Zoolz Review

Zoolz is a smart backup service with good functionality but some worrying security features.

By Joseph Gildred – Last Updated: 22 Mar'18

85%Very Good
Ease of Use
File Backup & Restoration
84%Very Good
Security & Privacy Policy

PlanFreeHEAVY (archiving)
Price Plan
$ 19 95monthly
Storage 100 GB 600 GB

25GB of hot storage, 75GB of cold storage. Up to 5 users on up to 5 devices.

500GB of hot storage, 100GB of cold storage. Up to 10 users on up to 10 devices.

Visit Zoolz

Zoolz Review

Zoolz Intelligent Cloud, or Zoolz for short, integrates with Amazon S3 and Amazon Glacier, providing both hot and cold cloud backup for businesses. However, as we’ll show you in this comprehensive Zoolz review, it’s the service’s smart features that really make it worth a look.

This advanced online backup platform offers a range of capabilities uncommon to the competition, including optical character recognition, facial recognition and the ability to search the actual content of stored files. Zoolz also provides zero-knowledge encryption (sort of) and secure file-sharing capabilities, as well as backup for mobile, MS SQL, Facebook, Instagram and popular cloud storage services like Dropbox, Box and Google Drive.

Stick with us as we take you through the features, costs, user experience and everything else you need to know before deciding if Zoolz is the best cloud backup solution for you. Or, if you’re ready to give it a test run, go ahead and sign up on Zoolz for a free 100GB of storage.

If you’re not in the mood for much reading, check out our Zoolz video review below.

Zoolz Review 2016 | THE BEST CLOUD BACKUP?!

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Strengths & Weaknesses


95% – Excellent

When it comes to nifty features, Zoolz doesn’t disappoint. It includes several that you might expect to find with a business-grade backup tool, and many more you wouldn’t.

For starters, Zoolz gives you access to two types of storage: hot and cold. Hot storage is meant for content that you need frequent access to, while cold storage is designed for archiving.

Hot storage, which utilizes the Amazon S3 network, gives you faster recovery speeds but comes at a higher price. Cold storage, which sends files to the Amazon Glacier network, has much slower recovery speeds, but also costs less.

Zoolz also gives users specialized “media storage.” Videos, audio and photos are stored in an optimized version for instant viewing (without buffering), while their full files are kept in cold storage.

In addition to sending your files to the cloud, Zoolz can send copies to local storage. This is called hybrid backup and is something we’d definitely recommend both SMBs and even ordinary consumers consider. Backup to a local device means faster restores, while backup to the cloud is safer in general because your data will be secured in a remote data center on RAID servers.

Another aspect of Zoolz that separates it from typical cloud backup services are its various data-processing algorithms, designed to both organize your data and help you search through it later. Zoolz collectively calls these features “Zoolz Intelligent,” and with good reason.

One Zoolz Intelligent perk includes the ability to use a search feature called eDiscovery to not only find stored files by name, but actually search stored file content, just like a search engine. Zoolz also has optical character recognition (OCR) capabilities, which can be used to search text in both .pdf files and images.

Additionally, tags like resolution, date taken, location and even dominant color are automatically created for every photo you backup, making it easy to filter them later on. Zoolz Intelligent can also recognize and tag common objects in photos — for example, cats and dogs — and even perform facial recognition.

Zoolz lets you remotely access content from its browser interface and mobile apps. Subscription plans also include backup for a certain number of mobile devices and MS SQL databases.

Like most backup tools today, Zoolz supports file sharing of any content you have backed up. Unlike many of those backup tools, however, it approaches file sharing with a level of security that should keep your content from ever falling in the wrong hands.

Shares with non-Zoolz users are accomplished by generating a secure link that can be password protected, have an expiry date set and send a notification every time a file gets downloaded.

We’ll take a closer look at both the user experience and backup processes later in this review.


85% – Very Good

Zoolz offers one of the more generous free backup plans we’ve seen to date, with 25GB of hot storage and 75GB of cold for business users. Many backup services don’t provide any free backup at all, just a trial. Still, for most users looking to backup even a single computer, that’s probably not going to be enough. If you need more space, Zoolz has one subscription-based business plan.

PlanFreeHEAVY (archiving)
Price Plan
$ 19 95monthly
Storage 100 GB 600 GB

25GB of hot storage, 75GB of cold storage. Up to 5 users on up to 5 devices.

500GB of hot storage, 100GB of cold storage. Up to 10 users on up to 10 devices.

600GB at $19.95 is very competitive for business backup, even with the 100GB of cold storage taken into account. By comparison, a 500GB Carbonite business plan costs $600 a year, which works out to around $50 per month. Granted, that’s backup for unlimited computers, whereas Zoolz caps you at 10, but it’s still significant savings.  

Of course, many business users will find they need considerably more storage space. For that, Zoolz offers a customizable “business” plan that lets you set your own hot and cold storage allotments (up to 50TB each), add high definition video streaming, set the number of mobile devices you want backed up and add MS SQL backup.

Business Plan:Cost per Month:
Hot Storage:$0.08 per GB
Cold Storage:$0.04 per GB
HD Streaming:$0.03 per GB
Mobile Device:$1 per device (multiples of 5; minimum of 5)
MS SQL:$10 each

With customized plans, you get the option of paying monthly or annually. If you pay annually, you’ll get two months free.

It’s fair to point out that Zoolz is using Amazon S3 for hot storage and Amazon Glacier for cold storage. If you were to buy Amazon S3 storage directly, you’d pay at most just $0.023 per gigabyte. Amazon Glacier would cost you at most $0.0125 per gigabyte.

That’s quite a bit less than Zoolz’s rates. Of course, you’d need a backup client like CloudBerry Backup to get your data into the Amazon’s servers, and would miss out on some of the neat Zoolz features we detailed above. Check out our CloudBerry Backup review if you prize flexibility beyond Zoolz’s features.

Ease of Use

80% – Good

Zoolz requires a business address in order to signup. Signup is quick, and once you’re logged into the browser, you’ll be prompted to download the Zoolz client, called Zoolz Intelligent, for your desktop or mobile device.

Desktop clients are available for Windows and Mac. For our review, we downloaded and installed the Zoolz Windows client, which took just a minute. Once running, the client lets you “smart select” or manually select content to backup, either for hot or cold storage.

We’ll walk you through the actual backup process in the next segment, but overall it’s mostly straightforward, though perhaps not as simple to use as services like Carbonite or CrashPlan.  

In addition to the desktop client, Zoolz offers a powerful web client to manage your account. The homepage of the interface is a dashboard that gives you an overview of how many active users and servers your account has, how much hot and cold storage space you’ve used, general stats, bandwidth usage and some other top-level information.

Along the left side of the dashboard are menu items that let you jump to other pages. These include:

  • Discover: search content from various devices and services
  • Users/Servers: add new users and servers to your account
  • Policies: create backup policies for your users
  • Settings: set versioning and deleted file retention
  • Audit: run audits on account activities
  • Reports: run reports on alerts, bandwidth usage, billing, etc.
  • Upgrade: change your storage plan

The general account overview options available should appeal to business users who need to keep careful track of their backup usage.

The web interface is also where you go to connect your cloud storage services and Instagram and Facebook accounts to Zoolz for backup.  Smartphone access to your backup is available for Android and iOS devices. Each Zoolz subscription also lets you backup a certain number of mobile devices, as mentioned earlier

Mobile backup options include more than just photos. You can backup documents, videos, music (Android only), contacts, messages, call logs and your calendar, too.

Overall, its one of the cooler looking and more versatile mobile backup apps we’ve had the pleasure to try out here at Cloudwards.net.   

File Backup & Restoration

90% – Excellent

During this segment, we’ll be taking a quick look at the backup process for a Windows computer. As mentioned earlier, the desktop client lets you either smart select or manually select files to backup.

The smart select options are somewhat handy, letting you automatically backup files of certain types and in certain locations.

Truthfully, though, we didn’t find Zoolz smart select to be quite smart enough. For example, you could tell the client to backup “office” documents and it’ll backup MS Office files — but only those located on your desktop or in your documents folder. We would prefer it if Zoolz could find and backup office files no matter where they’re located in our file system. The same goes with smart selection of picture, audio, video, financial and eBook files.

Both Backblaze and Carbonite can automatically backup files of certain types regardless of location, which saves you from having to make sure your files are in a specific folder. Manual backup selection of folders and files happens on the “my computer” tab.

This method of planning your backup is more time consuming, but chances are you’re going to have to go through it anyway given the limitations of smart selection. The third tab, cold storage, lets you tag files and folders for archiving by adding their path

As you tag content for backup, Zoolz will estimate how much space it’s all going to take near the bottom of the desktop client. The cloud icon is for hot storage and the snowflake icon is for cold storage.

Once you’ve made your backup selections, the next step in creating a backup plan is to set a schedule. By default, Zoolz runs every two hours. You can decrease that interval to as little as five minutes or increase it to as much as 24 hours.

If you’d rather not run backups on set intervals, you can also tell Zoolz to backup your computer at a certain time of day. Unless you need more routine backups, this is the method we’d suggest, as it lets you set your backup to run over the evening, when you’re not busy working.

Other available settings include an option to throttle your backup bandwidth so that it doesn’t interfere with system resources and the ability to set up hybrid backup.

Once your backup plan is set, you can monitor its progress and revise any stage of it from the Zoolz desktop dashboard.

If you’d like to backup a cloud storage account, or your Facebook or Instagram account, that can be set up from the web interface by going to the “discover” page and selecting the option, “add service.”

The Zoolz setup wizard will guide you through the process, which should only take a few minutes

Once everything is backed up, you can restore from the desktop client by selecting the “restore” option on the bottom-left side of the dashboard. This will open a restore window.

Navigate to the folder or files you want to restore and tag them. When you’re finished, hit the “next” button near the bottom of the client.

Note that you can also restore content from other devices you have backed up to Zoolz by hitting the “restore from a different account” button, which is handy in the event of a hard drive crash or misplaced device. On the next screen, you’ll be able to pick a restore location.

You can also choose to run a multi-thread download, which will be faster but take a larger toll on your system’s resources. There’s an option to restore to both the location you indicate and a local storage device, too, plus set a date range. Click “next,” and the restore process will begin.


84% – Very Good

To test how long it takes to get data into backup (hot storage) and recover it, we performed a series of tests using a gigabyte test file. This test file was actually a compressed file that contained various different file types, including images and a video file.

Tests were performed in Mexico, over a WiFi connection with 5Mbps upload and 20Mbps download speed. Keep in mind your own times will vary based on your connection speed and location.

 Test One:
Test Two:

On average, it took 46 minutes to upload our test file and 15 minutes to download it. Those speeds are very good, as we would expect of a backup service integrated with Amazon S3 and servers in the U.S., UK and Australia.

With Zoolz, it actually gets better, too. File backups use block-level transfer algorithms. That means that subsequent backups of a file only send the delta (the part of the file that changed) to the cloud, rather than recopying the whole thing, speeding up the whole process by a great deal.

Security & Privacy Policy

70% – Decent

Zoolz is a zero-knowledge backup service, which means your files are encrypted on your machine (client-side) before being sent to the Zoolz servers, they won’t be decrypted until you restore them and only you know the encryption key.

With zero-knowledge encryption, nobody at Zoolz can ever read your content, which is a good thing. It also means that if you forget your password, Zoolz won’t be able to reset it, which is less good. If you don’t want to lose access to your content, make sure you write your password down or use a password manager, like LastPass.

The level of encryption used is AES-256, which is what most cloud storage and backup services use. The “256” means that the encryption key used to scramble your content is 256 bits long, which would take an estimated several billion years for even the world’s fastest supercomputer to crack.

More susceptible to cracking is the actual password you set. To prevent that, you’ll want to make sure you take steps to create a strong password. You also may want to take advantage of Zoolz’s two-factor authentication (2FA) option.

With 2FA on, logging into your account will require your standard user credentials and a security code sent to your mobile device. That way, anybody who cracks your password still won’t be able to login without also having your phone.

As a zero-knowledge service, Zoolz can’t actually give readable copies of your content to third-parties or even turn them over under a court order. However, the same may not be true of your file metadata. According to the Zoolz privacy policy, when you backup files, you send Zoolz the names of files and directories.

This is somewhat concerning since typically zero-knowledge services don’t record metadata information like that, but apparently Zoolz does. That could be used to identify what you’re storing, including torrent files.

Your IP address is also recorded, in addition to other personal information. For businesses, this includes your business name and number of employees. Zoolz states that it uses that information for support services, which is reasonable, and also to market other services to you. The privacy policy also makes clear that Zoolz will not sell your information to third parties for marketing purposes.


80% – Good

Direct support for Zoolz Intelligent Cloud can be sought via a help-desk web form, which will get you an email response. Zoolz has online chat, but it’s primarily for sales. There is no support telephone number.

Zoolz Business plan subscribers get upgraded to something called “gold support” and have access to a dedicated account manager. For whatever reason, Zooz doesn’t make it clear on its website what gold support entails, exactly.

Support technicians work 24/7. We fired off a few test questions to gauge response time during the week and received responses back consistently in around six hours.

For DIY support, Zoolz maintains a searchable wiki page. Wiki categories include access to videos and getting started guides for new users, plus a troubleshooting section. Overall, we were pretty happy with the quality of the support wiki.

The Verdict

While the Zoolz user experience feels a bit clumsy compared to some of the competition and the client could do a better job of intelligently finding and tagging file types for backup, overall the service has enough outside-the-box features to make it worth a little hassle.

We were particularly impressed by its ability to search file content — even text in .pdf files and images — and perform facial recognition. We also like the option of cheaper cold storage.

Perhaps the biggest concern, and one some users won’t be able to overlook, is that Zoolz still snags your file metadata, which makes its claim to be “zero-knowledge” a tenuous one, at best and why fans of this feature may want to check out our best zero-knowledge cloud services article instead.

That’s our take: if you have experience with Zoolz, we’d love to hear from you in the comments below. Thanks for reading.

PlanFreeHEAVY (archiving)
Price Plan
$ 19 95monthly
Storage 100 GB 600 GB

25GB of hot storage, 75GB of cold storage. Up to 5 users on up to 5 devices.

500GB of hot storage, 100GB of cold storage. Up to 10 users on up to 10 devices.


Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup


Courier Recovery Service
Browser Access
Mobile App Access
Deleted File Retention


Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant


24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum


File Sharing
Device Sync
Free Trial

Zoolz Review

Inadequate security keeps this service from climbing higher

Zoolz is a smart backup service with good functionality but some worrying security features.
Starts from$ 19 95monthly for 600 GB
Visit Zoolz

43 thoughts on “Zoolz”

  1. I researched web storage using this site, and decided to give Zoolz a try. Their cold storage concept looked interesting, and the price allowed me to go out to dinner once more than I otherwise would have if I had gone with one of the better known sites like Carbonite. I don’t have a lot to compare them to, but so far I am only modestly impressed. The interface is pretty simple – a little too simple even – and not hard to use. Zoolz does seem to work right, but it works VERY SLOWLY. It took literally a week for it to back up 75 gb over a good cable connection. If my computer crashed and I wanted to restore my data, it would probably take a long time. When I emailed them a question about this, there was no reply. So I am not a big fan so far – but Zoolz is inexpensive, and it does appear to get the job done.

  2. I have a few terabytes of data that is important to me. My internet connection speeds are consistently 110 MB/s download and 30 MB/s upload. I am, for the most of the time, the only user of the internet. During free trial, the upload speeds were around 2 MB/s to 3 MB/s. Though it was far from taking advantage of full upload speeds, I was happy to see that the time it would take to complete backup would be bearable. But the trial stopped at around 50 GB, after which I would have to sign up for a plan to continue, which I did. Unfortunately, the upload speed had an immediately drop to around 1.2 MB/s soon after I restart the backup. The upload speed has been steadily declining. I have signed up for about 30 days. Currently the upload speed is around 65 kB/s. I had contacted support and had tried very methods it had suggested. Nothing worked! It will take 84 days to upload 4 TB of data. And how long will it take if I need my data back? I would not know it, would I? Because the plan does not work the way
    I was told it would have.

  3. I use the Business plan of Zoolz, 1 TB for $300 and I totally rely on it, I have been saved a couple of times by Zoolz, once from a hardware failure and the second from cryptolocker.

    The solution is way to easy to use and I have it running for 10 of my users and 3 servers, I contacted support once and they were very professional, they asked for logs and information, but the solved my problem in not more than 4 hours.

    I am really glad to be using Zoolz and I am satisfied with the performance and service I am getting for such a small amount of money.

  4. I am testing it for 5 days. Here are some my comments.
    – Upload:
    The files are proceeded with “anaylzing”/”Preparing”, and then uploading. The issue is it spend too many time at the first two steps, that cause the overall upload is very slow.

    – Restore:
    I can restore files successfully from web app. But from client, I have need finished it, the client always pend there, files will downloaded, but a whole day about 45M files downloaded. And you can only request 1 restore from client until it finish.

    Although I can restore file from web, but I am not sure if I can smoothly restore file over 1G from browser, and after 1 day, the restore link will expire.

    – Price
    $3 per month, I can just say it is all right.

    – Other issue
    If you enable multi-thread function in client, you will notice, even you stop the upload, it still doing that( I install some kind system monitor software so I can see it still occupy upload bandwidth ). I think it is a bug.

    By monitoring, the two client:upload and restore, will always use high CPU and bandwidth timely.

    – Support
    I wrote some mails, but only receive Rasha’s reply, he/she is professional, but the other email to others, even a lady who mail me says she is my Home Contact, no reply.

    So I will give up it, the most reason is I cannot restore well.


  5. I’ve singed up with zoolz since all I need a is cold storage, where my files are saved and never got deleted till I decided to delete them. My Bell internet speed is 15Mbs down and 1Meg up. I am monitoring the upload speed in pfsense router and its constantly running at 1Mbps. I am able to upload 10GB per day and so far after a month, I’ve uploaded around 350Gb. The best thing about zoolz, its even let you upload files from NAS drives and external drives. I am extremely pleased with zoolz.

  6. I’ve been trying to back up 120 GB from my home network since November of last year. It still has not completed after almost a year.

    I find this software flaky and I have not been able to stop it from hogging the entire house’s network traffic and grinding everything to a halt.
    I have tried throttling and scheduling.
    I have also tried Netbalancer.
    Zoolz does whatever and whenever it wants.
    Alas after almost a year I’m going to uninstall it.
    I don’t have faith that if disaster happens that I am covered.

  7. Agree with some of the reviews here. I stay in Singapore and initially during trial the speeds were great. Once I sign up, 2 weeks later notice the speed drop.. then later 5 times slower! and now forever slow! Though I kept reading it never throttles.. but I doubt so..
    Easy to used, but not fast enough if you have got Terabytes of waiting to upload.
    Shall try their tech support and see how it goes.

  8. I was impressed by the prices of Zoolz cold storage, I had a pull back when I read the review here regarding the slowness, I gave Zoolz a try (Trial), I was really impressed by the way you can select files, they call it smart selection, it makes the selection very easy.

    I did not have any issues with the speed or performance at all, I contacted the Zoolz support to check why some users reported the slowness, they said that all the slowness was fixed in the new builds.

    I currently use zoolz for my business usage and I am satisfied with it

  9. Love it, we are using it for our company, we got 5 TB of data, and its supper fast, its using Amazon AWS, which is amazing for us, also we have 10 Servers and 5 TB of data on NAS Units, we uploaded everything, great work guys , Keep it up, the new users management with Labelling is amazing

  10. Wow…I just got out of the entire zoolz experience after a year of bad tech support, glitchy software, and finally having my upload capability throttled to 20MB a day.

    The final saga started by being being zoolz-less since early June due to the software crashing non-stop. I went back and forth with tech support folks who had no clue what to do. At one point they actually told me “you just have to wait for the new build”. LOL. That didn’t work either, but eventually one of them solved the problem.

    Yet then I found another problem–the big thing zoolz sold themselves on, RAW file previews for photos, stopped working with .dng format. The universal Adobe format wasn’t recognized! Don’t worry, they said–“it will be fixed in another build”.

    So then I then proceeded to re-upload EVERYTHING for the fourth time in a year. I am a home user on a Mac, with about 2TB in files, all personal.

    Then…about 25% of my way through rebacking everything up, my uploading suddenly all of a sudden, my upload slowed to 20 MB per day. After a couple days, then I realized it wasn’t going to change…so I email the ever-so-helpful tech support.

    “Support” said it’s because other users have compromised the unlimited plan I was on (was–notice the past tense) because of uploading illegal files and using zoolz as a business repository. So therefore, they couldn’t guarantee any upload speeds. So they said they would refund me the rest of my contract so I can purchase a new plan.

    WHY was this a problem? Well I purchased a five year contract for about £100. With unlimited upload capability. I don’t need crazy unlimited, about 2TB with the room to grow perhaps (I am an avid amateur hobby photographer). So the only plan that would suit my needs (which are not much as a home users, maybe 2TB of data) would cost £200 per year.

    Hmm…so let’s strongarm the guy who purchased our low-money maker plan just before we got rid of it, get him on a plan that would cost him £900 more over five years.

    Amazon is now offering cloud storage for $60 per year, unlimited everything. Only $12 per year if you want to back up only photos. And zoolz uses the amazon glacier system anyway…

    Despicable company, bad software. Avoid. Don’t bother with these incompetent crooks.

  11. Needed to upload about 112 GB to start with. I have HS internet. Lost exact count of time but it only took about 19 hours which really surprised me. Uploads started at about 2-3mbps and I was upset thinking it would take 15 days at that rate, but later upload speeds increased significantly and I noticed speeds of around 16-18 mbps. This works great for me since I don’t need instant restore from this service.

  12. Stay FAR FAR away and DO NOT TRUST ZOOLZ. Complete scam. We started with an unlimited plan for $60/year, and they jacked it up to $1620 after 2 years, literally holding 5TB of data hostage unless we paid. Absolutely unbelievable, and probably illegal. Who knows how much they would charge to actually restore a lost backup. Please spread the word- this company is BAD NEWS.

    1. UPDATE: I am sure I am just rare customer who got caught in the cracks, but we had a tough experience with Zoolz. We started with an unlimited-space plan for $60/year, but after 2 years, our price apparently increased to $1620 (we uploaded 4.5T of data). Zoolz ended our subscription without notice, and only offered to upgrade to a much more expensive service. Happily, they did finally offer to continue with the same deal we started with. I guess I wish it didn’t take complaining and threatening to post bad reviews.

  13. I had an account for just under a year, the support was useless, these people managed to make a complete mess of 5 TBs of important documents, lost most of it due to their incompetence, I am now with Datacastle RED who are not only less on cost but actually provide support when needed, the tool is very easy to use with great performance on both uploads and downloads.

    Also did some research on this business due to all the problems as I was very concerned how secure my documents were being managed – look further up this thread for fake reviews on Zoolz from Ahmad Bushnaq 2014/06/23 at 00:50 and Mo 2015/04/20 at 22:54, one works in Zoolz sales and the second is the CEO. Not sure if there reviews are appropriate on here. Also, this is NOT a UK business, they’re based in the middle-east.

    Think very carefully before trusting your documents with these people!

  14. I saw the Zoolz special ($39 for lifetime 500gb/500gb). I bought into it. But after comparing the files I checked off to back and the files at the site, I noticed that it only backed up about 70% of the files I marked to backup. When I checked my local files (marked files that have been backed up), they all show as backed up.. I sent a support ticket, but it look like they have never had this issue before. I even asked if there is a way to do a total reset (they don’t know.). It’s also seems that tech support doesn’t work on weekends. I’ll be asking for a refund..

  15. What a waste of time. We went with a rigid plan to backup 3 million files about 10 TB of data to keep off premises for an emergency recovery.

    What a joke! After 3 months of running backups daily, the data has not been completed (I have 200 MB Internet up/down service).
    The tech support is USELESS. They take 24 hours to respond each time, and when they respond they ask you to run logs reports for another 24 hours and send then the logs, which you can’t because the logs are so big you can’t email them.

    After 7 days of back and forth on emails from support, their recommendation was to restart the backup from the beginning because I have “TOO MANY FILES”

    WTF ???? These F***ing geniuses sell a backup service but you can’t put too many files?

    Deduplication service doesn’t work because, (you have to laugh here) they said and I quote “It seems that you have uploaded a lot of files that you have already uploaded before (not recommended). Please be informed that the De-Duplication feature was designed to save only your bandwidth. This way, you have to delete all your files and start a new backup job.”

    GO with another service.

    Recommended – NO F***ing WAY!!!

  16. I’ve been customer for few years Genie and afterword of Zoolz and canceled recently after I understood that:
    1. You can never downgrade memory just upgrade.
    2. Their cost is higher than their competitors.

    In addition after I canceled they charged me for an additional month.

  17. I have bought the lifetime 500GB live + 500GB cold so that I can browse my 200GB+ of photos more-or-less anywhere. So far I have only been using the ‘live’ (‘vault’) storage. Over the last few weeks I have ‘dropped’ most of my 200+GB of files onto my ‘live vault’ under the ‘My computers’ tab of the Zoolz web page interface. I have used the Android app to spot check the upload; no problems spotted.

    The Zoolz Android app is simple and obvious in its operation and lets me browse my directory structure easily. Its speed and smoothness (lack of glitchyness) make browsing quick and pleasant. The web page interface on the other hand is clunky and I have been having troubles with browsing directories with more than 100 files.

    Though the web-based upload is clunky it has (apparently) been working well. If I drop a several thousand files on the page (limit is 1000 at a time but I have been able to drop many times) and a particular file fails it can be tedious to find it to resume the download.

    I have not been able to get the web-based browsing to operate nicely for directories with more than 100 files. Upon navigating to a directory 100 files are shown. If ‘grid’ if chosen (rather than ‘list’) I can find no way to scroll to more files (than the 100 showing). If ‘list’ is showing then ‘page down’ key will expand the length of the list when the end of the scroll bar is reached. However, I then see 2 or more copies of the same file in the list and it apparently gets worse as I use pageDown repeatedly.

    So, for a place to keep all my photos for convenient browsing *via an Android* device its it
    actually quite nice. The one-time price for lifetime storage is also very good. The laptop-based upload via a web-based app is clunky but seems to work. As things stand now I will only use an Android device (but that’s nice) to browse and will avoid browsing on my laptop since that interface is so quirky for large directories. (I have been in contact with tech support. Yes, 24 hours for an exchange seems standard but they have kept at it. Unfortunately they want remote access to my computer to explore the problem. I am not inclined to allow that – if the web interface shows the same quirky behaviour on any of my 5 computers on any of Chrome, FireFox, or Edge then I’m thinking they should be looking at the code for their interface, not one of my computers.)

  18. Zoolz is a complete farse! This so-called “Reinventing the personal cloud. Smart and secure backup for all your precious photos, videos and personal documents.” lost over 4 terabytes of important documents.

    I sent 4 terabytes to my Zoolz home acct, which took weeks to upload. Then I noticed some documents had disappeared, I asked for help from Zoolz who came back after several weeks with nothing they could do. I also tried calling them, but got nowhere.

    I’ve put this bad experience down to my poor judgement in trusting a business that doesn’t seem to have any idea what they’re doing. I’m now with another cloud backup business who are not only cheaper, but they help me whenever I need help.

    Please think twice before choosing Zoolz Home if you value your documents.

  19. An aquaintance had account terminated by Zoolz for copywrite infringement. But all of uploaded files were securely encrypted before leaving the computer. How is it that Zoolz can identify infringing files unless the software passes the encryption key to them, or that encryption doesn’t even happen. Vary suspicious. I would not trust.

  20. Definitely not happy with this. It keeps stopping the backup. I have left my computer on for days trying to upload all my files but keeps stopping. I continually have to manually reset it. I wish I could get my money back. Not compatible with my OSX Sierra. Customer support is terrible.

  21. I prefer pCloud. I have used the pCloud service for several months and it has not disappointed me.

  22. If zoolz uses Amazon Glacier, why don’t you use Amazon Glacier directly if all you want is to store your files?

    However, Glacier becomes very expensive if your files exceed more than a terabyte.

    I have practically used every storage out there and here are my takes.

    1. Cloud storage with direct file hosting and API:
    a. Amazon AWS (fastest. I’m only using S3 and Glacier. 10,000 put/fetch so you mostly pay for storage
    b. Google cloud (10,000 put/fetch, so you mostly pay for storage
    c. Backblaze B2 (easiest & friendliest. Generous put/fetch. Cheapest cold storage)
    d. Microsoft azure (requires programming background and advanced knowledge. steep learning curve)

    2. Cloud storage with collaboration and file sharing (I don’t bother with less than 10 GB)
    a. box (best for business)
    b. pcloud (best upload speed, best virtual extension drive. Has some problems syncing sometimes)
    c. OneDrive (best for documents. I will not extend subscription. All files will be migrated to pcloud. Will keep downgraded 5 GB storage. I initially had free 25 GB but microsoft downgraded that. missed the extension request. with seagate offer, I got 300 GB, which expires this December 2017. Microsoft has 50 GB only of paid storage, which is not enough for my files. The next upgrade size is 1 TB, which is costly for things that are included which I can normally do on a pc)
    d. Google drive (storage for personal files)
    e. mimedia
    f. mega (best free storage and sharing for audio and video , 50 GB)
    g. 4shared (best for searching other people’s media files)
    h. yandex
    i. mediafire (best for sharing big files and file hosting)

    3. Private cloud storage
    a. Amazon cloud (unlimited storage. Slow upload speed. Can also share but very slow speed. Storage for bluray movies, hi-res audio)
    b. mail.ru (free 25 GB cloud with sync included in mail subscription. Sync app available. Can also collaborate)

    4. Specialized hosting
    a. adobe cloud (hosts pdf files only. slow interface)

  23. It seems to be a great app as well of the others just depending what ur wanting as well as it comes with a lot of different ways and files that you can save them and the memory is a lot very good

  24. I subscribed to Zoolz some months ago. The upload (at 12 mps via Comcast) was slow for 707 GB of data from one computer and several networked hard drives. However the major problem occurred when I rebuilt the computer’s Win 10 OS. While the Zoolz web site identifies my account, reinstalling the Zoolz software to my computer would not recognize the computer. Seems the service’s programming views the computer as ‘new’. Instead of having access to the current uploaded files, the company wanted me to create a new backup. So, what happens when the customer replaces their computer? How do you access the earlier files backed up?

  25. I have tried sending emails to Zoolz and they dont reply. Makes me question how professional they really are.

  26. Been using Zoolz Unlimited backup for 4 years now. no complaints. haven’t had to restore yet. have about 1.5 TB backed up. I did have to reimage computer where zoolz software runs, so the backups had to re-run and now my backups show 2 computers both have the same files. i didnt mind having to uplaod again as my internet is unlimited.
    Waiting to see what the renewal rate is. hope it stays the same 120$ for 5 yrs

  27. Their lifetime storage option for home use seems to work quite elegantly. I think they are a decent enough company.

  28. Im not using Zoolz for long but could not get pass the double 500GB lifetime for 30USD, my goal was to gave simple coud backup for my photos (about 120G 15k files) since i NEVER yet in 5years was lost a thing i want to restore i wasn’t that concerned about speed it will work with. So ofc after paymet was done i begin to test

    Backup software – very simple and clean enough, can’t think of any options i missed there, totaly good for me.

    Site – kinda so/so

    Upload speed – during upload phase it was constantly around 20mb/s so it took about 20h to complete upload… good for me

    Download speed – after i complete upload i immidiately attempt to restore everything in separate folder – delay before it strats was about 4h, then it strat stream for an average speed between 50mb/s and 90mb/s which is kinda limitation of my connection, so speed is defintly ok with my voulmes of data (it took less than 7h to download after it starts).

    Safety – PC was rebooted in the process and it “kinda” survived it, process continues when pc tirned on but resulting folder missed one file from 15k, i assume one that was downloaded during reboot, while in logs it was set as successfully restored, that is shame, but don’t be upset to much, as file was backed up ok and when i restore that specific file it was restored as it should, so no data loss here, but you might need to run restore more than once to get all you need in case PC was not online during all process.

    Vaults – works as expected, but i think there are lot of services that provide this also for free and with better GUI, even if they will not store your share for lifetime. Dissapointment that for home version you cant use instant vault storage, so double 500GB is more like single 500GB for backup + useless space for clunky sharing.

    I realy miss any client to talk with instant storage (Vault) from PC, if it can be connected as sort of drive this would have been just avesome, but it cant :/

    for me it worth what i paid

  29. I was very lucky I got 100GB lifetime storage for free – have uploaded over 40GB in a couple of days with no problems at all. It was a special offer! I would not pay to store my photos as they are already backed up to disc and external flash drives but the extra method to save precious photos is great.

  30. Zoolz customer service could be a bit better- they are are slow at answering emails and need reminding. I think they are a small operation. Having said that, their software is pretty good and works well (although it could be simplified for home use). They are also giving away 100GB cold storage for home users at the moment. I got a lifetime deal for 1TB storage for $30 which is good value. Overall, I would rate them as pretty good so far. Certainly good value for home users if you get a lifetime deal. You can also get free 7GB lifetime for their new intelligent storage via the website which makes file sharing easier. They seem better value than most Cloud providers and their software and mobile apps are quite elegant- automatically backing up specified folders . Restoring files worked well when i tried it.

  31. I agree that they are probably a small company as they don’t bother answering emails. Its a problem as some level of customer service is important int he cloud storage world. The lifetime plans are good value (although if they are small they may not be around forever) but $30 for 1TB lifetime storage is a good price. Apart from vastly improving customer service, I would suggest that they try to simplify and clean up their desktop clients and web interface. The web interface does certain functions, the desktop client does others. Looks a bit gimmicky and is not that intuitive. Pcloud is simpler. I found the mobile client on iOS to be slightly buggy.

  32. I have Zoolz Home. (my English is bad)
    Many restriction (need Crhome to Upload, no folder, no ftp, no webdav, no upload sharing, only COLD storage in app – 3-5h to restore, Instant Vault only in web, etc)

    And very slow real speed (not that shown)!!!
    Under 10Mbs (700Kbs) or under 1MB real speed transfer.

    No way. I regret my money.

  33. Zools is terrible. I bought a lifetime subscription with them to find out that their android viewer app had not been updated since 2015. You might think you are getting a good service from them, I already don`t, but just wait until they turn on you like they di to the people bellow. Invest elsewhere.

  34. Happened to see an ongoing promo for a lifetime storage plan with Zoolz, so I decided to read around to learn more about the service. A few reviews and articles specifically mention the fact that they store file metadata in a readily accessible format (as well as a couple of accounts being terminated because the filenames that they indexed had a “.torrent” extension), and that seems corroborated again here. I would think that would immediately negate any claims of “zero knowledge” if the company stores such info, has active processes that read it, and can take action (including termination of service) based on what they find digging through your files.

    1. Thank you for this post. I was considering signing up, but if they’re going to play FBI and dig through my stuff, I can let google do that for free… Screw these guys.

  35. I wish I had done some research before signing up with Zoolz.

    I loved the concept and bought a lifetime subscription. Now I know why they were selling it. Their solution to my problem – get a refund and buy our latest product. It is way more expensive, but we want your money!!

    Do not touch them.

    The product does not deliver; support is terrible at best – they blame my problems on windows scheduler. They have a very small staff and they can’t understand what one is saying, and they don’t read emails.

    I have wasted so much time and effort with them. I could write a book on my negative and extremely frustrations with them.

    Do not touch them!!

  36. It is useless there is a dirty trick with the 1000 file download. With their app on mac you cannot touch the hot storage. Who will have only 1000 files to upload? It’s crap. I have a 1 TB hot vault I cannot use because of the 1000 file limit. They are routing you to the cold storage. Really!!? I’ve only payed like a few bucks on sale for a lifetime subscription just wonder if there are any suckers who payed like 900 USD full price for this shitty storage.

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Zoolz Review

Inadequate security keeps this service from climbing higher

Zoolz is a smart backup service with good functionality but some worrying security features.
Starts from$ 19 95monthly for 600 GB
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