Backblaze vs Carbonite: Who Has The Better Service?

obrBy Rahul Dasgupta — Last Updated: 27 Dec'17 2015-05-31T10:31:21+00:00Google+
backblaze vs carbonite

In a survey by Kaspersky Lab, 35% of the respondents admitted that they had suffered data breaches due to malware infection. This can happen to you as well. And this is not the only reason for data loss: phishing, accidental deletion, and third-party apps can also be the cause.

Such nuisance can be easily avoided with a good backup solution in place. However, the question is how to choose the best solution that perfectly meets your requirements.

In this article, we compare two prominent online backup service providers, Backblaze and Carbonite, to help you evaluate which is the best fit for your business. So that you can make an informed decision.

$ 3 96monthly
Visit BackblazeBackblaze Review
  • Unlimited backup
  • Low cost
  • Very easy to use
  • Backup by file type
  • Limited to one computer
  • No mobile backup
  • Versioning limited to 30 days

Carbonite vs Backblaze 

Backblaze vs Carbonite ?? After 4 Years That's What I Recommend


Backblaze is considered a pioneer in the online backup industry. It is headquartered in San Mateo, California, and has been in business since 2007. Backblaze was incorporated in Delaware and was started in the one-bedroom home of Brian Wilson, its co-founder and CTO, and since then, there has been no looking back.

Backblaze has customers all over the world, has won multiple awards, and has been featured in leading magazines and news sites Like USA Today, Yahoo! Tech, Forbes and VentureBeat.

Some of the interesting features it offers are unlimited storage space, unlimited cloud backup, cost-effective pricing, automatic, continuous, and instant backup, quick and easy multiple forms of data restoration, and support for over 11 languages. There’s also auto-tracking of file changes, mobile appa for both iOS and Android, 256-bit transfer encryption and 128-bit AES storage encryption and advanced bandwidth control.


Carbonite is an award-winning online backup solution provider founded by Jeff Flowers and David Friend in 2005, the fifth joint venture for the pair. It is headquartered in Boston, Massachusetts, with data centers in multiple U.S. locations.

Carbonite Online Backup vs Crashplan Which is the best?

Carbonite backs up more than 350 million files every day and has restored 20 billion files so far. Carbonite has won several accolades, such as INC 500’s Fastest-Growing Companies in America, the 2010 New England Innovation Award, and Lead411’s Hottest Boston Company, and has been featured in top tech sites, such as Lifehacker, NextAdvisor, and Macworld.

Some of the popular features it offers are unlimited backup storage, mobile apsp for both iOS and Android, a user-friendly interface, affordable pricing, administrative browser-based dashboard, SSL encryption for data transfer, 128-bit Blowfish encryption for files, automatic and continuous backup. Plus free valet installation and HIPAA compliance.



Pricing is a critical parameter for consideration for every customer, and it seems like both Backblaze and Carbonite perfectly meet the need, as both of them have competitive pricing. But is that good enough? Let’s see who wins here.


Backblaze offers a single plan across for all of its  users. It appears the company believes simplicity is the key. It provides unlimited data backup for both PC and Mac at $5 per-month, per-computer. However, with an annual-subscription commitment, you can get it at a price of just over $4 per month, which adds up to $50.

If you intend to save more money, then the two-year commitment should be a good choice. You can save a total of $25 by paying $95 for two years. Because Backblaze offers a single plan, it covers all the necessary features under the same roof.

You get unlimited data storage, zero restrictions on file size, automatic backup, faster upload speed, and the ability to add a personal encryption key. In a nutshell, it’s simple. Plus, you get great value for your money.


With Carbonite, everything comes at a price, but you get what you pay for. While looking at Carbonite’s pricing plans, you’re sure to exclaim, “Well, that’s not official, though!” Unlike Backblaze, it offers four plans to serve specific needs.

Individual users can avail of a personal plan, which has a starting annual price of $59.99 per computer. You get an automatic-backup feature, 7-days per week of customer support, and free apps to sync, share, and access files remotely.

If you need more features—for example, external hard drive backup, mirror image backup, courier recovery service, and automatic video backup—then there are two more plans available under Personal, both with an annual commitment: Plus, priced at $99.99, and Prime, priced at $149.99.

Carbonite understands that if there is a fish in the ocean, then there should be a shark as well. So to serve the large players, it has a Pro plan, designed specifically for businesses that need backup protection for unlimited workstations. It offers a maximum of 500GB cloud storage space and starts at a price of $269.99 per year.

If you are looking for a plan to meet your server security or disaster recovery needs, then you would be happy to know Carbonite has those areas covered as well. The server plan starts at $799.99 annually and offers hybrid protection for live applications and databases, like SQL, Exchange, and Oracle.

For disaster recovery, Carbonite has an Appliance plan, which costs $1,199.99 per year and is sold only through Carbonite’s partners. It offers some valuable features, such as automatic cloud integration, faster on-site data recovery, and full system restore.

In a nutshell, Carbonite is a jack-of-all-trades, at least in terms of pricing. (We’re not saying “master of none,” though!)

Winner: Carbonite wins simply because of its versatility. Backblaze offers a super-simple plan and comes at a lower price, but Carbonite is the winner because it has all kinds of needs covered. However, the “winner” may change depending on your requirement. As we keep saying, “Choose what suits you best.”

Winner (Pricing): Carbonite


Can you leave the security part out of your decision in selecting a backup solution? You cannot afford to do that, right? It is critically important to know which stands out as a leader in the security category between these two, so let’s hit the bell and get in the ring again.


Backblaze encrypts your files with an AES 128-bit key before transferring them through SSL to its data centers, where they are stored encrypted as well.

All you need to do is to key in your account login credentials, like your email address and password, to access your data. This is a good feature as it keeps your data safe and private, especially if you’re backing up over public Wi-Fi, such as over Wi-Fi in a hotel room, airport or coffee shop.

The best part is Backblaze offers an additional security layer by providing a private key that can be used uniquely to protect your data. All you need to do is select a pass-phrase that can be used to encrypt a private key.

There is no way that anyone, including Backblaze employees, can access, decrypt, or restore your data. However, this can be a serious headache if you forget the pass-phrase as there is no “password reset” for this feature. The result? Your data becomes unrecoverable. 

If you request a restore, Backblaze will first locate the data on its secure restore server and then assemble a copy, which gets deleted automatically after 7-days (or you can do it manually). Backblaze’s data centers are located in Sacramento and Oakland, California. Both data centers have a strict physical security system in place, such as round-the-clock guards, identification checks, biometric security, and facility monitoring.


Carbonite’s encryption feature is the same as Backblaze’s. It first encrypts your data with an AES 128-bit key and then uses SSL for file transmission. You can also set up your own 256-bit private-key encryption, but as in Backblaze, if the key is misplaced or lost, your data cannot be recovered

As we mentioned before, Carbonite focuses on satisfying customer-specific needs instead of being generic. So if you need better security, then the hybrid backup feature of its server plan should be a good fit. Your data lives on your local server as well as in the cloud at off-site data centers. When there is downtime or unexpected setbacks, your files remain ready at hand for recovery.

Carbonite has its own proprietary software, named Carbonite File System (CFS), which provides additional protection for storing and retrieving your data. This technology enables automatic monitoring of every storage server to ensure the data captured and stored doesn’t get corrupted.

CFS uses RAID 6 technology, an enterprise storage architecture optimized for data protection. All of Carbonite’s data centers have uninterruptible power supply, independent AC systems, and on-site generators and are guarded 24 hours a day throughout the year with physical security systems, such as access based on biometric scanners and electronic key cards as well as CCTV.

Additionally, Carbonite complies with HIPAA, and it is one of the first cloud vendors to do so with the new federal regulations.

Winner: It’s a tie. Both Backblaze and Carbonite have a strict security system in place to ensure their customers never have to worry once the data has been backed up to their servers.

Winner (Security): Tie

Customer Support

Backblaze and Carbonite both offer excellent features and affordable deals, but during tough times, do they stand beside you and offer the technical support you need? Let’s investigate.


Backblaze has a robust ticketing system in place. You can both register and check the status of a ticket on the same page. To get your job done on high priority, you can update through follow-up emails.

Backblaze also has a knowledge-based section on the Help Desk page, which covers all the usual questions regarding the setup procedure, troubleshooting, billing, restoring data, and backing up and other FAQs.

Backblaze offers email support 7 days a week, and the usual response takes 24 hours. Last year, it launched Live Chat support, which is available Monday to Friday, 9 am to 5 pm (PST). The only thing it lacks is phone support, which is a quicker mode and very much needed.


Carbonite claims to have a 93 percent customer-satisfaction rating. Its support center is located in Lewiston, Maine, and offers both email and phone support between 8:30 am and 9 pm (EST) 7 days a week.

Like Backblaze, it has a knowledge-based section to help users get answers to all their basic questions, such as those about setup, restore, and billing. An exclusive feature it offers is agent-based support, wherein a representative takes you to Carbonite’s remote desktop portal and provides you a session key to log in.

Winner: Tie. Backblaze doesn’t have phone support, but Carbonite does. Similarly, Carbonite doesn’t have live chat support, which Backblaze has recently started offering it. The rest of the features, like availability and response time, are essentially the same for both providers.

Winner (Customer Support): Tie

Mobile Apps

Backblaze and Carbonite both offer mobile apps, helping you back up and access files on the go, but which has better functionality? Let’s find out.


Backblaze has mobile apps for iOS and Android, and it functions similarly on both platforms. Once it’s installed and you’re logged in, you will see a complete list of computers that are being backed up to your account, and you will find a list of the connected hard drives. All you need to do is to select your computer.

All the files and folders within the app are easy to find as those are organized in the same way as on your computer. You can download unlimited files, interact with them, and share them in many ways. However, the sharing options you get depend on the type of file, and you can’t access any file larger than 30MB.

You need Ice Cream Sandwich 4.03 or higher to run the app on Android, and for iPhone users, it fully supports iOS 8. Notably, Backblaze can’t backup your mobile device.


Like Backblaze, Carbonite supports both iOS and Android. The installation is pretty straightforward, and once logged in, you can access your files or backup your data easily.

One interesting feature it offers is backup based on your preferred Internet connection mode, such as if you want to backup only when there is Wi-Fi or when you’re on a mobile data plan. The mobile app also comes with a locate-your-computer feature, which helps you detect your device in case it has been stolen or misplaced somewhere.

Winner: Backblaze has more limitations, so Carbonite comes ahead here as the winner.

Winner (Mobile Apps): Carbonite


The competition is tough, and we compared both of them in terms of four parameters to offer equal opportunity, but Carbonite has played well and won this comparison, 2–0, with the other rounds resulting in a tie.

Carbonite comes with more versatile pricing plans to address specific needs, and its mobile app has fewer limitations than Backblaze’s—which puts Carbonite ahead.

However, the pricing also depends on the features you need, and you may find Backblaze is still good for you. You can find a Carbonite offer code here. Which one do you plan to use? Do you have the same verdict as ours, or is the winner of Backblaze vs Carbonite different in your eyes? Please share your experience and thanks for reading!

9 thoughts on “Backblaze vs Carbonite: Who Has The Better Service?”

  1. I’m surprised that these reviews don’t include what to me is a massive, crippling limitation of Backblaze: they have no *restore* software at all; all they can do is send you a zip file, for YOU to restore. Did you notice this in your tests? I’m happy to provide more details if you want.

    I was happy with it until I had a complete computer death and discovered this the hard way. Having previously used Carbonite I expected that Backblaze too would dribble my files back to me, restoring them to their previous folders automatically. Nope: the only options are to manually select what files or folders you want (to be zipped up for you to download yourself!), or ask for everything to be zipped up for downloading.

    I got my most important folder first, then asked for everything. It produced one single big honking 200GB zip file. And you know what? The zip file was uncompressed – so all it accomplished was making me wait to download the whole thing. And, most crippling, I couldn’t use any of it until I unzipped the whole thing, which took another 200GB. So to retrieve (NOT “restore”) my data I needed to have twice the capacity that I actually needed.

    I’d be happy to provide more specifics. I also have chat transcripts with their support people confirming the above.

    To me it’s very clear that Backblaze is good for making backup *copies* of my data but it truly has no restore software at all. That puts it in a completely different category than products like Carbonite, which will put things back where they were. Backblaze won’t.

    And no, I have no affiliation with any vendor.

  2. Your comparison is good from the standpoint of published information. However, you miss the main point — real performance and user experience.

    Although Carbonite is easy to use and intuitive, it’s speed of backup is terrible.

    By my direct experience, on a Mac with a reasonable large number of files, Carbonite is excessively slow — and, in fact, is always thousands of files behind and never catches up. This is even after several sessions with customer support to reduce the folders being backed-up.

    In contrast, Backblaze backed up quickly and stays up to date.

    I don’t know why Carbonite is so hopelessly slow. There are rumors (unverified) that Carbonite deliberately slows down transfer for people with a large number of files. Or, maybe, it is the design of their software. Either way, the result and user experience is the same.

  3. Carbonite won’t back up video files! this is huge for most people wanting this for home computers.

    1. Carbonite WILL back up video files, just not by default. You have to click on the directory or files to include them in the backup.

  4. Starting to look for an alternative for Crashplan.
    Starting looking at Backblaze.

    Seems they don’t have Mac users in mind.

    I’ve an external drive, which also hosts a Time Machine backup. Backblaze will not allow you to backup this drive.

    Only way to get around is is to partition my drive, and put the time machine backup on a separate partition… Really ??? My guess is that about 99% of mac users use time machine on an external drive… Do you really want your customers to establish workarounds (like repartitioning drives) for what is clearly a feature limitation in your backup software?

  5. If you travel a lot and experience periodic slow internet speed, carbonite cannot update its files so it will cease to work. it then has to be re-installing which is a pain in the ass. did that yesterday. still has not installed. Afraid i will have to try Blackblaze and an external hard drive.

  6. Have used both, Carbonite was a complete waste of time and money. I’m a photographer, Backblaze has been super easy, stress free, and most important fast. Carbonite would crash all the time, and the speed is insanely slow.. what’s the point if its going to take 6 months to back up my files?

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