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Acronis Cyber Protect Review

Acronis Cyber Protect regularly finds itself among the top online backup services, although you’re probably more familiar with its previous name, Acronis True Image. Despite this rebranding, it’s held on tight to the features, security and backup process that have made it great, as you can read about in this full Acronis Cyber Protect review....

Robin Barber
By Robin Barber (Associate Editor)
— Last Updated: 2022-02-21T16:42:40+00:00
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Acronis Cyber Protect regularly finds itself among the top online backup services, although you’re probably more familiar with its previous name, Acronis True Image. Despite this rebranding, it’s held on tight to the features, security and backup process that have made it great, as you can read about in this full Acronis Cyber Protect review.

Key Takeaways: 

  • Acronis Cyber Protect is a feature-rich service.
  • The pricing is complicated, but the plans are not always a bad value.
  • Acronis takes security seriously with zero-knowledge encryption.
  • The download speeds are impressive, but the upload speeds aren’t great. 

Note that Acronis split this backup service into two products. Acronis Cyber Protect Home Office is the personal backup solution that’s made for up to five computers, similar to the original product. However, now there’s another option aimed at businesses that’s just called Acronis Cyber Protect.  

We’ll be covering both in this review, as each has some unique and interesting features. However, generally speaking, Acronis Cyber Protect is better at managing multiple computers and servers, while Acronis Cyber Protect Home Office is a better value and comes with some great cloud storage features.

  • 11/18/2021 Facts checked

    Cloudwards.net wrote a fresh Acronis Cyber Protect review to reflect the name changes of the backup service, plus added new images, speed tests and information on the business plans.

  • AV-Comparatives has tested Acronis Protection and given it a 99.7% protection rate. This is good even for dedicated anti-malware software, so having it enabled will help protect your computer from malicious code.

  • Acronis Cyber Protect is not an antivirus, it’s an online backup provider. However, it does come with many protection features that are similar to that of an antivirus. They’re very good, but we recommend also using a dedicated antivirus program if you’re worried about your device.

  • Acronis Cyber Protect is an online backup service. This means you can save a copy of your data to some distant servers, so if anything happens to your computer, your personal data is recoverable.

  • Acronis is a genuine business that makes money from keeping user data safe. Even if you don’t trust them, you can protect all your backup data with zero-knowledge encryption, which scrambles the content of your files so that even Acronis can’t read them.

Acronis Cyber Protect Review: Alternatives

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Acronis Cyber Protect: Strengths & Weaknesses 

Pros:

  • Tons of features
  • Zero-knowledge encryption
  • Reliable customer support
  • Plenty of backup settings
  • Great security tools

Cons:

  • Complicated pricing structure
  • Mediocre upload speeds
  • Not very easy to use
  • Slightly laggy client 

Features

95 % – Excellent

For both the Home Office and business solutions, Acronis Cyber Protect gives you a pretty big range of features. Perhaps the most important is the ability to back up a wide range of devices, including Windows, macOS and even Linux desktops, iOS and Android phones, external hard drives and even network attached storage (NAS) devices.

There’s also a good selection of types of backup you can make. For desktops the default is an image-based backup — which includes all the user data on your device — but you can also make file-based backups. You can even make local backups and hybrid backups of your data, which is great for users who subscribe to the 3-2-1 rule for backups.

acronis review types of backup
You can make backups of your whole device or just a handful of files.

You can then schedule your backup, so it only runs at set times. If you want to stop your backup from slowing down your device while the backup still runs, you can throttle the bandwidth that it can use and decrease the priority of the transfers.

Acronis also includes a host of security and data protection tools. For example, you can use your own encryption key to get true zero-knowledge encryption. Even things like ransomware attacks aren’t as much of an issue, as the Acronis Active Protection will protect your backup and the file versioning and deleted file retention features can reverse unwanted changes to your device. 

acronis review file versioning
File versioning and private encryption are in the advanced settings.

Acronis Cyber Protect Home Office Features

Although most of the features found in Acronis Cyber Protect Home Office are also found in Acronis Cyber Protect, there are a couple of differences that make the Home Office program the better choice for most home users. 

Of all the differences, the ability to set up a continuous backup is one of the biggest benefits of using the Home Office version. Selecting the “nonstop” scheduling option means that your backup will upload a new copy of the file every time it’s changed. As your backup scans the device and finds these changes quickly, a disaster won’t be able to threaten any saved files.

acronis review continuous backup
Continuous backup is a great choice for many Home Office users.

Another feature limited to the Home Office version is the “try & decide” tool. As long as this is on, it will save a copy of any file you edit. Then, when you turn it off, you can choose to keep the changes or revert to the original. This is a good form of malware protection, as you can turn it on before opening or downloading anything suspicious, and then reset everything if it was malicious.

Cloud Storage Features

There’s also the archive, a place where you can move files as if it were a more traditional cloud storage. This isn’t one of the best cloud storage services, but if you’ve already got the cloud storage space, it’s great that you can use this to make some space on your device.

acronis review sync files
You can sync files between devices with Acronis Cyber Protect.

You can choose to sync files between computers in the “sync” tab, which will keep that data saved to any devices that you’re signed in on. You’re not even limited to the cloud storage space, as you can choose to only sync files to the physical devices.

We would still go with a service like pCloud for syncing alone — read our pCloud review to find out why — but as an add-on to a solid service, it’s worth considering. 

Acronis Cyber Protect Business Features

Given that Acronis Cyber Protect is the business plan, it’s perhaps no surprise that it supports servers and allows you to attach as many licenses to your account as you want. You’ll also get a whole host of other tools to help manage this account. 

acronis review business dashboard
Acronis Cyber Protect lets you manage all of your devices from one computer.

Among the more basic features are things like usage reports, policy management and admin roles. These are fairly simple ways to make sure your account is being used correctly and that there aren’t any major problems.

You’ll also get some remote management features. These will let your designated admins access any other device and install Acronis Cyber Protect, as well as run updates and upload files. Admins can even check to see usage statistics and devices that have potential security issues.

acronis review device overview
Admins can get a good overview of the backup network.

You can get many of these features with the cheaper Acronis Cyber Backup plans. However, Acronis Cyber Protect will also give you extras like URL filtering and exploit prevention for added security, hard disk health monitoring to help ensure no data is lost by accident, and data deduplication to prevent the same file being uploaded countless times. 

These extra features are all great, but we would still like to see the option of a continuous backup on these plans. You’ll also have to look elsewhere if you want to choose storage providers other than Microsoft Azure and Google Cloud — reading our CloudBerry Backup review is a good place to start.

Acronis Cyber Protect Features Overview

Backup
Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup
Restore
Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention
Security
Private Encryption
At-Rest Encryption
In-Transit EncryptionTLS
Encryption ProtocolAES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server SettingsAcronis Cyber Backup
HIPPA Compliant
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
File Sharing
Device Sync
Free Trial 30

Pricing

85 % – Very Good

Acronis has three plans for personal users, three plans for business workstations and three plans for servers. The personal plans can be expanded to cover one, three or five devices, and there are slightly different business plans for virtual machines.

Naturally, this leads to a rather complicated pricing structure. Before we go into our more detailed breakdown, this table will give you an overview of the costs for one device. 

Acronis Cyber Protect technically does not offer unlimited backup storage, but customer service said it could backup any hard drive size. If you’re looking for unlimited, check out our unlimited backup storage article for other solid online backup services.

Acronis Essentials One Computer
  • : Unlimited GB
Acronis Essentials Three Computers
  • : Unlimited GB
Acronis Essentials Five Computers
  • : Unlimited GB
Acronis Advanced One Computer
  • : 200 GB
Acronis Advanced Three Computers
  • : 200 GB
Acronis Advanced Five Computers
  • : 200 GB
Acronis Premium One Computer
  • : 1000 GB
Acronis Premium Three Computers
  • : 1000 GB
Acronis Premium Five Computers
  • : 1000 GB

Acronis Cyber Protect Home Office Pricing

acronis review home pricing
Acronis Cyber Protect Home Office has three solid plans on offer.

Acronis Cyber Protect Home Office has three decent plans priced for different number of devices. 

The first option for Home Office is the Essentials plan. For one, three or five devices, this costs just $49.99, $79.99 or $99.99 per year, which isn’t too bad compared to the pricing of IDrive. However, this lacks many of the nice-to-have features — such as hybrid backups, real-time malware protection and cloud storage.

Next is the Advanced plan at $89.99, $129.99 or $189.99 per year, depending on how many devices you get. This will give you almost everything, including 500GB of cloud storage. It’s a little expensive for just a good backup solution, but cheaper than buying a separate cloud storage service.

Finally, the Premium plan gives you a full terabyte of space and access to Acronis ASign and Acronis Notary — for signing documents online and authenticating the authenticity of a backup with the blockchain. At $124.99, $189.99 or $209.99 per year, this is a good way to get extra cloud storage without paying much. You can get more space for $40 per year per 1TB.

The 5TB version for one computer costs just $284.99. This is pretty close to Sync.com, which costs just $240 for a year of 6TB — read our Sync.com review to learn more. If you consider the unlimited storage for your backups, it’s surprisingly competitive with even the best value cloud storage services.

Acronis Cyber Protect Pricing

acronis review business pricing
The business plans are more expensive, but come with some great tools.

The Essentials business plans are fairly cheap but aside from very basic back up options and some security features — mainly the vulnerability assessments and some remote protection tools — you don’t get much.

If you want more backup options, you’ll have to go with the Standard business plan. This includes things like full image-based backup, retention rules, bare metal recovery and some extra security features, like hard drive health monitoring and a data protection map. You’ll also get more cloud storage space, which is a nice add on.

Finally, there’s the Advanced plan, which gives you access to all the features available. The most interesting of these are the management tools, which will give you a wider range of ways to control the devices that are attached to the account.  

Ease of Use

80 % – Good

In order for Acronis to include as many features as it does, the user interface includes a somewhat intimidating number of tools. To keep everything neat and tidy, Acronis packs these away into a selection of tabs along the side of the client.

acronis review desktop client
Acronis has plenty of features but isn’t too overwhelming.

These tabs are all well named and easy to navigate. If you want to look at your account settings, they’re in the “account” tab, or you can go into the “sync” tab to control what gets synced to your other devices. 

However, the “tools” tab ends up holding onto many of the features that don’t really fit anywhere else. We can’t really fault this approach — it’s not like the client can have many more tabs without getting too complex — but it means that everything from the system cleanup tool to the disk cloning tool are grouped in next to each other.

acronis review tools tab
The “tools” tab is filled with a variety of different tools.

The other issue with the Acronis client is that it has a habit of slowing down. It doesn’t freeze your entire device when it happens, but you’ll think your device has frozen when you click a button and nothing happens for a few seconds.

This lag is annoying, especially when you’re changing your backup settings. However, it doesn’t seem to slow down other apps while it’s running in the background. So once you’ve set up the backup, you should be fine to continue using your device.

acronis review mobile app
The mobile app is simpler but less powerful.

The Acronis mobile app is much simpler, having just three tabs “backups,” “browse” and “settings.” This is a great, quick way to make a mobile backup and it’s also much snappier than the desktop client, but it lacks many of the advanced features.

File Backup & Restoration

95 % – Excellent

Making a basic backup in Acronis Cyber Protect Home Office couldn’t be easier. After downloading the client and signing in, you just click the next button three times, choose a location — either the Acronis Cloud or a local storage device — then click “back up now.”

acronis review create a backup
Creating your first backup is really easy.

However, unlike other similarly easy-to-use services like Backblaze — read our full Backblaze review here — you can choose to tweak your backup in quite a few ways before you start it. 

For example, once you’ve selected where you want to store the backup, you can click “encrypt backup” to add zero-knowledge encryption with a password of your choosing. 

acronis review encrypt your backup
Zero-knowledge encryption is a great way to keep your data safe.

You can also choose when your files are backed up. The arrow next to the “back up now” button lets you delay the start for a few hours, and you can set a full schedule in the options menu. You have plenty of control here, and you can even have a continuous backup or back files up on an event.

Once you’ve run your backup, you’ll be able to restore it by selecting the backup plan and opening the recovery tab. This will give you the file structure of your backup. Once you’ve selected the files and folders you want to restore, you can click next to get started.

acronis review restore from a backup
Recovering files is almost as simple as making a backup.

You can then change some of the options, such as the priority of the download, whether you want the original date on the file and where the restored data will be saved. By default, everything will go to its original location and individual files will overwrite existing ones.

Once you’ve selected the restore location and file settings, you can start your recovery and your files should be back quickly.

Speed

80 % – Good

Being an easy-to-use and feature-rich service is great, but if you’re waiting hours for your backup to update every morning, you’re probably going to have a pretty frustrating experience. Because of this, we tested Acronis Cyber Protect Home Office’s speed by uploading and downloading a 5GB test folder.

This folder was filled with a variety of file types and was transferred across a 100 Mbps connection. This means we would expect both the upload and download speeds to be around six minutes and 40 seconds, if it was using 100% of our bandwidth. 

First attempt:Second attempt:Average:
Upload0:42:430:23:210:33:02
Download0:07:190:07:190:07:19

As you can see, the download speeds were not only speedy but also remarkably consistent at exactly 7:19 for both tests. Fast downloads are especially important, as this lets you get your data back after a disaster. 

However, the same can’t be said for the upload speeds, which were pretty mediocre. An average of just under 20% of our maximum bandwidth is disappointing. If you’re only uploading small amounts of data at once, it runs fast enough to not be a major problem, but longer backups might feel painfully slow.

Security

95 % – Excellent

The core of any good cloud-based service’s security is encryption. If the person looking at your files only sees scrambled data, nothing of value has been lost. Like basically every other service, Acronis protects all traffic with SSL/TLS encryption and stores everything with AES-256 bit encryption.

What’s rarer is finding zero-knowledge encryption — where even Acronis can’t look at your data. To get this, you simply have to click the “encrypt backup” button and enter a password. You can also access this from the “advanced” section of the backup options menu.

However, encryption isn’t where the cybersecurity measures stop. There’s also web filtering — which gives real time protection against potentially dangerous websites — and the “active protection” feature, which acts like antivirus software by searching for and nullifying malware and ransomware before it can do too much damage.

acronis review active protection
It isn’t a fully fledged antivirus, but Acronis Active Protection is still pretty good.

Data center protection is also taken pretty seriously at Acronis, with 24/7 security, surveillance cameras, and both biometric and key card restrictions on the entrances. This stops anyone from physically getting into the company’s servers and accessing your data that way.

We would like to see proper proxy server integration in the backup process and an option for two-factor authentication. However, even without these, this is clearly one of the most secure services available, along with services like SpiderOak One and Carbonite — read our SpiderOak One review and Carbonite review here.

Data Protection With Acronis Cyber Protect Cloud

Alongside the security Acronis offers for the home and small business users, there’s also Acronis Cyber Protect Cloud. This is aimed at companies with many clients on their network, and it’s packed full of security features.

Not only does it come with all the tools from even the Acronis Cyber Protect Advanced plans, but it also has port control, patch management, ways to safely test your disaster recovery services, investigative tools like the forensic backup, and a wide array of monitoring and detection tools.

Privacy

90 % – Excellent

Although a big part of privacy is private encryption, the server locations and privacy policy also matter, as your encryption key doesn’t hide all of your information, including things like your account details.

Luckily, Acronis does well with server locations, with an impressive 38 data centers across 29 countries. Not all of these are available to all users, but you should be able to get your personal information into a country with some good cloud privacy laws, if you request it.

acronis review countries infographic
Acronis has data centers all over the world.

However, the privacy policy could be better. It’s a long winded and legalistic document, which details how it gathers pretty much all the data it can. Obviously, Acronis has to store account information, but it also takes device information, activity logs, information on disabled features and anything that you send in a support message or survey.

The section on who they share data with doesn’t narrow anything down either. It basically says that if they work with another company and Acronis thinks it’s necessary to share the data, it can be shared. 

acronis review privacy policy
The privacy policy is far from the best we’ve seen.

Most of this is anonymized and they try to ensure that third-parties have good data protection practices, so it isn’t a massive privacy issue, but if you want as little information out there as possible, Acronis Cyber Protect probably isn’t the best way to go. 

Customer Support

100 % – Excellent

Although Acronis Cyber Protect and Cyber Protect Home Office are fairly reliable and easy to use, there’s still a chance that something goes wrong. In those situations, you’ll need to reach out to the available customer support.

The first place to look is the knowledgebase and user forums. Acronis has both of these tools, and they’re great sources of information on using certain features and fixing common problems. Just select the software you’re using and search for a few keywords, and you’ll hopefully find some relevant answers.

If the knowledgebase and forums don’t have an answer, you should then contact the support team directly. The easiest way to do this is through the live chat. You’ll first enter your product information and issue, then you’ll be connected to a person who will try to fix the problem.

acronis review live chat
The Acronis live chat is a great way to get help.

If the live chat support team can’t solve the problem, then you can choose to open a support ticket and get help via email. This is obviously slower, but the team was able to consistently get back to us within a day, and solved our problems in a couple of messages.

For issues that are better solved by talking with someone over the phone, Acronis has a range of 24/7 phone numbers that anyone with an active subscription can use for support. 

Overall, there isn’t much wrong with the Acronis customer support. There’s a good selection of ways to contact the team, everyone we spoke to was helpful and if they couldn’t solve the problem, they were able to send us to someone who could. The only slight issue is that the live chat wasn’t always available, even though it claims to be 24/7. 

Final Thoughts

Although it could be a little cheaper and faster, overall Acronis Cyber Protect Home Office is a solid and secure backup solution that has an impressive range of features. It has a space among the best online backup providers for good reasons, and it’s unlikely you’ll be disappointed by what it can do.

The business solution, Acronis Cyber Protect, has similar issues, with the steep pricing really holding it back. However, it’s still our second favorite online backup for small businesses, just losing the top spot to a faster service that’s easier to use, Crashplan — read our full Crashplan review here. 

What did you think of our review of Acronis Cyber Protect? Do you like having plenty of features and security tools? Are the complicated pricing structures and slow upload speeds major problems for you? Let us know in the comments below. Thank you for reading.

- 1000 GB starts from $4.14 / month (All Plans)
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11 thoughts on “Acronis Cyber Protect”

  1. Right now my needs are limited. I see there is Acronis 16 and 17. Big difference? Just uploading some Photoshop stuff. Pictures, Audio of child. Why would i get this?

    Backing up operating system in case of massive system failure. Keeping External HD at house in Fire Safe. Your thoughts? I heard it takes Back Blaze 30 days for 1st back up. Long time?

    Reply
  2. I am having a major problem with my cloud backup (via Acronis 18)
    The web dashboard tells me that I have a back up of 2.2TB, however the desktop tells me that it is 1.5TB (which matches what is in the folders being backed up).
    I have run the online “Clean Up” and the dashboard tells me that the space is now 1.5TB, great!
    However, as soon as I run the backup again (no change in data on PC) the dashboard again reports 2.2TB) meaning that I have lost 700GB of cloud storage.
    Acronis tech support tell me that the only way that I can free up this space is by deleting the whole cloud backup and starting again. This is clearly unreasonable as such a large backup takes weeks and during that time I no longer have a complete backup.
    Lots of emails and repeated “do this and it will fix it” and today back to “delete the backup and start again”!.
    Been going on for months now.
    Really frustrating!

    Reply
  3. Acronis TrueImageCloud: It does work BUT….
    March 2018. I was just called in to assist a small company hit with Ransomware, all data destroyed on their server. I initiated the Acronis Cloud Recovery they used and it is not yet at 50% – THREE DAYS LATER!!!
    It needs to restore around 800GB spread across three drives from their HP Proliant Server. I guestimate they will be down for a whole solid week or more. This service is really only good for an additional layer of protection. Do not even think about using this for Disaster Recovery unless a really small quantity of data needs to be restored. It is just WAY TOO SLOW!

    Reply
  4. Not sure what all the hype about “fast” is in this review? My initial upload of 18GB is taking about 3 days. Wouldn’t call that fast…or even average. CrashPlan,Carbonite, and Idrive were all much faster, BackBlaze was faster as well. This is the slowest upload I’ve ever experienced.

    By the way, my internet is 250Mbps download, 10Mbps upload. Settings in Acronis are “Maximum” speed and “high priority”. Bottleneck is not on my end.

    I was expecting a LOT better from this review. This is my third day of uploading day and night, and it says it will finally finish today. I’ll believe it when I see it. About ready to give up on it at this point.

    If the download (restore) is as slow as the upload, I won’t be buying this one. I’ll test the download before paying, for sure.

    Reply
    1. Yes, the bottleneck is clearly on your side. 10 Mbps of upload is clearly very little, and it is this one that matters, not the download. With 90 Mbps it took me a little less than three days to back up more than 110 GB

      Reply
  5. Started using in 1/18. Initially worked fine. But it took forever to upload my files, but probably due my wanting to mirror my hard drive.
    This past May, the email notices whether the backup succeeded stopped coming. Their tech support is on my phone & remote access repeatedly. Lately, it is daily! They send test emails which work, next day no emails even though the backup succeeded. Today, the emails are coming, but the backup fails over & over and they were on remote access over 3 hours!

    I imagined a backup service where I did not have to baby sit it. Not very encouraging that if I did need a recovery, that it would work.

    Reply
  6. Synchronization NOT supported on Macs. A showstopper for me unfortunately as I would have purchased it otherwise.

    I signed up for the trial version of Acronis True Image 2020 based on this positive review (thank you btw) and thought I had finally found the best solution for me after testing many other providers. Unfortunately, the Mac version of their desktop application is a pruned down version of what they offer for Windows (the screenshots above on this review are of the Windows version). The Acronis technical support couldn’t tell me why such a basic feature was not offered for Mac users other than that it was not supported on Macs but that they will pass along my feedback.

    The sync feature for Windows is unique and designed well though. You can create multiple ‘syncs’ in the desktop application similar to pCloud and then can join the syncs from other computers instead of recreating the sync relationship (which I unfortunately couldn’t test as it’s not supported on Macs).

    Now I need to decide between sync.com and pCloud.

    Reply
  7. Acronis online back up is NOT unlimited. No where on their website is this stated. I also opened an instant message chat session with a help rep. She confirmed that there are max limits to online storage:

    Using trial for Acronis True Image 2020, you can upload up to 1TB data to Acronis cloud.

    If you buy Acronis True Image Premium Subscription, you will get 1TB cloud be default. You can also select 2,3,4 and 5TB of cloud during purchase.

    You can upload maximum 5TB data to Acronis cloud if you buy Acronis True Image Premium Subscription with 5TB cloud.

    Reply
  8. I want to know where in Acronis states that their storage is unlimited? Please let us know or fix your article please.

    Reply
  9. Hi, the 1 key item Acronis has is its unlimited versions, you can’t really loose files. However price wise it is not as good as others.

    What is a problem is the mobile app doesn’t work properly. The software is bundled with antivirus you don’t need, buy a top tier antivirus solution.

    Lastly when installed and with antivirus turned off was the number of processes that where running!

    Reply
  10. I’ve just gone to try this, using the “try free for 30 days” trial. It wouldn’t let me even start the program unless I created an account. Trying to create an account was met with a “couldn’t create account” error message. The Acronis website suggested it might the email or password might be incompatible. Several email and password iterations later, I still couldn’t create an account. Something a virus might do? (I downloaded the installer exe direct from Acronis) I then closed the program, before heading into Task Manager. Acronis had about 8 or processes running. Clicking on them to end the processes did nothing and doing so on one of them caused Task Manager to go haywire, then close. I couldn’t re-open Task Manager after that. Blocking access to utility progs reminds of something a virus would do. I then tried restarting the PC. I was unable to do so, again reminiscent of something a virus would do. After doing a forced restart, Acronis again had a bunch of processes open. I then uninstalled it from my PC. This program behaves just like a virus and should be avoided at all costs!

    Reply
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