- Strengths & Weaknesses
- Alternatives for LogMeOnce
- Trouble in Feature Town
- LogMeOnce Features Overview
The LogMeOnce password manager is a tool that is ambitious, but it falls flat in a lot of areas. Although a LogMeOnce account grants you access to your saved passwords, the user-friendliness makes the entire process feel like a hassle. LogMeOnce simply doesn’t have the chops to earn a spot among our best password managers.
In this LogMeOnce review, we’re going to walk you through our experience after spending a few days with the service. We’ll break down the many features LogMeOnce has to offer, as well as the security it has in place. At the end, we’ll provide our verdict on if the password manager is worth it or not.
For most people, the answer is no. Although features like Password Shock are novel, they don’t make a difference in practice. LogMeOnce is too overwhelming to recommend, and unfortunately the many features don’t make the messy user experience worth it.
Strengths & Weaknesses
- Free plan available
- Fast support
- Multiple two-factor authentication options
- Zero-knowledge encryption
- Difficult to use
- Too many features
- Confusing signup process
Alternatives for LogMeOnce
LogMeOnce’s issue is that the password manager offers too many features. Although it’s hard for us to complain about goodies, LogMeOnce simply goes too far. There are too many extras, most of which are unnecessary.
For a point of reference, the “top features” page of the consumer password manager would take 53 sheets of paper to print. When scrolling down the page, many of the descriptions feel like something on a Chinese wholesale site, with a slew of stock images and Photoshop graphics that pay more attention to quantity of services than the quality of them.
The “pricing and comparison” page offers a more digestible list of features, comparing LogMeOnce’s list to a stack of cookies and other password managers to a cracker.
Nearly all of LogMeOnce’s “unrivaled differentiators” have some sort of patent behind them, even when it doesn’t make sense. For example, comprehensive two-factor authentication has a patent pending status, and we expect it to stay that way.
Thankfully, the standards are accounted for. LogMeOnce includes reporting, secure notes, two-factor authentication options and a mobile app. It also includes support for a range of different platforms, including Windows and macOS, as well as the best browsers around, such as Chrome, Firefox and Safari browser.
Trouble in Feature Town
The rest of the features constantly had us scratching our chins and asking “why?” Things like Password Shock, which attempts to scare intruders when they access your device, are fine, if a bit strange. The problem is, it’s difficult to know what features you actually have access to.
As we’ll get into in the next section, LogMeOnce has a fairly concise lineup of plans, but the differences between those plans are, to be gentle, difficult to understand. Knowing what’s what is half the battle with LogMeOnce. Given how little many of its features have to offer, that’s not a battle worth having.
It seems LogMeOnce missed the point of what it means to be feature-dense. Services like Dashlane and 1Password have a lot of features, sure, but the list is directly relevant to how users interact with the software (read our Dashlane review and 1Password review).
LogMeOnce, on the other hand, misses out on helpful extras and instead replaces them with needless additions.
LogMeOnce Features Overview
|Backup and recovery|
If there’s anything redeeming about LogMeOnce, it’s that the service is cheap. “Service” is a key word here, however. LogMeOnce Password Management is inexpensive, but the multitude of extras it offers are not. If it sounds like the password manager for you, you’ll save some coin, but only if you stick with a basic plan.
LogMeOnce offers three tiers of service: Premium, Professional and Ultimate. Premium is free forever, but it doesn’t join LastPass, Bitwarden and KeePass on our best free password managers guide.
The free Premium plan can store your passwords and offers two-factor authentication on your desktop and mobile devices. However, it’s missing “appliance password” support, which, according to LogMeOnce, refers to logins for routers and servers.
The Professional plan is better, and at less than three bucks per month, it’s still cheap. For the price, you get limited access to some of LogMeOnce’s stranger features, including scheduled login and Password Shock. LogMeOnce also introduces the productivity dock in Professional, which you can learn more about in the next section.
At the top of the range is the Ultimate plan, though calling it that is a bit hyperbolic. Although it’s more robust in terms of features compared to Professional, LogMeOnce Ultimate doesn’t include everything. Password Shock is still limited to a handful of entries, and you have limited access to the account freeze feature.
LogMeOnce Business Pricing and Bundles
In addition to the three consumer plans, LogMeOnce also offers three business plans: Business and Enterprise. Running $2 and $4 per user per month, respectively, the business subscriptions aren’t too expensive, though not suitable for most outfits.
Although the business plans are robust in features, tools like Zoho Vault and OneLogin are better suited in terms of usability (read our Zoho Vault review and OneLogin review).
Prospective LogMeOnce customers will undoubtedly land on the “buy” page, which, as we’ll get to in the next section, is a mess. However, we want to point it out in this section, too.
On the “buy” page, you can purchase a bundle, as well as one of LogMeOnce’s additional features. This page adds to the confusion surrounding pricing, with listed rates being incorrect and some “buy” buttons not working.
As if LogMeOnce’s site isn’t confusing enough, the inconsistent pricing, large list of add-ons and lack of clarification surrounding what’s included in your plan is enough to drive anyone mad.
This section is a doozy. LogMeOnce has one of the most complicated websites we’ve ever seen. Not only is the look dated, fit with low-res images, stock photos stretched to an unrealistic aspect ratio and elements that scream of the early days of the internet, but it’s difficult to get around.
Even more frustrating is that LogMeOnce has added new modern elements to its site, including a cookie warning at the bottom and live chat icon.
It’s hard to know where to go to actually buy LogMeOnce. There’s a “buy” button in the top menu, but it takes you to a checkout page that screams “scam” in just about every way. Furthermore, this checkout page doesn’t show all of LogMeOnce’s plans, instead reserving space for add-ons like Mugshot and, for some reason, voice and SMS two-factor authentication credits (whatever that means).
The more reasonable product page is under the “pricing and comparison” section of the “products” tab. There, you’ll have to suffer through more of LogMeOnce’s comparisons, but at least you can see the Premium, Professional and Ultimate plans in one spot with their corresponding prices.
You can see the prices here, but you can’t actually sign up, despite the large “sign up” button that lives above LogMeOnce’s lengthy comparison. The “buy” page functions, though it doesn’t offer all of LogMeOnce’s plan, even skipping the free plan.
Turns out, you need to to sign up for an account using the “log in” button in the top-right corner, not using the buttons that are on the product page(s).
Opera (read our Opera review) gave us an error that said the link was trying to open an unknown protocol, in this case “ttps:.” We can’t say for sure, but our best guess is that the link for the signup button is missing an “h” at the beginning, resulting in it leading nowhere.
Setting Up LogMeOnce
Although you can create an account and log in, you can’t actually access LogMeOnce until you finish a few steps. First, you’ll need to install the extension, which is available for Chrome, Firefox, Safari and Microsoft Edge. After that, LogMeOnce asks you to install a local application, which enables backups, local storage and import functionality.
Don’t get confused, however (if you’ve made it this far, that’s unlikely); the Tools application is not a desktop version of LogMeOnce. Rather, it’s a local application required by the browser version of the app to access certain features.
Using the LogMeOnce Productivity Dock
Once signed in, LogMeOnce welcomes you with a note about its “exhilarating and feature-rich” latest version, fit with a piece of “welcome” clipart. On this main screen, LogMeOnce offers some arrows explaining the different icons in the top menu, which, unlike the rest of the interface, is welcome.
Beyond that, LogMeOnce will go through a tutorial explaining its interface, browser extension and how to get set up. We actually like the tutorial, as it provides some much needed explanation for LogMeOnce’s nontraditional approach. However, if that approach were different, it wouldn’t need so much explanation in the first place.
Furthermore, the tutorial takes about 15 minutes to complete, if you do everything, with a handful of advertisements at the end. The process is obnoxiously long, with no option to skip. You have to sit through every stage of the process until the end.
Finally done, you’ll land on your home screen, where you can quickly access productivity charts, two-factor authentication, the password manager, your secure wallet and more. If you have a paid subscription, you’ll also be able to see the LogMeOnce Productivity Dock, which is a macOS-inspired taskbar begging for a lawsuit.
Very little of the interface is actually dedicated to the password manager, which supports storage for passwords, notes and credit cards. LogMeOnce’s limited entry support shows how misplaced effort can hurt more than help. Sure, there are a lot of other features, but the core service, that being password management, is lacking in a number of key areas.
Think Differently (About Ease of Use)
LogMeOnce tasks its users to “think differently” on the password management dashboard, which you’ll need to do to wrap your head around the service. It may seem like we’re being hard on LogMeOnce, and we are, but not without reason. Reading other reviews, LogMeOnce is praised for its features, but in the context of usability, those become irrelevant.
LogMeOnce, in its most fully-featured configuration, is a costly password manager. It struggles to offer even basic password management under its overwhelming list of features. Furthermore, the signup process is so convoluted that it’s hard to say getting any of those features are worth it in the first place.
However, our biggest issue comes down to misplaced resources. It’s clear LogMeOnce is trying to stand out from the password manager crowd. With that goal, it has missed the mark. Using the tool is beyond confusing, and the long list of irrelevant features simply distract from what is otherwise a barebones password manager.
Like the standard features, LogMeOnce has a lot in the way of security features. Unfortunately, they’re also to the detriment of the service. In this case, it’s worse, though, as some security features could leave your account vulnerable.
Starting with the basics, LogMeOnce is a zero-knowledge provider, meaning it doesn’t know or store your master password. That’s at least what LogMeOnce says on its security overview page. We couldn’t find any technical documentation about LogMeOnce’s security model, despite the fact that it claims to have a whitepaper on its administration overview page.
The concern here is that LogMeOnce is based in your browser. It uses AES and SHA-512 to secure your passwords — though it doesn’t define the key size — and although that’s the standard, there are still questions surrounding where and when encryption occurs (read our description of encryption for more on that).
Unfortunately, we don’t have enough information to determine if LogMeOnce is safe or not. All of the pieces are in place, but we don’t know the critical process of authentication and encryption/decryption. LogMeOnce needs to provide more technical information on that front.
Potential Security Vulnerabilities
Like other password managers, LogMeOnce uses your master password to access your account. However, you don’t need to use a master password. LogMeOnce has passwordless access through a pin number, fingerprint or photo. Although standard for most password managers, LogMeOnce has something different going on.
We could find the most information about PhotoLogin, which uses a picture you take either with your phone or webcam to authenticate you. However, it doesn’t work through facial recognition software. Rather, you snap a photo of yourself on one device and confirm on a different one that it’s what you expect.
As a form of two-factor authentication, it works, but not as the standard authentication method. Again, this is a case of misplaced resources, it seems. LogMeOnce could force you to use your master password — that’s what every password manager does — and instead use contextual analysis of your IP address, location and more as security measures.
There’s also some concern surrounding emergency access to your account. LogMeOnce asks for an inherently unsafe security question, saying that it’ll help with account recovery. If this is the only measure in place to protect your logins from anyone that can find the answer to your security question, that’s horrible.
LogMeOnce has a dated support portal, but when compared to the regular website, it looks modern. As a breath of fresh air, the support portal is easy to get around, despite its Vista-era sensibilities. There, you’ll find an FAQ, video tutorials, help for business customers, feedback and the ticket form.
Contact is limited to email only, though it’s monitored around the clock. Thankfully, you don’t need an account to reach out to LogMeOnce. The contact form asks for your email address, some device information and a description of your problem. Much to our surprise, LogMeOnce got back to our inquiry within a couple of hours.
For self-help, LogMeOnce provides an FAQ, which is fairly dense. Although individual topics never get too far into detail, there are a lot of articles available. However, there are a handful of articles that don’t make any sense. Take this troubleshooting article about being unable to log in to your LogMeOnce account (this has since been removed from the website):
LogMeOnce advises those who are unable to log in to visit the login page and try to log in. Certain articles carry the same asinine treatment, which mirrors the level of inconsistency seen on the main site.
LogMeOnce Video Tutorials
LogMeOnce offers video tutorials, and although they’re decent, they’re dated like the main site. The latest upload was two years ago, which met the launch of LogMeOnce version 6. Although the most recent uploads are served in HD, many of the older topics are restricted to standard definition.
Although we appreciate offering video tutorials, many are in desperate need of an update. Just like support articles, consistent updates allow information to stay relevant and helpful. On many of the old videos, LogMeOnce uses outdated versions of the software, which could lead to confusion.
LogMeOnce is a product that doesn’t make any sense. Sure, it offers free password management, but given how convoluted the signup process and user interface are, the hassle isn’t worth it. There are other services — for free — that offer a streamlined approach with a more relevant features list.
It’s easy to write LogMeOnce off as a password manager that’s too ambitious, overstuffed with extra features. Our testing bears that out. Because of the focus on extras, many core functionalities aren’t offered, like support for custom entries. In light of that, it’s hard for us to recommend LogMeOnce to anyone.
What do you think of this LogMeOnce review? Are you going to give LogMeOnce a shot? Let us know in the comments below and, as always, thanks for reading.
- LogMeOnce uses an industry standard zero-knowledge model with AES encryption, though it doesn’t specify the key size. Although everything looks secure, it doesn’t provide a technical whitepaper about its authentication and encryption process. Because of that, it’s hard to say for sure how secure the service is.