Overall Rating 83%Good
Features
80%Good
Pricing
86%Very Good
Ease of Use
92%Excellent
File Backup & Restoration
87%Very Good
Speed
70%Decent
Security
85%Very Good
Support
83%Good

In August, 2017, CrashPlan sent coffee spitting out of mouths everywhere when its users woke up to the news that the company would be withdrawing from the consumer backup competition. CrashPlan made the move, ostensibly, to focus solely on its business customers.

While that’s a tough break for consumers given CrashPlan’s popularity as a home computer backup solution, the added product attention is likely good news for business owners. Here at Cloudwards.net, we already rank CrashPlan for Small Business (formerly CrashPlan PRO) as one of the best cloud backup for business solutions available today.

The reasons for that high regard are many, including the fact that CrashPlan grants you unlimited backup, doesn’t cost much, has an option for private encryption and has some of the best versioning capabilities of any online backup service we’ve reviewed.

If you’re itching to give CrashPlan a spin to see if it’s a fit for your business, you can visit Crashplan PRO and sign up for a 30-day free trial. Otherwise, keep reading to see where the service shines and where it falls short as we breakdown its features, cost, user experience, security and support.

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Strengths & Weaknesses

Features

80% – Good

The feature that sets CrashPlan for Small Business apart from many other online backup tools for business is that it provides true unlimited backup. There’s no cap when you get to 10TB of data and no file size limits. By comparison, competitors like Carbonite for Business and IDrive Business limit you to 250GB on their base plans and make you pay to add more storage capacity.

The catch is that CrashPlan only lets you backup one computer, while Carbonite and IDrive can be used to backup unlimited computers. You can, however, use a single CrashPlan subscription to backup as many external drives (but not NAS) as you want.

Supported OSes

Operating systems supported by CrashPlan include Windows, Mac and Linux. You can download a client for any one of the three to manage your backup plan. CrashPlan also has mobile apps for Android and iOS that can be used to access files.

CrashPlan includes all of the basic online backup features we look for when evaluating a service. This includes continuous backup, scheduled backup, backup to local drives, incremental backup, deduplication, file compression, speed throttling, email notifications and block-level file copying. We’ll take a closer look at the general backup process in a bit.  

CrashPlan also supports file versioning, which lets you revert back to previous file states to back out of unwanted changes or file corruptions. One of the nice things the backup service does is let you set your own versioning policy, which can be done from the desktop client.

Versioning with CrashPlan isn’t quite unlimited, but given that you can retain file versions based on 15 minute increments indefinitely, it might as well be. CrashPlan also gives you the option to keep deleted files indefinitely, which is nice since many online backup providers permanently remove them after 30 days.

Essential for business owners, CrashPlan grants admin access to monitor employee backups and even access their files. That way, you don’t have to spend too much time worrying about work laptops getting left on planes or stolen in coffee shops.

Security features, which we’ll also talk more about below, include at-rest encryption, in-transit encryption and optional private encryption.

In terms of what’s missing, there’s not much. There’s no built-in option for two-factor authentication, although CrashPlan can be integrated with an SSO platform like OneLogin. CrashPlan doesn’t let you run multithreaded backups to speed things up like Backblaze does. Also, mobile device backup — even just for photos — isn’t supported. CrashPlan also no longer has courier recovery.

Probably the biggest feature miss, however, is that CrashPlan backs up by file location rather than file type. We’ll harp on that a little more when we break down ease of use.

Pricing

86% – Very Good

CrashPlan keeps its small business pricing simple: each computer you need to protect costs $10 a month and you get unlimited backup to work with. Unlimited backup means you and your employees don’t need to worry as much about what gets backed up and what doesn’t, which in turn lets you keep the focus on productivity.

There are no discounts for annual subscriptions. The cost is always billed monthly, which has the advantage of letting you cancel at any time. Prior to shelling out any money, however, you might as well take advantage of the 30-day free trial.

The cost seems good when you compare it to, say Carbonite for Office, which charges $200 per year for 250GB of backup, and $99 per additional 100GB that you need. Supposing that you need to backup 1TB of data on a single computer, that means Carbonite will set you back around $900 per year compared to $120 with CrashPlan.

The cost comparison analysis loses some luster, however, when you throw Backblaze into the mix. Backblaze for Business also lets you backup unlimited data for one computer at a rate of just $50 per year.

Ease of Use

92% – Excellent

CrashPlan shouldn’t provide any serious hurdles for most users beyond getting past the initial backup phase, which can take days or weeks to complete depending on how much data you have to backup. The client takes just a couple of minutes to install, after which you’ll be asked to sign in.

On the other hand, while it isn’t hard to use, backup operations with CrashPlan could be simpler. As an unlimited backup service, Carbonite could simply backup based on file type. That way, you wouldn’t have to worry about whether you’ve added your documents, images, videos and other files to your backup plan because CrashPlan would be protecting everything. This is how unlimited backup with Backblaze works.

Instead, CrashPlan backs up based on file location, which means you need to manually tag folders and files for backup. That approach takes more time and is more prone to errors.

CrashPlan Desktop Client

The desktop client itself is well done and intuitive enough, with navigation tabs lined up vertically along the left side for backup, restore, settings, history and destination.

Small business owners looking for account oversight should be happy with the CrashPlan web interface, where you can check up on user statistics and monitor file restoration from a dashboard view.

There are also views to add and deactivate users, monitor and deactivate devices being backed up, download client apps and create reports to keep you on top of backup failures.

From a tactical standpoint, the web experience is an excellent tool for business owners with employee monitoring capabilities you don’t get with CrashPlan’s cheaper competitor, Backblaze.

The CrashPlan mobile app lets you access your files from anywhere without having to log into your laptop, but it has some usability issues. For example, it doesn’t let you share or preview content. You have to download files first and then open them in a compatible app like Microsoft Office Mobile. Some users report frequent app crashes, too, and as of this writing, the Android app hasn’t been updated in 17 months (since April, 2016).

File Backup & Restoration

87% – Very Good

Backing up files to CrashPlan requires that you tag their location in your file system. You can tag at both the folder and file level from the “backup” tab of the client.

While CrashPlan can’t simply backup all files based on extension, you can exclude certain file types from backup if you’d like to from the backup tab in settings.

Prior to starting your backup, you’ll want to designate a backup destination, too. By default, this is the CrashPlan cloud. However, you can also add local drives for backup. The advantage is that local drives can be used to restore data more quickly than from over the Internet. By setting a local drive, you’ll also still be backing up to the cloud, meaning you’ll be doubly protected.

You can also use CrashPlan to backup your external drives. So long as your drive is attached via USB or Firewire, it should show up. However, CrashPlan cannot be used to backup NAS devices (for that, check out our best online backup for NAS article).

Once you have your backup plan in place and your initial backup completes, by default CrashPlan will run backups continuously. Continuous backup is the best way to protect your hard drive as files are uploaded as changes are made.

That said, continuous backup can also hog system resources and impede other work. To account for that, you can limit how much processing power CrashPlan uses while you’re actively using your computer.

Another option is shutting off continuous backup and running scheduled backups, instead. You can choose when backup starts, when it stops and on which days it’s run.

In most cases, however, continuous backup shouldn’t be an issue and is the best bet to protect your business files.

Restoring Files with CrashPlan

When it comes to getting your files back from the cloud, there are a few different options available with CrashPlan.

The first is to use your desktop client by going to the “restore” tab. From there, you can navigate your stored folders and files and select what you’d like to grab from the server.

Below the file selection pane, you can click the “links” to select file version, permissions and location settings for your restore. Locations can be the original file location in your file system, your desktop or a folder on your desktop.

You can also restore files directly from your web browser by going to “devices” and clicking the restore icon associated with the device you want to restore from. Doing so means you don’t have to download the CrashPlan client to access files on a computer that isn’t yours. Also, if you’re the owner of your CrashPlan for Small Business account, you can access files that your employees have backed up.

CrashPlan also lets you access files from your smartphone, which we mentioned earlier.

One option missing from CrashPlan’s restore repertoire is courier recovery service, which it used to have until discontinuation in 2016. Courier recovery means that the backup provider loads your data onto an external drive and mails it to you, which is often faster than restoring gigabytes of data over the Internet. If courier recovery is something you need for your business, IDrive, Carbonite and Backblaze all offer it.  

Speed

70% – Decent

Backing up your hard drive is a smart idea, but it’s also a time-consuming pain in the tuches. Getting all of your data from your computer to the cloud can take several weeks, in fact, depending on how much you have to store, your Internet speeds, your location and how well your online backup service manages file transfers.

To determine how well CrashPlan for Small Business performs when it comes to backup and restore speed, we conducted a few simple upload and download tests using a 1GB compressed folder made up of various file types. Our tests were conducted from faraway Chiang Mai, Thailand, over a WiFi connection upload speeds of 20Mbps and download speeds of 25Mbps.


 Test One:Test Two:Average:
Upload:03:15:0003:45:003:30:00
Download:00:10:2500:09:4600:10:10

Those upload speeds aren’t great. In fact, they’re pretty terrible, even for someplace faraway from the CrashPlan cloud, like Thailand. Interestingly, CrashPlan itself asserts that, on average, users can expect to backup 10GB of data per day.

That’s works out to about 1GB every 2.5 hours.

For a 20Mbps upload speed, without overhead, a file should take about seven minutes to transfer. Granted, online backup complicates the equation with file compression, encryption and deduplication processes, but even still it’s hard not to be disenchanted by our test times.

You can actually turn all three off to speed things up. We wouldn’t recommend doing so for obvious reasons, but shutting off deduplication in particular does seem to help tremendously, leaving us thinking that the issue rests in that algorithm in particular.

You can also throttle your file transfer speeds to limit how much bandwidth the backup process uses. CrashPlan even lets you set the client so that it increases speed when you’re away from your computer.

Finally, while the initial file transfer process takes time, afterward things should run much more smoothly. That’s in part because CrashPlan, like any good online backup service, uses block-level file copying to speed things up. This method of file copying means that when a file change occurs, only the parts (blocks) of the file that contained the change gets sent to the cloud.

Security

85% – Very Good

CrashPlan for Small Business uses advanced encryption standard (AES) to scramble your data while at rest on its servers. This encryption takes place before your files leave your computer. The level of AES used to protect files is 256-bit and backup transmissions are further encrypted using 128-bit AES. There have been no known hacks of AES encryption and, in fact, it’s estimated it would take a supercomputer billions of years to brute force crack an AES key.

By default, CrashPlan will hold onto your encryption key for you. That way, if you ever forget your password, the company can reset it. However, it also means that a malicious employee or hacker that gains access to the server where user credentials are stored could pilfer your intellectual property, business records and other sensitive data.

If that’s a risk you’d rather not take, you can set up a private encryption key from within the security settings pane of the desktop client.

Regardless of whether your go with a private encryption key or let CrashPlan generate one for you, you’ll want to make sure you create a strong user password since, 256-bit encryption or not, your files are really only as safe as your password. Often times, cloud services help protect users from password hacks by letting them turn on two-factor authentication. However, that’s not a feature that CrashPlan supports yet, which is probably where it falls the most short on security.

We mentioned earlier that CrashPlan supports versioning. It’s also worth a mention that versioning offers a measure of protection against ransomware, an increasing concern for businesses. With versioning, rather than pay out ransom money for uncorrupted copies of your files, you can just revert to intact copies once you’ve removed the malware that caused the issue.

As far as data center security, CrashPlan maintains 24/7 surveillance of its facilities in addition to other safeguards against intrusion. The facilities are also equipped to resist failure, whether from device malfunction, power outage, fire, earthquake or another disaster.

Support

83% – Good

CrashPlan maintains several support channels, which includes telephone, email and live chat. The variety should appeal to small business owners who can’t wait around for problems to get resolved. However, telephone and live chat support are only available Monday through Friday from 7:00 a.m to 7:00 p.m. U.S. Central Time. If something goes wrong at night or over the weekend, you’ll need to either wait, figure it out on your own or give email support a try.

Email support is funneled through a ticketing system that’s supposedly monitored 24/7. Of course, we put that to the test to check response times, firing off a request at 3:29 a.m. Central Time.

We received a response back in a little over 12 hours. Note, however, that we asked a relatively minor question about two-factor authentication. CrashPlan maintains a triage team that escalates more important tickets for faster responses.

If you’re more of a DIY user, CrashPlan also maintains a support site with articles for both CrashPlan for Small Business and Enterprise articles. Small Business articles include a guide for admins, a user guide and FAQs. You can also search for articles to find relevant content more quickly.

CrashPlan also keeps a community page, which could be a good way of crowdsourcing solutions to problems if anybody used it…

Overall, CrashPlan supplies a reasonable amount of support that should do the job for most business users.

Final Verdict

CrashPlan for Small Business isn’t a perfect backup solution for SMBs. Our biggest complaint is that the service doesn’t take advantage of its unlimited backup capacity to simplify the user experience with file-type rather than file-location backup. We’d also like to see backup for mobile included, even if it’s just for photos, and two-factor authentication. Additionally, deduplication seems to really slow the file transfer rate down.

Beyond those complaints, however, there are plenty of excellent reasons to pick CrashPlan to backup your business’s computers. Unlimited storage means you don’t need to worry about what gets backed up and what doesn’t and $10 per computer means you can do so without hurting your bottom line too much. Private encryption means better control over your intellectual property. CrashPlan also has some of the most accommodating versioning and deleted file retention setups of any online backup solution we’ve ever tested.

That’s all we’ve got on CrashPlan for Small Business for now. Hopefully, the company will redeem its decision to sunset its services for home consumers by continuing to hone the business client with more features and a smoother experience. Until then, we welcome your comments below and thanks for reading.  

Features

CrashPlan for Business Features
CrashPlan for Business
Free Storage
Free Trial30 Days
System
  • windows
  • mac
  • linux
PriceStarts from $ 10.00 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
  • WindowsPhone
Syncronisation
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size LimitUnlimited GB
Included Machines1
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption448-bit
Server Side Encryption256-bit
Keeps deleted filesUnlimited
File VersioningUnlimited

CrashPlan for Business Review

Unlimited backup for a decent price

CrashPlan has decided to focus entirely on its SMB customers with CrashPlan for Business; so far it seems to have paid off.
Starts from
$ 10.00 per month
Visit CrashPlan for Business

69 thoughts on “CrashPlan for Business”

  1. CrashPlan seems to do everything I need it to do. The ability to create multiple backup sets has been very useful to make sure my important files are backed up first. The filters for backup sets can be a bit confusing if you are trying to do something other than backing up all files with a specific extension, but there are examples on the forums to help with those instances.
    The interface quite easy to follow once you start using it. The only issue I have had with it is when I am trying to restore files backed up from another computer. When attempting to get a list of the other computer’s files it can take a really long time. The speed of the uploads seems slow to me but I have started backing up almost 50GB of pdfs on a rather slow connection. Luckily I also have my backup set to be stored on another local computer which went much faster (free version of the software allows this which is really nice).
    I am glad I went with the CrashPlan+ Family Unlimited backup because I have multiple computers that I need to backup. For a little more than twice the price of the single computer unlimited data plan, you can backup up to 10 computers!
    Overall the software is quite easy to use and for the price, definitely worth looking into.

    1. I agree with what others have said – the service works well, software is fairly simple, and this is great… if you don’t have much to upload.

      That said, their upload speeds are atrocious. You’re lucky to get 10 megabits/second on a good day, even if you have gigabit upload speeds. Backing up a large set of files can literally take months with CrashPlan.

      1. It speeds up a hell of a lot if you turn data-deduplication to a minimum on the advanced settings! My 7.5TB server was going to take months to do the initial backup, but that dropped to a week or so when I changed that setting! I don’t suppose Code42 would shout about that!

        1. This was the best piece of information I have found from all the forums/help/etc!! THANKYOU!!!

          My upload speed of 10Mbps jumped to 94Mbps after minimizing data-deduplication.

          I couldn’t understand why my 100/100 fibre wasn’t delivering better speeds and assumed it was crashplan servers…

          with 3TB to upload this info just changed my life! 😉

      2. I recently signed up for Crashplan for Small Business. It has been a terrible experience. The app was changed from Home to Small Business and was working fine. Overnight I had a different app interface and I had no idea why. I suspected it was a mistake. When I contacted customer service I was told no tech representatives were available. They assigned a ticket number and then sent a message saying I was assigned a medium priority and provided with links that didn’t answer my question. In addition, the non-tech person didn’t understand what I was asking and totally wrote up the ticket incorrectly. Then I received a message from the app saying I wasn’t backed up. Unfortunately that was after the other issues so I assumed I’d hear something back on the ticket. Over the weekend I got more and more frustrated since there isn’t any help available over the weekend. On Monday I called and again no tech people were available. My ticket was updated and then I received a rude email message telling me I just needed to read the articles they had sent the first time, that it wasn’t their job to teach me how to use the app (which isn’t what I needed to know-I can read and have 2 college degrees). I am giving up and finding an extra backup service until someone eventually has time for me (if ever).

    2. As of 01/08/2016 my Mac has not been backed up for 60 days and tech support has been worthless. I have used CrashPlan for 3 years and have been happy until now. Despite active emails and multiple phone calls in the last 10 days, the tech support has been moronic and my request fr a refund totally ignored. When I called in today the woman said she could not hear what I was saying because the room she works in is so loud! Really? Never had that response on a tech call before. Needless to say I will not be renewing and no longer trust the company.

    3. Crashplan has been one of the best finds for me in the last 12 months, except that since the latest update to 4.8.3 it now acts more like a virus.
      I now have 31 rules in my firewall just to get Crashplan to work, all sorts of odd ports and some of the many IP’s don’t even resolve.
      A second PC won’t backup at all even with all firewalls turned off!
      Such a huge disappointment as it had suited my needs very well until now.

    1. Hi Ted,

      No, Crashplan does not support so called bare metal backups. So what you’d have to do first is create an image with some kind of software and then tell Crashplan to upload that. For the Mac you can use a program called SuperDuper.

  2. I’ve been using Crashplan for a little over a month now and can’t believe how easy and reliable it is. I like that you can backup not only to external hard drives, but to Crashplan’s servers as well. They also have a very cool (and free) feature where you can keep an encrypted backup on a friend’s computer offsite if you prefer to avoid cloud services– and this method is smart enough to let you backup locally to an external drive first, then take that drive to the friend’s house and attach it to their free version of Crashplan (so you avoid having to use up bandwidth if that’s a concern).

    Their Support folks have been super helpful and friendly in answering my questions, and both the PC/Mac and mobile versions are elegantly designed and easy to comprehend. If you backup to Crashplan’s servers, you have access to those files from your mobile device, and multiple historical versions of those files as well.

    For $60/yr for unlimited storage per PC, you really can’t go wrong. Excellent software and company!

  3. Can I access my files from another computer?

    I mean, if I travel, can I access my files from the hotel’s business center computer? Or must it be one of my computers?

    1. Hello Jaime,
      You can most definitely access the files from any computer (as long as you remember your username, password and the encryption key, if you have one).

      If you have a smartphone, you can use the iOS or Android app to quickly download it. If you’re on one of the computers on which your CrashPlan is installed and activated – you can use the software itself to restore any file.

      Coming to your main question, you can access any file online through a browser by using the “Web Restore feature” on the CrashPlan My Account Page. On the page, you can select either individual files or whole folders (which can downloaded as a zip file) to be downloaded. The only limitation using this feature is that each individual restore cannot be more than 500MB in size. You have to select your required files/folders and click on restore; after a few moments, it will provide you with a download link that is accessible for 24 hours.

      I understand your purpose, you might want to quickly have access to your files where ever you go. The problem is – while its possible, it might not be as quick as other cloud storage services like SugarSync, DropBox or Bitcasa; or for that matter the CrashPlan mobile apps themselves!

      CrashPlan being a backup service, its main priorities are backing up and restoring files, where it definitely excels – so instant access online is not one of its strong suits. But then, its definitely possible 🙂

      1. I’m confused about this 500MB.

        So, let’s say, you backup 1TB of stuff (if that’s even realistic with normal user upload speeds). Then your disk crashes. Do you have to restore it 500MB at a time?

        1. No — this limit is only applied when restoring via the website. I regularly perform test restores to ensure my backups are working, and i’ve been able to restore 10’s of 100’s of GB at a time no problem.

    2. I used crashplan pro for several years and had all my computers backed up, paid for their premium plan but 2 of my computers were put off line for technical reasons, I did not know at the time but a hard drive crashed completely. They were offline for over 6 months so crash plan deleted my information (275GB) and that’s it irrecoverable. My contract did not decrease in cost they just deleted everything. So unless you intend to use it everyday I would recommend going elsewhere. It is loke renting a storage box for 3 years coming back a year into the contract and finding that they had emptied the bow and rented it out to someone else but continued charging you because younever visited your box….

  4. CashPlan has been struggling for a week with some of its servers at end of October 2013. The problem is still not resolved and backup are not possible.

    I am a paying user of CrashPlan with their “3 years unlimited plan”. Unfortunately (and regardless of their current technical issue) the bandwidth offered is extremely limited and while CrashPlan offers an “unlimited space” plan, it is very practically limited to small setup (looks like less than a Tb). There have been rumours of throttling but CrashPlan has always denied that fact. They might be simply using other techniques to limit the bandwidth thus they can deny the claim of throttling.

    In my personal setup, I have a backup set of currently (25 Oct 2013) 3.4Tb, which I started to backup on August 2nd at the time at 3.2Tb. CrashPlan is reporting weekly by email the progress of the backup and I have thus used it to calculate the average transfer speed each week since the backup started (in % completion, speed)

    week 1: (4%, 2 Mbps)
    week 2: (8%, 1.7Mbps)
    week 3: (11%, 1,.3Mbps)
    week 4: (15%, 1.6Mbps)
    week 5: (19%, 1.9Mbps)
    week 6: (23%, 1.8Mbps)
    week 7: (27%, 2.3Mbps)
    week 8: (31%, 1.8Mbps)
    week 9: (36%, 1.9Mbps)
    week 10: (39%, 1.4Mbps)
    week 11: (41%, 1.3Mbps)
    week 12: (44%, 0.9Mbps)

    As it can be seen, the backup started at a meagre 2Mbps (I am on optical fibre on my end so my internet connection is not the bottleneck) and it remained stable until reaching 30%, since then the throughput is consistently decreasing week after week. The last figure is of course much worse as CrashPlan was unable to backup for a number of days. Even ignoring this data point, the trend is very clear: CrashPlan might not be throttling users but they are surely using other means to reduce bandwidth, this echoes a number of other similar report.

    I’d be happy to provide the actual time series if any user or prospective user would like to have a better look. It factors for the size increase of the data set during the period.

    I have been in contact with their “Champion” in the past, providing extensive logs, but all they say is: it’s normal, everything is a-ok. So what I experience is what every CrashPlan user should expect: if your dataset is big your backup might come to a crawl…

    I have, maybe naively, put this comment on their Facebook page but it was removed. I guess they prefer to have only happy users telling about happy stories of their experience with CrashPlan. The fact is: 12 weeks ago CrashPlan was predicting my backup to end in about 4 months, 3 months later it tells me that I should expect another 6 months to complete. If other experience is right, this time is likely to continuously increase and I might never be able to complete my backup.

    Still I have paid and I will continue to monitor and to report back my experience. In the meantime I have completed a 2nd backup (my strategy being anyway in redundancy) with Amazon Glacier and the same amount of data was backed up in 3 months (it just finished).

    Bottom line: for prospective clients, be careful and think twice if you plan to backup large amount of data!

    1. Very interesting review Christian. I am currently doing the research into an online backup solution for about 3TB of data too. I have recently installed crashplan to try out. Have you had any luck since this reveiw? Would you recommend crashplane or have you found any others that will do the job better?

      1. I am also interested.
        What solution do you finally acquire Rowan?
        Christian, did it improve CrashPlan?

    2. Hi Christian, thank you for your very detailed and thorough analysis. It reflects my own experience rather precisely. How do you get Crashplan to report weekly? It’s taken almost 4 months so far to (not) back up my 3TB; still has a week to go. I’m also on fibre with no throttling – I upgraded to a very expensive unlimited, unthrottled un-everything(!) package to get this data up there – but although it has the occasional little spurt (after a change a setting or location), it soon slows to a crawl. I agree with you, Crashplan may not be throttling, but they’re certainly managing to slow it down somehow. I’d like to know what it’s like for big businesses; I’m told Apple and Adobe use them, and I doubt very much they’re not putting up with these slow speeds. Very disappointing indeed.

    1. Hi Vic,

      You can simply select your external hard drive in Crashplan’s backup client. Of course, it needs to be connected when you want to transfer files to the Crashplan cloud. Hope that helps.

  5. I’m looking into getting a Synology DS1513 to backup 5 computers at work, setup data pool sharing for them, and something like a dropbox folder. My only fear is that if the Synology DS1513+ malfunctions, I’m going to be in trouble. Is there a way to use crash plan to do the following

    1. Back up the entire Synology DS1513+ so that I can restore it in case it gets stolen or it breaks and I have to get another one.

    2. Someone might delete a file from the synology shared folder, can crash plan be used to restore any given file without having to restore the entire synology?

    Thanks in advance for your comments 🙂

    1. Hi Native,

      I use a Synology myself and until it hasn’t failed me. Yet sometimes it’s kinda slow. In theory you can do what you have described above. Crashplan allows backing up NAS devices as long as they are mounted. You can specify the file retention policy in the Crashplan client. So if a file gets deleted for how long Crashplan will retain it.

      Hope that helps.

  6. Their upload and download speed are very bad. Maximum upload speed 2 mbps, download speed 4 mbps…

  7. CrashPlan has failed me, big time! I have been paying for the unlimited service, and with a little help from the support staff, set up was relatively easy. However, even though I continued to get emails telling me I was 100% backed up, I was not. I found out the hard way.
    My hard drive crashed and when I went to recover my data, there were random folders and files missing. When I went to them, after 3 weeks of back and forth, they basically said “Oops, our system failed because you have so much data. You should have got warning emails (I didn’t) We’ll refund you for the last year.” that was it!

    *Still waiting for a refund, and they just charged me for this month!

  8. Does Crashplan delete your backed up files from an external hard drive from the cloud if it is disconnected?

    1. Hi,
      Crashplan never deletes your files. Just make sure to set it right in the preferences to “Never”, so it really won’t distinguish between deleted files or disconnected hard drives.

      1. CrashPlan deleted all my files without even asking me, even though I had an active CrashPlan subscription (2 years) at the time they deleted all my files. They said they had emailed me several emails – well, yeah, all the time. But none of those emails said anything other than “0” (zero) activity had occurred. I am extremely disappointed with this service. They would not even try to work with me to deal with the change in Internet services in CA that I experienced after moving.

  9. Had a subscription to CrashPlan and performed the initial back-up and scheduled subsequent back-ups at regular intervals. When I went to restore them after my hard drive failed last month, CrashPlan claimed I had never backed up my files. My guess is their system had a hiccup and lost my data but since I didn’t screen cap the process, and I move my emails to my hard drive after I open them, I have no proof. So my suggestion is go with someone else if its data you really can’t afford to lose.

  10. In spite of the fact that I get e-mails at frequent intervals assuring me that Crash plan has backed up my files, I was very disappointed to find when I tried to access my data that nothing had been backed up. Further, nothing had been backed up for more than a year and what was backed up was all the nonessential files. None of my actual data had been backed up. Was this a glithch in a system that normally operates well? Or an example of a serious flaw. I was saved, however!! It turned out I had engaged the parental control function of my computer which created two accounts. The new account was empty, but I had not actually lost my data. It was easily accessed with my parental control password. I panicked for a good week before I figured this out. This possiblilty never occurred to Crash Plan tech support. They were very “Oh, well” about the fact that they had only backed up a small portion of my total files. And they had no explanation of why this occurred. I will give another try, but will constantly check out if my data is really available and not take it for granted.

  11. Crashplan is fundamentally flawed as a cloud backup solution. In the advent of a computer crash, you are just as likely to lose all your data as be able to recover it with crash plan. It is sad really, because for the first 15 days of testing it looked so good. Then I read the amazon.com reviews and decided to see just how good it is…

    Here is a simple test you can perform.
    1. Backup lots of data. Say a couple of hundred gigs. Make sure it all shows up for the cloud restore.
    2. Now delete a 32 GB folder on your disk. Let crashplan run for a few days. You should see the folder you deleted on disk is still available for restore.
    3. Now uninstall crashplan. (You don’t have to purge the AppData for this test, but if crashplan fixes this bug, that would be my next test.)
    4. Reboot and then reinstall crashplan. At first you will probably see all your data available for restore. Soon though everything will disappear as crashplan syncs. Do not worry it will reappear. You may even have the opportunity to backup some more data.
    5. Now leave everything running and go to bed. When you get up in the morning, your restores will just be empty folder. Again don’t worry, your storage on the server has not changed.
    6. Run the backups. The backups will run very quickly, as they only need to relink to the data on the server, not re-upload everything…
    7. Walla, everything is available for restore, or is it? Look for the 32 GB folder you deleted a few days ago… It will be missing.

    So even on a simple reinstall, crashplan can only restore files you already have, unless you do the sequence of operations just right.

    There are many more failure modes. The basic problem is crashplan will automatically delete items that are not selected for backup from your restore. If you don’t have the files, in a recovery scenario they will be deleted. Your only hope to restore is start the restore before crashplan decides to delete the files, and hope they don’t get deleted before your restore is complete…

    Now, it turns out you won’t have this problem if you completely replace your PC, provided you don’t make the mistake of pressing the adopt button before the restore is complete. But that does mean if you have a large amount of data, you can’t begin backing up again until your restore is complete. For an 8TB drive, that might take over a year…

    1. Way to fix this flaw is fairly obvious. They want the autodelete to limit excessive unneeded storage, so they clearly are not going to remove that feature…

      However, instead of instantly deleting a folder or file when it is detected as deselected add it to a pending to delete list. The user can then have a reasonable period, say 30 days, to remove the folder or file from the list before it is actually deleted. Then crashplan can still delete unneeded data from their server, but not cause users to lose all their data when attempting to restore.

      I see reports on this type issue as far back as 2010. Code42 knows this is a problem exists, but is either incapable, or unwilling to implement a solution.

    2. I think that this happens if you adopt the old computer. If you actually need to restore old data in this way, do NOT adopt the computer. Let it think it is a new computer, and then restore.

      I had a computer that died. The drive was encrypted with Bitlocker, and for some reason other computers will not recognize the drive at all. So I would have lost a terabyte of data, but I recovered it all by restoring from CrashPlan. I did this without ever adopting the old computer. Once I was done, I adopted the old computer with a new laptop, and pretty much immediately the old stuff disappeared.

      It should definitely not work this way, and code42 should fix this as soon as possible, but as long as you avoid adopting you can recover your old files.

    3. This is shockingly bad. If your data is stored off your computer (e.g. on extremal hard disks) and you change computers whether due to a computer fault or an upgrade, it’s a nightmare; if you ‘adopt’ the new computer IT DELETES ALL THE DATA YOU’VE BACKED UP PREVIOUSLY AND STARTS A WHOLE NEW BACKUP!!

      1. Well its not true. Make sure that during adopt new computer, your previous file structure in intact in the new PC. I did this when I upgraded my old PC to newer one. The new PC contained the exact replica of old PC data and during adopt no folder/file was deleted.

        Please follow a proper backup policy. Crashplan should be your last resort to restore files. Try to keep at least one onsite backup file of your primary data and update it according to your needs (weekly/monthly).

  12. I don’t really feel like this is 5 star, but after tech-supports excellent responses, I feel like my previous review was too harsh. So I am giving 5 stars in the categories I would like to raise in my previous review.

    1. OK this should raise it back to the right average. Basically what I learned my uninstall/reinstall test showed me is crashplan’s installer is badly broken. It leads to corrupt cache files and such. In the end that is a horribly bad problem, in that users are of course going to trying and fix those things themselves. They are just as likely to accidentally erase all there data as restore it in their attempts. Hence the really bad reviews on amazon.com of people losing data.

      However, if one happens to contact technical support first, they can walk you through the steps to fix things and avoid this happening. So the software, I’m still rating as 3 stars. Not the best, not the worse. It can do the right thing, but it takes some manual intervention… In my scenario no data was lost, because I was wise enough not to mess around with settings I already knew caused data loss from my previous experiments. Other people who are more trusting and don’t carefully test their software, can and probably do lose data.

      I will probably to a full system replacement test next. I have an old laptop, and I can pretend like that is a new computer to replace a dead one. The think I keep in mind is I don’t expect 100% reliability from crashplan. It is part of a multi-backup strategy. I have my local backups which normally is all I need. If those have a 95% reliability, and crashplan has a 95% reliability, then I’ll have a 99.75% chance of recovering my data.

      What has me hesitant now about buying this product, is I know the current set of bugs I’ve uncovered and how to work around those. However, by the time I need to restore, it will probably be a new version of the software. If I hit similar, but different issues then, I might only have a 50% chance of data recovery.

  13. I figured I’d just keep this factual. I paid the $60.00 for a single user license. I downloaded the software onto my computer. It wouldn’t even load. I have never had this problem before. I then called customer service and waited for 15 minutes before someone answered the phone. The technical customer service representative told me they would have to get a technician. No technicians were available and I was told to fill out a ticket. I had literally purchased the software not more than 30 minutes ago. After realizing that I was going to have to fill out a ticket for a piece of software that had been purchased not more than 30 minutes ago I asked the representative to cancel my subscription. He was very nice about it. We will see if I actually get my $60.00 back. I’ll update this review when I actually get my money refunded. In the meantime, be prepared to spend a significant of your time getting this to work. I would download the free trial. If it does not install easily then simply move on and look at something else such as Dropbox. I have never had any issues with Dropbox the entire time I have used it. Best of luck to the company, but my recommendation is to be wary of purchasing this product.

  14. I’ve been using CrashPlan for about three years now. No real problem with it. I’ve never needed to restore more than one or two files at a time and that went smoothly.

  15. I’ve been using Crashplan for a while now and it appeared to be working OK-ish. A little slow but I have 1.7Tb data to back up on my main Mac.

    However, about a week ago, my little menubar icon was grey, rather than the normal green (meaning its working). Grey isn’t good. I also started getting emails from Crashplan stating nothing had been backed up for 2 days, 3 days, 4 …

    Opened a support request with Code42/Crashplan. They got back with an email suggesting a fix AND CLOSED THE TICKET. Without any consultation with me. Subsequent updates from me, saying I’d tried their fix and it hadn’t worked, have gone completely unanswered. Nothing. Meanwhile its now day 8 without ANY backup from Crashplan. Although I do have a red icon now and a yellow one before that but no green = no backup.

    One further point that isn’t particularly clear, Crashplan will NOT EVER backup system files. In other words, no OS files are backed up. If you ever need to restore a whole machine you’ll have to get the OS installed first THEN restore the rest from Crashplan.

    1. “You wil have to reinstall the os first” lol.. yeah how else is that gong to work? How will you run crashplan without an os? If you need an image of your harddisk, just make one and back it up with crashplan.

  16. Very disappointed with telephone support. Telephone support is only available Monday – Friday 9 to 5 pm. Therefore, if you need telephone support you have to take time off from work.

    So you leave work early and try to call. You wait get put on an endless hold loop that every 20 seconds reminds you that you can get help by submitting your question through email. Problem with that is sometimes you really need to talk with someone versus get a canned email response to a typical problem there customers experience.

    The first time I left work waited 35 minutes for someone to answer the phone and I was told that no one was available from tech support and they would call me back the next day. I told them I would leave work early please call me after 4pm local time. I never received a call.

    Late the next day, I received an email telling me that they don’t schedule calls because they can’t guarantee someone will be able to call at a certain time.

    I called again a couple of days later, and was put on the endless hold loop again. It took 20 minutes before someone picked up and told me that they would connect me to tech support. Put on hold for tech support person, sat on hold loop for 15 minutes and then they hung up on me.

    If my hard drive hadn’t have crashed, and I didn’t need the information I have been paying them to hold on to, I would leave them in a second.

  17. Pretty bad app all around. The interface is super non-intuitive, you have to manually mount NAS/SAN storage, doesn’t support multiple disks/locations… This is basically just a very cheap rsync UI wrapper that any newbie with some UI programming knowledge can write. All the “good” options to backup aren’t supported and they clearly tell you not to contact them about it.

    May be okay for computer neophytes, but anyone with an advanced understanding of backups will dislike this with a passion.

    Their support is non-existent. Wait 2 weeks to get a response to a simple question. This is horrible by any standards. Imagine if you have a problem…

    They also refuse to post any negative reviews on their own website, which means they willfully withhold information to make their product appear good to visitors. If it weren’t free, it’d be a scam.

    0/5. Use better alternatives.

  18. Having spent some time reviewing personal/family backup products I have come to the conclusion that what we are seeing in the market is fairly standard for the way IT is commoditising itself. CrashPlan offer what appears to be the best mix of cost and functionality at the moment. However, they appear to be flying very close to the wire on the customer service front. Unfortunately, the race to the bottom on product cost is often reflected in a race to the bottom on customer service costs. As this market matures further I am hoping that, as the functionality offered by the other operators in the space improves, it will force Code42 to up their game on their pretty woeful customer service.

  19. I have NEVER experienced such AWFUL “customer support” from any company, anywhere!

    I cannot condemn CRASHPLAN in strong enough terms!!! They are almost gleeful about their indifference to your needs as a user.

    When a user calls AND emails and makes it clear that they have A REAL CRISIS and that they are going to lose ALL THEIR DATA if they don’t have someone get back to them ASAP—and even after that you’re told “Sorry, no one comes in until 9 AM Central Time on Monday morning, but I promise you we’ll put you at the top of the line and call you The Very Minute the tech guys get in!” and THEN you never hear from them…it can make one livid with rage!

    THEN, to make matters worse, I finally called them back after being told they’d “definitely get to me” to find out that THEY GO HOME EVERY DAY—both the chat and phone people—AT 3:00 PM PACIFIC TIME!!!

    I am letting everyone KNOW not to use Crashplan; who even knows if they are REALLY backing up anyone’s data based on their horrible service and broken promises! BUT you’d REALLY be insane to sign up with them if you live on the West Coast, as I do!

    I cannot express how much disgust I am feeling for CrashPlan. I implore everyone to stay away from this incredibly BAD company!!!

  20. CrashPlan is more a crash than a plan. The initial backup takes 1.5 Years for 5.3 TB. That’s much too long. My network is 3MB fiber to the internet, so no excuse there.
    I would not recommend this service.

  21. I recently subscribed to backup package, I am happy but one thing that I don’t like is its App very much old fashioned with very less facilities. Its structure is just like backing up on a hard drive click on the ‘Restore’ just a tree list not giving any options to list files & folders in a nice & different formats. Its download facility either a single or multiple files is way out of fashion. It doesn’t matter which package you subscribe but app must be up to the standard for all users. Yes, just like others you can add couple of £s extra to let someone down load a better app which can facilitate a user in a better way do I not know once app designed it stays there for ever but can be improved as time passes. There should be a download tab and once clicked, let you choose you the place where to save that download on your computer. Just like others, there is no sync folder where someone can temporarily add files to down load from any other computer through login. Well, it is not the money that counts but app layout and highlights, good but not that good enough to enjoy that is my findings.

  22. June 11, 2016: Thanks for the review. Despite some problems reported by commentators, I’m going to try Crashplan (terrible name! – where were the marketing people?) My heavy-duty archives (pix, movies, music) are already clear-copied to disks and stored offsite. All I need is continuous backup of current work in case my house is robbed or my computer blows up. That’s less than 100 gigs in fewer than 50k files. I don’t expect useful tech support from any software company anymore, so that’s not an issue. The price is good, and if it works at least as well as Carbonite (which I am not renewing), I’ll be happy. I will do test backups and restores on the trial version before I sign up and pay.

  23. Hi there,

    I have multiple external hard drives (more than a dozen) which i would like to backup in a cloud system. Do i have to have them ALL plugged in at all times in order to have a back up or can i simply upload one HD after another and only plug them into my system if i’ve modified that HD?

    The external hard drives are only backups of older projects and i don’t really need to access them on a regular basis. Its more in case a customer requires them in the future. In this case i couldn’t just plug in the HD, upload it’s content, and move on to another HD?

  24. A very interesting feature I’ve not seen with other similar apps is to backup from different machines and this includes a virtual machine!
    CrashPlan runs also on Linux, so you can install CrashPlan inside a VM (eg. VmWare), add the paths you need to backup (eg. system settings, PHP settings, server settings etc) and select as a target the host computers name which is displayed as a target computer).
    Now you can backup the files from your Linux running inside the VM to the host.
    This saves a lot space because it doesn’t need to backup the complete virtual disks and the same time the files are also available on the host which can be sometimes very useful. Great!

    The idea of this feature is to backup different computers in the same network to a dedicated backup computer/server without the needs to work with network path mappings or virtual networks drives etc. The data is directly transported between the different CrashPlan installations.
    This works also with NAS in both directions because most/all NAS servers running Linux and so CrashPlan is supported.

    There is a lot good stuff with CrashPlan but also some cons:
    – a file from the archive cannot be directly opened/viewed it must at first restored

    – CrashPlan is working with a unique id which will be used as the folder name where the backup is stored. After a re-installation of CrashPlan this id was changed, so CrashPlan creates a new folder with a different id.. to tell CrashPlan that this are the same archives this old folder must be opened and CrashPlan is chaining this both folders… you get the picture. This ID thing is IMO a bad idea and makes things more complicated

    Performance is ok, also the upload to the cloud. Because of the used compression the values are often not the real values and higher but the lowest upload speed was near my real available upload speed.
    The backup speed can be very different because if the app is running in the background it’s only using some percent of the CPU.. this settings can be changed.. if not, the default CPU usage is set very low so the backup needs a lot longer than expected.

  25. I’ve had a terrible experience with CrashPlan. In May 2016, all of a sudden and for no apparent reason the app could not connect with the server. Support (by email) instructed me to uninstall and reinstall. Could not uninstall following any of CrashPlan’s uninstall methods because Mac permissions would not allow it (“permission denied” error message). Support told me they could not help, that I had to contact Apple. Apple could not figure out how to uninstall it, either. Months went by with no backup, then in October I get a message from CrashPlan saying I had to backup soon or else my data would be deleted from the server, as they require a backup at least once every six months. Well, the nerve! Here I’ve been paying for a service that does not work for 5 months and I receive a message like this. Finally, back to the challenge of how to remove CrashPlan from my computer once and for all. After hours and even days of trying, was only able to do it via Terminal, following advice from Larry Aasen on http://apple.stackexchange.com/questions/121623/how-do-i-remove-crashplan-from-my-mac. DO NOT RECOMMEND

  26. I am a long-time Acronis TrueImage, EASEUS To-Do, Mozy, and Windows OS backup user. I back up my home PCs on a local drive. While CrashPlan works Ok, I find the interface confusing. I learned by trial and error that the scheduled backup times should be taken literally. It will start backing up at the start time and stop at the finish time – whether it has finished backing up all the files are not. Initially, I thought that it would start a backup sometime during the start and stop window and keep going until it finished – even past the stop time. This is not necessarily a bad thing, but they need to make this more obvious.

    Also, I use local computers for backup. Preventing CrashPlan from uploading to the cloud is VERY frustrating. But, lo and behold, buried under the “enable backup sets” button is the place where online backups can be disabled. I’m sure the marketing department determined the location of this feature, because it took some digging to find.

    CrashPlan will not back up an image of a client, so complete system recovery is not available. It’s not the end of the world, but saving backup images saves a lot of time when restoring a failed computer, not just a few files.

    Finally, there is no backup search feature. If you are looking for that one folder that you accidentally deleted last week, you must manually dig for it – a royal pain when you have terabytes of backed up photos, documents, etc.

    All in all, if I just installed Crashplan and let it go, it would work fine for most purposes. However, CrashPlan their cloud storage, which, admittedly, is very reasonably priced. (I thank Crashplan for letting people like me back up to local systems for free.) I would rank it number one among the backup software that I have used recently, if CrashPlan had an option to save drive images, add search, and clean up the user interface.

  27. I had a serious problem with CrashPlan recently when an external drive suddenly failed. Restoration from CrashPlan Central (their cloud) was easy, but the last two months of data wasn’t there. I had not allocated enough memory, and all backups for the last two months had failed with no warning—all their email notices said 90% to 100% complete. I increased the memory allocation, but the lost data could not be recovered (though I was able to rebuild most of it). I would give CrashPlan 4 stars for performance, 2 for the user interface, average 3.

  28. Hello Mauricio/everybody, thanks for sharing this information online. Indeed; very useful.

    I contacted Crashplan with some question about the “Individual” unlimited” plan, for one computer (US$59,99), but had no answers yet.
    Maybe you can help me:

    1. Can I subscribe being in Portugal (Europe)? Even expecting slow speeds?
    (maybe this sound strange but some unlimited services work only in the US)

    2. I´ve “Work done” kind of files (Will not edit those anymore) stored in external hard drives that I just want to backup online. If I delete those files from my hard drive (internal or external to the Mac); my uploaded stored files remain in the cloud to download one day? Or its a “mirror” process that always need the original files and my hard drives connected to my Mac from time to time?

    3. I´ve other “Work-in-progress” kind of files from projects I´m working on. The sync and versioning features are available in Crashplan? Or I have to close the projects first and backup to the cloud?

    4. Is there any limit of file sizes for upload or download?
    I had read something like this: “File Type Restrictions? No, but restoration over 250 MB via desktop only”; that I didn´t understand. Is this outdated information or there´s some limitations downloading our files?

    5. I´m using a Mac OS system with the usual Desktop Publishing, Photography, Video, Vectorial, programs and file formats. Any known file format retrictions using CrashPlan?

    6. To download a file or folder is easy and direct as to upload without the need for a unzip app or other time consuming processes?

    Sorry for so many questions.
    Thanks in Advance for all your help and opinions.
    Best regards.

    1. 1. Yes, European countries can subscribe too. Speed isn’t necessarily slower, but it’s not fast to begin with. Don’t expect more than 300 KByte/s (2400 KBit/s).

      2. No longer existing files will be kept until the next pruning occurs (~30 days). It’s not supposed to archive all your files, but back them up them from the source. So basically: if you don’t restore lost files, they will be lost permanently sooner or later.

      3. Yes, all CrashPlan plans offer file versioning. And no, files will be uploaded in the background automatically. No need to take care of that on your own.

      4. I didn’t encounter any yet (my biggest was about 8 GB). It’s not possible to backup system files (C:/Windows/) and programs (C:/Program Files/). You can restore any file size, but the web(!) version (if you download a backup file using your browser) restricts the maximum file size. You need to use the desktop client (the native Java client) to restore bigger files or chunks of data.

      5. I’m not a Mac user, but other than system files and programs, there’s probably no limit.

      6. Yes. You can either restore to the original location or in a separate directory of your choice. You can also chose which version to restore, if there are more than one.

  29. Check out Cloudberry.
    i’m not connected with them, other than being a customer for 3 years. Main con is that you have to learn a few things about S3 or Azure etc because Cloudberry uses the cloud of your choice for storage. Cloudberry is reasonable one time fee. S3 costs me a bout 25$/month for about 1tb of storage. Not ‘free” but much cheaper than the easy to use Barracuda. I also started using CB’s Office 365 cloud backup. Much cheaper than competion and fine for my needs except it doesnt back up “exchange public folders” in office 365.

  30. Have tested Crashplan for almost a month now. I get an upload speed around 20-25MBit/s (My maximum upload speed is in theory 40MBit/s but “Speedtest” usually states around 30MBit/s). Hence, a really good upload speed which is nice given that I have 1.8TByte of data to backup, all of it being on an external USB hard drive. It has worked fine so far. I had a few questions regarding disconnecting and reconnecting my USB hard drive and e-mailed support. Got a response the next day with very helpful answers. So far a winner for me.

    1. I’m curious about your questions and their responses regarding disconnecting an external hard drive. Will they retain data if the drive remains disconnected for an extended period?

  31. The one thing that I am most interested in, I am not seeing listed anywhere on this page (but I read it somewhere else)

    If I delete a file from my HDD that I have backed up with crashplan, will that file be deleted from crashplan in 30 days, or will it remain indefinitely? 99.99999% of cloud backups will “mirror” your hard drive every 30 days and will delete files that you delete from your computer. Im looking for true cloud “storage” where I can free up some space on my local storage.

  32. Does your review reflect that CrashPlan discontinued it Restore to Door service?

    Which cloud backup service is best in case of a hard drive catastrophic failure and need to restore +600GB of files+?

    Which cloud backup service has the biggest file size limit?

  33. I think CrashPlan rather awful & a waste of money. CrashPlan cheerfully charged me an annual subscription of 60 dollars for two years but when I needed it, nothing was there. My computer’s hard drive folded and I looked quickly to what CrashPlan had. Having first turned the computer off for 24 hours CrashPlan had only 544 retrievable of 223 GB and those files were silly pieces of old dll’s. Gosh, that was such great news! I have a cloud drive myself & 2nd computer basically running in parallel so managed but what a complete waste of money and “imaginary back up” on my part. Carbonite had been even better than this though not a great solution. I find CrashPlan mostly a scam but am glad it works for some. I was appalled by the joke of support which simply sent back surveys “How Did We Do?” without ever answering the original query for help. Chat would fold, calls told me: “Maybe that’s in The Pro FAQ?” and then vansih. Also, to answer an earlier query: if you take out a file from your HDD, in addition to all woes, yes CrashPlan removes it from the nest. For me, it simply tossed the whole nest I suppose when it couldn’t read it. Sort of like paying for fire hazard insurance and then having it come and carefully burn all the house twice. NOT FOR THE FAINT OF HEART

  34. CrashPlan is basically worthless. The support is nearly non-existent. I just had a crash and the files recovered were mostly years old. It does NOT recover Adobe files such as InDesign. Every jpg my business has just vanished. They have basically devastated us. I would NEVER suggest anyone use this service. Dropbox is probably the best answer.

    The reply I got from support after telling him our business was trashed was….. “Good luck”

    Stay away from these guys!

  35. Over the years I’ve tried to use CrashPlan. Each time I sign up for their free 30-day trial and start a backup. NEVER does it finish within the 30 days. The up-load speed is so S-L-O-W that I’d never have a full backup, not even after uploading 24×7 for a full month.

    I have a fiber optic 100Mb/100Mb connection and I could not even use 1% of the bandwidth I have

  36. I have been a happy CP Home user for a long time, and at $5/month for unlimited backup, who wouldn’t be? So… today I got this email from them announcing that they are closing down CP ‘Home’, claiming that their focus is now going to be on business accounts only – which is such obvious corporate double-speak for “we are raising our prices” that it beggars belief they would consider their customers to be so stupid we couldn’t see right through it.

    The upshot of it is:
    Current CP ‘Home’ customers will be migrated to a CP ‘Business’ account which, instead of costing $5/month, with now cost $10/month!

    You will be limited to 5TB per device – no exceptions – so if you currently have more than 5TB backed up – it will be deleted!

    They are at least so very wonderfully kindly offering a ‘special price’ for the first 12 months, how generous! In other words, the price won’t go up for 12 months, but you will still be limited to 5TB.

    There is absolutely no business case for this “focussing on our business customers” b/s, because you don’t even need to be a business to go on the new plan! It’s just thinly veiled corporate weasel words for “let’s make them pay double!”

    Oh and by the way – I only just found out today that their pro-rata refund offer has gone by the board – that used to be one of their great selling points – pay for a year up front, but if you cancel, they offered a pro-rata refund. Quite generous, yes – but right when I might have wanted to avail myself of it, apparently it no longer exists. Gee, thanks guys!

  37. Jeff’s right. I just got mail from crashplan that my personal plan cannot be extended. They advise users of personal plans ti switch to Carbonite.

    I am using Crashplan for about three months now. The contents of my internal HD (ca. 200 GB) have been backuped in about 4 weeks. To backup the files from my NAS seems to be working in theory only. Calculated time to complete is always around 3.5 month. I think the backup of larges files is not done cleverly- seems to restart everytime it wasn’t completed.

  38. I would highly recommend NOT using Crashplan. What they don’t tell you about is “archive maintenance”. This is carried out to correct any errors in their copy against the sources and prune old versions that are no longer needed. First up there shouldn’t be any errors in their copy and if my PC goes down and there are errors in their copy that is no useless. Second once your archive enters the queue you cannot backup or restore. This took 3 days for my test backup of less than 1MB before I gave up and stopped the test. Support said they could not take it out of the queue and it was held up by others going through maintenance. Mine was next in line and wouldn’t take long. 48 hours later still not available. If you want the illusion of backup then this product is good, but if you actually want to backup your files regularly and be able to restore them when your PC goes down then do NOT use Crashplan.

  39. These jokers are a lawsuit waiting to happen. They have lost countless amounts of user data. Have bizarre retention policies…and are essentially going out of business the slow way. First by alienating their home consumers by closing Crashplan for Home, then next…bad business practices for their other “products”.

  40. Software sucks and can stop backing up at any time. Lost all my data on two computers due to their “back up” policy. Stopped using their services and am going somewhere that actually works.

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CrashPlan for Business Review

Unlimited backup for a decent price

CrashPlan has decided to focus entirely on its SMB customers with CrashPlan for Business; so far it seems to have paid off.
Starts from
$ 10.00 per month
Visit CrashPlan for Business
Starts from
$ 10.00 per month
Visit CrashPlan for Business
  • Unlimited backup
  • Competitive pricing
  • Backup external drives
  • Mobile file access
  • Doesn’t backup by file type
  • No two-factor authentication
  • No mobile device backup
  • Backup for just one computer
CrashPlan for Business