SpiderOak ONE Review

SpiderOak ONE is a super-secure online backup provider with a host of features more common to cloud storage, including file sync and sharing. Pricing is a bit high, though, and there are some missing features, as you can read in our full SpiderOak review.

Aleksander HougenRobin Barber
By Aleksander Hougen (Editor) & Robin Barber (Assistant Editor)
— Last Updated: 2021-01-19T14:49:50+00:00
(Editor)
Starts from $ 358 per month for 5 GB
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SpiderOak One Backup is a backup solution focused on security and privacy. It features great encryption, a zero-knowledge policy and a clear-cut privacy statement. However, between the unimpressive speeds, high price and sparse feature set, it’s hard to recommend SpiderOak to everyone out there. Keep reading for all the details in this SpiderOak One Backup review.   

Key Takeaways:

  • When it comes to security and privacy, SpiderOak One Backup is one of the best online backup services. 
  • The file backup and restore process is relatively simple with SpiderOak.
  • SpiderOak comes with some interesting sharing and syncing features, but it’s missing other features.

Among the missing features are image-based, mobile and hybrid backups, as well as multi-threading and a courier recovery service. Pricing could also be a lot better, as SpiderOak is relatively expensive compared to other services, such as Backblaze. 

That said, the ability to sync and share files across devices and with other people is a great feature more commonly found with cloud storage software. We would still recommend one of those services if you’re sharing or syncing files regularly, but for most users your SpiderOak account will probably be good enough.

If this all sounds interesting to you, keep reading to get the full breakdown of SpiderOak’s service, and be sure to check out our list of the best online backup services. SpiderOak One Backup also comes with a 21-day trial, so there’s no risk involved if you want to try it out for yourself.

  • 10/20/2021 Facts checked

    Cloudwards.net updated this article to reflect changes and updates to SpiderOak One Backup.

  • SpiderOak is one of the best when it comes to security and privacy, with private encryption and a clear privacy policy, so you can be sure that your data is safe from prying eyes.

  • SpiderOak is a cloud backup service. This means that you can back up your files to their servers so they’re safe even if your computer is damaged.

  • Depending on the plan you choose, SpiderOak One Backup has a price tag ranging from $6 to $29 per month, or $43 to $320 per year.

Alternatives for SpiderOak ONE

Strengths & Weaknesses

Pros:

  • Excellent security & privacy
  • Unlimited devices
  • Sync functionality
  • Responsive customer support
  • Unlimited retention of old versions

Cons:

  • Expensive
  • No unlimited plans
  • No mobile backup
  • No disk imaging
  • No phone or chat support
  • No two-factor authentication

Features

85 % – Very Good

Despite missing some functionality, SpiderOak One Backup is still a feature-rich service. You have a great degree of control over the backup process, with backup scheduling, proxy settings and the ability to sync files across multiple devices and share them with other people.

SpiderOak One Backup is also pretty good at conserving your computer’s resources. It uses a block-level transfer algorithm, which means that when you change a file, it uploads only the parts that change. You can then set the backup to be scheduled — rather than the default continuous backup — and limit the bandwidth to a certain number of bytes per second.

spideroak backup external drives
You can back up external hard drives with SpiderOak One.

When it comes to the online backup itself, SpiderOak One Backup supports external drives and removable devices. However, you won’t be able to clone your hard drive or use a courier recovery service. If you need these services, you should read our IDrive review instead.

There’s also no support for hybrid backups — where you use local and online storage together. If this is a feature you require, consider checking out our CrashPlan review. However, there is full command-line control of the backup process, which is available on any major operating system, including macOS and Linux.

SpiderOak Share Rooms

SpiderOak One Backup does come with excellent file-sharing functionality, as you can create multiple “share rooms” that you can invite others to, giving them access to certain files. However, the private encryption doesn’t cover these “share rooms.”

spideroak share rooms
SpiderOak’s “share rooms” are a great way to send multiple files to other people.

You’re provided with a download link for each share room you create, and each room can contain backed-up files across multiple folders. However, you’ll only be able to share folders that you’ve already backed up with SpiderOak.

SpiderOak One Backup Versioning

One of SpiderOak One’s greatest strengths is its excellent file versioning. When you change or remove a file, SpiderOak keeps a permanent record of it, allowing you to restore past versions at any time. Although you can’t automatically restrict the number of past versions, you can manually delete past ones by moving them to the bin.

SpiderOak One Backup Sync

The sync functionality is an interesting addition for an online backup provider, although it falls short when compared to other cloud storage providers like Sync.com — read our full Sync.com review here. 

You can only sync files and folders that are included in your regular backup process, which is a bit of a limitation. Furthermore, once you’ve set up your hive folder, there’s no way to change its location.

spideroak one hive folder
The hive folder lets you sync personal files between devices.

If a sync service is something you’re after, but you don’t need the core backup functionality of SpiderOak One, pCloud and Dropbox are good options, and you can check out the Dropbox free trial to see if it’s for you. You can also head over to our cloud comparison tool to compare all the different cloud storage services available.

If you want to share files across a business, SpiderOak has an enterprise version that gives users access to a separate “groups” application. This lets you set up and manage additional users and groups from a central administrator account.

SpiderOak ONE Features Overview

Backup
Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup
Restore
Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention
Security
Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolAES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
File Sharing
Device Sync
Free Trial 21

Pricing

60 % – Fair

SpiderOak One Backup is very expensive, with the 150GB plan costing more than competitors like Backblaze charge for unlimited storage — check out our Backblaze pricing guide and our full Backblaze review here. 

Although you do have to consider the extra security when comparing SpiderOak vs Backblaze, even a service like Sync.com is far cheaper per gigabyte with similar levels of security — read our full Sync.com review here. 

SpiderOak One Backup also offers a 21-day trial with 250GB of free storage capacity, which lets you thoroughly test the service before spending any money.

If you’re just looking to back up a few folders or file types that don’t require a lot of space, such as text documents, the basic 150GB plan for $6 per month will probably be more than enough. If you need to store lots of large files, the 2TB and 5TB plans — priced at $14 per month and $29 per month, respectively — are also great choices. 

Regardless of what backup plan you choose, you get an unlimited number of devices and access to all features, including file-sharing and the SpiderOak hive syncing system.

There’s no plan for an unlimited backup on SpiderOak One, but you can build a plan with a custom licensing cost by talking to their sales department about using SpiderOak Enterprise software if you need more than 5TB of storage.

Ease of Use

65 % – Decent

While not terrible, SpiderOak definitely leaves a bit to be desired in terms of user-friendliness. Although online backup services aren’t known for their pretty designs, SpiderOak’s user interface feels quite dated.

For new users, it can be difficult to understand exactly what goes where, which leads to a somewhat confusing user experience. The desktop app is divided into five main tabs: “dashboard,” “backup,” “manage,” “sync” and “share.”

In the “dashboard” tab, you’re given an overview of your backup, your sync and share activity and a list of all your devices. You can also pause your uploads and clear the queue, should you need to stop your file transfers.

spideroak desktop dashboard
The dashboard gives you a good overview of your account.

The “backup” tab is where you set up the backup process itself and choose what files and folders you want to upload. Once in the cloud, you can see them in the “manage” tab, which gives you the option to download files to the current device or remove them from the server.

spideroak desktop manage your account
The “backup” and “manage” tabs are useful for backing up and restoring files.

Over in the “sync” tab, you can manage the SpiderOak hive folder, which is responsible for the syncing feature. This will download local copies of the synced files to all connected devices, and is a nice addition, as you don’t always get syncing folders with cloud backup services.

spideroak desktop sync tab
You can also sync folders and files between your devices in this app.

Finally, the “share” tab gives you access to your “share rooms.” This lets you share files or folders with other people through the SpiderOak servers. You can protect this space with a password, but you’ll have to give it out to anyone you wish to share with.

SpiderOak Desktop Apps and Web Clients

SpiderOak One’s desktop client runs on Windows, Mac and Linux — in fact, it even gets on our list of the best online backup for Linux. You can also use it through the command line, and the commands are all explained in the SpiderOak knowledgebase.

There is a web client available, although its functionality is somewhat limited. You can’t upload files, but you can access a SpiderOak One backup made through the desktop app and download anything you’ve placed in your hive folder.

spideroak web client
The SpiderOak One Backup website has some basic options to manage your backup.

However, the mobile apps have been removed for now. If you want to access it on mobile devices, you’ll have to use the SpiderOak website. This isn’t ideal, but the web interface can do everything a mobile app used to, so it shouldn’t be much of a problem.

File Backup & Restoration

80 % – Good

Backing up and restoring your files is the main purpose of SpiderOak One, and it does this well, despite some missing features like image-based and mobile backups. There are plenty of options for how you want your backup to run, and once you’ve gotten used to the layout, it’s easy to manage your uploads.

To set up your backup plan with SpiderOak One, you first need to head over to the “backup” tab. Here you’ll see an overview of all the files on your device, and you can select or deselect anything to either add it to or remove it from your backup library.

spideroak using the backup tab
You can make changes in the backup tab to add or remove files.

On the left-hand side of the screen, you’ll see some of the most common categories of files, including movies, pictures and music. These are basically just the default Windows libraries, but they can be useful if you use these folders regularly. 

By default, SpiderOak One Backup runs a continuous backup, meaning it will start uploading the moment you press the “save” button at the top. However, if your device has limited resources or a data cap, you’ll probably want to change this to a scheduled backup to prevent SpiderOak One Backup from devouring all your bandwidth.

spideroak preferences
The “preferences” window has a good selection of settings.

The scheduling gives you a few different options. You can choose one of the predefined intervals — ranging from every five minutes to every 48 hours — or set a specific time of day or day of the week that you want backups to run.

You can also set limitations on what SpiderOak One Backup backs up within your selected folders. These limitations take the form of file size, file age and file type, so you can avoid backing up huge folders or files that are very old to help save bandwidth and storage space.

spideroak limit backup files
You can limit which files get backed up by SpiderOak.

If you turn continuous backup off, you can use the “run now” button in the bottom-right corner to initiate the upload before the scheduled time. Next to this button you’ll see a progress bar that shows you how much of your online storage space is being used, as well as an option to clear all your backed-up data.

Tracking SpiderOak

You can see the progress of your current uploads in the “dashboard” tab, under the section labeled “backup.” If an upload is currently in progress, it’ll say so here, along with how much of your data is yet to be uploaded and how frequently it will do so. 

If you move over the “activity” subtab, you’ll see a detailed breakdown of all the files being uploaded, their size and how far along they are.

spideroak-review-the-activity-tab
The activity tab is a useful way to track the progress of your backup.

To restore or manage your backed-up data, you will need to open the “manage” tab. Here you’ll see a full list of everything you have backed up, and you can switch between devices using the menu on the left-hand side of the window.

Simply select the item you want to restore and click the “download” button near the top of the window. By default, it will download to your download folder, but you can change this to any folder you wish — including the original location — before you begin the download.

spideroak restoring files
Restoring files is easy with SpiderOak One.

Should you wish to delete anything you’ve backed up, simply select the item and click the “remove” button. There’s also a “history” section, which will show the data stored by the file-versioning feature. You can use this to recover or delete historical versions of your files.

Speed

70 % – Decent

Speed is one of the most critical features of backup services because it can make the difference between a solid user experience and a terrible one. SpiderOak has decent speeds overall.

We did this test with a 1GB folder filled with various file types, and had a 7.5 Mbps upload speed and a 20 Mbps download speed. This means that, in a perfect world, the download should take about seven minutes and the upload would take about 18 minutes. 

However, this is just in theory, as it’s rare for speeds to reach maximum capacity in this way. To ensure the most accurate results, we ran both the upload and download twice, and included the average time of each in our results below.

First attempt:Second attempt:Average:
Upload: 40:5341:5141:22
Download21:3823:4022:39

These results aren’t terrible enough to write the service off, but it really should’ve gone faster. Taking around three times as long as we would expect for the download means that if speed is what you need, you should look elsewhere. One good choice for speed is BigMIND Home, as you can see in our BigMIND Home review.

Regardless, once your initial backup is complete, it will only upload the data that changes, thanks to SpiderOak’s block-level backup. This should speed up the backup process significantly, especially if you have lots of uploaded data.

Security

95 % – Excellent

Security is one of the areas where SpiderOak One Backup really shines. The service uses solid encryption to protect your files both at rest and in transit, and significant measures are taken to ensure that your data is safe in the event of an outside attack.

Your data is protected with end-to-end encryption, using the AES 256-bit standard and a private encryption key, meaning that only you can decrypt your data — read our full description of encryption to learn more. However, files in your “share rooms” do not enjoy this level of encryption — if they were protected by your encryption key, no one else could access them. 

SpiderOak also uses TLS to safeguard your data while it’s in transit, preventing any potential man-in-the-middle attacks from collecting your data during the backup process — check out our SSL vs TLS guide to learn more.

spideroak legal compliance
SpiderOak One Backup is compliant with both HIPAA and GDPR.

SpiderOak’s data centers also come with top-notch security. There’s staff present 24/7, and compliance with both HIPAA and the EU’s GDPR rules, although there are currently no compliance officers employed for self-certification of these standards, and there are better HIPAA-compliant cloud storage services.

The biggest flaw in SpiderOak One’s security is the complete lack of two-factor authentication. Given the otherwise extensive security measures, though, this is a minor complaint in the big scheme of things.

SpiderOak Passwords

When logging in to the web client, your password is temporarily stored in memory, rather than being saved anywhere. This is excellent for ensuring that a data breach doesn’t compromise your account, but it also means that there’s no way to reset your password if you forget it.

This means that you should seriously consider using a good password manager to ensure this doesn’t happen. You can also read about SpiderOak’s own password manager in our Encryptr review.

Privacy

97 % – Excellent

As with security, we have few complaints when it comes to SpiderOak’s privacy. Despite hosting its data centers in the U.S., SpiderOak works hard to ensure that your data remains confidential.

It even received some great PR when Edward Snowden recommended it back in 2018 as a superior alternative to Dropbox — check out our full SpiderOak vs Dropbox comparison. 

The site sports an excellent privacy policy that’s clear and easy to understand, and it stores as much data locally on your device as possible. It does collect some personal metadata relating to your account and payment details, but this is necessary for billing, quality control and helping the company with further development.

SpiderOak Server Location

SpiderOak One Backup is open about the fact that its data centers are located in the U.S. This would normally be a bit of a problem given the country’s poor stance on digital privacy and hostile laws and activities, such as the Patriot Act, the PRISM program and the infamous Five Eyes spy network.

Luckily, SpiderOak One’s implementation of private end-to-end encryption means that the service is “zero-knowledge,” so even if the U.S. authorities forced the company to disclose information, SpiderOak is physically incapable of decrypting your backed-up data.

SpiderOak Privacy Policy

spideroak privacy policy
SpiderOak’s privacy policy is pretty reasonable, and better than many of its competitors.

The privacy policy states outright that it doesn’t sell user information to third parties or share it with advertisers. 

However, information may be shared in certain circumstances, such as with authorities to comply with a law, with trusted third-party partners, with another company in the event of a merger and with the admins of other SpiderOak products, like Semaphor.

Your username, share ID and/or first and last names are also shared with other users in your “share rooms,” and aggregate information stripped of personal identifiers is used to analyze SpiderOak’s products.

In any of these circumstances, SpiderOak will notify users of their information being shared, unless the company believes the disclosure may result in bodily harm of another person.

Customer Service

75 % – Good

Although SpiderOak’s customer support is decent, it does leave a bit to be desired, as there’s no user forum or way to quickly reach out to the support department. 

There’s no chat or phone support available, so you’re left with sending an email request and waiting for a response. The support office isn’t open 24/7, so this means that you might end up waiting upwards of a full day for a response.

To test its responsiveness, we sent an email request regarding trouble with our connection to SpiderOak One’s servers. We received a response in 10 hours, which is not bad at all, considering our request was sent outside of operating hours. This response was received within just 10 minutes of the support department opening for business in the morning.

spideroak knowledgebase
The SpiderOak knowledgebase is a great source of information.

There is also a searchable support page full of common problems and fixes, which can help you out in a pinch if you’re not willing to wait for your email request to be processed. Although we would’ve liked to see either a chat or a phone option, the quick and helpful nature of the response to our email query does go some way to make up for this.

The Verdict

That concludes our SpiderOak One review. Although SpiderOak One Backup is undoubtedly a great service, its comparatively steep pricing and lack of certain features, such as hard drive imaging and courier recovery, means that it falls short of some of its competitors.

That said, both its security and privacy are top notch, despite the lack of two-factor authentication. Thus, if you’re most concerned with the security and anonymity of your data, SpiderOak One Backup is an excellent choice for a backup storage service.

What do you think of our review of SpiderOak One? Do you agree that it’s a great choice if you’re looking for a safe and secure backup option with access to additional features, such as syncing and sharing? Or do you think it falls short of other options on the market? Let us know in the comments below. As always, thank you for reading.

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25 thoughts on “SpiderOak ONE”

  1. My experience with SpiderOak is very good. It allows me to sync/backup any folder in my computer. It backs up every version of my files, and deleted files can be found in its recycle bin. Last, I like its “Zero Knowledge” privacy environment. The most secure sync solution I could find so far.

    Reply
  2. A big fan of the zero-knowledge policy. Of all the folks offering online storage–SpiderOak is reasonably priced with the best privacy policy. The client is easy to use and the previous versions of saved/changed files are very easy to retrieve.

    Reply
  3. Spideroak 5 has deteriorated to the point it is unusable. When you install, it has to go through a “Syndication” process. On my Win 7 machine this has been going on for 2 weeks now. Support is no help (“Reinstall it?”) and they say it takes a long time because I have a lot of files. 27 Gig plus an operating system is not a lot of files. I am canceling my Spideroak account when it is next due for renewal after being a loyal customer for several years.

    Reply
    1. It also happens to me.
      Syndication process took extremely long.
      I tried to reinstall it. But the same thing happened.
      Finally I decided not to use it.

      Reply
    2. You misunderstood their support: you have many files, not GB. Its not 27GB the problem. A person can have 10’000 GB and still not many files. It is the number of files that count: it’s a big difference if you have 1000 or 50’000 files to sync in 27GB (or what ever disk I/O operation is in question). 😉

      Reply
  4. I liked using SpiderOak because it’s so secure. There is a learning process associated with it, though, because you have to learn about the “Hive.” I found customer service to be extraordinarily helpful when I needed to find out more that Hive business.
    I gave up my SpiderOak desktop version because 5 GB was too little space. I still store files online, though.

    Reply
  5. Having been a SpiderOak user for several years, I have to agree with previous comments.

    The service has deteriorated over the years, becoming slower and almost unusable.

    Also lacks support for syncing folders on your mobile devices. Not even photo backup.

    For this reason I moved to sync.com and have not regretted it. Unfortunately Sync.com does not sync folders on your mobile either, but they do support photo backup.

    Reply
  6. One of my customers has a huge number of files that equipped syncing to a new pic on short business notice. I figured it would take awhile. 2 days?
    watched the disk drive activity/download activity. The pic sat sometime for 10 to fifteen minutes at a time with NO sync activity occurring. It would appear that SpiderOak either does not have the bandwidth structure, or perhaps server architecture to handle the volume of data traffic that occurs much of the time. Over-subscribed?
    And syndication process? With a huge number of files the appearance to the user is that the process has totally stalled at midway point. One then has the voice of terminating the entire process and starting over, or sitting and waiting sometimes for hours to see if the process will complete. There is no on-screen feedback that the process is continuing.
    Sometimes application engineers need to put themselves into the desk chair of the user.

    Reply
  7. Been using SpiderOak for 6 months and still have been unable to get this service to do *anything* at all. Customer support is non-existent, program crashes left and right. Avoid like the plague.

    Reply
  8. Overall easy to use, but it’s not possible to restore or retrieve large files such as videos if needed. SpiderOak is basically a small file back-up/retrieve service. This is a known issue but doesn’t seem to be on anyone’s roadmap to acknowledge or fix. Customer Service as others have pointed out is pretty worthless.

    Reply
  9. SpiderOak doesn’t have free storage on offer? Wait, what? I’m using SpiderOak for 6 years now and I have never paid a single dime for the service.
    6 GB account.

    Reply
    1. Lucky you! They grandfathered their old free plans, best new users can get is a 100GB (I think) trial for 21 days.

      Reply
  10. Not had a good experience with SpiderOak One.
    As is well commented, the user interface is not great – getting a quick overview of what is being backed-up and its status is not really possible. It is there, but not easy to work with.

    However, my biggest issue is that the sync facility managed to corrupt the data. On a Mac, non-standard characters are permissible in file and folder names. But using them with SpiderOak causes the sync function to mess things up. What is worse imho, is that their support team said ‘Oh yes, that is a known bug.’
    I find it incredible that they knowingly allow their system to operate with a fault that can cause harm to their customers data.
    It flagged up no errors or warnings – just went ahead and made a mess.
    So my money is going elsewhere.

    Reply
  11. This is the ‘Windows Vista’ of backup clients. The client spends large amounts of time doing ‘stuff’ for its own administrative purposes, and not actually backing up.

    It might spend days trying to do an initial sync (support say: reinstall). It might block because my laptop is having a Spideroak problem, rendering backups on my main desktop nonfunctional (support say: fix the laptop if you want the desktop to back up). When backups are broken, which seems to be most of the time, there is no alert. When new client software is released, there’s no notification. It has a known bug in that the client often locks USB drives so you can’t ‘safely remove’ even though Spideroak is not supposed to be interacting with that drive or with anything on it. Support say ‘wait for update’ but it’s been like that for months. Avoid. I’m trying IDrive as a replacement.

    Reply
  12. As a former government whistleblower, Spideroak hooked me many years before Edward Snowden’s recommendation. Sadly, after many years of lost files, corrupted files, sync failures causing random files to be deleted across multiple devices, a buggy client on all platforms, server outages, share failures that would cause client software to freeze for every computer that was on that account, excruciatingly slow uploads/downloads, incremental backups of only the “changes” causing many pages of documents to become lost, and I’m probably forgetting some stuff but yeah Spideroak is garbage. There is no live tech support, and the tier one agents seem to be outsourced because 24 hours or more after you contact them, their cut and paste response typically has nothing to do with the issue you’re reporting and you have to email them again wait a few days and again then wait a few days. Tech support has never been able to fix any of the issues I’ve contacted them about, nor have they implemented any product improvement suggestions I’ve made. A couple times they had me delete my account and start a new one (which failed the same way and we had to create another one and another one until we isolated the bug). I’ve spent many thousands of hours assisting them troubleshoot their own product, many times finding the solution or workaround before they did. For a while they compensated me with a free account, but earlier this year they had the audacity to put me back on a paid plan even though several years of bugs I’d contacted them about hadn’t been resolved so I filed for divorce. I make no pretense about my ability to code, the programming languages I knew 40+ years ago are pretty much extinct. And certainly what they’re attempting is very ambitious and extremely complicated. However, at minimum they need to do a waaaay better job of testing their product before releasing it to the mostly non-tech savvy public. Not everybody is extra paranoid about multiple backups as I am. DO NOT TRUST YOUR PRECIOUS FILES SOLELY TO SPIDEROAK. You will be disappointed.

    Reply
  13. I have been using them for a while, mostly because of the file versioning, when i started you could get 2gb free, i have had the 150gb for a while now, happy with it. But they stopped support for XP so my XP computers cant backup/synch anymore 🙁 to bad I have a few which I have to keep, cause the things I use them for can not be run in Windows 7-10 🙁

    Reply
  14. I have had a good experience with SpiderOak and recommend it. I signed up in April 2010. It allows me to backup and sync files for 4 Windows 10 PCs in my small business network, including old file versions, with strong end-to-end security.

    Occasionally, one PC will disconnect from the service for an unknown reason and stop syncing. I follow the instructions on their website to reinstall the device and that fixes the problem. No files are lost.

    The software now includes an update notice when a new version is available.

    Reply
  15. I can’t agree more with Richard H , that’s the perfect summary of what I experienced during the past 3 years myself too. Their Android App is super slow and almost always time-out before it is able to list all backed up files… very practical. Windows app is buggy, it’s like they release updates without testing it at all… LOL. Support isn’t really helpful, they will either ask you to clear spideroask’s folder in %localappdata% to rebuild files’ archive, or reinstall the whole program. Nothing ever helped. It is also funny to note they use zendesk, which is not really the safest solution when it comes to privacy. Oh, and it takes forever to get an answer: one reply per business day, at best.
    Finally, I don’t think the UI is that bad like most users tend to say. It lacks many features, but it’s OK. I also had the occasion to try to restore deleted files, and it worked just fine. It’s just super buggy, which is sad because it would have been a really good service.
    I’ve since moved to Tresorit and it’s Day and Night! Glad i’ve left them.

    Reply
  16. I have been with SpiderOak since 2014 and supposedly have 11.7TB of data on their servers. I signed up for the unlimited plan as I routinely have a lot of data on my drives. The first years was good, then I started to have to rebuild “devices” and the services just devolved to where it is today: I cannot upload/download anything.

    The current SpiderOaks application continually crashes, which support now tells me is caused by “…too much data being stored…”. SpiderOak support (Warren) stated they are not a “…cold storage…” platform and only used for active data. I’m still not sure what that means as I am attempting to back-up my data.

    Additionally, when trying to download files from the SpiderOak servers through the WEB interface I have never been successful. If a file is every downloaded the resulting file is corrupted and useless. The zipped file is corrupted and if you can peek into the file, there is just garbage in the file. I have seen a couple of file names listed, just with a file size of zero.

    And just to get a file downloaded takes several “nginx timeouts” and real patients. Since the SpiderOak One Windows application no longer even functions (dreaded backend service exited dialog), I can’t use the One interface to download files.

    I got the interface to stay up longer by un/reinstalling SpiderOaks “One” application. When the interface was up, I tried to download multiple files, all of which download nothing in over 2 days. The interface showed 30MB to download, but never did.

    Make sure you know what you are signing up for and routinely check your backups. As they say: Mileage may vary. Just remember SpiderOak is currently stating: “…It would seem that you want a cold storage service…”, followed by “…SpiderOak One does not do what you are calling on it to do and for that reason we cannot provide additional support…” and remember I am only backing up my data.

    Reply
  17. not trustworthy. I had the free service. They deleted my data when I wouldn’t upgrade and said, “Oh, sorry for the bad news.”

    Reply
  18. SpiderOak used to be great but their service has bombed with backup slowing down significantly recent times.
    If it wasn’t for that all other features are good and it would be perfect.

    Reply
    1. One Backup has always been CPU intensive, however, recently I found my macbook was using 100% cpu. I reinstalled a couple of times before going to customer service.

      Following instructions given to me, to the letter, I was still presented with 100% cpu, and all but a tiny fraction of my data missing from the Hive folder…

      I thought that would only be an issue on the macbook, but, oh no, just about all data has been deleted on all my machines.

      Complaining about this to their customer service, first resulted in being asked if I would like to terminate my contract, and, now, nothing – no answer to my support requests.

      Be warned…

      Reply
  19. SpiderOak is completely unreliable and support is simply guessing at the basics, no real solutions. After years of use, and no changes, my SpiderOak stopped backing up with a “Lock -1” message which all the suggestions did not correct and may have contributed to SpiderOak losing almost 500 GB of my backed up data. DO NOT TRUST SpiderOak

    Reply
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