TigerVPN Review

TigerVPN has taken care of the worst of its security issues since we reviewed it last, but still contends with streaming issues, a lack of features and a poor privacy policy. While it's not a truly bad service as such, we still can't recommend it, as you can read in our full TigerVPN review.

By Brian MurrayWriter
— Last Updated: 07 May'18
2018-04-12T00:22:29-08:00
Table of ContentsRating
Features
50%
Poor
Pricing
75%
Good
Ease of Use
85%
Very Good
Speed
70%
Decent
Security
85%
Very Good
Privacy
50%
Poor
Streaming Performance
50%
Poor
Server Locations
80%
Good
Customer Service
80%
Good
User Reviews & Comments

Decent
Starts from $ 275 per month
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Last time we checked out TigerVPN, we found the security lacking, with DNS leaks and vague protocol guidelines. Since then, it seems that TigerVPN has transitioned to a more standard protocol across the board and improved security by patching the DNS leaks.

That said, there are still many places where TigerVPN needs to improve to make it onto our best VPN list. The application is effectively devoid of features, the privacy policy needs improvement, the website is riddled with English errors and none of the streaming services we tested worked.

Though it seems that at least some of the feedback has gotten through and resulted in changes, we think there’s a long road ahead for TigerVPN if it plans to reach the top and become a service we would be comfortable recommending. We’re going to look at the changes the service has made and where it can still improve in this TigerVPN review.

Strengths & Weaknesses

Pros:

  • Free three-day trial
  • Easy to use
  • Good encryption & protocol
  • Good number of locations

Cons:

  • Lacks features
  • Poor privacy policy
  • Strange plan options
  • Not good for streaming
  • Inconsistent speeds

Alternatives for TigerVPN

cloudwards rating
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top features

Features

50% - Poor

Opening the settings menu is the first insight you get into how barren the experience of using TigerVPN is when it comes to features. The settings menu consists of six checkboxes, with four of them simply offering options on how the client looks and runs.

The two checkboxes that turn functions on or off are TCP override and an option to run the client at start-up. TCP override switches between OpenVPN UDP and TCP, which offers a more stable connection at the cost of speed.

TigerVPN’s client lacks two features that we feel every VPN should have. The first, and most important, is a killswitch. The ability to make your VPN automatically stop traffic while not connected is critical for security and not having it hurts TigerVPN.

The second missing feature is split tunneling, which, though arguably less important than a killswitch, is a major boost for convenience and everyday usability. If you’re on the hunt for a feature-rich VPN that offers split tunneling and a killswitch, take a look at our ExpressVPN review.

With that said, there’s one feature TigerVPN does well that more providers should do, and that’s a detailed server status page. The status page is easy to find and shows a running seven-day uptime percentage, as well as the current and past performance of each server. That’s great for troubleshooting and also helps you avoid servers that often have trouble.

TigerVPN Features Overview

Starts from$ 275per month

General

Payment methods
PayPal, Credit card, Paymentwall
Accepts cryptocurrency
Simultaneous connections
5
Supports split tunneling
Unlimited bandwidth
Free trial available
3 Days
Refund period
7 days
Worldwide server amount
300+
Desktop OSes
Windows, MacOS
Mobile OSes
Android, iOS
Browser extensions
Can be installed on routers

Streaming

Can access Netflix US
Can access BBC iPlayer
Can access Hulu
Can access Amazon Prime Video

Security

Encryption types
256-AES
VPN protocols available
IPSec, OpenVPN
Enabled at device startup
Allows torrenting
No-logging policy
Passed DNS leak test
Killswitch available
Malware/ad blocker included

Support

Live Chat
Email support
24/7
Phone support
User forum
Knowledgebase

Pricing

75% - Good

TigerVPN offers three options when signing up, monthly, annually and triannually. However, the time frame is not the only difference between the three plans. The number of connections and payment methods vary between the monthly plan and the two longer-term options.

Monthly
  • Unlimited GB Bandwidth
  • 2 Included Devices
Yearly
  • Unlimited GB Bandwidth
  • 5 Included Devices
  • Bitcoin
1-year plan $ 6.67 / month
$79.99 billed every year
3 Years
  • Unlimited GB Bandwidth
  • 5 Included Devices
  • Bitcoin
3-year plan $ 2.75 / month
$99.00 billed every 3 years

When it comes to the monthly plan, you only get two connections and the ability to pay with a credit card or PayPal account. The longer-term plans, on the other hand, sport five connections and can be paid for using a credit card, Paypal, Paymentwall or bitcoin.

Though the pricing is reasonable on all the plans, given the features and performance, which we’ll look at shortly, none are a great deal. If you’re looking for a VPN that offers excellent value, head to our Windscribe review. Windscribe offers more connections for less money and boasts a more feature-rich client.

Aside from the paid plans, TigerVPN offers a free three-day trial for those interested in seeing if the service is right for them. If you’re looking for a VPN to use for free on an ongoing basis, take a look at our free VPN services article.

TigerVPN also provides a seven-day refund period for those who try the service and aren’t pleased. Though that’s not the most generous refund period, it gives some leeway to those who weren’t entirely sold after the three-day trial.

Ease of Use

85% - Very Good

When you go to TigerVPN’s website, you’re greeted with a well-designed website made by someone who knew what they were doing as a designer but might not have had a mastery of English because spelling and syntax mistakes are abound. A pleasant-looking mascot gives you a reassuring thumbs up and a large, green “get started” button makes signing up easy.

The “get started” button doesn’t offer a way to sign up for the three-day trial, though. As far as we could tell, there’s no way to set that up on the website. Instead, you have to download the client and sign up for the trial from there. That could be streamlined by adding the option to the website, but the website is user-friendly overall.

As mentioned, TigerVPN is effectively barren in regards to the bells and whistles that a lot of VPNs include. Its “featureless” design is a direction that many VPN providers take with the client in hopes that it’ll lead to a more user-friendly experience.

TigerVPN does a good job of that with simple and easy-to-use menus. The settings menu isn’t hard to get to, and though it doesn’t offer much functionality, it’s easy to understand and navigate. Simple troubleshooting tools are also available in the client, along with access to your account.

The one thing that could be better is the layout of the server list. It’s alphabetized by city, which can make it a hassle when, for example, trying to connect to the U.S. or UK. That said, the flags of each country are next to the city names, which makes browsing easier, and there is a good search function.

Speed

70% - Decent

On paper, TigerVPN is in the middle of the pack when it comes to speed, but that isn’t the whole story. In the table below, you can see that its speeds were inconsistent at times from server to server, and if we take a closer look, there doesn’t seem to be a discernible pattern to the discrepancy.

Location:Ping (ms)Download (Mbps)Upload (Mbps)
Unprotected (Virginia, U.S.)
1772.135.84
Amsterdam13061.083.88
Atlanta4344.801.73
London10269.745.50
Osaka, Japan19062.263.47
Dubai, United Arab Emirates23728.373.52

Starting with the server in Amsterdam, we saw a significant rise in ping, but only a moderate drop in speed which is good considering the 4,000 mile distance between us and the server.

Moving to a server here in the U.S. that was only a few hundred miles away we saw a reduction in ping time and a substantial loss of download speed.

The server in the UK, which is a short throw closer to us than Amsterdam, saw higher pings, as expected, but also reached the highest sustained download speeds of the servers we tested.

The server in Japan is roughly 6,800 miles away and saw an even higher ping time, which is to be expected with the long distances, but it had strong download speeds.

Finally, when we connected to Dubai, United Arab Emirates, we saw the highest ping times, but it’s also the farthest server from us that we tested at roughly 7,200 miles away. Download speeds suffered, too, with more than half of our bandwidth being lost.

Though those speeds and ping times aren’t terrible, the browsing experience often felt sluggish while using TigerVPN. Pages would take a moment to begin loading, and even on servers that tested well for sustained speeds, they’d take a noticeably long time to load.

If you’re looking for the fastest VPN for browsing or downloads, take a look at our fastest VPN roundup. If you’re a gamer or looking for low ping times, check out our article on the best VPN for gaming.

Security

85% - Very Good

As we’ve said, TigerVPN doesn’t offer many options, and that’s no different when it comes to security. The encryption and protocol used to transfer your data are decided for you and there’s no changing them.

For Windows, macOS and Android, TigerVPN uses OpenVPN, which is an open source protocol that has been around for some time and is trusted as secure. On iOS, IPSec/IKEv2 is used, which has respectable security, though it’s not quite as well-regarded as OpenVPN. If you’re interested in learning more, read our VPN protocol breakdown.

Encryption is the same across the board with AES 256-bit, which is a powerful encryption that’d take even the most powerful supercomputers in existence literally billions of years to crack.

We tested TigerVPN for DNS leaks and weren’t able to find any. DNS leaks are when your computer connects to a local or privately-owned DNS server while tunneling through a VPN.

That can be serious, especially in places such as China, where censorship is largely carried out through DNS request denial. If you want to know more, we have an article on the censorship in China and a rundown of the best VPN services for China.

Privacy

50% - Poor

On the “key features” page of the TigerVPN website, you’ll find that the first claim made is that there’s no logging. In an abridged version of the privacy policy that’s shown when setting up the client for the first time, though, one of the things you’ll see is, “we collect account, payment, and traffic data about you.”

If you dig deeper into the privacy policy on the website, you’ll find that a laundry list of data is collected, including account information, geolocation, time stamps, all data related to providing the VPN service, which includes operating system, a vague category called “traffic statistic,” server location and more, as well as usage and tracking data.

The usage and tracking data seem to pertain to information gathered on the website through cookies, which is, unfortunately, an almost universal practice across the web. The rest of the information gathered, aside from account and payment information, is beyond what’s necessary and at times seems to be intentionally vague (such as “traffic statistic”).

If you’re looking for an example of a customer-friendly privacy policy, check out our NordVPN review. NordVPN’s privacy policy uses direct language and the information gathered is limited in scope.

Streaming Performance

50% - Poor

TigerVPN wasn’t able to access any of the streaming services we tested. BBC iPlayer, Netflix, Amazon Prime Video and Hulu detected the VPN and denied us service because of it.

Even if TigerVPN was able to get by the VPN countermeasures that those services employ, the streaming experience would’ve been lacking. YouTube and Twitch took a brief moment longer than usual to load, but videos played in 720p and never moved up to 1080p on their own.

If we manually toggled the video to 1080p, it would work fine in some cases, but roughly half the time, it would have stuttering and buffering issues. If you’re looking for the best VPNs for streaming content from other regions, look at our best VPN for BBC iPlayer and how to beat the Netflix VPN ban articles.

Server Locations

80% - Good

On the TigerVPN website, it says it has over 300 servers in more than 42 countries. Across those 42 countries, there are locations in 62 cities, including seven in the U.S. and two in the UK. The locations cover North America, Europe, Asia, South America and portions of the Middle East. In the future, expansion into more of Africa would be nice to see.

Though 62 locations is far from the worst we’ve seen, it also falls far from the best. For context, HideMyAss offers the most locations we’ve seen to date. As you can see in our HideMyAss review, it hosts roughly 1,000 servers in over 280 locations.

Customer Service

80% - Good

TigerVPN’s customer service options are limited and can be difficult to find. To get to the knowledgebase on the website you must scroll to the very bottom of the page and find the “help” page in the bottom margin. That said, the page can also be easily accessed from the client.

If you need to speak to a person regarding something, there’s a small bubble in the bottom right of the page that follows you around most of the website. Though it looks like a live chat window, it functions quite differently. It’s more like a “contact us” form because you have to wait for a response by email.

The window tells you whether customer support is available or out for the day and gives an estimated response time that seemed to range from one to two days. The knowledgebase is easy to use and helpful once you find it. The email support can take longer than we’d like to get back but provides good answers when needed.

The Verdict

We were impressed TigerVPN’s progress in regards to security. It seems to be serious about improving its service and has solved the DNS leak issues that we found in May 2018.

Improvement isn’t always enough in a market as competitive as VPNs, though. We can’t recommend the VPN in its current state, but urge you to instead take a look at our full catalog of VPN reviews, which are organized from best to worst to make it easy for you to pick one.

We look forward to checking in with TigerVPN in the future and seeing if further progress is made, but until then, the concerning privacy policy, lack of features, and overall poor English give us misgivings about the provider.

If you have experience with TigerVPN, we’d love to hear your take on the service. Thanks for reading.

TigerVPN Review

A mediocre service that needs some serious improvement.

TigerVPN has taken care of the worst of its security issues since we reviewed it last, but still contends with streaming issues, a lack of features and a poor privacy policy. While it's not a truly bad service as such, we still can't recommend it, as you can read in our full TigerVPN review.
Starts from$ 275per month
Visit TigerVPN
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