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ElephantDrive Review

ElephantDrive combines cloud storage with cloud backup, offering you a single location for your data. The service also provides zero-knowledge encryption, but it's not enabled on an account by default. See our evaluation of the service’s features, pricing, security, privacy and more in this full ElephantDrive review.

Jason Stagnitto
By Jason Stagnitto (Writer)
— Last Updated: 2021-10-10T13:56:51+00:00 Facts checked by Vildana Bratic

ElephantDrive does a good job bridging the gap between cloud storage and cloud backup, as it offers features from both. However, ElephantDrive considers itself an online backup service. As you’ll see in our ElephantDrive review, it’s a better backup service than it is a cloud storage provider.

Key Takeaways: 

  • ElephantDrive has customizable cloud backup features combined with folder and file sharing.
  • A free account comes with 2GB, which is just enough to try ElephantDrive. However, any significant computer backup will quickly eat up that allotment.
  • ElephantDrive has zero-knowledge encryption, although it’s not enabled on an account by default.
  • The service maintains compatibility with many network attached storage (NAS) devices, some with ElephantDrive pre-installed.

ElephantDrive strongly emphasizes security and privacy, including optional zero-knowledge encryption. Most of the time, a service either has zero-knowledge encryption enabled all the time or it does not. With ElephantDrive, you have the choice to enable it. We recommend enabling zero-knowledge encryption with your ElephantDrive account, which we will cover in the security section.

Cloud backup is ElephantDrive’s more robust feature, as it considers any data you store within your account a backup. There are plenty of customization options for what you back up and how often. Overall, ElephantDrive stacks up well against our top cloud backup services.

  • 10/06/2021 Facts checked

    Cloudwards.net updated this article to reflect changes and updates to this service.

  • 11/21/2022 Facts checked

    Rewrote this ElephantDrive review, updated to include information on NAS compatibility.

  • ElephantDrive offers a complete cloud backup service with plenty of cloud storage features to meet your needs. It offers strong security and privacy with the option to enable zero-knowledge encryption.

  • ElephantDrive requires a desktop app to synchronize files, upload data or manage computer backups. Accounts have separate pages for folder sharing, file links or data backups.

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Strengths & Weaknesses

Pros:

  • Strong security & privacy
  • NAS compatibility
  • File synchronization
  • Flexible cloud backup
  • Customizable file versioning

Cons:

  • Zero-knowledge off by default
  • Not overly user-friendly
  • No mobile app

Features

70 % – Decent

It doesn’t take too long once you start interacting with your ElephantDrive account to see that it’s not the most feature-rich service. 

As a cloud backup and storage hybrid, ElephantDrive focuses more on backup than on traditional cloud storage features. Check out our article, which explains the difference between these two services. If you don’t need a robust folder- or file-sharing experience, ElephantDrive is a solid choice, as it shines brightest with its backup features. 

elephant drive account
The homepage for your account compartmentalizes sharing and backups.

Hybrid Cloud Storage Features

ElephantDrive has an “everywhere” folder that automatically syncs whatever you add, delete or update across your account. Additionally, you can manually or automatically schedule backups for your computer or network-attached storage (NAS) device.

You’ll need the desktop app to do anything, as it is a requirement to use ElephantDrive. The app supports Mac, Windows and Linux platforms, but there isn’t a mobile app and you can’t back up a mobile device. If you have mobile requirements for cloud backup, you should consider an alternative service, as our Acronis Cyber Protect review highlights.

You do have some sharing ability with your data stored on ElephantDrive. However, as you might expect, sharing features are limited compared to the top-rated cloud storage providers. Folders have a specific tab that you can share with other email addresses. File sharing has a separate tab with more choices about how you share them.

Customizable Settings

One excellent feature with ElephantDrive is that it lets you dictate file versioning and archiving. You can choose to keep archived (deleted) files permanently, set the number of days — there doesn’t seem to be a limit — or keep them permanently. 

It’s the same with file versions. You determine the number of file versions to keep and for how many days. ElephantDrive is one of the few cloud storage or backup services that lets you customize file versioning. 

Related to file versioning is bandwidth. ElephantDrive does not cap bandwidth, but it does monitor abuse and will take action if it deems you are using too much. However, there are caps on file sizes. 

For a free plan, the file size can’t exceed 2GB. The Solo plan ups this limit to 10GB, while the Family plan has a range of 25GB to 50GB. The Business plan’s range is 50GB to 200GB.

Paid accounts with ElephantDrive have the option to create sub-accounts. Sub-accounts can be a workgroup sub-account or an independent sub-account. A workgroup sub-account shares the same access levels as the main account and is great for group collaboration since everyone sees the same files. Independent sub-accounts do not share access to the main account.

ElephantDrive Features Overview

Sync
Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder
File Sharing
File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links
Productivity
File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV
Security
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolAES-256
Zero Knowledge
Two-Factor Authentication
Server LocationUS
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
Free Plan

Pricing

50 % – Poor

ElephantDrive only offers a free plan and three paid plans. There are no free trial options for the paid accounts.

The Solo plan costs $10 per month for 1TB, but if you pay annually for the Solo plan ($100 per year) the monthly cost goes down to $8.33. 

The next plan is Family, which costs $20 per month for 2TB. Paying $200 for the year up front drops the monthly price to $16.67. With the Family plan, you can create up to 10 sub-accounts.

With the Solo and Family plans, you can increase your storage capacity for $100 per 1TB, up to a maximum of 15TB on the Solo plan and 50TB on the Family plan. While this can get expensive rather quickly, ElephantDrive offers storage flexibility to address your growing needs, whereas many other cloud storage services do not.

elephant drive plans
Adding storage to your account gives you plenty of flexibility, but it can become expensive.

ElephantDrive Free Plan

The Open Edition account comes with 2GB of free storage space and will grant you access to most of the service, although you cannot create sub-accounts. However, there’s nothing on ElephantDrive’s website that advertises its free plan or how to find it. 

To create a free account, you’ll need to click the “login” button. In the middle of the page, you’ll see “create an account.” Click this link and enter your information to establish a free 2GB ElephantDrive account.

elephant drive free account
To create a free 2GB ElephantDrive account, click on the “create an account” link.

ElephantDrive Business

The only business plan ElephantDrive offers is aptly called Business. This plan costs $40 per month with an annual option of $400, which drops the per-month cost to $33.33. Storage expansion for the Business plan costs $200 per 1TB; however, there’s no cap and you have the option to create up to 25 sub-accounts. 

Solo
  • : 3 sub-accounts File size limit: 10GB Up to 15TB max storage
  • : 1TB
Family
  • : 10 sub-accounts File size limit: 25GB to 50GB Up to 50TB max storage
  • : 2TB
Business
  • : 25 sub-accounts File size limit: 50GB to 200GB Unlimited max storage
  • : 2TB

Overall, paid plans with ElephantDrive are expensive compared to other cloud storage and backup services. Our IDrive review offers a good example. At a similar price point of $59.62 per year for its entry-level plan, IDrive provides 5TB, although it is limited to one user. 

Ease of Use

70 % – Decent

Navigating your ElephantDrive account isn’t difficult. However, it often feels compartmentalized. The main account page puts everything you need in the middle, making it feel somewhat compressed on the page. Although subjective, ElephantDrive’s user interface (UI) looks and feels a bit dated when compared to the UI from our IceDrive review.

Folder and File Sharing

ElephantDrive separates shared folders from shared files, as the “sharing” and “links” tabs across the menu bar indicate. Any folders you share will show up in the “sharing” tab. Similarly, you share files with a link that populates in the “links” tab. You can easily manage your shared folders and files from these tabs. 

Link management for your shared files is one of ElephantDrive’s better sharing features. The link management section displays all the files you’ve shared. Each link has a dropdown with several options. For example, the “protect” option lets you add password protection.

elephant drive share options
ElephantDrive gives you plenty of security options for your shared files.

Sharing folders doesn’t work the same way as files. Any folders you share go to the “shared” tab, but unfortunately, your folder sharing options are limited. You can’t add passwords or any additional protections, and you can only invite, stop sharing or edit who has access. 

elephant drive sharing
You can share folders with email addresses, but you can’t add any security measures.

The main limitation with folder sharing deals with non-ElephantDrive accounts. You can share a folder with any email address. However, when we sent a folder to an email without an ElephantDrive account, we got an error message when we tried to gain access. Anyone you wish to collaborate with through a shared folder must have an ElephantDrive account. 

App Requirement

A unique feature of ElephantDrive is the requirement for the desktop app to interact with your account. It’s not possible to upload to your ElephantDrive account on the web without the desktop app installed and your account synced. 

Fortunately, there’s a desktop app for Mac, Windows and Linux, and Mac users can select different apps depending on whether their machine has an Intel chip or the M1 chip. You don’t have to worry about any mobile app requirements, as ElephantDrive currently doesn’t offer one.

The desktop app gives you a streamlined experience compared to the web interface. You can open your ElephantDrive folder and see a little message related to your last backup. Accessing your backups from the “action” options takes you back to the website.  

elephant drive desktop app
You must use the desktop app to interact with your ElephantDrive account.

Specific Folders

Tabs on the main account page focus on either storage features or cloud backup, maintaining a feeling of separation. You’ll see three default folders when you log in for the first time. 

You’ll interact with the “everywhere” and “my computers” folders the most, while the “trash” folder holds your deleted files for the specified time. These three folders generally do what you’d think they should, though once you start digging deeper, different features become somewhat compartmentalized.

elephant drive everywhere folder
Any files you add to your “everywhere” folder automatically sync across your account.

Files and folders you upload to the “everywhere” folder will synchronize across your account on any other device. It’s a nice feature, but the synchronization means that any data contained within gets copied to every other “everywhere” folder. 

The “my computers” folder contains all the backups you’ve created, and you can drill down until you see the specific folders and files in each backup. Options for each backup include uploading or downloading files or creating a new file; however, you can’t manage your backup settings from this folder.

There’s an interesting lack of synchronization with any folder you create yourself, given the purpose of the “everywhere” and “backup” folders. You can create folders outside of these two main ones, but the contents won’t sync across your devices like the “everywhere” folder does. 

NAS Compatibility

NAS provides added data protection and security by storing a local backup of your data. These devices can come in different configurations and storage capacities. ElephantDrive has a section in its help center dedicated to NAS support. Popular NAS devices supported by ElephantDrive include QNAP, Netgear, D-Link and Western Digital.

qnap account page
You must set up your NAS device before you can connect it to your ElephantDrive account.

Perhaps the most challenging part of connecting a NAS to your ElephantDrive account is the initial configuration of the device. If you are new to setting up a NAS device, follow instructions or watch a video, as most are not exactly plug-and-play. 

For our ElephantDrive review, we tested the QNAP TS-251D. After you set up and configure the device, you’ll need to download the ElephantDrive app in the QNAP app store (or the equivalent on other devices).

elephant drive nas configuration
ElephantDrive makes it easy to establish routine backups with your NAS device.

NAS Backup Setup

After downloading the app and entering the login credentials, you’ll connect to your main ElephantDrive account. There’s a quick setup process where you choose the encryption level, the name of the backup and whether to enable continuous backup.

Head to the “backup settings” tab to find your newly connected NAS device. You’ll still see your computer backup folder that ElephantDrive added when you created your account; however, expanding the dropdown reveals your NAS device. You can customize and edit its backup settings, including the computer path, file versioning and scheduling.

elephant drive nas management
Managing your NAS device through ElephantDrive works just like your computer backup.

Managing a NAS device is easy and convenient once you connect it to your ElephantDrive account. The challenge lies more in configuring the NAS out of the box — at least for the inexperienced — than connecting it to your ElephantDrive account. Just make sure you get a NAS that’s compatible with ElephantDrive. 

File Backup & Restoration

80 % – Good

ElephantDrive has three primary ways to interact with its backup features, giving you plenty of flexibility and options to back up your data. 

As covered in previous sections, uploading files from the website or dragging and dropping files from the desktop app into your “everywhere” folder automatically syncs to your account. The “everywhere” folder works well for editing documents or managing files for a project without going through the entire backup process.

For a more complete experience, use either the designated “backup” folder (which is created automatically), or create a backup through the “backup settings” tab. Folders or files you add to the “backup” folder from the desktop app continuously update unless you change the default settings.

Backup Tools & Limitations

elephant drive backup folder
Drilling down through your ElephantDrive backup folder displays your device’s individual folders and files.

The only limit to any backups you use or create relates to your account storage size. To create a custom backup, you’ll need to access the “backup settings” tab again. You’ll see any current backups with a link on the right to “add backup.” These settings let you fully customize a backup, including the frequency, computer path location and versioning.

elephant drive backup folder
ElephantDrive gives you plenty of flexibility to manage your backups.

ElephantDrive gives you just as much customization and flexibility with your restorations. You won’t get any auto-created restoration jobs with your account, so you’ll need to establish it from the “manage restorations” link under the “backup settings” tab.

To set up a restoration job, click the “add restoration” link on the right-hand side of the page and, similar to creating a backup, fill in the required information. You can choose from options like overwrite, archived files and start time. Additionally, you’ll need to include (or exclude) paths to your account folders. 

elephant drive restoration
You can create and customize as many restoration jobs as you need.

Before setting up a restore, you should know the path you want to use on your computer. You can choose any folder you have on your account, including custom-created folders. One thing you can’t do is schedule restoration jobs to run automatically. To restore a job, you’ll need to execute it manually from the “manage restores” page.

Speed

70 % – Decent

Overall speed results show that ElephantDrive performs well with uploads and downloads. It is speedy with smaller files and probably struggles more than it should with large files — typically those over 1GB. 

At times, upload speeds maintained 80% to 90% of maximum potential speed, while download speeds often hit the cap. Again, large files slowed down the numbers significantly, and there were times that uploads seemed to pause for a time before starting back up.

We employed our standard speed test with servers in Dubin, Ireland, which have a max speed of 1 Gbps. We capped the speed at 100 Mbps to ensure stability and uploaded and downloaded a combination of files (photos, documents, audio and video) totaling 5GB.

Speed wasn’t an issue with ElephantDrive, at least with smaller files. With larger files, there were many instances of the upload starting and stopping. If you have large files, or a hefty-sized backup, you could face a lengthy upload.  

1st attempt:2nd attempt:Average:
Upload time1:04:370:39:320:52:04
Download time0:16:350:22:300:19:32

We didn’t experience the same slow speeds with downloads, even with larger files. Although it’s not the fastest service we’ve tested, you’ll likely not have any problems if you stick to smaller files for uploading, downloading or backing up your data.

Security

85 % – Very Good

Security is a significant focus of ElephantDrive’s online backup services, and it provides a transparent approach to how it secures your data. Additionally, ElephantDrive maintains open-source code, which can be audited by anyone.

Total Data Security

Your data gets encrypted before you upload it to ElephantDrive’s servers, remains encrypted in transit and stays encrypted while stored on its servers. 

ElephantDrive employs the “separation of privilege” and “least common mechanism” principles to increase security. These terms mean that ElephantDrive compartmentalizes what it deems to be sensitive files by splitting the data into several pieces. Additionally, the key needed to decrypt the data is stored separately from the protected data.

ElephantDrive uses AES 256-bit encryption on files at rest and a 128-bit SSL channel for data in transit. Additionally, ElephantDrive uses two keys for encryption and decryption. Each file has a key associated with it and becomes encrypted before you upload. ElephantDrive encrypts that file key with another key using AES-256 encryption. 

elephant drive passkey
You have the option to enable or disable zero-knowledge encryption.

Custom Encryption Keys

You can let ElephantDrive create this key, or manually create a personal key derived from your password. The benefit of manually creating a key is that only you have access. 

The downside is that if you lose the key, ElephantDrive cannot help you, and you will lose your data. Also, per this help article, using a personal key disables file sharing. In practice, this wasn’t the case. Enabling a password as the custom personal key didn’t hamper file-sharing functionality during our testing.

What’s not entirely clear is where you go to choose a provided key or create your own within your account. It’s not until you work your way to your backups that a small link appears with the option. 

Although your encryption key only seems to apply to your backups, we can confirm that all folders or files you upload are encrypted. ElephantDrive considers everything you have in your account a backup. 

Privacy

80 % – Good

ElephantDrive has optional zero-knowledge encryption, but it’s turned off by default. ElephantDrive has access to the generic keys created when you sign up for an account. However, as mentioned in the security section above, if you choose to create a personal encryption key, this essentially makes your account zero-knowledge encrypted. 

ElephantDrive maintains several data centers in the U.S. and worldwide and partners with Amazon Web Services S3 for its cloud infrastructure. If you are concerned with potential privacy issues due to the conflicting privacy stance between the U.S. and the EU, ElephantDrive points out that AWS adheres to the Safe Harbor Program

However, geographic location determines which servers your data goes to, with no current option to select for yourself (although ElephantDrive is considering adding this functionality). 

elephant drive privacy
ElephantDrive is transparent in what data it collects and how it’s used. 

GDPR-Compliant

Even with most of its servers located in the U.S., ElephantDrive ensures that it’s GDPR-compliant. ElephantDrive maintains an active stance in the Privacy Shield Framework, which guarantees that any data transferred from the EU to the U.S. remains protected. 

It’s hard to see how a company based in the U.S. that must adhere to privacy laws that favor the government can maintain GDPR privacy compliance. However, to ElephantDrive’s credit, it is up front about the data it collects, such as your email or payment information. 

Customer Support

70 % – Decent

The quickest way to find answers to questions or potential issues can be found on ElephantDrive’s searchable FAQ support page. Most answers come in the form of an article, most of which are thorough. A few promoted FAQs have a dedicated page that focuses on essential topics such as sharing, privacy and security.

elephant drive help page
If you can’t find an answer in ElephantDrive’s help center, you can submit a ticket. 

Should you need more support, you can open a support ticket to address any issues. The response times for our inquiries ranged from a few minutes (yes, a customer service representative replied that fast) to about a business day. The answers provided addressed our questions satisfactorily.

Depending on your account level, ElephantDrive does over-the-phone support. However, since this option is tied to paid plans, its customer support number isn’t published. Additionally, and somewhat related, some paid plans offer concierge services for onboarding. 

The Verdict

We found in our ElephantDrive review that the service checks many boxes as a cloud backup and storage service, with plenty of flexibility for managing your data. 

File sharing works like most other cloud storage services, with some additional built-in collaboration with other ElephantDrive users. Added backup compatibility with NAS and Windows servers gives you more options and redundancies to protect your data. 

ElephantDrive is a very secure platform, especially if you enable zero-knowledge encryption. Paid plans run on the expensive side and become outright costly when adding additional storage, as the free 2GB plan doesn’t go very far with storage and backup. 

However, ElephantDrive is a good option as a combined cloud storage and backup service that keeps your data safe and private.

Do you use ElephantDrive as your cloud storage service? What’s been your experience using ElephantDrive? What’s more important to you, cloud storage or cloud backup? Is ElephantDrive a reliable cloud storage service for you? Let us know in the comments section below. Thanks for reading our ElephantDrive review.

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12 thoughts on “ElephantDrive”

  1. Contrary to the review I find ElephantDrive particularly easy to use. I have used a lot of online backup services until I found one that satisfied all my needs. Here is the problem: if you’re looking for a service that provides file sharing and sync, mostly they are limited in storage space (no unlimited version available), if you’re looking for unlimited storage you can’t backup your NAS (which is essential to me).

    I think I have found a good compromise with ElephantDrive, though it is not an unlimited online backup provider it offers all the features I need to backup both of my computers and sync files across my work and home PC.

    File sharing is still in beta (as of June 2013) thus I’m still carefully using it and not relying 100% on it. However, file sync works great, especially compared to services like IDrive or iCloud. Mostly I backup photos and videos and store a lot of media files on my NAS as I’m using a SSD in my main machines where I don’t want to have a lot of writing cycles on to prevent damage.

    I wasn’t sure if ElephantDrive was perfect for me that’s why I tried it for free and later signed up for one of the paid plans (250GB for 19,95 per month). Yes there are cheaper alternatives but I find ElephantDrive to be very reliable and that’s important to me.

    Reply
  2. i was looking for a backup of my files (at the time around 70GB). i’m a musician – so i experiment a lot with my own recordings, samples, etc…… most of it is garbage, but sometimes there is a gem that i definately want to keep or sell. in 2009 i had a terrible data crash, all my files gone and i swore i would never be without a backup again, yet 1 year later i couldnt do it anymore, or i forgot it so i was looking for a more automated solution and finally came across cloud backup. first i signed up with mozy but it was terribly slow and scheduling didn’t work out the way i wanted. elephantdrive seemed like a good option (i dont need unlimited online backup) but i wanted t create muliple types of backups: one for my personal files and one for my music. and i wanted to be able set different schedules. overall I’m happy with elephantdrive though it is ugly as hell, if you compare it with other slick services. yet what counts is quality and elephantdrive has not let me down so far.

    Reply
  3. Here were my requirements for a cloud storage service: I have 3 Macbooks (two are mine and one for my wife). Of course, I want to backup that data as easy as possible, don’t need much bells and whistles. Overall, it’s not that much data, I guess about 150GB or so but it could increase in future. Also, I own an IPAD and and IPHONE. So the company should allow me to view my files on those devices. Thankfully, Elehpantdrive just released their app for these devices that when I decided to make the switch as I was unahppy with my previous service (dropbox –> no real backup feature).

    Though elephant is a little expensive i think It gives me a good return on investment as i can be sure to always have access to my data. I have not yet tried to sync files, no share files but as I understand elephantdrive can do that too. But its certainly not the only software which can do that so if you’re particularly looking for that you may look at sugarsync or dropbox. I’ve also heard SpiderOak is good but I didnt try it.

    So long – Peter

    Reply
  4. I have installed, tried, and compared over 50 cloud storage services with my focus being on file sync and accessibility across all of my devices (half a dozen desktop PCs, 2 laptops, an Android tablet, and an Android phone). Absolutely mandatory features include an Android app (obviously), easy to use, near-zero maintenance required or pestering to deal with, instant access from all devices (meaning I can opt to keep some or all files sync’d to local copies on each device, including Android), automatic intelligent handling of version conflicts, and client-side encryption of ALL my data before it ever leaves any of my devices. So far in my use of ElephantDrive, they seem to have gotten most or all of the above pretty well covered. But one more thing that is absolutely essential, and ElephantDrive doesn’t presently have (as far as I’m aware of) is the ability to edit files that are downloaded to Android devices and then automatically upload those modified files back to the cloud. This is an absolute deal-breaker, unfortunately. To store Gigs upon Gigs of information in “the cloud” but have read-only access to it from our amazing modern smartphones is completely pointless to me. I need the ability to productively work on my files via my Android phone and tablet, and my cloud solution MUST make that simple, easy, and/or automatic.

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  5. I’ve got an uncommon set up – Windows desktop, Mac laptop, and two different home NAS devices (both made by QNAP), so I looked at several different option. There were many different combinations that could work, but only a few services could backup all of the devices and none were easy to set up for the storage boxes except for ElephantDrive.

    The only challenge was making sure everything was running – I’m paranoid and at first I didn’t think things were getting backed up. I think the initial reporting must be slow and the little check marks don’t appear on the NAS – I docked them a star in “ease of use” and “software” for this. Once I got past that, everything has been great and I’ve been taking advantage of some of the sharing tools as well.

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  6. DO NOT USE THIS SOFTWARE!

    It is garbage! i have lost thousands of dollars worth of data to this pretend backup solution. After repeated stalls and only warning emails a week after the stalling of the backups happened that told me my data was being backed up. I asked, they replied they were updating their end which sometimes does this.
    This happened 4 times and after my complaint to them they simply switched off the warning email.
    If anyone wants their data safe do not use elephant drive! Also after repeated complaints, its been days and still no response. Thanks elephant drive, you’ve blank me.

    Worst and most unreliable backup system I’ve ever used.
    Use something else!

    Reply
    1. Firstly I would like to bring my apologies to you. Secondly, I’m one of QA engineers working for ED. Nathan, can you give me a bit more info what exact issue you have been facing so long time? Any logs would be perfect.

      Regards,
      ED team

      Reply
  7. I’ve use elephant Drive for 2 Years. It was easy to set up. The service worked well. However, recently I got a really bad virus that literally compromised all my data on my machine. I asked ED support FOR HELP. I left emails and Voice mails by phone too.–pleading for their assistance on my dilemma ! It took 4 days for them to help me restore my data to an earlier point in time…. It took 2 days for them to make contact with me and another 2 days to do something that should have taken them 15 minutes. Their customer service is awful !! They don’t have enough people to man the ship!! One more thing if you are still reading. I had the option turned on to keep multiple file versions. Guess what I didn’t have at the time of data restore– You guessed it for some reason they said a flag wasn’t set exactly right and therefore I DID NOT have the multiple file versions that I expected to have! Another let down. If customer service is important to you, THEN Elephant Drive is not the right company to provide your backup service. Choose carefully, I hope this helps some of you

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  8. I had an elephant drive account up until about a year and a half ago when I cancelled it. I was more than a little surprised when I got a bill from them last month for 99.50. I filed a complaint with the charge company and elephant drive responded that the account was still active and I still had 31 gig worth of files in their system. This is fraud plain an simple. I have an email from them dated a year and a half ago confirming the cancellation

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  9. Beware of Elephant drive. We backed up our entire organisation from a synology drive – about 80GB. One day I saw that it silently stopped working because there were more data backed up than our limit (1TB) ! After some back and forth with the support (and four hours of work by our tech guy (me,-))) They said all was ok. Two days later the same happened again. It then turned out, they knew all along that there was a bug in the synology client.
    I expect to be informed when something goes wrong with my backup. But I sure expect to be informed when there’s a bug in my backup client. And I definitely expect to be informed, when they know they have a problem and I ask about it.
    Elephant drive? Never again.

    Reply
  10. Elephant Drive is TERRIBLE! I contacted customer support, exchanged several emails over a week and problem still not solved. It’s promise of “everywhere” drive, where you can access/synch your files on mulitiple computers does not work! My laptop is not getting the files on the cloud. After installing and reinstalling the software as asked to do by Tech support, the guy had the guts to say that I am “confused” about its functionalities. Terrible customer service. This is on top of the fact that “sharing” the folder does not work either!

    Reply
  11. I agree that Elephant Drive is sadly lacking in support. I have put up with dual versions in my NAS for over a year now and still no updates from ED! I am just seconds from cancelling my account and switching to a company that cares about customer support and product quality. Maybe someone at ED will see this and do something – but I doubt it.

    Reply
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