Cloudberry Backup Review

CloudBerry Backup is very different from all our other backup providers in that it allows you to store files on a cloud storage system of your choice, and provides an easy to use interface to manage all your backups in one place. Read our full CloudBerry Backup review for the details.

By Branko VlajinWriter
— Last Updated: 17 Jan'19
2017-04-01T01:03:26-08:00
Table of ContentsRating
Features
95%
Excellent
Pricing
75%
Good
Ease of Use
75%
Good
File Backup & Restoration
80%
Good
Speed
82%
Good
Security & Privacy
90%
Excellent
Support
88%
Very Good
User Reviews & Comments

Very Good
$ 200 per month for 100 GB
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There are a lot of similarities between backup providers. Some stand out thanks to additional features, while others turn heads because they lack even the standard ones. CloudBerry Backup is in a category of its own because it’s not a cloud backup solution, but a backup control center that works with cloud storage providers.

If you’re not sure what the difference between cloud storage and online backup is, read our explanation. If you need a solution that combines providers for storage purposes instead, check out our multi-cloud management reviews.

Depending on where you’re coming from, CloudBerry Backup might be your best friend or a solution that doesn’t quite fit your needs. If you’re a mainstream user, there’s a chance a different solution will suit you more. To see alternatives, consult our list of the best online backup solutions. IDrive is our top overall service, so read our IDrive review if you’re in a hurry.

That said, if you’re a power user or want to get the most out of several cloud storage accounts while being able to tweak to your heart’s content, you’re in the right place. CloudBerry Backup offers unprecedented flexibility with backup and enables you to use infrastructure-as-a-service providers that let you pay per gigabyte used, so you won’t pay a penny more than necessary.

Strengths & Weaknesses

Strengths:

  • Lots of features & option settings
  • Strong security
  • File, image & hybrid backup
  • Works with many providers
  • Server backup

Weaknesses:

  • No attached storage space
  • Complex
  • No mobile app

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Features

95% - Excellent

The main selling point of CloudBerry Backup is the 65 storage destinations you can connect to, including popular services such as Amazon S3, Microsoft Azure, Backblaze and OneDrive. You can find many of those solutions on our best cloud storage services list, so you’re in good hands.

When you connect to different services, you’re not limited to backing up to them. You can backup from cloud to cloud, as well. Plus, you can backup cloud data to your local storage, network-attached storage, external or network drive. For the best NAS backup, read our best online backup for NAS guide.

If you need to make a bootable USB drive, CloudBerry Backup can do that, too.

Using those features can reduce your storage space fast, but CloudBerry Backup has retention policies that you can use to specify when it should delete previous versions from your storage. That means that versioning is available, too.

When restoring files, you can choose a new device, which helps with migrations. CloudBerry Backup can restore server images to Hyper-V, VMware and cloud-based virtual machines in Amazon EC2 or Azure VM. That means you can have your server up and running in a matter of minutes if it crashes.

If you’re on the high end of the IT knowledge spectrum, you can use the command line interface to access your backup plans from the backend and integrate them with your routines.

Pricing

75% - Good

Most services charge per computer or the amount of storage. CloudBerry Backup doesn’t offer storage, so you only have to pay a one-time fee to use it. The price varies depending on what you need. The table below offers a quick overview of the products for Windows.

PlanPrice
Desktop$49.99
Server$119.99
MS SQL$149.99
MS Exchange$229.99
Ultimate$299.99

The prices are different for Linux and macOS, so click here to see those.

Because there’s no backup included, those prices aren’t final. They also depend on the cloud storage service you use with CloudBerry Backup. At Cloudwards.net, we frequently pair it with Wasabi because of the service’s cheap cost per gigabyte, 0.0039 cents, and fast speeds. Find out more in our Wasabi review.

Another popular choice is Amazon S3. It’s not as cheap, but, like Wasabi, it has a strong infrastructure and interesting security features that complement CloudBerry Backup’s well. Get the full scoop in our Amazon S3 review.

CloudBerry Backup also offers a free plan that restricts your managed cloud storage providers to 200GB, doesn’t offer compression or encryption and limits support to the community forum.

Ease of Use

75% - Good

As we’ve said before, CloudBerry Backup isn’t for the faint of heart. It has many options that you can tweak, as well as an unprecedented flexibility that will be irresistible for power users.

The desktop app works on Windows, macOS and Linux. In fact, it’s on our list of the best cloud backups for Windows. Because it has so many options, its utilitarian nature is at the forefront, sacrificing attractive design. Even though it feels dated and drab, you’re not going to be confused because everything is presented in a clear manner.

We want to see the icons for creating a new backup plan updated because, as it stands, they are called “files” and “image-based,” which isn’t as clear as it could be. The design could follow modern trends, too, so the app wouldn’t look like something from 10 years ago.

There’s a web interface that you can access via the CloudBerry website, but it only works with Amazon S3.

If you want help setting up CloudBerry Backup, read our how to use CloudBerry Backup with Amazon S3 guide to get a sense of what you need to do to start using it with Wasabi. For a service with great ease of use, check out Backblaze, which is near the top of our best online backup list. You can find out more about it in our Backblaze review.

File Backup & Restoration

80% - Good

Before doing backup and restore operations, you have to add a storage account with a partner service. You do that by clicking the plus icon in the “storage accounts” area of the welcome screen. From there, you follow the wizard. Note that you’ll need your username and password and other information, such as the access and secret key, depending on the provider.

After you finish that, you’ll be able to create a backup plan. It can be image or file-based. Image-based backup can create snapshots of an entire volume and send it to the cloud. It’s not available in the free version, though. The file-based option can backup your files with encryption and versioning or without it. We’ll use it to describe the options CloudBerry Backup offers.

You can include or exclude certain file types from your backup. If there are empty folders or some that you want to skip, you can specify that, too. Advanced filtering by time and date is available, as well.

The next screen will let you enable compression and encryption if you have a Pro version. Next, you’ll be able to define a retention policy, which deletes the files and versions that you specify as unnecessary.

To make it easier to run your backup, you can set up a recurring schedule, let it run on a specific date or enable “real-time” backup, which is another name for incremental backup. You can also enhance it with pre or post-actions, which are able to run executables before or after your backup finishes.

Creating a restore plan follows a similar wizard that lets you pick which provider you want to use to restore your files. Next, you can decide whether to run it once or save the plan. You’re able to choose the latest version, point-in-time restore, a custom period or select files manually. The default restore location is the original location but you can specify a different one if you want.

You can schedule backups to run automatically, as well.

CloudBerry Backup requires a lot of setup because there are so many options. That said, if you combine them, you can create powerful backup and restore plans.

Speed

82% - Good

Initial backups can take a long time, depending on how much data you have to protect. That said, the speeds will depend on your internet service provider and the partner service, too. They will also be better if you’re closer to a server.

We’ve used Wasabi in our tests, but you might achieve better speeds with Google Drive because it has a global network of servers. Read more about it in our Google Drive review.

To compare CloudBerry Backup with others in the online backup field, we conducted upload and download tests using a 1GB zipped folder. We were on a WiFi connection out of Belgrade, Serbia, with an upload speed of 6 megabits per second and a download speed of 83 Mbps. We tested it without compression or encryption, which increased the speeds.

Here are the results:

 Test One:Test Two:Average:
Upload:22:5022:5022:37
Download:1:301:241:27

The average speed for a 1GB upload was 22 minutes and 37 seconds, which is a good speed. That comes out to around 70GB per day. It’s a strong result, considering rival services such as Carbonite and Backblaze need an hour or three, respectively. The download speed was faster, taking around a minute and a half.

CloudBerry Backup displays your speed while performing backup and restore operations. It was close to the best theoretical time possible, even though we targeted the east coast of the U.S. If you need an even faster service, consider using Acronis True Image, which needs less than 15 minutes to upload a 1GB folder. Read our Acronis True Image review to learn more.

Security & Privacy

90% - Excellent

Because CloudBerry Backup uses a partner service, the security of your data will depend on it, too. With the right partner, CloudBerry Backup can use up to AES 256-bit encryption on the client side.

Many services only support server-side encryption. If you have it on the client side, only you can control the encryption key and read your data. If you choose to use client-side encryption, be sure to memorize your password because CloudBerry Backup won’t be able to reset it.

During transfer, the service uses the TLS protocol to protect your files. It also offers a ransomware protection feature that will prevent unwanted encryptions and notify you when your files might be a target of suspected ransomware.

Wasabi supports at-rest encryption and gives you two-factor authentication. Though it doesn’t have native private encryption, it will work with CloudBerry Backup’s implementation.

Wasabi’s data centers are Tier 4, which is the highest rating the Uptime Institute gives, with a 99.9 percent uptime guarantee. They have patrols, closed-circuit television surveillance and biometric scanners to keep intruders out. Read this for more information about them.

Support

88% - Very Good

CloudBerry Backup has several support options that will help you sort things out. First, you can consult the FAQ if you need to find an answer fast and you think your problem might be a common one. If that doesn’t help, you can refer to the web help app, which guides you through major topics to find the answer to your issue.

There’s no 24/7 or chat support, but you can always submit a ticket to the support team or use the telephone hotline to talk to an actual person. We submitted a ticket and got a response in just 15 minutes. Other than that there’s a user forum that is rich with topics where you can ask others for help. Plus, there’s a knowledgebase with “general” and “guide” articles.

The Verdict

CloudBerry Backup is a different solution than others in the online backup market. It has many options that allow you to make the most of it, but it sacrifices simplicity. It requires a one-time payment and needs to be paired with a service that provides storage. While that might be tedious, you can tweak the amount of storage you use and save money in the long run.

Speed will depend on the partner service, too. If you choose the right one, you can achieve fast enough speeds to rival dedicated backup solutions. It’s similar for security because you can take advantage of CloudBerry Backup’s private encryption if you pair it with the right service.

When you add to that CloudBerry Backup’s features, such as versioning, retention policies and the 65 possible storage providers you can connect to, you get an interesting beast that will help you achieve your backup goals.

What do you think about CloudBerry Backup? Is it too complex for you or just right? Did you find something we missed? Let us know in the comments below. Thank you for reading.  

$ 200per month for 100 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
SSL
Encryption Protocol
AES 256
Two-Factor Authentication
n/a
Hardened Data Centers
n/a
Proxy Server Settings
HIPPA Compliant
n/a

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
15

Cloudberry Backup Review

Amazing flexibility aimed at tinkerers

CloudBerry Backup is very different from all our other backup providers in that it allows you to store files on a cloud storage system of your choice, and provides an easy to use interface to manage all your backups in one place. Read our full CloudBerry Backup review for the details.
$ 200per month for 100 GB
Visit Cloudberry Backup

11 thoughts on “Cloudberry Backup”

  1. Thanks for the well written and comprehensive review.
    With Crashplan Home being discontinued I’m interested in moving my mere 500GB into a more assured long term storage.
    I “guestimate” my storage costs around $35/year based on S3 Glacier but probably need to allow for an additional $10-20 in retrieval charges (is upload really free?)
    My question – Would this be a realistic and pragmatic solution for a personal backup plan?
    Keen for other options/recommendations
    Thanks

    1. Cloudberry backup allows you to backup to local storage then it can automatically backup that to the cloud for disaster protection. Using S3 with the Glacier option is cheap, $0.005/GB/month and yes no upload charges. It’s the best both worlds. Local backup for quick restore and the cloud if the house burns down. It supports efficient block level incremental, but allows file restore. I’ve looked at a lot of back programs. This is the best by far. Be warned though, it does require some effort to learn how to configure and use. Previously I used Crash Plan and it was too inefficient

  2. Just as Rem I’m a Crashplan Home user on the lookout for a new setup and after trying Arq Backup for the 30 days trial I was not that impressed despite the good opinions it has around the web.

    Cloudberry looks good BUT, I’ve got around 750GB of family DSLR photos from ~10 years, HD video (~7 years of iPhones), ripped music collection (FLAC) and regular “My Documents” (office, pdf archive, scripts, source code, wife’s full professional documents and so on). Nothing out of the ordinary I think. But what this and most other reviews failes to mentioned is the artificial 1TB storage limit CloudBerryLabs has on all but the $299 Ultimate version..I will probably reach this limit in 1-2 years having small kids and using iPhones with HD or even 4K cameras..

    Strangly, the site have two limits (1TB and 5TB) depending on the page you look at (scroll down to Compare Editions) :
    https://www.cloudberrylab.com/backup/windows.aspx has the Desktop Pro (Windows) with 5TB and
    http://backup.cloudberrylab.com has the Desktop with 1TB. 5TB sounds much better in 2017 IMHO.

  3. The 1TB limit is a show stopper for me.

    I have over 6TB of DSLR photos and HD video which increases with each holiday or long weekend.

    The reviews should clearly mention this limitation on what is otherwise a quite good piece of software.

    I won’t be buying it purely because of the 1TB limit … more external 6TB HDDs for me.

    1. Cloudwards.net

      Thanks for commenting, Mike. The 1TB limit has actually been bumped to 5TB. There’s actually a link to apply for more capacity, too. The page doesn’t mention any extra cost for increasing that limit, but I’m going to reach out to see if I can get clarification. You’re correct, anyway, that we should mention that in our review, so I’ll make the updates once I get word from CB. Thanks again! https://www.cloudberrylab.com/backup/windows.aspx

  4. The 1TB limit is a real problem for me also. Too bad, CBB looks pretty good otherwise.

    Any word on the 1TB vs 5TB question?

  5. Cloudberry Backup User Rating

    I use Cloudberry Ultimate for Linux to backup over 2TB of data to Backblaze. Monthly cost for Backblaze is less than $5. Annual support for Cloudberry is a bit expensive. But, I also backup to a local FreeNAS server as well and am recovering my home directory as I write from a lost disk. Cloudberry has been robust on backups and my data is being restored without a problem. The transfer rate is high, but pauses when the Cloudberry worker thread starts doing some operation that takes 100% of a core. I think it might be doing housekeeping or checksums. I’m not sure. So restores are slower than I’d like. But, backups are fast.

  6. Cloudberry Backup User Rating

    I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
    Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.

    I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise.

    I don’t not recommend them any more now based upon my real life experience now.

  7. Cloudberry Backup User Rating

    What your not reviewing is the support after the sale. On CloudBerry you need to by the annual maintenance for support and upgrades. I have 9 licenses since 2013 with paid annual support till now and this year they refuse to upgrade but yet they are advertising on their website that maintenance fee includes the upgrade.
    The support use to be great up until this year 2019. Something has changed on their end so please review the support and maintenance after the sale.

  8. I would like to give a big warning for using Cloudberry with AWS. It is an extremely cost inefficient solution. When backing up to S3 Glacier, it moves files first to S3 and uses S3 to transfer to Glacier. Doing this causes a huge amount of Glacier requests. For just a few Gb it led to 57 dollars in “Amazon Simple Storage Service S3-GlacierTransition” costs. I would strongly recommend not to use CloudBerry with AWS.

  9. Cloudberry Backup User Rating

    I have been working with them for a while and their support is pretty bad. You can’t reach them via phone (even though they have a phone number) and it really depends on who picks up your ticket as to whether or not you’re going to get a satisfactory response.

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Cloudberry Backup Review

Amazing flexibility aimed at tinkerers

CloudBerry Backup is very different from all our other backup providers in that it allows you to store files on a cloud storage system of your choice, and provides an easy to use interface to manage all your backups in one place. Read our full CloudBerry Backup review for the details.
$ 200per month for 100 GB
Visit Cloudberry Backup
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