Overall Rating 79%Good
Backup
80%Good
Restoration
77%Good
Features & Extras
80%Good

Quick Overview

Our SpiderOak Review 2017

SpiderOak Review 2016 | THE BEST CLOUD BACKUP WITH SYNCING?

Visit www.spideroak.com


 

SpiderOak offers quality file-sharing and cloud storage service. It can also be very useful as an online backup utility for more advanced users that know their important needs. SpiderOak’s greatest selling point lies in its unique ability to sync files while continuously logging changes online. However, storage is limited at 100 GB on paid accounts.You can increase your storage in 100GB at 10$ a pop but it’ll get expensive quickly. 

Update 2015: SpiderOak revamped their offer now you can choose from a variety of plans and storage offers starting from 7$/mo for 30 GB up to 25$/mo for 5TB. You can find more in our pricing section of this review.

Additionally, it offers top notch privacy that helps keep a person’s data safe. Because of this, even the company’s employees do not have the capability to access a client’s data. People who are a bit security obsessive should try out this service.

SpiderOak also provides for unlimited computers added to an online backup account. This can be useful for people who want to make a default backup across many operating systems or own lots of computers. The specialized options and features for backups along with the lack of a top-class restore wizard means that beginners may find using this software more difficult than its competitors. 

Who is SpiderOak for?

Is SpiderOak the right choice for you?

Users can try this service for free with a data limit of only two gigabytes, or they can choose to sign up for a paid plan starting from $7 per month for 30GB. This software is good for people who are very concerned about the security of the files that they are storing and are looking for a Dropbox alternative. This may include companies, law enforcement agencies and people in government.

SpiderOak Pricing

PlanPrice PlanStorageDetails
SpiderOak ONE 100GB
$ 5 Monthly
$59.00 1 Year
100 GB
SpiderOak ONE 250GB
$ 9 Monthly
$ 108.00 1 Year
$ 99.00 (-8%)
250 GB
SpiderOak ONE 1TB
$ 12 Monthly
$ 144.00 1 Year
$ 129.00 (-10%)
1000 GB
SpiderOak ONE 5TB
$ 25 Monthly
$ 300.00 1 Year
$ 279.00 (-7%)
5000 GB

The numerous features that SpiderOak offers along with its lack of user-friendly options make SpiderOak a good backup online utility for advanced users who can take advantage of its potential. At the same time, the company offers a strong file sharing and management service aside from online backup service.

The fact that an unlimited number of computers are covered by this service is another advantage. This means that a person can create default copies of their essential files or systems for their entire network. SpiderOak remains pricey and at the same time, there are competitors that provide customers more storage options at far lower prices. You might want to have a look at our online backup comparison chart for an in-depth feature review. 

Alternatives for SpiderOak

Starts from
$ 9.90 per month
Jottacloud Review
  • Servers in Norway.
  • Unlimited storage and backup.
  • Decent speeds.
  • No local encryption.
  • Slower uploads on larger files.
www.jottacloud.com
Starts from
$ 8.69 per month
Justcloud Review
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups
www.justcloud.com
Starts from
$ 5.00 per month
Backblaze Review
  • Really easy to use.
  • No frills. Just backup.
  • Private encryption.
  • Few features.
  • Slow restores through web interface.
www.backblaze.com

About SpiderOak

About SpiderOak

SpiderOak is based in the U.S. and provides sync, file share and back-up services. This company is known for its emphasis on privacy. However, these claims are often hard to verify because the company itself relies on proprietary software.

At the same time, SpiderOak differentiates itself from other file-sharing companies with its system of archiving changes and syncing files across multiple devices.

However, SpiderOak offers detailed documentation on their website regarding how they encrypt files, so you can verify the process at all times if you wish. 

Backup

80% – Good

Backing Files Up

SpiderOak provides customers with a couple of basic backup options. This service works on Mac OS as well as Windows and even Linux. The first option is the basic backup. This allows the users to select folders and categories such as Movies, Desktop, Pictures and Music to back up.

The advanced option lets people select boxes that are next to individual files and folders and can also be customized exactly how a user wants to sync or back up on SpiderOak. However, people should remember that there is no available option to combine these two features. At the same time, users may find that SpiderOak’s advanced options are hard to make use of or navigate if they have only basic backup needs and little experience using it. SpiderOak’s backup process is relatively fast.

SpiderOak’s automatic backup feature also works great. People can simply move files around, and the changes are detected quickly and successfully. At the same time, all versions of a user’s files are forever recorded and strictly monitored. This comes in very handy if a person accidentally overwrites an important document. All they have to do is restore the previous version.

Additionally, all files are encrypted locally before they are uploaded to the SpiderOak cloud. Users keep the encryption key and are thus the only individual who has access to their data. SpiderOak also thoroughly monitors servers to prevent data loss and potential malfunctions. All servers are managed in-house. At the same time, no outside personnel are given access to the company’s servers.

Restoration

77% – Good

Restoring files

Restoring files is one of the main places where SpiderOak excels. This is because users can choose to retrieve their data through a web app or by using the SpiderOak program. At the same time, users have the chance to choose from historical saves of every type of file that they have synced.

This demonstrates the power and utility of syncing and archiving files that SpiderOak provides. At the same time, these files are never deleted. Through this, users do not have to worry that their old syncs will be unavailable for use after a certain period of time.

Although it lacks the easy restore feature found in competitors’ client software, it’s easy to launch this program when restoring files. The view pane where the user launches the restoration gives them the capability to manually see changes to their files. This feature is lacking in software from companies such as Fabrik and Mozy.

At the same time, SpiderOaks approach to file restoration is very easy. In fact, they do not call it restoration as other backup services do. Instead, it is referred to as viewing the file. In this system, people are allowed to recover or view their files in batches or individually.

Although SpiderOak has a much faster recovery time than its competitors, it may take a while depending on the user’s Internet connection. Similar to other online backup systems, people can choose a different Download folder where they want to restore their data.

Features & Extras

80% – Good

ShareRooms

ShareRooms is where users can share the files with other people by creating a RoomKey and ShareID. Any user who enters the corresponding RoomKey and ShareID will gain access to the files being shared. It means that users can share their files with people who are not signed in to the SpiderOak network. It is a good feature for people who need to share files with coworkers or friends for group projects.

Encryption

SpiderOak thoroughly encrypts a person’s files on their computer before they are sent. This ensures that no person can see their files. If they lose their private key, they will not be able to gain access to their data.

Final Verdict

SpiderOak is a unique and strong online file syncing, sharing backup and archiving utility that provides many features that are useful for advanced users. It is also famous for its emphasis on user privacy. At the same time, SpiderOak is a compelling option for people who have specialized needs.

However, novice users will find that the interface is hard to understand, and there is a chance that they may be overwhelmed by the options that are available on the system. 

Alternatives for SpiderOak

Starts from
$ 5.00 per month
Backblaze Review
  • Really easy to use.
  • No frills. Just backup.
  • Private encryption.
  • Few features.
  • Slow restores through web interface.
www.backblaze.com
Starts from
$ 5.99 per month
CrashPlan Review
  • Free local backups
  • Seeded backup
  • Mobile access via apps
  • Windows, Mac & Linux
  • A lot of options
  • No sharing or syncing
  • Slow backups when outside of the US
www.crashplan.com
Starts from
$ 8.69 per month
Justcloud Review
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups
www.justcloud.com

Features

SpiderOak Features
www.spideroak.com
Free Storage
Free Trial30 Days
System
  • windows
  • mac
  • linux
PriceStarts from $ 5.00 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
Syncronisation
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size LimitUnlimited GB
Included MachinesUnlimited
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption256-bit
Server Side Encryption256-bit
Keeps deleted filesUnlimited
File VersioningUnlimited

SpiderOak Review

Secure online backup & sync

Great sense for privacy. Moderately good syncing and backups speeds. Decent feature set, yet a bit convoluted.
Starts from
$ 5.00 per month
Visit SpiderOak

12 thoughts on “SpiderOak”

  1. My experience with SpiderOak is very good. It allows me to sync/backup any folder in my computer. It backs up every version of my files, and deleted files can be found in its recycle bin. Last, I like its “Zero Knowledge” privacy environment. The most secure sync solution I could find so far.

  2. A big fan of the zero-knowledge policy. Of all the folks offering online storage–SpiderOak is reasonably priced with the best privacy policy. The client is easy to use and the previous versions of saved/changed files are very easy to retrieve.

  3. Spideroak 5 has deteriorated to the point it is unusable. When you install, it has to go through a “Syndication” process. On my Win 7 machine this has been going on for 2 weeks now. Support is no help (“Reinstall it?”) and they say it takes a long time because I have a lot of files. 27 Gig plus an operating system is not a lot of files. I am canceling my Spideroak account when it is next due for renewal after being a loyal customer for several years.

    1. It also happens to me.
      Syndication process took extremely long.
      I tried to reinstall it. But the same thing happened.
      Finally I decided not to use it.

    2. You misunderstood their support: you have many files, not GB. Its not 27GB the problem. A person can have 10’000 GB and still not many files. It is the number of files that count: it’s a big difference if you have 1000 or 50’000 files to sync in 27GB (or what ever disk I/O operation is in question). 😉

  4. I liked using SpiderOak because it’s so secure. There is a learning process associated with it, though, because you have to learn about the “Hive.” I found customer service to be extraordinarily helpful when I needed to find out more that Hive business.
    I gave up my SpiderOak desktop version because 5 GB was too little space. I still store files online, though.

  5. Avoid this cloud backup service.

    1. Performance is weak–uploads are slow; downloads are really slow; the website is slow; the interface is lacking when compared to SpiderOak’s competitors. Performance is bad, but not as bad as #2 below.

    2. SpiderOak has horrible customer service. They are slow to respond to problems; the customer service personnel are dumb as stumps; the customer service personnel lie about the facts.

    I have used Dropbox, OneDrive, and Google Drive and all three are far superior from a performance standpoint. When you throw in the dishonest approach taken by the Customer Service personnel, it adds up to a dishonest company with a weak product. Steer clear of this company!

  6. Spideoak is becoming a nightmare to use. VERY slow interface and it just seems to make everything such a mess and needlessly complex! I am now looking for alternatives. If Spideroak read this pls respond to how you are going to tidy up your product. I hope that with every software update it will get better but it just doesn’t. I have been a customer for 5 years now and getting too frustrated with it. Time to look elsewhere sadly, as I soooo want SO to work properly!

  7. Having been a SpiderOak user for several years, I have to agree with previous comments.

    The service has deteriorated over the years, becoming slower and almost unusable.

    Also lacks support for syncing folders on your mobile devices. Not even photo backup.

    For this reason I moved to sync.com and have not regretted it. Unfortunately Sync.com does not sync folders on your mobile either, but they do support photo backup.

  8. One of my customers has a huge number of files that equipped syncing to a new pic on short business notice. I figured it would take awhile. 2 days?
    watched the disk drive activity/download activity. The pic sat sometime for 10 to fifteen minutes at a time with NO sync activity occurring. It would appear that SpiderOak either does not have the bandwidth structure, or perhaps server architecture to handle the volume of data traffic that occurs much of the time. Over-subscribed?
    And syndication process? With a huge number of files the appearance to the user is that the process has totally stalled at midway point. One then has the voice of terminating the entire process and starting over, or sitting and waiting sometimes for hours to see if the process will complete. There is no on-screen feedback that the process is continuing.
    Sometimes application engineers need to put themselves into the desk chair of the user.

  9. Been using SpiderOak for 6 months and still have been unable to get this service to do *anything* at all. Customer support is non-existent, program crashes left and right. Avoid like the plague.

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SpiderOak Review

Secure online backup & sync

Great sense for privacy. Moderately good syncing and backups speeds. Decent feature set, yet a bit convoluted.
Starts from
$ 5.00 per month
Visit SpiderOak
Starts from
$ 5.00 per month
Visit SpiderOak
  • Great zero-knowledge privacy
  • Combines online backup & sync
  • Mac, Windows and Linux clients
  • Slow-ish syncing
  • Convoluted interface
www.spideroak.com