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LastPass Review

LastPass is an excellent password manager, though its free version has lost a lot of its competitive edge. Still, the Premium and Families plans won't break the bank, and LastPass offers a range of features that are very useful for keeping your passwords and login credentials safe.

Jacob RoachAleksander Hougen
By Jacob Roach (Writer) & Aleksander Hougen (Managing Editor)
— Last Updated: 2023-01-20T09:38:34+00:00 Facts checked by Jasna Mishevska

LastPass is one of the premier ways to get your Google passwords to a more secure place. Sitting alongside our best password managers, LastPass offers a user experience that’s second to none, though its 2015 data breach should be on your radar. In this LastPass review, we’re going to talk about the breach, as well as all of the other aspects of LastPass.

We’ll cover every angle of this popular password manager, from importing your Google Chrome passwords to getting into the technical details about security. At the end, we’ll give you our verdict.

Key Takeaways:

  • LastPass is an easy-to-use and inexpensive password manager that ticks all the boxes, so long as you’re willing to pay for a Premium or Families subscription.
  • The March 2021 update to LastPass significantly reduced the usefulness of its free version, as free users can now use the password manager on only a single device type (either desktops or mobile devices).
  • Beyond simple password storage, LastPass Premium and Families offer several advanced features like dark web monitoring, shared folders (Families plan only), encrypted file storage and a security audit.

For the short answer, it’s hard not to recommend LastPass. It’s easy to use, from setup to password management, but sadly, its free plan has lost a lot of utility with the newest version of LastPass. Plus, the 2015 and 2022 security breaches raise some red flags. However, LastPass handled it well enough to be worthy of another chance.

  • Updated this review to reflect the Aug. 2022 news of LastPass’ security incident.

LastPass Video Review

  • LastPass is a free password manager that offers unlimited password storage and multi-device sync (as long as the devices are of the same type). There’s also a Premium plan available that adds application autofill, priority support and one-to-many password sharing. No matter which plan you choose, LastPass can work on any computer that supports Google Chrome, Firefox, Edge or Opera.

  • You can import passwords into LastPass from other password managers, Google Chrome and generic CSV files. To do so, open your vault, click on “more options,” expand the “advanced” tab and select “import.” From there, LastPass will guide you through the process, depending on the platform from which you’re importing.

  • LastPass Premium is the paid password manager plan from LastPass. For $3 per month, Premium adds priority support, application autofill, support for multiple device types and one-to-many sharing. Premium includes all of the features of LastPass Free, too. That means unlimited password storage, multi-device sync and the security challenge.

  • LastPass is $3 per month for a Premium subscription. There’s also a Families plan, which covers six users with a Premium membership for only $4 per month. No matter which plan you choose, LastPass bills annually, bringing the price for a subscription to $36 for Premium and $48 for Families. There’s also a free plan, which you can use for as long as you want without spending a dime.

Strengths & Weaknesses


  • Excellent free plan
  • Easy to use
  • Autofill works like a charm
  • Application autofill
  • Inexpensive
  • Great business pricing
  • LastPass Authenticator


  • Limited support options
  • Data breach on record
  • No refund policy


85 % – Very Good

LastPass is one of the most feature-rich password managers around. Fitted with autofill for your browser and desktop, a thorough security challenge and an easy-to-use two-factor authentication app, LastPass goes beyond other password managers.

Like most quality password managers, LastPass comes with a solid password generator that helps you create a secure password with a single click. This LastPass password generator is customizable, which allows you to specify how long the generated secure password should be and what type of characters to include.

Autofill on Chrome and Desktop

LastPass supports autofill through its browser extensions, and it works well. However, Premium subscribers can also take advantage of autofill for desktop applications.

LastPass saves you the trouble of having to type your login credentials.

If you’re, say, signing into Adobe Creative Cloud, LastPass can autofill your login credentials. Based on our testing, the autofill works well, no matter if you’re using it in the browser or on desktop. That’s true for passwords but also forms and credit cards, even if LastPass doesn’t detect the correct field.

Through the LastPass browser extension, you can find and fill items, so if LastPass doesn’t pick up that there’s, say, a credit card field, you can still autofill. It’ll do its best to fill all relevant fields — and it’s right most of the time. For example, if you’re filling in your credit card information through this process, LastPass might occasionally miss the security code.

Taking the LastPass Security Challenge

Like other leading password managers, LastPass offers a security dashboard in your vault (read our Sticky Password review for another example). LastPass goes beyond showing compromised, weak, reused and old passwords, though. Your master password and overall security are taken into account, too.

The security challenge helps you stay on top of your password security.

You’re given three scores in the admin dashboard: one for your master password, one for your standing compared to other LastPass users and one for your overall security score. Furthermore, LastPass will automatically send emails to any addresses in your online accounts that have been compromised.

Below your scores, you can see all of your online accounts, as well as their password strength and when the password was last changed. Like Dashlane (read our Dashlane review), LastPass offers a limited password changer that allows you to update old, weak passwords with a single click. The list of supported sites isn’t too lengthy, but it still supports eBay, Facebook and Twitter.

The password changer was supposed to work, at least. When we were testing it on two eBay accounts and Twitter, LastPass consistently timed out. It would take less time to just manually update your password.

Thankfully, LastPass also detects when you change a password and asks if you want to update your entry. Unlike the automatic password changer, this feature works. 

LastPass Authenticator

Although not a feature of the password manager, per se, LastPass offers one of the best 2FA apps around. “LastPass authenticator” allows you to easily enable two-factor authentication on major websites, including Facebook, Google, Amazon, Dropbox and Evernote (read our Dropbox review and Evernote review).

In addition to standard time-based codes, “LastPass authenticator” also supports SMS codes and, best of all, push notifications. That makes it easy to enable 2FA on commonly accessed sites when all you have to do is push a button to confirm on your mobile device.

LastPass Features Overview

2FA keys
Security analysis
Multi-device sync
Backup and recovery
Mobile apps
Password changer
Password generator
Browser extension
Form auto-fill
Browser UI
Desktop UI
Live chat
Help center
24/7 support
Free plan


75 % – Good

LastPass is one of the cheapest password managers around and used to be one of the best free password managers. Sadly, an update to the free version of LastPass has greatly reduced its utility, but upgrading to a Premium subscription won’t break the bank.

  • : Unlimited storage
  • : Priority support One-to-many sharing Application autofill Multi-device sync
  • : Protection for six users Family dashboard Unlimited shared folders Multi-device sync
  • : Price per user Admin dashboard 5-50 users Standard reporting Multi-device sync
  • : Price per user Includes all Teams features Unlimited users 3 SSO apps with MFA LastPass Families for employees

Before we get to LastPass Free, let’s talk about the Premium plan. For $3 per month, you get all the features of a normal password manager. That includes syncing, the security challenge, multi-factor authentication options and unlimited storage.

The Premium plan comes with a few more features than the free version, though. Most notably, you can share items with multiple users — called “one-to-many” sharing — through the sharing center and sync passwords between mobile devices and computers. Premium subscribers also have access to more multi-factor options and emergency access (read our Keeper review to learn about that last one).

Another great feature of the Premium plan is something called “dark web monitoring.” This adds a level of security to your passwords by notifying you if your accounts or email addresses appear on any popular dark web marketplaces, where such information is bought and sold by cybercriminals.

LastPass Free and Families Price

LastPass Free gets a lot right — you can share passwords, sync multiple devices, use the password generator and secure password vault — but it has a significant Achilles’ heel. Although you used to be able to sync your passwords across all of your devices, you now have to choose whether you want to use the password manager on computers or mobile devices, not both.

You still get access to all the other features you used to, but this new limitation will probably be a deal-breaker to many users looking for a free method of syncing passwords between their phone and their computer.

If this is a crucial feature for you, you’ll have to fork over the cash for either the Premium or Families plan or look elsewhere. Our list of LastPass alternatives will give you plenty of options to choose from, with Bitwarden (read our Bitwarden review) topping the list as one of the last remaining password managers to offer multi-device sync for free.

The Families plan’s pricing is very inexpensive, too. For $4 per month billed annually, you can get six user accounts and a family dashboard, which is a better rate than even 1Password (read our Dashlane vs 1Password comparison). That said, you’re limited to those six users. You also get access to unlimited shared folders with the Families plan, which can be handy.

There isn’t a refund policy on either plan — or at least not one set in stone. User reports suggest that you could get a partial refund if you bug LastPass enough, but there isn’t a concrete policy. The free version comes with a 30-day trial of Premium and seems to serve the purpose that a money-back guarantee would.

LastPass Business Pricing

LastPass offers a range of plans targeted at businesses. There are four options ranging from $3 to $8 per user, depending on the number of users you have, the type of multi-factor options you need and the reporting options you desire.

LastPass business pricing
LastPass’ business pricing offers a lot of flexibility.

The business pricing isn’t bad, though LastPass lacks the features and integrations of services like Zoho Vault. We like the multi-factor options with “LastPass authenticator,” SSO options and reporting. However, Zoho still wins when it comes to integration with third-party applications.


90 % – Excellent

From the browser to your desktop to your mobile device, LastPass understands the elements that create a great user experience. LastPass is simple to use across your devices, fit with multiple organization options and a quick setup.

LastPass can be used within a browser, which is a pro in the sense that you can easily access your LastPass vault, independent of the operating system your computer is using. However, the desktop app comes in useful for accessing your passwords offline.

LastPass is still very easy to use across all devices.

LastPass works wonders with what it offers. By default, entries are laid out in a tiled user interface, though you can change them to a list. In addition to showing large icons for each of your entries, LastPass gives multiple filtering and organization options.

Furthermore, LastPass automatically generates a few folders based on your entries. For example, our 300 or so passwords received “business,” “shopping” and “social” tags. 

Folders are the only way to organize your entries, though. LastPass doesn’t have a tagging system like 1Password or a folder hierarchy like RoboForm (read our RoboForm review). Still, the organization works. Read our 1Password vs LastPass comparison.

Importing and Adding Passwords to LastPass

LastPass makes getting set up easy if you’re coming from another password manager. Unlike a lot of other password managers, there wasn’t anything wrong with our import process. LastPass supports nearly every password manager around, as well as generic CSV files. That said, there isn’t an automatic import process.

Even though there’s no automatic import, it’s still easy to transfer all of your passwords from other services.

Adding entries manually isn’t difficult, either. Clicking the big “plus” button at the bottom of the screen will bring up a list of categories. The categories correspond to the left-side menu, including passwords, secure notes, addresses, payment cards and bank accounts. However, there are a lot of other categories you can add.

LastPass’ categories covers a wide range of data types.

Those include software licenses, WiFi passwords and more (you can see the full list above). Additionally, you can create custom categories. The template can have as many fields as you want, all with their own names. That said, you can’t edit existing entries. If you want something custom, you have to start from scratch.

If none of the predetermined categories fit, you can create your own.

No matter if you use one of the existing templates or create your own, new categories will show up in the left-side menu. It’s important to note, though, that custom templates are lumped together under a “custom items” label. 

Using the LastPass Chrome Extension 

Most of your time with LastPass might be spent with the Chrome extension, and thankfully, that’s a good thing. LastPass clearly understands how important the browser experience is, and it has made one of the best password manager extensions. Instead of trying to be a screen-filling browser UI, the extension is designed to be its own thing.

The browser extensions do most of the heavy lifting.

That doesn’t mean you’re missing out on critical features, though. The extension allows you to quickly search your LastPass vault, view recent entries, generate strong passwords and more. As mentioned in the “features” section, autofill works flawlessly, too. The LastPass Chrome extension wins on every front.

LastPass on Android and iOS

The browser and extension experience are mirrored on the mobile apps. LastPass earned a nod in our best password manager for iOS guide and is just as good on Android. You can view and edit your entries, take the security challenge and, of course, autofill your passwords.

The mobile apps are clearly laid out and make it easy to manage your passwords.

Autofill through the mobile apps simply works, no matter if you’re on iOS or Android. You can set LastPass up with biometric authentication, making it easy to log in and fill passwords. By default, LastPass will sign you out of your account on mobile. However, it quickly authenticates and jumps back to the app you’re trying to log in to for access.

LastPass is easy to use, but if you hit a snag, fret not. We have a complete guide on how to use LastPass that covers all processes from downloading the app to tinkering with its features.


78 % – Good

Unfortunately LastPass doesn’t have the cleanest track record for breaches.

LastPass suffered a breach in 2015, which pushed it into the spotlight as the cybersecurity community discussed if password managers were truly secure or not. It suffered another security scare in 2021 too. Then LastPass suffered another hack in August 2022.

Although scary, none of the breaches actually compromised any user data. LastPass uses a secure architecture that can stand up to even the most strict scrutiny. 

The model is built around being zero-knowledge. You have a master password, and that master password is the key to unlocking your LastPass account and web vault contents. However, LastPass never sees nor stores it. 

Instead, your master password is sent through more than 100,000 rounds of PBKDF2 hashing in order to generate an encryption key and authentication hash (read our description of encryption to learn more about hashing). 

After hashing, your master password will look like a bunch of gibberish. LastPass uses that gibberish, along with additional hashing, to generate an authentication key. That key is matched against the server, and if it lines up, your LastPass account unlocks. 

It’s a long process, but the important note here is that LastPass never sees your master password. In fact, it never leaves your computer. This is great for security, but the downside is that, should you forget your master password, LastPass will not be able to perform account recovery for you.

Concurrently, your master password is used to generate an encryption key, which unlocks your web vault. Your vault contents are secured with 256-bit AES encryption, which is some of the toughest stuff around. It would take a hacker several billion years to crack a single password.  

When LastPass Was Hacked in 2015

In 2015, LastPass was hacked. Thankfully, LastPass was very forthcoming about the hack, letting its users know right away, unlike NordVPN which waited a while (read our NordVPN review). 

The cyberattackers were able to access and steal data in the LastPass cloud, but they didn’t access any sensitive information. Because of the zero-knowledge model, no vaults were compromised. 

Still, it’s a little too close for comfort. In 2019, Google began warning users about a LastPass phishing scheme, too — something that appeared again in 2020. Project Zero, Google’s security analysis team, found a vulnerability where LastPass could leak a user’s password through an outdated cache. This vulnerability was, thankfully, fixed swiftly by LastPass. 

What’s important here is not that LastPass was hacked, but how it responded to the security breach. According to search volume, LastPass is the most in-demand password manager around. That means it has a big target on its back. The hack, given the volume of users, comes as little surprise.

It’s important to remember how popular LastPass is when judging its security architecture. LastPass can’t totally prevent an attack on its servers. That said, it has taken all of the proper measures to ensure that if there is a cyberattack, no sensitive data is released. We saw that in the 2015 breach. 

The 2022 Hack

On Aug. 25, 2022, LastPass announced that its developer systems were hacked, and that they had discovered the security incident two weeks prior.

The hacker took portions of source code and some proprietary information, but the tool continued to function as normal and the company says no customer passwords or data were compromised.

Is LastPass Secure?

LastPass has a secure architecture that will keep your passwords safe. Although it was breached in 2015, only encrypted data was stolen. No plaintext passwords or user data was uncovered. LastPass can go toe-to-toe with any other commercial password manager when it comes to security, making it safe to use.


80 % – Good

LogMeIn, the company behind LastPass, lumps its tech support in with other products. Still, it’s easy to find answers, starting with the knowledgebase, which is filled mainly with articles on getting LastPass set up. There are a few troubleshooting articles, if you can call them that, but they’re mainly focused on the lesser-known features of LastPass.

The knowledgebase is mostly a source for setup instructions rather than troubleshooting.

Business subscribers get much deeper support, with advanced topics covered in detail. Although not too dense, the knowledgebase is impressive. LastPass provides detailed articles, as well as video tutorials. If you’re looking for further answers, you can post on the LastPass forums, though you may not receive a reply right away.

If you don’t need immediate help, the LastPass forums are a great source of assistance.

However, the self-help options are not a supplemental support resource. You’ll need to find an article before getting the option to contact support. Instead of having a support page, there’s simply a link to a contact form on the bottom of each article.

 If all else fails, you can use the contact form at the bottom of any of the support articles.

No matter if you’re paying or not, you can contact support, though paying users get priority tech support that responds quicker than support for free users. Even so, the process shouldn’t be as convoluted as it is. We understand adding a contact button at the bottom of articles, but that shouldn’t take the place of a dedicated contact page.

There is a chatbot nicknamed “Sparky”, but just like most automated customer support he pretty much amounts to a search bar that talks back to you.

The Verdict

LastPass is almost too easy to recommend. Its free version provides unlimited password storage (though only on one device type), while Premium subscribers get a few extra goodies. However, not all that glitters is gold. LastPass has a few issues, mainly when it comes to support. If you can look past that, though, it’s a wonderful password manager. 

What do you think of our LastPass password manager review? Are you going to sign up for a free plan, despite the new limitations? Let us know in the comments below and check out our Bitwarden vs LastPass comparison, too. As always, thanks for reading. 

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25 thoughts on “LastPass”

  1. LastPass does offer multi-device sync on the free plan. I was a Premium user for many years, but, in late 2016, LastPass made multi-device sync available without a subscription so I downgraded to free.

    1. Hi Evan,

      Well, I think we’re on the same page here! No where in the review do we say that LastPass doesn’t offer multi-device sync on its free plan. In fact, that’s a feature we’ve used quite frequently in recommending it.

      1. It looks like it is time to update this review. My LastPass Free account just sent an e-mail stating that they are devolving to a one device type allowed model, i.e. PC type or mobile type. Unfortunate as having access to my password vault on both PC and phone was very useful to me.

  2. While I agree with much of what this article says about LastPass, there are (IMO) a couple of disputable points.

    First, I’ve been trying LastPass for three months now while trying to convince myself to leave an 11-year relationship with 1Password. The latter is a VERY good app built by even better people, but it was a lot better when I used it only on all Apple devices. A few months ago I moved from Apple to a Pixelbook and Pixel 3 phone so obviously my password manager needs changed. My wife still uses a Mac and iPhone, so we’re digitally separated a bit and need a password manager than works really well on all devices in multiple operating systems.

    Another reason I like LastPass is the user interface and how if functions. In the past several months I have tried the top six password managers extensively, and pitted them against each other regarding all my needs. I’m a retired geek, including a stint as a UI and UX developer, and for my two cents…the LastPass UI and UX are as good as it gets in this genre of software. LastPass is not perfect in this regard, but the UI is very clean and easy to use and its functionality far exceeds most of the other top entrants in this category.

    If I wanted a password manager for only myself, I’d most likely agree with the author that Dashlane was best. But for someone who needs family functionality, Dashlane isn’t there yet. They claim “it’s coming” but they’ve been saying that for a year now. Plus, in my test of how quickly support teams for these apps responded, Dashlane wasn’t even close to the top of the list. Lastly, their pricing structure, especially if you add in the “necessary” extras that some of the others add for nothing, Dashlane is way too expensive.

    So back to LastPass. The author states their support is a bit lacking, but as a technical person I have to disagree with that. Both during the 30 day trial (when I was considered a Premium user) as well as the couple of months after the trial ended, I’ve received nothing but top notch and fast responses from LastPass. For the few difficult technical questions I asked regarding specific login failures or issues, if the first line of support couldn’t answer, they quickly escalated the question and it was eventually answered, in all cases, perfectly. Most email ticket responses arrived in less than 16 hours (including some on weekends) and the longest time I waited for a reply was 21 hours.

    I’m still on the fence (barely) between keeping 1Password or changing to LastPass, but the scales are certainly tipped toward LastPass. As I said, the people as 1Password are superb, but somewhere over the past decade their forum-based support has slipped a couple of notches. Sometimes I’ll get a reply in a day…most times it’s longer. The responses are always very clear and articulated by obvious experts…not a first line of support from a casual user sitting in their home somewhere.

    But LastPass far exceeds 1Password (and all the others in the top 5-6) when it comes to getting the job done. The reason we all buy these apps is so they’ll make our job of logging in both fast and simple, while using long and complex passwords we could never dream up or remember. In 1Password I had three very problematic logins…I still have two of them. When I put these same logins into LastPass, Dashlane, Keeper, Enpass and some others, they failed…except for LastPass. Simple URLs with an email username and a 20-character password. Only LastPass could get the job done in all three cases. To me that was impressive.

    In my heart of hearts I still like 1Password, even though the UI is far outdated (no, they’re not going to change it). And navigating through it is not always the fastest, nor easiest, even for a veteran user. It simply seems clunky at times. I’m about 90% convinced to take the LastPass plunge, and it’s not about the $12 I save annually over 1Password. It’s about UI, UX, customer support, and having a little fun while using the app. After all, my password manager is the most used app I own.

  3. LassPass is horrible. Most of the time it does not work and if you try to cancel your subscription they just continue to bill you credit card. Second year now they are billing my credit card when I keep requesting that they cancel my subscription. Beware working with this service — very poor customer service — run away from this company

  4. To the reviewers: I’m a longtime, premium user (ie: I pay money) of LastPass. LastPass made an ‘update’ to their product in March of 2019 which has rendered the service virtually non-functional ( ).

    Hard to believe that they could/would change a wonderful, intuitive, user-friendly product into a nightmare – literally overnight. Then they ignore their users & bury their heads in the sand instead of just reversing the update.

    I came to your site to find alternatives – Thank you! I’ll give LP a few more days then probably switch to your #1 – Dashlane

  5. Not a customer et but was strongly leaning toward LastPass before reading the comments in the forum about the March 2019 update. Now I will keep waiting….

  6. I’ve been a “Premium” LastPass user for many years. Though the product started out fairly simple and reliable, over time features have been added that their development team is clearly not up to. Over that period of time I’ve reported numerous problems, many involving security issues. One example that has been ongoing for years is that I can power down my laptop, turn it back on, and LastPass will still be logged in despite having all settings that should disallow that manner of operation. I have numerous bug reports with LastPass on this. When they decide not to fix something they always change the bug status to “Resolved” despite nothing being done to fix the problem.
    The latest problem is that I’m unable to update my payment method on an iPad. Their web interface is clearly broken on this, but the support group is so incompetent that they seem unable to understand there is a difference between an iPad (iOS) and a Mac (MacOS). After 6 exchanges with them I’m giving up.
    I’ve stuck with LastPass for so long primarily because their Emergency feature was useful in helping my 90 year old father handle some of his accounts. At this point it’s worth the hassle of switching to another product that offers similar functions.

  7. LastPass is a completely abysmal service run by a company who does not care in any way about their customers. Lost your password or someone in your family having a difficult time getting into their vault? The only support you will get from LastPass is exercises in customer deflection. I recently had a family member locked out of their account and the process to get back in was horrendous, and LastPass provided absolutely zero help. LastPass itself does not provide any customer support numbers, and when you call the one number they do have for sales and select technical support, you just get a voice telling you three times to go to the help site (which is useless for matters like these) and hangs up on you. So clearly, they prioritize selling to new people and taking their money over helping existing customers.

    LastPass epitomizes why people are so frustrated with technology. Selling half baked services and running customer interactions based on nothing but pure greed. We’ve since moved to 1Password, what I use for work, for family use. We made the switch at work a year or so ago from LastPass teams, which is also a completely abysmal service.

  8. Have used LastPass for years. I’ve paid premium, but not sure if I’ll go to the free plan instead. They’ve increased their prices. However, I’ve been incredibly grateful to LastPass for making it so easy to have different passwords for all my sites — and have it sync to all devices. I can’t believe I used 2-3 passwords beforehand, yet still most people do that.

  9. I have to agree with the reviewer that LastPass’s biggest strength has been their user interface. But as of their March 2019 update, that all went out the window.
    The UI is now difficult to navigate, unintuitive and actually slows me down. I’d be better off with all my passwords in an Excel file (OK, maybe not as secure! But more expedient).
    I’ve been a paid user since 2014. So disappointed that their support won’t listen and fix this terrible change.

  10. Ever since they released the new version last spring LastPass is horrible. It no longer supports custom form fills, the compact toolbar has no links to sites. The full toolbar has sites but no links to edit the sites. The list goes on. I tried to work with support but they, after waiting days or weeks to a ticket, had me try fixes for things that did not work. Totally frustrating! Look at all the negative reviews on this site and since April (lots of them) and then look at the positive ones (3 of them) since then. Then look at the great reviews (lots of them) before spring and the negative ones (very few of them) before and. In the 1-5 “STAR” bar graph the 5 bar is shrinking and the 1 bar is growing. After many years of using and promoting their product to anyone who would listen all I can tell people now is either do not upgrade to the new release or dump it and use RoboForm which is slightly less than the old LastPass but so, so, so much better than the new LastPass. If LastPass ever fixes the issues by reverting to the old version I might return but for now I am migrating all my passwords to my new found PW manager. So sad they don’t seem to care or notice the trend of folks leaving LastPass.

  11. I just started using LastPass about a month ago, and was up and running in about 30 minutes with 23 apps set up. I found the free service incredibly simple and nearly foolproof, works every time without a hitch. Since I never used the service before their March 2019 update I don’t miss what I never had. I highly recommend LastPass

  12. I’ve been a LP premium member for the past 6 years. The first 3 years the annual subscription fee was $12, the 4th and 5th year the subscription doubled to $24 and this past year it went up to $36. I wasn’t happy with the way the pricing has increased without seeing too many additional features in the 6 year time frame that I’ve been a user. Now that my complaining is out of the way, I can honestly say that I really like the ease of the interface, the ability to store not only password information but additional personal information as well. I have a two occasions that I had to contact LP tech support and was very happy with the turn-around time to resolve my issues (within 36 hours the first time and 24 hours the second time) Overall my only complaint is the extreme price increase within such a short period of time. After reading all the reviews of the other top Password managers I think I will be staying with LastPass.

  13. Nice product. Used the premium version for some time. But pricing have increased a lot over the years.

    This tendency is not a good one. I guess I will migrate to NordVPN / Nordpass.

  14. It’s a decent suite of password management tools. However, their customer support is abysmal. If you’re a non-tech user, I’m sure it would seem OK. However, if you’re an IT pro, trying to handle multiple cases for your clients, their support quickly becomes deeply frustrating and seemingly incompetent at both case management and technical knowledge. The company clearly follows a least cost support model.

  15. I’ve been using it for years. It works for me across multiple devices (MAC, PC, iOS, etc.) without any major issues. Yes, it has annoying quirks. None are fatal in my opinion. Biggest complaint is the 30% price hike for 2020. But hey, if everyone wants “concierge” customer service, something has to pay for it.

  16. Why does it have a 4.5? Because anything over 1-star is a fake review.

    It is the BIGGEST POS I’ve ever tried to use. Fills in 1 in 20 forms…. Must sign in at least 3 times on Android and then it more often than not won’t fill anything in. Don’t give me permissions crap excuses, I’m in IT and know what I’m doing.

    Desperately trying to move over 1000 passwords to another service.

  17. OMG. What a mistake! I”ve never used it. You have to sign in to Unsubscribe to the constant messages but it rejects my password of 4 years regardless of the which of the threeiterations I use. Damn, I want to get out

  18. I have used and paid a subscription for LastPass for many years and I used to recommend it. I can no longer as the Android version has had serious bugs for over a year. The worst of these is that when using the phone dialer and entering numbers to navigate the company being dialed’s voice response system a LastPass notification appears over the keypad and prevents you dialling. It is very difficult to get rid of the notification by which time you have lost the connection.

  19. Works great until it doesn’t.
    I have paid for a Family account for a number of years and it worked great. Then inexplicably it started losing full credentials. No entry in the vault whatsoever. Some of these accounts I use regularly others only once a month or so. I have roughly 50 accounts and it lost at least 8 so far. When it loses the credentials, I have to completely reset the password, and often have to request the account ID, since they are often different and Lastpass lost those with the password.

    I’ve spent several weeks working with LastPass support, never getting anywhere until today, they seem to have exhausted people to yank me around and they have gone back to the original ‘fix’ suggested with I first reported the problem.

    Their support is absolutely horrid. Days between responses, techs don’t bother to read the thread to know what has already been tried, and a general ‘don’t care’ attitude.

  20. People need to remind themselves that LastPass FREE version far outshines any of the other FREE versions of ANY password manager i have used, including Dashlane.
    What seals the deal for me, paid or otherwise, is that it is available across ALL platforms, including a seamless Linux experience regardless of which OS i run. And it works flawlessly on Firefox. perfection . never a hitch. It also works well on Windows and Mac, finally.
    Dashlane still does not reside anywhere but Windows, and that only helps my wife, but not me nor my 16 year old Mac-ified step-daughter.
    CS does leave a bit to be desired, but PAY for it and you’ll find a different horse.
    The free features are unheard of elsewhere. Just no comparison.

  21. I have a lot of patience. But LastPass has defeated me. At first, about a year ago, I was really hyped about what looked to be a smart, easy app which would be as cost-effective as it was important.

    Although LastPass is no scam, its highly unreliable user interface has made it increasingly tortuous to use. You thought you saved that password? Maybe you did, maybe you didn’t. It’s that chancy.

    The final straw was when I wanted to add my wife to the app, and upgraded to a pricier version for that reason. A complete fail. First, there is no easy path to manage a person other than yourself, despite (or maybe because of) the thicket of “family members,” “account management,” and a few more icons that purport to show you how do do things. Intuitive, it ain’t. Furthermore, not only did her account never show consistently so that she could use it, the entire interface continued to show more and more signs of breakage and holes, flickering such that you could never predict which screen would show up next. Also, the sidebar icons don’t work. Or, maybe they will. But then they won’t again. I could go on. After a few more doses of this Dr. Jekyll and Mr Hyde behavior, I pulled the plug.

    LastPass, by my reckoning, is highly unrecommended.

  22. I’ve been with Lastpass for several years and have been a paid premium member for most of that time. Year after year I paid for the service and year after year login problems have become worse. I’ve recently dropped to the free version and am searching for a better option.

    It is true that the premium subscription won’t break the bank but paying for anything that doesn’t work as intended is foolish.

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