LogMeOnce Review

LogMeOnce is a feature-packed service that, despite its promise, falls short of the demands we place on the best password managers. The main offender is the painful interface, read about the others in our full LogMeOnce review.

By Jacob RoachDeputy Editor
— Last Updated: 24 Nov'18
2018-11-14T23:26:31-08:00
Table of ContentsRating
Features
62%
Fair
Pricing
66%
Decent
User-Friendliness
34%
Terrible
Security
77%
Good
Support
72%
Decent
User Reviews & Comments

Fair
Starts from $ 100 per month
Free plan available
best-password-manager

LogMeOnce boasts the longest list of features we’ve seen from a password manager, many of which are unique. We thought it would be an easy inclusion in our best password manager guide for that reason, but, upon further inspection, it became clear that the dense feature set was filled with too much air.

In this LogMeOnce review, we’re going to talk about everything we liked and didn’t like after using it. We’ll discuss features, pricing, user-friendliness, security and support before giving our verdict.

Despite a generous free plan and many features, LogMeOnce doesn’t hit the mark. It couldn’t even make our best free password manager guide, as the dated and unfriendly interface causes too much of a headache for the no-cost option worth it.

Alternatives for LogMeOnce

Strengths & Weaknesses

Pros:

  • Free plan available
  • Long list of features
  • Good security
  • Fast support time
  • Many two-factor authentication options

Cons:

  • Difficult to use
  • Expensive with all the extras
  • Overwhelming for new users

Features

62% - Fair

Everything about LogMeOnce is overwhelming. A quick glance at the website makes that clear. The feature set is no different. LogMeOnce has a robust list of features spanning its plans, many of which a normal user won’t access. It is the antithesis of RememBear (read our RememBear review).

We’d rather have too many features than too few, but LogMeOnce still doesn’t get a win in this section. Password managers such as 1Password prove that you can have a lot of features while providing a streamlined experience (read our 1Password review). LogMeOnce gets the first part right, but it doesn’t feel refined.

Let’s start with the basics, as that seems like the best path down the massive hole that is the LogMeOnce feature list. Plans come with unlimited password storage for as many devices as you want. That includes the free plan, making LogMeOnce the only password manager besides LastPass that offers multi-device sync for free (read our LastPass review).

LogMeOnce also has a password changer, a feature that’s otherwise exclusive to Dashlane (read our Dashlane review). It’s supported on all plans, as well.

One of the unique features is SHOCK. It will send warning messages to unauthorized devices that attempt to access your LogMeOnce account. There are nine messages you can display and, by default, they increase in scare factor the more attempts there are.

The warnings range from a stop sign with a sound effect to loud punk music and an effect that makes the screen look like it’s shaking. The number of notifications you can show depends on your account level.

You can access your account without entering your master password. Like McAfee True Key, LogMeOnce supports a passwordless experience. It uses PhotoLogin to achieve that. It is a feature where you send a unique image from your primary device to your secondary device to verify your identity.

We’ll talk more about PhotoLogin and the potential security risks in the security section below.

For every useful and novel feature LogMeOnce includes, there is an unnecessary one. That is no more clearly illustrated than it is with productivity charts. LogMeOnce generates six graphs displaying your usage that you can access from the dashboard.

The graphs include how many times a device has accessed your account, the browsers that used it and more. Why that kind of reporting exists is beyond us. Analytics are a business feature and LogMeOnce’s graphs don’t provide meaningful information; it feels like you’re using an accounting program at times.

We’re not saying the graphs are bad, more that they illustrate a problem with LogMeOnce. The password manager boasts a long list of features, many of which are unique to it. Unfortunately, a good chunk of them are irrelevant, messy additions that feel more like a software engineering playing with their food than anything else.

Pricing

66% - Decent

LogMeOnce offers three consumer plans and two business plans. We’re going to focus on the consumer options for this section, but we still wanted to note that the business plans are in line with what we’d expect.

The consumer options are cheap. LogMeOnce is one of the best options on the market for saving money, as its plans come with multi-device sync and unlimited password storage. It has a lot of features, too, meaning you’re getting quite a bit of value.

Free
  • Unlimited storage, Multi-device sync
Professional
  • Passwordless metadata, Productivity dock
Ultimate
  • Scheduled login, Customizable dashboard

We’re going to highlight a few differences between the plans. LogMeOnce has an extensive comparison that you can check out if you want to see the details. The free plan, for the most part, is unlimited password storage with multi-device sync. There are other features, but most are restricted versions of paid features further up LogMeOnce’s line.

For example, it comes with encrypted file storage, but only 1MB of it. You could store a few high-quality scans with that, maybe.

Professional adds a few features. You can use the Productivity Dock, which is a bottom toolbar in the LogMeOnce interface that mimics the one found in macOS. It’s shocking that LogMeOnce hasn’t received a cease and desist order yet.

It also adds ways to organize your vault, custom groups, more detailed reports and a higher limit on password sharing. The differences between Professional and Free aren’t huge, but the low price makes it worthy of an upgrade.

The top-tier plan, Ultimate, doesn’t add much, either. The storage limit is raised to 10GB, you can share as many entries as you want and you can schedule future logins. There are other features, such as remote logout and device wipe, but they don’t justify the cost.

You’d assume — or, at least, we did — that Ultimate would include all of LogMeOnce’s features, but it doesn’t. Mugshot, which takes a picture of the thief if your device is stolen, and SHOCK are still limited, and we couldn’t find a way to purchase them on LogMeOnce’s site.

The “buy” page only shows some of LogMeOnce’s products and the lineup is inconsistent with the list in the password manager’s dashboard. For example, “bundle #1” on the website is for Ultimate edition and Mugshot, whereas “bundle #1” in the interface is for Ultimate edition, Mugshot, SHOCK and 20GB of file storage.

The plan lineup is simple, but the extras are anything but. Even with our scouring, it was hard to pin down a price for each product, much less how to add them to our account. The prices are fine, but it seems like too much hassle to ever go through checkout.

User-Friendliness

34% - Terrible

LogMeOnce has a lot going on. If the overwhelming amount of information on the website didn’t make that clear, the sign-up process will. It starts on the outdated and difficult-to-navigate website, which looks more like a scam than anything. It’s fit with clip art, awkwardly resized stock images and a patent pending symbol next to just about anything possible.

Oddly, the crowded homepage doesn’t give you a clear way to sign up. That’s limited to a small button in the top right corner of the screen.

Signing up is a lengthy process. LogMeOnce defaults to using PhotoLogin for your account. That is confusing and unnecessary, as most people will use, and should use, a password as their primary form of authentication.

After your account is created, you’ll be sent to a plans page. As with the rest of the website, the text is difficult to read and the options are hard to scan. We tried the free plan, which is on the bottom left.

Two installations come next. The first is for your browser extension and, thankfully, LogMeOnce automatically directs you to the relevant page for the browser you’re using. The second is a bundle of tools that allow you to backup your vault locally and import passwords from browsers.

If you opt not to install the tool bundle, LogMeOnce still attempts to import your browser passwords. That will fail, so it will ask you for usernames and passwords from commonly used sites. You can’t skip that, as you have to fill in at least one entry to open your vault.

You’re not done yet. LogMeOnce then directs you to a tutorial to walk you through some of the features in its dashboard. The tutorial isn’t bad, but it’s a lot of information at once. The multiple advertisements for other LogMeOnce products in between sections doesn’t help, either.

The tutorial is skippable, but only from the beginning. Once you start, you have to finish.

The sign-up process is difficult, but LogMeOnce covers the bases it needs to. While not as elegant as other solutions, you’ll be ready to go when you open your vault for the first time.

Using LogMeOnce

After signing up, you’ll land in the dashboard. There’s a large “think differently” graphic on the left and a bundle of circles on the right. The central circle is where you’ll see your profile picture if you choose to upload one. It’s surrounded by eight smaller circles that access LogMeOnce’s features.

If you’re an Ultimate subscriber, you can customize what each circle links to.

The abundance of features starts to have consequences here. By default, LogMeOnce links to things like Mugshot, SHOCK and Anti-Theft, which are tools better suited for an advanced user. The “password manager” option is preset, but oddly set off to the left of the circle. Mugshot occupies the top space.

We’re going to focus on the password manager. You can access it by clicking the corresponding circle in your dashboard. By default, the password manager interface organizes your entries into tiles. Hovering near the top bar will expose a menu where you can change the look.

Putting your cursor in that area will also show the top menu, which has eight tabs. The menu isn’t intrusive, so it’s strange you have to do that. Its tabs correspond to the eight groups that LogMeOnce creates for your entries.

You can create a new entry by clicking the orange “add” button in the password manager section or by clicking the plus button at the top right of the page. Adding an entry is the simplest part of LogMeOnce. It will try to guess the website you’re adding, automatically fill in the URL for the login page and make a suggestion for the group it should be stored in.

The password manager section only stores passwords. LogMeOnce can store notes and credit cards but they are in separate areas of the user interface. You can find them by using the wheel in the dashboard or clicking the three dashes in the top right corner of the window.

That will pull up the application list where you can access things such as your security dashboard. The list is long, covering all of LogMeOnce’s many features. If you have an Ultimate subscription, any of the applications can be starred for inclusion in your dashboard.

This is just a fraction of what you can do with LogMeOnce, but we suspect those are the only functions most people will use. The password manager has all the bells and whistles, but few people will ring them. What results is a complex interface that doesn’t reward exploration. Digging deeper usually just shows features you’re unlikely to need.

Security

77% - Good

LogMeOnce is a zero-knowledge password manager, meaning it never sees or stores your master password. It also has a long list of authentication options, rivaling the focus on multi-factor of McAfee True Key (read our True Key review). There are many problems, though.

When you sign up, you’re asked to create a security question for account recovery. This piqued our interest, as other password managers don’t allow any form of account recovery for security purposes. We went through the process of resetting our master password and were shocked by the result.

The “reset password” button on the login page asks for your security question, then sends you an email to reset your password. Essentially, LogMeOnce allows attackers to authenticate your account with an inherently weak security question. Our choice was “what city were you born in,” which is a question that can be answered with a couple of searches online.

Plus, your account data is left intact after you reset your master password. Kaspersky Password Manager and Dashlane allow you to recover your account, but they remove all data from it before doing so (read our Kaspersky Password Manager review). The fact that LogMeOnce doesn’t is a security risk.

Another issue is PhotoLogin. The intention of the feature is to take a picture of you when you log in, then use it as a second form of authentication. On desktop, that works fine, as you use a photo snapped with your mobile device or webcam to verify your credentials. On mobile, it just takes a picture with your front facing camera and asks you to verify that the picture is correct.

The feature is weird, as it isn’t actually facial recognition. You’re simply verifying that a photo the application took is what you’d expect to see. PhotoLogin is intended to replace your master password, though, and as an uncharted territory for authentication, that gives us pause.

Other multi-factor options are good, though. LogMeOnce supports the best 2FA apps, such as Google Authenticator, as well as authentication with a flash drive, email, text message, voice call, selfie or X.509 certificate.

That said, not all options are free. Text messages and voice calls are paid features, separate from the plan you’re using. In the U.S., you’ll be charged four credits for voice calls and two credits for text messages. You can purchase 1,000 credits for $10, meaning using voice calls as your second factor would cost 4 cents each time you log in.

The basics are accounted for, though. LogMeOnce uses AES 256-bit encryption and a zero-knowledge model, which is what we expect from password managers. The reset mechanism is concerning, but that’s it. PhotoLogin is optional, and we recommend sticking with the established security model until third-party vulnerability tests are done.

Support

72% - Decent

Though the rest of the service is a hot mess, support feels refined. You can contact LogMeOnce at any time by using the “help” button in the bottom right corner of its website. After typing in your question, it will try to find an answer in the knowledgebase. If it can’t, you can fill out a contact form.

We reached out twice, once concerning the level of encryption LogMeOnce uses and once  about multi-device sync. The service responded within an hour both times, answering our questions and pointing us toward additional documentation.

You can also contact LogMeOnce by clicking “support” at the top of its homepage. That will send you to the support area, which has five options. You can access the FAQ, browse the video tutorials, see enterprise support, provide feedback and submit a ticket. Oddly, the feedback option just redirected us to the main support page.

The knowledgebase entries are good, though. Besides basic questions, all articles have step-by-step instructions and screenshots. Some have a video tutorial instead. They are boring, but they do a good job explaining the complex system LogMeOnce has.

There’s a reference to a community forum in the support tab on the main page. After digging on the website and searching Google, we were able to find it, but it was filled with advertisements and a disappointing “coming soon” message.

Despite that, support is strong. LogMeOnce has a good knowledgebase, snappy response time and a list of video tutorials, to boot. While password managers don’t need much support, the service should have you covered if you do.

The Verdict

LogMeOnce collapses under its own weight. You’re unlikely to find a more feature-rich password manager, but the relevance of each feature needs to be questioned. Things such as SHOCK and Mugshot seem more like corner case gimmicks than anything, especially when compared to 1Password and Dashlane.

There are issues in usability, too. LogMeOnce looks like it hasn’t been updated in over a decade, even though the interface is relatively new. Navigating the website is horrible, the features are terribly organized in the dashboard and there’s no clear way to upgrade your plan. On that front, LogMeOnce needs serious work.

If a particular feature sticks out to you, then LogMeOnce might be a good choice. Many of its features are proprietary, so it’s your only option. We suspect most users will be better off with another option in our password manager reviews, though.

Have you used LogMeOnce? Let us know how your experience was in the comments below. As always, thanks for reading.

LogMeOnce Review

A feature-packed, yet disappointing password manager.

LogMeOnce is a feature-packed service that, despite its promise, falls short of the demands we place on the best password managers. The main offender is the painful interface, read about the others in our full LogMeOnce review.
Starts from$ 100per month
Visit LogMeOnce

One thought on “LogMeOnce”

  1. LogMeOnce User Rating

    Horrible application that never actually got installed. None of my browsers even worked right. I do not recommend at any price.

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LogMeOnce Review

A feature-packed, yet disappointing password manager.

LogMeOnce is a feature-packed service that, despite its promise, falls short of the demands we place on the best password managers. The main offender is the painful interface, read about the others in our full LogMeOnce review.
Starts from$ 100per month
Visit LogMeOnce
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