Acronis True Image Cloud Review 2018

One of the best backup services out there today, Acronis True Image offers a wealth of features and amazing speeds.

By Branko VlajinWriter
— Last Updated: 07 Apr'18
2016-09-04T06:39:55-08:00
Table of ContentsRating
Features
90%
Excellent
Pricing
70%
Decent
Ease of Use
85%
Very Good
File Backup & Restoration
88%
Very Good
Speed
95%
Excellent
Security
90%
Excellent
Privacy
90%
Excellent
Support
85%
Very Good
User Reviews & Comments

Very Good
Starts from $ 417 per month for 250 GB
Best Online Backup Reviews

Acronis launched in 2003, so it has a lot of experience. Its personal backup service, Acronis True Image can backup your data, but it also provides a range of features, including migration, cloning, replication and hybrid backup. We’ll discuss more features in the corresponding section below.

Acronis True Image has fast transfer speeds thanks to its global network of data centers. The security is top-notch, too. That, along with private encryption and other security features, makes Acronis True Image strong enough to prevent hacks and intrusions.

It’s great for protecting multiple computers, but the value lessens when compared to services that are priced more competitively. There’s no Linux support or two-factor authentication, for example. If those drawbacks are deal breakers for you, read our best online backup list to find an alternative service. Otherwise, read on to learn more in this Acronis True Image review.

Strengths & Weaknesses

Strengths:

  • Fast backup
  • Global server network
  • Desktop & mobile backup
  • Private, end-to-end encryption
  • Disk imaging & cloning
  • Hybrid backup
  • File archiving
  • File syncing
  • Ransomware scanning
  • Blockchain fidelity checks
  • Tool library

Weaknesses:

  • No two-factor authentication
  • No Linux support
  • No courier service
  • Could be better value

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Features

90% - Excellent

Acronis True Image is a backup tool intended to protect personal users from hard drive crashes. It focuses on that while being straightforward and providing uncommon features.

You can use Acronis True Image to backup a hard drive using image backup or backup specific files from one computer. You can backup to the cloud and local storage, including network-attached storage devices. Because of that, you can use Acronis True Image to create a hybrid backup, which we at Cloudwards.net and other backup experts recommend.

You can’t do that with most online backup tools. Another service that lets you do so is IDrive, which, as you can see in our IDrive review, is one of the best services on the market.

Acronis True Image doesn’t only backup your hard drive. It also provides a useful tool that can be used to free space on your hard drive. That isn’t common among online backup services. Rather, it’s associated with our best cloud storage providers.

Another feature that emulates cloud storage services is sync, which lets you mirror files to multiple devices. That means if you change a file on one synced device, the change will be reflected in the same file on other synced devices.

Plus, there are features in the desktop client that help you manage your backup. They can help you transfer your file system to a new computer, create bootable media to bootstrap computers, clean your system and permanently destroy old data. You can also install third-party tools designed by the Acronis True Image user community.

There are two more useful features: Acronis Notary and Acronis Active Protection 2.0. We’ll talk more about Active Protection 2.0 in the “security” section below.

Acronis Notary uses blockchain technology to create a unique “fingerprint” to confirm a backup’s integrity.

Acronis True Image Standard Features

Acronis True Image has many features we’ve come to expect from modern backup services. They include the ability to create backup schedules, private encryption, an option to limit bandwidth used, configurable file versioning and more. You can use Acronis True Image to backup your Facebook and Instagram accounts, too.

Versioning lets you keep 20 previous versions of files. You can specify how often Acronis True Image deletes older versions.

The service doesn’t provide courier recovery like you’d get with IDrive, but it’s not necessary because of Acronis True Image’s transfer speeds. We’ll talk more about that in the “speed” section below.

You can use Acronis True Image to backup Microsoft Office 365 data, including emails, attachments, contacts, tasks, group mailboxes, archive mailboxes and calendar.

You can learn more about features and backup in general in our online backup library.

Acronis True Image Features Overview

Starts from$ 417per month for 250 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
TLS
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
30

Pricing

70% - Decent

Acronis True Image has a lifetime subscription plan, which is an option many services don’t offer. We can’t recommend it, though, because it doesn’t let you backup to the cloud, only local storage. There are two subscription plans that backup to the cloud: Advanced and Premium.

Both have options to increase the number of computers and the amount of backup space they offer. The more computers and backup space you choose, the more expensive the plans will be. That said, each bump in the storage or number of computers comes with a discount. Before deciding to purchase you can make use of the 30-day free trial to test the service.

Advanced 250GB
  • Cost for 1 PC
  • 250 GB Storage
1-year plan $ 4.17 / month
$49.99 billed every year
Advanced 500GB
  • Cost for 1 PC
  • 500 GB Storage
1-year plan $ 5.83 / month
$69.99 billed every year
Premium 1TB
  • Cost for 1 PC
  • 1000 GB Storage
1-year plan $ 8.33 / month
$99.99 billed every year
Premium 2TB
  • Cost for 1 PC
  • 2000 GB Storage
1-year plan $ 14.00 / month
$139.98 $99.99 billed every year

Advanced has several variants, depending on the number of computers and amount of storage you want. Backing up one computer with 250GB is $49.99. 500GB of storage is $69.99. Advanced offers features such as full image backup, active disk cloning, a ransomware and crypto mining blocker, end-to-end encryption and Microsoft Office 365 and social media backup.

Premium starts at 1TB for $59.99 and ends at 5TB for $259.95. It adds blockchain certification for files and electronic signatures on files.

Compared to the rest of the online backup market, Acronis True Image is more expensive, but not so much more that it isn’t competitive. You might even save money if you have multiple computers to protect. Though it can’t compete with IDrive’s 2TB plan, which is just $52.12 per year, it can with Backblaze.

Backblaze gives you unlimited backup for one computer for $60 per year. That’s cheaper than the 1TB subscription at Acronis True Image. Still, Backblaze doesn’t give a discount for multiple subscriptions, so protecting three computers would cost more than the 1TB plan for three computers at Acronis True Image.

That said, Backblaze has a lot to offer, so read our Backblaze review.

Even though Acronis True Image is priced higher than its competitors, its many features make it a bargain. It has arguably the fastest transfer speeds, too.

Ease of Use

85% - Very Good

The desktop client works on Windows and macOS, but like many others, it doesn’t work on Linux. Consult our best online backup for Linux article for a list of services that play with the penguin.

The desktop client has a modern design that’s straightforward. It’s not as easy to use as, say, Backblaze, but it makes running backup and restore processes as simple as possible without sacrificing features and setting options. You shouldn’t have problems using it.

The menu on the left lets you access backup, sync, tools and other options. Below it are two icons that let you access support and upgrade your account.

The “backup” tab lets see your backup plan and has two other tabs that let you see your activity and recovery options.

You can use the “backup” tab to create your backup plan, the “activity” tab shows your actions through time and the “restore” tab is where you’ll initiate the restore process. We’ll discuss the latter two in more detail in the following section.

Though Acronis doesn’t offer unlimited backup, the desktop client gives you an option to backup the computer instead of selecting specific files and folders. Backing up the computer takes more space, but it makes the backup process much easier. If you choose to do so, you can exclude files to save space.

You can also instruct Acronis True Image to send you email notifications about the status of the backup and restore operation. Other useful features include shutting down the computer when backup finishes and cleaning the Acronis True Image cloud.

The “account” tab shows how much backup space you’re using and has a button that opens the online dashboard. From there, you can see your connected devices and perform restores. You can also access your archive and sync space, see what you’ve shared and view your storage status.

Smartphone apps are available for Android and iOS. You can use them to access your files and backup your mobile data as well.

File Backup & Restoration

88% - Very Good

You can initiate file backup from the “backup” tab in the desktop client. To do so, you need to select the data you want to backup and the destination.

When you click the source option you get to choose between the computer, specific disks and partitions, social networks or specific folders and files. You can use blockchain to ensure the security of your files with the notarize option. It does that by creating a unique fingerprint for each file. It’s only available to Premium subscribers, though.

Unlike many providers, Acronis True Image provides mobile backup. Using it, you can store backup data locally, on your computer or in the cloud.

Because Acronis True Image isn’t unlimited, you’ll often have to tag files and folders for backup. Once you do, you need to choose a destination for them. Your options are the Acronis True Image cloud and external drives, including FTP and NAS devices. Consult our what is FTP guide if you’re unfamiliar with the protocol.

If you don’t want to run the backup immediately, you can create a schedule for it. You can run it once or twice per day at specific times or even every one to eight hours. Other options include weekly, monthly, nonstop or upon an event. “Nonstop” corresponds to continuous backup, which means changed files will be saved to the cloud at the shortest interval of five minutes.

The “upon an event” option lets you backup when a user logs on or off, an external device connects or the system starts or shutdowns.

If you don’t want to set up a schedule, you can start your backup by clicking “backup now.” Once you do, Acronis True Image will calculate how much time it needs, which shouldn’t be long considering its impressive speeds.

After the backup finishes, you can recover your files by going to the “recovery” tab of the desktop client’s “backup” view. You need to select the files and versions you want to restore. The main view shows your files, while the drop-down menu near the top shows your versions. The next windows shows your restore process, which you can start by clicking “recover now.”

You can restore files from your web browser or smartphone if you’re not at your computer. The processes are straightforward and fast.

Speed

95% - Excellent

Acronis True Image has a global network of servers, which gives it an edge over competitors that hold their servers in a single region, such as the U.S. Thanks to that, it achieves faster transfer speeds than most backup services.

 First attempt:Second attempt:Average:
Upload time00:25:5600:26:0800:26:02
Download time00:01:2800:01:3300:01:31

We tested it using a 1GB zipped folder and an ethernet connection in Belgrade, Serbia, that had an upload speed of 6 megabits per second and a download speed of 100 Mbps. Given those speeds, our test file should’ve taken about 21 minutes to upload and just over a minute to download without any overhead.

Our upload time averaged 26 minutes and two seconds, which is impressive to say the least. The same can be said for our average download time of one minute and 31 seconds. Once you finish with your initial backup, Acronis True Image’s block-level file copying algorithm will help speed up subsequent uploads.

Security

90% - Excellent

Acronis True Image has strong security that includes several protection methods, but in many cases, you need to opt to use them. The text isn’t prominent so it’s easy to send your files to the cloud without encryption. If you do that, you’ll have to delete your backup and create it again to add encryption.

After you click the text, you’ll be asked to provide your password, which will create your private encryption key. Acronis True Image doesn’t know your password, so be sure not to lose it because you won’t be able to decrypt your backup if you do. We recommend using a password manager. You can find one in our best password manager article.

Acronis True Image can’t decrypt your files once they’re in the cloud, which qualifies as private, end-to-end encryption. The service uses AES 256-bit encryption to scramble your files and the TLS/SSL protocol to protect them against man-in-the-middle attacks. Nobody has been able to crack AES 256-bit as far as anyone knows.

Besides the common protection features, Acronis True Image uses Acronis Active Protection 2.0, which prevents ransomware from encrypting your files, infecting your network or crippling your system. It’s powered by artificial intelligence and machine learning-based technology that detects and stops ransomware and automatically reverses its effects.

Acronis Active Protection 2.0 doesn’t cost extra and it’s available on all pricing plans. You can see suspicious activity flagged by the feature in the “Active Protection” view in the desktop agent.

Ransomware usually targets businesses, but it can attack you and sometimes manages to sneak by Acronis Active Protection 2.0. If that happens, you need to use Acronis True Image’s versioning capability to restore previous versions of files once you’ve removed the malware. Our best antivirus software can help with that.

Acronis’s data centers are secure, too, because they use biometric scanning, key cards, patrols and monitoring to ensure there are no breaches. Regardless of where you store your data, your files will be put on multiple servers for redundancy, which is a technique similar to RAID architecture. The servers are protected against natural disasters and fires, too.

Unfortunately, there’s no two-factor authentication. Two-factor authentication is extra protection in case someone cracks your password. Without it, you need to make sure you don’t have a weak password. If you do, consult our guide to making a strong password.

Privacy

90% - Excellent

Because Acronis has data centers in the U.S., UK, Switzerland, France, Germany, Japan, Singapore and other locations you’re not locked in to one data center.

On the Acronis data center page, it says “customers maintain the right to choose and control which region or data center stores their data, making it easy to ensure compliance with regional requirements for data placement, as in the case of GDPR.” Note that if you want to change the location of your data, you need to contact Acronis to request it.

There shouldn’t be much reason to do so, though, because Acronis uses private encryption, which ensures your privacy. As stated, Acronis adheres to the EU’s General Data Protection Regulation. You can learn more about it in our GDPR guide. Still, we decided to take a look at its privacy policy.

One of the most important sections details what data Acronis collects. It includes the personal data you provide, the credit card information used when purchasing a subscription and information you provide when contacting support. It also includes the information Acronis receives from vendors and resellers. Metadata about how you use the service is collected, too.

Acronis may share your data with other parties, such as:

  • Vendors that help Acronis operate by providing customer service, marketing or testing its security measures. Acronis says it’ll ensure that any vendor it shares your personal data with agrees to guard it.
  • Resellers and other third parties that promote and resell Acronis’s products.
  • Corporations when involved in a merger, sale, acquisition or other process.
  • Law enforcement agencies when required to do so by law or other lawful disclosures.

Acronis may also combine information collected through its services and remove personally identifying information from the aggregate data. It shares that data with third parties and doesn’t limit their use of it.

As a user, you have the right to know what kind of data Acronis has about you, the right to correct or delete it and the right to opt out of marketing emails. If you live in the EU or certain other countries, you also have the right to lodge a complaint with data authorities.

The policy doesn’t have malicious clauses, and the service provides you with private encryption, so your privacy should be safe.

Support

85% - Very Good

Acronis True Image has an extensive knowledgebase. It divides articles into sections to make it easier to find what you’re looking for. If you can’t, you can use the search bar. Articles are detailed, have clearly defined steps to follow to solve your issue and screenshots to help you along.

There are video tutorials, too, but they’re for the 2017 version of the product, which might be fine, depending on the amount of changes.

If you can’t find an answer you can ask a question in the user forums. The forums are active and community experts often provide solutions to issues. If you need immediate support, you can contact Acronis via phone or 24/7 chat. Otherwise, you can submit a request for help through the contact form.

We used the contact form and got a response after a day, which is slower than many other services, but still a decent response time.

The Verdict

Acronis True Image 2019 is rich in features, which may justify its high price if you need them. You can also protect up to five computers with it, instead of just one like you can with unlimited services.

Plus, it has strong security features, including advanced ransomware protection, private encryption and hardened data centers. It’s also lightning fast thanks to its global network of servers.

The biggest drawbacks are the lack of two-factor authentication and Linux support.

Acronis True Image isn’t unlimited, but it still gives you the option to select the entire computer for backup and then exclude what you don’t need. Doing that and restoring your backup is easy thanks to the modern and intuitive desktop client. If you do run into trouble, though, you’ll have several support options at your disposal.

What do you think about Acronis True Image 2019? Is it worth the cost because of its features, security and speed? Do you prefer cheaper unlimited backup? You can find that in our online backup reviews. Let us know your thoughts in the comments below. Thank you for reading.

Starts from$ 417per month for 250 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
TLS
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
30

Acronis True Image Cloud Review

Very fast cloud backup with file syncing and full OS backup.

One of the best backup services out there today, Acronis True Image offers a wealth of features and amazing speeds.
Starts from$ 417per month for 250 GB
Visit Acronis True Image Cloud

7 thoughts on “Acronis True Image Review 2019”

  1. Right now my needs are limited. I see there is Acronis 16 and 17. Big difference? Just uploading some Photoshop stuff. Pictures, Audio of child. Why would i get this?

    Backing up operating system in case of massive system failure. Keeping External HD at house in Fire Safe. Your thoughts? I heard it takes Back Blaze 30 days for 1st back up. Long time?

  2. I am having a major problem with my cloud backup (via Acronis 18)
    The web dashboard tells me that I have a back up of 2.2TB, however the desktop tells me that it is 1.5TB (which matches what is in the folders being backed up).
    I have run the online “Clean Up” and the dashboard tells me that the space is now 1.5TB, great!
    However, as soon as I run the backup again (no change in data on PC) the dashboard again reports 2.2TB) meaning that I have lost 700GB of cloud storage.
    Acronis tech support tell me that the only way that I can free up this space is by deleting the whole cloud backup and starting again. This is clearly unreasonable as such a large backup takes weeks and during that time I no longer have a complete backup.
    Lots of emails and repeated “do this and it will fix it” and today back to “delete the backup and start again”!.
    Been going on for months now.
    Really frustrating!

  3. Acronis TrueImageCloud: It does work BUT….
    March 2018. I was just called in to assist a small company hit with Ransomware, all data destroyed on their server. I initiated the Acronis Cloud Recovery they used and it is not yet at 50% – THREE DAYS LATER!!!
    It needs to restore around 800GB spread across three drives from their HP Proliant Server. I guestimate they will be down for a whole solid week or more. This service is really only good for an additional layer of protection. Do not even think about using this for Disaster Recovery unless a really small quantity of data needs to be restored. It is just WAY TOO SLOW!

  4. Not sure what all the hype about “fast” is in this review? My initial upload of 18GB is taking about 3 days. Wouldn’t call that fast…or even average. CrashPlan,Carbonite, and Idrive were all much faster, BackBlaze was faster as well. This is the slowest upload I’ve ever experienced.

    By the way, my internet is 250Mbps download, 10Mbps upload. Settings in Acronis are “Maximum” speed and “high priority”. Bottleneck is not on my end.

    I was expecting a LOT better from this review. This is my third day of uploading day and night, and it says it will finally finish today. I’ll believe it when I see it. About ready to give up on it at this point.

    If the download (restore) is as slow as the upload, I won’t be buying this one. I’ll test the download before paying, for sure.

    1. Yes, the bottleneck is clearly on your side. 10 Mbps of upload is clearly very little, and it is this one that matters, not the download. With 90 Mbps it took me a little less than three days to back up more than 110 GB

  5. Started using in 1/18. Initially worked fine. But it took forever to upload my files, but probably due my wanting to mirror my hard drive.
    This past May, the email notices whether the backup succeeded stopped coming. Their tech support is on my phone & remote access repeatedly. Lately, it is daily! They send test emails which work, next day no emails even though the backup succeeded. Today, the emails are coming, but the backup fails over & over and they were on remote access over 3 hours!

    I imagined a backup service where I did not have to baby sit it. Not very encouraging that if I did need a recovery, that it would work.

  6. Acronis True Image Review 2019 User Rating

    Synchronization NOT supported on Macs. A showstopper for me unfortunately as I would have purchased it otherwise.

    I signed up for the trial version of Acronis True Image 2020 based on this positive review (thank you btw) and thought I had finally found the best solution for me after testing many other providers. Unfortunately, the Mac version of their desktop application is a pruned down version of what they offer for Windows (the screenshots above on this review are of the Windows version). The Acronis technical support couldn’t tell me why such a basic feature was not offered for Mac users other than that it was not supported on Macs but that they will pass along my feedback.

    The sync feature for Windows is unique and designed well though. You can create multiple ‘syncs’ in the desktop application similar to pCloud and then can join the syncs from other computers instead of recreating the sync relationship (which I unfortunately couldn’t test as it’s not supported on Macs).

    Now I need to decide between sync.com and pCloud.

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Acronis True Image Cloud Review

Very fast cloud backup with file syncing and full OS backup.

One of the best backup services out there today, Acronis True Image offers a wealth of features and amazing speeds.
Starts from$ 417per month for 250 GB
Visit Acronis True Image Cloud
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