BigMIND Home Review

BigMIND Home, a product from the same team behind Zoolz Backup, gives us a glimpse into the future of online backup. It offers AI-assisted facial recognition, scans files and more besides. The downside is that it can be a bit slow sometimes as its backend is provided by Glacier; read our full review for the details.

By Branko VlajinWriter
— Last Updated: 28 Aug'18
2018-08-22T00:21:29-08:00
Table of Contents Rating
Features
98%
Excellent
Pricing
65%
Decent
Ease of Use
70%
Decent
File Backup & Restoration
87%
Very Good
Speed
92%
Excellent
Security
90%
Excellent
Privacy
90%
Excellent
Support
80%
Good
User Reviews & Comments

Very Good
Starts from $ 299 per month for 100 GB
Visit BigMIND Home

Best Online Backup Reviews
BigMIND Home is made by Zoolz. We reviewed another Zoolz product in our Zoolz Home review. BigMIND Home is similar to Zoolz Home but in the way that The Hulk is similar to a normal human being. That’s thanks to its wide arsenal of features, which includes sharing, photo analysis powered by artificial intelligence, hybrid backup and more.

You don’t have to wait long for your initial backup, or at least not as long as you do with some other services, because BigMIND Home’s transfers are fast. That’s thanks to the global Amazon network it uses.

BigMIND Home has its drawbacks, though. Most notably, its backup space is limited to 1TB. It could be priced more competitively, too. Still, you can backup unlimited mobile devices and external drives. BigMIND Home’s value will largely depend on what you use it for. If you want to learn more, stick with us as we go into more detail in this BigMIND Home review.

If not, you can consult our online backup reviews to find a service that suits you more.

Strengths & Weaknesses

Pros:

  • Cloud drive
  • Fast uploads
  • Multi-threaded backup
  • Block-level backup
  • Sharing security
  • Private encryption
  • Backup by file type
  • Continuous backup
  • Photo recognition
  • Shareable backup
  • Mobile backup
  • Hybrid backup

Cons:

  • Only up to 1TB
  • High-definition video only on Family Plus
  • Could have better deals

Alternatives for BigMIND Home (by Zoolz)

cloudwards rating
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Features

98% - Excellent

BigMIND Home has many features, but it doesn’t mean other services can’t compete with it. CloudBerry Backup, for example, can. That said, BigMIND Home made our best online backup list.

The primary feature is data backup to the cloud. Though it doesn’t provide you with unlimited backup space, you can use it to backup by file type. You can select documents, photos, videos and other files when initiating backup. You can also backup by file location, making it easy to create an all-around backup plan.

It can backup three, nine or 15 computers, depending on the plan you subscribe to. The service can protect your smartphone data, too. Not many services offer that, so BigMIND Home is in rare company. Read our best online backup for mobile to see the alternatives.

The apps let you search your photos for text. It can also recognize faces and things in them, so you can filter them by those categories. When it detects a face, you can add a name to it, which makes it easier to search for people. You can do the same for things. You can search and filter files on your smartphone and share them, too.

Hybrid backup is available, as well. BigMIND Home enables you to backup unlimited external and network drives. If you go that route, you’ll have faster access to local copies of your backup. That’s fortunate, considering that downloading from Amazon Glacier can be slow.

Plus, you can connect BigMIND Home to Instagram, Facebook, Google Drive, Dropbox, Microsoft OneDrive and Box to backup videos, photos and other data you have on them.

Other features include scheduled backup, multi-threaded backup and a “turbo” option that gives BigMIND Home the highest priority on your computer to speed up your backup.

BigMIND Home Backup Features

BigMIND Home compresses your files during the backup process to speed up the upload and reduce the amount of bandwidth used. Once they’re uploaded, BigMIND Home decompresses them on the server side, so they’ll be saved in their original format under the user’s account. Videos and music files are already compressed, so no extra compression is performed.

BigMIND Home has file versioning, which keeps up to 10 previous file versions for home subscribers. That lets you restore files in case of unintentional deletion or file corruptions. Versioning helps you against ransomware, too. If you’re curious about what that is, make sure to read our what is ransomware guide.

You can share your online files with others, view images and even stream movies, which is a feature competitors don’t have. Note that only the most expensive plan lets you stream in HD, though. That means your videos will be optimized using transcoding technology to be viewable on all other plans. You can play audio files, as well.

To share files, you can send a link via email or copy and paste one. You can protect it with a password, set an expiry date and make it view-only. You can also get notifications when it’s downloaded. Those features are taken from the cloud storage playbook. You can see how dedicated cloud storage services do it in our best cloud storage comparison list.

You can preview your photo and let the BigMIND Home AI attempt to describe it. It describes the above photo as “a red and black train engine with a red and white engine.” Though that might not be true, we see how it could get confused. Simpler objects shouldn’t be an issue.

If you have a lot of media files, you can easily find them because BigMIND Home extracts the metadata, allowing you to narrow search results by date taken, tags, file size, dominant color and more.

Another interesting feature borrowed from cloud storage services is Cloud Drive. It lets you upload files and folders like you can with other cloud storage services. The storage space counts against your backup space limit, though.

BigMIND Home has features fit for an advanced backup service, as well as media features that put many cloud storage providers to shame. To see how they compare, read our best cloud storage for photos and videos comparison.

To learn more about backup features and the backup process, consult our online backup library.

BigMIND Home Features Overview

Starts from$ 299per month for 100 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
SSL
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
5

Pricing

65% - Decent

Before subscribing to BigMIND Home, you can use the free 5GB account to test it and its AI-powered features. The free plan is limited to one external drive and doesn’t offer technical support. Still, you can see how the service works.

Free
  • Users: 1 Computers: 3 Mobile Devices: 3 External Drives: 1
  • 5 GB Storage
Personal
  • Users: 1 Computers: 3 Mobile Devices: 3 External Drives: unlimited
  • 100 GB Storage
1-year plan $ 2.99 / month
$35.88 billed every year
Family
  • Users: 3 Computers: 9 Mobile Devices: 6 External Drives: unlimited
  • 500 GB Storage
1-year plan $ 6.99 / month
$83.88 billed every year
Family Plus
  • Users: 5 Computers: 15 Mobile Devices: Unlimited External Drives: unlimited
  • 1000 GB Storage
1-year plan $ 12.99 / month
$155.88 billed every year

If you think BigMIND Home will work for you, there are three plans to choose from: Personal, Family and Family Plus.

Personal only gives you 100GB of storage and lets you backup one computer, three mobile devices and an unlimited number of external drives. It’s $35.88 per year, which shakes out to $2.99 per month.

Family is $83.88 per year and gives you 500GB of storage space for three users, nine computers and six mobile devices. It’s more storage, but it’s not much when divided among three users.

If you subscribe to Family Plus, you get 1TB which is a decent amount of storage. Enjoying it will set you back $155.88 per year, though. You can share the space with four other users. The plan also lets you protect 15 computers and unlimited external drives and mobile devices.

If you need to accommodate multiple home users, those deals are comparable with other services.

That said, if you only need one user, you can get a better deal using IDrive’s 2TB plan, which backs up unlimited devices for around $50 per year. For half the price of BigMIND Home’s Family Plus plan, IDrive provides 5TB of backup space. Read more about IDrive in our IDrive review.

Ease of Use

70% - Decent

Your primary point of contact when backing up or restoring files will be the desktop client. Its main window shows all the relevant information at a glance including your backup status, how much time passed before the last backup, time until the next and how much backup space is in use. You can also access data selection, tweak settings and restore files you’ve backed up.

The menu button in the top left corner lets you search through your files, restore them or launch the BigMIND Home website.

From there, you can access your web client. The default view is the dashboard, which shows your connected devices, a pie chart detailing your data types, backup traffic, activity stream, how much storage you’ve used and your media.

The “discover” tab shows your devices and connected services. You can use it to explore data by filtering it for categories, such as images, videos, documents and audio. It also shows the latest documents, photos and top faces detected in your photos. If you have a lot of files you can use the search bar to find files based on category, file size or tags.

The mobile app has the discover feature, too. It shows data listed by day and allows you to filter it by type, faces or life emoji. Life emojis are a set of emojis that are created based on your photos.

You can use the mobile app to upload data, including contacts, call logs, photos, messages, videos and other file types. It doesn’t have continuous backup, but you can schedule backups to run when charging, when connected to WiFi or at a specific time, day or battery level.

You can instruct the app to clear your phone of videos and images you’ve backed up to save space, as well.

The mobile app also lets you connect to social media apps, such as Facebook and Instagram, and backup the data you have on them. Like the web app, it can connect to cloud storage services. It has a 4.6-star rating in the Google Play Store and over 50,000 downloads.

File Backup & Restoration

87% - Very Good

When you click “data selection” from the desktop client, you get two options. You can create a backup plan by selecting file types or manually selecting files and folders. Having both options is a welcome change of pace because many services only give you one.

BigMIND Home refers to file-type backup as “smart selection.” You can select mail, music, videos, documents, Office files and other types. When you select a file type, all files of that type will be included, regardless of their location. Though that’s convenient, BigMIND Home doesn’t provide unlimited backup space, so if you select everything, you might run out of it quick.

If you need unlimited space, read our best unlimited online backup list for services that provide it. Otherwise, you can use the other method BigMIND Home offers. To do that, you need to click the “my computer” tab and select folders for backup. You can check or uncheck files in folders, too.

You can use BigMIND Home’s filters to help you lighten the load. It lets you filter specific paths or files and folders by extension. Extensions you might add include .txt, .doc, .tmp and .sys. Besides extensions, you can exclude files larger than a certain size and older than a specific date. The auto-exclude feature lets you define specific paths to exclude from backup.

Once you select your backup, you can set a schedule. BigMIND Home can backup as often as every five minutes or as seldom as every 24 hours. If you don’t want continuous backup, you can set a fixed schedule. The fixed schedule can start and end on a set time, as well as on specific days of the week.

You can enable hybrid backup during the setup process, too. It lets you transfer data to a local storage device and the cloud. BigMIND Home allows you to have unlimited external and network drives.

Restoring files is straightforward, as well. To do so, click the “restore” box in the desktop client. You’ll see a window in which you can select files and folders you want to restore. You can click the “select all” link to restore everything. The list at the top lets you choose to restore from other devices including mobile and Cloud Drive.

There’s text at the bottom of the window that says “restore from another account.” It lets you restore files backed up using a different BigMIND account. Like many other BigMIND Home features, that’s something the competition doesn’t provide.

The next window shows your restore options. You can restore files to their original or an alternative location and use multi-threaded download to speed up the transfer, but that consumes more resources. You can check the “hybrid + location” box to restore to a local device.

There’s also a date range option that lets you restore files using a “last modification date” or a specific range. You can also replace existing files if they are on your computer, too.

Speed

92% - Excellent

BigMIND Home relies on Amazon Web Services’ global network of servers. That improves the chances of you being close to a server which means you’ll achieve faster speeds. That said, your speeds will depend on your internet service provider, too.

 First attempt:Second attempt:Average:
Upload time00:25:3500:30:0000:27:47
Download time00:01:1900:01:1400:01:17

We backed up our data using an ethernet connection in Belgrade, Serbia, which doesn’t fall into any of BigMIND Home’s listed regions, so it used a data center in Virginia to store our data. That said, it performed well.

We tested BigMIND Home using a 1GB zipped folder. Our connection had an upload speed of 6 megabits per second and a download speed of 100 Mbps. With our speeds, we expected the test file to take about 21 minutes to upload and just over a minute to download without any overhead.

Uploading took 27 minutes and 47 seconds, which is still fast, and downloading took a minute and 17 seconds, which is what we expected. Once you upload your files, subsequent backups will benefit from the block-level file copying algorithm. It helps speed up transfers by only uploading the changed portions of files.

We used “turbo mode” for our transfer, which makes BigMIND Home the highest priority on a computer. We didn’t see any affect on our work, but if you do, switch to using “smart mode,” which, presumably, strives for balance. If you need to lower the impact further, you can throttle the speeds from the settings menu.

Those hungry for more speed can enable multi-threaded backup, which will allow BigMIND Home to use all the network bandwidth available.

Security

90% - Excellent

BigMIND Home uses AES 256-bit encryption to scramble files at rest. Files in transit are protected with the SSL protocol. You have to opt for the latter by going to the “connection” tab in the settings and checking the “use SSL” checkbox. It, along with the authentication of BigMIND Home’s front-end servers through public certificates, helps prevent man-in-the-middle attacks.

BigMIND Home manages your encryption key by default. That means it can decrypt your files if it wants. If you want to avoid that, you can enable private, end-to-end encryption during the setup of your backup plan. You can’t do it afterward, so we recommend taking that step during setup.

If you enable it, only you will be able to decrypt your files, but that means BigMIND won’t be able to reset your password. If you think you might forget your password, give one of the best password managers a try.

Your files are stored in multiple data centers, which means they’re protected against hard drive failure by being replicated in more than one location. That’s similar to a RAID setup. Data centers are reviewed at least once per year for sufficient security controls.

BigMIND Home has two-factor authentication. Two-factor authentication helps protect your account by requiring a code in addition to your credentials to log in. That means hackers who have your password won’t be able to access your account. To use two-factor authentication, enable it from the account settings in the web client.

Even with two-factor authentication enabled, we recommend that you create a strong password.

Privacy

90% - Excellent

BigMIND Home’s headquarters are in London. The privacy laws there are stronger than in the U.S., which has a controversial history, including the PRISM project and laws such as the CLOUD Act. The UK falls under the jurisdiction of the General Data Protection Regulation, which protects data privacy. It remains to be seen what effects Brexit will have, though.

That said, BigMIND Home uses Amazon Web Services’ network, which has many of its servers in the U.S. That puts the data under U.S. laws, so we dived into the privacy policy to see how it protects users’ privacy.

When you register with Genie9, the parent company of Zoolz, you provide data that may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, a username and a confirmed email address.

You also provide file system information, including names of files and directories. Genie9 may also save your IP address when you submit information. You can also allow Genie9 to collect preference and demographic information from you.

The policy says that the information is used for running and improving its services and providing support to users.

Genie9 may use the information you provide to contact you and send you advertisements for products, promotions and events. That said, Genie9 won’t give users’ personal information to third parties.

Users may opt to remove their personal information by contacting Genie9 and cancelling their account. Those who use any of Genie9’s services, including BigMIND Home, may cancel their user account by logging in to their account, as well.

The policy also says Genie9 “will not view the files that you backup.” That said, metadata such as file extensions and sizes are visible for technical support.

Genie9 may need to give users’ personal information to third parties to deliver specific services to the user. Third parties will be required to adhere to Safe Harbor Privacy Principles or certify they follow privacy protection equal to Genie9’s. Users can opt out of having their personal information transferred to such third parties.

We found no red flags in the policy and Genie9 adheres to the GDPR. That, along with getting private encryption to manage your key, means your privacy will be safe.

Support

80% - Good

BigMIND Home’s support website lets you enter the help center, contact technical support or sales and live chat with one of the service’s agents.

The help center has support articles, tutorials and videos. Articles are easy to follow and have screenshots to help you locate what you need.

You can contact technical support via the request form. A chat support agent informed us that email support strives to operate 20 hours per day and that anything sent will be answered within 24 hours. We tried to submit a question, but the form didn’t work. Even if it had been, we didn’t expect a response because the free plan says free users don’t get support.

That said, we chatted with support agents and they were helpful. There are also UK and international phone numbers but they’re for sales.

The Verdict

BigMIND Home can only accommodate 1TB of data. That’ll deter most people who want to backup everything from a single computer. BigMIND Home can backup unlimited mobile and external drives, though. Those who need that and can use the service’s many powerful features will get their money’s worth.

Backing up and restoring files is straightforward, even though there are advanced options. BigMIND Home is also secure and fast so you don’t have to worry about the safety or your files or your backup taking its sweet time. Private encryption takes care of most privacy issues, so you don’t have to worry about it, either.

What do you think about BigMIND Home? Does it appeal to you because of its features and the ability to backup unlimited devices or do you need more backup space? Do you use a different service? Let us know your thoughts in the comments below. Thank you for reading.

Starts from$ 299per month for 100 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
SSL
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
5

BigMIND Home Review

The possible future of online backup.

BigMIND Home, a product from the same team behind Zoolz Backup, gives us a glimpse into the future of online backup. It offers AI-assisted facial recognition, scans files and more besides. The downside is that it can be a bit slow sometimes as its backend is provided by Glacier.
Starts from$ 299per month for 100 GB
Visit BigMIND Home
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