RoboForm Review

RoboForm is an inexpensive password manager that presents a ton of options to people who want to tweak them. Those that'd rather set and forget their password manager may need to consider another option, though. Read our full RoboForm review for details.

By Jacob RoachDeputy Editor
— Last Updated: 15 Nov'18
2018-07-13T00:02:59-08:00
Table of Contents Rating
Features
88%
Very Good
Pricing
81%
Good
User-Friendliness
72%
Decent
Security
80%
Good
Support
86%
Very Good
User Reviews & Comments

Good
Starts from $ 199 per month
Visit RoboForm

best-password-manager
RoboForm is a powerful choice for a password manager. Its features make it an obvious one for our best password manager list with inexpensive rates and solid security to back it up. Even so, this password manager may have too much power, presenting an overabundance of options that won’t be relevant to the majority of users.

In this RoboForm review, we’re going to cover everything this password manager brings to the table. We’ll talk features, pricing, user-friendliness, security and support, then give our verdict on who should pick it up.

Before we dive in, you should note that a password manager won’t save you from weak passwords. You can learn about how to setup a strong password with our password generator to make sure none of your online accounts are compromised.

Alternatives for RoboForm

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Strengths & Weaknesses

Pros:

  • Inexpensive
  • Lots of features
  • Offline access
  • Emergency contacts
  • Multi-device sync

Cons:

  • May be too much for newbies
  • Difficult to use support

Features

88% - Very Good

RoboForm has all the key features we like to see from a password manager. Outside of password storage, the application stores credit cards, notes, identities, contacts, bookmarks and non-browser applications. It doesn’t have the depth of 1Password (read our 1Password review), but the list should suffice for most.

The interesting inclusion of the lot is bookmark storage. As long as RoboForm is installed, you can access your browser bookmarks on any device. Most modern browsers sync bookmarks anyway, but it’s there if you need it.

We like that RoboForm allows you to share all of this data, as well. You can share single items or an entire folder with another user, so long as they have RoboForm installed and you have matching RSA keys.

While not the most optimal form of sharing, RoboForm allows you to set emergency contacts that can access your account in the event something happens to you. You set a time frame between 12 hours and 30 days of inactivity, after which your account will be open to the recipients you select.

RoboForm has applications for Windows, Mac, Linux and, surprisingly, Chrome OS. Mobile versions are available for Android and iOS as well with full, automatic multi-device sync. It also works on all major browsers, including Chrome, Firefox, Microsoft Edge and Opera.

The browser extension provides a quick look at your vault, but is mainly used for auto-fill and password capture. RoboForm’s main method of adding passwords is capturing them as you log in to sites, but browser and .csv import are available.

RoboForm comes with storage space, unlike Password Depot (read our Password Depot review), but you can opt for local-only storage. While it’s not recommended, it opens up the possibility of offline access to your RoboForm data, which will sync across devices whenever you connect again.

Overall, we’re impressed by the beef RoboForm brings to the table. The feature set is useful in practice without too many features making the system overly complicated. We’d like to see batch password features like Dashlane has (read our Dashlane review), but this is true of nearly all password managers.

Pricing

81% - Good

Free
  • Single user Single device
RoboForm 8 Everywhere
  • Unlimited devices Multi-device sync Single user
1-year plan $ 1.99 / month
$23.88 billed every year
Roboform Families
  • Up to five users Unlimited devices
1-year plan $ 3.98 / month
$47.75 billed every year
RoboForm Business
  • Price per user Employee accounts
1-year plan $ 2.50 / month
$29.95 billed every year

RoboForm has a comprehensive lineup of plans that span individuals to businesses. The prices are cheap, too, with the largest discount requiring a multi-year commitment. We like the inclusion of a free plan, but it’s not as feature-rich as those from other password managers.

The free plan is for a single user on a single device. You can download RoboForm elsewhere, but you will not be able to log in to your account or access your data. We like the LastPass free plan more (read our LastPass review). It offers multi-device sync without charging a single dime.

That said, it’s an understandable omission and shouldn’t turn you away from trying RoboForm’s free plan.

An upgrade to Everywhere is worth it, though. This premium offering comes with full multi-device sync and support for an unlimited number of devices. The cheapest point of entry is a five-year contract, but the annual rate of $19.95 is only slightly more than Kaspersky (read our Kaspersky Password Manager review).

The family plan is essentially five Everywhere licenses. It adds some basic user management, but not much else, for the same price as 1Password’s family plan.

Business plans get expensive, but that’s true of most password managers. The $29.95 annual rate per user is still less than LastPass, which charges $48 annually per user. A business plan comes with separate employee accounts and team sharing options.

RoboForm sits between other password managers. It leans toward the cheap end, which is good, but not enough to make it stand out from other offerings. We like the inclusion of a free plan and, while it doesn’t come with multi-device sync, we can’t complain too much.

User-Friendliness

72% - Decent

RoboForm stumbles when it comes to user-friendliness. While the interface is up to date and there aren’t any egregious design errors, there are too many options that won’t pertain to the majority of users.

Let’s start with what we like about RoboForm, though. The auto-fill and browser capture are excellent. RoboForm never misses a beat when you enter your password, and you can customize how often notifications appear in the settings.

Form and non-browser application auto-fill also work tremendously. In every application we tested, RoboForm snapped in the information without hesitation, even on non-standard login forms.

That is one of its strongest points. It operates in the background. However, setting up the application is difficult as the interface has an overabundance of buttons and options that the average user won’t care to mess with.

That’s the average user, though. RoboForm isn’t unnecessary like Password Depot, but may overwhelm non-techies. There are so many different ways to customize the experience including hot keys, a browser toolbar and a context menu for Internet Explorer. RoboForm even allows you to upload your own language file for the interface.

As a bunch of techies here at Cloudwards.net, we can appreciate the customization. We do, however, realize that most people don’t like digging in the trenches and getting their hands dirty, which is what RoboForm begs you to do.

There is some standard password manager fare that we like. RoboForm allows you to create folders to organize your accounts, which is a big step in cleaning up the interface, especially since it supports multiple entry types.

Additionally, RoboForm has the full suite of import options. You can import passwords from major browsers, other password managers or any .csv file. Our LastPass export file imported with no issues.

That’s one of the benefits of having so many options. Things like folder organization and password import aren’t simple oversights. However, it seems RoboForm hasn’t struck the middle ground that Dashlane has, where there is enough power without going off the deep end.

Security

80% - Good

RoboForm uses industry-standard AES-256 encryption for your data. It’s encrypted locally on your device and then sent to RoboForm over a TLS/SSL channel so it’s next to impossible to intercept and decrypt.

Your data also goes through a few thousand rounds of PBKDF2 hashing. This key stretching algorithm helps protect you from someone brute force attacking your password.

RoboForm is a zero-knowledge provider. All your encryption happens locally, so RoboForm never sees what you’re storing. Your master password is never sent to RoboForm, either. Only you know it and, should you forget, RoboForm can’t do much to unlock your account.

You’re not required to send any data to RoboForm. As long as you have the Everywhere plan, you can choose to store your files locally. We wouldn’t recommend it, as your local machine is far easier to breach than enterprise-grade servers, but the option is there.

RoboForm offers two-factor authentication which is turned off by default. The first time you log in, you’ll need to use the code sent to your email to unlock your account. After that, you can use your email, phone or Google Authenticator from the security settings in the browser UI.

We would like to see support for some of the other best 2FA apps, as well as hardware methods such as YubiKey.

In the desktop client, you can see a security analysis. It’ll show you the overall strength of your passwords, as well as any reused ones. RoboForm will also show you any duplicate entries here, which is something we haven’t seen.

RoboForm sits at the top in terms of security, but we wanted to see some sort of notification system for breaches on your account. Dashlane, for example, will send you a notification any time one of your accounts may be compromised.

Support

86% - Very Good

Support has gotten a lot better since our last update on this review. The help center and starter’s manual are helpful for answering common questions about the interface and troubleshooting problems. Contacting RoboForm is much easier now, too. 

We sent an email to RoboForm to see how fast the support team responds. On a weekday, we received a reply in under an hour, the fastest we’ve seen from any password manager. Finding the contact page was a nightmare, though.

You have to navigate to support, open the online support system, scroll through a FAQ, click on “submit ticket,” scroll through another FAQ, then, finally, you can type your message. There are so many unnecessary steps. We wish RoboForm would take you to a simple contact form from the first click.

Editor’s Note: RoboForm has since removed this process and direct support is much easier to find. 

In addition to email support, RoboForm offers live chat on weekdays from 9 a.m. to 6 p.m. EST. Live chat requires a separate subscription. 

RoboForm is one of the few password managers that offers callbacks, too. You can request a callback on any support issue and representative will get back to you. 

Your best bet is to use the help center. RoboForm has a massive list of articles covering everything from general usage to importing and exporting. All articles have step-by-step instruction and screenshots, so they should be simple to follow.

The help center is for exactly that, help. There is a user manual, as well, that will walk you through how to use the software. RoboForm has separate guides, with plenty of screenshots and detailed instructions, for Windows, Mac, iOS and Android.

We like RoboForm’s support a lot. Our simple inquiry was answered far and above expectations, quickly. RoboForm has pushed this to the forefront, with the excellent self-help to back it up. Overall, it’s excellent. 

The Verdict

RoboForm is the password manager that techies should look toward. There are a ton of options just waiting for you to tweak. Outside of that, RoboForm is a solid password manager that worked in every situation we threw it in.

While it’s a solid password manager, the extra icing on the proverbial cake may be a bit too much for non-tech people to stomach. The options are powerful, but unnecessary for the majority of users.

For a more middle ground approach, we like Dashlane and Abine Blur more (read our Blur review). You can read about those two and more in our password manager reviews.

What do you think of RoboForm? Let us know in the comments below and, as always, thanks for reading.

RoboForm Review

An inexpensive password manager with too many options

RoboForm is an inexpensive password manager that presents a ton of options to people who want to tweak them. Those that'd rather set and forget their password manager may need to consider another option, though. Read our full RoboForm review for details.
Starts from$ 199per month
Visit RoboForm

2 thoughts on “RoboForm”

  1. RoboForm User Rating

    I’ve used it since inception. I have no probkem with “too many features for the average user”. I think it’s silly to even state this as roboform allows users to operate at their own level of tech comfort and there is absolutely no need to get into the weeds unless one wants to. The fact that it has so many features is very helpful for those of us who take security and the granularity it requires seriously. On the other hand, if one just wants simplicity, that is available and out front. There are some areas that are annoying to me and one is it’s security survey of passwords. I think it should be a lot more robust and feature rich. I was disappointed with the version 8 upgrade as it’s just bare bones and your just stuck changing passwords manually that security flags instead of offering to automate the process more. Also, in the import to the New version 8, the timestamp of all the passwords changed to the single date of the import/upgrade! Also while it tells you about reused passwords it doesn’t let you sort them and just see what’s the same and get it done. I’m really really disappointed in the password security feature,. It’s new, they never had it before and have lagged for years behind others in this regard and then seem to have added it as a grudging after thought concession. Also while it can export to a csv file it only does this for passwords and not safenotes and identities. A smart and great feature they dropped is Roboform Go so the option (I paid for and used) to have RF on a usb stick is just gone. Terrible backward step. They also discontinued the integration with GoodSync. Not sure if this was because it was redundant or what. Neither did they offer me any discount on the everywhere subscription for being a purchaser of multiple licenses over the years which up until version 8 had included and was integral to RF Everywhere in the purchase of the desktop license. They are a great PWM but make many boneheaded decisions. As a result I’ve transferred/backed up all my data to another password manager that has the usb option and as a “just in case” alternative if Roboform continues the trend to go backwards and lags on needed automation and thoughtful useful features of security in their security section application. I’ve also noted that Roboform has removed the ability of other password managers to import ALL user data with their new format/csv export feature thus making it very difficult to migrate to another PM if needed for any reason. I DON’T like my data and security decisions being controlled because the company is being propritary and protecting their income territory by locking users in. There’s just no room for this in security management and I’m sick of these practices across the board considering how dire online security has become for all. All security solutions need to pull together. 3 stars for a great program over the years and giving many options, 2 off for the other reasons stated.

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RoboForm Review

An inexpensive password manager with too many options

RoboForm is an inexpensive password manager that presents a ton of options to people who want to tweak them. Those that'd rather set and forget their password manager may need to consider another option, though. Read our full RoboForm review for details.
Starts from$ 199per month
Visit RoboForm
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