me to download the things he is sending me through pcloud to my email ?

  19. I’d LOVE to use pCloud on an XP Pro 32-bit machine and 7 Pro 64-bit machine and sync some folders as I used to do with SugarSync and Cubby.
    But the pCloud installation causes my XP machine to freeze, with the bad effects seen first in explorer.exe.
    Maybe I’m the only one unlucky here, but has anyone else had a similar problem?
    Thanks.

  20. pCloud User Rating

    Absolutely loving pCloud. Definitely better than Dropbox – havent encountered any bandwidth limit issues as you do on Dropbox. Also faster!
    If anything changes, will revise this post. Until then, for now, go for pCloud!

  21. I love it so far, but It would be perfect if they added the following:

    1. Store our data in Switzerland, not in the US.

    2. Every folder should be encrypted or something, so not even the company, or any institution, could read our private stuff. Specially because they are outsourcing in the US (privacy laws are different there than in Switzerland). I’m a software engineer, and I don’t want my very valuable code to be seen by random people.

    3. Upload speed (sometimes download, too) should be faster. It took me many hours to upload a few folders.

    Besides that, I love the service.
    Very similar to SugarSync, but with no synchronization problems at all.

    pCloud, please follow our recommendations and you will experience a huge increment in costumers.

    I’m paying for the service, but will not pay extra for the crypto folder. I need every folder to be encrypted on the server. Even if that means making the process a few milliseconds slower..

    If we use the service (specially the ones who pay, like me) is because we need a fast, secure and trusted service.

    I’m swiss. I want my stuff in Switzerland.

    Regards and congratulations, the service is great.

    1. I agree 100%. If you are going to store our data in the US zero knowledge encryption must be included for free, not as a paid service. My upload speeds during the initial sync are terrible, +/- 1 – 1.5mbs. My ISP speed is 50/50.

      I had to abandon their Windows app because it ignored the cache limit. Using NetDrive and WebDav instead along with FreeSync.

  22. I’ve been using pCloud for over a year now on Mac and Linux Mint, am impressed in just about every respect that is relevant for my private use, and so I recently became a paying user. I don’t understand the complaints about speed: I’m in Germany, and pCloud is one of the fastest services I’ve tried. Great is the combination of really offline cloud storage (I mean: what you store there does NOT occupy on your computer’s hard disk any more) and selective synchronization (your files are on pCloud AND on your computer(s), if you want). I was skeptical about the not-gratis encryption option (‘Crypto’), but the free trial showed me it works beautifully and ridiculously easily (on Mac, Linux, and also in the web browser interface). For me, this is the one.

  23. Pcloud is the best so far.
    For those who have speed issue its best to uoload only using chrome browser, its way faster than there desktop application.
    I love it so far i have the 500gb plan and soon ill expand to the 2tb plan, i dont regret any penny spent on this awesone cloud. Way better than googledrive dropbox and onedrive as i tried all these and pcloud is way better.
    Thank you pcloud

  24. pCoud is offering lifetime storage of 2TB for $250. Seemed to be a good deal. Any thought?

    1. I think it is a pretty good deal. It’s like paying for a lifetime 2TB NAS. I just abandoned my Amazon 1TB account for lifetime 2TB. The bad news is it will take a little over 4-years to break even. The good news is you have cloud storage until you die or they go out of business.

      Backup speed is similar to both Amazon and Google using the desktop app.

  25. It’s a fantastic deal, for this lifetime plan you can replace external HDD backups!
    Also online cloud is more secure, offers a lot of other features and so on and so on…

  26. To be honest, I wish the WebDAV functionality actually works so I can sync properly directly from my Synology NAS. I contacted support but they simply fingerpointef to Synology.

    1. It works pretty fast using NetDrive2. Their app that mounts PCloud works fine too.

      https://freevps.us/post-201515.html

      It did not work on my Seagate Personal Cloud. Gives an unknown error. Couldn’t get it to work with Amazon either.

      I’ve been forced to sync using FreeSync.

    2. Hello, just read your post. Not sure if this issue you have had been resolved.

      The pCloud team provided me with the solution when I was trying to use WebDAV from my Synology NAS and the solution works.

      You may want to try this with your Synology NAS:

      Here are the settings to access your pCloud account via WebDAV protocol:
      link: https://webdav.pcloud.com
      port: 443
      Username: {Your user name}
      Password: {Your password}

      Hope this helps.

      1. Beware though that pCloud support now says that they are not officially supporting webDAV. They say they can turn it off any time and they don’t invest resources in fixing bugs or performance issues in the webDAV interface.

  27. +1 requesting 2FA support. This is currently the biggest gripe with the service. Also, what’s with the “screenshot” folder continually reappearing even when screenshots are disabled? Oh, and I’d also really like to see Safari support, cuz it’s a pain to switch over to Chrome.

  28. I too tried it for a while and ended up buying the life time plan, did it because I don’t want to be bothered with payments so hopefully they’ll be here for as long time, which I honestly think they will
    Note of advice though, if you’re uploading loads of data, don’t sync many folders at once, do it slowly, I added all my folders to sync and the desktop app gradually slowed until it wasn’t syncing anymore.
    After resetting everything and starting over one folder at a time (I have lots of folder with 100gb plus of data) it synced perfectly and it’s working flawlessly and even got some days with almost 2mb upload speed.
    Happy customer here and I do recommend this service

  29. It would be an option if crypto folder was included in the price. No reason to pay extra when other cloud providers offer zero knowledge encryption for free.

  30. I do not recommend this provider. Not very mature service, I was stupid and bought the lifetime plan without testing the service for no more than 2 or 3 days. After 3 days of support requesting me to login, update, reset, clear cache, etc. I found that the Mac client doesn’t support folders with chars like á é í ó ú because pCloud will show the folders as empty, I can only use Web interface and hope the fix will come eventually

  31. @César:
    Seems to be the same issue as with German Umlauts as ä,ö,ü – i was wondering why some folders were inaccessible on my MacBook while they were accassible via web interface and on Windows. At least this issue seems to be finally gone by now… Haven’t tried folders with á, é etc..so far. Interestingly, the support was not able to give me that information.

    Apart from that, pCloud is still my favorite cloud storage service. I like the features, the user interface, security and the fact that it really extends disk space of devices.

    1. It is even worse now, not only folders are empty, files can not be opened either. Yes, support is clueless about this, is a concern because this is suppose to be their business.

      1. Hi guys, sorry for the belated reply.

        The issue with macOS and special symbols is due to some incompatibilitis in the way macOS is encoding/decoding them.
        The problem is, if file/folder names are created in Windows or Web interface, macOS is unable to recognize them.

        We currently have not worked out a seamles way to solve the problem on our side, but we have not given up.

        As a workaround, which may work for some of your cases, you can create/rename files and folders through our application on macOS. In this way macOS will encode all characters in its “correct” way and all files and folders will be accessible on all operating systems. There will be no problems with special characters for those names.

  32. Testing out now, but extremely slow upload speeds from Dubai. Averaging 300kb/s. This is going to take a long time to switch over from my Dropbox 2Tb account!

  33. I’m very much loving pCloud right now.

    They’re very responsive and helpful when it comes to technical support. Responses usually takes half a day or a day at max. I love how I can customize my folders and subfolders on my pCloud drive as if it’s part of my computer. The download and upload speed varies from computer, time and ISP. Overall, I can’t complain.

    I’m planning to shift into their 2 TB lifetime package, but since I don’t see the need for a bigger storage space as of now, I’ll stick with my 20GB free account until they can roll out more impressive updates in the future that will make me switch. I only mainly back up my photos and videos and important files. The only gripe I have about pCloud is that you have to pay $120 for a lifetime zero-knowledge storage. This is the only bad thing in their otherwise perfect system.

    Which is the reason why I use both Sync and pCloud for my cloud storage needs.

    I keep my sensitive files on my Sync account and non-sensitive files on my pCloud account. If I could afford to waste disposable income to purchase their lifetime crypto package, I would, but for now, I don’t see it as a necessity as there are other viable options such as Sync. If anything, I would rather purchase their 2TB lifetime premium, although I hope they offer to increase the storage space someday to something more like 5TB or 10TB as nowadays, people download and create more files than they can store.

    I horde music and movies on the daily. It’d be nice to have a place where I can store and access these anywhere.

    pCloud is an excellent service and they definitely have plenty of room for improvement and revisions. I’m looking forward for what they have planned in the future. I highly recommend this service along with Sync.

  34. Another problem – this time pCloud with Android: “Automatic Upload” doesn’t work for images saved from the browser. Another example why other services are better, you pay extra for something that actually works and has support.

  35. pCloud has problems when syncing from ANY folder (as of Nov 2017). It sometimes looses sync and does not update the cloud.

    Also pcloud does not provide LOG files, so you never know what it does. Sometimes your surprised that there’s activity at all and files get overwritten and you wonder what is going on?

    Also pcloud does not have management view. You don’t know how many devices are syncing and how many are up-to-date.

    Also the crypto feature is awkward to use with different issues. Although the security is probably good, the handling and user friendliness is abysmal.

    pcloud customer service is only capable of helping on the most basic level. Any advanced topic and any discussions of bugs in pcloud will be shortcircuited by sending you boiler plate answers.

    pcloud has one very nice feature. It allows sync from ANY folder and can even handle 100 of thousands of files with little memory consumption and good speed. But again, that sync does not always work reliably.

  36. I have had Pcloud for about 2 years now, their service is astoundingly solid, which is why I opted to sign up for their lifetime service, it has been well worth it.

  37. I actually have to disagree here, I have Pcloud running across several distros (mostly Debian based), and they are all completely reliable; albeit the key difference is that they are all 64-bit distros (don’t see the point in running a 32-bit distro these days).

  38. I have been using pCloud for quite a while now and I am pleased to share, that so far non of the oder cloud providers which I use (such as Googe Drive, OneDrive not iCloud), offers me the perfect combination between price and amount of storage. In addition to the above, the UL/DL speed is amazing … Highly recommending those guys!

  39. pCloud is actually expensive compared to other providers if you consider:

    1. pCloud is the lees reliable compared to Dropbox, Drive and onedrive. If you need a file with urgency, there is a good chance you won’t be able to access it.
    2. pCloud only give you storage, no extra features for what you pay, even the apps looks like they use the default templates from providers.
    3. There is no tech support at all, just emails with useless replies.
    4. Doesn’t work on Mac with special chars, on Android you can’t expect pCloud to always upload your files. I took photos on Christmas that were never uploaded until I manually opened pClould one week later to try to find out what was happening.
    5. iPad client says No Connection Available randomly.
    6. Reported Issues are ignored, I think that they only have one junior developer, and probably they have this person doing everything.

    pClid is actually very expensive because you can not always use it, it doesn’t work, blocker issues, no support.

    1. It’s worse. I lost GBs worth of data while I was on their paid subscription. Due to some bug, Pcloud application can delete your data while it is getting uploaded. And their customer support is so rude, they blame it on the customer saying that it is the responsibility of the customer to maintain additional copy of the files somewhere so that it can be retrieved if their application goofs up. Completely unreliable.

  40. I used pCloud for about a week and started to see issues having pCloud Drive mount on my Mac. Restarts didn’t solve it.

    To be fair, customer support helped solved it but it came back again. I can’t mount my pDrive again on Mac. It seemed like their stability and reliability for Macs is less than their Windows versions. I’m probably going to switch out of my monthly plan and stop with pCloud.

    I tried downloading my folders using the Web interface, but the archive doesn’t seem to be able to be “unzipped” – Windows or Mac. A bit disappointed with the applications to be honest.

  41. I’ve been using pcloud for about 6 months and find it to be a very good service overall (using Windows and iOS). I think it is definitely better than Dropbox given all the additional features.

    However, private encryption should be included as standard. Thats where they need to improve. All systems can be hacked so the best defence is private encryption. This must be standard practice in the Cloud- not an extra.

  42. I paid for a lifetime contract for 2 TB about 1 month ago. I am a Mac user. I need convenient cloud access to all my files, which is why I decided to pay for it. Now the program doesn’t start on my Mac any longer and my local folder shows empty. Some kind of bug, but I really hope the developers see this and fix it!

    1. If your folder shows as empty probably you are using special characters in folder names. The developer forgot to code support for special characters. They are aware of this bug but they don’t have any plans to fix it. I made the same mistake of buying a lifetime subscription for something that doesn’t work. I asked for a refund for that and many other issues but they responded saying that I can only do that 10 DAYS after buying their service.

      The best solution is to think that your money was stolen and switch to Dropbox, OneDrive or Google Drive, these review is a joke, they give high scores for such mediocre product.

  43. Cesar must really hate pCloud.

    I have been using pCloud since 2015 and the only problem I encountered was sometime in June 2016. But it was on the android platform where the PDF file wouldn’t open.

    I find pCloud to be very good. This review is not a joke as I have the exact opposite experience than Cesar.

    Also, I would like to add, something that has not been mentioned here, is that you can host files using the Public Folder feature. This is what sets pCloud apart from all the rest of cloud providers. pCloud is now like Amazon S3, but without the convoluted process of uploading files.

    You just drop the file in one of the Public Folder folders you created and then you go to the pCloud browser, then copy and paste the link.

    Public Folder can even host a static website. Yes. You can host a website using pCloud. All you need to do is learn HTML, CSS, and Javascript.

    Please note though that Public Folder is only available to paid subscription and that the monthly traffic is only limited to the size of your subscription. For example, your subscription is 500 GB, your monthly total request traffic limit is also 500 GB. Since you will mostly be hosting pictures for your friends or in some blogs or forums, 500 GB is more than enough.

    I also use file hosting feature for email attachments. In case I needed to remove the attachment, I can just delete the file. If you send a file as an attachment in emails, the email service will host the file. And once it reaches the recipient, and you mistakenly sent a confidential file, you won’t be able to remove the attachment.

    It will also prevent other people from sharing the attachment because you can delete the original file. Imagine you accidentally sent a nude picture of yourself. You are done as soon as you click send. But with file hosting, when they click on the link, all they see is an error.

  44. I just used their “Rewind” feature to restore my account. It dumped all 150GB of my data into the root folder with NO directory structure.

    1500+ folders dumped. And pCloud support will not help me restore the structure. Even a basic web hosting package includes backups, as does Dropbox.

    There’s a good reason pCloud is 1/2 the price of Dropbox: Service and features.

    Very, very disappointed.

  45. Took pcloud for a test drive last year on my Windows 10 Pro laptop, Windows 10 Home Desktop, Mint 18 Desktop, and my iPhone. Upload/Download speeds are lightning fast, but I found out their servers are located in Dallas, Texas not Europe which explains some of that speed and forget about your data being protected by Swiss Privacy laws. The iOS app is awesome with it’s built in file viewer that is compatible with all common file formats, from MSOffice to Open Office to PDF. I’ve had many challenges with the sync feature though, files being lost or damaged. Because deleted files are purged after 15 days, if the app deletes a file spontaneously good luck finding it in your trash bin (they want you to pay extra for unlimited trash). Also annoying? Files not downloading to my computer for offline access, random app crashes. Plus that epileptic seizure causing desktop icons blink during uploads feature still hasn’t been fixed. Checking the box in settings as mentioned by a prior review no longer works. Email only tech support is slow, agents have poor English literacy skills and often cut and paste solutions which aren’t even remotely related to the issue. As far as files being deleted randomly by the pcloud app, this is a bug which pcloud refuses to acknowledge and the program doesn’t create a journal or log, so it can’t recover gracefully from a system crash or if your ISP is unreliable. I’ve had issues with Spideroak deleting files spontaneously as well from the sync folder and not sending them to the trash can. At minimum, these apps should have a sanity check asking the user if they really want to delete this and that. Especially if it’s a large number of files all at once. We can dream anyway. On a related note, my iPhone is now sending hundreds of international SMS text messages every month to a phone number in Dallas, Texas. Could this be the pcloud app trying to talk to the server? It’s only supposed to use the internet for that.

  46. I had a problem when installing Pcloud, it took them a week to resole, then, two weeks later, they cancelled my account unillateraly pretexting violation of a “chart” that is no where!!!
    Since, i try to contact their phone N° in Switzerland, no body…
    I lost my 250€ and i will never have confidence in such affair. Beware of this site…

  47. well… tested for a week and bought 500gb lifetime subscription. their 500 lifetime price rose from $125 to $175 but anyway I bought. I aint a power user and purchased to store my photos and stuffs and light sharing. So far no regret. Upload speed can be slow sometimes and android app is not that polished yet.

    Hopefully they wont go away anytime soon. cross my heart :/

  48. Greetings from the USA. I just today discovered pCloud as I was searching for cloud storage to hold all my files–audiovisual, text, work, business, private… As a research scientist working on several patentable processes and wanting to store in the cloud both my data & simulation models–which are my lifeblood–I have three major gripes with pCloud’s otherwise stellar product:

    1) Storage of data in the globally infamous no-privacy USA–deal breaker.

    2) Must pay extra for a single encrypted folder. I want a service that encrypts my ENTIRE drive & which leaves management of my private keys solely with me. Sorry, but I don’t trust anyone else.

    3) Lack of multifactor authentication. This is an industry standard & savvy consumers really demand it.

    If pCloud fixes these three (big) issues, I’ll buy a lifetime subscription & make pCloud my total cloud storage solution. Moreover, I’ll sing pCloud’s praises with glowing, free word-of-mouth and professional-social-media advertising.

  49. I echo the frustration expressed by mac users. Booting up the laptop sometimes sees the Fuse and pCloud icons work while other times it does not showing a question mark over the Fuse icon with no access to pCloud requiring yet another reboot. When it works its perfect but a 50% chance that a reboot will be required is frustrating. Works perfect on Windows.

  50. Looking for an alternative to OneDrive & tried pCloud. While uploading files to pCloud it completely blocks my internet access, & not just on my desktop, but on every device in my house that is connected to my wifi. I tried 3 different times and got the same result every time. On my cell phone I turned off the wifi & was able to access the internet, but as soon as I turn wifi back on I have no internet connection as long as I am uploading to pCloud. As soon as the file finishes uploading the access returns. I emailed support about this and all I got was “We have not received any reports of such kind, nor during the internal testing, pCloud has shown such issues. Could you please restart your PC and try again?” yeah great……and yes I tried that and still got the same result. So my search continues….

  51. If you use a Mac and want to SEARCH your files, I can not recommend. I have been on Dropbox for years, the only thing I don’t like is the fact you can’t SEE your files on your Mac without downloading them, thereby making the Dropbox cloud function redundant (I did not like the web Dropbox interface). Anyway, this meant I moved my thousand or so files to pCloud, only to find, unbelievably, that you cannot SEARCH your pCloud folder from Finder (Mac/OSX). I checked with Support, here is their response as at April 2018: “Currently, the Finder is not compatible with pCloud Drive. Our team are already working on this to find a work around.” For the way I work, this one feature failure negates any of the positives.

  52. Extremely disappointed customer.

    I’ve been telling friends and colleagues that pCloud was great and they should sign up. I paid for a membership (first time I’ve paid for cloud storage).

    Then – One day it stopped working. It turns out pCloud had an “update” and was bullying you into doing it by disabling the old version.

    After numerous attempts to install the update following the instructions on the website, I sent an email to support, who were able to get the new version installed by manually deleting a handful of files.

    This meant I had to re-synch thousands of files (HOURS of waiting), but at least pCloud was working… Sort of.
    Since then, the program has been buggy and I’ve resorted to using the browser version since the desktop has trouble connecting.

    pCloud was working just fine before pCloud forced this terrible update on their users. They should have the process and the program sorted out before creating a mandatory upgrade. I’m considering requesting a refund on my lifetime membership if this is what is to be expected from these clowns in the future. If you are considering signing up for pCloud, I strongly discourage you from doing so.

  53. Does anyone have any thoughts on this line from pcloud’s terms and conditions?

    “We also reserve the right to terminate any user’s right to access the Site or Services at any time, in our discretion.”

    There is no mention of attempts to give notice (or provide you with an opportunity to retrieve data). I may be reading too much into but this condition, as written, is far more severe than what I have seen on other sights such as Box, where there is an express indication that there will be an opportunity to retrieve data unless there is an intellectual property issue.

  54. I am having trouble with Dropbox. They readily admit that having over 300,000 files causes performance to degrade. I have 1.4 million files, that I have to travel with. I know that sounds like a lot, but the programs I use slice my project up into many files. I also keep versions of my projects. will pCloud be any better for handling numerous small files?

    1. I have the same problem, so I just tried pCloud, I wanted to move my 700GB Dropbox account to pCloud but after 6 days it transferred only 1.8GB, at that speed it would take 6 years to transfer my data, I contacted support and they told me the following “Please bear in mind that your account is quite large and this can lead to a slower transfers” and that was it. So based on that I’m going to stay with Dropbox for now.

  55. Important notice to users regarding the app of this provider and the EU-GDPR:

    In the current version the screenshot-feature will always take a screenshot and upload it, regardless what your settings in the app are.

    If this is used in corporate environments, I might become a serious issue if content gets ‘uploaded’ to a non-EU server that contains your entire desktop and in a corp. environment may contain very likely also personal information (be it yours or the customers).

    As a user you’re currently not able to control this behavior, disabling the upload feature yields no effects.
    Since the new General Data Protection Regulation each company is responsible to document and and verify processes that are used to handle personal-information. Not knowing about this feature might result in surprising moments in internal (or even worse, external) audits.

    I hope this gets addressed soon, because so far pCloud is one of the most sophisticated providers around.

  56. Pcloud disappears and requires constant re-install on my mac laptop.
    Storage Folder disappears or comes up empty.
    This has happened so many times now that I am switching to Sync, which i installed at the same time. Sync is still there every time i open computer. It offers less storage for free but the thing you want when using cloud storage is for it to be there when you want it. I was forced to switch from google drive when Google dropped it in favor of lame online storage options.
    Wanted to like PCloud but this disappearing act is unacceptable particularly when i’m quickly looking to add to a document and can’t just open it and work on it.

  57. My Dropbox account has 700GB in there and it is taking a long time to sync all the files in the morning, so I was looking for an alternative and stumbled on pCloud. All the specs look great, so I thought I give it a shot, and I got a monthly Premium Plus subscription. To move my 700GB Dropbox account over to pCloud they have a option so they just import your files strait from Dropbox so you don’t have to download 700GB form Dropbox and then upload it again to pCloud (https://blog.pcloud.com/backup-dropbox/). So I setup the link between Dropbox and pCloud and it started slowly transferring to pCloud.
    The first day it transferred 1GB the second day it did 0.8GB and after that it stopped completely, I contacted support that something was wrong and they cam back telling me that the process was running and that because of the size of my account this can lead to a slower transfers. After 5 days it was still on 1.8GB and at this rate it would take 5.3 YEARS for the process to be completed. I contacted them again and I got basically the same useless answer.
    I had the feeling that something is wrong with the transfer but the support department it to over worked or to lazy to really look into the situation (as who is going to build a function that takes 5 years to complete) so I thought I stop it and start again see of the problem persist, but this is not possible from the customer end so I contacted support to cancel the transfer. But as their answer is we cant.

    So that concluded my test of pCloud, my conclusion of this service is that or they do not have enough bandwidth and it really takes 5+ years to transfer 700GB, OR their Support department is utterly useless OR both.
    But whatever it is I cannot recommend this service to anybody, I know it got quite a bit of good reviews but my guess is they never had to deal with their support department.

  58. I was working on my Mac Air late last night and all of a sudden the cooling fan came on at full blast and my system slowed to a crawl. I was just web browsing which was very unusual. I found pCloud’s app was the culprit and maxed out my available CPU. I haven’t actually done anything with the app. No syncing, nothing. Is there any chance they are crypto-mining after hours? Very strange.

  59. Hello,

    I have two questions concerning the usage of “pCloud” that I couldin’t find answer anyware, if you could kindly help.

    1/ Suppose I have 1 TB of data stored in my pCloud web drive, how can I use the pCloud mobile app installed on my phone without having to download everything from my web cloud and explosing my mobile storage disk space ?
    Becouse when I installed the app on my phone it started immidiately sync evenrything and donwloading all pictures and all videos and all files stored on the cloud !!

    2/ I have two computers one at work and the other at home and in the both computers I installed the desktop pCloud Drive.
    In my pCloud web drive I have two folders “home” and “work”.
    I want in my two computers to see and sync respectively only the folders that concern it.
    So at work I don’t want to see or sync the “home” folder and at home I don’t want to see or to sync the “work” folder !
    How can I acheave this ?

    Thank you in advance for your reply and clarification.

    1. Marko,

      1. I installed on Android, it should only be downloading the list or index of your content, in the case of pictures a small, low quality thumbnail, only when you open a file it downloads the full content.

      2. pCloud Drive has no option to hide folders. If you open pCloud Drive you will see all your content. However, another way is to have a local folder on every computer and add them as a sync folders, computer A can have for example “My Documents” folder synced to “Home” folder in pCloud and computer B can have its “My Documens” folder synced to “Work” in pCloud (it can be any folder) and as along as you don´t open pCloud Drive you won’t see or download the content of the other computer. You can work locally and the data will be uploaded to pCloud in the background.

  60. pCloud files and folders are NOT searchable from Finder (Mac).
    pCloud is not compatible with Good Notes or Scrivener creating multiple conflicts and sync errors.
    On average, I have to reinstall my pCloud drive on my Mac (iMac and MacBook) about once per week as it magically disappears.
    I wish someone had told me these things before I discontinued with DropBox and spent hours configuring all my apps to talk to pCloud. It’s been a massive fail for my purposes.

  61. A kind of “workaround” to remove automatically uploaded screenshots from pCloud is to create a local ‘screenshots’ folder and sync it to the cloud ‘screenshots’ folder. Then, you can more easily delete any files that are automatically uploaded to the remote screenshots folder by deleting them from your synced local folder each time you take screenshots.

  62. By the way, pCloud has a webDAV server, so you can use a third-party app like Cryptomator (free for desktop and only a few US dollars once-off for iOS) and Cryptomator’s webdav setup option to decrypt any Cryptomator-encrypted folders that you’ve uploaded/synced to your pCloud. That way, you don’t need to use pCloud’s optional paid encryption service, and in theory, it’s more secure because nobody has the encryption key except yourself. Only downside is, you lose the pCloud sharing functionality for those encrypted folders.

    FYI, Cryptomator also has in-built webdav setup options for the four big cloud service: iCloud Drive, Dropbox, Google Drive and OneDrive, so you can achieve the same results with those providers. In my experience, pCloud has a much faster app and response time than either OneDrive or even MegaCloud. Basically, instantaneous on iOS.

  63. Absolutely TERRIBLE service.

    After 2 months of paid subscription (annual 500GB), I got an email from them saying that my files were going to be erased because I was using the free version and I had surpassed the limit (which was totally false).

    I asked them to solve the issue and their answer, without any apology or explanation, was that the settings had changed and now I had to create a new account and susbcribe again. So if I hadn’t read the email on time, I would have lost all my files.

    DON’T go with them. The sole purpose of these sites is to keep your information safe, but they don’t seem to have the infrastructure or capability to do so.

  64. Another warning about pCloud:

    Keep on eye on your “Automatic upload” folder, pCloud takes your space by duplicating a lot of files, I found pCloud created up to 20 copies of my pictures taking a lot of space. You have to manually check thousands of file and delete them.

  65. I have lost several files using pCloud.

    Apps like ZBrush or Fusion crashed while saving to pCloud enabled folders, and Affinity files got lost during saving, too (Windows desktop app).

    The macOS app stopped syncing every once in a while. Restarting the app always crashed Finder.

    The iOS app was wonky and sometimes pCloud folders vanished from the storage providers in the Files app.

    Support wasn’t helpful in any single case. Finally they told me that the case with lost files was something they couldn’t fix near term, indirectly admitting that there _is_ this problem.

    I signed up because of the Cloudwards review, which is way too biased. My negative experience across three platforms (Win, Mac, iOS) over the last five months with pCloud made me unsubscribe again. The service simply turned out to be a risk to my data.

    1. Cloudwards.net - Chief Editor

      Hi Marin,

      I’m sorry to hear you’re having so much trouble with pCloud, but would like to make very clear that we don’t let bias cloud our judgemnt. We review all services equally and fairly and always keep our readers in mind when making recommendations.

      The entire editorial staff runs some kind of version of pCloud on their machines and none of us have ever had problems like you describe. Our CEO is an avid Mac user who runs the client 24/7 without any problems. I hope you can figure out a way to fix your issues (and the fact that pCloud customer service is unresponsive is something we’ll look into), but please understand that this review was written based on our fairly ripple-free experiences.

      Good luck and thank you.

      Kind regards,
      Fergus O’Sullivan, chief editor

  66. Hello. I live in the deep south of New Zealand, about as far away as you can get, with a toe dangling in the roaring forties, so internet speed here is often an issue. A few months ago I started a migration from 20 years of Windows to the world of Linux. On the way I have made numerous boo-boos and silly mistakes, reinstalled a million times (feels like it anyway), and now I have my desktop and laptop humming along on Linux Mint sweet as a nut. In the process I needed to find a decent cloud provider to replace Dropbox when my subscription expires next month. It is far too expensive for my tastes and a terabyte is overkill for me. After trying everything I can get for Linux, including Insync, I settled on pCloud. It just works, and frankly I have yet to have a problem with it. Frankly I cannot fault it and will be purchasing a decent plan from them shortly. Frankly it’s the best cloud service I have found and I recommend them without reservation. Thank you pCloud.

  67. We have paid 1TB business account for a year.
    Up to now we only used 64Gb.
    Recently (last friday..) we got a mesage that we “used up all of our 4Gb (!!!) account and all uploading will be halted”.
    We immeadiatelly wrote to the support.

    Support did not get back for 3 days, and it prevented us to finish some urgent work.

    Errors are happening (on Windows platform for sure).
    But I guess one may expect the support is not silent for 3 days about a reported error on BUSINESS account.

    After 4 days of silence they have restored the 1TB limit without too much appologies.

    But now the local pCloud drive is very unstable.
    It looses connection and disappears from the Windows 10 (64 pro). (We have plenty of free space on our local SSD system disk, and internet connection is fine)
    Several reinstalling did not help.
    Once again: this is supposed to be a business service…

  68. pCloud lets a user recover its password, this is the weakest link for their zero-knowledge cloud storage. If you can recover your email just with a link, it means they have the power to have access to your account whenever they want.
    I am on the side of if you lose your password, you should lose your data. If you do not trust yourself for keeping that password for longer periods of time, you can use another service for that, but linking password recovery with data storage is as weak as not having any encryption on it.

    1. Cloudwards.net - Chief Editor

      That’s odd. You sure you got the Crypto package?

  69. pCloud is the best cloud storage service I have found.

    My requirements:
    Most of my computing is done in my office on a Windows computer. I have been using Google Drive for some time, since I use a Chromebook when I’m travelling. However, I have never liked the web-based interface, which I find sluggish compared with File Explorer, and one cannot use full-featured Windows software, such as LibreOffice, and my genealogy software to directly edit files stored on Google Drive. So I wanted Cloud Storage that could sync to local files that can be edited directly with Windows software.

    Experience with other cloud storage:
    My ASUS computer came with ASUS Web Storage and with Microsoft OneDrive. Looking at the pricing, I thought I’d give the ASUS cloud a try. However, I found the ASUS local client software to be slow and unstable on my system, crashing without warning when trying to copy too many files, and placing files in the wrong folders of the remote cloud server.
    I had been using Box web storage in concert with Thunderbird for large file attachments, so I had experience with it’s solid reliability. It has an available local sync client, so I tried it also. The Box sync client was stable on my system. worked much better than the ASUS product: far, far faster uploads, and the file structure was properly maintained. However, Box, like all of the cloud services I had tried did not allow me to selectively sync any Windows folder, thus when I learned of pCloud, which has this feature, I decided to give it a try right away.

    Experience with pCloud
    The pCloud sync server client has worked well in the trial version. As advertised, it has a sync drive integrated into File Explorer, and I can easily configure it to selectively sync any local drive in File Explorer to use normally. The client software installed easily, and was stable in my system with no crashed. The sync’d uploads have been fast, and the software correctly maintains the file structure of File Explorer.

    Conclusion:
    After a little more testing, I intend to pay for the pCloud Premium version. I will be recommending it to my friends.

  70. I found this great site when shopping around for a Dropbox alternative with superior Linux support, specifically for the “Dropbox Smart Sync” or “Google Drive Filestream” like functionality. I have just started to try out pCloud and it is pretty sweet so far.

    For the Cloudwards editorial team, I just wanted to add that it may be time for y’all to update this review as pCloud does offer two-factor authentication by SMS or Authenticator app now.

    I sync from several platforms so I’ll be trying pCloud out for a few weeks at least before I nail the coffin shut on my Dropbox account, but it is looking hopeful for now.

    1. Cloudwards.net - Chief Editor

      Hi Justin, thanks for your kind words. Also, we appreciate you letting us know that pCloud has 2FA now, the review is slated for update soon ™.

  71. BEWARE!
    I have been using pCloud for a year or so, both for my own development and my client using the Linux version on Fedora platforms.
    It usually works well BUT every time they have a client version update, synchronization and versioning stops functioning well. If that’s not enough, I already has 3 times a complete directory wiped off by their server upon client version update.
    I complained about it to their user support, who were very responsive, but actually gave me a non-helpful BS reply.

    I’m aware that this is probably the best current solution for us Linux users, but you should beware and carefully back up your data whenever you receive a notification about a new version coming up.

  72. Regarding pCloud: NO! I have some “personal” pictures and movies of an explicit nature that sync’d up to the cloud and I got booted off their service almost immediately with a boilerplate letter that they had “received a complaint” about some of my content. I hadn’t shared anything and wasn’t planning to do so. Someone or something looked at my stuff.

    Yes, I should have purchased the crypto add-on.

    No, your privacy isn’t protected with pCloud.

  73. @RM . wow!!!!! this some serious privacy issue if they sneek around my files………I bought their premium plan after reading the reviews HERE….. Any comments from @cloudwars or @pcloud regarding this?

    1. Cloudwards.net - Chief Editor

      Chief editor of Cloudwards.net here, thanks for commenting. Not sure what you expect us to say, we’re just reviewing pCloud. Fact is, any provider you store your stuff with is able to look through your files unless you employ zero-knowledge encryption, either your own or that offered by the service. In the case of pCloud, there’s the Crypto add-on, details on which you’ll find in the pricing and security sections above. Alternatively, you could use something like Boxcryptor (which you should be with everything you store in the cloud, anyway). We have a piece on Boxcryptor, here: https://www.cloudwards.net/boxcryptor/. Good luck!

  74. Due to their support being absolutely awful. Whilst they offer English support, I don’t believe any support I have talked to speak English as their primary language. They struggle with knowing the technical side of their operations and do not understand how to forward questions to someone who does know.

    I asked the company, whether they allowed some files that were ON pcloud, to be unsynced from the desktop application. Pretty simple question. The first two emails, they said “yes you can”. Then after about 10-20 back and forth emails over a week period, they finally informed me, that no. The service couldn’t do that. That was not the issue.

    The issue was that they failed to read the question. Over and over repeating that you could unsync individual folders from desktop. Which was not what I asked, I repeatedly, and very forcefully by the end specified files ON pcloud not on desktop.

    It was an extremely excruciating experience for me.

    I feel very unsafe with my data being on pcloud… if anything were to go wrong, the support seemingly would not understand basic english reading to discuss the problem with clients :/. Scary thought.

    Why i asked the question to begin with, was because I had a 50GB “cache” on my desktop PC. That is a heavy leftover (wasnt able to be removed by clearing the cache), this is the print of the files on the website being hosted on my PC. So I wanted to unlink some of my backup folders hosted on the cloud, as I didn’t need access to ALL those backup files daily.

    The fact that it took them over a week and 10-20 emails to answer that… is extremely scary…

    I have 2TB, i spent a lot of USD on this product. Yet, I’m switching because I can’t tolerate that kind of inappropriate support for files extremely important to me.

    If a company puts so little effort into support staff, and does not train them to escalate issues if they dont understand the client. Then I have lost faith that they will respect my privacy and hold my data carefully.

  75. @Siren Watcher
    Same problem regarding the cache.
    On Mac
    I realized that the cache was 400 Gigas.
    It corresponded to the files and folders loading.
    On mac can not empty the cache directly.
    you have to go to an invisible folder ~ .cloud and empty the folders.
    However, it stops the transfer.

  76. I was really appalled and offended by how rude customer service staff at pCloud could be. I sent emails requesting for a refund for my subscription explaining that the speed problem by my ISP has not been fixed, although I thought it had been, and so my initial thought in good faith was that I wanted to try pCloud again to see if the problem has been fixed and so I would get to finally use the cloud storage that works. Instead of feeling appreciative of this, the staff accused me of abusing their pCloud system and also threatened to block me if this happens again.

    My overall experience with pCLoud is really bad because of the bad attitude of their staff, although they did give a refund in the end (which they should since their website clearly states that I would get a 10-day money back guarantee upon subscribing).

    pCloud should definitely advise their staff to tone down when they respond to customers who have problems.

  77. It’s been a few weeks since I uploaded a portion of my library to test them out. This morning I’ve discovered that some random files went missing from subfolders, and all but one file from sub-subfolders (2 levels deep from root) are completely gone!
    Unless you’re looking to keep only a random sample of what you upload, look elsewhere.

  78. I have been using pcloud for almost 2 years now. Its very unreliable and slow. I keep loosing files. Moving them between folders is almost certain you will loose something. Working with teams is almost impossible. If you want to use it for simple cloud for sharing its ok. If you consider using it for something more serious it will cost you lots of nerves and work lost.

  79. I’ve been using PCloud for about a year now.
    At the time I picked up a promo of 250 euros for a lifetime of 2TB. They looked solid, the trial I did went ok so I jumped in.
    I don’t store anything particularly important there, just mobile photos and videos synch and an assortment of other files (including a lot of home videos and movies).
    One thing I notice (and I only use it in the browser) is that it is a bit slow to “update”. If I create a folder or move something, I have to wait a few seconds, then refresh. But no big deal.
    Another that really bugs me, is that the family plan is way too expensive. Let’s see. 2 TB is now at 350 euros and family plan is at 500 euros. 150 euros for a few more logins? I really believe that should be included (up to 3 or 4) in the plan already.
    Another issue I have and I have talked to their staff about it, is using xbox. There is no app for that and it’s really hard to use a controller to navigate it. Plus, if I play movies, I’m never able to play them all they way as I keep getting “plugin” errors. I tried several browsers on xbox and all have the same problem. They said they would look into an xbox app, but never heard back.
    Apart from these issues, I really don’t use it much. For me it’s more like a vault that I only go to very seldom. But since I did buy lifetime, I guess I am stuck for now.
    I will talk to them about adding family to my lifetime plan.

  80. pCloud User Rating

    After test driving the free account for quite a while I grabbed their lifetime 2TB plan when they were running a sale during the holidays in late 2018. The pCloud software for both PC and Android is great. The code supporting their service is clearly well-written. I have not had a single issue with reading/writing of files. I store all the documents for my side-business on their and share the contents with the other owner. Collaboration is easy that way. The software creates a virtual drive which acts like a regular drive so editing a file is as simple as opening it and working with it locally.

    I don’t really have many complaints. My biggest is the mobile app asks for your password too frequently and the music player on Android (not sure about the web version) has some bugs. Clicking a song plays the song as expected, but it seems to be in a player list of other songs that are in the same search/directory/album or something like that. Also, when clicking “Player” in the bottom menu, it always brings up the player but pauses the song that is currently playing. Additionally, it lacks the ability to just play any/all your songs in a randomized, new playlist. Or the ability when searching to just add a song from the results to the current queue.

    Bottom line – I bought the one-time payment for a lifetime subscription for a reason. I really like what they’ve done. It’s pretty seamless and all the core features are flawless which is critical for a service like this. I’ve never noticed speed issues when uploading/downloading either. I don’t care about the lack of encryption without an additional payment because it’s easy enough to encrypt your stuff yourself using something like Boxcryptor for free if you want.

  81. pCloud User Rating

    Like others, I also lost files with pcloud. Talking with support, they said pcloud does not support syncing folders that are encrypted with encfs. Waste of money.

  82. pCloud User Rating

    Totally unreliable. I’ve been using pCloud for more than one year and has just decided to cancel my subscription. Even though I haven’t realised of any missing file (of course don’t have the time to check in depth), I’m tired of seeing duplicate files with the “[conflicted]” text in their names being 90% of them very old files and have never been modified since pCloud is running. So what conflict is pCloud talking about??? I’m only one guy with 3 computers!

    Also I’m tired of experiencing that big files are deleted if I’m modifying them while they are being updated. In other words, I open a big Photoshop file, save changes, pCloud starts uploading, save changes again and pCloud deletes it if didn’t finish uploading before!!! So I always need to check if pCloud isn’t uploading that file it before pressing save button again. So disappointing!

    Also whenever I start syncing a new folder in one computer, the other PCs already syncing that folder start downloading tons of “changes” that don’t know what really are because the only action performed was a full download of a folder from pCloud to a new PC.

    Lastly, customer service is useless. Replies take too long and, of course, generally lack of content. Every 2 or 3 days I backup all my files in an external disk because I don’t trust pCloud.

    No matter how fast I install new versions, the problems are always the same and the customer service always unrresponsive.

    The only reason I waited so long to change my cloud storage supplier is because I read about data loss and conflicts problems on almost every review of the other could service candidates I had in mind.

    So sadly I’ll cancel my subscription and wait for some time until I choose another cloud service really thoughtfully.

    By the way, I only use pCloud on 3 computers..and by only one person!. I can’t really imagine the problems I’d have if we were a several people with several devices!

    Has anybody found a cloud storage service free from data corruption/loss and good privacy at the same time? I’m really not thinking about the cost anymore.
    Many thanks in advance for your time!

  83. pCloud User Rating

    Well i have the same problem as many others we have lost files and pcloud sync does not work correctly. it allways stops to syncronised

  84. pCloud User Rating

    crappy Windows client, I lost a few important files, even though it was showing “everything synced.” Support is just corporate bots, polite and useless. After the pCloud service, I don’t think Google Drive is so expensive…

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pCloud Review

A very secure and private provider.

pCloud is a secure and easy-to-use service that lets you store up to 10GB for free, offers lifetime plans for up to 2TB and generally will make storing files easier than most of the competition. Though it's not completely without its flaws, we won't hesitate to recommend it to most people.
Starts from$ 399per month for 500 GB
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