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OneDrive Review

OneDrive is a popular cloud storage solution for students, professionals and businesses alike. It comes with plenty of fantastic features, especially for those using Microsoft apps. It isn't perfect, however, so we'll break down the full service to help you decide if it's right for you.

Ben StocktonDan Ginn
By Ben Stockton & Dan Ginn (Writer)
— Last Updated: 2022-11-07T13:42:52+00:00 Facts checked by Elisabeth Ivey

As a leading brand in the tech space, Microsoft puts its fingers in many digital pies. One of those pies is cloud storage, with Microsoft offering the world OneDrive. The software has evolved a lot over the years. As features advance, we want to keep you up to speed — and that’s exactly what we’re going to do in this extensive OneDrive review.

Key Takeaways:

  • OneDrive is a fast and reliable cloud storage solution.
  • It’s the perfect option for those already using other Microsoft apps.
  • Privacy is where OneDrive drops the ball, with the lack of zero-knowledge encryption.
  • Overall, Microsoft OneDrive is a good choice for both students and professionals. 

In a world filled with options for cloud storage, what makes OneDrive an attractive option for consumers? It has plenty of useful features, which we will get into; however, the main selling point is the level of integration. Services like Office, Skype, OneNote and Outlook are integrated into the OneDrive platform. This allows you to create documents and have team calls without having to leave OneDrive. 

Although Microsoft OneDrive has fast, reliable performance and plenty of features, it does have a major flaw: privacy. The service is lacking zero-knowledge encryption, which opens the door to unwanted access. That said, Microsoft is slowly implementing features that make accounts more secure and man-in-the-middle attacks more difficult (more on that later).

Despite its flaws, OneDrive still makes it onto our list of best cloud storage services, and there are plenty of reasons why. Let’s take a look.

  • 10/03/2021 Facts checked

    Updated review to reflect new speeds and different features.

  • Microsoft OneDrive is an excellent option for all types of users. Beyond cloud storage, OneDrive also excels at document creation and collaboration, plus it’s pretty affordable.

  • The main disadvantage of using OneDrive is the lack of privacy. While your files are kept safe through encryption, that lack of zero-knowledge means Microsoft can access and share your data should it deem it justifiable.

  • For those already familiar with the Microsoft ecosystem, OneDrive is the way to go, especially if you use Office. However, Dropbox offers plenty of integrated third-party applications that some users may find more attractive. For a more in-depth breakdown, check out our OneDrive vs Dropbox head-to-head.

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Strengths & Weaknesses


  • Complete Office 365 integration
  • Perfect for document collaboration
  • A large variety of features
  • Fast file syncing


  • No zero-knowledge encryption
  • Limited file versioning
  • Fairly limited customer support


90 % – Excellent

If you use Office tools such as Word and Excel, you’ll appreciate having the ability to create and edit documents directly in OneDrive, which automatically saves those files to the cloud. Gaining access to these productivity tools make OneDrive one of the best cloud storage for students and professionals. 

There’s one slight downside: the number of tools at your disposal depends on the plan you’re on: the more you pay, the more you get. 

You’ll need a Microsoft 365 Personal or Family subscription to be able to download Office and use it with OneDrive on your PC, but standard OneDrive users have free access to the mobile and web apps. Similar services are available if you’re using another operating system, such as macOS, with OneDrive for Mac users getting a similar experience.

If you’re a business user, you can combine OneDrive with other Microsoft tools, like Microsoft SharePoint, to become a one-stop shop for all of your essential business documents. It’s also why OneDrive is one of the top recommendations on our best cloud storage for collaboration short list. Read our SharePoint vs OneDrive guide to learn how the two differ.

one drive vault
OneDrives offers a personal vault for added security for your more important files.

Aiming to separate itself from the pack, OneDrive offers what it calls a “personal vault.” You can add your most precious files to your vault, and access them only with a unique code or your fingerprint. It’s an extra step for you, but an added layer of security when fending off cyberattacks.

Free OneDrive users, as well as users with 100GB of storage space, can save up to three files in their personal vault. You’ll need to purchase a better subscription to store more files, up to your standard space limit.

Microsoft OneDrive PC Backups

To keep your files safe and updated, OneDrive allows you to automatically backup your desktop folders, documents and pictures. While it’s a great feature, it doesn’t provide a full system backup. Those looking to backup everything on their system should consider Backblaze, which you can learn more about in our full Backblaze review.

Beyond automatic backups, you can also sync and share files from your desktop by simply adding them to your OneDrive folder. Doing so allows you to access your files on different devices, as long as you have access to your OneDrive account.

File Restore

If you do lose access to your account, you can take advantage of OneDrive’s “files restore” recovery feature. This was previously limited to OneDrive for Business users, but it’s now been expanded to all users with a paid OneDrive or Microsoft 365 subscription.

onedrive restore
OneDrive allows you to restore files you no longer wish to delete.

OneDrive Files on Demand

OneDrive’s “files on-demand” allows users to keep files in the cloud to free up space on their hard drive. This gives you the option to download and access files only when you need them, which you can do through the desktop app. 

It’s a valuable feature, especially if you find that you’re jumping between devices a lot while you’re working (such as between home and work). With OneDrive’s files-on-demand feature, you can edit files from your PC as if they were stored locally, picking up where you left off on another device with ease.

Real-Time Collaboration

All OneDrive subscribers can take advantage of document collaboration — after all, it’s OneDrive’s winning feature. However, other services such as Google Drive and Google Docs offer similar collaboration features, as our Google Drive review will explain.

Using OneDrive, you and your collaborators can edit a compatible document together in real time. Any changes you make will be seen immediately by everyone looking at the file. It’s a great tool for reviewing documents or going over notes, and you can keep track of what edits are made and by whom. 

Features like these make OneDrive a sensible cloud storage solution for document creation, whether it’s for work or school.

Built-In Image Scanner

Lastly, a cool feature we like is the built-in image scanner. Users simply tap the camera tab to scan documents, business cards and photos. This feature is not unique to OneDrive, but it’s good that Microsoft recognizes the usefulness of this simple feature.

OneDrive Features Overview

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder
File Sharing
File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links
File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolAES 256-bit
Zero Knowledge
Two-Factor Authentication
Server LocationUS
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Free Plan


85 % – Very Good

OneDrive has a number of subscription plans that makes it accessible to a range of users. It’s one of the best free cloud storage services, with 5GB of space available on Windows and other platforms at no cost.

OneDrive Basic 5GB
  • : 5GB
Microsoft 365 Personal
  • : Comes with Office 365 Personal
  • : 1TB
Microsoft 365 Family
  • : Comes with Office 365 Home
  • : 5TB
OneDrive for Business Plan 1
  • : Price per user
  • : 1TB
OneDrive for Business Plan 2
  • : Price per user
  • : Unlimited GB
Microsoft 365 Business Standard
  • : Price per user
  • : 1TB

Although this article focuses on OneDrive for Home, we’ve included OneDrive for Business pricing as a comparison. Many of OneDrive’s plans are integrated with a Microsoft 365 subscription, which includes access to Office desktop products and other services.

For more details on OneDrive’s plans for professionals, check out our OneDrive for Business review.

OneDrive Home Pricing

After the initial free 5GB of storage space, Standalone plan users have the option to upgrade to 100GB for only $1.99 per month. The next tier, targeting the professional users, includes 1TB of storage and Skype and Office integration for $69.99 per year or $6.99 per month. It would be nice to have more options in between, as 100GB to 1TB is quite the leap. 

Families will need more, and that’s what the Microsoft 365 Family plan offers at $99.99 per year. Up to six people gain access to Office apps, as well as 1TB of space for each user. This makes it a great option for household members who want their own storage, and gives them the ability to have shared files as a family too.

OneDrive for Business Pricing

The business user has four options. The lowest tier, at $5 per user per month, unlocks 1TB of storage each. An extra $5 gets you unlimited storage space per user. Beyond OneDrive, there’s no app integration, making the service rather limited. For more Microsoft products’ apps — such as SharePoint, Teams and Office — users will need to turn to the Business Basic or Business Standard plan. 

Frustratingly, neither Basic nor Standard offer unlimited cloud storage space. In our opinion, it means that OneDrive has yet to offer the perfect all-round plan to business users.

Ease of Use

90 % – Excellent

The best word to describe OneDrive is “polished.” For Windows users, OneDrive aims to edge past its cloud storage competition by having it preinstalled on your computer. While there’s nothing to prevent you from installing a different provider, having it ready to go makes it easier to get set up.

On both Windows and MacOS operating systems, Microsoft OneDrive exists as a folder on your computer. You’ll be prompted to log in with your Microsoft account on first use, but from there you can upload files simply by adding or saving them to your OneDrive folder.

onedrive desktop sync
OneDrive offers a polished desktop app that allows you to easily backup your files.

Like Dropbox and other major cloud storage services, OneDrive uses a single-sync directory with its own subfolders and files on Windows PCs. The contents of this directory are then stored online and require no extra effort to backup.

one drive sync
Microsoft OneDrive allows users to upload files and sync them across multiple devices. 

Your OneDrive files automatically take up space on your hard drive. However, this is where you can implement the files-on-demand feature and select which files you want to exist only in the cloud. The downside is that if you lose your internet connection, you won’t be able to access any files that you haven’t set up to be accessible offline.

The OneDrive web app is a good option for those who don’t wish to use the desktop app. The web user interface is simple and easy to navigate, and it will offer no surprises to Microsoft users. You can drag files onto the page to upload them, and download files you need by right-clicking the file.

You can also use the web interface to quickly change your settings, start Skype calls and access OneDrive’s help menu. Like other Microsoft web products, you can easily access other services, like Office 365 or Outlook, from the top-left menu icon.

OneDrive Mobile Cloud Storage Solution

onedrive mobile app
OneDrive allows you to upload and access files through its mobile application. 

OneDrive for mobile is available on Android and iOS. It comes with most of the features included in the web and desktop applications. However, Microsoft has done well to keep it as simple as possible for mobile users. You can quickly view your recent files or see a full overview of your stored files and folders, allowing you to download files for an offline view. 

Additionally, the mobile apps for OneDrive give you the option to automatically upload the photos and videos that you take. This is handy, especially if you lose your phone, because your content will be safely backed up for you to restore elsewhere.

You can also switch to the “shared” tab to set up or view content you’ve shared with other OneDrive users.

File Sharing & Sync

85 % – Very Good

File syncing and sharing is important for any cloud storage provider, and it’s something that OneDrive does particularly well (though we do have a guide for if OneDrive is not syncing).

The sync folder functions similarly to Dropbox, offering a specific location for files and folders on your hard drive that are synced with Microsoft’s servers. If you’re curious, check out our Dropbox review to learn a little more about how that service works and the similarities it shares with OneDrive.

If you have a file that exists outside the locations that OneDrive natively selects, you can right-click on that file and click the “move to OneDrive” option. This works only with files, though. If you want to move a folder, you will need to manually cut and paste that folder into the sync location that’s automatically created with OneDrive.

Sharing a file in OneDrive is as easy as right-clicking on the file and pressing “share” to get started. From there, OneDrive will open a menu, allowing you to select who you want to share your files with, or you can copy the link to your clipboard to share elsewhere.

onedrive share file
You can share files directly from your desktop with Microsoft OneDrive.

The web application also has the same sharing functionality. You can create shareable links and add user permissions, and Premium users can set link expiration dates for added security. 

Some may prefer Google Drive for sharing files, especially if they use Google’s productivity tools. However, OneDrive works perfectly well as a solution for file and folder sharing. 


90 % – Excellent

OneDrive has impressive upload and download speeds. Although it doesn’t perform as well as Dropbox, its performance times are nothing to scoff at.

We uploaded a 5GB unzipped folder filled with various file types. Our internet speed was 100 Mbps from a virtual Windows machine based in Ireland. Overall, our experience with the speed of syncing files was very positive, as indicated by the data transfer times below.

1st attempt:2nd attempt:Average:

OneDrive does support block-level file copying (which it calls “differential sync”) to make it easier to quickly edit files without fully uploading them again. It was once reserved only for Microsoft Office file types, such as DOCX, but it now supports all file types. However, it is only available to those on a business plan.


70 % – Decent

To keep your files safe, OneDrive uses 256-bit encryption both in transit and at rest. Unfortunately, OneDrive loses points because it is not a zero-knowledge provider, meaning it can access users’ encryption keys; OneDrive employees, middle-men and the authorities all have the potential to view your files.  

In the event of a data breach, OneDrive has an automated notification service to alert you, which is a useful feature. Once notified, you can use any connected device to restore compromised files, change your password and activate additional OneDrive security features.

The addition of two-factor authentication also helps keep your data secured from unauthorized logins. It’s a nice inclusion and — as with all of the features of OneDrive — it’s easy to set up and use, especially if you’re already using the Microsoft Authenticator app to secure your account.

Microsoft is slowly implementing passwordless access to user accounts across all its platforms. Rather than input a password (that hackers can potentially access), users can log in with a unique code each time they access their account. The long term goal is to move away from passwords and two-step authentication. How well it will work is yet to be determined. 

We briefly covered OneDrive’s personal vault feature earlier in this review, offering a way for users to add extra security and protection to their files. It’s a nice idea, but don’t be fooled: it doesn’t encrypt your files. However, it can add additional layers of protection, such as two-factor authentication, to sensitive documents to stop hackers from gaining access to them so easily.


70 % – Decent

Ideas like the OneDrive personal vault are clever, but they mask a fairly middling focus on privacy from one of the world’s largest technology firms. Microsoft talks a big talk, but the truth is a little murkier.

U.S.-based firms have a distinct disadvantage when it comes to privacy. Companies like Microsoft have a legal requirement to engage with law enforcement if asked to do so, with laws like the CLOUD Act making it impossible for a U.S. service to refuse the request.

If the United States government wants your data, it’s going to get it. With that in mind, you need to remember that it doesn’t matter what features OneDrive has to help keep your data private, because Microsoft will hand it all over if the law directs it to do so.

You have some control over your data, though, with the Microsoft privacy dashboard letting you view and clear certain content, such as your browsing data.

However, for OneDrive users, there isn’t a huge amount to offer here. You could delete your account, but Microsoft will keep your data for up to 180 days.

onedrive privacy policy
OneDrive is far from the best cloud storage provider when it comes to privacy.

The options are pretty limited for direct control over your data, but you can opt out of some Microsoft privacy tracking, including the ability to stop personalized ads across your account. You may be able to tweak your Windows 10 privacy settings to further limit this level of data tracking.

Overall, if you’re really worried about privacy, you probably don’t want to host your data with services that are based in one of the Five Eyes intelligence-sharing nations, such as the United States. 

Customer Service

70 % – Decent

OneDrive has an underwhelming support service for its users. There’s a general support line, but getting to the right person for a quick solution is cumbersome. There’s also no live chat, which is disappointing considering other cloud storage providers offer this feature.

Users can access community forums and check out how-to articles. However, if the answer you’re looking for isn’t there, your only option is to email OneDrive. Response times were fairly quick, but took longer than two hours. That’s no good for anyone needing immediate support. 

onedrive support
OneDrive offers lackluster support when compared to much of the competition. 

The company’s community forums offer a useful resource for users. This vault of question-and-answer posts covers a number of unusual queries and issues, but it isn’t as active as you might think. However, it is staffed by helpful support agents and volunteers, with relatively quick response times.

If the forum doesn’t help, Microsoft does offer a chatbot that can guide you to common answers, support articles or links to different parts of the site that you may have missed. If this doesn’t answer your query, you can request to speak to a live support agent, but you may need to wait in a queue before you can speak to someone.

The Verdict

As far as cloud storage goes, there’s little to complain about with Microsoft OneDrive. The price is reasonable, the performance is impressive, and the ease of using Microsoft apps makes it an attractive choice. 

When it comes to finding a space to store your files, sync, collaborate and share, OneDrive hangs with the best of them. It’s an ideal option for students, professionals and business users.

Privacy and customer support are the two areas that make us consider looking elsewhere. If you want only the best privacy for your files, OneDrive isn’t for you; you should instead check out pCloud,, Icedrive or MEGA, all which rank about OneDrive in our best cloud storage article

However, if you don’t mind potential eyes on your files and just need a reliable, fast, feature-stacked cloud service, OneDrive gives you everything you need.

What did you think of our Microsoft OneDrive review? Do you use OneDrive, and do you think our assessment is fair? What other cloud solutions do you currently have your eye on? We would love to hear about it. Let us know in the comments below. Thanks for reading.

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53 thoughts on “OneDrive”

  1. Since I prefer working on my Windows XP desktop rather than my Windows 7 laptop, I never had the chance to try Skydrive before (the PC app is not supported in Windows XP). I thought to myself it was useless trying only one part of the service.
    Today, I have a totally different view of this service after trying both the online account and the PC app. It rocks.

  2. OneDrive works great for me. The only problem I had came from the fact that I got on board when it was still called Skydrive. Microsoft makes or made you create an account as well with their hotmail software. So I had all these names and accounts floating around.
    Once I established the name (Onedrive, not Skydrive!) and figured out that I can use my trusted gmail account (and ditch the hotmail account), I was all set.
    I now have 31 free GB of storage on OneDrive, thanks to referrals and the whooping 15GB awarded by sharing your camera roll. Sweet!

  3. Remark. One Drive is a work-everywhere-on-the-go application. Don’t confuse it with auto-cloud storage. If you want to clear your HDD from space consuming files like photos and back ’em up in the cloud, One Drive is not for you because:
    1. Files you select for upload, are first copied to a different place on your HDD. And they stay there, thus doubling the actual storage space on your computer! So 10 gigs for upload turns to 10+10=20 gigs on your hard drive.
    2. It’s a drag and drop application no background back-up utility.

    My advice: buy yourself a personal cloud like Western Digital My Cloud. Full access on the go AND back-up utility.

  4. I have recently had a very disappointing and frustrating experience trying to transition to OneDrive. The online Microsoft support was almost useless. They only answer one question at a time and it takes at least 24 hours for each. I gave up after 2 weeks of emails going back and forth. In the meantime OneDrive had caused many of my photo (and possibly document) files to be corrupted. And had “trashed” 1500+ of my files without me knowing it. (I was able to restore them when I found them in the recycle bin.) There is no way to pause the document syncing with OneDrive – which is especially problematic when you need to upload many existing files. And there is no good way to know on your local machine which files have actually been synced to the cloud or not.
    Even though it is a bit more costly, I have not had any of these issues in the 3 years I have been using Dropbox.

  5. I have used Onedrive for 2 years, it has always been a bit flaky but it was free for 15gb and I figured I would pay when I exceeded that.

    UNTIL TODAY, Microsoft has reneged on what it promised, it just reduced by 66% the capacity I am allowed.

    It now holds a gun to my head saying I have to pay or get my data off within a year or it will be deleted.

    No problem, I will get the data off and upload to MEGA.NZ where I get 50gb free. I will also use another free service as a backup.

    There is some awful office 365 offer that they can stick where the sun does not shine.

    I WILL NEVER TRUST MICROSOFT AGAIN and in my day job I have proposed and had accepted the move of 2000 clients from msoffice to OpenOffice. Payback is a beatch!

    The was such a stupid stunt by Microsoft, my phone would have filled that 15gb in time, now we are done, how could I EVER trust Microsoft again?

    I would vote less than one star but this page seems to set a minimum of 2.

  6. I have stored all my files photos included on one drive. In spite of the guarantee of security. I was scammed with a virus andALL files were rendered I accessable and Microsoft has done nothing to help. Do not trust it at all .

  7. Just my two cents but, from an unbiased viewpoint, I’ve tried most of the cloud syncing heavy weights (OneDrive, Google, Dropbox, Sugarsync, etc) and – whilst I switched between a few for a good while – I eventually settled on OneDrive.

    The reasons I feel OneDrive is the best of the aforementioned bunch are given below:
    – Good reliability with syncing. In it’s early days, I felt the syncing in OneDrive was troublesome with lags/duplicates but I’ve noticed much better performance as time has gone on and I’m glad I stuck with it as I haven’t had any problems for the past year.
    – Relatively cheap
    – Lots of storage space. I was lucky as an earlier adopter I managed to amass 30Gb free cloud storage.
    – Useful integration, particularly if you’re a Windows 10 user.
    – Reliable “version history” to restore documents to previous versions.
    – Microsoft Office intergration.

    However, OneDrive isn’t perfect by any means (I’m unbiased, remember!). Microsoft has shrunk the free storage for new users and the syncing isn’t perfect as it can be slow at times (although it’s much better than earlier versions and is now very good in my oh-so-humble opinion).

    So, all-in-all, I’d definitely recommend OneDrive for personal use. If you are thinking about signing up, please feel free to go via this link which will give you (and myself) an extra 500Mb free storage:

    Thanks for reading! 🙂

  8. Did Microsoft really need to go backwards and wind back my 15gb to 5gb? No. Does it leave a bad taste in my mouth.

  9. Just had to abandon OneDrive as its syncing is too unreliable. The concept of it is really good, but when I looked back through some of my online files I discovered it hadn’t been syncing for the last 6 weeks, although by all appearances it seemed to be. No matter what I tried – even uninstalling it completely and reinstalling it – I couldn’t make it work again. I started reading some forums and discovered that many people have been having the same problem.
    It means having to give up Office 365 but as far as I can see that’s no great loss. I was having issues with Excel & Word anyway.
    I’ve now decided that Google Drive is the one for me. Very simple to set up, I’ve never had an issue with it, and I can just switch to using Google Docs.

  10. I cannot emphasis enough how Onedrive has quickly become a loathsome cloud storage. I was introduced to this feature in 2014 when I purchased my 360 account and was told I had unlimited storage, which became a life saver when my desktop, a 32GB system, was damaged a year ago. Now that I have been able to replace my system with an equally efficient laptop, 1TB system, I can not access my art work, videos, report…etc. And I found all my work in the recycle bin! They won’t let my download anything and I can’t restore the files because they limited my storage to 5GB!!!! As a designer and artist I will never trust Microsoft ever again with cloud based storage or business needs because their greed gets in the way. Luckily I have copies of most files and also have video and photo files automatically upload to google. I have disabled Onedrive automatic interaction with my system and will have it completely uninstalled by the end of the week.

  11. I had all sorts of problems with Onedrive, which Microsoft online help could not answer. It mysteriously lost some of my files (fortunately I had them backed up on an external device). I still don’t understand it. I only want to store data offline as insurance, which is easy using an external device. How can automating it be so much more complicated? Why can’t Microsoft make products which are user friendly?

  12. I’m relieved I’m not only one having problems with OneDrive. It promises a lot, but doesn’t deliver. I had hoped it would sort my situation easily — one computer in apartment in Europe and one here in Australia, and I would be able to find all the same stuff on both….in my dreams!!! Each device presents a different set of file, and some of the docs are just not there, or ‘read only’ when I do track them down. Will just lug the external HD/backup backwards and forwards as before.
    Support I think has tried…but I just don’t understand most of what they say….lost in translation.

  13. OneDrive is not reliable. I lost 2 days of excel changes and thought my file would update to one drive after I closed but did not get an alert to save changes before exiting. I tried auto save to Onedrive but still would loose changes when closing excel. I now save to my IPad instead of Onedrive and have no problems with changes and updates saved.

  14. I have been having all sorts of problems with Onedrive, which Microsoft online help could not shed any light on why it was happening. It mysteriously lost some of my files and some pages from a workbook on excel. I started using OneDrive as a way to back-up my data, but as it turned out I would have been better off leaving it on my hard drive. I trusted Microsoft with some of my billable hours and they were lost, ugh! I agree with a previous poster, “Why can’t Microsoft make products which are user friendly?” And when they have a good product leave it alone and don’t change it! I get so frustrated, we finally figure software out and how to fix it and work with it and here comes another up-date, then we start all over again!

  15. I expected OneDrive to work like another drive folder on my device. Instead managing and moving files is difficult if not impossible, files mysteriously disappear and reappear, it’s a fussy, unreliable, unstable waste of space.

  16. Onedrive is ruining my new computer experience. I have disabled it more than once. everytime it comes back and it locks me out of my pictures folder that I ACTUALLY WANT on my computer. JUNK JUNK JUNK JUNK JUNK JUNK JUNK. Microsoft, I thought you were better than this, I GUESS NOT. next computer will be a MAC, GUARANTEED

    1. I have had a similar experience. I went to remove it and it removed all my files and important documents. I redownloaded it but not everything is there. Why does it come preinstalled. They are doing a shitty job advertising it preinstalling it on all computers.

  17. Onedrive is absolutely useless and complete junk. How can anyone even begin to say they have the ability to sync files. They change the modified date to the date a file is uploaded. What good is that!!!. You can not tell when you last modified a file, only when you last uploaded it to Onedrive. This is a complete waste of a service. I’m rethinking the whole Microsoft Office product line because of this. It has definitely reduced my confidence in Microsoft back to close to zero and reaffirms my belief that the biggest negative effect on the modern day computer has been Microsoft, next only to Apple. If it wasn’t for these two organization we would be leaps and bounds more technologically advanced.

  18. Looking over the more recent comments for OneDrive (2017) I am happy to say I am not experiencing the issues a lot of users/former users are complaining about (knock wood) – I have the 1tb Office Online subscription (it is honestly worth the 10 bucks a month for me – I use Office a LOT on a LOT of devices from Mac to Android to Windows) – and with 3 Windows laptops (running 7 & 10) a Yosemite mac, several Android phones and tablets – for the most part the accessing, up & downloading of files/folders works very well. Office creations opened and edited across these platforms have (so far) survived with no damage or unwanted alteration. In fact, my only real issue is that on a couple of devices, the sync seems to have a significant time-lag (sometimes several hours) between actual drop and accessibility from another device, but only with those 2, leading me to wonder if it is a device issue as opposed to a OneDrive issue. My dl/ul times are SMOKING compared to the ones mentioned in this article as well.
    I do agree that it really sucks that MS decided NOT to grandfather-in the users who already had accounts at 15gb when they rolled back the allotted free space to 5gb – it would have been a nice “thank you” to let them keep that 10gb for hanging in with them as OneDrive evolved.
    Online “cloud” storage is a little spooky, no matter who you get it from, if your stuff is “out there” somewhere, there is always a risk factor that someone else can find a way in – data loss is also a real morsel to chew, what if the internet went down for days, or even longer- and your stuff was in some “cloud” (any “cloud”) and out of your reach? Yikes, right? So I do keep a physical external backup of my stuff.
    All in all, though – I think OneDrive is pretty darn good, and the integration of device platforms, Office access from all those platforms, reliability (at least from my setup) works well. I’m content.

  19. This is the most HORRIBLE cloud drive or all! Only syncs 70% of files because of various “problems” the no other cloud drive I’ve ever used has ever had. Stupid things like there being a space in the beginning of the title have to be changed – which is a major issue when uploading large folders full of files. Also, the Mac App is half broken. It’s easier to just open the folder in Finder because when u do it through the menu bar it only takes you to the parent folder- adding unnecessary steps! I could go on but I’m so done with this app.

  20. Would be great if it worked. Unfortunately, I uploaded all my files assuming I’d be able to access them while on a business trip & wasn’t able to. At all. No one I asked knew how to use it either, and one even said they’d tried & could never get it to work. So, not real thrilled with this. Also not seeing where to leave a star rating on here…..

  21. I do not like the one drive. I have tried to cancel and go back to using my excel and word that was downloaded to my Mac. Its horrible I can not get rid of it… I have not used it since 2016 and its still causing me problems with my reg word and excel.

  22. This is unbelievable . Do not buy this product… it is horrible. You can not get rid of it once you have signed up for it without losing all of your excel and word programs. I had bought the word program and had it downloaded to my Mac prior to purchasing the one drive.. The one drive will not let me work in excel unless I renew my subscription. I have tried to get rid of it since I purchased it. This was in the middle of 2016. I have emailed them numerous times and never get any response. I really need help with this….

  23. We were given 5GB “free space” on OneDrive. I didn’t ask for it, it just appeared and began syncing our information. When it ran out of space, we received constant notices that we need to pay for more space. Apparently at some point the “free space” moved up to 15GB and now it is going back down to 5 GB! So we are getting emails that tell us that our information will be frozen unless we pay them! I don’t see a lot of difference between this scam and computer hijackers who demand you pay them in order to get your computer back.

  24. You have to be careful because Iost all of the data I had. I utilized the 15 gb free storage. Then they only gave 5gb and I lost that data and more because I didn’t renew the package 365. I’m not sure who idea was to downgrade from 15gb of free to 5, but you might as well as have an external drive to keep your data safe. Microsoft failed. I had trouble downloading to onedrive, it was trying to capture my old account instead of the new one. I went around in circles. Mocrosoft failed. I’m still having problems with the office package I paid for office 2016 because I’m being kicked out. It’s not accepting my key code the next time I log in. too many problems!

  25. Microsoft has deleted my OneDrive account, as they said “due to my inactivity” with out any prior notice, although I have been singing in daily……………….?!
    All my info, research, resume, photos and etc has been lost and, now can not be retrieved?!

  26. I have loved using OneDrive for years now. But recently I have had an issue where when my files try to sync, OneDrive doesn’t recognize my files being the same and then starts moving everything into a new folder. Then repeats the process over and over again. Any links for sharing no longer work. And the only help now is via email from a country on the other side of the planet. I only get emails around midnight. And they send me steps that don’t correspond to my computer screen. I have contacted Microsoft as many ways as possible and so far all I get is the only way to get support is through email. Looks like I’m back to Dropbox. And an Apple next time?

  27. I needed OneDrive because it was the only way a friend had to get me photo – I signed up believing it was easy to cancel. Not. Password reset wouldn’t send me email or call. Couldn’t get in. Support said they’d send me access in another 30-days (wait for us to charge you another month). POS design to fraudulently keep you subscribed.

  28. Holy crap what a mess this is. It wouldn’t be so bad if I had not been steered toward a smaller storage laptop because “YOU GET A TERRABITE IN THE CLOUD WITH OFFICE 365.” One of my overarching goals was to copy my 125 GB of music to the cloud for safekeeping (and gee, maybe even stream from the cloud when I am not home….is that so hard? Apparently yes. I missed the halcyon days of the Groove App). Yes, I know I can do it on the laptop, but I really don’t want my laptop to be my MP3 player.

    Anyway, after spending a few days uploading said music and files to the cloud I thought maybe I could at least sync itunes from there. Colossal mistake as it took as long to do that as it did to upload everything to the cloud. I could not understand why it was taking so long because I thought it just imported the file paths. No, it was making a whole extra copy of my music on my hard drive (yes, and I unchecked that box).

    I was hoping to have two libraries…one directing to OneDrive and the other to my external. Well, I had it all working fine on the external, but doing this EFFED it all up good and proper (I thought that by creating a new library it was possible to store the links to both locations….NOOOOOOO).

    Anyway, I left it running over night because I did not want to stop it (because it completely rearranged all my cloud folders so much so that until it finished I thought it deleted most of my library). Thankfully that did not happen. But while searching music folders for what could possibly be taking up all the space on my laptop, I finally found it under “MY Name, One Drive.”

    Then I tried to delete everything but it kept popping up like in a giant game of whack a mole until I got rid of the cloud based and local garbage files (and it placed a crapton of stuff into the onedrive recycle bin).

    Oh my god what a mess!!!!

    Here is my question, if I wanted local music on my drive I would have gotten a bigger computer!!! If you don’t select Music as an accessible folder, you can’t see it to drag to it.

    So the only option I have no to keeep 125 GB of music from incessently downloading/syncing is to Unlink OneDrive. And get this. It is super buggy when I try to upload via the web based interface (crashing freezing etc.)

    What I am left with is a copy of my music in the cloud (which is good if my entire house burns down), but I can’t do a damn thing with it and I have to manually integrate files that I add to my external hard drive, one at a time (or a folder at a time since there is no way to just sync only the new stuff without a massive time suck).

    So that is my frustrating story. If I want to actually listen to my music via streaming I have to move it to another cloud service…. I think.

    And if there are typos too bad. I ranted out this screed in less than a few minutes and I couldn’t be bothered to proofread.

  29. OneDrive is a disappointment. It is slow – 30GB takes four days to sync. It skips files that can not be copied for whatever reason. Microsoft does not have solutions to fix these issues soon. If your sense of urgency is higher than Microsoft’s, then go somewhere else.

  30. How did you work out OneDrive is encrypted at rest? I can’t find any documentation on the Microsoft site and email conversations with OneDrive support are vague – they just say we’re preparing documentation.

    The description Cloudwards provides sounds like a cut and paste from the OneDrive for Business encryption pages that runs on Sharepoint. A reference to your source would be appreciated to provide me and others confidence that OneDrive is secure.

    1. In an earlier version if this review we had confirmation from a support rep that OneDrive did not encrypt at rest. However, after several email conversations with sales reps and engineers, we can confirm it does now, a few months later. There’s not much more we, as journalists, can do at this point. If encryption is a major worry for you, we recommend you use Boxcryptor to encrypt your files yourself.

      1. Mmmm…. I wouldn’t recommend boxcryptor, it doesn’t encrypt filenames without paying for it.

  31. I have been trying to use OneDrive for mac for the past 6 months as it is included in my corporate office 365 subscription for my small business. I have 5 users. It is unfortunate we have to use office at all as it has all kinds of problems in general but due to clients preferences we have to. We have nothing but problems. It works fine for small amount of shared files or fine to sync with one computer. Once you start syncing with multiple machines and working on documents from multiple machines and with multiple users it just cannot handle the versioning and syncing. It is either always syncing or showing up to date but missing a ton of files. This is nowhere near a solution to serve as a primary shared drive. I had to switch to more conventional NAS and deal with getting users connected remotely. Despite the hassle it’s still worth it to have something that actually works reliably.

  32. I imagine this would be great for a home user with a few 10s of small files, but OneDrive for Business I would never recommend to a business or power user. I’ve been trying to get my 12,000 files synched for weeks now. It just keeps stalling and crashing. The amount of micromanaging required even get it going for a small while is unreasonable. The desktop app will not sync a file above 2 gb despite their claims of a 10 gb max. It’s basically the same cow pile Google Drive was in 2016.

  33. I’m happy about the affordability of the OneDrive plan my university has arranged for all students and staff, we each get 1TB for free. However, I’m finding the OneDrive MacOS client very lacking. It was almost impossible to log in when my passwords had been changed (basically, you have to dig deep and edit secret underlying files to get rid of the automatic log in, even after you’ve uninstalled the entire app).
    But the biggest problem, which people are also raising on Microsoft’s own uservoice forum is the CPU usage. OneDrive will frequently use excessive amounts of CPU, for no good reason. It basically means that mac users have to disable OneDrive while working, and leave it to sync overnight. It’s not ideal and should be easily fixed.

  34. OneDrive uninstall leaves many files behind – messy

    When OneDrive uninstalls it leaves behind many many files. This is seriously bad behaviour for a Microsoft program.

    Attached pic:
    OneDrive removed v19.062.0331.0006 2019-05-11_18-34-48.pdf

  35. Mentioned before – file syncing. Just sync the files please. it should not matter what the name of the file is, you are storing it not executing it. I have hundreds of thousands of files that work fine on mac / *nix but corporate says sync it to OneDrive and it won’t because it doesn’t like my file names. There are no options to just say yes, I know it’s a bad MS name but store it anyhow. three is NO, read NO way to go through and rename 500k files to remove spaces or _ or – or ? or / depending on what ever MS doesn’t like today. HORRIBLE product stay away. If I could give a rating of – 10 I would. Give me BOX back, please!!!!

  36. It looks that Onedrive block level sync works not only for Microsoft Office files. I’ve just tried with a 4 GB VeraCrypt encrypted container. However, it is much slower than Dropbox. It takes a couple of minutes to complete the sync, but it does not upload the entire container.

  37. I have suddenly had a whole group of photographs become un-viewable on my OneDrive that were previously viewable. Cannot find anywhere to get support to fix it.

  38. I’ve been using OneDrive for a few months now. I think the 1TB deal is good value. I’ve had no issues. Of course when you first set it up if you have a lot of files then syncing will take a long time. But that just goes on in the background. If you need your upload bandwidth for video conferencing, say, you can pause sync for a given period.

  39. My wife’s company have just migrated to Office365. She installed it on her Mac, and saved her first file to OneDrive. It rebooted the computer and deleted the work she’d done. Immediate fail – if any other software did this it’d be called a virus.

  40. I really like OneDrive. Total integration (as noted) with Microsoft 365. Only issue I’ve found is syncing (block-level & otherwise) some files from OneDrive for Windows 10 to OneDrive’s Android app.

  41. Please do NOT trust MS. Long story short, after 23 years with the same hotmail account, Microsoft has looked me out of my account for some sort of made up violation of TOS. Just 1 strike and poof, access to a TB (notice I said TB so I am a paying customer) and they locked me out of vital files. Hotmail and Onedrive are gone ! No response from MS. terrible customer support. I cannot stress this enough to not trust Microsoft with anything that you care about. This Is more for my own venting of my frustration because I know I can’t do anything against a trillion dollar company. Reading up on this, I am not the only one who got hammered by MS.

    If you use MS products, do not put the files in their cloud.

  42. I can suggest an extremely helpful tool to resolve such issues is LongPathTool. Thank you.

  43. It doesn’t work. It does not sync the contents of about half of my folders, it just shows an icon for the folders with a “0” to indicate the folder is empty. Or sometimes it syncs the sub-folders and their contents, but not any of the “loose” files in the main folder. Microsoft support could not figure out what’s wrong.

  44. I had a major disaster with One Drive (OD)for which I basically had to reset my system and start again. Fortunately, because I was trying out OD I had backup and could recover. The basic problem is that OD botched the unlink and I was left with a Documents folder that still linked to One Drive after I had deleted and uninstalled OD! There is another problem but let’s move to the major item.

    This issue (above) is only half of the problem. As other users have noted, the major problem is Microsoft and here’s another beef. If you try to delete your One Drive account (so there are no future problems) Microsoft informs you that the only way to do that is to delete your Microsoft Account!! This would be fine if you had no subscriptions or other items on your account that you need to keep!

    What’s also little troubling is that there is raft of problems with One Drive described here that reviewers seem not be noticing

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