LastPass Review

Probably the password manager with the best free plan, LastPass offers a decent experience overall. However, for those wanting to get the most out of their password manager, the LastPass paid plan disappoints when compared to others. Read our full LastPass review for the details.

By Jacob RoachDeputy Editor
— Last Updated: 24 Jan'19
2018-06-24T20:39:26-08:00
Table of ContentsRating
Features
78%
Good
Pricing
83%
Good
User Friendliness
85%
Very Good
Security
92%
Excellent
Support
64%
Decent
User Reviews & Comments

Good
Starts from $ 200 per month
Free plan available

best-password-manager
LastPass ranks among our best password managers for its ease of use and security. Even the most tech-deficient can harness the power of the interface with a unique auto-fill system and quick access to your password vault.

Even so, LastPass misses out with a dismal support system. In this LastPass review, we’re going to cover all the highs and lows of the service and compare it to our favorite password managers.

Simply having a password manager doesn’t mean your online accounts are protected, though. There’s a lot you can do in the way of generating a strong password that makes a difference. Check out our own password generator as well as our guide on how to setup a strong password.

Alternatives for LastPass

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top features

Strengths & Weaknesses

Pros:

  • Easy to use
  • Free plan
  • Security challenge
  • Two-factor authentication
  • Inexpensive

Cons:

  • Lackluster support
  • Data breaches on record
  • No universal password changer

Features

78% - Good

LastPass has quite a few features, but only if you’re paying. A free plan is available, one that excels in ease of use, but without the extra meat on the proverbial bone, an upgrade to Premium or higher makes far more sense.

Free plans still come with the suite of LastPass applications, which are available for Windows, Mac, Linux, iOS and Android as is the standard fare for password managers. However, free plans simply get the browser extension, there is no desktop client available.

This is where it gets a little confusing. You can download LastPass directly to your machine, but it’s just an installer for the browser extensions, not an actual interface. Opening the LastPass app from your desktop will open a browser.

The Premium plan is cheap, which we’ll discuss in the next section. With it comes folder sharing options and LastPass for applications. This additional tool allows you to log into apps on your mobile device or desktop without copying your password from the vault.

As with most password managers, this one comes with a generator, and it’s customizable. It’ll spit out a random bundle of keystrokes or you can set it so the password is easy to say or read as a reminder.

In the case of a single user, this doesn’t have much application, but we could see its usefulness in a business setting in which employees often forget passwords.

Along with passwords, LastPass allows you to save credit card and form information, so you can auto-fill those as well.

The features aren’t bad at LastPass, but the overall lineup is missing some sort of batch password feature. We would like to see a universal password changer like Dashlane offers, for instance.

LastPass Features Overview

Starts from$ 200per month

Security

2FA
Encryption
AES-256
Zero-knowledge
2FA keys
Security analysis
Multi-device sync
Backup and recovery
Mobile apps
Password changer
Password generator
Browser extension
Autofill
Form auto-fill
Browser UI
Desktop UI
Email
Live chat
Phone
Help center
Forums
24/7 support

More

Free plan

Pricing

83% - Good

LastPass has some of the better rates we’ve seen, with the Premium plan being the standout of the lot. Family and Enterprise plans show a lot of value, but the confusing pricing model means you’ll have to spend more time figuring out which is best for you.


Free
  • Access to password vault Single user
Premium
  • Single user Priority support
Families
  • Up to six users Family dashboard
Teams
  • Price per user Admin dashboard User management 5-50 users
Enterprise
  • Price per user 5+ users Dedicated customer support Group management

Lastpass Free vs Premium

A free plan is nice to see, one that many password managers oddly omit. It’s not as featured as Dashlane’s free plan (read our Dashlane review) but still gives you full access to the LastPass vault.

Free plans do not have item sharing or emergency access. Neither are too disappointing if you’re going solo, but some sort of emergency access would’ve been nice in the event something happens to you and a loved one needs access to your information.

All of these features as well as priority support come with a Premium plan and, at only $24 per year, the cost is worth it. It’s one of the cheapest password managers on the market, coming in $12 per year than a similar plan at 1Password (read out 1Password review).

Likewise, the Family plan is $1 cheaper per month than 1Password. It’s essentially six Premium licenses for the cost of two, along with a family dashboard manager. For the price, it’s one of the most well-rounded family plans on the market.

Team and Enterprise plans come with additional user management options, basic reporting and additional multi-factor measures. The Team plan supports 5-50 users and Enterprise works with five or more.

The Enterprise plan gets expensive when adding a large team, but LastPass justifies the cost. You get a dedicated line to customer support and the ability to group employees to speed up management of passwords.

We like LastPass’ low-to-ground pricing model that undercuts most of the competition. While we would like to see emergency access on free plans, it’s easy to look past with how cheap a Premium license is.

For small to mid-size businesses, there can be some confusion about appropriate plans. If you have a small staff (under six employees), then a Family plan will be cheaper and better suited for your needs, even though it doesn’t wear the “Teams” moniker.

User Friendliness

85% - Very Good

LastPass is easy to use, sitting on par or slightly below Dashlane, our benchmark manager. That’s in practice, however, as setting up all of your passwords can be an arduous chore.

If you want to import passwords, there are two options: from an existing password manager or through a CSV file. If you have a password manager already, then the process is fairly simple. Outside of that, you’ll need to either set your passwords manually or add them as you log into websites.

You can import passwords from other browsers as well, but only if you install LastPass for your operating system which, in turn, installs the browser extension. It’s confusing, and we imagine most people will skip over browser import by simply installing the extension without a second thought.

The setup takes a while, but LastPass is a liberating experience to use. The browser extension on Chrome (where we tested) is responsive, asking you to update passwords as you change them. If you generate a password with the browser, it will automatically add or update the site in your vault once you’ve set it.

It doesn’t seem like much, but this small detail is huge as far as password managers go. Nothing’s worse than generating a strong password, entering it on the site you want and then clearing your clipboard. LastPass adds a failsafe in there.

You can access your LastPass vault from the browser extension. In there, you’ll see all of your passwords laid out in a tile form. One area we like quite a bit is the ability to add folders to your vault.

This organization is found in one form or another at most password managers (usually with tags) but we like LastPass’ implementation far more. Folders just make more sense with how operating systems work, and the ability to throw passwords into a folder and collapse it means your vault will stay tidy, even with a lot of entries.

When you land on a site, LastPass will display a small, transparent logo in the entries of any form. Clicking there will bring up your entries for that URL and you simply click on the one you want for auto-fill.

Likewise, you can always click on the entry directly inside your vault to launch the website and log in.

Security

92% - Excellent

LastPass uses industry standard 256-bit AES encryption that would take billions upon billions of years to crack, even if every computer on the globe was working on it 24×7. Your information is encrypted at-rest with AES-256 and transferred to LastPass over SSL.

It uses a zero-knowledge model on your master password meaning you, and only you, could possibly know the code to unlock your vault. LastPass never stores and will never ask for it, even if you’re locked out of your account.

The basic model works like this: After you enter your master password, it goes through 5,000 rounds of PBKDF2 hashing to generate an encryption key. That key (at AES-256) is sent to LastPass which unlocks and decrypts your data. The hashing stands out here as it goes a long way against brute force attacks by slowing down guesses.

You can also add a round of two-factor authentication to increase your protection even more. LastPass has its own authenticator that sends a unique key to your phone each time you log in and supports others such as Google Authenticator and Transakt.

Every plan, even the free one, has access to these 2FA tools, but the Premium plan also allows you to authenticate with a hardware key such as the YubiKey.

Inside your LastPass vault, you can also find the security challenge. It will show you all old, reused and weak passwords and give you an overall score from the LastPass community. It will also rank your master password so you know if it needs to be stronger.

The challenge is a welcome security feature, but with no way to batch change passwords, it’s often just a disappointing report that means you’re going to have to go back and change your passwords individually.

Support

64% - Decent

Support is a big weak point for LastPass. While typical of password managers, we’re still disappointed to see email-only support available. Premium users get a higher spot in the queue, but, on a free plan, we received a response in a little over two days.

LastPass has 24×7 ticket support, but we think that’s a pretty generous assessment. Email support is not 24×7, even if agents are available around the clock. When we think 24×7 support, we think instant answers, with a help line through phone or live chat, both of which LastPass lacks.

If you want instant answers, you’ll need to use the knowledgebase. This is more an FAQ area, with answered questions in nearly every area of the service. It’s a nightmare to navigate, though, with the only real means of finding an answer being through the search bar.

There is a community-to-community forum that’s pretty active for questions, requests and tips on the service. It’s a bit outdated, but gets the job done. We would’ve liked to see more support reps on the forums to provide a real form of 24×7 support, though.

Support is on the level of most password managers. That is to say, it’s not very good. The forums are a nice inclusion over the typical fare, but it doesn’t provide much in the way of a dedicated support team for answering your questions.

The Verdict

We like LastPass for its interface. Your vault is neatly organized with the inclusion of folders and a block layout, and it’s easily accessible through your browser extension. Similarly, the button on forms makes logging in easy.

If you want ease of use and a low price tag to boot, LastPass is a good choice. We don’t mind recommending the free plan, even though a Premium license is cheap, as it comes with full multi-device sync and access to the LastPass vault.

Even so, you’re making quite a few compromises. While security is top-notch, support is severely lacking. This is something we’ve seen with a lot of password managers, but that doesn’t make our evaluation of LastPass any different.

Out of our password manager reviews, LastPass ranks high, but we recommend Dashlane for a more well-rounded manager with a free plan and low-cost premium option.

What do you think of LastPass? Let us know in the comments below and, as always, thanks for reading.

LastPass Review

Probably the best free password manager out there.

Probably the password manager with the best free plan, LastPass offers a decent experience overall. However, for those wanting to get the most out of their password manager, the LastPass paid plan disappoints when compared to others. Read our full LastPass review for the details.
Starts from$ 200per month
Visit LastPass

10 thoughts on “LastPass”

  1. LastPass does offer multi-device sync on the free plan. I was a Premium user for many years, but, in late 2016, LastPass made multi-device sync available without a subscription so I downgraded to free.

    1. Cloudwards.net - Deputy Editor

      Hi Evan,

      Well, I think we’re on the same page here! No where in the review do we say that LastPass doesn’t offer multi-device sync on its free plan. In fact, that’s a feature we’ve used quite frequently in recommending it.

  2. LastPass User Rating

    While I agree with much of what this article says about LastPass, there are (IMO) a couple of disputable points.

    First, I’ve been trying LastPass for three months now while trying to convince myself to leave an 11-year relationship with 1Password. The latter is a VERY good app built by even better people, but it was a lot better when I used it only on all Apple devices. A few months ago I moved from Apple to a Pixelbook and Pixel 3 phone so obviously my password manager needs changed. My wife still uses a Mac and iPhone, so we’re digitally separated a bit and need a password manager than works really well on all devices in multiple operating systems.

    Another reason I like LastPass is the user interface and how if functions. In the past several months I have tried the top six password managers extensively, and pitted them against each other regarding all my needs. I’m a retired geek, including a stint as a UI and UX developer, and for my two cents…the LastPass UI and UX are as good as it gets in this genre of software. LastPass is not perfect in this regard, but the UI is very clean and easy to use and its functionality far exceeds most of the other top entrants in this category.

    If I wanted a password manager for only myself, I’d most likely agree with the author that Dashlane was best. But for someone who needs family functionality, Dashlane isn’t there yet. They claim “it’s coming” but they’ve been saying that for a year now. Plus, in my test of how quickly support teams for these apps responded, Dashlane wasn’t even close to the top of the list. Lastly, their pricing structure, especially if you add in the “necessary” extras that some of the others add for nothing, Dashlane is way too expensive.

    So back to LastPass. The author states their support is a bit lacking, but as a technical person I have to disagree with that. Both during the 30 day trial (when I was considered a Premium user) as well as the couple of months after the trial ended, I’ve received nothing but top notch and fast responses from LastPass. For the few difficult technical questions I asked regarding specific login failures or issues, if the first line of support couldn’t answer, they quickly escalated the question and it was eventually answered, in all cases, perfectly. Most email ticket responses arrived in less than 16 hours (including some on weekends) and the longest time I waited for a reply was 21 hours.

    I’m still on the fence (barely) between keeping 1Password or changing to LastPass, but the scales are certainly tipped toward LastPass. As I said, the people as 1Password are superb, but somewhere over the past decade their forum-based support has slipped a couple of notches. Sometimes I’ll get a reply in a day…most times it’s longer. The responses are always very clear and articulated by obvious experts…not a first line of support from a casual user sitting in their home somewhere.

    But LastPass far exceeds 1Password (and all the others in the top 5-6) when it comes to getting the job done. The reason we all buy these apps is so they’ll make our job of logging in both fast and simple, while using long and complex passwords we could never dream up or remember. In 1Password I had three very problematic logins…I still have two of them. When I put these same logins into LastPass, Dashlane, Keeper, Enpass and some others, they failed…except for LastPass. Simple URLs with an email username and a 20-character password. Only LastPass could get the job done in all three cases. To me that was impressive.

    In my heart of hearts I still like 1Password, even though the UI is far outdated (no, they’re not going to change it). And navigating through it is not always the fastest, nor easiest, even for a veteran user. It simply seems clunky at times. I’m about 90% convinced to take the LastPass plunge, and it’s not about the $12 I save annually over 1Password. It’s about UI, UX, customer support, and having a little fun while using the app. After all, my password manager is the most used app I own.

  3. LastPass User Rating

    LassPass is horrible. Most of the time it does not work and if you try to cancel your subscription they just continue to bill you credit card. Second year now they are billing my credit card when I keep requesting that they cancel my subscription. Beware working with this service — very poor customer service — run away from this company

  4. LastPass User Rating

    To the reviewers: I’m a longtime, premium user (ie: I pay money) of LastPass. LastPass made an ‘update’ to their product in March of 2019 which has rendered the service virtually non-functional ( https://forums.lastpass.com/viewtopic.php?f=6&t=327585&start=120 ).

    Hard to believe that they could/would change a wonderful, intuitive, user-friendly product into a nightmare – literally overnight. Then they ignore their users & bury their heads in the sand instead of just reversing the update.

    I came to your site to find alternatives – Thank you! I’ll give LP a few more days then probably switch to your #1 – Dashlane

  5. Not a customer et but was strongly leaning toward LastPass before reading the comments in the forum about the March 2019 update. Now I will keep waiting….

  6. LastPass User Rating

    I’ve been a “Premium” LastPass user for many years. Though the product started out fairly simple and reliable, over time features have been added that their development team is clearly not up to. Over that period of time I’ve reported numerous problems, many involving security issues. One example that has been ongoing for years is that I can power down my laptop, turn it back on, and LastPass will still be logged in despite having all settings that should disallow that manner of operation. I have numerous bug reports with LastPass on this. When they decide not to fix something they always change the bug status to “Resolved” despite nothing being done to fix the problem.
    The latest problem is that I’m unable to update my payment method on an iPad. Their web interface is clearly broken on this, but the support group is so incompetent that they seem unable to understand there is a difference between an iPad (iOS) and a Mac (MacOS). After 6 exchanges with them I’m giving up.
    I’ve stuck with LastPass for so long primarily because their Emergency feature was useful in helping my 90 year old father handle some of his accounts. At this point it’s worth the hassle of switching to another product that offers similar functions.

  7. LastPass is a completely abysmal service run by a company who does not care in any way about their customers. Lost your password or someone in your family having a difficult time getting into their vault? The only support you will get from LastPass is exercises in customer deflection. I recently had a family member locked out of their account and the process to get back in was horrendous, and LastPass provided absolutely zero help. LastPass itself does not provide any customer support numbers, and when you call the one number they do have for sales and select technical support, you just get a voice telling you three times to go to the help site (which is useless for matters like these) and hangs up on you. So clearly, they prioritize selling to new people and taking their money over helping existing customers.

    LastPass epitomizes why people are so frustrated with technology. Selling half baked services and running customer interactions based on nothing but pure greed. We’ve since moved to 1Password, what I use for work, for family use. We made the switch at work a year or so ago from LastPass teams, which is also a completely abysmal service.

  8. LastPass User Rating

    Have used LastPass for years. I’ve paid premium, but not sure if I’ll go to the free plan instead. They’ve increased their prices. However, I’ve been incredibly grateful to LastPass for making it so easy to have different passwords for all my sites — and have it sync to all devices. I can’t believe I used 2-3 passwords beforehand, yet still most people do that.

  9. LastPass User Rating

    I have to agree with the reviewer that LastPass’s biggest strength has been their user interface. But as of their March 2019 update, that all went out the window.
    The UI is now difficult to navigate, unintuitive and actually slows me down. I’d be better off with all my passwords in an Excel file (OK, maybe not as secure! But more expedient).
    I’ve been a paid user since 2014. So disappointed that their support won’t listen and fix this terrible change.

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LastPass Review

Probably the best free password manager out there.

Probably the password manager with the best free plan, LastPass offers a decent experience overall. However, for those wanting to get the most out of their password manager, the LastPass paid plan disappoints when compared to others. Read our full LastPass review for the details.
Starts from$ 200per month
Visit LastPass
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