Zoolz Home Review

Zoolz Home is a pleasantly easy to use online backup solution that has Amazon Glacier as its backend. This is, however, also its weakness as file recovery times are slow. Glacially, slow, even. Other than that it's a good service, as you can read in our Zoolz review.

By Joseph Gildred – Last Updated: 20 Sep'18


Good
PlanFamilyHeavy
Price Plan
$ 69 99yearly
$ 249 99yearly
Storage 1000 GB 4000 GB
Details

Current Discount: $39.95

Current Discount: 99.95

Visit Zoolz Home

For cloud services, not many names are bigger than Amazon Web Services. Zoolz Cloud Backup Home is an online backup provider that takes advantage of Amazon’s impressive data center infrastructure by using Amazon Glacier to help consumers safeguard their hard drives at a reasonable cost.

During this Zoolz Home review, we’ll run down the features that make it an intriguing option in the home backup market and a strong contender for our best online backup services list. We’ll look at features such as private encryption, multi-threaded backup and a slick desktop client that makes Zoolz a cinch to use.

If there’s one glaring area where Zoolz falls short, it’s file recovery. That’s not its fault, though, as Amazon Glacier is designed for cold storage. That means it’s a data archive, so it delivers files slowly in exchange for bargain storage costs.

Zoolz isn’t for everyone, but for those who don’t mind waiting a few hours to recover their files, it’s a great alternative to IDrive, CrashPlan, Backblaze and other value-based services that seem to have fallen off a cliff.

Alternatives for Zoolz Home

PlanUnlimited Personal
Price Plan
$ 5 00monthly
$ 50 00yearly
$ 95 002 years
Storage Unlimited GB
Details

Plan is for one computer.

Backblaze Review
  • Unlimited backup
  • Low cost
  • Very easy to use
  • Backup by file type
  • Limited to one computer
  • No mobile backup
  • Versioning limited to 30 days
Backblaze
PlanFreePersonal 2TBPersonal 5TBBusiness 250GBBusiness 500GBBusiness 1.25TB
Price Plan
Freemonthly
$ 52 12yearly
$ 104 252 years
$ 74 62yearly
$ 149 252 years
$ 74 62yearly
$ 149 252 years
$ 149 62yearly
$ 299 252 years
$ 374 62yearly
$ 749 252 years
Storage 5 GB 2000 GB 5000 GB 250 GB 500 GB 1250 GB
Details
IDrive Review
  • Unlimited device backup
  • Inexpensive plans
  • Sync capabilities
  • File-sharing capabilities
  • Harder to use than Backblaze
  • No unlimited backup plan
  • No two-factor authentication
  • Not multithreaded backup
IDrive

Strengths & Weaknesses

Features

83% – Good

Zoolz Cloud Backup Home provides data archival for your personal computers and external drives. The idea behind an online backup service, Zoolz included, is to replicate your file system so that you don’t lose documents, photos, music, videos and other files if your hard drive crashes.

That differs from cloud storage in many ways, which you can read about in our article on the subject. The big difference is that cloud storage forces everything into a sync folder, meaning you lose your file system structure.

Zoolz backup is primarily managed using a desktop client, which is available for Windows and macOS. There’s also a web interface and mobile apps for Android and iOS, though Zoolz isn’t capable of backing up mobile data. Read our best online backup for mobile article if protecting your smartphone is a priority for you.

Zoolz and Glacier

Unlike many providers in our online backup reviews library, Zoolz doesn’t use its own data centers. Instead, it makes use of Amazon Glacier (read our Amazon Glacier review). Amazon Glacier is a cloud infrastructure service that specializes in cold storage, which means it’s designed for data archiving.

Glacier offers cheaper storage prices, but slower data retrieval speeds, as we’ll see later in this review. Zoolz does do a nice job uploading files, thanks, in part, to Amazon’s global server network, as well as features such as multi-threaded backup and block-level file copying.

Other features include network settings that let you control the upload and download speeds, continuous backup and backup scheduling. Continuous backup ensures that you will never lose data. Backup scheduling lets you set a time for backups, in case you’d rather run them at night.

Zoolz can backup data to local devices, which makes it capable of hybrid backup. That’s a key consideration for those looking to implement the 3-2-1 backup strategy and gain the benefits of both local and remote backup.

Zoolz supports file versioning, meaning you can roll back files in case of unwanted edits or file corruptions. Up to 10 file versions are kept for Zoolz Home subscribers and never deleted from the system. Compare that to Backblaze, which only keeps file versions for 30 days.

We’ll cover security in depth later in the review, but the highlight is private encryption and the lowlight is the absence of two-factor authentication, at least for home consumers.

Pricing

78% – Good

Not many online backup services have a family plan. Zoolz Home is one of them, allowing consumers to share space between five users.

PlanFamilyHeavy
Price Plan
$ 69 99yearly
$ 249 99yearly
Storage 1000 GB 4000 GB
Details

Current Discount: $39.95

Current Discount: 99.95

The current are substantial, but there’s no telling how long they’ll last. Many cloud providers run perpetual discounts, just because. We can’t be sure that Zoolz is one of them, though, so jump on it soon if the price is right.

For comparison’s sake, 5TB of IDrive storage costs $75 for the first year, then bumps up to $99. IDrive can be used to backup unlimited devices, too, so it works well as a family backup solution. Read our IDrive review for more information.

Zoolz Family can be used to backup three external or network drives, while Zoolz Heavy can backup unlimited external or network drives. Looking to IDrive again, that service doesn’t place limits on external drive backup and can be used to backup smartphones, too, which Zoolz can’t do.

That’s not to say that we’re huge IDrive fans. The service has its issues, most notably slow upload speeds and suspect customer support, but, as a point of reference, it shows that Zoolz Home isn’t a spectacular deal. Then again, it could be worse. SOS Online Backup will set you back $1,600 a year for 5TB of backup.

For those looking to try Zoolz first, you can download the software for free and get 50GB of cold storage.

Ease of Use

82% – Good

Before you can start using Zoolz to backup your data, you need to download the client and sign in. The process takes about a minute.

Zoolz-Create-New-Account

Zoolz makes backup easier by letting you automatically backup files based on categories such as documents, pictures, music and videos. You can also tag folder locations in your file system for backup.

Either way, the desktop client is well-designed. As you tag content for backup, a bar near the bottom provides an estimate of how much data you’ll be backing up and how much you have left.

Zoolz-Gigabytes-Used

Once your backup plan has been created, you can monitor progress from the client, pause backup, tweak settings and initiate a restoration.

Under settings, there’s a neat feature we’ve never seen before in a backup client: an option to pause backup while playing video games or watching movies. There’s another checkbox to stop Zoolz from running when your laptop is low on battery power.

Zoolz Website

Like most cloud services, Zoolz maintains a website to help manage your account. Using the Zoolz dashboard, you can view active computers, account status, how much storage you’re using and check system alerts.

Zoolz-Online-Interface

By clicking on “view my computers,” you can access files stored in the cloud from anywhere. The same is true of mobile apps for iOS and Android, which let you share files, stream videos, play music and view photos.

Zoolz-Mobile-Apps

File Backup & Restoration

86% – Very Good

As mentioned, Zoolz gives you two ways to start backing up data. The first is called “smart selection” and works by backing up various file types, regardless of where they’re located on your computer.

Zoolz-Smart-Select

You can check boxes for mail, your desktop, documents, pictures, music, videos and other file types. In that way, it works like Backblaze, which works by backing up everything.

The difference is that Backblaze provides unlimited backup space and Zoolz does not, so you have to be careful how much data you’re marking for backup. If that’s a concern, click on the “my computer” tab instead.

Zoolz-MyComputer-Backup

Once your backup selections are set, you’ll need to tweak additional settings. The first is your backup schedule. By default, Zoolz processes backup every two hours.

Zoolz-Backup-Schedule

You can reduce that interval to as little as five minutes or as much as 24 hours. A set schedule can be created, as well, running backup only between certain hours and on certain days.

Zoolz lets you simultaneously backup to a local drive and the cloud, too. Having a local backup speeds up recovery time, which is handy for a service that uses Amazon Glacier, which tends to have glacial download speeds. Hybrid backup, if running simultaneously, can put a strain on your computer resources, though, so be mindful of that.

Zoolz-Hybrid-Backup

Under “advanced settings,” you can set file type exclusions based on extensions. You can also choose whether to generate image previews for RAW files or .jpg images, among other settings.

Zoolz-Advanced-Settings

Zoolz File Restoration

To restore files backed up by Zoolz, open the client and click the big red “restore” box. It’s hard to miss.

Zoolz-Restore-Button

Once you do, a separate client window will open to walk you through the restore process. We noticed that it took quite a long time for the client window to populate with our files. That may be because Amazon Glacier has generally slow retrieval speeds, though.

Zoolz-Restore-Files

Speed

70% – Decent

One of the advantages of Zoolz is that it’s built on the back of Amazon Web Services rather than maintaining its own data centers. Because it has data centers around the world, using AWS helps limit network congestion and makes sure your data gets stored in a center near you.

For example, North Americans have data stored in the U.S., EU residents have data stored in the U.K., Australians and New Zealanders have data stored in Australia and New Zealand, and Japanese clients have data stored in Japan. Zoolz clients outside of those regions have data stored in the U.S.

Zoolz-Home-AWS-Data-Centers

This distribution should provide more speed than providers such as CrashPlan, IDrive and Carbonite, all of which have single data centers located in the U.S.

To test the theory, we uploaded a 1GB test folder after setting up a trial Zoolz Home account. These tests were performed outside of Boston in the U.S. over a WiFi connection with 30 megabits per second upload and 160 Mbps download speeds. The results are below.


SpeedsTest One:Test Two:Average:
Upload:00:45:000:45:000:45:00
Download:06:05:0006:30:0006:17:30

The upload results were reasonable. At 30 Mbps, our file should have uploaded in around five minutes. While that doesn’t account for encryption and other factors, an average of 45 minutes is better than most online backup services we’ve tested. Carbonite, CrashPlan and other value-based services we’ve tested have taken two or three times the amount of time.

We should point out that, by default, Zoolz throttles bandwidth to 128 kilobits per second. You can turn that off, which is what we did. You can also increase the cap up to 16 Mbps. That’s still not great, but it’s better than 128 Kbps.

Zoolz-Bandwidth-Throttling

While backup is running, there’s a toggle to switch between “smart” and “turbo” modes, too. The latter speeds things up, but it affected our ability to access other websites while the backup was running.

Zoolz-Turbo-Mode

Throttling can be scheduled to kick off during certain hours, such as work days, then ease back at night or on weekends, which is a nice touch. That needs to be done after your backup plan has started. Click “settings” on the main screen, then click “resource optimization” to do so.

Zoolz-Resource-Optimization

You’ll also find an option for multi-threaded backup, which might alleviate those painfully slow upload speeds we noted earlier. Multi-threaded backup means that more than one upload packet is sent to the cloud at once.

Now, on to those abysmal download time. They were to be expected. The downside to using Amazon Glacier is that retrieval is extraordinarily slow. Downloads don’t start, on average, for three to five hours. This is by design. Amazon provides cheap storage rates for Glacier in return for slower retrieval rates. Its primary purpose is archival.

While those working with Amazon can pay substantially more for expedited retrieval, that isn’t the case with Zoolz Home.

Security & Privacy Policy

75% – Good

By default, data stored in the Zoolz cloud — or, rather, Amazon Web Services — gets scrambled at rest using AES 256-bit encryption. That prevents your files from sitting on servers in plain text, letting anyone who gains access to them to read them.

Files in transit are protected using transport layer security to prevent electronic eavesdropping and other cybershenanigans.

By default, Zoolz manages your encryption keys for you. That way, if you forget your password, the company can reset it. If you prefer, private encryption is an option.

Zoolz-Set-Encryption-Password

With private encryption, you set a password that only you know, and that password is used to generate an encryption key. Because Zoolz doesn’t know your password, nobody at the company can decrypt your files, even under orders from law enforcement.

If you forget your password, you lose access to your backup, so make sure you write it down. Better yet, record it in a cloud password manager.

One weakness of Zoolz Home is it doesn’t have an option for two-factor authentication. If your password is hacked or stolen, whoever stole it will be able to access your account without having to supply an additional security code. For that reason, we recommend taking steps to create a strong password.

Support

71% – Decent

Support for Zoolz Home is hard to come by. There’s an email address you can use, but we found it took several days to receive a response. That address took time to find, too, since when we clicked on the “connect with us” link, we were greeted with the following:

Zoolz-Missing-Page

There’s a Zoolz phone number, too, but we didn’t try to call it. We did try out a live chat feature which, ostensibly, is designed for sales and not technical support. We found the representative was able to answer basic questions quickly, though, and had no reservations about doing so.

Zoolz-Sales-Chat

A Zoolz Wiki works as a decent resource for those who don’t mind figuring things out for themselves. The Wiki is searchable and broken down by categories such as “account management,” “backup,” “cold storage” and “file sharing.”

Zoolz-Wiki

There’s a collection of Zoolz videos that some will find useful, too, though they are more geared toward marketing than learning.

The Verdict

Zoolz was a surprise. Knowing that it used Amazon Glacier for backup storage, we expected slow download speeds and that’s what we got. Otherwise, the service performed well, with reasonably fast uploads and features such as multi-threaded backup and block-level file copying to speed things along.

We were also happy to see it included an option for private encryption and a decent file versioning policy, though the absence of two-factor authentication is a miss that will drive some consumers away.

Try it with a 50GB trial and let us know what you think in the comments below. Thanks for reading.

PlanFamilyHeavy
Price Plan
$ 69 99yearly
$ 249 99yearly
Storage 1000 GB 4000 GB
Details

Current Discount: $39.95

Current Discount: 99.95

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
Unlimited

Zoolz Home Review

Slow speeds hamper this otherwise good service.

Zoolz Home is a pleasantly easy to use online backup solution that has Amazon Glacier as its backend. This is, however, also its weakness as file recovery times are slow. Glacially, slow, even. Other than that it's a good service, as you can read in our Zoolz review.
Starts from$ 5 83monthly for 1000 GB
Visit Zoolz Home

44 thoughts on “Zoolz Home”

  1. I researched web storage using this site, and decided to give Zoolz a try. Their cold storage concept looked interesting, and the price allowed me to go out to dinner once more than I otherwise would have if I had gone with one of the better known sites like Carbonite. I don’t have a lot to compare them to, but so far I am only modestly impressed. The interface is pretty simple – a little too simple even – and not hard to use. Zoolz does seem to work right, but it works VERY SLOWLY. It took literally a week for it to back up 75 gb over a good cable connection. If my computer crashed and I wanted to restore my data, it would probably take a long time. When I emailed them a question about this, there was no reply. So I am not a big fan so far – but Zoolz is inexpensive, and it does appear to get the job done.

  2. I have a few terabytes of data that is important to me. My internet connection speeds are consistently 110 MB/s download and 30 MB/s upload. I am, for the most of the time, the only user of the internet. During free trial, the upload speeds were around 2 MB/s to 3 MB/s. Though it was far from taking advantage of full upload speeds, I was happy to see that the time it would take to complete backup would be bearable. But the trial stopped at around 50 GB, after which I would have to sign up for a plan to continue, which I did. Unfortunately, the upload speed had an immediately drop to around 1.2 MB/s soon after I restart the backup. The upload speed has been steadily declining. I have signed up for about 30 days. Currently the upload speed is around 65 kB/s. I had contacted support and had tried very methods it had suggested. Nothing worked! It will take 84 days to upload 4 TB of data. And how long will it take if I need my data back? I would not know it, would I? Because the plan does not work the way
    I was told it would have.

  3. I use the Business plan of Zoolz, 1 TB for $300 and I totally rely on it, I have been saved a couple of times by Zoolz, once from a hardware failure and the second from cryptolocker.

    The solution is way to easy to use and I have it running for 10 of my users and 3 servers, I contacted support once and they were very professional, they asked for logs and information, but the solved my problem in not more than 4 hours.

    I am really glad to be using Zoolz and I am satisfied with the performance and service I am getting for such a small amount of money.

  4. I am testing it for 5 days. Here are some my comments.
    – Upload:
    The files are proceeded with “anaylzing”/”Preparing”, and then uploading. The issue is it spend too many time at the first two steps, that cause the overall upload is very slow.

    – Restore:
    I can restore files successfully from web app. But from client, I have need finished it, the client always pend there, files will downloaded, but a whole day about 45M files downloaded. And you can only request 1 restore from client until it finish.

    Although I can restore file from web, but I am not sure if I can smoothly restore file over 1G from browser, and after 1 day, the restore link will expire.

    – Price
    $3 per month, I can just say it is all right.

    – Other issue
    If you enable multi-thread function in client, you will notice, even you stop the upload, it still doing that( I install some kind system monitor software so I can see it still occupy upload bandwidth ). I think it is a bug.

    By monitoring, the two client:upload and restore, will always use high CPU and bandwidth timely.

    – Support
    I wrote some mails, but only receive Rasha’s reply, he/she is professional, but the other email to others, even a lady who mail me says she is my Home Contact, no reply.

    So I will give up it, the most reason is I cannot restore well.

    Mike

  5. I’ve singed up with zoolz since all I need a is cold storage, where my files are saved and never got deleted till I decided to delete them. My Bell internet speed is 15Mbs down and 1Meg up. I am monitoring the upload speed in pfsense router and its constantly running at 1Mbps. I am able to upload 10GB per day and so far after a month, I’ve uploaded around 350Gb. The best thing about zoolz, its even let you upload files from NAS drives and external drives. I am extremely pleased with zoolz.

  6. I’ve been trying to back up 120 GB from my home network since November of last year. It still has not completed after almost a year.

    I find this software flaky and I have not been able to stop it from hogging the entire house’s network traffic and grinding everything to a halt.
    I have tried throttling and scheduling.
    I have also tried Netbalancer.
    Zoolz does whatever and whenever it wants.
    Alas after almost a year I’m going to uninstall it.
    I don’t have faith that if disaster happens that I am covered.

  7. Agree with some of the reviews here. I stay in Singapore and initially during trial the speeds were great. Once I sign up, 2 weeks later notice the speed drop.. then later 5 times slower! and now forever slow! Though I kept reading it never throttles.. but I doubt so..
    Easy to used, but not fast enough if you have got Terabytes of waiting to upload.
    Shall try their tech support and see how it goes.

  8. I was impressed by the prices of Zoolz cold storage, I had a pull back when I read the review here regarding the slowness, I gave Zoolz a try (Trial), I was really impressed by the way you can select files, they call it smart selection, it makes the selection very easy.

    I did not have any issues with the speed or performance at all, I contacted the Zoolz support to check why some users reported the slowness, they said that all the slowness was fixed in the new builds.

    I currently use zoolz for my business usage and I am satisfied with it

  9. Love it, we are using it for our company, we got 5 TB of data, and its supper fast, its using Amazon AWS, which is amazing for us, also we have 10 Servers and 5 TB of data on NAS Units, we uploaded everything, great work guys , Keep it up, the new users management with Labelling is amazing

  10. Wow…I just got out of the entire zoolz experience after a year of bad tech support, glitchy software, and finally having my upload capability throttled to 20MB a day.

    The final saga started by being being zoolz-less since early June due to the software crashing non-stop. I went back and forth with tech support folks who had no clue what to do. At one point they actually told me “you just have to wait for the new build”. LOL. That didn’t work either, but eventually one of them solved the problem.

    Yet then I found another problem–the big thing zoolz sold themselves on, RAW file previews for photos, stopped working with .dng format. The universal Adobe format wasn’t recognized! Don’t worry, they said–“it will be fixed in another build”.

    So then I then proceeded to re-upload EVERYTHING for the fourth time in a year. I am a home user on a Mac, with about 2TB in files, all personal.

    Then…about 25% of my way through rebacking everything up, my uploading suddenly all of a sudden, my upload slowed to 20 MB per day. After a couple days, then I realized it wasn’t going to change…so I email the ever-so-helpful tech support.

    “Support” said it’s because other users have compromised the unlimited plan I was on (was–notice the past tense) because of uploading illegal files and using zoolz as a business repository. So therefore, they couldn’t guarantee any upload speeds. So they said they would refund me the rest of my contract so I can purchase a new plan.

    WHY was this a problem? Well I purchased a five year contract for about £100. With unlimited upload capability. I don’t need crazy unlimited, about 2TB with the room to grow perhaps (I am an avid amateur hobby photographer). So the only plan that would suit my needs (which are not much as a home users, maybe 2TB of data) would cost £200 per year.

    Hmm…so let’s strongarm the guy who purchased our low-money maker plan just before we got rid of it, get him on a plan that would cost him £900 more over five years.

    Amazon is now offering cloud storage for $60 per year, unlimited everything. Only $12 per year if you want to back up only photos. And zoolz uses the amazon glacier system anyway…

    Despicable company, bad software. Avoid. Don’t bother with these incompetent crooks.

  11. Needed to upload about 112 GB to start with. I have HS internet. Lost exact count of time but it only took about 19 hours which really surprised me. Uploads started at about 2-3mbps and I was upset thinking it would take 15 days at that rate, but later upload speeds increased significantly and I noticed speeds of around 16-18 mbps. This works great for me since I don’t need instant restore from this service.

  12. Stay FAR FAR away and DO NOT TRUST ZOOLZ. Complete scam. We started with an unlimited plan for $60/year, and they jacked it up to $1620 after 2 years, literally holding 5TB of data hostage unless we paid. Absolutely unbelievable, and probably illegal. Who knows how much they would charge to actually restore a lost backup. Please spread the word- this company is BAD NEWS.

    1. UPDATE: I am sure I am just rare customer who got caught in the cracks, but we had a tough experience with Zoolz. We started with an unlimited-space plan for $60/year, but after 2 years, our price apparently increased to $1620 (we uploaded 4.5T of data). Zoolz ended our subscription without notice, and only offered to upgrade to a much more expensive service. Happily, they did finally offer to continue with the same deal we started with. I guess I wish it didn’t take complaining and threatening to post bad reviews.

  13. I had an account for just under a year, the support was useless, these people managed to make a complete mess of 5 TBs of important documents, lost most of it due to their incompetence, I am now with Datacastle RED who are not only less on cost but actually provide support when needed, the tool is very easy to use with great performance on both uploads and downloads.

    Also did some research on this business due to all the problems as I was very concerned how secure my documents were being managed – look further up this thread for fake reviews on Zoolz from Ahmad Bushnaq 2014/06/23 at 00:50 and Mo 2015/04/20 at 22:54, one works in Zoolz sales and the second is the CEO. Not sure if there reviews are appropriate on here. Also, this is NOT a UK business, they’re based in the middle-east.

    Think very carefully before trusting your documents with these people!

  14. I saw the Zoolz special ($39 for lifetime 500gb/500gb). I bought into it. But after comparing the files I checked off to back and the files at the site, I noticed that it only backed up about 70% of the files I marked to backup. When I checked my local files (marked files that have been backed up), they all show as backed up.. I sent a support ticket, but it look like they have never had this issue before. I even asked if there is a way to do a total reset (they don’t know.). It’s also seems that tech support doesn’t work on weekends. I’ll be asking for a refund..

  15. What a waste of time. We went with a rigid plan to backup 3 million files about 10 TB of data to keep off premises for an emergency recovery.

    What a joke! After 3 months of running backups daily, the data has not been completed (I have 200 MB Internet up/down service).
    The tech support is USELESS. They take 24 hours to respond each time, and when they respond they ask you to run logs reports for another 24 hours and send then the logs, which you can’t because the logs are so big you can’t email them.

    After 7 days of back and forth on emails from support, their recommendation was to restart the backup from the beginning because I have “TOO MANY FILES”

    WTF ???? These F***ing geniuses sell a backup service but you can’t put too many files?

    Deduplication service doesn’t work because, (you have to laugh here) they said and I quote “It seems that you have uploaded a lot of files that you have already uploaded before (not recommended). Please be informed that the De-Duplication feature was designed to save only your bandwidth. This way, you have to delete all your files and start a new backup job.”

    GO with another service.

    Recommended – NO F***ing WAY!!!

  16. I’ve been customer for few years Genie and afterword of Zoolz and canceled recently after I understood that:
    1. You can never downgrade memory just upgrade.
    2. Their cost is higher than their competitors.

    In addition after I canceled they charged me for an additional month.

  17. I have bought the lifetime 500GB live + 500GB cold so that I can browse my 200GB+ of photos more-or-less anywhere. So far I have only been using the ‘live’ (‘vault’) storage. Over the last few weeks I have ‘dropped’ most of my 200+GB of files onto my ‘live vault’ under the ‘My computers’ tab of the Zoolz web page interface. I have used the Android app to spot check the upload; no problems spotted.

    The Zoolz Android app is simple and obvious in its operation and lets me browse my directory structure easily. Its speed and smoothness (lack of glitchyness) make browsing quick and pleasant. The web page interface on the other hand is clunky and I have been having troubles with browsing directories with more than 100 files.

    Though the web-based upload is clunky it has (apparently) been working well. If I drop a several thousand files on the page (limit is 1000 at a time but I have been able to drop many times) and a particular file fails it can be tedious to find it to resume the download.

    I have not been able to get the web-based browsing to operate nicely for directories with more than 100 files. Upon navigating to a directory 100 files are shown. If ‘grid’ if chosen (rather than ‘list’) I can find no way to scroll to more files (than the 100 showing). If ‘list’ is showing then ‘page down’ key will expand the length of the list when the end of the scroll bar is reached. However, I then see 2 or more copies of the same file in the list and it apparently gets worse as I use pageDown repeatedly.

    So, for a place to keep all my photos for convenient browsing *via an Android* device its it
    actually quite nice. The one-time price for lifetime storage is also very good. The laptop-based upload via a web-based app is clunky but seems to work. As things stand now I will only use an Android device (but that’s nice) to browse and will avoid browsing on my laptop since that interface is so quirky for large directories. (I have been in contact with tech support. Yes, 24 hours for an exchange seems standard but they have kept at it. Unfortunately they want remote access to my computer to explore the problem. I am not inclined to allow that – if the web interface shows the same quirky behaviour on any of my 5 computers on any of Chrome, FireFox, or Edge then I’m thinking they should be looking at the code for their interface, not one of my computers.)

  18. Zoolz is a complete farse! This so-called “Reinventing the personal cloud. Smart and secure backup for all your precious photos, videos and personal documents.” lost over 4 terabytes of important documents.

    I sent 4 terabytes to my Zoolz home acct, which took weeks to upload. Then I noticed some documents had disappeared, I asked for help from Zoolz who came back after several weeks with nothing they could do. I also tried calling them, but got nowhere.

    I’ve put this bad experience down to my poor judgement in trusting a business that doesn’t seem to have any idea what they’re doing. I’m now with another cloud backup business who are not only cheaper, but they help me whenever I need help.

    Please think twice before choosing Zoolz Home if you value your documents.

  19. An aquaintance had account terminated by Zoolz for copywrite infringement. But all of uploaded files were securely encrypted before leaving the computer. How is it that Zoolz can identify infringing files unless the software passes the encryption key to them, or that encryption doesn’t even happen. Vary suspicious. I would not trust.

  20. Definitely not happy with this. It keeps stopping the backup. I have left my computer on for days trying to upload all my files but keeps stopping. I continually have to manually reset it. I wish I could get my money back. Not compatible with my OSX Sierra. Customer support is terrible.

  21. I prefer pCloud. I have used the pCloud service for several months and it has not disappointed me.

  22. If zoolz uses Amazon Glacier, why don’t you use Amazon Glacier directly if all you want is to store your files?

    However, Glacier becomes very expensive if your files exceed more than a terabyte.

    I have practically used every storage out there and here are my takes.

    1. Cloud storage with direct file hosting and API:
    a. Amazon AWS (fastest. I’m only using S3 and Glacier. 10,000 put/fetch so you mostly pay for storage
    b. Google cloud (10,000 put/fetch, so you mostly pay for storage
    c. Backblaze B2 (easiest & friendliest. Generous put/fetch. Cheapest cold storage)
    d. Microsoft azure (requires programming background and advanced knowledge. steep learning curve)

    2. Cloud storage with collaboration and file sharing (I don’t bother with less than 10 GB)
    a. box (best for business)
    b. pcloud (best upload speed, best virtual extension drive. Has some problems syncing sometimes)
    c. OneDrive (best for documents. I will not extend subscription. All files will be migrated to pcloud. Will keep downgraded 5 GB storage. I initially had free 25 GB but microsoft downgraded that. missed the extension request. with seagate offer, I got 300 GB, which expires this December 2017. Microsoft has 50 GB only of paid storage, which is not enough for my files. The next upgrade size is 1 TB, which is costly for things that are included which I can normally do on a pc)
    d. Google drive (storage for personal files)
    e. mimedia
    f. mega (best free storage and sharing for audio and video , 50 GB)
    g. 4shared (best for searching other people’s media files)
    h. yandex
    i. mediafire (best for sharing big files and file hosting)

    3. Private cloud storage
    a. Amazon cloud (unlimited storage. Slow upload speed. Can also share but very slow speed. Storage for bluray movies, hi-res audio)
    b. mail.ru (free 25 GB cloud with sync included in mail subscription. Sync app available. Can also collaborate)

    4. Specialized hosting
    a. adobe cloud (hosts pdf files only. slow interface)

  23. It seems to be a great app as well of the others just depending what ur wanting as well as it comes with a lot of different ways and files that you can save them and the memory is a lot very good

  24. I subscribed to Zoolz some months ago. The upload (at 12 mps via Comcast) was slow for 707 GB of data from one computer and several networked hard drives. However the major problem occurred when I rebuilt the computer’s Win 10 OS. While the Zoolz web site identifies my account, reinstalling the Zoolz software to my computer would not recognize the computer. Seems the service’s programming views the computer as ‘new’. Instead of having access to the current uploaded files, the company wanted me to create a new backup. So, what happens when the customer replaces their computer? How do you access the earlier files backed up?

  25. I have tried sending emails to Zoolz and they dont reply. Makes me question how professional they really are.

  26. Been using Zoolz Unlimited backup for 4 years now. no complaints. haven’t had to restore yet. have about 1.5 TB backed up. I did have to reimage computer where zoolz software runs, so the backups had to re-run and now my backups show 2 computers both have the same files. i didnt mind having to uplaod again as my internet is unlimited.
    Waiting to see what the renewal rate is. hope it stays the same 120$ for 5 yrs

  27. Their lifetime storage option for home use seems to work quite elegantly. I think they are a decent enough company.

  28. Im not using Zoolz for long but could not get pass the double 500GB lifetime for 30USD, my goal was to gave simple coud backup for my photos (about 120G 15k files) since i NEVER yet in 5years was lost a thing i want to restore i wasn’t that concerned about speed it will work with. So ofc after paymet was done i begin to test

    Backup software – very simple and clean enough, can’t think of any options i missed there, totaly good for me.

    Site – kinda so/so

    Upload speed – during upload phase it was constantly around 20mb/s so it took about 20h to complete upload… good for me

    Download speed – after i complete upload i immidiately attempt to restore everything in separate folder – delay before it strats was about 4h, then it strat stream for an average speed between 50mb/s and 90mb/s which is kinda limitation of my connection, so speed is defintly ok with my voulmes of data (it took less than 7h to download after it starts).

    Safety – PC was rebooted in the process and it “kinda” survived it, process continues when pc tirned on but resulting folder missed one file from 15k, i assume one that was downloaded during reboot, while in logs it was set as successfully restored, that is shame, but don’t be upset to much, as file was backed up ok and when i restore that specific file it was restored as it should, so no data loss here, but you might need to run restore more than once to get all you need in case PC was not online during all process.

    Vaults – works as expected, but i think there are lot of services that provide this also for free and with better GUI, even if they will not store your share for lifetime. Dissapointment that for home version you cant use instant vault storage, so double 500GB is more like single 500GB for backup + useless space for clunky sharing.

    I realy miss any client to talk with instant storage (Vault) from PC, if it can be connected as sort of drive this would have been just avesome, but it cant :/

    for me it worth what i paid

  29. I was very lucky I got 100GB lifetime storage for free – have uploaded over 40GB in a couple of days with no problems at all. It was a special offer! I would not pay to store my photos as they are already backed up to disc and external flash drives but the extra method to save precious photos is great.

  30. Zoolz customer service could be a bit better- they are are slow at answering emails and need reminding. I think they are a small operation. Having said that, their software is pretty good and works well (although it could be simplified for home use). They are also giving away 100GB cold storage for home users at the moment. I got a lifetime deal for 1TB storage for $30 which is good value. Overall, I would rate them as pretty good so far. Certainly good value for home users if you get a lifetime deal. You can also get free 7GB lifetime for their new intelligent storage via the website which makes file sharing easier. They seem better value than most Cloud providers and their software and mobile apps are quite elegant- automatically backing up specified folders . Restoring files worked well when i tried it.

  31. I agree that they are probably a small company as they don’t bother answering emails. Its a problem as some level of customer service is important int he cloud storage world. The lifetime plans are good value (although if they are small they may not be around forever) but $30 for 1TB lifetime storage is a good price. Apart from vastly improving customer service, I would suggest that they try to simplify and clean up their desktop clients and web interface. The web interface does certain functions, the desktop client does others. Looks a bit gimmicky and is not that intuitive. Pcloud is simpler. I found the mobile client on iOS to be slightly buggy.

  32. I have Zoolz Home. (my English is bad)
    Disappointed.
    Many restriction (need Crhome to Upload, no folder, no ftp, no webdav, no upload sharing, only COLD storage in app – 3-5h to restore, Instant Vault only in web, etc)

    And very slow real speed (not that shown)!!!
    Under 10Mbs (700Kbs) or under 1MB real speed transfer.

    No way. I regret my money.

  33. Zools is terrible. I bought a lifetime subscription with them to find out that their android viewer app had not been updated since 2015. You might think you are getting a good service from them, I already don`t, but just wait until they turn on you like they di to the people bellow. Invest elsewhere.

  34. Happened to see an ongoing promo for a lifetime storage plan with Zoolz, so I decided to read around to learn more about the service. A few reviews and articles specifically mention the fact that they store file metadata in a readily accessible format (as well as a couple of accounts being terminated because the filenames that they indexed had a “.torrent” extension), and that seems corroborated again here. I would think that would immediately negate any claims of “zero knowledge” if the company stores such info, has active processes that read it, and can take action (including termination of service) based on what they find digging through your files.

    1. Thank you for this post. I was considering signing up, but if they’re going to play FBI and dig through my stuff, I can let google do that for free… Screw these guys.

  35. I wish I had done some research before signing up with Zoolz.

    I loved the concept and bought a lifetime subscription. Now I know why they were selling it. Their solution to my problem – get a refund and buy our latest product. It is way more expensive, but we want your money!!

    Do not touch them.

    The product does not deliver; support is terrible at best – they blame my problems on windows scheduler. They have a very small staff and they can’t understand what one is saying, and they don’t read emails.

    I have wasted so much time and effort with them. I could write a book on my negative and extremely frustrations with them.

    Do not touch them!!

  36. It is useless there is a dirty trick with the 1000 file download. With their app on mac you cannot touch the hot storage. Who will have only 1000 files to upload? It’s crap. I have a 1 TB hot vault I cannot use because of the 1000 file limit. They are routing you to the cold storage. Really!!? I’ve only payed like a few bucks on sale for a lifetime subscription just wonder if there are any suckers who payed like 900 USD full price for this shitty storage.

  37. Zoolz is terrible. The backup is slow and cumbersome, and the billing and support office are infuriating and either dishonest or totally inept. Don’t give them your credit card number if you think you might ever want to cancel your account.

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Zoolz Home Review

Slow speeds hamper this otherwise good service.

Zoolz Home is a pleasantly easy to use online backup solution that has Amazon Glacier as its backend. This is, however, also its weakness as file recovery times are slow. Glacially, slow, even. Other than that it's a good service, as you can read in our Zoolz review.
Starts from$ 5 83monthly for 1000 GB
Visit Zoolz Home