VPN.Express Review

Trying to cash in through name recognition, VPN.Express is a mere shadow compared to the service whose name its ripping off. However, its existence is a great way to showcase all a VPN shouldn't be, so we recommend reading our full review anyway.

By Brian MurrayWriter
— Last Updated: 28 Feb'19
2019-02-28T03:56:09-08:00
Table of ContentsRating
Features
40%
Terrible
Pricing
65%
Decent
Ease of Use
50%
Poor
Speed
70%
Decent
Security
50%
Poor
Privacy
80%
Good
Streaming Performance
50%
Poor
Server Locations
65%
Decent
Customer Service
1%
Terrible
User Reviews & Comments

Poor
Starts from $ 499 per month
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VPN.Express seems to be attempting to ride the coattails of ExpressVPN, judging by its name and similar font. ExpressVPN is our favorite virtual private network provider, so if you want to save time and learn about the best there is, we suggest heading to our ExpressVPN review.

That said, if you want to stick around and see a nearly comprehensive list of what a VPN provider can do wrong, you’re in the right place. VPN.Express offers reasonable prices and its sustained download speeds aren’t bad, but high ping time and a sort of ramp-up effect with data transfer make the browsing experience almost intolerable.

Non-existent customer support and an outdated website add fuel to this dumpster fire, making for a frustrating experience that we wouldn’t want anyone to go through. You should save yourself the hassle and read our best VPN guide instead.

Alternatives for VPN.Express

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Strengths & Weaknesses

Strengths:

  • Decent sustained download speeds
  • Good privacy policy

Weaknesses:

  • Sluggish browsing
  • Does not get around geoblocking
  • Featureless
  • Non-existent customer support

Features

40% - Terrible

To say that VPN.Express is lacking in features would be an understatement. The client has no settings menu and offers no configuration options. You simply get what you get. That means there is no way to configure it to run on start-up, no killswitch and no split tunneling.

It claims to offer several protocols, but when you take a look at the guides on the website, you find that they have to be configured manually and are not supported by the client.

On the VPN.Express website, you might see bragging about being the “easiest VPN ever.” In some ways, that is true. For example, there is nothing to configure or set up. Still, most people will see that as a drawback rather than a feature to boast about.

As we get deeper into this review, you’ll see just how barren the features of VPN.Express are. The security options, payment options and even customer support are severely lacking.

VPN.Express Features Overview

Starts from$ 499per month

General

Payment methods
PayPal, PaymentWall
Accepts cryptocurrency
Simultaneous connections
Unlimited
Supports split tunneling
Unlimited bandwidth
Free trial available
Refund period
7 Days
Worldwide server amount
64 Servers
Desktop OSes
Windows
Mobile OSes
Android
Browser extensions
Chrome, Firefox, Opera
Can be installed on routers

Streaming

Can access Netflix US
Can access BBC iPlayer
Can access Hulu
Can access Amazon Prime Video

Security

Encryption types
128-AES, 256-AES, 2048-bit SSL
VPN protocols available
IPSec, OpenVPN, PPTP, L2TP
Enabled at device startup
Allows torrenting
No-logging policy
Passed DNS leak test
Killswitch available
Malware/ad blocker included

Support

Live Chat
Email support
Phone support
User forum
Knowledgebase
Outdated

Pricing

65% - Decent

VPN.Express charges a run-of-the-mill rate if you subscribe on a month-by-month basis. That said, there are significant discounts if you sign up for longer periods. Though the pricing is not overpriced, you would expect to get a better deal given that you don’t get many features that its competitors provide.

Monthly
  • Unlimited GB Bandwidth
  • Unlimited Included Devices
  • Bitcoin
6 Months
  • Unlimited GB Bandwidth
  • Unlimited Included Devices
  • Bitcoin
6-months plan $ 7.99 / month
$47.94 billed every 6 month
1 Year
  • Unlimited GB Bandwidth
  • Unlimited Included Devices
  • Bitcoin
1-year plan $ 4.99 / month
$59.88 billed every year

VPN.Express’s prices are standard for the VPN industry. Though they are not a rip-off, they are not a good deal, either. Unfortunately, the provider does not take credit cards as payment. It takes PayPal, PaymentWall and bitcoin, as well as several other cryptocurrencies.

If you’re looking to sign up to a VPN for more than a year at a time, check out our NordVPN review. NordVPN offers pricing in the two and three-year time frames that is hard to beat. On the other hand, if you only plan to sign up on a month-by-month or quarterly basis, it is worth taking a look at our Private Internet Access review.

All of VPN.Express’s plans allow for unlimited bandwidth and connections. It also has a seven-day refund policy that allows you to get your money back if you’re not satisfied with the experience.

In several places on its website, VPN.Express claims to have a free seven-day trial, but there seems to be no way to sign up for it, which makes us think it is considering its refund policy a “free trial.” For the “free” trial period, you need to pay for a subscription, then get a refund. Getting in touch with customer service might be difficult, though, as we’ll discuss later.

If you’re looking to try a genuinely free VPN to see if it’s for you, take a look at our article on the best free VPN services.

Ease of Use

50% - Poor

VPN.Express is a hassle to deal with from the start. It does not take credit cards as a form of payment and there was an issue when we submitted payment through PayPal. We received an email saying the payment had not gone through.

Despite that message, we got an invoice saying we had paid for the service. Upon trying to log in using our email as a username, which is standard practice when you are not asked to make a username, we could not log in.

As it turns out, VPN.Express automatically generates a random username for you that you must use to log in. Once logged in, we took a look at the guides on the VPN.Express website and downloaded the client.

When you open the client, you are presented with three connection options, a toggle switch for connecting and disconnecting and a menu for selecting the location you want to tunnel to. The three options you are presented with are “location mode,” “freedom mode” and “nearby mode.”

There is no explanation for what the options mean. Neither the website nor the client indicates what the difference between “location mode” and “freedom mode” might be.

If you select change location, you will be presented with a non-alphabetized list of countries. Most VPNs also display flags next to each country, which is one of those features that you won’t appreciate until you have to live without it. The non-alphabetized nature of the list and lack of flags makes it much more difficult than it should be to browse the options.

If you’re looking for an easy-to-use VPN, we suggest checking out our CyberGhost review. It has a client that makes sense and gives you options while still being user-friendly, even for those who are not familiar with using VPNs.

Speed

70% - Decent

As is often the case with the more questionable VPNs, a simple table cannot capture the experience of using VPN.Express. By the numbers, its looks good. On sustained downloads, it’s able to retain much of our connection’s download speed and loses about a third of the upload speed.

What’s interesting is that those results seem consistent over distance. Whether connecting to a server in Seattle, which was about 2,800 miles away, or a server in Zurich, was was about 4,400 miles away, the ping and performance were almost identical. That said, performance from server to server is inconsistent, with several servers not working at all.

Location:Ping (ms)Download (Mbps)Upload (Mbps)
Unprotected (Virginia, U.S.)1572.245.99
London15465.753.21
Zurich12267.184.44
Seattle12467.294.63
Tel Aviv, Israel15759.534.52
Hamburg, Germany10034.485.47

We tried to connect to an even closer server than Seattle, but had issues. On the list of servers both Seattle and Washington are mentioned. Seattle is in the state of Washington, so we assumed “Washington” was Washington, D.C., which is close to where we were doing our testing. We could not get the Washington server to work, though, so Seattle was the closest option we had.

Once connected, no matter which server we were using, the browsing experience was sluggish. The high ping time was not the only factor. While doing the speed testing for our table, there was a considerable ramp up time for the speed.

The connection would always start at kilobits per second, then take a few seconds to ramp up to megabits per second, before finally reaching a decent speed about four or five seconds into the test. That is something the table cannot capture.

This ramp-up time made websites load slowly. Even simple pages with just text would take five or six seconds to load. If you’re looking for a responsive and fast experience from your VPN, consider reading our fastest VPN guide.

Security

50% - Poor

Rating the security of VPN.Express is difficult because it is unknown what protocol the client is using. It does encrypt the connection and the encryption varies by protocol, according to the website.

For L2TP and IPSec, it uses AES 256-bit encryption, which is good. When tunneling with OpenVPN a 2048-bit SSL encryption is used, which is also good. Finally, for the PPTP protocol, the encryption is MPPE 128-bit, which is less than ideal for security. If all those acronyms are overwhelming and you want to know more, read our VPN protocol breakdown.

Because we don’t know what type of protocol or encryption the application is using at any given time, we can only speculate as to how secure your browsing will be while using it. The available protocols vary from one operating system to another, too.

OpenVPN is ideal for most people and offers excellent security, but it does not seem to be an option on Windows 10. If you’re on the hunt for a secure VPN, take a look at our TorGuard review. It lets you choose from several protocols, including OpenVPN, as well as what encryption you want to use.

Because of the lack of information and configuration options, VPN.Express leaves the user in the dark regarding security unless they set it up manually.

Privacy

80% - Good

The privacy policy is the best thing about VPN.Express. It says use of the service or software will not be monitored or censored and no logs are made or kept regarding browsing history, traffic, activity or IP address.

The information collected for your account includes three things: an email address, password and payment info. It is stored on an encrypted server. VPN.Express doesn’t accept credit cards, so the payment information would likely just be your PayPal information.

Some information regarding server performance is kept, though. Whenever you connect to the VPN, data is collected regarding whether your connection was made successfully and what the date was. There is no identifying information kept and the specific time is not recorded.

Data is collected on the website via cookies, as well. It uses Google Analytics and Optimizely to improve the website and ensure things are functioning as intended. Finally, information from customer service interactions is kept for up to six months, but can be deleted immediately by request.

If you’ve read our anonymous browsing guide, you know that there will never be anything resembling true anonymity online. That said, VPN.Express gets close to achieving such an experience.

Despite the convincing privacy policy, there are things that force us to question VPN.Express’s legitimacy and intentions. The fact that we were not able to get in touch with anyone when we needed help and the broken English on the outdated website raise alarms.

It’s best to keep your guard up when seeing these kinds of VPN providers and, in many ways, the danger signs with VPN.Express outweigh its seemingly well-intentioned privacy policy.

Streaming Performance

50% - Poor

All the major streaming websites picked up on our VPN immediately. BBC iPlayer informed us that it was only available to those in the UK while we were connected to the London server. Netflix told us that we were using a proxy, so we were not allowed in. Hulu and Amazon Prime Video also detected the VPN.

With all the major geoblocked websites locking us out, we headed to YouTube to see what performance would be like if we were to access them. Shockingly, VPN.Express performed well. It took about 10 seconds for the video to load and start playing, but once it was up, it was set to 1080p and 60 frames per second.

We headed to Twitch for more testing and things were even better there. We clicked a stream and it loaded immediately and defaulted to 1080p at 60 frames per second.

If you are looking for a VPN that can punch through Netflix’s powerful geoblocking, take a look at our best VPN for Netflix guide. Alternatively, if the BBC iPlayer is what you’re after, read our best VPN for BBC iPlayer article.

Server Locations

65% - Decent

VPN.Express has 64 servers in 28 countries. It covers the basics, including three U.S. cities and a UK server. On the website, you can see the load on each server at any given time, but getting to see this information in the client would have been nice.

There are servers spread across North America and Europe as well as a handful of options throughout Asia. Chile and Brazil are the only South American countries that host servers, and Morocco is the only place to have one in Africa. Serving five continents with only 64 servers is good coverage.

Though 64 is not the lowest number of servers we’ve seen, it’s not good by any measure. NordVPN had over 5,000 servers last time we checked. Twenty-eight countries is also far from the best we’ve seen. HideMyAss boasts the largest country count of the VPNs we’ve looked at with a staggering 200 options. Read our HideMyAss review if you’re interested in learning more.

Customer Service

1% - Terrible

VPN.Express’s customer service is about as bad as you can get. In fact, it seems non-existent for the most part. The website is like a digital ghost town. There doesn’t seem to be anyone around to answer emails or calls. There’s even a blog section on the website that hasn’t been touched since May 2018.

To start our experience with customer service we tried to use the live chat feature. When we opened it, we were greeted with a screen that said our account had been suspended, so we reached out through the contact form on the website to inform VPN.Express that live chat was telling us our account was suspended and we wanted to fix it.

After about a day and a half with no response, we tried to call the number on the website’s “contact us” page. The call went directly to voicemail and the mailbox seemed not to have even been set up. It just gave us the generic answering machine response that reads the number back to you.

As of this writing, it has been over three days since we tried to contact VPN.Express through the contact form on the website and we still have not heard back.

The guides on the website are also egregious, with images of a different client than the one that is available for download. There are allusions to some kind of community section in various places on the website, as well, but no such thing seems to exist.

The Verdict

VPN.Express is not a service we would recommend to anyone. The customer service is the most upsetting aspect. Beyond that, though, the VPN suffers from poor streaming performance on big websites, such as BBC iPlayer and Netflix, as well as a lack of features.

If you’re wondering where to go from here, we have a large list of VPN reviews. Our archive of reviews is organized to help you find the top providers easily.

If you have experience with VPN.Express, let us know in the comments below. We’d be interested to know if the website and support have always been such a ghost town. Thank you for reading.

VPN.Express Review

A mere shadow of a great service.

Trying to cash in through name recognition, VPN.Express is a mere shadow compared to the service whose name its ripping off. However, its existence is a great way to showcase all a VPN shouldn't be, so we recommend reading our full review anyway.
Starts from$ 499per month
Visit VPN.Express
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