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Jottacloud Review

Despite being an affordable backup provider with great upload speeds, Jottacloud falls short of the bigger names in the market, thanks to a lack of block-level copying and zero-knowledge encryption. Read all about this in our full Jottacloud review.

Branko VlajinRobin Barber
By Branko Vlajin (Writer) & Robin Barber (Associate Editor)
— Last Updated: 2022-11-09T15:44:42+00:00 Facts checked by Elisabeth Ivey

Jottacloud is a back up service mixed with the features and design of a cloud storage service. It comes from privacy-friendly Norway, it’s reasonably priced and easy to use; however, the lack of block-level file copying and private encryption are major issues. In this Jottacloud review, we’ll go through the problems with this, so you can work out if this service is worth it.

Key Takeaways:

  • Jottacloud has some good sync and share features, which not all online backups provide.
  • It’s quick and easy to download and upload files to Jottacloud.
  • Jottacloud is based in Norway, which is great if you need your data stored securely.

Even though Jottacloud misses out on some options that most of the best online backup services have, it does come with sync and share features, a photo app that manages your photos, a command line tool and more. It’ll also back up all file types, and you won’t have to worry about running out of back up space because it’s unlimited.

Jottacloud might not be the best choice for everyone, but it’s easy to give it a try, thanks to its free plans. If you want to learn more about it first, stick with us as we go into more detail in this review of Jottacloud.

  • 10/27/2021

    Cloudwards.net updated this article to reflect changes to the service, added new images and performed new speed tests.

  • Jottacloud uses industry standard AES 256-bit encryption to keep your data safe. However, you don’t hold your own encryption key, so your data could be at risk if there’s a legal request, or a data breach and your key is compromised.

  • Although Jottacloud advertises unlimited storage, if you store more than 5TB of data, it will cap your upload speeds. These limits aren’t too bad initially, but they can get as low as 0.1 Mbps. There also aren’t any unlimited plans that let you store commercial files — that is, anything that might help you advance your commercial or economic interests.

  • Despite Jottacloud calling itself both a cloud storage service and an online back up service on its website, its core functions are based in backup. Any data you backup will be saved to a large server and protected in case your device is damaged in some way.

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Strengths & Weaknesses

Pros:

  • Unlimited back up
  • Syncs across devices
  • File sharing
  • Based in Norway
  • Great photo back up
  • Free 5GB of storage
  • Backs up rare file types
  • Good value
  • Fast transfers
  • Command line tool

Cons:

  • Not zero-knowledge
  • Can’t back up individual files
  • No block-level file copying
  • Can’t back up locally
  • Few back up & restoration options

Features

80 % – Good

Jottacloud lets you back up personal and business computers to the cloud, depending on your plan. It can also back up your network-attached storage devices, servers and external drives, so a hard drive failure won’t cause you to lose data.

Other features of Jottacloud that are common among cloud providers include bandwidth throttling, backup scheduling and file versioning. Although this versioning only saves five versions of the file — far from the best online backup for versioning — you’ll still be able to restore these previous versions if you make unwanted file changes or fall prey to ransomware.

jottacloud bandwidth throttling
Jottacloud has a reasonable selection of settings, although it’s not the best.

Jottacloud also lets you create and preview your document files using Office Online, or manage your back up through the command line client. These aren’t essentials, but they’re certainly nice to have, especially if you need that third-party integration. 

However, while there is a nice array of features and you can run a continuous back up, the lack of a block-level sync means that it has to back up the whole file every time, rather than just the new data. You also can’t set up a hybrid backup to protect your files locally for the best speed and protection, which isn’t great for those who subscribe to the 3-2-1 rule.

Jottacloud as Cloud Storage

jottacloud sync folder
The syncing features are a nice addition for an unlimited back up solution.

Jottacloud comes with device synchronization and file-sharing capabilities, similar to a cloud storage service. This means that you can have important files sync across multiple devices, or send folders to other people. There’s even an online archive, so you can easily free up space on your computer. 

Those features are common to the best cloud storage services, but few back up services have them. IDrive and SpiderOak One Backup stand out among those that do, which is why they’re among our best online backup services. You can read more about them in our IDrive review and SpiderOak One Backup review. You can also read our explanation of cloud storage vs online backup to get a better idea of the differences.

Jottacloud Photos

jottacloud photos
There is a dedicated folder that stores all of your photos.

Media enthusiasts will be happy to hear that Jottacloud lets you upload and manage photos and videos in their own section. Plus, Jottacloud Photos doesn’t compress photos or videos and it supports many formats, including RAW. You can also stream uploaded videos from your browser or device.

Jottacloud Photos also lets you create albums and share your content, which isn’t common for back up solutions. The most notable exception is BigMIND Home, which is packed with features, including AI-powered face and text detection for photos. You can learn more about BigMIND Home in our BigMIND Home review.

Jottacloud Features Overview

Backup
Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup
Restore
Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention
Security
Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolAES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
File Sharing
Device Sync
Free Trial

Pricing

70 % – Decent

Jottacloud has two personal plans and four home plans for up to five users. The 5GB free plan is great if you want to try out the service, and the pricing is fairly similar to many cloud storage services, like Sync.com — read our Sync.com review here.

However, the Personal plan costs around 50% more than Carbonite and Backblaze, both of which also offer unlimited backup. Still, neither of these providers offer device sync and file sharing features, and they’ll only back up one device.

It’s nice that Jottacloud has a free plan, and other backup services, such as Backblaze and CrashPlan for small business, don’t offer one. You can’t expect to backup much with just 5GB, but it’s sufficient to try the service.

The Jottacloud Home plans give you five users on one family account. However, at $54.99 per month, it’s actually cheaper to buy five unlimited personal plans than one 10TB Home plan. There isn’t an unlimited Home plan either, unlike CrashPlan, which allows you to pay per user with no storage caps — read our CrashPlan for small business review to learn more.

Jottacloud Business

Jottacloud has three premium plans for business users who are storing files for commercial purposes, all of which exclude VAT in the prices. 

The Business Small plan can accommodate two users who share 1TB of backup space for $12.99 per month. You can also go up to 10 users with Business Medium for $18.99 per month, and expand all three paid business plans by 1TB for $9.99 per month.

These plans are fine, but the Acronis Cyber Protect Home Office Premium plan costs $15.83 per month for 1TB across three computers, and charges just $3.33 per month for each additional terabyte. Considering Acronis also gives you unlimited storage for a disk-image backup on each device, Jottacloud Business can get quite costly.

The final plan, Business Large, is even more expensive. It doesn’t limit the number of users, but it costs $44.99 per month and still only gives you 1TB as standard. Ultimately, there are much better online backup providers for businesses, and at these prices, you might even save money by getting a separate cloud storage service. 

Beware: Canceled Personal Accounts

It’s worth noting that Jottacloud can cancel a personal subscription that they believe is being used commercially, and some users have reported issues with legitimate personal accounts being closed this way.

We reached out to Jottacloud about these concerns, and they did confirm that they have closed accounts due to them being used “to advance a person’s commercial and economic interests.” 

jottacloud customer support response
This was Jottacloud’s response to our inquiry.

They eventually showed us the article “account review, abuse, and misuse,” which confirms they aren’t looking at your files. Instead, “metadata such as folder structure, file names, and checksums” is the main way they define commercial use. This might be problematic because large, well-organized folders could be incorrectly flagged, and you’ll have no way to explain yourself.

Ease of Use

80 % – Good

It’s easy to sign up for Jottacloud. Once you do, you get a free subscription that you can upgrade later, and an option to download and install the desktop client. It works on Windows and macOS, but if you’re on Team Penguin, you should consult our guide on the best online backup for Linux to find alternatives.

Once the installation is done and you log in to your account, it’ll show you the default folders selected by Jottacloud for the backup. On Windows, those are “desktop,” “my documents” and “my pictures.” Jottacloud then gives you the option to turn sync on and to change the default location of the sync folder.

jottacloud set up the backup
The initial setup has some options for what goes in your first automatic backup.

The desktop client’s design isn’t among the prettiest, but it’s also not the ugliest. It’s simple and clear, with tabs along the top that let you manage the backup or restore processes, view your transfers or access the settings. There’s also a search bar, but it can only find individual files, not folders.

That said, you have to back up folders one at a time or drag and drop them over the center pane, making the process tedious if your folders are scattered across your computer. You also can’t add files to the back up unless they’re in a folder.

Jottacloud’s Web Client and Mobile App 

jottacloud web client
The web client is clean and easy to use.

The web client is fast and easy to use. You use the menu on the left to navigate between your backups, photos, trash, chat support, settings and the upgrade storage page. Other than that, the menu in the top-right corner lets you see how much space you have left, and it’s also where you install the app and log out.

On the “files” page, there are tabs for your synced, backed up, shared and archived files. You can upload files to your Jottacloud sync space, but not the backup space. To upload files, you can use the “+” menu or drag and drop them in. Uploading to the archive works the same way, with the difference being that those files won’t be synced to other devices.

jottacloud mobile app
The mobile app is fine, as long as you don’t need a full mobile backup.

There is a mobile app available for Android and iOS. It works the same way as the web client, but also lets you automatically back up photos and videos. However, if you need to back up all of your mobile data, you’ll need to use a better online backup for mobile devices

Still, Jottacloud’s mobile app lets you sync files to your other devices, free up space by uploading photos and deleting them from your phone and download files from the cloud for offline use.

File Backup & Restoration

60 % – Fair

To create a backup plan, you need to open the desktop app and select the “backup” tab. Next, you can drag and drop folders over the application window or click “add folder” to select them using your file explorer. Once you do that, the backup will begin automatically.

jottacloud backup tab
The “backup” tab gives you a quick overview of what’s backed up.

The process is easy, but limited. Unlike most other providers, you can only back up folders, not individual files or an entire drive. However, Jottacloud’s statement that “any type of file can be stored” seems to be true, as we didn’t have a problem uploading any of the common file types or executables.

You can exclude specific files and folders from your backup, but you can’t exclude file types like you can with many other backup tools, which is a shame.

However, the bigger miss for Jottacloud is that it doesn’t perform block-level backups. This would only transfer the changed portions of a file, rather than transferring all of it. That saves time and bandwidth, so most backup services use it, including IDrive, BigMIND Home and Carbonite.

Jottacloud’s Scheduling

jottacloud scheduling
You can create a backup schedule in the “settings” tab.

By default, Jottacloud performs a continuous backup. You can choose to schedule it instead, which lets you decide the days and times that the backup runs, as well as how long the backup should run.

Jottacloud’s scheduling isn’t as customizable as some better tools. For example, Acronis Cyber Protect Home Office has more options, including a monthly backup and backing up on an event. It can also send you notifications about your backup status. Learn more about it in our Acronis Cyber Protect Home Office review.

Restoring Files With Jottacloud

To restore your data, you need to enter the “restore” tab. Then, choose the file or folder you want to restore and click “start download.” You’ll need to specify which folder you want to restore to, as there’s no option to restore to the original location like there is with many other backup services.

jottacloud restoring files
You can restore any file or folder at any time. 

You can also use the restore process to retrieve data from your trash, photos or archive, which is convenient. However, things get more complicated when you add a lot of files and folders to the list, and there’s no overview of what you’re about to download before you click “start.”

Speed

90 % – Excellent

Jottacloud keeps its data centers in Norway, so the closer you are to that country, the better your connection speeds will be. Your speeds also depend on your internet service provider.

To test the service, we used a 5GB folder filled with test files and had both our upload speed and download speed at 100 Mbps. In theory, those speeds should manage each transfer in just six minutes and 40 seconds.

First attempt:Second attempt:Average:
Upload0:06:420:06:440:06:43
Download0:07:150:07:100:07:12

These are pretty great speeds from Jottacloud, with the average upload speed barely over the theoretical time. The download speed was a bit slower, but it was still much faster than we would normally expect for an online backup, so you don’t need to be concerned about speed if you go with Jottacloud.  

If the backup and restore processes interfere with your work, you can throttle the upload and download speeds from the “settings” menu.

Security

80 % – Good

The TLS/SSL protocol protects your files in transit from your computer to a server. Once they’re there, Jottacloud uses AES 256-bit encryption to scramble your files at rest — read our description of encryption to learn how this works.

Jottacloud also features two-factor authentication. If you enable it, you need to enter a security code in addition to your normal credentials when logging in from an unfamiliar computer. That helps prevent anyone who might’ve stolen your credentials from accessing your account and stored data.

jottacloud two-factor authentication
Two-factor authentication is a great extra security measure you can take.

That said, Jottacloud creates and manages your encryption key and doesn’t support user-generated keys. This method is fast and convenient, but your data is at risk if the servers are breached or compromised in some way.

Jottacloud doesn’t support private encryption, because it’d conflict with its ability to preview, share and synchronize files. Still, individuals concerned about privacy might take issue with that.

Privacy

75 % – Good

Because of the lack of private encryption, it’s important for the privacy policy to be strong. The fact that Jottacloud is based in Norway — a country with some of the best privacy laws in the world — goes in its favor. The laws there don’t allow ISP spying and don’t play nice with things like the U.S. PRISM program, although it is a member of Nine Eyes, which isn’t ideal.

Jottacloud’s privacy guarantee promises it won’t monitor the information you store. It also says it won’t hand over user data to authorities without a warrant and that it won’t exchange, store or process user data through a third-party service.

jottacloud privacy policy
The privacy policy is all right, but zero-knowledge encryption would be better.

However, the privacy policy does say that you send file system information — such as file names and directories — with your backed-up files. This information is often used to support the backup process, and Jottacloud says they won’t sell or market your email address or disclose your personal data to third parties. However, this is something that couldn’t happen at all if there was private encryption.

Overall, Jottacloud’s privacy policy doesn’t have suspicious clauses and the company adheres to Norway’s privacy laws and the EU’s General Data Protection Regulation. That said, only private encryption guarantees the privacy of your files beyond the shadow of a doubt.

Support

75 % – Good

When you face an issue, you can browse the help center or contact support via phone, live chat or email. The help center is divided into categories to help you find the answer to your problem, and there’s a search bar to help look for information. Some of the articles are thin, but most have enough information and screenshots to help.

jottacloud knowledgebase
The Jottacloud knowledgebase is good enough to solve common problems.

If the help center doesn’t have an answer, you can contact the technical support team. You can only do so on weekdays, from 9 a.m. to 8 p.m. UTC+2 for the live chat. We asked multiple questions via chat and the team responded quickly, with helpful answers.

The Verdict

Jottacloud doesn’t tick all the cloud backup boxes. It lacks block-level file copying, advanced scheduling options, and the ability to create multiple and complex backup plans. Plus, it only lets you select folders to back up and it doesn’t support private encryption.

That said, the upside is that you can use it to sync and share your files, play videos, preview photos using the Jottacloud Photos app and even edit Office documents, thanks to Office Online. The service is also reasonably priced for personal users and offers unlimited backup, with pretty fast speeds.

What do you think about Jottacloud? Are the extra syncing and sharing features worth having fewer online backup options? Does the lack of private encryption concern you, too? Tell us in the comments below. Thank you for reading.

1000 GB - Unlimited GB starts from $5.83 / month (All Plans)
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Was this post helpful?

50 thoughts on “Jottacloud”

    1. I have been using it for 2 years at least and it works well. I still use Dropbox and GoogleDrive to continue to do some personal R&D and JottaCloud is in the same league…and not US based.

      Reply
      1. 100%
        Once you spent your life uploading your massive 10+Tb. you get throttled, and prompted with “get business” account. They do not recognise the public is using 4k cameras and raw photos, which takes up a massive amount of space, which is exactly why we need backup.
        great in the beginning, sour in the end.

        Reply
  1. Good evening!
    Jottacloud is best service for synchronization! Really high-speed.

    Does anybody know where can I get jotta cloud gift-cod or discount ?
    Thanks for info.

    Reply
  2. Hey I want to say that this is a great review but you guys skipped one crucial thing. This service has a lot of bugs, like… A LOT. And their support service is absolutely non-existent. It takes almost a week to get an answer to any emails you send them and if you read their ‘invisible’ forum which isn’t even linked to their main site. You’ll see that they haven’t delivered on a single promise in the last 4 years (adding personal encryption, allowing you to move the sync folder without a full re-install etc). It’s a pretty slack company to be honest. They also don’t seem to post any updates really ever, and their twitter account is pretty much dead, and Facebook is even more dead. To be honest I think the company really, really needs to step up their game with customer support. It’s absolutely horrendous compared to their competitors.

    Reply
  3. Hamish Z that is very helpful, and very true. I took a quick look at their forums.jotta.no and two threads jumped out at me immediately.
    One question asked for a Linux client 3 YEARS ago. The initial response from one of the founders was that Linux client development should start in Q2 of 2014. The remainer of the thread is more users asking for the same.

    Another asked for RSync support. This thread is 4 years old and doesn’t contain a single official response. It’s mostly users asking for this feature.

    Reply
    1. I received a response to an email query the same day. So had a good experience with customer service.

      Reply
  4. I left them 4.5 years ago for not having any 2 Factor Auth available (even a mail with a code), seriously.

    Asked if they wanted to implement it and they never answered.

    Tried again today, still no 2FA.. come on, that’s the most basic security option today..

    Reply
  5. UNLIMITED IS A FAKE !!!
    After 35 TB of stored data got message that they Will delete all the data if i wont get as low as 10TB.

    SO the 10TB is the REAL fair amount of storage according to their support.

    Reply
    1. 10 TB is enough for all documents/photos from my computers and the computers of my parents and my 8 TB NAS.

      Reply
    2. actually it’s 5TB, as above 5TB they will reduce your upload drastically down to unusable. they’re scammers.

      Reply
  6. Impressed with the upload speed; Did 5TB during Christmas. I pay for 30Mbit upload bandwidth, and got a steady 28,8-29,8. In Norway, though…

    Reply
  7. Been using Jotta for couple of years now, the paid service which now is 77 usd per year.

    I pay in SEK, maybe there is a tip for you right there, choose a scandinavian country as origin, you get by cheaper 🙂

    The service is outstanding, never a hickup, and past 2 years i have not needed any support what so ever.

    ATM i am hosting some 400GB of personal pictures and videos, happy that they are protected by some of the strictest private protection laws anywhere.

    Reply
  8. Jottacloud also launched their great photo service, Jottacloud Photos, late 2016. I love it and it is basically the reason I bought unlimited subscriptions for my whole family (the photo service is included in the subscription)

    Reply
  9. What about two factor auth? Finally there?

    Does the automatic picture upload finally work on android as well?

    Reply
  10. I didn’t try it, but 2FA is definitively in the accounts options (added last week apparently!).

    I am testing Jottacloud right now, and so far it seems to work correctly.

    First findings:
    – Speed is really good (seems to be capped at 11 Mb/s per connection, the settings allow 6 uploads and 6 downloads simultaneously – tested from Paris, France)
    – Versioning lacks to possibility to set a passed date and get a folder as it was then. This is really a limitation I think (in fact it works only on individual files)
    – Overall, the combination of any number of devices, file sharing, archiving and backup is really nice
    – The Photo service is a nice addition.

    Reply
    1. Some other points:
      – File access rights are not maintained across backup and restore – this is really annoying for a backup solution. I have opened a ticket regarding it, waiting for an answer (they usually answer within 24/48h)
      – The web and app are really fast and ergonomic

      Reply
  11. Just wanted to mention, I signed up three days ago and the 7TiB backup is maxing out my 300/300 mbit/s connection! And yes, I do live in Norway

    Reply
  12. We use the business version of Jottacloud, and it is working flawless.

    However I have one negative thing about…
    Why does companies have to pay more, compared to family account in terms of storage?

    It does not make any sense, and if this is not changes, we will migrate to other cloud service.

    Reply
    1. Could it be because there is some account management, admin interface or extra features that they have to maintain?

      Reply
  13. You forgot to write in the review, that they are de-duplicating content using hash MD5, on file level. Lucky the md5 hash is unique per user, and not globally for all the JottaCloud users.

    That means if you upload two different files with same MD5, then the second file will never be uploaded and you will have two files with different names on JottaCloud. But these two files will have the content of the first file.

    You will never know it has happened. So it is a corruption of files without you knowing.

    I know that it will be a limited number of files, if any. But I would have been more happy if they had written about it openly.

    SHA-1 or SHA2 would have been better, I think that many other cloud providers have this. But none are talking about it.

    Reply
  14. Have you experienced that two of your files actually have same MD5 and thus are corrupted?

    Reply
  15. Do NOT buy into this.
    Do NOT buy into this.. Recently the kind people behind Jottacloud realized that their business plan with unlimited space is unsustainable, so they have started a campaign, where they simply send you a letter claiming that they think you are violating their terms of service, by using your private account for commercial purposes. They will do that whenever they feel that you use more space than is worthwhile for them. I know several clients receiving this letter in recent weeks, which evidently shows that they are trying to limit their customer base to those who pay more than they use.

    If you are looking for an unlimited backup storage cloud service. Dont look here

    Reply
      1. How much did you use? They normally never react unless you cross into double digit terabyte of space…

        Reply
        1. Michael must be paid by Jottacloud as he defends them no matter what.

          Reply
  16. Same problem. I DON’T RECOMMEND THIS SERVICE, because they block you whenever they want.
    Got just personal info, videos of masterclasses (for my own education) and photos and videos with my friends. They informed on e-mail (which I read 1-2 times a month) that I will be blocked in 60 days and I have to download all my data.
    Sorry Jottacloud but your download speed is ridiculous and I could download only 50% of necessary storage.
    They could make some data research to check is it true that I violate terms of use. But sorry again, I don’t want to show my personal info and maybe you should 1st check it and investigate but then block.
    You could simply give all the blocked people opportunity to use your service until their payment ends and all of them will leave your service with relief.
    Don’t recomment to use the service.

    Reply
  17. It’s 2 years now that I’m a jottacloud customer with an unlimited individual plan. I’ve always been quite happy with the service: fast and reliable compared to many others I tried (being IDirive the worst out of them all). The problem though is that right today I have received an e-mail with changes to their terms: basically if we customers exceed 5TB of storage used on their servers, they will limit the upload bandwidth. WHAT??? I subscribed for an UNLIMITED space and I want what I paid for: unlimited space at full speed available. That was the agreement when I joined. They just can’t change the rule son the go! I contacted support and asked to pass my message to their CEO. If they won’t revert this to how it was, I’ll leave jottacloud.

    Reply
    1. Yes they can. They can change the terms whenever they please, as long as they notify in advance. They chose to throttle speed after 5tb instead of throttling your data storage. However, about 10tb you may run into more issues since they do check on everyone using that much space.

      There are SO FEW users needing more than 1tb, but with their current user count, one can hardly blame them for reacting to people using tb into the double digits. Or did you guys think server space is free for them?

      No UNLIMITED plan is really UNLIMITED. Remember this and you will not have issues.

      Backblaze claims unlimited, but same as Jottacloud starts to throttle at 5tb and starts warning you at 10tb.

      OneDrive warns you at 2tb, as they cant be used for storing extensive media libraries unless you specifically pay for that, which is more expensive.

      Bottom line, no unlimited REALLY EVER WAS unlimited, except in Wonderland. Use your common sense.

      Also, Google claims unlimited too, but also starts warning you at a certain level. And if you ignore them and go on, they will actually cancel you outright, and only give you the option to download. Their service, although UNLIMITED, was never meant as such, and they have the biggest datacenters on the planet.

      There is a fine line between being a good user and an abusing user. Use common sense, thats all it takes. And stop complaining when uploading double digit terabytes onto a service and they warn you, or outright cancel you.

      Reply
      1. I only have 3TB stored.
        Get your facts right before writing nonsense.

        Reply
    2. THIS IS SO TRUE.
      Backup plans are chosen to get a peaceful mind. Maybe I was naive to think this “service” was reliable. But this company changed horses mid race, and changed the conditions AFTER THE FACT.

      Reply
  18. Unlimited is a scam. They block your account and try to force it to a business-subscription with threaths of deletion of the entire storage.

    Reply
  19. Jottacloud has changes their terms. Now if you have more than 5TB you get throttled to a cripple state, until its useless. I’ve learned the hard way, and have to change cloud service provider, after hours of work organising and uploading.

    Reply
  20. Deleted all my files under false claims of breaking their terms. Unreliable scam!!

    Reply
  21. I mean really, how stupid can people be to expect unlimited storage for free or for very little outlay. What do they expect a business to survive on? If you want free, go sell your soul to google. If you not paying for the ‘product’, then you are the ‘product’.

    Reply
  22. I joined Jottacloud a couple of years ago when their homepage advertised “unlimited storage and unlimited speed”. Last year (2019) they changed their Terms and Conditions by not allowing customers to store commercial files (you cannot store a photo that you took if you are willing to sell that photo). Also, they do not allow to store big video files as for that you need to pay much more for Professional plan, as their CEO Roland Rabben clearly told me (what? wasn’t it unlimited space?)
    And finally, if you exceed 5TB storage used, they will slow down your upload speed down to 1mbit, which is ridiculous! (again, wasn’t it unlimited storage AND speed?). Ok, they changed their terms, it’s legit. But when I contacted them to show my disappointment about that, one of their staff, Preben, started being arrogant, writing “threats”, being sarcastic, which is totally unacceptable and unprofessional.
    What you will read below here now are extracts from our e-mail exchanges between me, paying customer, and Preben from Jottacloud.
    Small cases is Jotta, in upper case my thoughts:

    – we do not allow storage of commercial files on the Personal subscription
    WHY NOT? A PHOTO IS A PHOTO, WHETHER IF IT’S A MEMORY OR I SELL THAT PHOTO ON THE WEB.

    – That people are dissatisfied with the new Terms of Service is of course disappointing, but we cannot please everyone.
    BASICALLY THEY DON’T CARE ABOUT THEIR CUSTOMERS’ SATISFACTION.

    – As for the the negative feedback from a small portion of our customers, we can live with that.
    “WE CAN LIVE WITH THAT” IS REALLY RUDE AND UNPROFESSIONAL. IT’S LIKE SAYING: WHO CARES!

    – we simply look at metadata (filenames, foldernames, hashes, MD5s etc).
    THEY ADVERTISE THEIR STRICT NORWEGIAN PRIVACY POLICY, BUT ACTUALLY THEY GO THROUGH YOUR FILES.

    – And with that said, we would like to inform you to please be more careful of what you yourself are storing, as we’ve found consiederable amounts of pirated torrents on your account as well (namely torrents downloaded from the known seeder YIFY).
    Just a friendly reminder 😉
    Have a nice day Sir.
    A THREAT AND A SARCASTIC REPLY. THIS IS MERE REVENGE FOR HAVING EXPRESSED DISAPPOINTMENT.

    – You cannot download illegally pirated material from internet even when you own the same material physically, that’s not how any of this works.
    I OWN THE ORIGINAL DVDs THAT I DOWNLOADED ONLY TO AVOID THE HASSLE OF RIPPING MY DVD MYSELF.

    – We have no concrete dates for when accounts are going through the list and ultimately an account review is done, so I am unfortunately not in any position to say when your account may be closed.
    I’VE BEEN PAYING THEM FOR 3 YEARS AND THEY NEVER COMPLAINED ABOUT MY STORED FILES. WEIRD COINCIDENCE THAT THEY STARTED THREATENING TO CLOSE MY ACCOUNT ONLY WHEN I STARTED COMPLAINING AND EXPOSING THEY GREED. THEY THINK THEY HOLD ME BY THE BALLS.

    – yes, your account may be closed at any time.
    WHY DIDN’T HE TELL ME SOME DAYS BEFORE MY YEARLY RENEWAL WHEN I CLEARLY ASKED TO LET ME KNOW BEFORE MY DUE PAYMENT? WE EXCHANGED EMAIL ON A DAILY BASIS, BUT THEY WAITED FOR ME TO PAY, THEN TOLD ME THEY WILL CLOSE MY ACCOUNT.

    – Lastly, we can unfortunately not offer you a refund of your last purchase, as it’s not a first-time purchase and within the 14 days of right of cancellation, but it’s a renewal of a subscription.
    ACCORDING TO THE NORWEGIAN LAW RENEWAL MUST BE REFUNDED WITHIN 14 DAYS AS THEY’RE CONSIDERED “ONLINE PURCHASE”. I CHECKED. THEY’RE TAKING REVENGE FOR HAVING COMPLAINED ABOUT THEIR NEW TERMS AND CONDITIONS AND WHEN I SAID “OK I’M LEAVING THE SERVICE, PLEASE REFUND ME” (AS I RENEWED 11 DAYS AGO), THEY ARE NOW REFUSING TO REFUND ME. BASICALLY THEY WANT TO KEEP MY MONEY AND CLOSE MY ACCOUNT. THAT’S THEFT!

    THIS IS JOTTACLOUD SIRS…
    STAY AWAY FROM THESE SCAMMERS

    Reply
    1. This is literally my story as well! This is a scam company, STAY AWAY. I used this for 3 and a half year. I payed yearly but they didn’t refund the money of half year subscription. They wiped my account as soon as I’ve reached 10 TB in the UNLIMITED plan.

      Reply
  23. Cloudwards,
    why you’re stating that data stored on JottaCloud is AES256 encrypted? It is clearly stated that this encryption is used at transport, on storage the data is plain text. Please check the facts.

    Reply
    1. I just looked into the plaintext claim and I can’t find anything. Do you have a source for me, please?

      Reply
  24. Very buggy. Mainly the android app, and their “sync” feature. I was a user for more two years but I m leaving since my new workflow rely on the sync fonction on a daily basis. They are very slow in debugging stuff.

    Reply
  25. I am seriously considering swapping to jotta form GoogleDrive. Should I do it? The reviews make me skeptical..

    Reply
  26. DO NOT USE THIS SERVICE! I’ve used it for 3 and a half years but as soon as I’ve reached the 10TB they send me an e-mail that I breached their Terms and Regulations. I payed yearly, I still got half year subscription but they refused the refund. This is a scam service I DO NOT RECOMMEND! Please stay away!

    Reply
  27. I have been using this service like around two years now!
    I can say it’s fantastic when it comes to uploading files and photos!

    As I have not reached 5TB yet! But the day will come!
    Until that day I will use it and then maybe I will have to change it
    But it’s easy to use!
    The price for personal use is also fair.

    Reply
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