LIMITED TIME ONLY *** 75% OFF of 1TB ONLINE BACKUP FOR IDRIVE. CLICK HERE TO CLAIM YOUR OFFER.
Overall Rating 82%Good
Plans & Pricing
80%Good
Security
85%Very Good
Speed & Performance
90%Excellent
File Backup
90%Excellent
File Restoration
85%Very Good
File Syncing and Sharing
90%Excellent
Mobile Access
90%Excellent
Web Access
80%Good
Customer Service
50%Poor

Summary

IDrive is currently one of the most established and fastest growing cloud storage companies. However, it continues to face stiff competition from companies like Dropbox, Google Drive and OneDrive. It enjoys increasing popularity among cloud-storage users because of the wide range of features it offers, plus compatibility with several devices.

We very much recommend IDrive to anyone that needs a fast, secure cloud backup and storage solution.

IDrive, just like most of other popular cloud services, provides not only a PC version, but also mobile applications for a range of smartphone operating systems. Additionally, it continues to introduce more features to its platform, further improving a system that we thought couldn’t be more comprehensive.

Our IDrive Video Review 2017

IDrive Review 2016 | THE BEST CLOUD BACKUP?!

IDrive Promo Code

To test out IDrives features, I took advantage of the IDrive promo code, which earned me a special discount of 75 percent during my first year.  In case you’re wondering, it’s still available right now.

Who is IDrive for?

To define IDrive’s target user, let’s first look into the mother company, Pro Softnet Corp. In addition to IDrive, they are the founders and owners of IBackup, a cloud backup application.

Although IBackup and IDrive are run by the same company,  they are very different services. While IDrive is designed to comfortably support individual and small-business users, IBackup is built for enterprises with large-scale backup needs.

The two services are targeted at groups with different needs, which explains why they are run separately. For this review, we’ve kept only small players in mind and won’t be dealing with IBackup and the large firms it has as its audience.

IDrive Strengths & Weaknesses

Like all cloud backup providers, IDrive has a number of pros and cons, which we’ve listed below for your convenience.

Strengths

  • Pricing plans do not limit the number of drives and devices you can backup
  • IDrive offers many scalable storage plans at reasonable prices
  • Upgrading your plan is easy and can be done any time
  • IDrive Express ship up to 3TB of physical storage drives if needed
  • Data is secured with a 256-bit AES encryption during transfer and storage
  • You can share files and folders via email, Twitter and Facebook
  • IDrive can backup Facebook and Instagram photos and videos
  • As an added security measure IDrive comes with a local drive backup option
  • Just like Acronis True Image cloud, IDrive supports disk image backups
  • IDrive supports iOS, Android and Windows Phone

Weaknesses

  • The free basic plan of 5GB storage space is quite small
  • Upgrading from a monthly to a yearly plan doesn’t offer a discount
  • Users cannot run a single account on two separate operating systems
  • On IDrive, you can only restore up to 10 past versions of a file
  • IDrive Web Upload Folder function is only compatible with Google Chrome
  • Online chat support is not available 24/7

IDrive Comparison Chart

How does IDrive stack up against the competition? Take a look at the chart below for an overview.

 IDriveCarboniteCrashPlanDropbox
Keeps deleted files for:Unlimited30 daysUnlimited30 days
External drive backup?YesNot on basic planYesNo
Encryption system256-bit AES128-bit Blowfish448-bit Blowfish256-bit AES
Storage limit10TBUnlimitedUnlimitedUnlimited
Number of devicesUnlimited111

IDrive and Synology

IDrive offers the option of safeguarding Synology Network Attached Storage (NAS) as a cost efficient strategy of protecting important business data. Users can take advantage of IDrive’s online storage capabilities to backup and further protect their NAS devices. This ensures a comprehensive data protection and disaster recovery framework, comprising of both onsite and offsite data storage.

To backup, users need to select their device model and subsequently download their respective SPKs from IDrive’s main site.

Plans & Pricing

80% – Good

IDrive has made their pricing a lot more simple which is a good thing. You can now choose from sets in the Personal and Business categories.

The personal plan starts at 1TB (1000GB) but if you have larger storage needs you can upgrade to the 10TB version which should give you plenty of room for your digital files. The business plans have a few more perks, such as creating sub-accounts, backing up servers and MySQL databases, though offer less storage space overall. 

PlanPrice PlanStorageDetails
FreeFree5 GB
Personal 1TB
$52.12 1 Year
$104.25 2 Years
1000 GB
Personal 10TB
$374.62 1 Year
$749.25 2 Years
10000 GB
Business 250GB
$74.62 1 Year
$149.25 2 Years
250 GB
Business 500GB
$149.62 1 Year
$299.25 2 Years
500 GB
Business 1.25TB
$374.62 1 Year
$749.25 2 Years
1250 GB

IDrive currently still has a special promo code active, so if you like their services and want to use them at a reduced price, you know where to go.

Features

As we’ve already established, one of the things that stand out about IDrive is the fact that you can comfortably backup an unlimited number of computers, Android devices, iPads, iPhones, and Macs while on a single account. Additionally, you can also backup data from mapped drives.

Features

IDrive Features
www.idrive.com
Free Storage5 GB
Free Trial
System
  • windows
  • mac
PriceStarts from $ 4.34 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
Syncronisation
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size LimitUnlimited GB
Included MachinesUnlimited
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption256-bit
Server Side Encryption256-bit
Keeps deleted filesUnlimited
File Versioning30

IDrive Express

Cloud backup as a data security and recovery strategy can never be overemphasized. Unfortunately, data may sometimes be too much that it will take too long, and use too much bandwidth, to upload it to the cloud. To adress this, Idrive offers and Express service, which ships up to 3TB of your physical storage drives for backup and retrieval within a week.

IDrive Smart Docs

One of the features that really impressed are IDrive Smart Docs. I could comfortably take snaps of documents, then leave the rest to the application, as it recognized each character and subsequently stored copies of the documents.  To retrieve them, all I had to do was search from either the desktop, web or mobile applications.

IDrive for Windows, Mac and Linux

And since I’ve just mentioned mobile applications, I was pleased to learn that in addition to Windows and Mac, as well as Linux/Unix servers, IDrive is compatible with iOS, Windows, and Android smartphones. This provides real-time syncing across multiple devices connected to a single account.

Security

85% – Very Good

IDrive prides itself in providing “military grade” data security and to date they have not experienced any significant attacks.

So, what is actually “military” about IDrive’s security features? As we’ve already established, the service provides private encryption, even for basic account users.  However, since I’m not too good with many passwords, I decided to go with IDrive’s default encryption standard, which is also fairly good, considering that it’s a 256 bit AES system.

On top of that, IDrive also works with a zero-knowledge security system, which means that they never save your password on their systems, making it impossible for their employees to ever find out.

But, are these features good enough? Of course not. That’s why IDrive goes a step further to assure its users of data-center security. Their data centers, which are all hosted in the United States, are specially designed to maintain optimal server temperature plus withstand any seismic activity. Additionally, they are secured with video camera surveillance systems, motion sensors, smoke detection and fire suppression systems, plus security breach alarms.

And since the service also offers local disk backups, it’s commendable that their encryption systems extends to local drives. That way, data security is maintained not only within the cloud, but also on physical local drives. They even advise users to adopt local storage as their primary backup option, before proceeding to use the cloud as a complementary service.

Speed & Performance

90% – Excellent

I prefer being hands-on when analyzing cloud speed and performance. For IDrive, I chose to backup 10GB of test files to find out how long it would take to upload, plus monitor the speed of the process.

I have an average download speed of 384.91 Mbps coupled with an upload speed of 260 Mbps, which is very good. I started the backup process at 10.07 in the morning, it ran in the background till 12:18 PM, a process that took 2 hours, and 11 minutes.

Looking at my bandwidth monitor chart, the average upload speed was 11.22 Mbits/s, which is great for a backup service.

The restoration process, on the other hand, took 1 hour 57 minutes, at an average download speed of 11.32 Mb/s, which is even faster.

All in all, IDrive is one of the faster services we’ve encountered.

Upload speedDownload speedFile sizeTime takenAverage speed
260Mbps384.91Mbps10GB2 hours, 11 minutes11Mbps

 

File Backup

90% – Excellent

First off, installing IDrive is as easy as signing up and downloading the installation file from IDrive’s main site. In addition, mobile applications can be downloaded straight from their respective marketplaces before installation and syncing. I loved the fact that I could opt for a private encryption key during the registration process, even on a free basic plan.

If you’re not too confident about private encryption key, you could still go with IDrive’s default key, which is fairly strong.

How to use IDrive

After the installation process is complete, the application launches and prompts login ID previously created during sign up. Just like Dropbox, Microsoft, OneDrive, pCloud, IDrive comes with a pretty simple and standard interface, which displays your files through a systematically arranged folder tree, with checkboxes next to each folder.

They simplify the entire process of removing or including the folders from a user’s backup set.

Since IDrive embeds itself in Windows File Explorer, you can add files by simply right-clicking them from any file explorer window. After selecting all the files you need, backing up is as easy as clicking Start Backup Immediately button.

IDrive is not just an online backup service: through a “disk image backup” option on its main window the service allows you to comprehensively protect a system by backing up the entire hard disk. I guess they borrowed that feature from Acronis True Image Cloud, a service that’s predominantly known for disk image backups.

IDrive Wifi

Additionally, just like Acronis, IDrive also provides an option to backup up your data on a local drive, through a network or Wi-Fi connection. With that, you can comfortably restructure a disaster recovery strategy using local drives as primary backups and the cloud as your secondary option.

File Restoration

85% – Very Good

To save you the trouble of combing through the application to re-download files, IDrive comes with a “restore” tab, from where you can use a wide range of tools to locate and restore any file. Thankfully, there are several methods of restoring files. The simplest method is simply clicking, dragging and dropping backup files from IDrive to your desktop.

Alternatively, by using check boxes you can specify files which you can then restore at once in case of emergency.

IDrive’s file restoration is not only limited to current file versions, especially when continuous backup is turned on. This feature automatically updates backed up files when changes are saved on your computer. To restore any previous version of file, right-click on a file to View Previous Versions, from where you can choose a specific file version to restore. Unfortunately, previous file versions are limited to only 10 copies.

On the bright side, however, IDrive permanently maintains all the files delete from a user account. I was able to comfortably retrieve files months after I accidentally deleted them. Compare that to Carbonite, where the system automatically permanently deletes archived files after 30 days. The only way to permanently get rid of  files is by directly deleting archived files, which is necessary to free up storage space.

Alternatives for IDrive

Starts from
$ 5.00 per month
Backblaze Review
  • Really easy to use.
  • No frills. Just backup.
  • Private encryption.
  • Few features.
  • Slow restores via web interface.
www.backblaze.com
Starts from
$ 5.99 per month
CrashPlan Review
  • Free local backups
  • Seeded backup
  • Mobile access via apps
  • Windows, Mac & Linux
  • A lot of options
  • No sharing or syncing
  • Slow backups when outside of the US
www.crashplan.com
Starts from
$ 8.69 per month
Justcloud Review
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups
www.justcloud.com

File Syncing and Sharing

90% – Excellent

To sync files, I had to activate the correctoption, which can be done through the PC, mobile or web applications. While this may be viewed as inconvenient by some users, it allows you to determine devices you’d like to include or exclude from syncing.

On Android, Windows and iOS smartphones, syncing is as easy as tapping on the button found on the home screen, then selecting “enable sync” to link with other devices connected to the same account. And that’s pretty much the same process when it comes to the web version of IDrive. 

When it comes to sharing, IDrive uses the same system as Dropbox, OneDrive and a host of other cloud storage applications. You can share files, including synced ones, by sharing a link, even with unregistered users via email, Facebook and Twitter.

To help you track all shared items, IDrive web provides a “shared by me” tab, where you can view shared files, edit respective access rights and even terminate sharing.

Mobile Access

90% – Excellent

While a bulk of cloud storage applications (like Carbonite, for instance) only support Android and iOS, IDrive extends its support to Windows phones.

And since smartphones, on average, do not have as much data as PC drives, the cloud service offers unlimited mobile backup at just $4.99 per year.

I tried it out on my Samsung Note 5, and I was able to backup everything on the list below, easily and quickly.

  • Contacts
  • Photos
  • Calendar
  • Music
  • Instagram
  • Facebook photos

 

To further assess its capabilities, I switched phones, reinstalled the entire application and logged into my account.

I was able to view photos and play my music and videos from a completely different handset.

Therefore, it’s possible to sync even music and photos between your mobile phone, tablet and PC.

Web Access

80% – Good

IDrive’s web client is accessible through the IDrive website.  After logging in, you’ll see a download button that should help get the PC client up and running on your current computer. 

So, now that you have logged into IDrive’s web client, how do you navigate through it? Thankfully, just like the PC and mobile clients, IDrive’s web client is pretty simple and straightforward, since all devices associated with your account are displayed on the home page.

To find backed up folders, choose a specific computer or device and scroll through its files and folder. That shouldn’t be so hard, since IDrive maintains the same file explorer structure as your local computer.

To restore a file, choose it from the folder tree and use the icon alongside it to specify the version you need. As we’ve already established, IDrive can only backup a maximum of 10 old file versions.

Now, if you are yet to provide the encryption key for your session, IDrive will prompt you to do so before downloading the file. Fortunately, users don’t have to do this for every action, since each session is subject to only one encryption key entry.

If locating a specific file of folder proves to be too cumbersome, especially if you’ve backed up multiple devices, you can always use the search tool.

Uploading files through the web client is just as easy as the PC client. On the application’s dashboard, you’ll find “upload files” and “upload folder” icons. Clicking on them opens up a window, from where you can choose either a file or folder to upload.

I managed to upload a couple of files, but I faced a couple of problems when I tried to upload folders. I came to learn later, however, that IDrive’s “upload folder” function is only compatible with Google Chrome.

The only way to upload a folder through Mozilla is by dragging and dropping, pretty much like Google Drive.

In addition to the “sync” tab, IDrive’s web client also comes with a timeline, which displays uploaded photos in chronological order.

The web client also provides a streaming service that allows you to stream videos and music files without actually having to download them to your device.

This service may be redundant to some users, but it has helped me save a lot of hard-disk space, especially on the download partition.

Customer Service

50% – Poor

One of IDrive’s weakest areas is support. Going on testimonials given by some of our readers in the comment section, IDrive’s staff respond quickly to issues raised, but are kind of slow in actually resolving them.

Reading through the comments, I decided to put IDrive’s support team to the test. In addition to email, IDrive provides customer support through phone calls and online chat.

After I was unable to get through via Online Chat (since it’s not available outside of business hours), I decided to make a call.

My call went through in a couple of seconds, and an agent guided me through their plans. I have to admit the experience I had was smooth.

Sadly, just like online chats, calls are not available 24/7. You can only speak to an agent between 6 a.m. and 6 p.m. West Coast time, which I think is not very practical, considering the number of potential users outside the U.S.

Final Verdict

IDrive is a good service for people who have multiple computers and machines that require online backup. The service is very fast, especially when restoring files. While it allows unlimited machines, it does not provide accounts with unlimited storage. 

Sometimes it is tough to find the right sub-service within the IDrive world — a good makeover of their product palette would be ideal to avoid frustration.

Overall, however, we find that IDrive is a great cloud backup and storage provider that is both cost-effective and efficient.

What do you think of IDrive? Let us know in the comments below!

 

 

Alternatives for IDrive

Starts from
$ 5.00 per month
Backblaze Review
  • Really easy to use.
  • No frills. Just backup.
  • Private encryption.
  • Few features.
  • Slow restores via web interface.
www.backblaze.com
Starts from
$ 5.99 per month
CrashPlan Review
  • Free local backups
  • Seeded backup
  • Mobile access via apps
  • Windows, Mac & Linux
  • A lot of options
  • No sharing or syncing
  • Slow backups when outside of the US
www.crashplan.com
Starts from
$ 4.99 per month
SOS Online Backup Review
  • Fast & reliable.
  • NAS Backup.
  • Decent feature set.
  • Clunky, convoluted interface.
  • Removed unlimited cloud option.
  • No seeded backup option.
www.sosonlinebackup.com

Features

IDrive Features
www.idrive.com
Free Storage5 GB
Free Trial
System
  • windows
  • mac
PriceStarts from $ 4.34 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
Syncronisation
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size LimitUnlimited GB
Included MachinesUnlimited
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption256-bit
Server Side Encryption256-bit
Keeps deleted filesUnlimited
File Versioning30

IDrive Review

Feature-packed online backup service.

Incredibly fast transfers, both backup and restore. Solid compression and security, though not the easiest program to use.
Starts from
$ 4.34 per month
Visit IDrive

22 thoughts on “IDrive”

  1. WATCH OUT! your “free” trial is not really free if you decide to try an upgrade. After using idrive for a few months I decided to upgrade for more space, even after when reaching the 5gb the software sent my pc into a frenzy. I upgraded and also receive new software (the old software is also used by many other backup solutions, hardly unique but same flaws) I deleted the old idrive and removed the software and installed the new version. Started the backup and it would never complete. It would hand around 37-45% and not go any further. After realizing they used canned software, the issue when reaching the limit and freezing my pc, and the new software not backing up beyond 37-45% (only had to back up 7gb) I decided that within 12 hours of purchase I wanted a refund. Guess what!? They say that you are only eligible for a refund from the time you start your free trial!!!!!! So if after 15day of a free trial and on day 16 you decide to upgrade for more space but it doesn’t work. TOO BAD!!! NO REFUND!! because you are only eligible for a refund the first 15 days of use even though it is a free trial. The free trial period is your refund window. They say it’s in the small print. I call it deceptive marketing.

    1. Hi Jean!

      I’m sorry if your experience has been less than pleasant. In fact, IDrive operates under two brands: IBackup and IDrive. However, this is quite common practice: one is more focused on businesses the other on the consumer market. When we publish our review we will try to reproduce your error to find out what the problem was.

  2. I had idrive for few years now and Id like to say one thing. please stop making endless versions and variations of this software.

    This is very confusing. you have 8 versions, yes 8 different idrives to download for IOS without explanation to why should I use one over the other.

    I really don’t have time to study by trial error your software cans and can’ts.
    I ended up deleting your stuff and installing dropbox even though you offer more space.

    ‘this only uploads, this can only downloads, this can sync, this one can do both, this one can do all of the above, this one makes you toast this one speaks only chinese’. cmon man cut the crap and make ONE amazing version. (or 2 for drastically different functionality)

  3. This is one of the few affordable cloud backup services that actually will backup a network attached storage drive – and does so hassle free. I had problems with another service that “seemed” to be backing up my NAS – but no files were found in the folders when I tried to do a test restore. So I suggest that people test the service on a regular basis even if it appears to be working as promised (test it). idrive is easy to understand and will not delete files off their servers automatically that may get deleted locally … which is helpful if something got deleted by accident. This is a good product and is relatively inexpensive considering the ease of use and features.

  4. Excellent speed. Highly configurable and reliable software. Very good value if you have a lot of data to back up. I’ve been using them for about 5 years and have about 200 GB backed up.

  5. I would advise extreme caution with this service. I have two accounts, one free one which has worked fine, and one paid “pro” account. Abruptly, the pro account began failing to backup (could not connect to server) and I could not login to my account at all. I first tried to troubleshoot it myself, thinking that maybe my firewall was the problem, but it persisted even with my firewall turned off, and I could not log in to my account from the website, which indicated that the problem was on the server-end. Calls and emails to tech support were unhelpful. Their response was to forward my issue to a higher level of support, which would respond “asap.” This was on 4/3/14. As of 5/20/14, still not a single response from the so-called “higher level of support.” Despite multiple follow-up emails to tech support, all I got was “we’ll get back to you asap.” I have not been able to log in from the website for over two months. I started to ask for a refund by email which was ignored. Finally, when I threatened to go to the blogs and online reviews, someone named Jennifer called me and said they would get back to me by email with a refund or a functioning account in two days, but now 6 days have gone by without a response from her or anyone else. I am presuming they have lost my data and that no one will admit it, as I have not heard anything to indicate otherwise. I have given them plenty of opportunities and time to rectify the situation–would have even been satisfied with a pro-rated refund which I asked for numerous times. I am pretty understanding when it comes to less-than-perfect software, small glitches, or customer-end problems, but in this case my experience with IDrive’s product and most of all customer service has been absolutely atrocious.

  6. Here is my experience with IDRIVE (Background: I want to leave IDRIVE as I have been referred to a better solution)—this is my email to their support team—I think it sums up my experience quite well.

    Allen, (I respectfully request that this email be forwarded to your supervisor and that I be cc’d).

    Per the policy cited below “…after 15 days, pro-rated refunds are issued on a case-by-case basis subject to eligibility”, it appears that this entire run around I am getting with regards to IDrive.com’s denial of my request to issue a pro-rated refund is per the discretion of management. That is, it seems the denial of refund is a WILL NOT rather than a CANNOT determination.

    Actually, this comes as no real surprise. Over the last 20+ years, both in my capacity as a consumer and professional, I have witnessed this trend of poor business management at some tech companies such as Idrive.com.

    Let’s take a QUICK look at my situation:

    ROUND ONE
    1. Client calls to request cancellation of policy and a refund of their $149.99 annual subscription.
    2. Customer Service representative (JOHN) denies request “based on company policy”.
    3. Not at any time during the call does JOHN seek to determine WHY client wishes to cancel subscription but rather all of JOHN’S energy, effort and TIME is spent explaining why no refund, prorated or in whole, will be issued- – – – It is client’s position that since future services have not yet been delivered, that at least a pro-rated refund should be rendered
    4. Furthermore, at this point BOTH of the client’s requests, cancellation of service and refund of the $149.99 annual subscription, have not been confirmed or granted. This is the FIRST INDICATION that something seems wrong at IDrive.com.
    5. After ~15 minutes, client requests to speak to JOHN’s supervisor.

    ROUND TWO
    1. Customer Service supervisor JENNIFER reiterates “company policy “and explains that an email was sent prior to billing explaining this policy.
    2. Despite that client has seemed to receive all previous emails from idrive.com, client cannot locate said email.
    3. Per request of client, JENNIFER recovers, cites and forwards email initially sent to client.
    4. After ~15 minutes, JENNIFER maintains her policy stance and decision not to issue refund.
    5. Not at any time during the call does JENNIFER seek to determine WHY client wishes to cancel subscription but rather all of JENNIFER’S energy, effort and TIME is spent explaining why no refund prorated or in whole, will be issued.
    6. Still at this point, at ~30 minutes into the call, BOTH of the client’s requests, cancellation of service as well as a refund of the annual subscription fee, have not been confirmed or granted – this is the SECOND INDICATION that something seems wrong at IDrive.com.

    ROUND THREE
    1. Department Head/ Support Manager ALLEN…
    a. “Checks” client’s account.
    b. Reiterates (Is reiterating something a third time called tri-iterates?) and forwards an excerpt of company’s “PRICE policy”.
    c. Attaches a link to all of company’s policies.
    2. Despite that client has seemed to receive all previous emails from idrive.com, client cannot locate said email.
    3. Not at any point throughout the email does ALLEN seek to determine WHY client wishes to cancel subscription but rather all of ALLEN’S energy, effort and TIME is spent explaining why no refund prorated or in whole, will be issued.
    4. STILL at this point, at ~45 minutes into the process, BOTH of the client’s requests, for cancellation and a refund, have not been confirmed or granted. This is my FINAL INDICATION that something seems wrong at IDrive.com.

    Despite the fact that I was 45 minutes into and three levels up IDrive.com’s customer service team, not once did any representative ask “why are you leaving our service?” let alone try to utilize my 149.99 as a credit to cross sell me into another service offering or even as an up-sell of the current service package.

    This tells me that at the very least that Idrive.com is not interested in me or my business. WHY? Whether it is that I’m a “small fish” or symptomatic of other problems at IDrive.com, one thing is for sure – – – I will be better served somewhere else.

    PROS: Fast to the draw! It seems that the team at IDrive.com are well versed when it comes to denying refunds to dissatisfied customers wishing to terminate service — – hmmm.
    CONS: Time management, customer service, and problem resolution.

    IDrive.com, by dedicating almost of 1 hour of its resources, has made it quite clear that it will not refund my 149.99 annual subscription, but can I at least get a confirmation that my subscription will be cancelled and billing terminated on May 14, 2015?!?
    Do not terminate or deny access to my account until the subscription lapses. Since I have been forced to pay for and remain subscribed to your service, I will continue to utilize in some capacity up and until May 14, 2015.

    I will await your confirmation.

    By the way——I sure hope this customer resolution isn’t costing IDRIVE.COM more than $149.99.

    1. I had EXACT same experience with SOS, but eventually they agreed to give me my $139.00. I had tried trial for a few days and went to paid because of some mis-info their sales team told me about…to drop trial in order to get paid version. Something like that. They insisted at first that had I TRIED trial, I wouldn’t be in the situation I was in. I explained that their sales staff told me to quite trial and sign contract. (For some reason I can’t recall.) I believe that ONE bitty glitch in it all is the ONLY reason they finally gave in and cancelled my account and issued the refund in full. Again: I am talking here about S.O.S backup service (was June 2012) and I had happen exactly as you describe above for Idrive.

  7. I first started experiencing problems with this “service” about three months in. I couldn’t delete file that ran me over the limit and I was getting additional charges. The technical support on this problem left me at a point where I just abandoned the product and stopped the backup routine. In the interim, I closed my Chase credit card and opened a new one because of a potential compromise. When I got an e-mail from Idrive stating that they couldn’t process the charge and they needed another account number, I ignored it because I had no intention of renewing their clunky product. Lo and behold, somehow they found my new account number and ran the charge against that. I called them to get the charge reversed and I got their “Too bad, so sad” reply because I did not close my account with them within the specified time frame.

  8. iDrive is suprisingly good, because if you make a subscription through their Mobile application, you can get 50gb Backup, 50gb Personal Cloud storage, which makes 100GB for 1 year, for only 0,99$/year (this price continues even on the further subscription).

    iDrive claims NSA Proof, i don’t believe that, i tried iDrive with a couple of experimenting, and sadly i DONT believe their security (it’s just to make it look proffesional).
    So simply, i had a video file on iDrive cloud, and when i was trying to play it, the video through copying Video Source link, i could play the video (during being as logged in). When i logged out, i STILL Could use that link to see videos (during logged OUT!) which means it has 0 Security!. Other Cloud Providers we’re automatically blocking to avoid security leaks during hijack (if someone was going to monitor your network usage).

    iDrive has many good sides, but that doesn’t mean it’s CON-Free.
    iDrive has horribly slow internet, and playback codec support. Their cloud storage is somehow made only for personal use, not for sharing with friends or family.

    However, the most amazing part of iDrive is, it’s the best you can have for Smartphone users to backup your files. Their Android Application is automatically uploading instantly new pictures to the cloud (Auto Camera Backup enabled). And you can set up Scheduled Backup, and check box like all folders in your device, or contacts, messages, call history etc which is optional to backup if you want.

    Speed of iDrive is simply enough for Smartphone users, since smartphone’s not having (or most of them) have blazing fast internet speed, so is iDrive perfect for everyone with smartphone to backup their photo. I never encoured any issue with them. They have integrated 4 pattern password on their application, so everytime you/someone opens the application, it will ask for 4 pattern password that you setted it up (this is customizable if you want, or not).

    The iDrive application is PERFECT for family. Because you can install application to 2 – 3 phones, and backup them simulatenously without getting any issue while all the devices perform backup. Each phone, creates it’s OWN cloud folder, so when you login to iDrive, you will see Folders with according to their Device’s name, so backup files never get shuffled with someone else’s backed up photo/music.

    iDrive support, can’t i rate/say anything, because i never got any problem with them. Their application can be a bit tricky that requires some time to learn how it really works. iDrive security, is GOOD they claim, but i don’t believe that, but that is my thoughs, so don’t really listen what i say, all these are MY review on this cloud.

    0,99$/year for 100GB of cloud storage that supports this much features is simply AFFORDABLE!
    for the price, it’s simply the BEST for the price.

  9. I too was burned by their pricing/refund policy. Essentially you can’t cancel your recurring fee without closing your account. I was two weeks into an auto-renewed annual membership when I cancelled my subscription. Any normal company would either 1) provide a prorated refund, or 2) continue service until the subscription date ends. They do neither. My files were deleted (therefore ending my service) and no refund was provided (even after a phone call and 3 emails with Customer Service).

    Like another reviewer mentions, at no time did anyone from customer service ask why I wanted to cancel and made no attempt to retain me as a client. They do offer refunds on a “case by case” basis…but apparently using 2 weeks of service but paying for 52 weeks is not a valid reason.

    Look elsewhere…there are better solutions out there from better companies. AVOID IDRIVE!

  10. As a person in the IT industry, I have to say that I have found Idrive to be the leader in mobile data storage. The many features ranging from sync options to ios compatibility make it a versatile tool for use in everyday business. I also liked the cutting edge security features which is different from the average cloud based storage system. Particularly when the security of your data is always a primary concern.

  11. I have been trialling iDrive with a view to our company buying it. We want to use it as a backup AND sharing service for part of our business.

    First thing – their tech support is dreadful. I run a tech support team (hence why I am doing the testing) and their level of unhelpfulness staggered me. On one query – my IE9 browser can not open the backup console the response is appalling English was to upgrade my browser. Firstly, how can they have an interface which is not compatible with what is still a heavily used browser (11% Jan 2015). As I want to use it for sharing, we will have customers still using it – what do they do. There was no explanation.

    Some later testing gave us a problem with URL sharing – when a detailed description and evidence of the problem was sent to iDrive, there response was “It works on our computer”. Yup that was it. No advise, suggestions, just that it worked on theirs.

    It is a shame because the interface is not bad, and data speeds seem quite good – but as they have a browser based interface it is a big failing to not support legacy browsers as many peeps still use them (that is why we test with multiple browsers as our customers have them) and to have support that bad means I have uninstalled and will look elsewhere.

    The greatest way to sell your product is to demonstrate the ability to solve problems – tech support liaising with a potential customer is a golden moment when it comes to selling.

  12. In a nutshell: Performance very good (fast upload speed), but the need to improve on support/customer treatment.

    I selected IDrive about a year ago (paid account, I need about 1TB) among a few others after doing tests on upload speed. IDrive clearly stood out in upload speed, which really matters if you need to upload about 500GB! I’m still very satisfied about the performance and feature wise (multiple devices, reorganizing files) I’m happy as well.

    What I do not like is that existing customers pay much higher rates then new customers. Rates have dropped dramatically in cloud storage, but existing customers only benefit a little bit. In my view, they should do better on keeping existing customers.

    So my best option is to shut down the account and start a new one to get it for half the rate.

  13. Always problem with backing up especially for windows 10. Never been able to complete download (size 200+GB data) for the last 10 days. Tried uninstalling and re-installing a clean copy and most recent copy as per support. Nothing works really fedup and have stopped calling or emailing support. Same answers always.

  14. I have been with IDrive for 9 years. Their software always shuts my computer down after it has drawn out the files for backup. Now, after all this time, they have charged me $60+ a month extra because i had exceeded my 300GB quota those three months. Firstly, their crappy desktop application no longer has a recalculate feature to have it rebalance after data has been removed. Secondly, $60/mo extra for the supposedly 200GB extra usage is as much as I paid for the year of usage at 300gb/mo. When i called them to ask that this be straightened out, they offered to reduce one of the 3 months by half. REALLY? To hell with them. There are too many other options. Kick them to the curb.

  15. BIG SECURITY CAUTION! Our family are victims of identity theft following a B&E and a laptop theft. The hackers gained access to our IDrive account. We have not been able to regain control of the account (see the extensive documentation of IDrive’s customer service deficit), IDrive continues to push through bills on an invalid credit card number, and continues to allow hackers access to our online data.

  16. I have used iDrive for over 8 years. Starting with 1 PC, moving up to 4 PCs, then converting to 5 Macs and 3 iPhones. The service has been almost completly flawless. I have contacted Support on 2 occasions.

    The first was an issue with connectivity, the support guys talked me through the problem and it was fixed.

    The second was the conversion from Windows/PC to OSX/Mac. You cannot have an account with both operating systems! I simply created a new account and backed the Macs up to the new account. iDrive were happy to run the old account for 2 months (free of charge) while I did the migration.

    Maybe I have been lucky, but I have been backing up over 1TB for many years from multiple machines, and all I do is check the emails each morning.

    Close to flawless. I understand some of the issues with support – but I (maybe) have been lucky, and have not encountered any problems.

  17. Hi. I have crashplan wich I found quite unreliable and whose client is quite complicated. No way to save their “complicated settings” for reinstall, and so.

    I would like to test Idrive, and test their client.
    From the answer in this forum it seem taht the free (5g) demo client is not the same as the paying acount (1T) one ?

    If so, testing the free account is pointless… And how to choose the right client if they are so many of them.

    No info on Idrive website. Thank you very much for your idea or suggestion.

  18. I’ve been using iDrive for a year now. The backups seem to be ok.

    What drives me insane though is being unable to delete the iDrive Daemon or even force quit it through the Activity Monitor. I like to be able to control what is happening on my machine, especially since I’m trying to track down malware (see JustCloud comment). Just give me an option to Cleanly Uninstall Idrive and I’ll be happier.

  19. You cannot directly backup a disk image to your cloud storage, but have to back it up locally and then copy it to the storage.

    There is a note on the iDrive site that states ‘no encryption for disk image backups.’ But if you have to back it up locally and then copy it, it will be encrypted in storage like normal I guess?

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IDrive Review

Feature-packed online backup service.

Incredibly fast transfers, both backup and restore. Solid compression and security, though not the easiest program to use.
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