Acronis Cyber Protect Home Office (Acronis True Image) 2021 Review

Acronis Cyber Protect Home Office is an incredibly feature-rich online backup service that also boasts excellent speed, security and privacy. However, it does have some minor flaws. Read our full Acronis Cyber Protect Home Office review for all the details.

Aleksander HougenAleksandar Kochovski
By Aleksander Hougen (Editor) & Aleksandar Kochovski (Editor)
— Last Updated: 2021-09-29T12:22:44+00:00
(Editor)
Starts from $ 417 per month for Unlimited GB
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In September 2021, Acronis changed the name of the Acronis True Image software to “Acronis Cyber Protect Home Office.”

Acronis Cyber Protect Home Office, formerly known as Acronis True Image, is a backup service with an “everything and the kitchen sink” approach to online backup. Although some backup services are content with just keeping your files safe, Acronis goes the extra mile by adding features like file syncing, antivirus capabilities and ransomware protection. Keep reading this Acronis review to learn all about what the software offers.

Key Takeaways:

  • Acronis Cyber Protect Home Office is one of the most capable online backup services on the market today, offering a whole host of useful (and not-so-useful) features.
  • Highlights of its feature set include a capability to backup any kind of device, barring servers and Linux systems, as well as active malware and ransomware protection.
  • Acronis’ upload speeds are a bit unimpressive, though download speeds are zippy.

Acronis Cyber Protect Home Office is a zero-knowledge backup service that’s chock-full of features. Its price is a bit higher than other alternatives out there, but that’s understandable, considering all the features you get for it.

If that’s a deal-breaker for you, though, there are plenty of other backup options out there. You can start by looking at our list of the best online backup services, which will give you a comparison of Acronis Cyber Protect Home Office vs other backup providers. If file-syncing features are what you’re interested in, then you might want to consider one of the best cloud storage providers instead.

  • 08/05/2021

    Updated the “features” and the “ease of use” sections to correctly reflect changes in the feature set and user interface.

  • 09/20/2021

    Updated the review to reflect the name change from “Acronis True Image” to “Acronis Cyber Protect Home Office.”

  • Acronis Cyber Protect Home Office, formerly called “Acronis True Image,” is a backup and recovery software that protects your data by making copies to the cloud, and it comes with several other cybersecurity measures.

  • No. Although the founder and CEO Serguei Beloussov was a Russian citizen before gaining Singaporean citizenship in 2001, Acronis itself is not a Russian company. The company is headquartered in Switzerland and Singapore.

  • Yes. In fact, it’s one of the best cloud backup services you can use, and in our opinion, only IDrive and Backblaze beat it.

  • No. Acronis is a paid online backup service, although it does come with a 30-day free trial.

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Strengths & Weaknesses

Strengths:

  • Feature-rich
  • Zero-knowledge encryption
  • Great cybersecurity tools
  • Excellent data security & privacy
  • In-depth backup process

Weaknesses:

  • A little expensive
  • Complicated pricing scheme
  • Middling download speeds
  • Client lags

Features

95 % – Excellent

Acronis Cyber Protect Home Office is one of the most feature-rich cloud backup services out there. It covers all the basic functionality that you’d expect and a wide array of other features, from advanced security tools to things more common to cloud storage providers, like file syncing.

Backup Software Features

In terms of the core cloud backup features, Acronis Cyber Protect Home Office lets you run your backups on a schedule. You can do this either continuously or set it to be triggered by various events, such as on system startup or shutdown, user logins or whenever you connect an external hard disk.

acronis desktop app
Acronis offers backup for almost every kind of device.

Plus, you can throttle cloud backups and recoveries by setting the operation priority. If you set the priority to high, it also enables multithreading (using more CPU threads) if the client deems it necessary. 

You can upload files from pretty much every type of device or operating system, too. Android, iOS, macOS and Windows users will have an easy time backing up their devices. You can even backup external hard drives and NAS devices, but not servers or Linux computers.

Acronis Cloud Storage & Sync

acronis file sync
Acronis offers file-sync capabilities, like cloud storage services do.

Acronis also lets you choose folders to sync, either between your devices or to Acronis’ cloud storage. This is a feature more commonly associated with dedicated cloud storage providers like Dropbox or Google Drive.

Syncing your folders across all of your devices won’t take up any extra cloud storage. However, if you choose to sync to the cloud as well (which you always should), you’ll use whatever extra cloud storage comes with your plan.

Minor Features

Finally, the client comes with a bunch of minor features and tools, including things like the rescue media tool, a system cleanup tool and a drive cleanser. The rescue media tool can restore your system in the event of a fatal crash, and a drive cleanser will ensure that a hard drive is completely wiped after you delete the files stored on it.

acronis other tools
Acronis has a separate tab showing minor tools and features, some of which are created by the community.

The “archive” feature lets you save space by scanning for large and unused files to backup to the cloud and delete from your hard drive. There’s also a feature that lets you “notarize” your backed-up files by adding them to a blockchain ledger (like the one bitcoin uses), which acts as digital confirmation of authenticity. It’s sort of like a digital signature for your business files.

You can even clone an entire disk to another one, either internal or external. There’s also Acronis’ “secure zone” feature, which will create a partition on your hard drive dedicated to storing your backups. Finally, you can hook up third-party tools (created by the online community) to Acronis and expand its functionality even further.

What’s New in Acronis Cyber Protect Home Office?

Although those of you who read our previous Acronis True Image review won’t notice too many changes besides the name change to Acronis Cyber Protect Home Office, the newest version of Acronis does come with a group of new features focused on security.

We’ll take a closer look at these new tools in the “security” section below, which include antivirus scan capability, web filtering and video conference security.

You used to be able to sync social media accounts like Facebook and Instagram, but Acronis removed this functionality in 2019.

Acronis Cyber Backup Features

Acronis offers a separate piece of software that focuses on business backup called simply Acronis Cyber Protect. Besides being compatible with servers, Linux devices and older operating systems like Windows XP, it also adds several features tailored to professional use.

This includes in-depth user and group controls that let you easily manage cloud backups on multiple devices. Acronis Cyber Protect also supports a much wider range of cloud services, including VMware platforms, Microsoft SharePoint, Google Workspace and database formats like Oracle and Exchange.

Acronis Cyber Protect Home Office Features Overview

Backup
Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup
Restore
Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention
Security
Private Encryption
At-Rest Encryption
In-Transit EncryptionTLS
Encryption ProtocolAES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server SettingsAcronis Cyber Backup
HIPPA Compliant
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
File Sharing
Device Sync
Free Trial 30

Pricing

70 % – Decent

Pricing varies greatly in the online backup field. Sometimes you pay for the amount of storage you get, and for other services, you pay per device but receive unlimited storage. Although some services like Backblaze or IDrive have very straightforward pricing plans, Acronis Cyber Protect Home Office is a bit more complicated.

There are three main versions of Acronis Cyber Protect Home Office 2021: Essentials, Advanced and Premium. These are priced at $49.99 per year, $89.99 per year and $124.99 per year, respectively. All three plans can be purchased for one, three or five devices, and the Premium plan can add up to 4TB of extra space, priced at $40 per year per terabyte.

aconis home office pricing
There are three paid plans with a slightly complicated pricing structure that varies based on your number of devices and the storage space you use.

The Essentials plan only lets you backup data to a physical hard drive, which makes it far less useful than the other two plans. With the Advanced and Premium plans, you can create a full disk-image backup — regardless of size — of up to five computers. You can also upload additional files using your allotted cloud storage, which is 500GB and 1TB, respectively.

Acronis Essentials One Computer
  • : Unlimited GB
Acronis Essentials Three Computers
  • : Unlimited GB
Acronis Essentials Five Computers
  • : Unlimited GB
Acronis Advanced One Computer
  • : 200 GB
Acronis Advanced Three Computers
  • : 200 GB
Acronis Advanced Five Computers
  • : 200 GB
Acronis Premium One Computer
  • : 1000 GB
Acronis Premium Three Computers
  • : 1000 GB
Acronis Premium Five Computers
  • : 1000 GB

Is Acronis Free?

Unfortunately, Acronis Cyber Protect Home Office doesn’t offer free cloud backup, though there is a 30-day free trial that you can use to test the software before committing to a subscription. There used to be a version available for a one-time fee rather than a recurring subscription. However, this edition was always severely limited and has now been discontinued.

This means that Acronis Cyber Protect Home Office is a bit more expensive than other alternatives such as Backblaze and Carbonite, which offer unlimited backup storage. Acronis is still not terrible, though, as the way that the plans are structured means that you effectively get unlimited storage for your main devices as well as some extra storage for phones and tablets on top of that.

Acronis Cyber Protect, the business version of the software, is priced differently for the regular version intended for personal use. Although the pricing structure for this version is too complicated to cover in-depth here, the basic version of the software provides unlimited storage for a single workstation for $99 per year or a server for $839 per year.

Ease of Use

80 % – Good

Acronis’ user interface is certainly attractive enough, especially when compared to other online backup services. It’s also pretty well-organized, considering the abundance of features Acronis has managed to stuff into its software.

All of those features are organized into tabs, with all the major functions like backup and sync getting tabs. Its malware protection features also get a tab, as does the space-saving “archive” feature. There’s also a tab for managing your account and another for your app settings.

acronis archive tab
Acronis has an intuitive interface with features organized into tabs, though the

The “tools” tab can seem a bit overwhelming, as this is where most of Acronis’ minor features live. There are 10 entries in this tab alone, and it’s not immediately clear what all of them do (like the “Try&Decide” feature, which lets you temporarily install apps to see if they’re malicious).

This avalanche of features can make Acronis a bit confusing to first-timers. Thankfully, everything you need to make or restore a backup is in the “backup” tab, so just stick to it if you don’t need all the bells and whistles.

Unfortunately, the client itself can be laggy, especially when configuring or modifying your backup. It also takes a few seconds for certain screens to load, which can get annoying.

Acronis Mobile Apps

Acronis’ mobile app (available on iOS and Android) is significantly simpler than the desktop client. The whole thing is just three tabs: backups, browse and settings. In the first tab, “backups,” you can set up your mobile backup, which can include your photos, videos, contacts, calendars and reminders.

acronis mobile app
Acronis’ mobile app works on iOS and Android.

In the “browse” tab, you’ll see an overview of all of your backups. However, the “settings” tab lets you enable continuous backup, limit the app to WiFi connections and adjust power-saving measures.

Finally, Acronis Cyber Protect Home Office also offers a web user interface that you can access through your browser. The dashboard is fairly bare bones, though it lets you manage your existing backups, recover your files and trigger an upload remotely. However, that’s provided the device in question is connected and the Acronis client is running.

File Backup & Restoration

95 % – Excellent

Backing up and restoring your files with Acronis Cyber Protect Home Office is relatively straightforward. You can do both via the client or the web interface, and mobile backup is supported on iOS and Android through the dedicated app. Plus, if you only need to copy your system to an external drive, Acronis Cyber Protect Home Office is a great local backup software for the task.

How to Set Up a Backup

Setting up a cloud backup task with Acronis is dead simple. When you fire up Acronis for the first time, it’s already automatically set up to backup your entire system, which is great if that’s what you need. However, if you only need to backup certain folders and files, it’s still easy to customize your backup.

You start by choosing a source. There are a few preconfigured options, such as your entire PC, disks and partitions (including external hard drives), mobile devices, cloud services (only Outlook and OneDrive) or files and folders. There’s also the option for creating a blockchain-notarized cloud backup here.

backup files folders
Acronis has a few presets to ease the backup process.

Then you need to choose a destination. It can be either the Acronis Cloud, an external drive or anywhere else on your local system or network. Once you’ve set the source and destination for your backup, you can either initiate the upload by clicking the green button in the bottom-right corner or fine-tune the settings in the “options” menu.

Cloud Backup Options

There are plenty of options for configuring your backup. Apart from the regular scheduling options (like running a backup once a week or every day), there are some pretty smart choices. For example, you can have the backup run only when the computer is locked or when the screensaver is running. You can also set up email notifications for your backups.

However, there are a few default exclusions, like certain system files and your recycle bin. You can add custom exclusions, too, by choosing a file extension, path or mask to exclude.

Plus, you can also choose the country where your data is stored, as well as set up zero-knowledge encryption, which bodes well for both privacy and security. Finally, you can also set how many previous versions of your backup to keep and set up throttling.

acronis backup options
Acronis has all the standard backup options, plus a few innovations of its own.

Once the upload is in progress, you’re given plenty of information about its status. This includes the actual progress, the current upload speed and an estimated completion time. Backups use a block-level algorithm, which means that you won’t waste time or resources uploading unchanged parts of a file.

Recovering Your Backup

Recovering your files is just as simple. Just select the backup you want to restore from, then move over to the “recovery” tab on the top of the client. Here you can see a file tree of your backup and can select which files or folders you want to restore.

acronis recover backup
Recovering your backup is easy with Acronis.

Once you’ve defined what you want to recover, you can adjust the destination and operation speed, as well as a few other minor settings.

If you ever need to revert a file to a previous state — either because of a mistaken edit or corrupted data — then Acronis Cyber Protect Home Office has you covered. When setting up your backup, you can decide how long a deleted file should remain on the server, as well as how many past versions of a file you want to keep. You can set both of these settings as high as you want, which is excellent.

Speed

80 % – Good

If you want to backup files that you may need access to immediately, speed becomes a crucial factor when picking the right service. When you’ve uploaded large amounts of data and your local copy fails for any reason, having to wait hours, days or even weeks to get your files back can have terrible consequences.

To run our speed tests, we uploaded and downloaded a 1GB folder over a connection with a download speed of 32 Mbps and an upload speed of 6 Mbps. This means that the best speeds we could possibly see are 24 minutes for the upload and four and a half minutes for the download. We ran the tests from a location in North Macedonia, using Acronis’ servers in Germany.

First attempt: First attempt: Average: Expected time:
Upload 35:05 35:12 35:09 24:00
Download 05:08 05:03 05:05 04:30

With that in mind, these results are OK, though not the greatest. Although we always see a few minutes of deviation from the expected download and upload times, Acronis’ upload speeds are still a bit slow, falling behind even the notoriously slow IDrive. Download speeds were excellent, though, and it performed about as fast as you could reasonably expect.

However, as with any online service, your mileage may vary. In our previous Acronis review, speeds were excellent even on download, so you may not experience the same speeds as we did when we ran our last Acronis tests. Remember to always use the data center nearest to your location for the best results.

Security

98 % – Excellent

Security is the third main pillar of online backup, along with features and pricing, and is an area where Acronis Cyber Protect Home Office really goes the extra mile. Besides doing a good job protecting your actual backups, the service goes further by offering a bunch of extra security features, such as ransomware protection, virus scans and real-time web filtering.

Acronis Cyber Protect Home Office Encryption

The most important part of cloud security is encryption (read our description of encryption to find out what that is). Acronis Cyber Protect Home Office follows the best practices by using AES 256-bit encryption as well as the SSL/TLS protocol to protect your files while in transit, which protects you against man-in-the-middle attacks.

Zero-knowledge encryption is the true highlight here, though. Acronis lets you create your own encryption key that only you know, which means that not even Acronis itself can decrypt your files. Note that this isn’t the default option, and you’ll have to manually set up the password used as the encryption key for your backup.

acronis zero knowledge
Acronis lets you control your encryption key, which makes it a zero-knowledge service.

Malware Protection, Ransomware Protection and More

As we mentioned at the start of our review, practically all of the additions to the latest version of Acronis Cyber Protect Home Office are security-focused. First up is the “active protection” mode, which identifies and stops files containing malware, illicit crypto mining and ransomware attacks. You can purchase these features separately as a service named Acronis Cyber Protect.

If your system is running Windows 10, this mode also performs real-time web filtering for any website you visit. Essentially, this means that the client will detect when you visit a site that contains malware, fake news, phishing schemes and other scams. Acronis will first give you a warning about the website content.

acronis malware ransomware protection
Acronis keeps you protected from malware, ransomware and malicious websites.

On top of the real-time protection offered by the “active protection” setting, the cloud backup software can also run scheduled antivirus scans of your entire system. When put together, these features essentially mean that you get a fully fledged antivirus client included with your backup service. This makes it a lot more reasonably priced if you’re already paying for something like Avast or McAfee.

When you combine all these extra tools with the already excellent security that Acronis Cyber Protect Home Office offers, you get one of the most secure cloud backup solutions on the market. The lack of two-factor authentication is the only missing piece, but given all the other security-focused features, we’re willing to overlook this.

Privacy

100 % – Excellent

In many ways, privacy is the same issue as security, given that the most important factor for both is encryption. Beyond that, though, the handling of your encryption keys decides whether a service is zero knowledge, and privacy policies can give you an idea of how the company will handle your personal data.

Acronis Servers in Europe

By far the best part of Acronis’ privacy is how many options you have for the physical location of your data. Instead of leaving you with no choice of which data center (or server) to use, Acronis lets you pick between data centers in eight different countries.

Acronis-Data-Centers
Acronis lets you choose from several server locations, which means you can store your files in privacy havens like Switzerland and the EU.

Even though two of Acronis’ servers (Switzerland and the UK) aren’t available to everyone, it still includes countries with solid cloud privacy laws, like Germany.

This is a huge advantage for Acronis Cyber Protect Home Office because most providers force you to store your data in the United States, where laws like the Patriot Act or not-so-covert programs like PRISM make it easier for authorities to get a hold of your personal data.

Customer Service

98 % – Excellent

Although there is no phone support available, Acronis still offers excellent customer support. This is an important quality for a cloud backup provider that often gets overlooked, which can have disastrous consequences if there’s a backup-related emergency.

acronis support knowledgebase
Acronis offers a comprehensive knowledgebase, plus chat and email support systems and a user forum.

The first place you can go to solve problems with Acronis Cyber Protect Home Office is the extensive knowledgebase hosted on its site. Most common problems with the software are covered here, but you can also reach out to other users and moderators on the forum for more detailed assistance.

Finally, there’s both a direct chat and email option for contacting Acronis itself. If you prefer a different language to English, you can also receive support in Mandarin, German, Italian, Spanish and French. The live chat is open 24/7, and when we tested the responsiveness of its email form, we heard back within 24 hours.

The Verdict

If it wasn’t for the slightly high price tag, Acronis Cyber Protect Home Office would probably sit on the top spot for our favorite cloud backup software.

Even so, Acronis is one of the best options out there, especially for users concerned with security and privacy and who don’t mind paying a little extra for some peace of mind. Plus, Acronis Cyber Protect Home Office’s new security measures are a welcome addition to what was already an excellent backup service.

What did you think of our Acronis backup review? Do you agree that the service provides top-notch security and privacy, or are you put off by its sometimes messy user interface? Leave your Acronis reviews in the comments below to let us know your thoughts. Thank you for reading.

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10 thoughts on “Acronis Cyber Protect Home Office (Acronis True Image) 2021”

  1. Right now my needs are limited. I see there is Acronis 16 and 17. Big difference? Just uploading some Photoshop stuff. Pictures, Audio of child. Why would i get this?

    Backing up operating system in case of massive system failure. Keeping External HD at house in Fire Safe. Your thoughts? I heard it takes Back Blaze 30 days for 1st back up. Long time?

    Reply
  2. I am having a major problem with my cloud backup (via Acronis 18)
    The web dashboard tells me that I have a back up of 2.2TB, however the desktop tells me that it is 1.5TB (which matches what is in the folders being backed up).
    I have run the online “Clean Up” and the dashboard tells me that the space is now 1.5TB, great!
    However, as soon as I run the backup again (no change in data on PC) the dashboard again reports 2.2TB) meaning that I have lost 700GB of cloud storage.
    Acronis tech support tell me that the only way that I can free up this space is by deleting the whole cloud backup and starting again. This is clearly unreasonable as such a large backup takes weeks and during that time I no longer have a complete backup.
    Lots of emails and repeated “do this and it will fix it” and today back to “delete the backup and start again”!.
    Been going on for months now.
    Really frustrating!

    Reply
  3. Acronis TrueImageCloud: It does work BUT….
    March 2018. I was just called in to assist a small company hit with Ransomware, all data destroyed on their server. I initiated the Acronis Cloud Recovery they used and it is not yet at 50% – THREE DAYS LATER!!!
    It needs to restore around 800GB spread across three drives from their HP Proliant Server. I guestimate they will be down for a whole solid week or more. This service is really only good for an additional layer of protection. Do not even think about using this for Disaster Recovery unless a really small quantity of data needs to be restored. It is just WAY TOO SLOW!

    Reply
  4. Not sure what all the hype about “fast” is in this review? My initial upload of 18GB is taking about 3 days. Wouldn’t call that fast…or even average. CrashPlan,Carbonite, and Idrive were all much faster, BackBlaze was faster as well. This is the slowest upload I’ve ever experienced.

    By the way, my internet is 250Mbps download, 10Mbps upload. Settings in Acronis are “Maximum” speed and “high priority”. Bottleneck is not on my end.

    I was expecting a LOT better from this review. This is my third day of uploading day and night, and it says it will finally finish today. I’ll believe it when I see it. About ready to give up on it at this point.

    If the download (restore) is as slow as the upload, I won’t be buying this one. I’ll test the download before paying, for sure.

    Reply
    1. Yes, the bottleneck is clearly on your side. 10 Mbps of upload is clearly very little, and it is this one that matters, not the download. With 90 Mbps it took me a little less than three days to back up more than 110 GB

      Reply
  5. Started using in 1/18. Initially worked fine. But it took forever to upload my files, but probably due my wanting to mirror my hard drive.
    This past May, the email notices whether the backup succeeded stopped coming. Their tech support is on my phone & remote access repeatedly. Lately, it is daily! They send test emails which work, next day no emails even though the backup succeeded. Today, the emails are coming, but the backup fails over & over and they were on remote access over 3 hours!

    I imagined a backup service where I did not have to baby sit it. Not very encouraging that if I did need a recovery, that it would work.

    Reply
  6. Synchronization NOT supported on Macs. A showstopper for me unfortunately as I would have purchased it otherwise.

    I signed up for the trial version of Acronis True Image 2020 based on this positive review (thank you btw) and thought I had finally found the best solution for me after testing many other providers. Unfortunately, the Mac version of their desktop application is a pruned down version of what they offer for Windows (the screenshots above on this review are of the Windows version). The Acronis technical support couldn’t tell me why such a basic feature was not offered for Mac users other than that it was not supported on Macs but that they will pass along my feedback.

    The sync feature for Windows is unique and designed well though. You can create multiple ‘syncs’ in the desktop application similar to pCloud and then can join the syncs from other computers instead of recreating the sync relationship (which I unfortunately couldn’t test as it’s not supported on Macs).

    Now I need to decide between sync.com and pCloud.

    Reply
  7. Acronis online back up is NOT unlimited. No where on their website is this stated. I also opened an instant message chat session with a help rep. She confirmed that there are max limits to online storage:

    Using trial for Acronis True Image 2020, you can upload up to 1TB data to Acronis cloud.

    If you buy Acronis True Image Premium Subscription, you will get 1TB cloud be default. You can also select 2,3,4 and 5TB of cloud during purchase.

    You can upload maximum 5TB data to Acronis cloud if you buy Acronis True Image Premium Subscription with 5TB cloud.

    Reply
  8. I want to know where in Acronis states that their storage is unlimited? Please let us know or fix your article please.

    Reply
  9. Hi, the 1 key item Acronis has is its unlimited versions, you can’t really loose files. However price wise it is not as good as others.

    What is a problem is the mobile app doesn’t work properly. The software is bundled with antivirus you don’t need, buy a top tier antivirus solution.

    Lastly when installed and with antivirus turned off was the number of processes that where running!

    Reply
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