CrashPlan for Small Business Review

CrashPlan has decided to focus entirely on its SMB customers with CrashPlan for Business; so far it seems to have paid off. Read our full review for a service that has its act together.

By Branko VlajinWriter
— Last Updated: 18 Feb'19
Table of ContentsRating
Very Good
Very Good
Ease of Use
File Backup & Restoration
User Reviews & Comments

Very Good
$ 1000 per month for Unlimited GB
business backup

CrashPlan for Small Business ranks among the best online backup for small business solutions available today. That’s thanks to its unlimited backup, great value, private encryption and some of the best versioning capabilities of any online backup service we’ve reviewed.

It has some downsides, though. CrashPlan can’t backup by file type, there’s no mobile app, there’s no courier-recovery service and no live support during nights or weekends. 

If that doesn’t matter to you, stick with us as we go into details in this CrashPlan for Small Business review. If it does, consult our business online backup reviews for alternative services.

In 2017, CrashPlan discontinued its support for private backup. CrashPlan made the move to focus solely on its business customers. That was a rough deal for private users, but most have probably moved on to other services. If you’re looking for backup for private users, check out our best online backup services comparison.

Strengths & Weaknesses


  • Unlimited backup
  • Unlimited computers
  • Backs up external drives
  • Customizable versioning
  • Retains deleted files indefinitely
  • Live chat & telephone support


  • Doesn’t backup by file type
  • No mobile app
  • No multi-threaded backups
  • No courier recovery
  • No live support on nights or weekends 

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84% - Very Good

CrashPlan for Small Businesses is similar to other services from our online backup reviews, meaning that it can backup your computers and other devices, keeping you safe from losses caused by hard drive crashes or other software glitches. What sets CrashPlan apart, though, is that it provides true unlimited backup. 

There’s no cap when you get to 10TB of data and no file-size limits. The only limitations are a few files in certain system folders that CrashPlan won’t protect. Competitors such as IDrive Business and Carbonite for Business limit you to 250GB with their initial plans and require you to pay a fee to add more storage capacity.

The downside of CrashPlan’s approach is that it only lets you backup one computer, while Carbonite and IDrive can backup unlimited computers. You can, however, add additional computers to your backup plan for a fee. More about that in the next section.

Plus, CrashPlan’s subscription lets you backup as many external drives as you want, and that includes NAS backup, at least if you’re using macOS or Linux. If you’re a Windows user, you won’t be able to backup your NAS devices due to an operating system-level restriction built into Windows. 

CrashPlan can also backup your servers, but it can’t do image-based backups of your computers. For that, you need to consult our best image-based backup and cloning software roundup.

CrashPlan Core Features

The features we’ve mentioned up to now aren’t basic features, so it’s not surprising that some of them are missing from CrashPlan’s arsenal. That said, CrashPlan includes all the basic online backup features we’d expect to see when we evaluate a service. 

This includes scheduled backup, continuous backup, incremental backup, backup to local drives, deduplication, file compression, speed throttling, email notifications and block-level file copying

Continuous backup is important because it enables you to tag a computer for backup and not worry about forgetting to add files for backup. Incremental backup fits well with it because it lets the process backup only the files that are added or modified, thus saving time and bandwidth.

Backing up to local drives qualifies CrashPlan as a hybrid backup, which means you can backup to both the cloud and your local drives, such as external drives. That makes it easier to implement the 3-2-1 backup rule.

CrashPlan Versioning

CrashPlan also provides file versioning, which lets you restore previous versions of files to avoid unwanted changes or file corruptions. Unlike many other cloud backup services, CrashPlan gives you the option to customize the versioning policy from the desktop client.

CrashPlan’s versioning isn’t exactly unlimited, but because you can indefinitely retain file versions based on 15-minute increments, it might as well be. CrashPlan also gives you the option to indefinitely keep deleted files, which is nice considering many online backup providers permanently remove files after 15 or 30 days.

CrashPlan grants essential business features, such as administrative access to monitor employee backups and even access their files.

Cloud security features, which we’ll cover in detail in another section below, include at-rest encryption, in-transit encryption and optional private encryption.

CrashPlan doesn’t miss a lot of features. However, besides its lackluster NAS support, CrashPlan doesn’t let you run multi-threaded backups to speed things up, as Backblaze does.

There isn’t a courier-recovery service, either.

Probably the biggest misses are the lack of mobile support and that CrashPlan backs up by file location rather than file type. If you need to backup your mobile devices, read our best online backup for mobile piece. We’ll talk more about backing up by location a little more in our ease-of-use section. You can learn more about business backup in our business backup library.

CrashPlan Features Overview

$ 1000per month for Unlimited GB


Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup


Courier Recovery Service
Browser Access
Mobile App Access
Deleted File Retention
Bare-Metal Restore

User Management

Set User Roles
Set Business Backup Rules
Customizable Reporting
Access User Backup
Monitor Connected Devices


Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant


24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum


File Sharing
Device Sync
Free Trial


85% - Very Good

To keep things simple, CrashPlan has only one pricing plan. It’s $10 per month per computer, and you get unlimited backup to work with. Unlimited backup is great because it means you and your employees don’t need to worry as much about what gets backed up and what doesn’t. This, in turn, helps you focus on the important aspects of your work.

It’s also easy to scale because CrashPlan makes it simple to add new computers to your backup plan. Because of this, CrashPlan charges per month, so there’s no annual subscription option. The upside is that you can cancel at any time. Before you subscribe, though, you can take advantage of the 30-day free trial to test the service.

CrashPlan for Business
  • Price is per computer
  • Unlimited GB Storage

Keep in mind that, with this unlimited data subscription, you pay for the number of computers that CrashPlan sees as active in your administration console, no matter if they have backed up any data or not.

If you don’t want to pay for a device anymore, you can deactivate it in the CrashPlan for Small Business administration console. Once you do that, any existing backup data for that device will be deleted.

The pricing plan seems good when you compare it to, say, IDrive Business, which charges $74.62 per year for 250GB of backup for unlimited computers.

On a similar note, Carbonite can also backup 250GB of data across unlimited computers, but it costs $287.99 per year. You can gain more storage for $99 per additional 100GB. With that in mind, backing up 1TB of data on a single computer with Carbonite means you will have to pay around $900 per year, compared to $120 with CrashPlan.

Things don’t go so much in CrashPlan’s favor when we compare it to Backblaze for Business, which lets you backup unlimited data for just $6 per computer per month, or $60 per computer if you pay for a year in advance. You can learn more about this option in our Backblaze for Business review.

Ease of Use

81% - Good

CrashPlan’s desktop client works on Windows, Mac and Linux. You’ll have to rely on the web client because CrashPlan doesn’t support mobile apps for Android and iOS anymore. The client takes only a couple of minutes to install, after which you’ll be asked to sign in.

That said, it’s not hard to use, but backup operations with CrashPlan could be simpler. CrashPlan backs up based on file location, which means you need to manually tag folders and files for backup. That takes more time and increase the chance that you’re going to forget to tag a file. 

If CrashPlan backed up by file type, you wouldn’t have to worry about whether you’ve added your documents, images, videos and other files to your backup plan because everything would be protected. That’s how Backblaze and Carbonite work.

On top of that, CrashPlan doesn’t provide a tree structure, which makes it faster to tag files and folders. Instead, you have to browse through folders, which isn’t convenient.

The desktop client itself is well done and is intuitive enough, with “home,” “downloads” and “settings” buttons positioned along the top. The main pane of the window shows your online backup set. That is, the files and folders you selected for backup. You’ll also see your backup destination there.

Accessing CrashPlan while you’re away from your computer requires that you log in to CrashPlan’s web client. It also has account oversight features that let you check up on user statistics and monitor file restoration from a dashboard view. 

There are also views that allow you to monitor and deactivate devices being backed up, add and deactivate users, download client apps and create reports to keep you on top of backup failures. 

These managing features are an excellent addition for business owners. The only quibble we have is that the design doesn’t feel attractive and modern. However, that’s probably not so important for entrepreneurs who’d value good managing capabilities over looks.

File Backup & Restoration

80% - Good

As we mentioned, CrashPlan requires you to manually tag files and folders for backup. If you don’t want to backup certain file types, you can exclude them in the settings menu.

First, though, you’ll want to add a backup destination so CrashPlan knows where to backup your files. By default, this is CrashPlan’s cloud, but you can also select local drives as the destination for your backup. 

The upside of that second approach is that you can restore data from local drives faster than from over the internet. By backing up to a local drive, you’ll also still be backing up to the cloud, which adds another layer of protection.

On top of that, CrashPlan can backup your external drives. You need to attach them via USB or FireWire to select them for backup, though. That said, you can’t do the same for NAS devices (if you need that read our best online backup for NAS article).

Once your backup plan is complete and your initial backup finishes, CrashPlan will run in continuous backup mode. We recommend that you let CrashPlan run in this mode because it will immediately upload the files that you add or change in the locations you’ve selected for backup.

That said, continuous backup can also use a lot of your system’s resources and impede other work. To mitigate that, you can limit how much processing power CrashPlan can use while you’re actively working on your computer.

You can also shut off continuous backup entirely and switch to scheduled backups. This lets you choose the times when backups start, and end, and on which days it may run.

However, in most cases, running continuous backup shouldn’t be a problem, so you should enable it to best protect your business files.

Restoring Files with CrashPlan

CrashPlan lets you use a couple of options to restore your files from its cloud. The first is to use your desktop client by hitting the “restore files” button. That will open a pop-up window that lets you navigate through your stored folders and files, then select what you’d like to restore from the server.

Once you select files to restore, you have several options that you can tweak before starting the restore process. You can restore files to their original location, “desktop,” or “downloads,” or you can select a specific destination. If a file already exists in that location, you can rewrite or rename the new one. Plus, you can grant original or current permissions to files.

The other restore options use CrashPlan’s web client. You need to navigate to the “devices” view and click the restore icon associated with the device you want to restore from. That lets you restore files to a computer that isn’t yours, without the need to download the CrashPlan client. Also, if you’re an admin, you can access files that other users have backed up.

Note that you can only restore up to 250MB using the web client, which means that for large restores, using the desktop client is your only option.

Because there’s no mobile app, you can’t access your files or initiate a restore process from it. There’s no courier recovery service, either. Courier recovery means that the provider could store your files onto a device and ship it to you. That would help with restores that range in hundreds of gigabytes.


78% - Good

Backing up your computer is smart, but it may take a long time. That time can stretch into days or weeks, depending on several factors including your ISP, the distance from CrashPlan’s servers in the U.S. and Australia, and how well your online backup service manages file transfers.

To test CrashPlan for Small Business’ upload and download speeds, we conducted several simple upload and download tests using a 1GB compressed folder made up of various file types. We did our tests using a WiFi connection out of Belgrade, Serbia, with an upload speed of 9.4 MB/s and a download speed of 44.19 MB/s.

 First attempt:Second attempt:Average:
Upload time:00:36:1200:35:5800:36:05
Download time:00:04:2500:03:4200:04:04

Uploading a 1GB folder via our connection took an average of 36 minutes and five seconds, which is much longer than the 15 minutes and 11 seconds it should take without any overhead. 

The download speed was more in line with what we expected, though. It took an average of four minutes and four seconds, versus the expected three minutes and 14 seconds.

These aren’t the best results, but they’re not the worst either. For a service that’s much faster, read our Acronis True Image cloud review.

CrashPlan lets you throttle your file-transfer speeds to limit how much bandwidth the backup process uses. Plus, CrashPlan even allows you to tweak the client so that it increases speed when you’re away from your computer.

After the initial backup completes, subsequent backups should run faster thanks to the block-level file copying algorithm, which tags only the parts of the files that changed since the last backup or transfer to the cloud.


95% - Excellent

CrashPlan for Small Business uses AES 256-bit encryption to scramble your data while at rest on its servers. This encryption takes place before your files leave your computer, but by default, CrashPlan will hold onto your encryption key for you. That ensures that the company can reset your password if you ever forget it.

However, it also means that malicious employees or hackers who gain access to the server that stores user credentials could browse through your intellectual property, reports and other business data.

If you’d like to ensure that won’t happen, you can set up a private encryption key from the security settings pane of the desktop client.

AES encryption is considered quite safe, and there have been no known hacks of it. In fact, it’s estimated that it would take a supercomputer billions of years to brute-force crack an AES key.

That can’t be said of your personal password, because encryption won’t protect your password and it’s easy to crack a weak one (see our password fails article to learn about the most common mistakes when creating a password). That’s why you should make sure you set up a strong password.

In addition to that, you should enable two-factor authentication, which helps protect your credentials. It does that by requiring you to enter a one-time code in addition to your login information when accessing CrashPlan from an unknown computer.

Versioning, a feature that we’ve mentioned before, also offers a measure of protection against ransomware, which is an increasing concern for businesses. 

With versioning in play, you won’t have to pay ransom money for uncorrupted copies of your files. Instead, you can just revert to previous versions of your files once you’ve removed the malware that caused the issue.

In terms of data center security, CrashPlan employs 24/7 surveillance of its facilities in addition to other safeguards against intrusion. The facilities are also equipped to resist failure, whether from device malfunction, power outage, fire, earthquake or another disaster.

On top of that, Code42, CrashPlan’s parent company, is an ISO 27001-certified organization, and CrashPlan’s data centers undergo annual SOC 2 Type 2 authentication. Additionally, if you work with medical files and reports, you’ll be pleased to know that CrashPlan is HIPAA compliant.


90% - Excellent

To ensure maximum protection for your privacy, you should opt in for private encryption. That said, we’ve checked how Code42 handles your privacy

CrashPlan collects the personal data you provide to it, which includes the information you enter on CrashPlan’s website or send electronically. It might include information such as your name, address, email or telephone. It also collects data when you attend one of CrashPlan’s events, during phone calls with sales representatives, or when you contact customer support.

On top of that, CrashPlan automatically collects data  that may include the specific device you are using, operating system version, web browser software and your IP and MAC address. 

CrashPlan also collects statistics on your activities on the website, information about how you came to and used the website, your country or city-level location, as well as other technical data collected through cookies, pixels and tags. CrashPlan also collects information about how your device has interacted with its website, including pages accessed and links clicked.

Data collected this way is called metadata, and most services use this to enhance their websites and backup services, so this is nothing out of the ordinary.

In addition, CrashPlan receives information from third parties. Examples of such information include contact information, event attendance, job role and public employment profile, and information about your product or service interests. 

It also gets information about you from referrals or commercial lead sources. However, in that case, CrashPlan will send an email informing you that it has received your personal data, the type of data it received and the source, along with a link to its privacy statement.

CrashPlan Data Collection

CrashPlan collects data about you in several ways, but it’s open about it. Collecting information about you from third parties isn’t common, but at least CrashPlan will notify you about it in an email.

Sometimes the collected data could be identified with you. Code42 uses such personal data to provide products and services, as well as analyze the frequency, duration and types of usage of its website to improve user experience. 

Plus, it uses it to update and expand its records with new information and analyze those records to identify potential customers by understanding your role in your organization. It can also contact you with tailored ads for products and services that may be of interest to you based on its previous experiences concerning customers with similar characteristics. 

CrashPlan Data Sharing

Code42 only shares your personal data as-necessary to operate its business. It does not sell or share your information to others, except in certain cases. Those cases may involve Code42 affiliates that help it maintain its services. Those affiliates will process your personal data in accordance with Code42’s privacy statement.

It’s similar with business partners. Code42 shares your personal data with them to fulfill product and information requests. Plus, Code42 might share your information with companies and individuals that provide services on its behalf. They are prohibited from using personal data for any other purpose, though.

On top of that, Code42 shares personal data it holds in the event of business transfers, when required by law and with your consent, in which case you will receive a notice about it and be able to choose not to share that information. Also, any information you post on Code42’s community pages or blog is publicly available.

Code42 is headquartered in the United States, but it may sometimes transfer your data internationally. That’s done under the protection of the EU-U.S. and Swiss-U.S. privacy shield.

If you are located in certain territories, such as the European Economic Area, you have these additional privacy rights:

  • The right not to provide consent or to withdraw consent for certain personal data
  • The right of access: You have the right to access your personal data
  • The right of erasure: In certain circumstances, you have the right to the erasure of personal data
  • The right to object to processing: You have the right to request that Code42 stop processing your personal data. It will do so if it is processing your personal data for marketing, or if it is relying on its legitimate interest to process your personal data, unless it demonstrates compelling legitimate grounds to continue the processing
  • The right to data portability: You have the right to obtain the personal data that you consented to provide to Code 42 or that was provided to it to perform the contract with you
  • The right to rectification: You have the right to require the correction of any inaccurate or incomplete personal data
  • The right to restrict processing: You have the right to request the restriction of processing your personal data in certain circumstances
  • The right to lodge a complaint with the data protection authority: If you have a concern about these privacy practices, including the way your personal data is handled, you can report it to the data protection authority that is authorized to hear those concerns

These rights ensure Code42’s compliance with the General Data Protection Regulation, or GDPR, for short. The GDPR is the EU’s law that strengthens the privacy of user’s online data. On top of that, CrashPlan provides private encryption, and the privacy statement is clear about what data it collects, how it uses it and how it shares your data.


82% - Good

You can contact CrashPlan’s support team via telephone, email and live chat. The presence of telephone and chat support should appeal to small business owners who need immediate support.

However, telephone support is available Monday through Friday from 7:00 a.m to 7:00 p.m. CST. Chat support is available on the same days but from 7:00 a.m. to 5:00 p.m. CST. If you encounter a problem during the night or the weekend, you’ll need to either wait, figure it out on your own or send an email request.

Email support is available 24/7. We’ve sent a request at 5:50 a.m. CST and received a response in four hours. Note, however, that we asked a simple question about the deduplication process. CrashPlan maintains a triage team that escalates more important tickets for faster responses.

If you’d like to get your hands dirty, you can hit the CrashPlan support site, which has articles for both CrashPlan for Small Business and Enterprise. Small Business articles include a guide for administrators, a user guide and FAQs. If you don’t find what you’re looking for there, you can use the search feature to find an answer.

CrashPlan also keeps a community page, which could be a good way of dealing with your issues. However, most topics are outdated and don’t have many replies. Overall, CrashPlan supplies a good deal of support, which should do the job for most business users.

The Verdict

CrashPlan for Small Business isn’t a perfect solution. Its biggest fault is that it doesn’t take advantage of its unlimited backup capacity to simplify the user experience with file-type rather than file-location backup. Plus, it doesn’t have a mobile app, which means you can’t use it to backup your mobile data or access your backup on the go.

There’s no courier-recovery service, either, and live support isn’t available during weekends and nights. Beyond those complaints, though, CrashPlan has a lot of upsides. 

Unlimited storage that lets you backup everything you need for $10 per computer is a good deal. Private encryption helps protect your privacy, and CrashPlan also has some of the most powerful versioning and deleted-file retention setups of any online backup solution we’ve ever tested.

Overall, we feel that CrashPlan is a great service, despite some shortcomings. What are your thoughts about CrashPlan? Let us know in the comments below. Thank you for reading.

CrashPlan for Business Review

Unlimited backup for a decent price.

CrashPlan has decided to focus entirely on its SMB customers with CrashPlan for Business; so far it seems to have paid off. Read our full review for a service that has its act together.
$ 1000per month for Unlimited GB
Visit CrashPlan for Business

92 thoughts on “CrashPlan for Small Business”

  1. CrashPlan seems to do everything I need it to do. The ability to create multiple backup sets has been very useful to make sure my important files are backed up first. The filters for backup sets can be a bit confusing if you are trying to do something other than backing up all files with a specific extension, but there are examples on the forums to help with those instances.
    The interface quite easy to follow once you start using it. The only issue I have had with it is when I am trying to restore files backed up from another computer. When attempting to get a list of the other computer’s files it can take a really long time. The speed of the uploads seems slow to me but I have started backing up almost 50GB of pdfs on a rather slow connection. Luckily I also have my backup set to be stored on another local computer which went much faster (free version of the software allows this which is really nice).
    I am glad I went with the CrashPlan+ Family Unlimited backup because I have multiple computers that I need to backup. For a little more than twice the price of the single computer unlimited data plan, you can backup up to 10 computers!
    Overall the software is quite easy to use and for the price, definitely worth looking into.

    1. I agree with what others have said – the service works well, software is fairly simple, and this is great… if you don’t have much to upload.

      That said, their upload speeds are atrocious. You’re lucky to get 10 megabits/second on a good day, even if you have gigabit upload speeds. Backing up a large set of files can literally take months with CrashPlan.

      1. It speeds up a hell of a lot if you turn data-deduplication to a minimum on the advanced settings! My 7.5TB server was going to take months to do the initial backup, but that dropped to a week or so when I changed that setting! I don’t suppose Code42 would shout about that!

        1. This was the best piece of information I have found from all the forums/help/etc!! THANKYOU!!!

          My upload speed of 10Mbps jumped to 94Mbps after minimizing data-deduplication.

          I couldn’t understand why my 100/100 fibre wasn’t delivering better speeds and assumed it was crashplan servers…

          with 3TB to upload this info just changed my life! 😉

      2. I recently signed up for Crashplan for Small Business. It has been a terrible experience. The app was changed from Home to Small Business and was working fine. Overnight I had a different app interface and I had no idea why. I suspected it was a mistake. When I contacted customer service I was told no tech representatives were available. They assigned a ticket number and then sent a message saying I was assigned a medium priority and provided with links that didn’t answer my question. In addition, the non-tech person didn’t understand what I was asking and totally wrote up the ticket incorrectly. Then I received a message from the app saying I wasn’t backed up. Unfortunately that was after the other issues so I assumed I’d hear something back on the ticket. Over the weekend I got more and more frustrated since there isn’t any help available over the weekend. On Monday I called and again no tech people were available. My ticket was updated and then I received a rude email message telling me I just needed to read the articles they had sent the first time, that it wasn’t their job to teach me how to use the app (which isn’t what I needed to know-I can read and have 2 college degrees). I am giving up and finding an extra backup service until someone eventually has time for me (if ever).

        1. Yup. When crashplan forced everyone to crashplan pro, they hiked the price and killed the support. I’m leaving them after (happily) giving them my money for 10 years. Not happy now!

    2. As of 01/08/2016 my Mac has not been backed up for 60 days and tech support has been worthless. I have used CrashPlan for 3 years and have been happy until now. Despite active emails and multiple phone calls in the last 10 days, the tech support has been moronic and my request fr a refund totally ignored. When I called in today the woman said she could not hear what I was saying because the room she works in is so loud! Really? Never had that response on a tech call before. Needless to say I will not be renewing and no longer trust the company.

    3. Crashplan has been one of the best finds for me in the last 12 months, except that since the latest update to 4.8.3 it now acts more like a virus.
      I now have 31 rules in my firewall just to get Crashplan to work, all sorts of odd ports and some of the many IP’s don’t even resolve.
      A second PC won’t backup at all even with all firewalls turned off!
      Such a huge disappointment as it had suited my needs very well until now.

    1. - CEO & Co-Founder

      Hi Ted,

      No, Crashplan does not support so called bare metal backups. So what you’d have to do first is create an image with some kind of software and then tell Crashplan to upload that. For the Mac you can use a program called SuperDuper.

  2. I’ve been using Crashplan for a little over a month now and can’t believe how easy and reliable it is. I like that you can backup not only to external hard drives, but to Crashplan’s servers as well. They also have a very cool (and free) feature where you can keep an encrypted backup on a friend’s computer offsite if you prefer to avoid cloud services– and this method is smart enough to let you backup locally to an external drive first, then take that drive to the friend’s house and attach it to their free version of Crashplan (so you avoid having to use up bandwidth if that’s a concern).

    Their Support folks have been super helpful and friendly in answering my questions, and both the PC/Mac and mobile versions are elegantly designed and easy to comprehend. If you backup to Crashplan’s servers, you have access to those files from your mobile device, and multiple historical versions of those files as well.

    For $60/yr for unlimited storage per PC, you really can’t go wrong. Excellent software and company!

  3. Can I access my files from another computer?

    I mean, if I travel, can I access my files from the hotel’s business center computer? Or must it be one of my computers?


      Hello Jaime,
      You can most definitely access the files from any computer (as long as you remember your username, password and the encryption key, if you have one).

      If you have a smartphone, you can use the iOS or Android app to quickly download it. If you’re on one of the computers on which your CrashPlan is installed and activated – you can use the software itself to restore any file.

      Coming to your main question, you can access any file online through a browser by using the “Web Restore feature” on the CrashPlan My Account Page. On the page, you can select either individual files or whole folders (which can downloaded as a zip file) to be downloaded. The only limitation using this feature is that each individual restore cannot be more than 500MB in size. You have to select your required files/folders and click on restore; after a few moments, it will provide you with a download link that is accessible for 24 hours.

      I understand your purpose, you might want to quickly have access to your files where ever you go. The problem is – while its possible, it might not be as quick as other cloud storage services like SugarSync, DropBox or Bitcasa; or for that matter the CrashPlan mobile apps themselves!

      CrashPlan being a backup service, its main priorities are backing up and restoring files, where it definitely excels – so instant access online is not one of its strong suits. But then, its definitely possible 🙂

      1. I’m confused about this 500MB.

        So, let’s say, you backup 1TB of stuff (if that’s even realistic with normal user upload speeds). Then your disk crashes. Do you have to restore it 500MB at a time?

        1. No — this limit is only applied when restoring via the website. I regularly perform test restores to ensure my backups are working, and i’ve been able to restore 10’s of 100’s of GB at a time no problem.

    2. I used crashplan pro for several years and had all my computers backed up, paid for their premium plan but 2 of my computers were put off line for technical reasons, I did not know at the time but a hard drive crashed completely. They were offline for over 6 months so crash plan deleted my information (275GB) and that’s it irrecoverable. My contract did not decrease in cost they just deleted everything. So unless you intend to use it everyday I would recommend going elsewhere. It is loke renting a storage box for 3 years coming back a year into the contract and finding that they had emptied the bow and rented it out to someone else but continued charging you because younever visited your box….

  4. CashPlan has been struggling for a week with some of its servers at end of October 2013. The problem is still not resolved and backup are not possible.

    I am a paying user of CrashPlan with their “3 years unlimited plan”. Unfortunately (and regardless of their current technical issue) the bandwidth offered is extremely limited and while CrashPlan offers an “unlimited space” plan, it is very practically limited to small setup (looks like less than a Tb). There have been rumours of throttling but CrashPlan has always denied that fact. They might be simply using other techniques to limit the bandwidth thus they can deny the claim of throttling.

    In my personal setup, I have a backup set of currently (25 Oct 2013) 3.4Tb, which I started to backup on August 2nd at the time at 3.2Tb. CrashPlan is reporting weekly by email the progress of the backup and I have thus used it to calculate the average transfer speed each week since the backup started (in % completion, speed)

    week 1: (4%, 2 Mbps)
    week 2: (8%, 1.7Mbps)
    week 3: (11%, 1,.3Mbps)
    week 4: (15%, 1.6Mbps)
    week 5: (19%, 1.9Mbps)
    week 6: (23%, 1.8Mbps)
    week 7: (27%, 2.3Mbps)
    week 8: (31%, 1.8Mbps)
    week 9: (36%, 1.9Mbps)
    week 10: (39%, 1.4Mbps)
    week 11: (41%, 1.3Mbps)
    week 12: (44%, 0.9Mbps)

    As it can be seen, the backup started at a meagre 2Mbps (I am on optical fibre on my end so my internet connection is not the bottleneck) and it remained stable until reaching 30%, since then the throughput is consistently decreasing week after week. The last figure is of course much worse as CrashPlan was unable to backup for a number of days. Even ignoring this data point, the trend is very clear: CrashPlan might not be throttling users but they are surely using other means to reduce bandwidth, this echoes a number of other similar report.

    I’d be happy to provide the actual time series if any user or prospective user would like to have a better look. It factors for the size increase of the data set during the period.

    I have been in contact with their “Champion” in the past, providing extensive logs, but all they say is: it’s normal, everything is a-ok. So what I experience is what every CrashPlan user should expect: if your dataset is big your backup might come to a crawl…

    I have, maybe naively, put this comment on their Facebook page but it was removed. I guess they prefer to have only happy users telling about happy stories of their experience with CrashPlan. The fact is: 12 weeks ago CrashPlan was predicting my backup to end in about 4 months, 3 months later it tells me that I should expect another 6 months to complete. If other experience is right, this time is likely to continuously increase and I might never be able to complete my backup.

    Still I have paid and I will continue to monitor and to report back my experience. In the meantime I have completed a 2nd backup (my strategy being anyway in redundancy) with Amazon Glacier and the same amount of data was backed up in 3 months (it just finished).

    Bottom line: for prospective clients, be careful and think twice if you plan to backup large amount of data!

    1. Very interesting review Christian. I am currently doing the research into an online backup solution for about 3TB of data too. I have recently installed crashplan to try out. Have you had any luck since this reveiw? Would you recommend crashplane or have you found any others that will do the job better?

      1. I am also interested.
        What solution do you finally acquire Rowan?
        Christian, did it improve CrashPlan?

    2. Hi Christian, thank you for your very detailed and thorough analysis. It reflects my own experience rather precisely. How do you get Crashplan to report weekly? It’s taken almost 4 months so far to (not) back up my 3TB; still has a week to go. I’m also on fibre with no throttling – I upgraded to a very expensive unlimited, unthrottled un-everything(!) package to get this data up there – but although it has the occasional little spurt (after a change a setting or location), it soon slows to a crawl. I agree with you, Crashplan may not be throttling, but they’re certainly managing to slow it down somehow. I’d like to know what it’s like for big businesses; I’m told Apple and Adobe use them, and I doubt very much they’re not putting up with these slow speeds. Very disappointing indeed.

    1. - CEO & Co-Founder

      Hi Vic,

      You can simply select your external hard drive in Crashplan’s backup client. Of course, it needs to be connected when you want to transfer files to the Crashplan cloud. Hope that helps.

  5. I’m looking into getting a Synology DS1513 to backup 5 computers at work, setup data pool sharing for them, and something like a dropbox folder. My only fear is that if the Synology DS1513+ malfunctions, I’m going to be in trouble. Is there a way to use crash plan to do the following

    1. Back up the entire Synology DS1513+ so that I can restore it in case it gets stolen or it breaks and I have to get another one.

    2. Someone might delete a file from the synology shared folder, can crash plan be used to restore any given file without having to restore the entire synology?

    Thanks in advance for your comments 🙂

    1. - CEO & Co-Founder

      Hi Native,

      I use a Synology myself and until it hasn’t failed me. Yet sometimes it’s kinda slow. In theory you can do what you have described above. Crashplan allows backing up NAS devices as long as they are mounted. You can specify the file retention policy in the Crashplan client. So if a file gets deleted for how long Crashplan will retain it.

      Hope that helps.

  6. Their upload and download speed are very bad. Maximum upload speed 2 mbps, download speed 4 mbps…

  7. CrashPlan has failed me, big time! I have been paying for the unlimited service, and with a little help from the support staff, set up was relatively easy. However, even though I continued to get emails telling me I was 100% backed up, I was not. I found out the hard way.
    My hard drive crashed and when I went to recover my data, there were random folders and files missing. When I went to them, after 3 weeks of back and forth, they basically said “Oops, our system failed because you have so much data. You should have got warning emails (I didn’t) We’ll refund you for the last year.” that was it!

    *Still waiting for a refund, and they just charged me for this month!

  8. Does Crashplan delete your backed up files from an external hard drive from the cloud if it is disconnected?

    1. - CEO & Co-Founder

      Crashplan never deletes your files. Just make sure to set it right in the preferences to “Never”, so it really won’t distinguish between deleted files or disconnected hard drives.

      1. CrashPlan deleted all my files without even asking me, even though I had an active CrashPlan subscription (2 years) at the time they deleted all my files. They said they had emailed me several emails – well, yeah, all the time. But none of those emails said anything other than “0” (zero) activity had occurred. I am extremely disappointed with this service. They would not even try to work with me to deal with the change in Internet services in CA that I experienced after moving.

  9. Had a subscription to CrashPlan and performed the initial back-up and scheduled subsequent back-ups at regular intervals. When I went to restore them after my hard drive failed last month, CrashPlan claimed I had never backed up my files. My guess is their system had a hiccup and lost my data but since I didn’t screen cap the process, and I move my emails to my hard drive after I open them, I have no proof. So my suggestion is go with someone else if its data you really can’t afford to lose.

  10. In spite of the fact that I get e-mails at frequent intervals assuring me that Crash plan has backed up my files, I was very disappointed to find when I tried to access my data that nothing had been backed up. Further, nothing had been backed up for more than a year and what was backed up was all the nonessential files. None of my actual data had been backed up. Was this a glithch in a system that normally operates well? Or an example of a serious flaw. I was saved, however!! It turned out I had engaged the parental control function of my computer which created two accounts. The new account was empty, but I had not actually lost my data. It was easily accessed with my parental control password. I panicked for a good week before I figured this out. This possiblilty never occurred to Crash Plan tech support. They were very “Oh, well” about the fact that they had only backed up a small portion of my total files. And they had no explanation of why this occurred. I will give another try, but will constantly check out if my data is really available and not take it for granted.

  11. Crashplan is fundamentally flawed as a cloud backup solution. In the advent of a computer crash, you are just as likely to lose all your data as be able to recover it with crash plan. It is sad really, because for the first 15 days of testing it looked so good. Then I read the reviews and decided to see just how good it is…

    Here is a simple test you can perform.
    1. Backup lots of data. Say a couple of hundred gigs. Make sure it all shows up for the cloud restore.
    2. Now delete a 32 GB folder on your disk. Let crashplan run for a few days. You should see the folder you deleted on disk is still available for restore.
    3. Now uninstall crashplan. (You don’t have to purge the AppData for this test, but if crashplan fixes this bug, that would be my next test.)
    4. Reboot and then reinstall crashplan. At first you will probably see all your data available for restore. Soon though everything will disappear as crashplan syncs. Do not worry it will reappear. You may even have the opportunity to backup some more data.
    5. Now leave everything running and go to bed. When you get up in the morning, your restores will just be empty folder. Again don’t worry, your storage on the server has not changed.
    6. Run the backups. The backups will run very quickly, as they only need to relink to the data on the server, not re-upload everything…
    7. Walla, everything is available for restore, or is it? Look for the 32 GB folder you deleted a few days ago… It will be missing.

    So even on a simple reinstall, crashplan can only restore files you already have, unless you do the sequence of operations just right.

    There are many more failure modes. The basic problem is crashplan will automatically delete items that are not selected for backup from your restore. If you don’t have the files, in a recovery scenario they will be deleted. Your only hope to restore is start the restore before crashplan decides to delete the files, and hope they don’t get deleted before your restore is complete…

    Now, it turns out you won’t have this problem if you completely replace your PC, provided you don’t make the mistake of pressing the adopt button before the restore is complete. But that does mean if you have a large amount of data, you can’t begin backing up again until your restore is complete. For an 8TB drive, that might take over a year…

    1. Way to fix this flaw is fairly obvious. They want the autodelete to limit excessive unneeded storage, so they clearly are not going to remove that feature…

      However, instead of instantly deleting a folder or file when it is detected as deselected add it to a pending to delete list. The user can then have a reasonable period, say 30 days, to remove the folder or file from the list before it is actually deleted. Then crashplan can still delete unneeded data from their server, but not cause users to lose all their data when attempting to restore.

      I see reports on this type issue as far back as 2010. Code42 knows this is a problem exists, but is either incapable, or unwilling to implement a solution.

    2. I think that this happens if you adopt the old computer. If you actually need to restore old data in this way, do NOT adopt the computer. Let it think it is a new computer, and then restore.

      I had a computer that died. The drive was encrypted with Bitlocker, and for some reason other computers will not recognize the drive at all. So I would have lost a terabyte of data, but I recovered it all by restoring from CrashPlan. I did this without ever adopting the old computer. Once I was done, I adopted the old computer with a new laptop, and pretty much immediately the old stuff disappeared.

      It should definitely not work this way, and code42 should fix this as soon as possible, but as long as you avoid adopting you can recover your old files.

    3. This is shockingly bad. If your data is stored off your computer (e.g. on extremal hard disks) and you change computers whether due to a computer fault or an upgrade, it’s a nightmare; if you ‘adopt’ the new computer IT DELETES ALL THE DATA YOU’VE BACKED UP PREVIOUSLY AND STARTS A WHOLE NEW BACKUP!!

      1. Well its not true. Make sure that during adopt new computer, your previous file structure in intact in the new PC. I did this when I upgraded my old PC to newer one. The new PC contained the exact replica of old PC data and during adopt no folder/file was deleted.

        Please follow a proper backup policy. Crashplan should be your last resort to restore files. Try to keep at least one onsite backup file of your primary data and update it according to your needs (weekly/monthly).

  12. I don’t really feel like this is 5 star, but after tech-supports excellent responses, I feel like my previous review was too harsh. So I am giving 5 stars in the categories I would like to raise in my previous review.

    1. OK this should raise it back to the right average. Basically what I learned my uninstall/reinstall test showed me is crashplan’s installer is badly broken. It leads to corrupt cache files and such. In the end that is a horribly bad problem, in that users are of course going to trying and fix those things themselves. They are just as likely to accidentally erase all there data as restore it in their attempts. Hence the really bad reviews on of people losing data.

      However, if one happens to contact technical support first, they can walk you through the steps to fix things and avoid this happening. So the software, I’m still rating as 3 stars. Not the best, not the worse. It can do the right thing, but it takes some manual intervention… In my scenario no data was lost, because I was wise enough not to mess around with settings I already knew caused data loss from my previous experiments. Other people who are more trusting and don’t carefully test their software, can and probably do lose data.

      I will probably to a full system replacement test next. I have an old laptop, and I can pretend like that is a new computer to replace a dead one. The think I keep in mind is I don’t expect 100% reliability from crashplan. It is part of a multi-backup strategy. I have my local backups which normally is all I need. If those have a 95% reliability, and crashplan has a 95% reliability, then I’ll have a 99.75% chance of recovering my data.

      What has me hesitant now about buying this product, is I know the current set of bugs I’ve uncovered and how to work around those. However, by the time I need to restore, it will probably be a new version of the software. If I hit similar, but different issues then, I might only have a 50% chance of data recovery.

  13. I figured I’d just keep this factual. I paid the $60.00 for a single user license. I downloaded the software onto my computer. It wouldn’t even load. I have never had this problem before. I then called customer service and waited for 15 minutes before someone answered the phone. The technical customer service representative told me they would have to get a technician. No technicians were available and I was told to fill out a ticket. I had literally purchased the software not more than 30 minutes ago. After realizing that I was going to have to fill out a ticket for a piece of software that had been purchased not more than 30 minutes ago I asked the representative to cancel my subscription. He was very nice about it. We will see if I actually get my $60.00 back. I’ll update this review when I actually get my money refunded. In the meantime, be prepared to spend a significant of your time getting this to work. I would download the free trial. If it does not install easily then simply move on and look at something else such as Dropbox. I have never had any issues with Dropbox the entire time I have used it. Best of luck to the company, but my recommendation is to be wary of purchasing this product.

  14. I’ve been using CrashPlan for about three years now. No real problem with it. I’ve never needed to restore more than one or two files at a time and that went smoothly.

  15. I’ve been using Crashplan for a while now and it appeared to be working OK-ish. A little slow but I have 1.7Tb data to back up on my main Mac.

    However, about a week ago, my little menubar icon was grey, rather than the normal green (meaning its working). Grey isn’t good. I also started getting emails from Crashplan stating nothing had been backed up for 2 days, 3 days, 4 …

    Opened a support request with Code42/Crashplan. They got back with an email suggesting a fix AND CLOSED THE TICKET. Without any consultation with me. Subsequent updates from me, saying I’d tried their fix and it hadn’t worked, have gone completely unanswered. Nothing. Meanwhile its now day 8 without ANY backup from Crashplan. Although I do have a red icon now and a yellow one before that but no green = no backup.

    One further point that isn’t particularly clear, Crashplan will NOT EVER backup system files. In other words, no OS files are backed up. If you ever need to restore a whole machine you’ll have to get the OS installed first THEN restore the rest from Crashplan.

    1. “You wil have to reinstall the os first” lol.. yeah how else is that gong to work? How will you run crashplan without an os? If you need an image of your harddisk, just make one and back it up with crashplan.

  16. Very disappointed with telephone support. Telephone support is only available Monday – Friday 9 to 5 pm. Therefore, if you need telephone support you have to take time off from work.

    So you leave work early and try to call. You wait get put on an endless hold loop that every 20 seconds reminds you that you can get help by submitting your question through email. Problem with that is sometimes you really need to talk with someone versus get a canned email response to a typical problem there customers experience.

    The first time I left work waited 35 minutes for someone to answer the phone and I was told that no one was available from tech support and they would call me back the next day. I told them I would leave work early please call me after 4pm local time. I never received a call.

    Late the next day, I received an email telling me that they don’t schedule calls because they can’t guarantee someone will be able to call at a certain time.

    I called again a couple of days later, and was put on the endless hold loop again. It took 20 minutes before someone picked up and told me that they would connect me to tech support. Put on hold for tech support person, sat on hold loop for 15 minutes and then they hung up on me.

    If my hard drive hadn’t have crashed, and I didn’t need the information I have been paying them to hold on to, I would leave them in a second.

  17. Pretty bad app all around. The interface is super non-intuitive, you have to manually mount NAS/SAN storage, doesn’t support multiple disks/locations… This is basically just a very cheap rsync UI wrapper that any newbie with some UI programming knowledge can write. All the “good” options to backup aren’t supported and they clearly tell you not to contact them about it.

    May be okay for computer neophytes, but anyone with an advanced understanding of backups will dislike this with a passion.

    Their support is non-existent. Wait 2 weeks to get a response to a simple question. This is horrible by any standards. Imagine if you have a problem…

    They also refuse to post any negative reviews on their own website, which means they willfully withhold information to make their product appear good to visitors. If it weren’t free, it’d be a scam.

    0/5. Use better alternatives.

  18. Having spent some time reviewing personal/family backup products I have come to the conclusion that what we are seeing in the market is fairly standard for the way IT is commoditising itself. CrashPlan offer what appears to be the best mix of cost and functionality at the moment. However, they appear to be flying very close to the wire on the customer service front. Unfortunately, the race to the bottom on product cost is often reflected in a race to the bottom on customer service costs. As this market matures further I am hoping that, as the functionality offered by the other operators in the space improves, it will force Code42 to up their game on their pretty woeful customer service.

  19. I have NEVER experienced such AWFUL “customer support” from any company, anywhere!

    I cannot condemn CRASHPLAN in strong enough terms!!! They are almost gleeful about their indifference to your needs as a user.

    When a user calls AND emails and makes it clear that they have A REAL CRISIS and that they are going to lose ALL THEIR DATA if they don’t have someone get back to them ASAP—and even after that you’re told “Sorry, no one comes in until 9 AM Central Time on Monday morning, but I promise you we’ll put you at the top of the line and call you The Very Minute the tech guys get in!” and THEN you never hear from them…it can make one livid with rage!

    THEN, to make matters worse, I finally called them back after being told they’d “definitely get to me” to find out that THEY GO HOME EVERY DAY—both the chat and phone people—AT 3:00 PM PACIFIC TIME!!!

    I am letting everyone KNOW not to use Crashplan; who even knows if they are REALLY backing up anyone’s data based on their horrible service and broken promises! BUT you’d REALLY be insane to sign up with them if you live on the West Coast, as I do!

    I cannot express how much disgust I am feeling for CrashPlan. I implore everyone to stay away from this incredibly BAD company!!!

  20. CrashPlan is more a crash than a plan. The initial backup takes 1.5 Years for 5.3 TB. That’s much too long. My network is 3MB fiber to the internet, so no excuse there.
    I would not recommend this service.

  21. I recently subscribed to backup package, I am happy but one thing that I don’t like is its App very much old fashioned with very less facilities. Its structure is just like backing up on a hard drive click on the ‘Restore’ just a tree list not giving any options to list files & folders in a nice & different formats. Its download facility either a single or multiple files is way out of fashion. It doesn’t matter which package you subscribe but app must be up to the standard for all users. Yes, just like others you can add couple of £s extra to let someone down load a better app which can facilitate a user in a better way do I not know once app designed it stays there for ever but can be improved as time passes. There should be a download tab and once clicked, let you choose you the place where to save that download on your computer. Just like others, there is no sync folder where someone can temporarily add files to down load from any other computer through login. Well, it is not the money that counts but app layout and highlights, good but not that good enough to enjoy that is my findings.

  22. June 11, 2016: Thanks for the review. Despite some problems reported by commentators, I’m going to try Crashplan (terrible name! – where were the marketing people?) My heavy-duty archives (pix, movies, music) are already clear-copied to disks and stored offsite. All I need is continuous backup of current work in case my house is robbed or my computer blows up. That’s less than 100 gigs in fewer than 50k files. I don’t expect useful tech support from any software company anymore, so that’s not an issue. The price is good, and if it works at least as well as Carbonite (which I am not renewing), I’ll be happy. I will do test backups and restores on the trial version before I sign up and pay.

  23. Hi there,

    I have multiple external hard drives (more than a dozen) which i would like to backup in a cloud system. Do i have to have them ALL plugged in at all times in order to have a back up or can i simply upload one HD after another and only plug them into my system if i’ve modified that HD?

    The external hard drives are only backups of older projects and i don’t really need to access them on a regular basis. Its more in case a customer requires them in the future. In this case i couldn’t just plug in the HD, upload it’s content, and move on to another HD?

  24. A very interesting feature I’ve not seen with other similar apps is to backup from different machines and this includes a virtual machine!
    CrashPlan runs also on Linux, so you can install CrashPlan inside a VM (eg. VmWare), add the paths you need to backup (eg. system settings, PHP settings, server settings etc) and select as a target the host computers name which is displayed as a target computer).
    Now you can backup the files from your Linux running inside the VM to the host.
    This saves a lot space because it doesn’t need to backup the complete virtual disks and the same time the files are also available on the host which can be sometimes very useful. Great!

    The idea of this feature is to backup different computers in the same network to a dedicated backup computer/server without the needs to work with network path mappings or virtual networks drives etc. The data is directly transported between the different CrashPlan installations.
    This works also with NAS in both directions because most/all NAS servers running Linux and so CrashPlan is supported.

    There is a lot good stuff with CrashPlan but also some cons:
    – a file from the archive cannot be directly opened/viewed it must at first restored

    – CrashPlan is working with a unique id which will be used as the folder name where the backup is stored. After a re-installation of CrashPlan this id was changed, so CrashPlan creates a new folder with a different id.. to tell CrashPlan that this are the same archives this old folder must be opened and CrashPlan is chaining this both folders… you get the picture. This ID thing is IMO a bad idea and makes things more complicated

    Performance is ok, also the upload to the cloud. Because of the used compression the values are often not the real values and higher but the lowest upload speed was near my real available upload speed.
    The backup speed can be very different because if the app is running in the background it’s only using some percent of the CPU.. this settings can be changed.. if not, the default CPU usage is set very low so the backup needs a lot longer than expected.

  25. I’ve had a terrible experience with CrashPlan. In May 2016, all of a sudden and for no apparent reason the app could not connect with the server. Support (by email) instructed me to uninstall and reinstall. Could not uninstall following any of CrashPlan’s uninstall methods because Mac permissions would not allow it (“permission denied” error message). Support told me they could not help, that I had to contact Apple. Apple could not figure out how to uninstall it, either. Months went by with no backup, then in October I get a message from CrashPlan saying I had to backup soon or else my data would be deleted from the server, as they require a backup at least once every six months. Well, the nerve! Here I’ve been paying for a service that does not work for 5 months and I receive a message like this. Finally, back to the challenge of how to remove CrashPlan from my computer once and for all. After hours and even days of trying, was only able to do it via Terminal, following advice from Larry Aasen on DO NOT RECOMMEND

  26. I am a long-time Acronis TrueImage, EASEUS To-Do, Mozy, and Windows OS backup user. I back up my home PCs on a local drive. While CrashPlan works Ok, I find the interface confusing. I learned by trial and error that the scheduled backup times should be taken literally. It will start backing up at the start time and stop at the finish time – whether it has finished backing up all the files are not. Initially, I thought that it would start a backup sometime during the start and stop window and keep going until it finished – even past the stop time. This is not necessarily a bad thing, but they need to make this more obvious.

    Also, I use local computers for backup. Preventing CrashPlan from uploading to the cloud is VERY frustrating. But, lo and behold, buried under the “enable backup sets” button is the place where online backups can be disabled. I’m sure the marketing department determined the location of this feature, because it took some digging to find.

    CrashPlan will not back up an image of a client, so complete system recovery is not available. It’s not the end of the world, but saving backup images saves a lot of time when restoring a failed computer, not just a few files.

    Finally, there is no backup search feature. If you are looking for that one folder that you accidentally deleted last week, you must manually dig for it – a royal pain when you have terabytes of backed up photos, documents, etc.

    All in all, if I just installed Crashplan and let it go, it would work fine for most purposes. However, CrashPlan their cloud storage, which, admittedly, is very reasonably priced. (I thank Crashplan for letting people like me back up to local systems for free.) I would rank it number one among the backup software that I have used recently, if CrashPlan had an option to save drive images, add search, and clean up the user interface.

  27. I had a serious problem with CrashPlan recently when an external drive suddenly failed. Restoration from CrashPlan Central (their cloud) was easy, but the last two months of data wasn’t there. I had not allocated enough memory, and all backups for the last two months had failed with no warning—all their email notices said 90% to 100% complete. I increased the memory allocation, but the lost data could not be recovered (though I was able to rebuild most of it). I would give CrashPlan 4 stars for performance, 2 for the user interface, average 3.

  28. Hello Mauricio/everybody, thanks for sharing this information online. Indeed; very useful.

    I contacted Crashplan with some question about the “Individual” unlimited” plan, for one computer (US$59,99), but had no answers yet.
    Maybe you can help me:

    1. Can I subscribe being in Portugal (Europe)? Even expecting slow speeds?
    (maybe this sound strange but some unlimited services work only in the US)

    2. I´ve “Work done” kind of files (Will not edit those anymore) stored in external hard drives that I just want to backup online. If I delete those files from my hard drive (internal or external to the Mac); my uploaded stored files remain in the cloud to download one day? Or its a “mirror” process that always need the original files and my hard drives connected to my Mac from time to time?

    3. I´ve other “Work-in-progress” kind of files from projects I´m working on. The sync and versioning features are available in Crashplan? Or I have to close the projects first and backup to the cloud?

    4. Is there any limit of file sizes for upload or download?
    I had read something like this: “File Type Restrictions? No, but restoration over 250 MB via desktop only”; that I didn´t understand. Is this outdated information or there´s some limitations downloading our files?

    5. I´m using a Mac OS system with the usual Desktop Publishing, Photography, Video, Vectorial, programs and file formats. Any known file format retrictions using CrashPlan?

    6. To download a file or folder is easy and direct as to upload without the need for a unzip app or other time consuming processes?

    Sorry for so many questions.
    Thanks in Advance for all your help and opinions.
    Best regards.

    1. 1. Yes, European countries can subscribe too. Speed isn’t necessarily slower, but it’s not fast to begin with. Don’t expect more than 300 KByte/s (2400 KBit/s).

      2. No longer existing files will be kept until the next pruning occurs (~30 days). It’s not supposed to archive all your files, but back them up them from the source. So basically: if you don’t restore lost files, they will be lost permanently sooner or later.

      3. Yes, all CrashPlan plans offer file versioning. And no, files will be uploaded in the background automatically. No need to take care of that on your own.

      4. I didn’t encounter any yet (my biggest was about 8 GB). It’s not possible to backup system files (C:/Windows/) and programs (C:/Program Files/). You can restore any file size, but the web(!) version (if you download a backup file using your browser) restricts the maximum file size. You need to use the desktop client (the native Java client) to restore bigger files or chunks of data.

      5. I’m not a Mac user, but other than system files and programs, there’s probably no limit.

      6. Yes. You can either restore to the original location or in a separate directory of your choice. You can also chose which version to restore, if there are more than one.

  29. Check out Cloudberry.
    i’m not connected with them, other than being a customer for 3 years. Main con is that you have to learn a few things about S3 or Azure etc because Cloudberry uses the cloud of your choice for storage. Cloudberry is reasonable one time fee. S3 costs me a bout 25$/month for about 1tb of storage. Not ‘free” but much cheaper than the easy to use Barracuda. I also started using CB’s Office 365 cloud backup. Much cheaper than competion and fine for my needs except it doesnt back up “exchange public folders” in office 365.

  30. Have tested Crashplan for almost a month now. I get an upload speed around 20-25MBit/s (My maximum upload speed is in theory 40MBit/s but “Speedtest” usually states around 30MBit/s). Hence, a really good upload speed which is nice given that I have 1.8TByte of data to backup, all of it being on an external USB hard drive. It has worked fine so far. I had a few questions regarding disconnecting and reconnecting my USB hard drive and e-mailed support. Got a response the next day with very helpful answers. So far a winner for me.

    1. I’m curious about your questions and their responses regarding disconnecting an external hard drive. Will they retain data if the drive remains disconnected for an extended period?

  31. The one thing that I am most interested in, I am not seeing listed anywhere on this page (but I read it somewhere else)

    If I delete a file from my HDD that I have backed up with crashplan, will that file be deleted from crashplan in 30 days, or will it remain indefinitely? 99.99999% of cloud backups will “mirror” your hard drive every 30 days and will delete files that you delete from your computer. Im looking for true cloud “storage” where I can free up some space on my local storage.

  32. Does your review reflect that CrashPlan discontinued it Restore to Door service?

    Which cloud backup service is best in case of a hard drive catastrophic failure and need to restore +600GB of files+?

    Which cloud backup service has the biggest file size limit?

  33. I think CrashPlan rather awful & a waste of money. CrashPlan cheerfully charged me an annual subscription of 60 dollars for two years but when I needed it, nothing was there. My computer’s hard drive folded and I looked quickly to what CrashPlan had. Having first turned the computer off for 24 hours CrashPlan had only 544 retrievable of 223 GB and those files were silly pieces of old dll’s. Gosh, that was such great news! I have a cloud drive myself & 2nd computer basically running in parallel so managed but what a complete waste of money and “imaginary back up” on my part. Carbonite had been even better than this though not a great solution. I find CrashPlan mostly a scam but am glad it works for some. I was appalled by the joke of support which simply sent back surveys “How Did We Do?” without ever answering the original query for help. Chat would fold, calls told me: “Maybe that’s in The Pro FAQ?” and then vansih. Also, to answer an earlier query: if you take out a file from your HDD, in addition to all woes, yes CrashPlan removes it from the nest. For me, it simply tossed the whole nest I suppose when it couldn’t read it. Sort of like paying for fire hazard insurance and then having it come and carefully burn all the house twice. NOT FOR THE FAINT OF HEART

  34. CrashPlan is basically worthless. The support is nearly non-existent. I just had a crash and the files recovered were mostly years old. It does NOT recover Adobe files such as InDesign. Every jpg my business has just vanished. They have basically devastated us. I would NEVER suggest anyone use this service. Dropbox is probably the best answer.

    The reply I got from support after telling him our business was trashed was….. “Good luck”

    Stay away from these guys!

  35. Over the years I’ve tried to use CrashPlan. Each time I sign up for their free 30-day trial and start a backup. NEVER does it finish within the 30 days. The up-load speed is so S-L-O-W that I’d never have a full backup, not even after uploading 24×7 for a full month.

    I have a fiber optic 100Mb/100Mb connection and I could not even use 1% of the bandwidth I have

  36. I have been a happy CP Home user for a long time, and at $5/month for unlimited backup, who wouldn’t be? So… today I got this email from them announcing that they are closing down CP ‘Home’, claiming that their focus is now going to be on business accounts only – which is such obvious corporate double-speak for “we are raising our prices” that it beggars belief they would consider their customers to be so stupid we couldn’t see right through it.

    The upshot of it is:
    Current CP ‘Home’ customers will be migrated to a CP ‘Business’ account which, instead of costing $5/month, with now cost $10/month!

    You will be limited to 5TB per device – no exceptions – so if you currently have more than 5TB backed up – it will be deleted!

    They are at least so very wonderfully kindly offering a ‘special price’ for the first 12 months, how generous! In other words, the price won’t go up for 12 months, but you will still be limited to 5TB.

    There is absolutely no business case for this “focussing on our business customers” b/s, because you don’t even need to be a business to go on the new plan! It’s just thinly veiled corporate weasel words for “let’s make them pay double!”

    Oh and by the way – I only just found out today that their pro-rata refund offer has gone by the board – that used to be one of their great selling points – pay for a year up front, but if you cancel, they offered a pro-rata refund. Quite generous, yes – but right when I might have wanted to avail myself of it, apparently it no longer exists. Gee, thanks guys!

    1. This is incorrect.

      I was transitioned from Home to Small Business a couple of days ago. I have 14TB with CrashPlan.

      It was not deleted and I have communication from their support that I am grandfathered in. Perhaps this is the case for new users but not current ones.

  37. Jeff’s right. I just got mail from crashplan that my personal plan cannot be extended. They advise users of personal plans ti switch to Carbonite.

    I am using Crashplan for about three months now. The contents of my internal HD (ca. 200 GB) have been backuped in about 4 weeks. To backup the files from my NAS seems to be working in theory only. Calculated time to complete is always around 3.5 month. I think the backup of larges files is not done cleverly- seems to restart everytime it wasn’t completed.

  38. I would highly recommend NOT using Crashplan. What they don’t tell you about is “archive maintenance”. This is carried out to correct any errors in their copy against the sources and prune old versions that are no longer needed. First up there shouldn’t be any errors in their copy and if my PC goes down and there are errors in their copy that is no useless. Second once your archive enters the queue you cannot backup or restore. This took 3 days for my test backup of less than 1MB before I gave up and stopped the test. Support said they could not take it out of the queue and it was held up by others going through maintenance. Mine was next in line and wouldn’t take long. 48 hours later still not available. If you want the illusion of backup then this product is good, but if you actually want to backup your files regularly and be able to restore them when your PC goes down then do NOT use Crashplan.

  39. These jokers are a lawsuit waiting to happen. They have lost countless amounts of user data. Have bizarre retention policies…and are essentially going out of business the slow way. First by alienating their home consumers by closing Crashplan for Home, then next…bad business practices for their other “products”.

  40. Software sucks and can stop backing up at any time. Lost all my data on two computers due to their “back up” policy. Stopped using their services and am going somewhere that actually works.

  41. Used Crashplan for Home for about a year before switching to Small Business when the Home version was discontinued.

    Crashplan USED to be reliable. Then, as someone else said, they kept changing the interface, and suddenly it just stopped working. Currently, I am in the middle of a 3 day (so far) struggle just to log into my account. I can no longer log into my account, I can’t change my password, I can’t back up my data or retrieve it if I wanted to (over a week now) and they can’t tell me why. They keep sending me password reset forms that don’t work, and then when I said I simply wanted to cancel the service, first they told me to send an email stating I wanted to cancel and what to do with my backups, but then later when I did so, stated that I must log into my account and cancel it myself– which I can’t do, of course.

    So here we are on day three of this nonsense, and I still can’t back up, still can’t restore if I needed to, still can’t log in, still can’t change my password (who knows why or how it got changed to begin with!), still getting emails telling me my system isn’t being backed up, and still getting no real answers from their incompetent tech support team.

    My advice? Look elsewhere for a backup solution. Crashplan used to be good, but not any more.

  42. I am beginning to agree with everybody else here. I used it for a few years and had over 9TB backed up. Then, they changed over their plans and I had to now get CP for Small Business. Because I had over 5TB, I had to begin my backup again, from scratch. 5 months later and I was at 6TB backed up as of yesterday. Then, I restarted my machine and this completely new version – something I was given NO warning or notice about – started to run. Not only did I spend hours trying to customize it and read the documentation, but it would not let me do much, even AFTER I had signed in on their web-based console. On top of that, after running all night, it now says that I only have a few hundred GBs backed up. I am waiting to hear from their tech support, and I’m willing to give them a chance to remedy this, but I’m also going to be looking for another solution going forward.

  43. Do not go near this platform, it is a con. I was paying Crashplan for several years to back up my data, but then received an email telling me they will delete all of my data unless I upgrade to a more expensive plan. This is due to discontinuing the plan I was on apparently.
    Forced to upgrade I did so, only to find the new plan and application, do not work on OS X.
    After taking more money from me, Crashplan deleted all of my backups and

  44. Keep away from this rip off. The system does not work and once you are signed up to them, they threaten to delete your backups, unless you to upgrade for more money.
    Even when you pay them more money they still delete everything and provide you with a back up system that does not work.

  45. CrashPlan for Small Business isn’t a stable reliable software. The problem is that it auto updates itself without asking. So when a new version has problems, you cannot do anything. Because even if you find an old version to roll back, it will auto update as soon as you run, and go to a broken version 6 again. I’ve had this problem since Dec, with support spending a month getting me to reinstall again and again until they gave up. Support manually put a flag so I could stay with the working v4. Then I was fine for a little until the flag wore off and now I have no backups again. Now I have to jump through the same hoops again because they need to follow their phone/email script. They don’t even understand the app, as they refer to settings/buttons that don’t exist. So it’s definitely not ready for business use, not even home use I’d say given the instability and the lack of IT support a home user would have.

  46. Warning!

    CrashPlan once provided a good and reliable service. Their recent redesign made a mess of it. The backup service regularly fails to start automatically and can’t be started manually. They eliminated individual folder management controls or the ability to view backup progress. And they are slow to respond to trouble tickets and essentially useless when they do. That they are so incapable of basic design and user interface skills raises doubts concerning their technical ability to actually backup, secure, or restore one’s files. This company could be studied as a paradigmatic example of fiddling too much with a good thing that wasn’t broke and wrecking it.

    1. Completely agree with everything you said. I used to love it, and now I’m constantly telling support that I checked services and I’ve switched it, again, to “automatic (delayed start).” I should not have to do this almost daily on all of my machines.

  47. The user interface (the app, not the web site) has changed since this review was first created. It used to be a real nice interface.

    Here it is a Sunday, I recovered from a system image I last created on 3/29/2018, and I’m looking to restore the files between then and yesterday’s drive crash, 5/5/2018.

    Restore in the app keeps doing a sync, I’m thinking so that it only restores the files which are different. Good idea but not working well, if at all.
    Multiple times I’m getting an error about not being able to access the destination in the process. A few times it didn’t get as far as producing the file list. A few MORE times it got as far as producing the file list and then immediately went into that same error. Each sync takes about 20-25 minutes. Not reliable.

    Another way to get ALL the files, by doing a restore from the web, and it is apparently take a REAL long time zipping the files. I didn’t really want to go this way as I don’t want this to turn into a data exercise of comparing file dates/differences. But Monday is approaching and I need to get my files back.

    That’s the reason I’m using this service in the first place.

    Looking at backblaze as a backup service to my backup service.

  48. Restores from mobile DON’T work anymore!

    They’ve eliminated their mobile app, and if you’re using a separate backup password (separate from your Crashplan login password), you will NOT be able to enter that password from your mobile. They responded to my ticket saying “Yes, we know about it, and no, we’re not going to fix it.”

    They used to be good, but seem to be going backwards. What kind of company thinks that mobile access to your data isn’t important these days !?!?!

    1. Could not agree more. In addition to mobile not being supported anymore, I am constantly having connectivity issues, which they admit are on their end and “will notify their engineers and appreciate my patience.”

      Constant messages that my computers haven’t been backed up in X days because of THEIR problem is so frustrating.

  49. I was a CrashPlan Home customer (paid up until 2020) and was switched to Small Business a couple of days ago by CrashPlan. Interestingly this happened while I am actively restoring 14TB (yes terabytes) from CrashPlan.

    I’m on a 150/20Mbps internet connection and backing up has generally run about 80-90% of my upload speed.

    For restore I preferred the prior CrashPlan Home client to the new Pro client (6.1.7). The restore was more informative in the earlier version. The new Pro looks prettier but is harder to work with and gives less information on the restore process (there is no file monitor or data rate as there was before). I also noticed that the restore using the Pro Client is running about half the speed of the Home client. I previously worked out it would take be around 28 days (1/2TB per day) to restore everything. Now I’ve no idea and it may take several months….

    Looking at the traffic analysis on my hub it shows me pulling around 620 GB per day prior to the switch. Now with CrashPlan Pro I’m getting around 300 GB. How I did notice that type of file makes a difference but this will be another discussion with CrashPlan support that I have. BTW, support has been very responsive to my questions through all this.

    One thing you can’t complain about is price. I paid around $300 for five years of support. Now in 2020 for me it will convert to $10 per month for unlimited (if they don’t change it before then), That’s a bargain compared the competition and their versioning and file retention is great – and works. I’ve been using them for around 6 years now.

  50. I was a Home user and switched to Small Business. I have 7TB of data on my home NAS. I have been running the Code42 client since August and it’s still only 24% completed! I have another 1.5 years before the initial backup is completed! I have a fibre connection and SpeedTest tells me I am getting more than 400Mbps up speeds. The data deduplication setting seems to have disappeared from the client. In fact, there’s no Advanced options in the client anymore. I don’t have any idea on how to speed it up.

    Currently my NAS is not backed up. I am thinking I will have ditch Crashplan and go for something that’s not throttling the transfers and will backup and restore in a more reasonable timeframe.

    1. John – Nearly the exact same thing happened to me. I have 7TB which had been successfully backed up to Crashplan for months. About a week ago, I noticed it said it was 21% complete with 1.2 years remaining. I’m also on fiber and I’m monitoring less than 1Mbps of outbound traffic from Crashplan. Currently working with tech support to understand where my 5TB of data went, then hopefully figuring out how to increase upload speed. The API does have commands for deduplication still, but I don’t know if it will work for non-enterprise. Anyone else out there suffering or have a solution??

  51. CrashPlan for Small Business User Rating

    Don’t waste your time on Crashplan for Small Business unless you only have a few files that need to be backed up. It used to be a good service that’s turned into a steaming pile of sh*t. Their new desktop app stripped out most of the useful features of the old one; their bandwidth up and down is heavily capped, so if you have a lot of data to back up or restore, it will take days or weeks or months; their restore function is a joke unless you only want to restore entire folders. I needed to restore 1700+ files of a specific file type, from several different directories – despite being able to filter by file extension, there’s NO way to “select all”, NO way to bulk select a group of files, you can’t restore many gigabytes of files all at once if you need to (maybe 5 GB total, if you’re lucky), and trying to select even individual files to restore in the desktop app requires selecting them…and each checkmark takes 15 seconds to register. This is a joke. There’s a reason it’s so cheap. This is not a serious backup service for anyone except the average home user who needs a few Word documents backed up. Don’t be fooled by their “Small Business” BS. You’re just wasting your money.

  52. CrashPlan for Small Business User Rating

    I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that directory and they excluded it from backup and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to the business users in Mid April, and implemented the change on May 1. We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company provided no backout and did not have a recovery path for the data they had deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many levels.

    1. CrashPlan for Small Business User Rating

      Must absolutly agree.

      Their behaviour and information policy is getting worse’n’worse. Didn’t receive a notification on the policy change in May and just accidently stumbled about it because my VMs were marked “Excluded for all backups” and I searched for info regarding this.

      Worst thing IMO is deleting backupped data without user confirmation, which is absolutely no go in a business environment.

      Have been long time customer on Home then Pro than SMB, but will look for another solution now. Unreliable nowadays and cannot be trusted anymore. Stay Away!

  53. CrashPlan for Small Business User Rating

    Long time crashplan home user, converted to pro then small business. I converted mainly because I have not found an equivalent alternative yet, and it took me best part of a year to do the initial backup and didn’t want to start over (roll on fibre)
    I suffered a hard disk issue in Feb – corrupted dynamic disk database – end result, multiple drives had to be converted back to basic…which means formatting. Thank goodness for Crashplan, right?
    Well…yes….but. Gawd the restore is slow. I restored 70GB or so of essential data prior to travelling around, and recently came back to do more. But the client was having issues – support got me to change the settings to use 5GB RAM – so the restores would work. It has been 6 days now, and my 209GB restore is 203GB done with an estimated 6 hrs remaining. It runs at 1-3Mbps. That’s it.
    I’m not a small business so in some regards getting the data back is not time critical – but whilst I’m restoring, the backup is stopped. So all my *current* files are at risk. And I probably want to restore around 2TB all together.
    The irony of being forced into finding an alternative backup whilst a restore is in progress so data isn’t left at risk.
    I feel this is a cheap consumer product, being marketed incorrectly as small business. If I was reliant on this data for a business, I’d be in real trouble. (I got trouble enough with my better half for ‘losing’ [temporarily] 20 years of photos!)

  54. CrashPlan for Small Business User Rating

    After almost 5 years of backup (and the money that goes with it, of course), they’ve deleted 10Tb of data, because of a service that is really not intuitive. They must think that everybody read every little line on their website during their weekends…
    There is an option on their app that says « Remove deleted data files : Never », well that do not really work. They should update the text with an « unless this and unless that… and still we might invent new rules that will get your data deleted because we don’t really care ».
    They don’t care a bit, you’ve just lost a huge amount of work and their only answer is “sorry next time you should read this and that on our website…
    Not to speak of the restoration that is incredibly slow and a software that bugs all the time. Mediocre service!

  55. CrashPlan for Small Business User Rating

    I’ve been using Crashplan Pro for a while now – I converted over from the personal plans. I like Crashplan PRO – how it works and the features it has. BUT on my laptop it is a CPU HOG. Using the % CPU settings doesn’t REALLY equate to % CPU. Consulting with the company on-line, the reply I have received so far to my complain that my laptop blows hot air all the time is an explanation of why the %CPU isn’t really %CPU. The FAILED to listen to my complaint and question: So – what CAN I do to keep this service from using so much CPU? If I can find a service which has a REAL setting to control %CPU AND which provides 1) version backups and 2) recover files from a specific date, then I’ll consider switching. I also use Acronis for image backups, with settings to make image backups every weekend.

  56. CrashPlan for Small Business User Rating

    CrashPlan is garbage. No one should use this service. It used to be great; it was $60 a YEAR back when I started using it in 2014. Then they increased their rates to $20 a month for my 2 devices. Fine, I’ll pay 4X as much even if it’s a good service, but the service actually got far worse and it recently stopped working completely. I could not fix it, after reinstalling and everything else I tried it just would never launch so I went 11 days without backups. I can’t even log into my account to change my subscription, their website is a login loop saying I need to “Login to Complete my Purchase.”

  57. CrashPlan for Small Business User Rating

    I was a longtime Crashplan customer and I’m shocked now that anyone would give their service more than one star. I could live with the Byzantine structure of the app and impossibly slow upload/download speeds, but as storage got cheaper, they actually had the gall to start charging more while eliminating which files would be backed up. That drastic a change should have only come after an extensive amount of email AND snail-mail to ensure their clients would be aware of the change. Now I trash their service to anyone who will listen so that I won’t look like a complete and total moron given all the times I had recommended them in the past. It’s laughable that they changed their focus to “small business” as about they only thing in my opinion that they’re good for now is for people who want a ridiculously expensive and hard to use way to back up their Word docs and maybe a low-res family photo album with no video. For that, I think most of us will stick with Google, Amazon, MS,, DropBox, etc. Also, hope you don’t like two-factor authentication if don’t want to pony-up even more cash every month for their “Enterprise” level. I hope the “Enterprise” level clients are getting the service level we small biz & consumers used to get, as otherwise, I can’t imagine how they’re still in business.

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CrashPlan for Business Review

Unlimited backup for a decent price.

CrashPlan has decided to focus entirely on its SMB customers with CrashPlan for Business; so far it seems to have paid off. Read our full review for a service that has its act together.
$ 1000per month for Unlimited GB
Visit CrashPlan for Business