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PureVPN Review

PureVPN is one of those providers that offers a versatile feature set at an affordable price, yet fails to cover some of the basics. Even though it’s definitely come a long way since our original review, we find it hard to recommend overall.

Wisdom Sablah
By Wisdom Sablah (Writer)
— Last Updated: 2022-08-05T01:16:03+00:00 Facts checked by Eugenie Tiu
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PureVPN is a middling provider that has been trying for years to rub shoulders with the best VPN services. In our last PureVPN review, we discovered that the VPN has sluggish speeds, inconsistent streaming performance and a dodgy privacy history. 

Key Takeaways:

  • From 2021, PureVPN has been aggressively introducing new features and updates.
  • The VPN service is now blazing fast, thanks to its 20 Gbps servers.
  • The VPN struggles to unblock several streaming sites, including Netflix, Amazon Prime Video, Hulu and Disney Plus.
  • The VPN has restricted the kind of logs it collects, but privacy concerns still abound.

However, from 2021, the VPN service started making big strides, implementing significant changes to its policies and features. In this review, we put the VPN through its paces to determine if it’s worth your money.

Spoiler: PureVPN has considerably improved its speeds and privacy, although its streaming performance still leaves much to be desired. 

  • 09/24/2021 Facts checked

    Cloudwards completed a freshPureVPN review. Since our previous review, PureVPN has completely redesigned their app UI and now accepts cryptocurrency payments.

  • 02/16/2022 Facts checked

    Review updated to reflect changes in PureVPN’s privacy policy.

  • 07/27/2022 Facts checked

    Updated to include information about several changes to privacy, security, speed, server locations, ease of use and support.

  • NordVPN provides better VPN security and privacy than PureVPN. Moreover, NordVPN is faster and unblocks all the top streaming services.

  • PureVPN is a fast VPN with fast upload and download speeds. Its latency is also relatively stable. That means you should have no significant lags or buffering when performing data-heavy tasks like streaming and gaming.

  • GZ Systems Ltd. owns PureVPN. The VPN service used to have its headquarters in Hong Kong, but it has since moved its base to the British Virgin Islands.

  • PureVPN is hit-or-miss when it comes to unblocking Netflix. You might have to try multiple PureVPN servers before successfully bypassing Netflix geoblocks, especially in the U.S.

Alternatives for PureVPN

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Strengths & Weaknesses

Pros:

  • WireGuard protocol
  • Dedicated IP addresses
  • Fast speeds
  • Large server network

Cons:

  • Expensive
  • Poor streaming performance

Features

70 % – Decent
Purevpn features
PureVPN is a feature-rich VPN with several valuable extras.

When we speak of feature-rich VPNs, NordVPN and Surfshark readily come to mind (read our NordVPN review and Surfshark review). PureVPN isn’t quite ready to be mentioned in that conversation, but it does include a few uncommon extras in its suite of VPN features

Let’s start with its basic features, though. First is the kill switch, which disables your internet connection in the event your VPN connection drops. However, it’s pretty common among VPNs. Read our article on kill switches to see which VPNs do it best. 

It also offers split tunneling, if you want only specific apps to go through the VPN tunnel. The only issue is that it doesn’t allow you to include or exclude specific URLs or websites.

PureVPN also has a built-in speed test. It’s fairly basic, but you can see your potential download and upload speeds before you choose a server. What’s unique, though, is that PureVPN gives you a heads-up on the latency of each server without you having to run a test. 

PureVPN split tunneling
PureVPN’s split tunneling enables you to decide which apps go through the VPN tunnel.

Furthermore, PureVPN offers several extras to add to your subscription at an extra cost. The dedicated IP address feature can help you avoid VPN blocklists and CAPTCHAs. Another helpful extra for advanced users is the port-forwarding feature, which allows you to access your PC or server anywhere while still enjoying the protection of the VPN. 

The VPN also offers DDoS protection, which blocks illegal traffic and is useful for e-commerce stores, online businesses and gamers. We find it perplexing that a VPN would charge for this; after all, the way a VPN works prevents DDoS attacks by design, simply by hiding your IP address. See our article on the best VPNs with DDoS protection to see some examples. 

PureVPN Features Overview

General
Payment methodsPayPal, Credit card
Accepts cryptocurrency
Simultaneous connections 10
Supports split tunneling
Unlimited bandwidth
Free trial available
Refund period
Worldwide server amount6,500 servers in 78 countries
Desktop OSesWindows, MacOS, Linux
Mobile OSesAndroid, iOS, Huawei
Browser extensionsChrome
Can be installed on routers
Streaming
Can access Netflix US
Can access BBC iPlayer
Can access Hulu
Can access Amazon Prime Video
Security
Encryption types256-AES
VPN protocols availableOpenVPN, IKEv2, WireGuard
Enabled at device startup
Allows torrenting
No-logging policy
Passed DNS leak test
Killswitch available
Malware/ad blocker included
Support
Live Chat24/7
Email support24/7
Phone support
User forum
Knowledgebase

Pricing

75 % – Good

PureVPN’s monthly plan is cheap, compared to premium VPNs. At $10.95 per month, it’s less expensive than the likes of ExpressVPN and Surfshark, which are both priced at $12.95 per month. However, that’s still twice the price of Mullvad: €5 per month (which is about $5.11 at the time of writing).

PureVPN offers a whopping 70% discount on the monthly rate if you subscribe for a year. This markdown means you’ll pay $3.24 per month, amounting to $38.95 each year. At that price, its yearly plan is cheaper than some of our budget-friendly VPNs, including Surfshark, which is priced at $3.99 per month (a total of $47.88). 

PureVPN website
PureVPN’s website often features discounts and deals.

However, if you read the fine print, you’ll notice that PureVPN ditches the discount after the first year, and the price reverts to a total of $53.95 each year, or about $4.50 per month. 

The two-year plan is the real star, though, with prices dropped to an eye-popping $1.99 per month. On top of that, you get three months free. In all, you’ll pay $53.95 for the first 27 months and the same every 12 months after that. Comparatively, Surfshark (one of the cheapest VPNs on the market) will set you back $2.49 per month (billed at $59.76 for the first 24 months and annually afterward).

PureVPN pricing
PureVPN offers three pricing tiers, but there’s no record of a PureVPN lifetime subscription. 

Money-Back Guarantee and Payment Methods

Most VPNs offer a 30-day money-back guarantee, but in a bit of (slightly petty) one-upmanship, PureVPN lets you refund your subscription within 31 days. That shouldn’t make much of a difference, though.

For a truly longer money-back guarantee deal, the honors go to CyberGhost, which allows you to request a refund within 45 days. Read our CyberGhost review.

What’s more, the VPN service offers various modes of payment. You can pay using PayPal or credit cards and debit cards, including Visa, MasterCard and American Express. If you want to purchase a subscription anonymously, you can pay using cryptocurrencies through CoinGate. 

PureVPN payments page
PureVPN allows you to pay with PayPal, credit cards and cryptocurrencies. 

PureVPN Subscription Add-ons 

PureVPN offers four interesting add-on options. First is the dedicated IP address feature, which costs an extra $2.99. Next is the port-forwarding feature, which goes for $0.99 per month. 

Alternatively, you can combine the dedicated IP and port-forwarding features for $3.49 monthly. Finally, you can get your hands on DDoS protection for $3.99 per month. 

Ease of Use

80 % – Good

PureVPN’s desktop app is one of the most polished and attractive apps we’ve seen. It’s reminiscent of ExpressVPN’s and Surfshark’s desktop apps, two of our best beginner-friendly VPNs. There’s no clutter on PureVPN’s Windows app and it’s exceptionally easy to navigate.

On the left-hand side of the app, you’ll find a lineup of options to customize PureVPN to your taste. There are buttons to change your server location, set up other devices and access the customer support center. The settings menu will also allow you to set up your protocols, decide when PureVPN connects, and specify which apps to tunnel.

The PureVPN app also has a notification center, where the VPN will share key information with you, though this can be annoying for some users. 

On the Windows app, PureVPN groups its servers according to the following categories: recommended servers, recent locations and favorites. This grouping should make it easy for you to find the servers you use often. 

There’s also a search button to help you pull up any server in seconds, and you can filter servers according to quantum-resistant servers and P2P servers. It’s also commendable that PureVPN has added approximate speeds to each server listing. This should remove the trial and error when looking for a blazing-fast server. 

purevpn ui
PureVPN’s Windows app is one of the most polished we’ve sseen.

Android App & iOS App

purevpn android app
PureVPN’s apps are clean, attractive and easy to use.

PureVPN’s minimalist approach translates to its mobile apps as well. First of all, the app is clean and attractive. When you open the Android app, you’ll be greeted with a large button that automatically connects you to a server, which is common practice among the best VPNs for mobile

Above the quick-connect button, you’ll see PureVPN’s recommended server for your location. On your screen’s right side is a question mark icon. Click on it to access PureVPN’s comprehensive support, including the in-app live chat feature (more on this later in the review). 

If you want to tweak your VPN settings, you’ll have to click the dropdown menu button at the top left of your screen. There, you change your server locations, decide on the protocol to use and activate app-level split tunneling. There’s also the option to set up other devices, from Kodi to Android TV. 

purevpn menu
PureVPN’s menu bar allows you to customize the VPN to your taste.

Server Locations

80 % – Good

In terms of its server network, PureVPN shares the limelight with the best, boasting over 6,500 servers in 78 countries. Granted, it doesn’t have as many servers as CyberGhost (over 8,700 servers), but it outnumbers the likes of Surfshark (over 3,200 servers) and NordVPN (over 5,000 servers). 

Most of PureVPN’s network consists of physical servers, though some of its U.S. servers are virtual. You can see the difference between the two server types in our article on virtual vs physical servers.

PureVPN Server List

purevpn server list
PureVPN allows you to bookmark your favorite servers for easy access.
Region:CountriesLocations
North America923
South America66
Europe3133
Asia1515
Africa66
Oceania25
Central America11
Middle East44

However, server spread is a more critical metric, and PureVPN doesn’t perform badly in that regard. Most of PureVPN’s servers are located in North America and Europe, meaning you’ll be spoiled for choice if you’re in those places. The VPN doesn’t work in China, so you’ll need to choose a server in a neighboring country. 

There are also a handful of servers in often underserved locations like Oceania and Africa. For instance, you’ll find servers in Nigeria and Angola, areas that many VPN services ignore. If there’s no PureVPN server in your location, you can request a server through the live chat option. 

Speed

80 % – Good

In our last review, we deducted points from PureVPN’s rating because of its poor and inconsistent speeds. However, the VPN has made an impressive comeback and now gives ExpressVPN, our fastest VPN, a run for its money. Read our ExpressVPN vs PureVPN review to see how they compare in terms of speed. 

The main reason for PureVPN’s upswing in speed is that its server speeds have been upgraded to 20 Gbps. Considering some of PureVPN’s servers had 1 Gbps speeds a few years ago, this move is quite impressive. 

20 Gbps servers offer better throughput, meaning they can send large chunks of data faster and without hassle. Plus, those servers can host more people and handle increased server loads better. 

How We Ran Our PureVPN Speed Tests

We conducted our speed tests using a high-speed internet connection in Accra, Ghana. First, we checked our download and upload speeds and latency without a VPN. Those values served as a benchmark to help us check the speed drop-offs. Next, we connected to PureVPN servers across various continents, checking our upload speeds, download speeds and latency. 

PureVPN Speed Test Results

As shown in the table below, PureVPN delivers consistent upload and download speeds. It’s not fast enough to get into our best fast VPN list, but its results are impressive. The download speeds in the U.S. and the U.K. are fast enough to help you stream and play online games without lags or interruptions.

LocationPing
ms
Download
Mbps
Upload
Mbps
Unprotected1582.1225.09
Nigeria
10
81.24
25.72
U.S.
17
77.11
21.22
U.K.
21
70.84
13.79
Canada
19
73.22
20.61
Brazil
26
79.47
9.62
Hong Kong
51
68.09
39.93
Australia
35
59.47
11.15
Average
26
72.78
20.29

The upload speeds in Brazil and Australia took a considerable hit, but that’s understandable because of the distance. Remember that these numbers may differ based on your location. However, they give us a fair idea of PureVPN’s speeds across the board. 

Streaming Performance

purevpn streaming
PureVPN claims to be able to unblock Netflix, but it struggles in practice. 

The last time we reviewed PureVPN, we were disappointed by its inconsistent streaming performance. Unfortunately, PureVPN’s streaming performance is still a mixed bag. The only upside is that its improved speeds have made lags and buffering a thing of the past.

PureVPN was inconsistent in unblocking American Netflix. Although BBC iPlayer worked fine when we connected to servers in London, we didn’t have any luck with other streaming services, including Hulu and Disney Plus. Overall, we wouldn’t recommend PureVPN for streaming. 

Can PureVPN Unblock Netflix and Amazon Prime Video?

PureVPN struggled to unblock Netflix U.S. on the first try. As a result, we had to sift through several servers before recording some success. For example, we received error messages when attempting to connect to Netflix through PureVPN’s servers in Washington and Miami. However, servers in Ashburn and Seattle worked just fine. 

We also checked if PureVPN could unblock other Netflix regional libraries. First, we tried to access the Netflix library in the Netherlands, but we were unsuccessful. Similarly, it seemed that Netflix’s France geoblock was too strong for PureVPN’s servers, although the servers in Japan worked fine.  

Likewise, we drew a blank when attempting to unblock Amazon Prime Video. Despite changing servers, we still had no luck. It seems PureVPN has not made significant strides in its streaming abilities. You’ll be better off with ExpressVPN, which doubles as our top VPN choice for streaming Netflix and the best VPN for streaming Amazon Prime Video

Security

70 % – Decent
purevpn protocols
PureVPN offers the OpenVPN, IKEv2 and WireGuard protocols.

For a VPN to be secure, it needs strong encryption. Thankfully, PureVPN offers AES-256 encryption, which is about as good as it gets. Read our post on AES encryption to discover more about this encryption standard. 

Apart from encryption, a VPN must establish a secure tunnel between your device and a VPN remote server, and it does so using a VPN protocol. Your choice of VPN protocol often depends on the speed and security balance you want to achieve, so it’s helpful if a VPN offers multiple protocol options. Check out our VPN protocol breakdown to learn more about the most common protocols.

PureVPN supports the most popular VPN protocols: OpenVPN (TCP and UDP), WireGuard and IKEv2. OpenVPN is your best bet if you’re looking for the best balance between speed and security, while the WireGuard protocol can make your VPN connection even faster. IKEv2 is a good choice for mobile users. 

The VPN has even introduced quantum-resistant encryption keys on the OpenVPN protocol. In layperson’s terms, this new feature makes encryption impossible to crack, even using a powerful quantum supercomputer, which greatly enhances the security of the servers. 

You can set PureVPN to select the most appropriate protocol automatically. There’s also a “connect to fallback” button that instructs the VPN to connect to the next best protocol if your preferred protocol is unavailable. Note that not all of PureVPN’s servers support the various protocols, so be sure to double-check. 

PureVPN Proxy and Leak Protection

PureVPN also offers an HTTPS proxy, which is a step up from a regular proxy. However, there’s no need to use a proxy when you’re already paying for a VPN, which is a vastly superior type of software, as you can see in our VPN vs proxy vs Tor article.

PureVPN provides IPv6, WebRTC and smart DNS leak protection. The VPN also has useful testing tools for all the leaks mentioned above to help you verify if there are leaks you need to be wary of. 

Privacy

70 % – Decent
purevpn privacy policy
In its privacy policy, PureVPN indicates that it doesn’t keep any logs that can be used to identify a customer. 

PureVPN claims not to collect any logs that can be connected to you. However, in 2017, the VPN supplied information to the FBI about a user who was a cyberstalker. While helping criminals get arrested is critical, the release of user data left a sour taste in the mouths of privacy-conscious users. 

In response, PureVPN revised its privacy policy to clearly show it only requires your name, email address, and payment details when you sign up. Plus, the VPN keeps tabs on general metrics, including internet connection time, total bandwidth use and consumption and data from feedback forms and live chats. With the exception of the connection timestamps, these logs are standard for other VPNs.

PureVPN moved its base from Hong Kong to the British Virgin Islands, a more privacy-friendly jurisdiction with no mandatory data retention laws, and the service holds the honor of being the first VPN to submit itself to an “always on” VPN audit. This agreement with the reputed audit firm KPMG means that it can audit PureVPN at any time without prior notice.

This gives PureVPN no leeway to clean up before audits. 

Customer Support

70 % – Decent
purevpn customer service
PureVPN offers a knowledgebase full of helpful articles. 

Customer service is another area where PureVPN has made great strides. Its knowledgebase is well organized and filled with useful information. If you can’t find the information you’re looking for in the knowledgebase, you can generate a ticket. You’ll receive a response through your email address. 

Alternatively, you can contact PureVPN’s customer support agents 24/7 through the live chat option. PureVPN has also extended its support to 11 languages and added a support center notification feature for all users. 

Live Chat Support

The last time we reviewed PureVPN, its live chat feature performed terribly, with the bot unable to answer even basic questions. However, the bot redeemed itself during our testing. The live chatbot was organized and provided helpful answers. It quickly connected us to a live support agent, but that’s where things went sour.

We asked some pretty basic questions and the live agent disappeared on us, leaving us waiting for several minutes. After a couple of reminders, we finally received a response, although it was not as detailed as we expected.

purevpn livechat
PureVPN’s live chatbot is responsive and helpful, although the live agents could be more responsive. 

The next day, we received an email from PureVPN’s customer success manager who was double-checking if our issues were resolved and whether we were satisfied. It’s worth mentioning that PureVPN now offers 24/7 in-app live chat support for its apps. 

PureVPN Review: The Verdict

PureVPN has grown in leaps and bounds since our last review. The VPN service has overhauled its services, massively improving its server speeds, introducing the WireGuard protocol and even moving its base from Hong Kong to the British Virgin Islands.

PureVPN’s streaming performance is still a mixed bag, though. It struggles with Netflix and is ineffective against Amazon Prime’s geoblocks.

That said, we were impressed with PureVPN’s overall improvement and we’re keeping our eyes open for future additions. This combined with an impressive first-year discount might make it worth trying if it sounds like it suits your needs.

Do you agree with our opinions on PureVPN? What are your thoughts on the VPN’s new lineup of features? Have you tried them out yet? Share your thoughts with us in the comments section below. As always, thanks for reading. 

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20 thoughts on “PureVPN”

  1. Purevpn is the worst vpn service I have ever used. IT servers are as sluggish as a snail’s grandmother. A waste of money and its refund policy is a scam. I tried to get a refund before the grace period of 7 days. I was required to fill out pages of questions in order to get the refund. I gave up after a few pages.

    Do not be fooled by them.

    Reply
    1. Fergus O’Sullivan – Chief Editor must be getting a kickback from Purevpn! Purevpn is total crap and doesn’t connect most of the time. Even when it does connect many of the IP addresses it uses are blocked by content providers, thereby not showing webpages. I was a sucker too and up’td to a 5 year. What a mistake! Contact support with a connection problem and they refer you to their help pages which say to try every protocol until it works. Or, uninstall/reinstall the app. If you’ve gotten this far and are reading all of the negative comments, more than likely, you got suckered too!!!! Watch out for vpn review websites as they’re usually subsidiaries of larger companies that own the vpn service under review. TOTAL CRAP!!! 45-50% of the time I try to use Purevpn it will bounce vpn servers at least once during the first couple hours. Purevpn could never be used in a production environment!!! Purevpn deserves a negative star rating or a 5 star for being CRAP!!!

      Reply
      1. Hi Crystal, You’ll find that at no point do I recommend PureVPN to anybody, in fact, had you read the conclusion you’d see I do the opposite. Cloudwards.net is a completely independent company that does have affiliate relationships, including with PureVPN, but that does not influence our opinions. For proof, I submit the low rating on this review as well as the user comments below it. As for your experiences, we’re well aware of the horrible reputation PureVPN has, which is why in the review I register surprise more than once that things seemed to work kinda okay. I understand you’re upset, but please do not level baseless accusations at us.

        Reply
  2. PureVPN is one of the worst services possible! TONS of connection issues, unreliable, customer service has problems communicating in English, trick you into a 2 year contract to only hold you hostage, ignore your technical problems, and refuse to give you your money back even TONS of problems and them promising they will give it back, and then they make up excuses and stop communicating with you. BEWARE OF THIS SERVICE! WORST OF ALL THE ONES I TRIED! Still without my money and service now. RIP OFF COMPANY!!!!

    Reply
    1. I can confirm PUREVPN is a scam!!!!
      They attempted an illegal transaction of $1500 from my account which has been blocked by the bank!
      There office is in Hong Kong!! Do not trust them their website is glamourised with false claims and reviews!!

      Reply
  3. PureVPN does offer a 3-Day Trial version, though not free but for only $2.50 to use the Full version, as much as you want for 3 days.

    I have been testing different VPNs for a week now, Astrill, Nord, and now Pure. So far Astrill was the best but at $70 per year. So I went on to Nord which compares well with Pure and PIA. However, PIA does not offer any free trials or a test version like Pure does. So I have not been able to test PIA, and I will not buy a car if I cannot test drive it!! For the same goes for a VPN, especially if I am going to sign up for TWO YEARS.

    Reply
  4. They are basically scammers. They give you IP address that have already been banned on many websites and when I asked for the advertised refund, they said that I exceeded the data and connection limit by including some numbers in an email that could have been (and most likely were) made up by them, since there is no way for me to verify the numbers on their website. They are total scammers. Stay far away from these guys.

    Reply
  5. PureVPN is scam! They offer money back guarantee but when you ask it they say your payment method does not included in refund! I paid via Bitcoin through CoinPayment. On their website Bitcoin is refundable but when ask for refund they say bitcoin through Coinpayment is not refundable (its a joke)! So how is possible to get refund via bitcoin?
    https://ibb.co/nkzE9F
    https://ibb.co/nNQXwv

    Reply
    1. This happened to me too
      They try to cheating customers
      Bitcoin i refundable but merchant who is processing bitcoin is not refundable .. a dirty joke

      Reply
  6. I fully agree all the above, a scammer. Most servers are for show only and not connectable.

    7 days full refundable, all the bullshits.

    Reply
  7. i want my money this service in not working in egypt and purevpn Hide the truth and scam .
    need help me to refund my money 70$ form site purevpn .

    im chat with purevpn and tell him i want vpn service and must working in egypt tell me have and working in egypt with out any problem and all good im pay 2 year and then Surprised is not working never in egypt call chat support again and tell him the problem tell me some error in windows and im do try many again .

    and last chat last 5 days im call chat again and support tell me Surprised vpn not working in egypt It caused me a very nuisance and fast do request refund money and answer me not can refund my money !!!!!

    Reply
  8. Disaster, worst internet purchase ever!
    Useless servers, nightmare to get a refund.
    Raised a PayPal Resolution Dispute, PayPal agent on the phone said, although PureVPN offer a 7 day money back guarantee on the website front page, PayPal can get the money back up to 180 days.
    No chance of money back with PureVPN directly, have been through all the settings changes / bullshit, try this, try that, all CRAP!!!
    PayPal said they cannot intervene until 7 days have passed since I raised the compliant (which was one day after payment). I was told by PayPal rep to constantly email / harass them to refund me in the mean time.
    If I do ever get my money back, I best not hold my breath!

    Reply
  9. I had PureVPN for a few hours. I got it to work only on one device and I couldn’t access Netflix. I asked for a refund. It too over two weeks and many requests. I think they hoped I would give up… Even after I got a message saying I was entitled to a refund, I didn’t get one. I had to go through their chat service. Their technical support is a joke. They asking me to check my Ethernet cable when I told them I was unable to connect. Worse experience. I should’ve read reviews before…

    Reply
  10. I have to add to all the above complaints, these folks actually suspended my account while I was traveling overseas. They sent me an email, with only a link to respond. How can I tell if this was a phishing scheme, exactly the kind of security breach we’re trying to prevent. They have no phone service so there’s no way to verify. And just today they suspended me again. They claim I exceeded 300 sessions in one day.

    I will be dumping them as soon as my subscription is up.

    Reply
  11. Awful VPN. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I’ve tried everything the helpdesk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.

    Reply
  12. Just wanted to say purevpn do not refund your money (despite they advertised on their website, money back guarantee!) if vpn do not work for you. in other words they are scam.
    Some of their features such as Split Tunneling not working

    Reply
  13. Just now switched to one of PureVPN’s competitors, whom I had done business with previously. PureVPN service is a joke. Very unprofessional. Not only do they not understand the more sophisticated aspects of networking (such as IPv6), they do not believe reliable services is a goal to be attained. If they need to interrupt your service to achieve their own purpose, no problem. I had a dedicated IP with them for over a year, and it was buggy, but it worked most of the time. Until two weeks ago. Then they interrupted its service for more than a week, just said they were “working on it.” When it came back up, they re-issued my dedicated IP address (it changed), and now they no longer allow external ping to the address, nor do they allow custom firewall configuration. Avoid this company at all costs. They have been dropping their prices and will continue to do so, because they can’t justify the price with their lousy service.

    Reply
  14. Quick to take your money with a 30 day money back guarantee BUT

    -major struggle ( still ongoing) to get a reply and money refunded !!!
    -some servers are virtual – a fact not mentioned on website – resulting in crappy speeds .
    – overall speed VERY average .

    There are much better VPN’s out there.

    Reply
  15. now i know i won’t be suckered in!! it’s YOU guys who should be praised for letting everyone know!!!

    Reply
  16. Pure vpn 100% scam. They havent option for cancel recuring subscription. If write to support for stop billing, they wrote Ok . In next day they trying to bill my card. I put a block in the bank ahead of time. I wrote them a scolding letter and they apologized that this would not happen again and a day later they again tried to write off the money. Realizing that I blocked them, they tried to write off the money under a different name, but my bank figured it out and blocked the payment

    Reply
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