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SpiderOak ONE Review

SpiderOak ONE is a super-secure online backup provider with a host of features more common to cloud storage, including file sync and sharing. Improved pricing has only increased its standing, as you can read in our full SpiderOak review.

By Branko VlajinWriter
— Last Updated: 10 Aug'18
2016-07-14T05:25:49-08:00
Table of Contents Rating
Features
87%
Very Good
Pricing
68%
Decent
Ease of Use
72%
Decent
File Backup & Restoration
75%
Good
Speed
70%
Decent
Security
90%
Excellent
Privacy
100%
Excellent
Support
70%
Decent
User Reviews & Comments

Good
Starts from $ 575 per month for 150 GB
Visit SpiderOak ONE
Best Online Backup Reviews

SpiderOak ONE is dedicated to security and privacy. We see that in its general security, zero-knowledge encryption, peer-to-peer approach, strong user metadata and transparency about where it keeps data centers. Plus, it has features that are taken right out of the cloud storage handbook.

When you couple that with the ability to backup unlimited computers, the ability to have unlimited historical file versions and no cap on deleted file retention, you get a powerful service. One that’s also expensive. SpiderOak ONE doesn’t have two-factor authentication or courier backup to speed up your restore process, and its web and desktop clients could stand to be updated.

If that seems like a deal breaker, you can consult our online backup reviews for an alternative service. That said, if you’re interested in SpiderOak ONE, stick with us as we take a more detailed look at it in this SpiderOak ONE review.

Strengths & Weaknesses

Pros:

  • Backup unlimited computers
  • Sync files across computers
  • Good file sharing options
  • Private encryption
  • Decent backup speed
  • Unlimited historical file versions
  • Unlimited deleted file retention
  • Command line option

Cons:

  • Expensive
  • No mobile backup
  • No courier service
  • No network-attached storage backup
  • No two-factor authentication

Alternatives for SpiderOak ONE

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top features

Features

87% - Very Good

Like other online backup services, SpiderOak ONE helps you protect your files from hard drive failures, accidental deletions and other unwanted changes. That said, it doesn’t stop there and offers a lot more features. Those users who need them will find SpiderOak ONE to be worth the cost.

SpiderOak ONE supports command-line control of your backup, as well as unlimited external drive backup. That said, smartphone backup isn’t available, but you can use SpiderOak ONE mobile apps for Android and iOS to access your files. If you need to backup your mobile device, IDrive can help. Read more about it in our IDrive review.

You can create backups at the file level with SpiderOak ONE, but you can’t create backup images or clone your hard drive. If you need that, read our comparison of the best disk imaging software for alternative services.

SpiderOak ONE offers private, end-to-end encryption, continuous backup and scheduled backups. It also makes use of a block-level transfer algorithm to create block-level backups. That means when a file changes, SpiderOak ONE will only transfer the changed portion to a server, saving time and bandwidth.

SpiderOak ONE Versioning

Every time you change a file, the previous version is saved in storage. New versions only have the data that’s different from the last version. That helps save storage by not duplicating data.

Versioning lets you retrieve previous iterations of files, which means you can undo accidental changes. It also protects you against ransomware, which can corrupt your files and demand payment for their restoration.

SpiderOak ONE’s file versioning doesn’t let you restrict the number of versions it keeps, but you can delete previous versions manually to reduce space. You can use the command line to delete all versions at once, too.

When you delete a file from your backup, you send it to SpiderOak ONE’s “deleted items” bin, which you can access from the desktop client. If you want to delete files permanently, you have to remove them from the bin yourself. Unlimited deleted file retention is rare for backups, so it’s a nice feature to have.

Once you backup your files, you can restore them from the desktop client or the SpiderOak ONE web interface. A big drawback is the lack of a courier recovery service. IDrive and Backblaze have it.

Sync and Share Features

To compensate for the missing feature, SpiderOak ONE has a couple of features that make it stand out among cloud backup services: sync and share. They’re more commonly associated with cloud storage services. If you find SpiderOak ONE’s sync and share features relevant, you can use our cloud comparison tool to compare them with full-fledged cloud storage services.

Sync is short for synchronization, which lets you connect files across devices. Thanks to it, you can edit a file on one device and see those changes mirrored on another almost instantly.

By default, SpiderOak ONE sync is centered around a file system folder called SpiderOak Hive. It’s similar to any other folder in your file system, except that the content placed in it gets synced to the cloud.

A drawback is that you can’t change the location of the folder once it’s installed. We’d like the option to sync any folder, not just the ones included in our backup. That approach plus the selective sync feature would enable you to store large files to the cloud and remove them from your computer to save hard drive space.

SpiderOak ONE also has nice sharing features. You can create a sharing link to any file, but it’ll expire automatically after three days. Those links are hard to keep track of, too. A better approach would be to use SpiderOak ONE’s cool “ShareRoom” feature.

By using the ShareRoom feature, you can share folders with anyone you want. Each room has a unique URL and you can set a password for extra security. People with access to your ShareRoom can download the files contained in folders associated with it.

SpiderOak ONE also lets you route through an HTTP proxy server if that’s something you need.

In summary, SpiderOak ONE’s sync and share features are great compared to the rest of the online backup services, which helps it stand out, but they aren’t nearly as powerful as those you get with capable cloud storage services. You can find more articles about cloud backup in our online backup library.

SpiderOak ONE Features Overview

Starts from$ 575per month for 150 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
21

Pricing

68% - Decent

SpiderOak ONE is more expensive than other cloud backup services. That said, it increased the storage capacity on its personal plans in 2018. Before committing, you can test the service by making use of the free, 21-day trial. It’s quite enough to see if the service works for you.

SpiderOak ONE Trial
  • 21-day free trial.
SpiderOak ONE 100GB
  • 150 GB Storage
1-year plan $ 5.75 / month
$69.00 billed every year
SpiderOak ONE 400GB
  • 400 GB Storage
1-year plan $ 9.58 / month
$115.00 billed every year
Save 13 %
SpiderOak ONE 2TB
  • 2000 GB Storage
1-year plan $ 10.75 / month
$129.00 billed every year
Save 23 %
SpiderOak ONE 5TB
  • 5000 GB Storage
1-year plan $ 26.67 / month
$320.00 billed every year
Save 8 %

Those who don’t need to backup much will be satisfied with 150GB of backup for $6 a month, but 2TB of backup for $14 a month should be enough for just about anyone. You can’t get unlimited backup with SpiderOak ONE. If that’s what you need, check out our best unlimited online backup services article.

Backblaze stands out because it’s cheap and easy to use. You can find more about it in our Backblaze review.

SpiderOak ONE discontinued its business plans in 2018. That said, users interested in SpiderOak Groups can sign up to be notified when it become available again.

If you want a cheaper service that can backup your data and has common cloud storage features, check out Google Drive. It’s easy to use and fast, but it lacks sufficient security and privacy. If that’s not a problem for you, read our Google Drive review.

That said, those who don’t mind paying more and would like to have a proprietary backup solution that’s also secure and rich with features should find SpiderOak ONE to be a worthy service.

Ease of Use

72% - Decent

The desktop client works on Windows, macOS and Linux. In fact, SpiderOak ONE is ranked third in our best online backup for Linux roundup.

The SpiderOak ONE client has a plain interface that feels clunky and dated. That said, most online backup clients lean toward being more utilitarian than attractive. The biggest obstacle to intuitive use is the fact that you have to figure out the little things. For example, you can only sync folders that have been added to your backup plan.

The client is split into five tabs: “dashboard,” “backup,” “manage,” “sync” and “share.” The default tab, “dashboard,” has five subtabs: “overview,” “activity,” “actions,” “completed” and “details.” Together, the tabs give you a complete picture of everything related to your account.

Using the “devices” pane of the “overview” tab lets you see activities on other devices connected to your account. Next to it, you can see the status of your backup, sync and share.

The “backup” tab lets you set up and manage your backup plan, the “manage” tab helps you restore, delete and create links to files, the “sync” tab lets you sync folders in your backup plan by using the SpiderOak Hive and the “share” tab lets you set up ShareRooms.

You can tweak settings by clicking the “preferences” link in the bottom right corner of the client. Next to it are “account” and “help” links, which let you access your account and open up the help section, respectively.

The SpiderOak ONE web interface lets you perform a subset of actions that you can do from the desktop client.

The most obvious miss is the lack of a home tab, which would give you an overview of your backup. On top of that, you can’t remotely alter your backup plan. What you can do, though, is access your Hive sync space and the “manage” and “share” tabs. Unlike the desktop client, the web client has an “account” tab that lets you view and edit your account information.

The SpiderOak ONE smartphone app is easy to use, but it doesn’t let you backup your mobile data. If you tap the burger icon in the top left corner, you open a menu with options that let you access your ShareRooms, recents, settings and a list of your backed up computers. You can download your backed up files from the right side.

File Backup & Restoration

75% - Good

To create a backup plan, you need to access the “backup” tab of your desktop client. Because SpiderOak ONE isn’t unlimited, it doesn’t backup everything, so you have to manually select files for backup.

The left panel lets you select the most common categories for backup, including desktop data, documents, movies, music, documents and pictures. You can use the central pane to browse your file system and find folders and files you want to protect. If you don’t need specific files, you can click the higher level folders and just include everything in them.

If you create your backup that way, you may want to exclude files by adding file-type exclusions. The most common are application and temporary files, which would only consume your backup space. To add file extensions you don’t want to backup, you need to add them to the exclusion list found in the “backup” tab of the “preferences” windows.

By default, SpiderOak ONE backs up files continuously. That means whenever a file is created or added to a folder tagged for backup or a file is changed, the SpiderOak ONE desktop client will transfer it to the cloud.

It’s true that continuous backup gives you the best possible protection, but it may also have a large effect on system resources. If that’s the case, you can change how often the backup occurs from the “schedule” tab in “preferences.” Options range from every five minutes to every 48 hours.

Alternatively, you set the client to backup every day at a specific time, on weekdays, weekends or a specific day. You can do the same for sync and share.

To restore files you need to use the “manage” tab. You have to select specific folders or files you want to backup from the tree view in the center of the tab. Once you tag data for restoration, click the “download” button near the top of the client.

That’ll launch a pop-up window that lets you download files to a specific location on your computer, such as your “download” folder, or restore them to their original locations. If you have a lot of files and only need to restore some of them, you’ll have to search for them manually because SpiderOak ONE lacks a search function.

Speed

70% - Decent

Because SpiderOak ONE lacks a courier service, all file copying takes place over the internet. Thankfully, it seems to have a good network infrastructure.

We tested upload and download speeds using a WiFi connection out of Belgrade, Serbia, with an upload speed of 6 megabits per second and a download speed of 100 Mbps. In both cases, we used a 1GB zipped folder.

 First attempt:Second attempt:Average:
Upload time:00:52:3100:55:4400:54:07
Download time:00:02:5700:03:0300:03:00

Downloading a 1GB folder via our connection should take just over a minute, but our tests averaged three minutes.

The upload speed averaged around 54 minutes for 1GB, which is similar to most online backup services. The most notable exception is Acronis True Image, which is the fastest service we’ve tested. Read more about it in our Acronis True Image 2019 review.

Your upload might be slower or faster, depending on how far you are from SpiderOak ONE’s data centers, which are in the U.S. Even if you’re close, initial backups can take several days or weeks, depending on the amount of data you want to backup.

After the initial backup is complete, everything should run much faster thanks to the use of block-level backup. On top of that, if the backup process is affecting your work, you can throttle the speeds.

Security

90% - Excellent

SpiderOak ONE uses AES 256-bit to encrypt your files before they leave your computer. Plus, only you can decrypt them because only you know the encryption key. The AES algorithm is one of the strongest encryptions in use and hasn’t been cracked as far as anyone knows. The SSL protection protocol secures files in transit against man-in-the-middle attacks.

Those are some of the best features for maintaining the security of your files. Private encryption makes SpiderOak ONE a zero-knowledge service, but the company more accurately uses the term “no knowledge.”

Keep in mind that files placed in ShareRooms are not protected by private encryption. Those files are kept in plaintext, even if your ShareRoom has a password.

We like the approach SpiderOak ONE takes to the web client and mobile devices. When you log in to SpiderOak ONE using corresponding clients for your device, your password will be stored in SpiderOak ONE’s server memory during your session. Your password will be encrypted during your session and removed from server memory once you log out.

That makes you more secure, but it also prevents SpiderOak ONE from resetting your password if you lose it. To avoid that, you should use a password manager. Our best password managers roundup will help you choose one.

How dedicated SpiderOak ONE is to provide strong security for your files is best illustrated by the fact that the company doesn’t even keep a central database of your file metadata. Rather, a local database is created on your computer that also has data for other computers connected to your SpiderOak ONE account. Those computers share metadata in an encrypted form.

Even with those security measures, SpiderOak ONE still makes sure its data centers are able to withstand virtual and physical attacks. They’re also hardened against natural disasters, such as earthquakes, floods and fires. They’re also SAS 70 Type II-compliant and rated Tier 3 by the Uptime Institute. Staff is present 24/7 and centers undergo frequent audits.  

There’s no dedicated HIPAA compliance officer for self-certification, but the company says its data centers are HIPAA compliant.

The only drawback is that Spideroak ONE doesn’t offer two-factor authentication to most users. That said, the feature is in beta and will hopefully be released soon.

Privacy

100% - Excellent

When installing the desktop client, a pop-up window will inform you that SpiderOak ONE’s data centers are located in the U.S. and that it’s “no-knowledge.” We like how the service is forthcoming and places an emphasis on user privacy.

The fact that data centers are in the U.S. is important because the U.S. isn’t among the countries that have the best cloud privacy laws. The PRISM scandal and laws such as CLOUD Act and the USA Patriot Act helped with that.

Though SpiderOak ONE has private encryption, we decided to check the privacy policy. It says that SpiderOak collects account information when you register with the service along with metadata about how you use its products. That includes data about your device, software and the operating system you’re using.

SpiderOak uses that data to keep its products running, understand how you use the service, customize your experience, sell and market its products, prevent abuse, provide customer support and improve its products.

SpiderOak doesn’t sell your information or share it with third-party advertisers. That said, it shares your personally identifying information in the following circumstances:

  • When you give your consent, after letting you know what information will be shared and with whom.
  • When required to comply with a law or regulation.
  • With third parties that help run SpiderOak. The third parties access and use the information only when SpiderOak requires it. They include Stripe, PayPal, Zendesk, and Base CRM.
  • With other users whom you share files with. Your username, share ID and first and last name may be visible to other people.
  • When undergoing a sale or merger.

SpiderOak may also give out aggregate, non-identifying information about how its users use its products.

We didn’t find any suspicious clauses or anything else that isn’t common among cloud services.

Support

70% - Decent

SpiderOak support revolves around a searchable support page for all of its products. The section for ONE Backup is split into 20 subcategories, including sync, backup, command line, advanced techniques and sharing. The articles are short, but thanks to links, you won’t have trouble finding an answer.

If you’re stuck and can’t resolve your issue, though, you can submit a request to support. We sent a request with questions and got a response within 10 hours, which is close to the time other service take to respond. The support hours are Monday through Friday, 9 a.m. to 5 p.m. CST. You have to settle for that because chat and phone support aren’t available.

The Verdict

SpiderOak ONE is a fine service that could be better if it updated its pricing plans, added more support options, such as user forums and chat, revamped its web and desktop clients and added two-factor authentication. Backing up and restoring files could be more straightforward, too.

If that’s no good, consult our best online backup list for an alternative service.

That said, SpiderOak ONE has private encryption and other security measures, a fair privacy policy, powerful features, including sync and share, lets you backup unlimited computers and provides unlimited versions of files and unlimited deleted file retention.

What do you think of SpiderOak ONE? Is the higher cost justified by its features and security? Do you prefer to use another service? Tell us in the comments below. Thank you for reading.

Starts from$ 575per month for 150 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
21

SpiderOak ONE Review

A top-notch backup provider that emphasizes security.

SpiderOak ONE is a super-secure online backup provider with a host of features more common to cloud storage, including file sync and sharing. Improved pricing has only increased its standing, as you can read in our full SpiderOak review.
Starts from$ 575per month for 150 GB
Visit SpiderOak ONE

20 thoughts on “SpiderOak ONE”

  1. My experience with SpiderOak is very good. It allows me to sync/backup any folder in my computer. It backs up every version of my files, and deleted files can be found in its recycle bin. Last, I like its “Zero Knowledge” privacy environment. The most secure sync solution I could find so far.

  2. A big fan of the zero-knowledge policy. Of all the folks offering online storage–SpiderOak is reasonably priced with the best privacy policy. The client is easy to use and the previous versions of saved/changed files are very easy to retrieve.

  3. Spideroak 5 has deteriorated to the point it is unusable. When you install, it has to go through a “Syndication” process. On my Win 7 machine this has been going on for 2 weeks now. Support is no help (“Reinstall it?”) and they say it takes a long time because I have a lot of files. 27 Gig plus an operating system is not a lot of files. I am canceling my Spideroak account when it is next due for renewal after being a loyal customer for several years.

    1. It also happens to me.
      Syndication process took extremely long.
      I tried to reinstall it. But the same thing happened.
      Finally I decided not to use it.

    2. You misunderstood their support: you have many files, not GB. Its not 27GB the problem. A person can have 10’000 GB and still not many files. It is the number of files that count: it’s a big difference if you have 1000 or 50’000 files to sync in 27GB (or what ever disk I/O operation is in question). 😉

  4. I liked using SpiderOak because it’s so secure. There is a learning process associated with it, though, because you have to learn about the “Hive.” I found customer service to be extraordinarily helpful when I needed to find out more that Hive business.
    I gave up my SpiderOak desktop version because 5 GB was too little space. I still store files online, though.

  5. Having been a SpiderOak user for several years, I have to agree with previous comments.

    The service has deteriorated over the years, becoming slower and almost unusable.

    Also lacks support for syncing folders on your mobile devices. Not even photo backup.

    For this reason I moved to sync.com and have not regretted it. Unfortunately Sync.com does not sync folders on your mobile either, but they do support photo backup.

  6. One of my customers has a huge number of files that equipped syncing to a new pic on short business notice. I figured it would take awhile. 2 days?
    watched the disk drive activity/download activity. The pic sat sometime for 10 to fifteen minutes at a time with NO sync activity occurring. It would appear that SpiderOak either does not have the bandwidth structure, or perhaps server architecture to handle the volume of data traffic that occurs much of the time. Over-subscribed?
    And syndication process? With a huge number of files the appearance to the user is that the process has totally stalled at midway point. One then has the voice of terminating the entire process and starting over, or sitting and waiting sometimes for hours to see if the process will complete. There is no on-screen feedback that the process is continuing.
    Sometimes application engineers need to put themselves into the desk chair of the user.

  7. Been using SpiderOak for 6 months and still have been unable to get this service to do *anything* at all. Customer support is non-existent, program crashes left and right. Avoid like the plague.

  8. Overall easy to use, but it’s not possible to restore or retrieve large files such as videos if needed. SpiderOak is basically a small file back-up/retrieve service. This is a known issue but doesn’t seem to be on anyone’s roadmap to acknowledge or fix. Customer Service as others have pointed out is pretty worthless.

  9. SpiderOak doesn’t have free storage on offer? Wait, what? I’m using SpiderOak for 6 years now and I have never paid a single dime for the service.
    6 GB account.

    1. Cloudwards.net - Chief Editor

      Lucky you! They grandfathered their old free plans, best new users can get is a 100GB (I think) trial for 21 days.

  10. Not had a good experience with SpiderOak One.
    As is well commented, the user interface is not great – getting a quick overview of what is being backed-up and its status is not really possible. It is there, but not easy to work with.

    However, my biggest issue is that the sync facility managed to corrupt the data. On a Mac, non-standard characters are permissible in file and folder names. But using them with SpiderOak causes the sync function to mess things up. What is worse imho, is that their support team said ‘Oh yes, that is a known bug.’
    I find it incredible that they knowingly allow their system to operate with a fault that can cause harm to their customers data.
    It flagged up no errors or warnings – just went ahead and made a mess.
    So my money is going elsewhere.

  11. This is the ‘Windows Vista’ of backup clients. The client spends large amounts of time doing ‘stuff’ for its own administrative purposes, and not actually backing up.

    It might spend days trying to do an initial sync (support say: reinstall). It might block because my laptop is having a Spideroak problem, rendering backups on my main desktop nonfunctional (support say: fix the laptop if you want the desktop to back up). When backups are broken, which seems to be most of the time, there is no alert. When new client software is released, there’s no notification. It has a known bug in that the client often locks USB drives so you can’t ‘safely remove’ even though Spideroak is not supposed to be interacting with that drive or with anything on it. Support say ‘wait for update’ but it’s been like that for months. Avoid. I’m trying IDrive as a replacement.

  12. As a former government whistleblower, Spideroak hooked me many years before Edward Snowden’s recommendation. Sadly, after many years of lost files, corrupted files, sync failures causing random files to be deleted across multiple devices, a buggy client on all platforms, server outages, share failures that would cause client software to freeze for every computer that was on that account, excruciatingly slow uploads/downloads, incremental backups of only the “changes” causing many pages of documents to become lost, and I’m probably forgetting some stuff but yeah Spideroak is garbage. There is no live tech support, and the tier one agents seem to be outsourced because 24 hours or more after you contact them, their cut and paste response typically has nothing to do with the issue you’re reporting and you have to email them again wait a few days and again then wait a few days. Tech support has never been able to fix any of the issues I’ve contacted them about, nor have they implemented any product improvement suggestions I’ve made. A couple times they had me delete my account and start a new one (which failed the same way and we had to create another one and another one until we isolated the bug). I’ve spent many thousands of hours assisting them troubleshoot their own product, many times finding the solution or workaround before they did. For a while they compensated me with a free account, but earlier this year they had the audacity to put me back on a paid plan even though several years of bugs I’d contacted them about hadn’t been resolved so I filed for divorce. I make no pretense about my ability to code, the programming languages I knew 40+ years ago are pretty much extinct. And certainly what they’re attempting is very ambitious and extremely complicated. However, at minimum they need to do a waaaay better job of testing their product before releasing it to the mostly non-tech savvy public. Not everybody is extra paranoid about multiple backups as I am. DO NOT TRUST YOUR PRECIOUS FILES SOLELY TO SPIDEROAK. You will be disappointed.

  13. SpiderOak ONE User Rating

    I have been using them for a while, mostly because of the file versioning, when i started you could get 2gb free, i have had the 150gb for a while now, happy with it. But they stopped support for XP so my XP computers cant backup/synch anymore 🙁 to bad I have a few which I have to keep, cause the things I use them for can not be run in Windows 7-10 🙁

  14. SpiderOak ONE User Rating

    I have had a good experience with SpiderOak and recommend it. I signed up in April 2010. It allows me to backup and sync files for 4 Windows 10 PCs in my small business network, including old file versions, with strong end-to-end security.

    Occasionally, one PC will disconnect from the service for an unknown reason and stop syncing. I follow the instructions on their website to reinstall the device and that fixes the problem. No files are lost.

    The software now includes an update notice when a new version is available.

  15. SpiderOak ONE User Rating

    I can’t agree more with Richard H , that’s the perfect summary of what I experienced during the past 3 years myself too. Their Android App is super slow and almost always time-out before it is able to list all backed up files… very practical. Windows app is buggy, it’s like they release updates without testing it at all… LOL. Support isn’t really helpful, they will either ask you to clear spideroask’s folder in %localappdata% to rebuild files’ archive, or reinstall the whole program. Nothing ever helped. It is also funny to note they use zendesk, which is not really the safest solution when it comes to privacy. Oh, and it takes forever to get an answer: one reply per business day, at best.
    Finally, I don’t think the UI is that bad like most users tend to say. It lacks many features, but it’s OK. I also had the occasion to try to restore deleted files, and it worked just fine. It’s just super buggy, which is sad because it would have been a really good service.
    I’ve since moved to Tresorit and it’s Day and Night! Glad i’ve left them.

  16. SpiderOak ONE User Rating

    I have been with SpiderOak since 2014 and supposedly have 11.7TB of data on their servers. I signed up for the unlimited plan as I routinely have a lot of data on my drives. The first years was good, then I started to have to rebuild “devices” and the services just devolved to where it is today: I cannot upload/download anything.

    The current SpiderOaks application continually crashes, which support now tells me is caused by “…too much data being stored…”. SpiderOak support (Warren) stated they are not a “…cold storage…” platform and only used for active data. I’m still not sure what that means as I am attempting to back-up my data.

    Additionally, when trying to download files from the SpiderOak servers through the WEB interface I have never been successful. If a file is every downloaded the resulting file is corrupted and useless. The zipped file is corrupted and if you can peek into the file, there is just garbage in the file. I have seen a couple of file names listed, just with a file size of zero.

    And just to get a file downloaded takes several “nginx timeouts” and real patients. Since the SpiderOak One Windows application no longer even functions (dreaded backend service exited dialog), I can’t use the One interface to download files.

    I got the interface to stay up longer by un/reinstalling SpiderOaks “One” application. When the interface was up, I tried to download multiple files, all of which download nothing in over 2 days. The interface showed 30MB to download, but never did.

    Make sure you know what you are signing up for and routinely check your backups. As they say: Mileage may vary. Just remember SpiderOak is currently stating: “…It would seem that you want a cold storage service…”, followed by “…SpiderOak One does not do what you are calling on it to do and for that reason we cannot provide additional support…” and remember I am only backing up my data.

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SpiderOak ONE Review

A top-notch backup provider that emphasizes security.

SpiderOak ONE is a super-secure online backup provider with a host of features more common to cloud storage, including file sync and sharing. Improved pricing has only increased its standing, as you can read in our full SpiderOak review.
Starts from$ 575per month for 150 GB
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