Acronis True Image 2020 Review

Acronis True Image is an incredibly feature-rich online backup service that also boasts excellent speed, security and privacy. However, it does have some minor flaws. Read our full Acronis True Image review for all the details.

By Aleksander HougenEditor
— Last Updated:
2020-09-16T20:34:49+00:00
(Editor)
Starts from $ 417 per month for Unlimited GB
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The main job of any backup service is to keep your files safe from data loss, theft or a fatal system crash. Beyond this, some services — including Acronis — go the extra mile by adding features like file syncing, antivirus capabilities and ransomware protection. Keep reading this Acronis True Image review to learn all about what the software offers.

Acronis True Image is an incredibly feature-rich online backup service that also boasts excellent speed, security and privacy. Its interface design is a bit cluttered, and the price-point is a bit higher than other alternatives out there, but these are minor flaws with what is an otherwise excellent backup provider.

If these flaws are deal-breakers for you, though, there are plenty of other backup options out there. You can start by looking at our list of the best online backup services, which will give you a comparison of Acronis True Image vs other backup providers.

If the file syncing features are what you’re interested in, then you might want to consider one of the best cloud storage providers instead.

Strengths & Weaknesses

Strengths:

  • Feature-rich
  • Great cybersecurity tools
  • Excellent data security & privacy
  • In-depth backup process

Weaknesses:

  • A little expensive
  • Complicated pricing scheme
  • Unintuitive interface
  • Client lags

Features

95 % – Excellent

Acronis True Image is one of the most feature-rich cloud backup services out there. It covers all the basic functionality that you’d expect, but it also includes a wide array of other features, from advanced security tools to things more common to cloud storage providers, like file syncing.

In terms of the core cloud backup features, Acronis True Image lets you run your backups on a schedule, either continuously or triggered by various events, such as the system startup or shutdown, user logins or whenever you connect an external drive.

Acronis-Schedueling

Both backups and recoveries can be throttled by setting the operation priority. If you set the priority to high, it also enables multithreading if the client deems it necessary. You can upload files from pretty much every type of device or operating system, including Windows 10, Mac, iOS and Android, as well as external hard drives and NAS devices, but not servers or Linux computers.

Acronis also lets you create sync folders, which is a feature more commonly associated with dedicated cloud storage providers like Dropbox or Google Drive. These folders will be automatically synchronized across your devices, using whatever extra cloud storage comes with your plan.

Acronis-Sync-Folders

There’s also an “archive” feature that scans your system, organizes your files by size, then lets you upload them to an external drive or the Acronis cloud. The files will still be available in file explorer (provided you’re connected to the internet or the external drive is plugged in), but they will no longer take up space on your hard drive.

Acronis-Archive

Finally, the client comes with a bunch of minor features and tools, including things like the rescue media tool, a system cleanup utility and a drive cleanser. The rescue media tool can restore your system in the event of a fatal crash, and a drive cleanser will ensure that a hard drive is completely wiped after you delete the files stored on it. 

Acronis-System-Cleanup

What’s New in Acronis True Image 2021?

Although those of you who read our previous Acronis True Image review won’t notice too many changes, the newest version of Acronis does come with a group of new features focused on security. We’ll take a closer look at these new tools in the “security” section below, but they include antivirus scans, web filtering and video conference security.

Acronis-New-Features

You used to be able to sync social media accounts like Facebook and Instagram, but Acronis removed this functionality in 2019.

Acronis Cyber Backup Features

Acronis offers a separate piece of software that focuses on business backup. Besides being compatible with servers, Linux devices and older operating systems, like Windows XP, it also adds several features tailored to professional use.

This includes in-depth user and group controls that let you easily manage backups on multiple devices. Acronis Cyber Backup also supports a much wider range of cloud services, including VMware platforms, Microsoft SharePoint, G Suite and database formats like Oracle and Exchange.

Acronis True Image Features Overview

  • Backup

    • Backup Scheduler
    • Continuous Backup
    • Incremental Backup
    • Image-Based Backup
    • External Drive Backup
    • NAS Backup
    • Server Backup
    • Hybrid Backup
    • Mobile Device Backup
    • Unlimited Backup
    • Unlimited Devices
    • Speed Throttling
    • Block-Level File Copying
    • Multithreaded Backup
  • Restore

    • Courier Recovery Service
    • Browser Access
    • Mobile App Access
    • Versioning
    • Deleted File Retention
  • Security

    • Private Encryption
    • At-Rest Encryption
    • TLS In-Transit Encryption
    • AES 256-bit Encryption Protocol
    • Two-Factor Authentication
    • Hardened Data Centers
    • Acronis Cyber Backup Proxy Server Settings
    • HIPPA Compliant
  • Support

    • 24/7 Support
    • Live Chat Support
    • Telephone Support
    • Email Support
    • User Forum
    • Knowledgebase
  • Misc

    • File Sharing
    • Device Sync
    • 30 Free Trial

Pricing

70 % – Decent

Pricing varies greatly in the online backup field. Sometimes you pay for the amount of storage you get, while for other services you pay per device but receive unlimited storage. Some services like Backblaze or IDrive have very straightforward pricing plans, but Acronis True Image is a bit more complicated.

There are three main versions of Acronis True Image 2021: Essential, Advanced and Premium. These are priced at $49.99 per year, $89.99 per year and $124.99 per year, respectively. At the time of writing, Acronis offers a 22-percent and 20-percent discount for the Advanced and Premium plans, making them $69.99 and $99.99 per year with the price reduction.

Acronis-Plans

The Essential tier only supports local backup, which makes it far less useful than the other two plans. With both Advanced and Premium, you can create a full disk-image backup — regardless of size — of up to five computers, as well as upload additional files using your allotted cloud storage, which is 500GB and 1TB, respectively.

Acronis Essential One Computer
  • Unlimited GB Storage
1-year plan $ 4.17/ month
$49.99 billed every year
Acronis Essential Three Computers
  • Unlimited GB Storage
1-year plan $ 6.67/ month
$79.99 billed every year
Acronis Essential Five Computers
  • Unlimited GB Storage
1-year plan $ 8.33/ month
$99.99 billed every year
Acronis Advanced One Computer
  • 200 GB Storage
1-year plan $ 7.50/ month
$89.99 billed every year
Acronis Advanced Three Computers
  • 200 GB Storage
1-year plan $ 8.33/ month
$99.99 billed every year
Acronis Advanced Five Computers
  • 200 GB Storage
1-year plan $ 10.00/ month
$119.99 billed every year
Acronis Premium One Computer
  • 1000 GB Storage
1-year plan $ 10.42/ month
$124.99 billed every year
Acronis Premium Three Computers
  • 1000 GB Storage
1-year plan $ 12.50/ month
$149.99 billed every year
Acronis Premium Five Computers
  • 1000 GB Storage
1-year plan $ 13.33/ month
$159.99 billed every year

All three plans can be purchased for one, three or five devices, and the Premium plan can add up to 4TB of extra space, priced at $40 per year per terabyte.

Is Acronis True Image Free?

Unfortunately, there is no free version of Acronis True Image, though there is a 30-day free trial that you can use to test the software before committing to a subscription. There used to be a version available for a one-time fee rather than a recurring subscription, but this edition was always severely limited and has now been discontinued.

This means that Acronis True Image is a bit more expensive than other alternatives, such as Backblaze and Carbonite, which offer unlimited storage for $6 per month. Acronis is still not terrible though, as the way that the plans are structured means that you effectively get unlimited storage for your main devices as well as some extra storage for phones and tablets on top of that.

Acronis Cyber Backup, the business version of the software, is priced differently for the regular version intended for personal use. Although the pricing structure for this version is too complicated to cover in-depth here, the basic version of the software provides unlimited storage for a single workstation for $99 per year or a server for $839 per year.

Ease of Use

70 % – Decent

Unfortunately, ease of use is where Acronis True Image falls a bit short. Its interface, although crisp, is far from intuitive, and the client as a whole suffers from some serious performance issues.

Acronis-Backup-Tab

The client itself is divided into seven main tabs: backup, protection, archive, sync, tools, account and settings. In the first tab, “backup,” you can set up and manage your backup, which we’ll take a closer look at in the next section of this Acronis review. Next up is the “protection” tab, which contains all the various cybersecurity features that Acronis True Image offers.

Acronis-Archive-Tab

The “archive” tab is where you can select files that you want to delete locally but keep a copy of in the cloud. Meanwhile, the “sync” folder one level down gives you an overview of all the folders you’ve set up to synchronize between devices.

Acronis-Sync-Tab

The next tab, labelled “tools,” is where you’ll find all the minor features included in Acronis True Image, including disk cleanup, the rescue media utility and the drive cleanser. The “account” tab shows you how much of your storage space you’re currently using, as well as the status of your Aronis account.

Acronis-Tools-Tab

Finally, in the “settings” tab you can adjust a few client-wide settings, such as battery saving, language and automatic login.

Acronis-Settings-Tab

The design is something you can get used to once you’ve learned how to use Acronis True Image — it’s not ugly so much as unorganized — but there’s another issue with the usability.

When opening the settings menus, creating new backups or switching tabs, the client frequently hangs and lags for several seconds before performing whatever action you clicked on.

Acronis Mobile App

The mobile app is significantly simpler than the desktop client. The whole thing is just three tabs: backups, browse and settings. In the first tab, “backups,” you can set up your mobile backup, which can include your photos, videos, contacts, calendars and reminders.

Acronis-Mobile-Backup-Tab

In the “browse” tab you’ll see an overview of all of your backups, and the “settings” tab lets you enable continuous backup, limit the app to WiFi connections and adjust power-saving measures.

Acronis-Mobile-Settings

Finally, Acronis True Image also offers a web interface that you can access through your browser. The dashboard is fairly bare-bones, though it lets you manage your existing backups, recover your files and trigger an upload remotely, provided the device in question is connected and the Acronis client is running.

Acronis-Web-Dashboard

File Backup & Restoration

95 % – Excellent

Despite the somewhat clunky interface, backing up and restoring your files with Acronis True Image is relatively straightforward. Both can be done via the client or the web interface, and mobile backup is supported on iOS and Android through the dedicated app.

Acronis-New-Backup

Setting up your backup is as simple as clicking the “add backup” button under the “backup” tab, which will prompt you to choose the source and destination for your upload. 

For the source, you can manually select files, create a full disk-image backup or upload files from a different device, such as a phone or external hard drive, as well as cloud services like Microsoft Outlook and OneDrive.

Acronis-Backup-Source

Meanwhile, you can set the destination as either the Acronis Cloud, an external hard drive or anywhere else on your local system. Once you’ve set the source and destination for your backup, you can either initiate the upload by clicking the green button in the bottom-right corner or fine-tune the settings in the “options” menu.

Acronis-Backup-Destination

In the “options” menu, you can decide on the schedule of your backup, which by default is set to “daily.” You can also set up email notifications, file exclusions and encryption, as well as adjust the throttling and server location.

Acronis-Backup-Settings

Once the upload is in progress, you’re given plenty of information about its status. This includes the actual progress, the current upload speed and an estimated completion time. Backups use a block-level algorithm, which means that you won’t waste time or resources uploading unchanged parts of a file.

Acronis-Backup-In-Progress

Recovering your files is just as simple. To access the menu, you have to select the backup you want to restore from then move over to the “recovery” tab on the top of the client. Here, you can see a file tree of your backup, and you can select which files or folders you want to restore.

Acronis-Recovery-Tab

Once you’ve defined what you want to recover, you can adjust the destination and operation speed, as well as a few other minor settings.

Acronis-Versioning

If you ever need to revert a file to a previous state — either because of a mistaken edit or corrupted data — then Acronis True Image has you covered. When setting up your backup, you can decide how long a deleted file should remain on the server, as well as how many past versions of a file you want to keep. Both of these settings can be set as high as you want, which is excellent.

Speed

95 % – Excellent

If you want to backup files that you may need access to immediately, speed becomes a crucial factor when picking the right service. If you’ve uploaded large amounts of data and your local copy fails for any reason, having to wait hours, days or even weeks to get your files back can have terrible consequences.

First attempt:Second attempt:Average:
Upload0:53:180:52:540:53:06
Download0:10:570:11:400:11:18

When testing the speed of backups and recoveries, we uploaded and downloaded a 3.6GB folder over a connection with a download speed of 50 Mbps and an upload speed of 10 Mbps. This means that the best speeds we could possibly see are 48 minutes for the upload and nine and a half minutes for the download.

With that in mind, these results are excellent. The data transfer rates were only a few minutes slower than the theoretical limit of our connection, which is pretty much the best you can hope for.

Acronis-Log

A major contributing factor to these results is the wide range of data centers located in North America, Europe, Asia and Oceania, meaning you’re likely to be close to at least one of Acronis’ servers. We performed our test from London, UK, to a data center located in Germany, which is reasonably close.

Security

98 % – Excellent

Security is the third main pillar of online backup, along with features and pricing, and is an area where Acronis True Image really goes the extra mile. Besides doing a good job protecting your actual backups, the service goes further by offering a bunch of extra security features, such as ransomware protection, virus scans and real-time web filtering.

The most important part of cloud security is encryption. Acronis True Image follows the best practices by using AES 256-bit encryption as well as SSL/TLS to protect your files while in transit, which protects you against man-in-the-middle attacks.

Acronis-Encryption

As we mentioned at the start of our review, practically all of the new additions to the latest version of Acronis True Image are security focused. First up is the “active protection” mode, which identifies and stops files containing malware, illicit cryptomining and ransomware attacks.

Acronis-Protection-Tab

If your system is running Windows 10, this mode also performs real-time web filtering for any website you visit. Essentially, this means that the client will detect when you visit a site that contains malware, fake news, phishing schemes and other scams; Acronis will first give you a warning about the website content.

Acronis-Real-Time-Protection-Settings

On top of the real-time protection offered by the active protection setting, the backup software can also run scheduled antivirus scans of your entire system. When put together, these features essentially mean that you get a fully fledged antivirus client included with your backup service, which makes it a lot more reasonably priced if you’re already paying for something like Avast or McAfee.

Acronis-Virus-Settings

When you combine all these extra tools with the already excellent security that Acronis offers, you get one of the most secure backup solutions on the market. The lack of two-factor authentication is the only missing piece, but given all the other security focused features, we’re willing to overlook this.

Privacy

100 % – Excellent

In many ways, privacy is the same issue as security, given that the most important factor for both is encryption. Beyond that, though, the handling of your encryption keys decides whether a service is zero-knowledge, and privacy policies can give you an idea of how the company will handle your data.

As we mentioned, you can manually enable encryption for your data. Acronis claims that it doesn’t store your password or encryption key when you set this up, which is also why it can’t recover your password if you forget it. For this reason, it’s a good idea to pair the service with a password manager to make sure you don’t lose access to your files.

By far the best part of Acronis’s privacy is how many options you have for the physical location of your data. Instead of leaving you with no choice of which data centers to use, Acronis lets you pick between servers located in eight different countries.

Even though two of these servers (Switzerland and the UK) aren’t available to everyone, it still includes countries with solid cloud privacy laws, like Germany.

Acronis-Data-Centers

This is a huge advantage for Acronis True Image because most providers force you to store your data in the United States, where laws like the Patriot Act or not-so-covert programs like PRISM make it easier for authorities to get a hold of your data.

Customer Service

98 % – Excellent

Although there is no phone support available, Acronis still offers excellent customer service. This is an important quality for a backup provider that often gets overlooked, which can have disastrous consequences if there’s a backup-related emergency.

Acronis-KnowledgeBase

The first place you can go to solve problems with Acronis True Image is the extensive knowledgebase hosted on its site. Most common problems with the software are covered here, but you can also reach out to other users and moderators on the forum for more detailed assistance.

Acronis-Forums

Finally there’s both a direct chat and email option for contacting Acronis itself. If you prefer a different language to English, you can also receive support in Mandarin, German, Italian, Spanish and French. The live chat is open 24/7, and when we tested the responsiveness of its email form, we heard back within 24 hours.

The Verdict

If it wasn’t for the unintuitive interface and slightly high price tag, Acronis True Image would probably sit on the top spot for our favorite backup software. Even with these flaws, Acronis True Image is one of the best options out there, especially for users concerned with security and privacy, and who don’t mind paying a little extra for some peace of mind.

Although there isn’t a huge difference between this iteration of Acronis and Acronis True Image 2019 or 2020, the new security measures are a welcome addition to what was already an excellent backup service.

What did you think of our Acronis cloud backup review? Do you agree that the service provides top-notch security and privacy, but falls a little short because of its messy interface? Or do you think we were too hard on the design of the software or the price tag? Let us know in the comments below. Thank you for reading.

Acronis True Image FAQ

  • What Does Acronis True Image Do?

    Acronis True Image is a backup and recovery software that protects your data by making copies to the cloud, and it comes with several other cybersecurity measures.

  • Is Acronis a Russian Company?

    No. Although the founder and current CEO, Serguei Beloussov, was a Russian citizen before gaining Singaporean citizenship in 2001, Acronis itself is not a Russian company. The company is headquartered in Switzerland and Singapore.

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9 thoughts on “Acronis True Image 2020”

  1. Right now my needs are limited. I see there is Acronis 16 and 17. Big difference? Just uploading some Photoshop stuff. Pictures, Audio of child. Why would i get this?

    Backing up operating system in case of massive system failure. Keeping External HD at house in Fire Safe. Your thoughts? I heard it takes Back Blaze 30 days for 1st back up. Long time?

    Reply
  2. I am having a major problem with my cloud backup (via Acronis 18)
    The web dashboard tells me that I have a back up of 2.2TB, however the desktop tells me that it is 1.5TB (which matches what is in the folders being backed up).
    I have run the online “Clean Up” and the dashboard tells me that the space is now 1.5TB, great!
    However, as soon as I run the backup again (no change in data on PC) the dashboard again reports 2.2TB) meaning that I have lost 700GB of cloud storage.
    Acronis tech support tell me that the only way that I can free up this space is by deleting the whole cloud backup and starting again. This is clearly unreasonable as such a large backup takes weeks and during that time I no longer have a complete backup.
    Lots of emails and repeated “do this and it will fix it” and today back to “delete the backup and start again”!.
    Been going on for months now.
    Really frustrating!

    Reply
  3. Acronis TrueImageCloud: It does work BUT….
    March 2018. I was just called in to assist a small company hit with Ransomware, all data destroyed on their server. I initiated the Acronis Cloud Recovery they used and it is not yet at 50% – THREE DAYS LATER!!!
    It needs to restore around 800GB spread across three drives from their HP Proliant Server. I guestimate they will be down for a whole solid week or more. This service is really only good for an additional layer of protection. Do not even think about using this for Disaster Recovery unless a really small quantity of data needs to be restored. It is just WAY TOO SLOW!

    Reply
  4. Not sure what all the hype about “fast” is in this review? My initial upload of 18GB is taking about 3 days. Wouldn’t call that fast…or even average. CrashPlan,Carbonite, and Idrive were all much faster, BackBlaze was faster as well. This is the slowest upload I’ve ever experienced.

    By the way, my internet is 250Mbps download, 10Mbps upload. Settings in Acronis are “Maximum” speed and “high priority”. Bottleneck is not on my end.

    I was expecting a LOT better from this review. This is my third day of uploading day and night, and it says it will finally finish today. I’ll believe it when I see it. About ready to give up on it at this point.

    If the download (restore) is as slow as the upload, I won’t be buying this one. I’ll test the download before paying, for sure.

    Reply
    1. Yes, the bottleneck is clearly on your side. 10 Mbps of upload is clearly very little, and it is this one that matters, not the download. With 90 Mbps it took me a little less than three days to back up more than 110 GB

      Reply
  5. Started using in 1/18. Initially worked fine. But it took forever to upload my files, but probably due my wanting to mirror my hard drive.
    This past May, the email notices whether the backup succeeded stopped coming. Their tech support is on my phone & remote access repeatedly. Lately, it is daily! They send test emails which work, next day no emails even though the backup succeeded. Today, the emails are coming, but the backup fails over & over and they were on remote access over 3 hours!

    I imagined a backup service where I did not have to baby sit it. Not very encouraging that if I did need a recovery, that it would work.

    Reply
  6. Synchronization NOT supported on Macs. A showstopper for me unfortunately as I would have purchased it otherwise.

    I signed up for the trial version of Acronis True Image 2020 based on this positive review (thank you btw) and thought I had finally found the best solution for me after testing many other providers. Unfortunately, the Mac version of their desktop application is a pruned down version of what they offer for Windows (the screenshots above on this review are of the Windows version). The Acronis technical support couldn’t tell me why such a basic feature was not offered for Mac users other than that it was not supported on Macs but that they will pass along my feedback.

    The sync feature for Windows is unique and designed well though. You can create multiple ‘syncs’ in the desktop application similar to pCloud and then can join the syncs from other computers instead of recreating the sync relationship (which I unfortunately couldn’t test as it’s not supported on Macs).

    Now I need to decide between sync.com and pCloud.

    Reply
  7. Acronis online back up is NOT unlimited. No where on their website is this stated. I also opened an instant message chat session with a help rep. She confirmed that there are max limits to online storage:

    Using trial for Acronis True Image 2020, you can upload up to 1TB data to Acronis cloud.

    If you buy Acronis True Image Premium Subscription, you will get 1TB cloud be default. You can also select 2,3,4 and 5TB of cloud during purchase.

    You can upload maximum 5TB data to Acronis cloud if you buy Acronis True Image Premium Subscription with 5TB cloud.

    Reply
  8. I want to know where in Acronis states that their storage is unlimited? Please let us know or fix your article please.

    Reply
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