Zoolz Home Review

Zoolz Home Cloud Backup is an easy-to use-online backup solution that has Amazon Glacier as its backend. This is, however, also its weakness as file recovery times are slow. Glacially, slow, even. Other than that it's a good service, as you can read in our full Zoolz review.

By Branko VlajinWriter
— Last Updated: 20 Sep'18
2016-08-13T05:15:00-08:00
Table of Contents Rating
Features
84%
Very Good
Pricing
78%
Good
Ease of Use
82%
Good
File Backup & Restoration
86%
Very Good
Speed
70%
Decent
Security
80%
Good
Privacy
90%
Excellent
Support
90%
Excellent
User Reviews & Comments

Good
Starts from $ 583 per month for 1000 GB
Visit Zoolz Home
Best Online Backup Reviews

Zoolz is an online backup provider that relies on Amazon’s global network of data centers. Thanks to that, it uses Amazon Glacier to help users protect their data at a reasonable cost.

Zoolz Home Cloud Backup has decent prices, strong security and average speeds. It’s also easy to use, supports backing up to local devices and can backup and preview RAW files. Those features, along with private encryption and multi-threaded backup, earn it a place on our best online backup list.

That’s not to say the service doesn’t have downsides. The most obvious one is file recovery, but you can’t place the blame on Zoolz because Amazon Glacier is designed for cold storage. That means it’s meant to archive data at a bargain price but sacrifices delivery time. Zoolz Home Cloud Backup also lacks two-factor authentication.

If you want a more powerful version of the service, you should read our BigMIND Home review. BigMIND Home comes from Genie9, the same company that created Zoolz Home Cloud Backup. Otherwise, stick with us as we go into the details about the service in this Zoolz Home Cloud Backup review.

Strengths & Weaknesses

Strengths:

  • Uses Amazon Glacier
  • Private encryption
  • Multi-threaded backup
  • Block-level backup
  • Backup by file type
  • Continuous backup
  • Share with five users
  • Decent pricing
  • File versioning
  • Mobile access

Weaknesses:

  • No unlimited backup plan
  • Versioning limited to 30 versions
  • Slow download speed
  • No two-factor authentication

Alternatives for Zoolz Home Cloud Backup

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Features

84% - Very Good

Zoolz Home Cloud Backup helps you backup your personal computers and external drives. Once you do that, you can be sure your files are safe from losses caused by hard drive crashes or other software glitches.

Zoolz Home Cloud Backup, like other online backup services, replicates the structure of your files in the cloud. That’s the main difference between cloud backup and cloud storage services. In short, cloud storage uses a sync folder as its central point and forces you to place everything in it.

That said, Zoolz Home Cloud Backup has a couple of features that are common among cloud storage services: Vaults and file sharing.

Vaults are storage places where you can upload files or folders from anywhere to your Zoolz account using a simple drag-and-drop method. You can also copy backed up files or folders to them for sharing. Your Vault can be “instant” or “cold.” Business users can have both, but Home users can only add “instant” Vaults to their accounts.

The pricing model for adding Vaults is where the similarities with cloud storage services stop because a 1TB “instant” Vault will set you back $400 per year. That’s more expensive than some of the priciest cloud storage services on the market. For that reason, we advise you to use our cloud comparison tool to see which cloud storage services are best.

There are many providers in our best online backup, but unlike them, Zoolz Home Cloud Backup doesn’t use its own data centers. Instead, it relies on Amazon Glacier. If you’re unfamiliar with that service, read our Amazon Glacier review. Amazon Glacier is a cloud infrastructure service that focuses on cold storage, which makes it great for archiving data.

Amazon Glacier is cheaper, but it isn’t fast when retrieving data. We’ll talk more about speed in the corresponding section below.

Zoolz Home Cloud Backup’s other features include throttling, which lets you control the upload and download speeds, continuous backup and backup scheduling. Continuous backup helps you keep your backup data up to date.

After the initial backup completes, which may take a long time, continuous backup only uploads files when you change them. To do that, Zoolz Home Cloud Backup uses a block-level file copying algorithm. In the end, continuous backup saves you time and bandwidth, so we recommend using it.

Backup scheduling lets you set a time for backups in case you’d rather run them when you’re not working.

Zoolz Home Cloud Backup can do hybrid backup, too, which means it can backup data to local devices. Local devices include servers and network or local drives. It’s wise to use hybrid backup because you’ll implement the 3-2-1 backup strategy and get the benefits of local and remote backup.

Zoolz Versioning

File versioning lets you go back in time and retrieve previous versions of files if you’ve made an unwanted edit or are the victim of file corruptions from ransomware. Zoolz Home Cloud Backup’s versioning keeps up to 10 file versions and doesn’t delete them. For comparison, Backblaze deletes your versions after 30 days.

That said, Backblaze has its upsides, such as unlimited storage for cheap and being easy to use. If that sounds interesting, read more about it in our Backblaze review.

Zoolz Home Cloud Backup can backup all RAW formats and generates image previews for RAW images, so it’s great for photographers. Once you upload them, you can use the centralized web console to preview your RAW and .jpg images.

Zoolz Home Cloud Backup uses private encryption, but it lacks two-factor authentication. We’ll talk more about security in the “security” section. If you want to learn more about online backup features and services, consult our online backup library.

Zoolz Home Features Overview

Starts from$ 583per month for 1000 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
Unlimited

Pricing

78% - Good

Unlike many cloud backup services, Zoolz Home Cloud Backup offers a family plan. If you subscribe to it, you can share space between five users.

Family
  • Current Discount: $39.95
  • 1000 GB Storage
1-year plan $ 5.83 / month
$69.99 billed every year
Heavy
  • Current Discount: 99.95
  • 4000 GB Storage
1-year plan $ 20.83 / month
$249.99 billed every year

As of writing, the discounts are hefty and have been present for a while, but there’s no telling how long they’ll last. They might be perpetual like those offered by many other cloud providers. People prefer getting a discount, so it’s a good marketing ploy.

The Family plan is currently $39.99 per year and provides 1TB of shared space for five users. It can also be used to backup three external or network drives. For comparison, IDrive’s 5TB plan is almost twice the cost at $74.62 per year, but it offers five times the storage space.

You can use IDrive to backup unlimited devices, too, so it can work well for families. Learn more about it in our IDrive review.

The Heavy plan is $99.95 at the moment and can backup unlimited external or network drives. That’s the same as IDrive, but IDrive can be used to backup smartphones, too, which Zoolz Home Cloud Backup can’t do.

IDrive has its share of problems, though, most notably the lack of multi-threaded backup and limited versioning.

If you’re not sure about Zoolz Home, you can use the free 14-day trial, which comes with 50GB of cold storage to test it.

 

Ease of Use

82% - Good

You’ll mostly use the desktop client to manage your backup. It’s available for Windows and macOS. If you need Linux support pick a service from our best online backup for Linux roundup.

You can’t backup everything with a single click, but Zoolz Home Cloud Backup lets you automatically backup files based on categories such as pictures, documents, music and videos. You can also select specific folders in your file system for backup, as well.

Regardless of the way you go, the desktop client is easy to use and attractive. As you select data for backup, a bar near the bottom shows how much data you’re backing up and how much you have left.

Once you’ve created your backup plan, you can monitor its progress from the client, pause it, tweak settings and initiate the restore process.

You can tweak when Zoolz Home Cloud Backup can run in the “resource optimization” tab of the settings. There’s also a feature that’s rare among cloud backup clients: an option to pause backup while displaying presentations, playing video games or watching movies.

Zoolz Home Cloud Backup, like most cloud services, has a web client which helps you manage your account and backup while you’re away from your computer, or rather computers, because the Zoolz Home Cloud Backup dashboard shows your active computers, along with account status, how much storage you’re using and system alerts.

The client is clear and easy to use. You can navigate using the menu near the top of the screen.

The “my computers” button will send you to a page where you’ll see files from all your devices stored in the cloud. You can browse the files or search them by using the search bar. It’s fast and lets you search in the current location or all locations.

The mobile apps for iOS and Android let you do the same and enable you to share files, stream videos, play music and view photos. Zoolz Home Cloud Backup uses the same mobile app as BigMIND Home. The app is easy to use and can protect your mobile data.

If you want to learn more about it, and other services that help protect your mobile device, read our best online backup for mobile article.

File Backup & Restoration

86% - Very Good

Like we said, Zoolz Home Cloud Backup gives you two ways to create a backup. The first is “smart selection,” which lets you select file types for backup, regardless of where they’re located on your computer.

You can select email, music, desktop, videos, documents, pictures and other file types. In that way, it’s similar to Backblaze, which just selects everything for backup. Backblaze can do that because it provides unlimited backup space. Zoolz Home Cloud Backup doesn’t.  If you need to be careful about how much data you’re marking for backup, click the “my computer” tab instead.

Once you select the data you want to backup, you need to tweak additional settings. First, you need to set your backup schedule. By default, Zoolz Home Cloud Backup performs a backup every two hours. You can lower it to as little as five minutes or raise it to as much as 24 hours.

You can also create a set schedule, which lets you set start and end hours as well as which days the backup plan can run.

Zoolz Home Cloud Backup’s “hybrid+” feature lets you simultaneously backup to a local drive and the cloud. If you enable it, you’ll get a local backup in addition to your cloud backup. That’ll mitigate the affect of using Amazon Glacier, which tends to have slow download speeds.

Keep in mind that running hybrid backup simultaneously can put a strain on your computer resources.

In the “advanced settings” tab of the settings menu, you can set file type exclusions based on extensions. Plus, you can choose whether to generate image previews for RAW or .jpg files, show backup markers on backed up files and more.

Zoolz Home Cloud Backup File Restoration

To restore files you’ve backed up, open the client and click the big, red “restore” box. A separate client window will appear and guide you through the restore process. It may take time for the client window to show even one folder, though. That may be because Zoolz Home Cloud Backup uses Amazon Glacier, which is generally slow to retrieve files.

Once you select files you want to restore, hit the “next” button. You can then choose to restore your files to their original location or an alternate one. If you use local storage, you can check the “hybrid+” box to restore to it. Another option is to only restore the files that fit within a specific date range.

If the restore location already contains files from the backup, you can choose a replacement strategy. After that, click “next” and the restore process will start.

Speed

70% - Decent

Zoolz Home Cloud Backup does a nice job of uploading files, thanks, in part, to features such as multi-threaded backup and block-level file copying and Amazon’s global server network. The latter enables Zoolz Home Cloud Backup to use the closest server it can to store your data, which will help your speeds.

Multi-threaded backup means multiple streams of data upload to the cloud at once. Block-level file copying helps speed up subsequent uploads by transferring only the changed portion of the files that have already been uploaded.

Even with that in play, initial backups can take a long time, and Zoolz Home Cloud Backup is no exception. How long it takes will depend on your connection speed and how close you are to Amazon’s network of servers. The rule of thumb is that the transfer speed will be better the closer you are.

For our tests, we use a 1GB zipped folder. For this review, we transferred it using a WiFi connection in Belgrade, Serbia, with an upload speed of 6 megabits per second and a download speed of 100 Mbps. With that in mind, we can judge that our file should take about 21 minutes to upload and just over a minute to download with no overhead.

Thanks to the overhead of encryption and deduplication processes, Zoolz Home Cloud Backup’s upload speed averaged 49 minutes and 51 seconds. That’s in line with many cloud backup services. We used the “smart” mode for uploading files, but there’s another one called “turbo” that makes it go faster. It puts a strain on the system, though.

Our download speeds were much faster than we expected because of the “instant” Vault we had in our trial, but note that if you purchase Zoolz Home Cloud Backup and don’t buy an “instant” Vault, you’ll have to use cold storage for your backup.

Using it, your download won’t start, on average, for three to five hours. That’s how it’s meant to work because Amazon provides cheap storage rates for Amazon Glacier in return for slower retrieval rates. It’s designed to work as an archive for files.

Those who work directly with Amazon can pay a hefty fee to speed up the retrieval of files, but that isn’t the case with Zoolz Home Cloud Backup.

 First attempt:Second attempt:Average:
Upload time00:53:1200:46:3000:49:51
Download time00:03:4000:03:5000:03:45

If you want to avoid the interference of backup with your work, you can throttle the speeds from the “resource optimization” tab of the settings menu. You can also schedule throttling to start during certain hours, such as during work days, during the night or on weekends, which is a nice addition.

Security

80% - Good

The data that you store in the Zoolz Home Cloud Backup cloud, or more accurately in Amazon Web Services, gets scrambled at-rest using AES 256-bit encryption. That ensures that your files won’t be in plaintext while sitting on a server, which would enable anyone with access to read them.

By default, Zoolz manages your encryption keys for you. That way, if you forget your password Zoolz can reset it. If you prefer, you can enable private encryption.

With private encryption enabled, you set a password that only you know, and it’s used to generate an encryption key. Because Zoolz doesn’t know your password, nobody at the company can decrypt your files, even under orders from law enforcement. Note that you need to set your password before creating your first backup. You won’t be able to do it afterward.

Private encryption comes with a downside in that if you forget your password, you lose access to your backup, so write it down or use one of the best password managers to store it.

Your files are protected in transit using the SSL protocol, but, strangely, you must enable it from the settings. When it’s enabled, it’ll protect you from man-in-the-middle attacks.

One major security miss is the lack of two-factor authentication. It adds another layer of protection to your credentials. That means that even if someone steals your password, they won’t be able to access your account without an additional security code. Because Zoolz Home Cloud Backup doesn’t provide that option, you need to create a strong password.

Amazon has hardened data centers which can withstand flooding and extreme weather as well as physical and virtual attacks. Its facilities are also audited by third-parties throughout the year to ensure those measures are carried out.

Privacy

90% - Excellent

Zoolz Home Cloud Backup uses private encryption, which is as good as it gets for the privacy of your files. That said, the privacy of the personal information you supply to Zoolz isn’t scrambled, so we decided to check the privacy policy for questionable clauses.

Zoolz’s headquarters are in London, which is fortunate because the privacy laws there are stronger than they are in the U.S., which has a controversial history, including the PRISM project and laws such as the CLOUD Act. That said, the UK has the Investigatory Powers Act, which isn’t anything to dismiss.

On the bright side, the UK falls under the jurisdiction of the General Data Protection Regulation, which protects data privacy, though we’ll see what effect Brexit will have on that.

When you register an account with Genie9, the parent company of Zoolz, you provide information that may include your name, company name, industry, number of employees, phone number, your title, city, state, country, zip code, a username and a confirmed email address.

You also provide Genie9 with file system information, including names of files and directories. The company may also save your IP address when you submit information. Plus, you can allow it to collect preference and demographic information from you. The privacy policy says that the information is only used for running and improving its services and providing support to users.

Genie9 may use the provided information to contact you and send you advertisements for products, promotions and more.

That said, Genie9 won’t give out users’ personal information to third parties unless it’s to help deliver specific services. Third-parties are required to adhere to safe harbor privacy principles or ensure that they follow privacy protection equal to Genie9’s. Users can opt out of having their personal information transferred to such third-parties.

Users may also choose to remove their personal information by contacting Genie9 and cancelling their account. Those who use Zoolz Home Cloud Backup or any other service from Genie9 may cancel their user account by logging in to their account, as well.

Metadata, such as file extensions and sizes, are visible for technical support, but the privacy policy says Genie9 will not view the files that you backup.

We found nothing to worry about in the privacy policy.

Support

90% - Excellent

Zoolz has a support website that lets you browse the help center, contact technical support and initiate a live chat with one of the support agents.

The help center is divided into categories, which helps you find an answer to your issue quickly. If you can’t find a corresponding category, you can use the search bar at the top of the page. In the center, you’ll find support articles, tutorials and videos. Articles are easy to follow and have screenshots to help you follow along.

If that doesn’t help, you can contact technical support via the request form. We did so and received a response in less than two hours. That’s a great response time. We learned from an agent that email support operates 20 hours per day and that anything sent will be answered within 24 hours.

The chat agent was friendly and answered our questions, too. UK and international phone numbers are available, but they’re only for sales.

The Verdict

Zoolz Home Cloud Backup is a capable service thanks to its straightforward ease of use, bargain prices, strong security and private encryption.

It also uses Amazon’s global network of servers to provide good connection speeds, though the speed remained average for us on default settings. That said, you can enable multi-threaded backup, as well as the “turbo” mode, to speed it up. The download speed is slow which is to be expected considering it uses Amazon Glacier.

That said, Zoolz Home Cloud Backup has interesting features, including Vaults, sharing and backing up to local storage. Plus, it has a strong privacy policy and capable technical support that answers questions quickly. The one glaring drawback is the lack of two-factor authentication.

Whether you find Zoolz Home Cloud Backup to be a service fit for you depends on what you need out of your cloud backup provider. If you don’t find Zoolz Home Cloud Backup appealing, consult our online backup reviews to find an alternate service.

Do you already use a cloud backup service? If so, tell us which one in the comments below. Thank you for reading.

Starts from$ 583per month for 1000 GB

Backup

Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup

Restore

Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention

Security

Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption Protocol
AES 256-bit
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant

Support

24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase

Misc

File Sharing
Device Sync
Free Trial
Unlimited

Zoolz Home Review

Slow speeds hamper this otherwise good service.

Zoolz Home Cloud Backup is an easy-to use-online backup solution that has Amazon Glacier as its backend. This is, however, also its weakness as file recovery times are slow. Glacially, slow, even. Other than that it's a good service, as you can read in our full Zoolz review.
Starts from$ 583per month for 1000 GB
Visit Zoolz Home

45 thoughts on “Zoolz Home Cloud Backup”

  1. I researched web storage using this site, and decided to give Zoolz a try. Their cold storage concept looked interesting, and the price allowed me to go out to dinner once more than I otherwise would have if I had gone with one of the better known sites like Carbonite. I don’t have a lot to compare them to, but so far I am only modestly impressed. The interface is pretty simple – a little too simple even – and not hard to use. Zoolz does seem to work right, but it works VERY SLOWLY. It took literally a week for it to back up 75 gb over a good cable connection. If my computer crashed and I wanted to restore my data, it would probably take a long time. When I emailed them a question about this, there was no reply. So I am not a big fan so far – but Zoolz is inexpensive, and it does appear to get the job done.

  2. I have a few terabytes of data that is important to me. My internet connection speeds are consistently 110 MB/s download and 30 MB/s upload. I am, for the most of the time, the only user of the internet. During free trial, the upload speeds were around 2 MB/s to 3 MB/s. Though it was far from taking advantage of full upload speeds, I was happy to see that the time it would take to complete backup would be bearable. But the trial stopped at around 50 GB, after which I would have to sign up for a plan to continue, which I did. Unfortunately, the upload speed had an immediately drop to around 1.2 MB/s soon after I restart the backup. The upload speed has been steadily declining. I have signed up for about 30 days. Currently the upload speed is around 65 kB/s. I had contacted support and had tried very methods it had suggested. Nothing worked! It will take 84 days to upload 4 TB of data. And how long will it take if I need my data back? I would not know it, would I? Because the plan does not work the way
    I was told it would have.

  3. I use the Business plan of Zoolz, 1 TB for $300 and I totally rely on it, I have been saved a couple of times by Zoolz, once from a hardware failure and the second from cryptolocker.

    The solution is way to easy to use and I have it running for 10 of my users and 3 servers, I contacted support once and they were very professional, they asked for logs and information, but the solved my problem in not more than 4 hours.

    I am really glad to be using Zoolz and I am satisfied with the performance and service I am getting for such a small amount of money.

  4. I am testing it for 5 days. Here are some my comments.
    – Upload:
    The files are proceeded with “anaylzing”/”Preparing”, and then uploading. The issue is it spend too many time at the first two steps, that cause the overall upload is very slow.

    – Restore:
    I can restore files successfully from web app. But from client, I have need finished it, the client always pend there, files will downloaded, but a whole day about 45M files downloaded. And you can only request 1 restore from client until it finish.

    Although I can restore file from web, but I am not sure if I can smoothly restore file over 1G from browser, and after 1 day, the restore link will expire.

    – Price
    $3 per month, I can just say it is all right.

    – Other issue
    If you enable multi-thread function in client, you will notice, even you stop the upload, it still doing that( I install some kind system monitor software so I can see it still occupy upload bandwidth ). I think it is a bug.

    By monitoring, the two client:upload and restore, will always use high CPU and bandwidth timely.

    – Support
    I wrote some mails, but only receive Rasha’s reply, he/she is professional, but the other email to others, even a lady who mail me says she is my Home Contact, no reply.

    So I will give up it, the most reason is I cannot restore well.

    Mike

  5. I’ve singed up with zoolz since all I need a is cold storage, where my files are saved and never got deleted till I decided to delete them. My Bell internet speed is 15Mbs down and 1Meg up. I am monitoring the upload speed in pfsense router and its constantly running at 1Mbps. I am able to upload 10GB per day and so far after a month, I’ve uploaded around 350Gb. The best thing about zoolz, its even let you upload files from NAS drives and external drives. I am extremely pleased with zoolz.

  6. I’ve been trying to back up 120 GB from my home network since November of last year. It still has not completed after almost a year.

    I find this software flaky and I have not been able to stop it from hogging the entire house’s network traffic and grinding everything to a halt.
    I have tried throttling and scheduling.
    I have also tried Netbalancer.
    Zoolz does whatever and whenever it wants.
    Alas after almost a year I’m going to uninstall it.
    I don’t have faith that if disaster happens that I am covered.

  7. Agree with some of the reviews here. I stay in Singapore and initially during trial the speeds were great. Once I sign up, 2 weeks later notice the speed drop.. then later 5 times slower! and now forever slow! Though I kept reading it never throttles.. but I doubt so..
    Easy to used, but not fast enough if you have got Terabytes of waiting to upload.
    Shall try their tech support and see how it goes.

  8. I was impressed by the prices of Zoolz cold storage, I had a pull back when I read the review here regarding the slowness, I gave Zoolz a try (Trial), I was really impressed by the way you can select files, they call it smart selection, it makes the selection very easy.

    I did not have any issues with the speed or performance at all, I contacted the Zoolz support to check why some users reported the slowness, they said that all the slowness was fixed in the new builds.

    I currently use zoolz for my business usage and I am satisfied with it

  9. Love it, we are using it for our company, we got 5 TB of data, and its supper fast, its using Amazon AWS, which is amazing for us, also we have 10 Servers and 5 TB of data on NAS Units, we uploaded everything, great work guys , Keep it up, the new users management with Labelling is amazing

  10. Wow…I just got out of the entire zoolz experience after a year of bad tech support, glitchy software, and finally having my upload capability throttled to 20MB a day.

    The final saga started by being being zoolz-less since early June due to the software crashing non-stop. I went back and forth with tech support folks who had no clue what to do. At one point they actually told me “you just have to wait for the new build”. LOL. That didn’t work either, but eventually one of them solved the problem.

    Yet then I found another problem–the big thing zoolz sold themselves on, RAW file previews for photos, stopped working with .dng format. The universal Adobe format wasn’t recognized! Don’t worry, they said–“it will be fixed in another build”.

    So then I then proceeded to re-upload EVERYTHING for the fourth time in a year. I am a home user on a Mac, with about 2TB in files, all personal.

    Then…about 25% of my way through rebacking everything up, my uploading suddenly all of a sudden, my upload slowed to 20 MB per day. After a couple days, then I realized it wasn’t going to change…so I email the ever-so-helpful tech support.

    “Support” said it’s because other users have compromised the unlimited plan I was on (was–notice the past tense) because of uploading illegal files and using zoolz as a business repository. So therefore, they couldn’t guarantee any upload speeds. So they said they would refund me the rest of my contract so I can purchase a new plan.

    WHY was this a problem? Well I purchased a five year contract for about £100. With unlimited upload capability. I don’t need crazy unlimited, about 2TB with the room to grow perhaps (I am an avid amateur hobby photographer). So the only plan that would suit my needs (which are not much as a home users, maybe 2TB of data) would cost £200 per year.

    Hmm…so let’s strongarm the guy who purchased our low-money maker plan just before we got rid of it, get him on a plan that would cost him £900 more over five years.

    Amazon is now offering cloud storage for $60 per year, unlimited everything. Only $12 per year if you want to back up only photos. And zoolz uses the amazon glacier system anyway…

    Despicable company, bad software. Avoid. Don’t bother with these incompetent crooks.

  11. Needed to upload about 112 GB to start with. I have HS internet. Lost exact count of time but it only took about 19 hours which really surprised me. Uploads started at about 2-3mbps and I was upset thinking it would take 15 days at that rate, but later upload speeds increased significantly and I noticed speeds of around 16-18 mbps. This works great for me since I don’t need instant restore from this service.

  12. Stay FAR FAR away and DO NOT TRUST ZOOLZ. Complete scam. We started with an unlimited plan for $60/year, and they jacked it up to $1620 after 2 years, literally holding 5TB of data hostage unless we paid. Absolutely unbelievable, and probably illegal. Who knows how much they would charge to actually restore a lost backup. Please spread the word- this company is BAD NEWS.

    1. UPDATE: I am sure I am just rare customer who got caught in the cracks, but we had a tough experience with Zoolz. We started with an unlimited-space plan for $60/year, but after 2 years, our price apparently increased to $1620 (we uploaded 4.5T of data). Zoolz ended our subscription without notice, and only offered to upgrade to a much more expensive service. Happily, they did finally offer to continue with the same deal we started with. I guess I wish it didn’t take complaining and threatening to post bad reviews.

  13. I had an account for just under a year, the support was useless, these people managed to make a complete mess of 5 TBs of important documents, lost most of it due to their incompetence, I am now with Datacastle RED who are not only less on cost but actually provide support when needed, the tool is very easy to use with great performance on both uploads and downloads.

    Also did some research on this business due to all the problems as I was very concerned how secure my documents were being managed – look further up this thread for fake reviews on Zoolz from Ahmad Bushnaq 2014/06/23 at 00:50 and Mo 2015/04/20 at 22:54, one works in Zoolz sales and the second is the CEO. Not sure if there reviews are appropriate on here. Also, this is NOT a UK business, they’re based in the middle-east.

    Think very carefully before trusting your documents with these people!

  14. I saw the Zoolz special ($39 for lifetime 500gb/500gb). I bought into it. But after comparing the files I checked off to back and the files at the site, I noticed that it only backed up about 70% of the files I marked to backup. When I checked my local files (marked files that have been backed up), they all show as backed up.. I sent a support ticket, but it look like they have never had this issue before. I even asked if there is a way to do a total reset (they don’t know.). It’s also seems that tech support doesn’t work on weekends. I’ll be asking for a refund..

  15. What a waste of time. We went with a rigid plan to backup 3 million files about 10 TB of data to keep off premises for an emergency recovery.

    What a joke! After 3 months of running backups daily, the data has not been completed (I have 200 MB Internet up/down service).
    The tech support is USELESS. They take 24 hours to respond each time, and when they respond they ask you to run logs reports for another 24 hours and send then the logs, which you can’t because the logs are so big you can’t email them.

    After 7 days of back and forth on emails from support, their recommendation was to restart the backup from the beginning because I have “TOO MANY FILES”

    WTF ???? These F***ing geniuses sell a backup service but you can’t put too many files?

    Deduplication service doesn’t work because, (you have to laugh here) they said and I quote “It seems that you have uploaded a lot of files that you have already uploaded before (not recommended). Please be informed that the De-Duplication feature was designed to save only your bandwidth. This way, you have to delete all your files and start a new backup job.”

    GO with another service.

    Recommended – NO F***ing WAY!!!

  16. I’ve been customer for few years Genie and afterword of Zoolz and canceled recently after I understood that:
    1. You can never downgrade memory just upgrade.
    2. Their cost is higher than their competitors.

    In addition after I canceled they charged me for an additional month.

  17. I have bought the lifetime 500GB live + 500GB cold so that I can browse my 200GB+ of photos more-or-less anywhere. So far I have only been using the ‘live’ (‘vault’) storage. Over the last few weeks I have ‘dropped’ most of my 200+GB of files onto my ‘live vault’ under the ‘My computers’ tab of the Zoolz web page interface. I have used the Android app to spot check the upload; no problems spotted.

    The Zoolz Android app is simple and obvious in its operation and lets me browse my directory structure easily. Its speed and smoothness (lack of glitchyness) make browsing quick and pleasant. The web page interface on the other hand is clunky and I have been having troubles with browsing directories with more than 100 files.

    Though the web-based upload is clunky it has (apparently) been working well. If I drop a several thousand files on the page (limit is 1000 at a time but I have been able to drop many times) and a particular file fails it can be tedious to find it to resume the download.

    I have not been able to get the web-based browsing to operate nicely for directories with more than 100 files. Upon navigating to a directory 100 files are shown. If ‘grid’ if chosen (rather than ‘list’) I can find no way to scroll to more files (than the 100 showing). If ‘list’ is showing then ‘page down’ key will expand the length of the list when the end of the scroll bar is reached. However, I then see 2 or more copies of the same file in the list and it apparently gets worse as I use pageDown repeatedly.

    So, for a place to keep all my photos for convenient browsing *via an Android* device its it
    actually quite nice. The one-time price for lifetime storage is also very good. The laptop-based upload via a web-based app is clunky but seems to work. As things stand now I will only use an Android device (but that’s nice) to browse and will avoid browsing on my laptop since that interface is so quirky for large directories. (I have been in contact with tech support. Yes, 24 hours for an exchange seems standard but they have kept at it. Unfortunately they want remote access to my computer to explore the problem. I am not inclined to allow that – if the web interface shows the same quirky behaviour on any of my 5 computers on any of Chrome, FireFox, or Edge then I’m thinking they should be looking at the code for their interface, not one of my computers.)

  18. Zoolz is a complete farse! This so-called “Reinventing the personal cloud. Smart and secure backup for all your precious photos, videos and personal documents.” lost over 4 terabytes of important documents.

    I sent 4 terabytes to my Zoolz home acct, which took weeks to upload. Then I noticed some documents had disappeared, I asked for help from Zoolz who came back after several weeks with nothing they could do. I also tried calling them, but got nowhere.

    I’ve put this bad experience down to my poor judgement in trusting a business that doesn’t seem to have any idea what they’re doing. I’m now with another cloud backup business who are not only cheaper, but they help me whenever I need help.

    Please think twice before choosing Zoolz Home if you value your documents.

  19. An aquaintance had account terminated by Zoolz for copywrite infringement. But all of uploaded files were securely encrypted before leaving the computer. How is it that Zoolz can identify infringing files unless the software passes the encryption key to them, or that encryption doesn’t even happen. Vary suspicious. I would not trust.

  20. Definitely not happy with this. It keeps stopping the backup. I have left my computer on for days trying to upload all my files but keeps stopping. I continually have to manually reset it. I wish I could get my money back. Not compatible with my OSX Sierra. Customer support is terrible.

  21. I prefer pCloud. I have used the pCloud service for several months and it has not disappointed me.

  22. If zoolz uses Amazon Glacier, why don’t you use Amazon Glacier directly if all you want is to store your files?

    However, Glacier becomes very expensive if your files exceed more than a terabyte.

    I have practically used every storage out there and here are my takes.

    1. Cloud storage with direct file hosting and API:
    a. Amazon AWS (fastest. I’m only using S3 and Glacier. 10,000 put/fetch so you mostly pay for storage
    b. Google cloud (10,000 put/fetch, so you mostly pay for storage
    c. Backblaze B2 (easiest & friendliest. Generous put/fetch. Cheapest cold storage)
    d. Microsoft azure (requires programming background and advanced knowledge. steep learning curve)

    2. Cloud storage with collaboration and file sharing (I don’t bother with less than 10 GB)
    a. box (best for business)
    b. pcloud (best upload speed, best virtual extension drive. Has some problems syncing sometimes)
    c. OneDrive (best for documents. I will not extend subscription. All files will be migrated to pcloud. Will keep downgraded 5 GB storage. I initially had free 25 GB but microsoft downgraded that. missed the extension request. with seagate offer, I got 300 GB, which expires this December 2017. Microsoft has 50 GB only of paid storage, which is not enough for my files. The next upgrade size is 1 TB, which is costly for things that are included which I can normally do on a pc)
    d. Google drive (storage for personal files)
    e. mimedia
    f. mega (best free storage and sharing for audio and video , 50 GB)
    g. 4shared (best for searching other people’s media files)
    h. yandex
    i. mediafire (best for sharing big files and file hosting)

    3. Private cloud storage
    a. Amazon cloud (unlimited storage. Slow upload speed. Can also share but very slow speed. Storage for bluray movies, hi-res audio)
    b. mail.ru (free 25 GB cloud with sync included in mail subscription. Sync app available. Can also collaborate)

    4. Specialized hosting
    a. adobe cloud (hosts pdf files only. slow interface)

  23. It seems to be a great app as well of the others just depending what ur wanting as well as it comes with a lot of different ways and files that you can save them and the memory is a lot very good

  24. I subscribed to Zoolz some months ago. The upload (at 12 mps via Comcast) was slow for 707 GB of data from one computer and several networked hard drives. However the major problem occurred when I rebuilt the computer’s Win 10 OS. While the Zoolz web site identifies my account, reinstalling the Zoolz software to my computer would not recognize the computer. Seems the service’s programming views the computer as ‘new’. Instead of having access to the current uploaded files, the company wanted me to create a new backup. So, what happens when the customer replaces their computer? How do you access the earlier files backed up?

  25. I have tried sending emails to Zoolz and they dont reply. Makes me question how professional they really are.

  26. Been using Zoolz Unlimited backup for 4 years now. no complaints. haven’t had to restore yet. have about 1.5 TB backed up. I did have to reimage computer where zoolz software runs, so the backups had to re-run and now my backups show 2 computers both have the same files. i didnt mind having to uplaod again as my internet is unlimited.
    Waiting to see what the renewal rate is. hope it stays the same 120$ for 5 yrs

  27. Their lifetime storage option for home use seems to work quite elegantly. I think they are a decent enough company.

  28. Im not using Zoolz for long but could not get pass the double 500GB lifetime for 30USD, my goal was to gave simple coud backup for my photos (about 120G 15k files) since i NEVER yet in 5years was lost a thing i want to restore i wasn’t that concerned about speed it will work with. So ofc after paymet was done i begin to test

    Backup software – very simple and clean enough, can’t think of any options i missed there, totaly good for me.

    Site – kinda so/so

    Upload speed – during upload phase it was constantly around 20mb/s so it took about 20h to complete upload… good for me

    Download speed – after i complete upload i immidiately attempt to restore everything in separate folder – delay before it strats was about 4h, then it strat stream for an average speed between 50mb/s and 90mb/s which is kinda limitation of my connection, so speed is defintly ok with my voulmes of data (it took less than 7h to download after it starts).

    Safety – PC was rebooted in the process and it “kinda” survived it, process continues when pc tirned on but resulting folder missed one file from 15k, i assume one that was downloaded during reboot, while in logs it was set as successfully restored, that is shame, but don’t be upset to much, as file was backed up ok and when i restore that specific file it was restored as it should, so no data loss here, but you might need to run restore more than once to get all you need in case PC was not online during all process.

    Vaults – works as expected, but i think there are lot of services that provide this also for free and with better GUI, even if they will not store your share for lifetime. Dissapointment that for home version you cant use instant vault storage, so double 500GB is more like single 500GB for backup + useless space for clunky sharing.

    I realy miss any client to talk with instant storage (Vault) from PC, if it can be connected as sort of drive this would have been just avesome, but it cant :/

    for me it worth what i paid

  29. I was very lucky I got 100GB lifetime storage for free – have uploaded over 40GB in a couple of days with no problems at all. It was a special offer! I would not pay to store my photos as they are already backed up to disc and external flash drives but the extra method to save precious photos is great.

  30. Zoolz customer service could be a bit better- they are are slow at answering emails and need reminding. I think they are a small operation. Having said that, their software is pretty good and works well (although it could be simplified for home use). They are also giving away 100GB cold storage for home users at the moment. I got a lifetime deal for 1TB storage for $30 which is good value. Overall, I would rate them as pretty good so far. Certainly good value for home users if you get a lifetime deal. You can also get free 7GB lifetime for their new intelligent storage via the website which makes file sharing easier. They seem better value than most Cloud providers and their software and mobile apps are quite elegant- automatically backing up specified folders . Restoring files worked well when i tried it.

  31. I agree that they are probably a small company as they don’t bother answering emails. Its a problem as some level of customer service is important int he cloud storage world. The lifetime plans are good value (although if they are small they may not be around forever) but $30 for 1TB lifetime storage is a good price. Apart from vastly improving customer service, I would suggest that they try to simplify and clean up their desktop clients and web interface. The web interface does certain functions, the desktop client does others. Looks a bit gimmicky and is not that intuitive. Pcloud is simpler. I found the mobile client on iOS to be slightly buggy.

  32. I have Zoolz Home. (my English is bad)
    Disappointed.
    Many restriction (need Crhome to Upload, no folder, no ftp, no webdav, no upload sharing, only COLD storage in app – 3-5h to restore, Instant Vault only in web, etc)

    And very slow real speed (not that shown)!!!
    Under 10Mbs (700Kbs) or under 1MB real speed transfer.

    No way. I regret my money.

  33. Zools is terrible. I bought a lifetime subscription with them to find out that their android viewer app had not been updated since 2015. You might think you are getting a good service from them, I already don`t, but just wait until they turn on you like they di to the people bellow. Invest elsewhere.

  34. Happened to see an ongoing promo for a lifetime storage plan with Zoolz, so I decided to read around to learn more about the service. A few reviews and articles specifically mention the fact that they store file metadata in a readily accessible format (as well as a couple of accounts being terminated because the filenames that they indexed had a “.torrent” extension), and that seems corroborated again here. I would think that would immediately negate any claims of “zero knowledge” if the company stores such info, has active processes that read it, and can take action (including termination of service) based on what they find digging through your files.

    1. Thank you for this post. I was considering signing up, but if they’re going to play FBI and dig through my stuff, I can let google do that for free… Screw these guys.

  35. I wish I had done some research before signing up with Zoolz.

    I loved the concept and bought a lifetime subscription. Now I know why they were selling it. Their solution to my problem – get a refund and buy our latest product. It is way more expensive, but we want your money!!

    Do not touch them.

    The product does not deliver; support is terrible at best – they blame my problems on windows scheduler. They have a very small staff and they can’t understand what one is saying, and they don’t read emails.

    I have wasted so much time and effort with them. I could write a book on my negative and extremely frustrations with them.

    Do not touch them!!

  36. It is useless there is a dirty trick with the 1000 file download. With their app on mac you cannot touch the hot storage. Who will have only 1000 files to upload? It’s crap. I have a 1 TB hot vault I cannot use because of the 1000 file limit. They are routing you to the cold storage. Really!!? I’ve only payed like a few bucks on sale for a lifetime subscription just wonder if there are any suckers who payed like 900 USD full price for this shitty storage.

  37. Zoolz is terrible. The backup is slow and cumbersome, and the billing and support office are infuriating and either dishonest or totally inept. Don’t give them your credit card number if you think you might ever want to cancel your account.

  38. I have already bought lifetime Zoolz and I am enjoying it’s features. However, If Zoolz adds the feature of Virtual Drive for it’s “instant vault” just like pCloud, it will really become best and economical cloud service in the world. This feature of pCloud brings the ease of uploading, viewing (each type of files either by mobile, web or virtual drive) and downloading. I request Zoolz Intelligent’s team to upload such kind of Virtual Drive for their “Vault Storage”.
    P.S., Although I am a fan of the feature of Virtual Drive by pCloud yet their price is extra high for a 2Tb lifetime plan (Discount offers are not real like black Friday and XYZ Monday etc).

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Zoolz Home Review

Slow speeds hamper this otherwise good service.

Zoolz Home Cloud Backup is an easy-to use-online backup solution that has Amazon Glacier as its backend. This is, however, also its weakness as file recovery times are slow. Glacially, slow, even. Other than that it's a good service, as you can read in our full Zoolz review.
Starts from$ 583per month for 1000 GB
Visit Zoolz Home
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