Keeper Review

Keeper proves that it's what's on the inside that counts: though its interface could use a facelift (or reconstructive surgery), Keeper is easy to use, very secure and pretty cheap, to boot. Read our full Keeper review for all the details on why we like this password manager.

By Jacob RoachDeputy Editor
— Last Updated: 23 Oct'18
2018-07-02T00:14:44-08:00
Table of ContentsRating
Features
84%
Very Good
Pricing
86%
Very Good
User Friendliness
79%
Good
Security
91%
Excellent
Support
94%
Excellent
User Reviews & Comments

Very Good
Starts from $ 250 per month

best-password-manager
Keeper ranks as one of our best password managers for its low price, long list of features and excellent support. While the interface could use a facelift, this password manager offers an awful lot for your money.

In this Keeper review, we’re going to go over everything this password manager brings to the table. We’ll look at features, pricing, user friendliness, security and support before giving our verdict for who should consider buying into Keeper.

Before diving in, make sure to learn how to set up a strong password with our password generator. While Keeper will securely store your passwords, it can’t protect against brute force attacks on bad ones.

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        Strengths & Weaknesses

        Pros:

        • Inexpensive
        • Family & business plans available
        • Hardware two-factor authentication
        • 24/7 support

        Cons:

        • No free plan
        • Ugly interface

        Features

        84% - Very Good

        Keeper focuses less on the different entry types and more on how easily you can enter your passwords. You can create a record (a password), credit card or identity entry and that’s it. Each one of your entries, however, has quite a few options.

        Your passwords support any number of custom fields. That means you can morph it from a password slot into storage space for any sort of personal information, such as a social security number.

        Additionally, you can attach innumerable notes or files to an entry. If you have a scan of some file that you don’t want stored locally, it can be stored in the vault alongside your other entries.

        Users of the Unlimited plan can upload up to five files before paying while the Family comes with 10GB of storage out of the gate. You can purchase more storage space, but $750 per year for 1TB doesn’t seem worth it when compared to the best cloud storage providers.

        Keeper has applications for Windows, Mac, Linux, iOS, Android and BlackBerry. Browser extensions are available for Chrome, Firefox, Safari, Internet Explorer and Microsoft Edge. We haven’t seen a password manager that covers as much virtual real estate as Keeper does.

        Between the browser extension and desktop application, Keeper supports identity, credit card, password and application auto-fill. The last of the lot is most impressive as it’s a feature many password managers hide behind a pay wall or omit.

        Features we would like to see are a universal password changer and password generator in the extension. As it stands, you have to go into your vault, change your password to a randomly generated one and then update it on the site you want.

        Keeper Features Overview

        Starts from$ 250per month

        Security

        2FA
        Encryption
        AES-256
        Zero-knowledge
        2FA keys
        Security analysis
        Multi-device sync
        Backup and recovery
        Mobile apps
        Password changer
        Password generator
        Browser extension
        Autofill
        Form auto-fill
        Browser UI
        Desktop UI
        Email
        Live chat
        Phone
        Help center
        Forums
        24/7 support

        More

        Free plan

        Pricing

        86% - Very Good

        Unlimited
        • Single user Cloud backup
        Family
        • Up to five users 10GB of cloud storage
        Business
        • Price per person Unlimited users Team management
        Enterprise
        • Price per person Automated team management Advanced 2FA options

        Keeper offers the exact lineup we expect from most password managers. There are low and high-end plans for individuals and businesses. There is not, however, a free plan, which is one area where Keeper falls behind the competition.

        An upgrade does bring some benefits with it. The Unlimited plan has unlimited storage and password backup for a single user. You also get 24/7 support, multi-device sync (no matter the number of devices) and record sharing.

        This baseline plan sits between Dashlane (read our Dashlane review) and LastPass (read our LastPass review) with about a 50 cent delta in either direction. Like both of those password managers, you must pay for Keeper annually.

        A Family plan is twice the cost but is essentially five Unlimited licenses. You get the same array of features, plus 10GB of cloud storage, except it’s for five users instead of one. It’s the same price as 1Password (read our 1Password review), but comes with more storage space.

        A Business or Enterprise plan drives up the cost with a per user rate, as is typical. Keeper doesn’t, however, cap the number of users on a single account so you can use the password manager on any team size.

        Features we like in the Enterprise plan include automated team management and user provisioning, as well as LDAP sync and SSO (single sign-on) integration.

        The problem is there is no free offering. You can try any of the plans for 30 days, but Keeper forces an upgrade after that. Even if features like multi-device sync and account backup were nixed, it’d be worth it for a free plan.

        Keeper is competitively priced and justifies its cost with the feature set. The largest difference between the four plans is the number of users on a single account. We would like to see a free plan from Keeper, but the cost of Unlimited is low enough that the burn doesn’t hurt too bad.

        User Friendliness

        79% - Good

        Keeper covers all the bases we like to see out of a password manager with applications for nearly all operating systems, an easy set up process and password importing to boot. However, the client suffers from a poor organizational method that holds back an otherwise excellent system.

        The Keeper lineup consists of three parts: the desktop and mobile applications, the browser UI and the browser extension. When you first sign up, you’ll get the browser UI alone with no prompt to install the other components. Common sense is enough to get around this hurdle and install the other parts manually, but that’s a tall order for some.

        Once you’re signed up, Keeper will attempt to import your passwords from your browser. It uses another application that you’ll have to install. Despite our attempts, we couldn’t actually get the application to work on Windows. Every time we tried to open it, nothing would happen. We pulled up Task Manager and the application wasn’t even running there.

        Browser import is available, but we can’t say whether it works. Instead, we used a .CSV file exported from LastPass to import a list of passwords, a process you can follow by going to “more” and then “import” in the browser UI.

        The browser and desktop UIs are identical, so there’s no need to use one over the other. The only advantage to the desktop client is that it supports auto-fill for non-browser applications.

        No matter which you choose, you can organize your entries with folders. We like this approach as it cleans up the usually massive list of passwords, but you add folders as you enter passwords, not separately, meaning you’ll have to type in the name over and over until your vault is organized.

        Unlike most password managers, the browser extension doesn’t offer many features. It’s a quick link to your vault and a way to mess with auto-fill settings. We enjoy these settings quite a bit, as they allow you to customize how the extension interacts with fields in your browser.

        You can turn on auto-login, prompts to save new passwords, prompts to update existing passwords and much more. This is a level of customization we’ve never seen from another password manager and allows you to tailor the experience inside your browser to your tastes.

        We’re not fans of how the vault looks. It’s a weird mash-up of modern and dated looks that don’t lend themselves to a pleasing interface. Plus, settings are scattered across different buttons, making for a frustrating orientation.

        Still, it’s not busted. The client works well and we’re fond of the customization inside the browser extension. Aesthetics aside, Keeper is easy to use throughout.

        Security

        91% - Excellent

        Keeper uses best-in-class security methods to store your passwords. It starts with client-side AES-256 encryption, which means your data is encrypted and decrypted locally. Keeper never sees any of your information and it’s never sent to Keeper’s servers without being encrypted first.

        You can set anywhere from 1,000 to 100,000 rounds of PBKDF2 hashing before sending your unique key to Keeper to unlock your vault. The more rounds of hashing, the less likely a hacker can brute force your password.

        This is known as a zero-knowledge model, meaning you, and only you, know what’s inside your vault. Likewise, Keeper never receives your master password or stores it locally. It is the single key to unlock your information and only you know it.

        That means Keeper can’t unlock your account in the event you forget your master password. You can add up to five emergency contacts who can access your account after an amount of time you specify. Emergency contacts must have a Keeper account and RSA key pair to accept the invitation.

        When sharing anything in your vault with another user, both parties will also need an RSA key pair. This ensures that, even if your information is accidentally sent to someone else, only the intended recipient will be able to decrypt it.

        Adding an extra layer of security is two-factor authentication. Keeper sends a key to your phone that you must enter to unlock your vault. It isn’t turned on by default, so you’ll need to do that in your settings panel. You can also set up third-party authenticators such as Google Authenticator or Duo Security there.

        Keeper also supports FIDO-compatible U2F hardware keys such as YubiKey, if you’d like to use one as your second factor.

        In the desktop or browser UI, you can see a security audit. Keeper will give you an overall score for your passwords and show any reused ones. It’s not nearly as harsh as other security audits, though. We received a perfect score, despite having a few weak passwords in our vault.

        As long as you’re using Keeper’s password generator and stay on top of reused passwords, it shouldn’t matter in the grand scheme of things.

        Rounding out the list of security features is full backup and restore for your account. In the event Keeper’s servers go down or any information is lost during an update, you can restore all of your information with the local backup.

        Support

        94% - Excellent

        Keeper has some of the best support we’ve seen from any password manager. This area usually falls by the wayside, with some managers such as Kaspersky (read our Kaspersky Password Manager review) not having direct contact at all.

        You have 24/7 access to support at Keeper between email and live chat. There’s phone support as well, but it’s focused on the sales end. When we reached out to live chat, we received a response in under a minute.

        Outside of direct support, Keeper has a large help center. You’ll find video tutorials, quick start guides, webinars and a basic FAQ inside. It’s an exhaustive list, considering how simple password managers are.

        The quick start guides and video tutorials are the most useful as they’ll walk you through the basics of using Keeper on all the devices you own. The FAQs is  a mess.

        It’s a single, long page that has answers for all common questions. There’s a search bar but, outside of that, no clear organizational pattern. Finding an answer to your question isn’t the easiest thing to do in the help center.

        This is where a forum would come in handy. Keeper doesn’t have any sort of community forum, an odd omission considering how dense the rest of the support is.

        The Verdict

        Keeper is an excellent password manager with top-notch support, security and a low price tag to boot. While the interface isn’t our favorite, it still gets the job done and we’re fans on the folder organization that comes along with it.

        The only situation in which we wouldn’t recommend Keeper is if you’re on the low, low budget of free. With free plans from Dashlane, LastPass and 1Password, Keeper is fighting an uphill battle against the competition.

        Still, we like Keeper a lot and think it’s one of the better password managers to sink your money into. If you want a few more options, make sure to check out our other password manager reviews.

        What do you think of Keeper? Let us know in the comments below and, as always, thanks for reading.

        Keeper Review

        Not the prettiest, but among the best.

        Keeper proves that it's what's on the inside that counts: though its interface could use a facelift (or reconstructive surgery), Keeper is easy to use, very secure and pretty cheap, to boot. Read our full Keeper review for all the details on why we like this password manager.
        Starts from$ 250per month
        Visit Keeper

        28 thoughts on “Keeper”

        1. I’ve used Keeper for a couple of years and really like it. Agree interface could use a refresh but overall I’m very happy with this solution.

        2. Keeper User Rating

          Keeper works really well and is integrated into Chrome and Firefox. I enjoy it

        3. Keeper User Rating

          FYI, Keeper has a free version that allows the user access from one device. If they need to access their vault from another device it would require an upgrade to sync.

        4. Keeper User Rating

          I got Keeper a couple months ago and overall I am happy with it. A drawback is that you can’t cut info from outside of Keeper to paste inside it as they reserve the right-click mouse function for some user options inside of Keeper. I found that weird & annoying at first but am used to it now. They do allow the user to buffer stuff from inside of Keeper to paste elsewhere outside of Keeper however. Someone said in a review I read that they do not notify you when your subscription is ending and you can find yourself locked out until you pay up if you are not aware. Since I am new I can’t verify that but plan to stay aware of this negative, which sounds very un-friendly of them. But really, I have been pretty happy except at first when it took me days to update all of my passwords to new hard ones rather than the dopey ones I had been using. I am glad I opted for a PW manager finally.

        5. Keeper User Rating

          I use it everyday to manage all my passwords and id’s. I only wish I had it when I was working.

        6. Keeper User Rating

          I love this APP! My husband and I both use it. I highly recommend it!!!

        7. Keeper User Rating

          I don’t know how to sync the info I enter from my mobile device to my Mac. Last time I lost my phone I couldn’t even log in to my laptop because every password I have was in my phone. I now have Keeper on my Mac too but didn’t know I needed to sync??? Loveeee the app though!

        8. Keeper User Rating

          Have had Keeper for a couple of years. In general, I find the app pretty straightforward and useful. However, I feel like the subscription is a bit expensive and only inertia has stopped by from seeking out less expensive options.

          1. Keeper User Rating

            Michael, I’m with you. This industry is moving quickly with 1Password, DashLane and their ilk setting the pace. Keeper was fine when I got it but I don’t see them adding features, functionality, working the user interface for intuitiveness, and suggesting how I can use their product more effectively. I’ve invested time in getting the app set up and don’t look forward to moving to another platforms. That means Keeper has me for the time being, but with each passing month I move closer to biting the bullet and making a change.

        9. Keeper User Rating

          I’ve used several PW apps and I think I like Keeper the best. Most do get you locked in and if you want to change, you can’t easily transfer your database – everyone should fix that. Otherwise, I’m pleased.

        10. Keeper User Rating

          I like the app pretty well, overall. However, there used to be a feature in a previous mobile version that had a tool on the right side of the screen that allowed you to very quickly scroll up/down with minimal motion. I no longer see that feature, which is a huge bummer. I have a lot of entries in the vault and it used to be so much quicker to use that tool than the standard slower inertial scrolling (or whatever it’s called) that is currently in place. The search feature is fine, but just still slower than using that speedier tool it used to have.

        11. Keeper User Rating

          I have used Keeper for several years and it has proven to be invaluable over and over!! Every time I or my wife need a password, one finger and it’s there!! Great functionality and value. I’d recommend and have to several friends/relatives, it as the best I’ve seen so far. Keep it simple for us older non-techno users!!

        12. Keeper User Rating

          Great, easy to use & move from phone to phone. I would be lost without it.

        13. It is my must have on every device. There are so many different passwords it is impossible to remember them without compromising my security

        14. Keeper User Rating

          I like the app a lot BUT I hate the pop-ups and the little red notification bubble that won’t go away because they want me to upgrade and buy their BreachWatch service. I pay for the app and I don’t think I should be constantly seeing ads for the additional service. If you want to show those things to me one time and then make them stop after I’ve checked them out, fine. But not on a regular basis. Other than that, the app functions great, is really helpful, and the UI is pretty nice.

        15. Can anyone explain me how I can use Keeper to log in into my Google account using Chrome? I feel stupid, but I don’t succeed. I already had contact with Keeper via a chatbox, no solution.
          The thing is, in Chrome I first have a UI box to fill in my name or password, then click NEXT, and then the password. Keeper assist me in the first UI box, but not the second ?? 🙁

        16. Keeper User Rating

          It would be nice if it made logging into apps on my iPad and iPhone easy but alas, it means typing in your user ID and copying and pasting your PW

        17. Keeper User Rating

          It’s OK but it has problems, sometimes will not open a site even though it has the correct password.

        18. Keeper User Rating

          Used it for several years on my iphone, with no issues. Simple and reliable interface. Easy to back up and move to a new iPhone.

        19. Keeper User Rating

          Pushy on upselling additional features. Ugly interface, slow, easily disorganized. Good with presence on mobile, web and desktop. I haven’t been able to find out how to setup recovery codes in case I lose my 2FA device.

        20. Keeper User Rating

          Have been using it for several years now. Reliable and easy to use. Would be lost without it.

        21. I consider Keeper to be my most valuable app. Hardly a day goes by that I don’t use it, and I’ve been a customer for several years.

        22. Keeper User Rating

          I chose keeper because it was one of the products that was across all mobile platforms. I continue to use keeper today because it’s dead simple.

        23. Keeper User Rating

          I’ve recently switched form Keeper to 1Password. I was generally happy with Keeper but found the interface clunky and at times frustrating to use. 1Password by comparison provides me with the same functionality but it’s user interface is a joy to use. Keeper prompted this move by giving my details to a third-party survey company which I think is unacceptable practice from a security company.

        24. Keeper User Rating

          I’ve used the Keeper family plan for about 18 months. We purchased it to share with my elderly parents and be able to assist with banking, medical, etc. I loved Keeper at first and now I hate it. Support is lackluster and they rarely provide actual answers to the question. They don’t provide timely support. Keeper doesn’t work well on Chrome for android as there are multiple sites where it just won’t come up and fill the password so you have to go to the app to copy the password and then paste.
          Sharing is not as easy as it should be as “Allow user to manage users and records” in a folder means you still get errors and it won’t let you update data or sometimes even see passwords. My family will be changing password managers.

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        Keeper Review

        Not the prettiest, but among the best.

        Keeper proves that it's what's on the inside that counts: though its interface could use a facelift (or reconstructive surgery), Keeper is easy to use, very secure and pretty cheap, to boot. Read our full Keeper review for all the details on why we like this password manager.
        Starts from$ 250per month
        Visit Keeper
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