Keeper proves that it's what's on the inside that counts: though its interface could use a facelift (or reconstructive surgery), Keeper is easy to use, very secure and pretty cheap, to boot. Read our full Keeper review for all the details on why we like this password manager.
Keeper ranks as one of our best password managers for its low price, long list of features and excellent support. While the interface could use a facelift, this password manager offers an awful lot for your money.
In this Keeper review, we’re going to go over everything this password manager brings to the table. We’ll look at features, pricing, user friendliness, security and support before giving our verdict for who should consider buying into Keeper.
Before diving in, make sure to learn how to set up a strong password with our password generator. While Keeper will securely store your passwords, it can’t protect against brute force attacks on bad ones.
- Family & business plans available
- Hardware two-factor authentication
- 24/7 support
- No free plan
- Ugly interface
Keeper focuses less on the different entry types and more on how easily you can enter your passwords. You can create a record (a password), credit card or identity entry and that’s it. Each one of your entries, however, has quite a few options.
Your passwords support any number of custom fields. That means you can morph it from a password slot into storage space for any sort of personal information, such as a social security number.
Additionally, you can attach innumerable notes or files to an entry. If you have a scan of some file that you don’t want stored locally, it can be stored in the vault alongside your other entries.
Users of the Unlimited plan can upload up to five files before paying while the Family comes with 10GB of storage out of the gate. You can purchase more storage space, but $750 per year for 1TB doesn’t seem worth it when compared to the best cloud storage providers.
Keeper has applications for Windows, Mac, Linux, iOS, Android and BlackBerry. Browser extensions are available for Chrome, Firefox, Safari, Internet Explorer and Microsoft Edge. We haven’t seen a password manager that covers as much virtual real estate as Keeper does.
Between the browser extension and desktop application, Keeper supports identity, credit card, password and application auto-fill. The last of the lot is most impressive as it’s a feature many password managers hide behind a pay wall or omit.
Features we would like to see are a universal password changer and password generator in the extension. As it stands, you have to go into your vault, change your password to a randomly generated one and then update it on the site you want.
Keeper Features Overview
Keeper offers the exact lineup we expect from most password managers. There are low and high-end plans for individuals and businesses. There is not, however, a free plan, which is one area where Keeper falls behind the competition.
An upgrade does bring some benefits with it. The Unlimited plan has unlimited storage and password backup for a single user. You also get 24/7 support, multi-device sync (no matter the number of devices) and record sharing.
This baseline plan sits between Dashlane (read our Dashlane review) and LastPass (read our LastPass review) with about a 50 cent delta in either direction. Like both of those password managers, you must pay for Keeper annually.
A Family plan is twice the cost but is essentially five Unlimited licenses. You get the same array of features, plus 10GB of cloud storage, except it’s for five users instead of one. It’s the same price as 1Password (read our 1Password review), but comes with more storage space.
A Business or Enterprise plan drives up the cost with a per user rate, as is typical. Keeper doesn’t, however, cap the number of users on a single account so you can use the password manager on any team size.
Features we like in the Enterprise plan include automated team management and user provisioning, as well as LDAP sync and SSO (single sign-on) integration.
The problem is there is no free offering. You can try any of the plans for 30 days, but Keeper forces an upgrade after that. Even if features like multi-device sync and account backup were nixed, it’d be worth it for a free plan.
Keeper is competitively priced and justifies its cost with the feature set. The largest difference between the four plans is the number of users on a single account. We would like to see a free plan from Keeper, but the cost of Unlimited is low enough that the burn doesn’t hurt too bad.
Keeper covers all the bases we like to see out of a password manager with applications for nearly all operating systems, an easy set up process and password importing to boot. However, the client suffers from a poor organizational method that holds back an otherwise excellent system.
The Keeper lineup consists of three parts: the desktop and mobile applications, the browser UI and the browser extension. When you first sign up, you’ll get the browser UI alone with no prompt to install the other components. Common sense is enough to get around this hurdle and install the other parts manually, but that’s a tall order for some.
Once you’re signed up, Keeper will attempt to import your passwords from your browser. It uses another application that you’ll have to install. Despite our attempts, we couldn’t actually get the application to work on Windows. Every time we tried to open it, nothing would happen. We pulled up Task Manager and the application wasn’t even running there.
Browser import is available, but we can’t say whether it works. Instead, we used a .CSV file exported from LastPass to import a list of passwords, a process you can follow by going to “more” and then “import” in the browser UI.
The browser and desktop UIs are identical, so there’s no need to use one over the other. The only advantage to the desktop client is that it supports auto-fill for non-browser applications.
No matter which you choose, you can organize your entries with folders. We like this approach as it cleans up the usually massive list of passwords, but you add folders as you enter passwords, not separately, meaning you’ll have to type in the name over and over until your vault is organized.
Unlike most password managers, the browser extension doesn’t offer many features. It’s a quick link to your vault and a way to mess with auto-fill settings. We enjoy these settings quite a bit, as they allow you to customize how the extension interacts with fields in your browser.
You can turn on auto-login, prompts to save new passwords, prompts to update existing passwords and much more. This is a level of customization we’ve never seen from another password manager and allows you to tailor the experience inside your browser to your tastes.
We’re not fans of how the vault looks. It’s a weird mash-up of modern and dated looks that don’t lend themselves to a pleasing interface. Plus, settings are scattered across different buttons, making for a frustrating orientation.
Still, it’s not busted. The client works well and we’re fond of the customization inside the browser extension. Aesthetics aside, Keeper is easy to use throughout.
Keeper uses best-in-class security methods to store your passwords. It starts with client-side AES-256 encryption, which means your data is encrypted and decrypted locally. Keeper never sees any of your information and it’s never sent to Keeper’s servers without being encrypted first.
You can set anywhere from 1,000 to 100,000 rounds of PBKDF2 hashing before sending your unique key to Keeper to unlock your vault. The more rounds of hashing, the less likely a hacker can brute force your password.
This is known as a zero-knowledge model, meaning you, and only you, know what’s inside your vault. Likewise, Keeper never receives your master password or stores it locally. It is the single key to unlock your information and only you know it.
That means Keeper can’t unlock your account in the event you forget your master password. You can add up to five emergency contacts who can access your account after an amount of time you specify. Emergency contacts must have a Keeper account and RSA key pair to accept the invitation.
When sharing anything in your vault with another user, both parties will also need an RSA key pair. This ensures that, even if your information is accidentally sent to someone else, only the intended recipient will be able to decrypt it.
Adding an extra layer of security is two-factor authentication. Keeper sends a key to your phone that you must enter to unlock your vault. It isn’t turned on by default, so you’ll need to do that in your settings panel. You can also set up third-party authenticators such as Google Authenticator or Duo Security there.
Keeper also supports FIDO-compatible U2F hardware keys such as YubiKey, if you’d like to use one as your second factor.
In the desktop or browser UI, you can see a security audit. Keeper will give you an overall score for your passwords and show any reused ones. It’s not nearly as harsh as other security audits, though. We received a perfect score, despite having a few weak passwords in our vault.
As long as you’re using Keeper’s password generator and stay on top of reused passwords, it shouldn’t matter in the grand scheme of things.
Rounding out the list of security features is full backup and restore for your account. In the event Keeper’s servers go down or any information is lost during an update, you can restore all of your information with the local backup.
Keeper has some of the best support we’ve seen from any password manager. This area usually falls by the wayside, with some managers such as Kaspersky (read our Kaspersky Password Manager review) not having direct contact at all.
You have 24/7 access to support at Keeper between email and live chat. There’s phone support as well, but it’s focused on the sales end. When we reached out to live chat, we received a response in under a minute.
Outside of direct support, Keeper has a large help center. You’ll find video tutorials, quick start guides, webinars and a basic FAQ inside. It’s an exhaustive list, considering how simple password managers are.
The quick start guides and video tutorials are the most useful as they’ll walk you through the basics of using Keeper on all the devices you own. The FAQs is a mess.
It’s a single, long page that has answers for all common questions. There’s a search bar but, outside of that, no clear organizational pattern. Finding an answer to your question isn’t the easiest thing to do in the help center.
This is where a forum would come in handy. Keeper doesn’t have any sort of community forum, an odd omission considering how dense the rest of the support is.
Keeper is an excellent password manager with top-notch support, security and a low price tag to boot. While the interface isn’t our favorite, it still gets the job done and we’re fans on the folder organization that comes along with it.
The only situation in which we wouldn’t recommend Keeper is if you’re on the low, low budget of free. With free plans from Dashlane, LastPass and 1Password, Keeper is fighting an uphill battle against the competition.
Still, we like Keeper a lot and think it’s one of the better password managers to sink your money into. If you want a few more options, make sure to check out our other password manager reviews.
What do you think of Keeper? Let us know in the comments below and, as always, thanks for reading.