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Degoo Review

Degoo comes with 100GB of free storage and a decent mobile app, but it falls behind in pretty much every other category. If you want to learn why you should avoid this online backup provider, read this Degoo review.

Robin Barber
By Robin Barber (Associate Editor)
— Last Updated: 2022-02-13T20:00:13+00:00 Facts checked by Eugenie Tiu
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Degoo walks the fine line between cloud storage and online backup. This isn’t impossible — read our pCloud review for a cloud service that does both well. However, as you’ll see in this Degoo review, it ends up doing a rather poor job of both, especially in the web app.

Key Takeaways:

  • Degoo no longer has a desktop client.
  • The web app is hard to use and lacks features. 
  • The free plan works fine on mobile if you don’t mind the ads or security flaws.

Degoo isn’t all bad; the free plan is rather generous, it has a decent app for mobile, and the upload speeds are alright. The free version will let you get more space on your mobile device to store your pictures and media, but that’s about all it’s good for.

In order to give users so much free backup space, Degoo cuts some corners. This means it’s missing zero-knowledge encryption, and your data isn’t stored on multiple data centers, two things that are only available with a paid plan. The customer support is also lacking, similar to what we find with free services like Duplicati (read our Duplicati review).

  • 02/13/2022 Facts checked

    Cloudwards.net updated this review to account for the removal of the desktop client and the updated pricing structure. Version Number: Web app: unspecified; Android: 1.57.166.220110.

  • Although Degoo’s security could be tighter, it’s not so bad that you should be wary. It’s probably fine for holiday pictures, but maybe not sensitive medical documents.

  • Degoo is based in Sweden and uses some U.S. servers. As far as we can tell, there are no links to the Chinese government, although it does still have its own security issues.

  • Degoo’s free plan doesn’t come with zero-knowledge encryption and keeps your data in a single data center, which isn’t great if you want to keep your data safe.

Degoo Review: Alternatives

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    Unlimited GB starts from $5.42 / month (save 23%) (All Plans)
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    1000 GB - 2 TB starts from $5 / month (All Plans)
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    250 GB - 12.5 TB starts from $4.97 / month (All Plans)
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    100 GB - 1000 GB starts from $2.99 / month (All Plans)
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    5 GB - Unlimited GB starts from $5.83 / month (save 17%) (All Plans)

Strengths & Weaknesses

Pros:

  • 100GB free backup
  • iOS & Android app 
  • Decent speeds

Cons:

  • Minimal support
  • No free private encryption
  • No automated desktop backup
  • No file versioning
  • Poor feature set
  • Difficult to use

Features

40 % – Terrible

Degoo is lacking pretty heavily in its feature set since the Windows desktop app stopped being supported and everything moved over to the web app. This would have been fine — if the web app was any good.

degoo review web app
Degoo’s web app would be a fine add-on if there was a proper desktop client.

You can’t set up an automatic continuous backup or a backup schedule. Your only option is a manual backup, which limits you to uploading one file or folder at a time, doesn’t tell you when it’s done, and gives no good indication when a file is missed or ignored.

Degoo’s handling of reuploaded files is even worse. There isn’t a block-level file sync, so when you reupload a file you have to upload all the data again. This means that large files will take a long time to upload, even if the change is relatively minor.

degoo review reuploading files
A single letter change required this entire file to be reuploaded.

You can delete files without worrying too much. Like most other cloud backup services, Degoo keeps deleted files for 30 days in a separate tab. However, there isn’t any file versioning.

This is especially weird considering the size of Degoo’s plans. At 10TB you have enough free space to occasionally delete a folder before you reupload it. This would give you a version for up to a month, without slowing down your uploads too much, due to the lack of a block-level sync.

degoo review deleted files
Deleted files are kept for a month in a separate tab.

File Sharing & Photo Storage Maximizer

Outside of the very basic ability to upload and view files, Degoo has a couple of notable features. The first is the ability to share files. This is common among cloud storage solutions, but it’s a nice add-on.

The second is an add-on for the Ultimate plan — the photo storage maximizer tool. This uploads the full resolution pictures to Degoo’s servers and keeps a lower quality one on your device. This can be useful if you want to save space while keeping your photos accessible offline. 

Degoo’s Mobile App

Although we’ve been harsh on the web app, the mobile version is a little better. You can automatically upload certain file types, choose to upload over mobile data or WiFi, and look through all of your uploaded files.

degoo review mobile settings
The mobile app has a few nice settings, but it’s still mediocre.

Degoo isn’t the best online backup for mobile devices; using your iCloud or Google account for your backup is often easier. However, at least the Degoo app for mobile works as a backup service.

Backup
Backup Scheduler
Continuous Backup
Incremental Backup
Image-Based Backup
External Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Mobile Device Backup
Unlimited Backup
Unlimited Devices
Speed Throttling
Block-Level File Copying
Multithreaded Backup
Restore
Courier Recovery Service
Browser Access
Mobile App Access
Versioning
Deleted File Retention
Security
Private Encryption
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolAES 256
Two-Factor Authentication
Hardened Data Centers
Proxy Server Settings
HIPPA Compliant
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
File Sharing
Device Sync
Free Trial 14

Pricing

70 % – Decent

Degoo’s 100GB of free storage is phenomenal compared to basically every other free cloud storage service, and you can get even more by watching ads and inviting friends. The only downside to the free account is that you have to deal with all the other problems with Degoo. 

There is one extra problem with the free plan. When you try to upload over 1,000 files, you’ll be given a file limit warning. It doesn’t seem to actually stop you; however, throwing up warnings of a files size limit with a big “upgrade now” button is a little concerning.

Degoo Cost

Beyond the free tier, when it comes to price per gigabyte, Degoo is actually pretty cheap. Icedrive (read our Icedrive review) is an excellent value provider, and Degoo’s 500GB plan is just over half the price of Icedrive’s 1TB plan. The 10TB plan is also competitive when compared to the $17.99 Icedrive charges for 5TB. 

However, the selection of plans is a little confusing. The 100GB plan will be enough for users who are just saving a few files, and if you’re backing up a full computer, you’ll probably want a terabyte or two. For 2TB of storage at under $10 per month, both Sync.com and pCloud are much better services.

There was also a discrepancy in the pricing on the mobile app, where we found the prices could be almost twice as much and we aren’t sure why. If you want the cheapest prices for your premium Degoo account, use your computer to buy it.

Ease of Use

50 % – Poor

A service with a limited feature set is normally really easy to use — look at our Backblaze review for a great example. However, Degoo still manages to mess up here, making this a somewhat frustrating backup solution.

The web interface for Degoo isn’t good. The main upload button lets you add only one file or folder, everything seems to lag a little, and the progress bars for uploading files are confusing and unreliable.

degoo review uploading-files
You can only upload one file or folder at a time.

Degoo Cloud Storage Mobile Apps

The mobile apps may have more features, but they aren’t exactly easier to use. The screen is filled up with the huge icons you can’t resize, and the free plan has ads. There is a gallery where you can view your pictures, but compared to cloud services Apple Photos and Google Photos, it’s not very good.

degoo review mobile uploads
At least Degoo gives you some options in the mobile app.

You also get some options for an automated backup, which makes using it regularly less of a hassle. However, navigating the app can be confusing, and it’s far from the clean experience with providers like IDrive (read our IDrive review).

File Backup & Restoration

45 % – Poor

Unless you’re using the automated backup for mobiles, backing up your files with Degoo is slow and annoying. You’re better off ignoring the “upload” button and just drag in files instead. There isn’t any good way to monitor the backup, either.

degoo review upload list
If you have many small files, the loading bars are too fast to follow.

You will get a warning when you try to upload over 1,000 files, but it doesn’t seem to actually stop you. However, when Degoo misses a file due to an error, the warning is small and disappears quickly. There doesn’t appear to be any way to view a log file, and the warning doesn’t specify which file failed, so it’s hard to actually resolve the issue.

Restoring a file is as simple as right-clicking it and selecting “download.” It then downloads like any other file. Sadly, this means it will always go into your downloads folder, but at least the process is quick and easy.

degoo review restoring files
Restoring files with Degoo is easy, but you don’t get much control.

Speed

75 % – Good

Speed is important for every cloud storage provider, as you don’t want to be waiting around for files to upload all the time. To test Degoo’s speed, we uploaded a 1GB folder and then downloaded it from the servers. Both transfers used a high-speed internet connection, throttled to 100 Mbps, meaning each transfer should take 1 minute, 20 seconds.

First attempt:Second attempt:Average:
Upload0:04:200:02:250:03:23
Download0:01:530:01:300:01:42

As you can see, the download speed was decent — only 1 minute, 42 seconds on average. We’ve seen faster before, but this is perfectly fine for most uses. However, the upload speeds were far more unstable. In the first transfer, it struggled to use more than half of our bandwidth. The second transfer went faster, but still spent plenty of time processing at the end. 

Security

70 % – Decent

Degoo’s security is surprisingly good. You get 256-bit AES encryption on all files, everything can be stored with zero-knowledge encryption, and your files are kept on multiple databases so a natural disaster can’t wipe it out. We would have liked it to offer two-factor authentication, though.

degoo review zero knowledge encryption
Degoo has zero-knowledge encryption, if you’re willing to pay.

However, of the three major security features Degoo offers, the free tier comes with just one of them: 256-bit AES encryption. Zero-knowledge encryption and redundant data centers only come with the premium Degoo subscription options, and free users will have to pay up or put up with inferior security.

Additionally, plenty of users have reported losing data or having their accounts deactivated — even if they have the old lifetime subscription. There have been similar reports about Jottacloud (read our Jottacloud review), but at least Jottacloud has a good support team. Degoo just sends an automated message from “Degoo bot” to the unlucky users.

Privacy

75 % – Good

Degoo’s privacy policy is pretty good, and it claims to only collect a small and limited amount of data. You don’t need to take our word though; it’s a pretty quick read at around 1,000 words. 

degoo review privacy policy
Degoo’s privacy policy is short and sweet, with no major issues.

Another key element to privacy is the country where your data is held. Degoo itself is in Sweden, which is in 14 Eyes, and it uses providers like Google Cloud and Amazon Web Services, which are both based in the U.S. Neither of these are ideal locations, so that zero-knowledge encryption will be useful if privacy is important to you.

Customer Support

20 % – Terrible

Customer support is important, and often something you don’t think about until it’s too late. Sadly, with Degoo, you’re going to be waiting a long time for that support, if any ever comes.

Normally, the first place to look is the knowledgebase. However, the 23 questions probably aren’t going to help much. There is a search bar at the top, but it’s quicker to just look at all the questions.

Once you’ve burned through the rather pitiful selection of questions, you’ll see a button to create a ticket. This is how you contact the email support. Enter your email address and query, do the CAPTCHA that’s in a box that’s too small for it and click send.

degoo review captcha
Degoo’s support is bad, even the CAPTCHA is done poorly. 

You’ll get an email from the Degoo bot telling you they’ve received the email, and then you can hope and pray you get a response. Many users reported waiting two or three weeks for a response, and some say they never heard back. We’ll be sure to update you if our query got anywhere, but it’s not looking good so far.

The Verdict 

Degoo isn’t good. Even users who want plenty of cloud space for free should probably stay away and check out our MEGA review for a decent free service.

However, for users willing to pay for their backup, almost every other online backup provider comes with better security and has an actual desktop client. If you don’t want to read a full list, look at our Acronis Cyber Backup review. It’s one of the best and comes with both an unlimited backup and some spare cloud storage space.

Have you tried Degoo before? Did you think our review was fair? Was there any part of the service that we missed? Let us know your thoughts in the comments below. Thanks for reading.

500 GB - 10 TB starts from $2.42 / month (All Plans)
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84 thoughts on “Degoo”

  1. I’ve installed Degoo free 100GB account today and it seems it’s has a bit different specs that what is mentioned here :
    1. it has up to 14 days file-restore option
    2. You can link 2 devices in the free account (I linked my pc and android phone).

    Reply
  2. I can only warn people to use this service. I have a paid option with 2TB storage. However, i backed up a lot of private and business data on Degoo (Thanks god i have also a harddrive backup).

    The upload to Degoo works pretty fine, so thumbs up on this, but when it comes to restore the files, its a disaster! I am not able to download some of my files. It downloads 30-40% and then starts from 0% again. I tried it a few hours to download a 2GB file, i tried it on different days and even on different devices (computers) its just dont downloading it.

    So, i can not recommend this service at all. The support also do not reply to my mails, i am currently waiting more than a month on a reply.

    Reply
    1. i paid for the lifetime 2TB service. My experience so far has been extremely negative. the uploads are extremelly slow, so much that i cant use this service as a share. speedtest.net shows my connection speeds are as i pay for, but degoo constantly hovers around 11kbit/s. I have zoolz, onedrive and onebox large storage facility which works much better than this, i was going to link a NAS to degoo as a backup for that data, but really this is unusable. I did get a reply from email support after a month and me posting my experience on their app review, they said they are having a ‘speed’ issue. Avoid this cloud service is my advice.

      Reply
  3. I have purchased their 2TB storage plan. Have not tested yet if the restore works, but their app is using 5-20% of my CPU at all times even when it is not uploading anything to Degoo! There is an app option to get extra space by letting Degoo use unused processor time, but I have this option turned off. Unless Degoo fixes this issue, it is a company that should not be trusted.

    Reply
  4. Just something to consider, the TOS still states P2P storage §9.1 & §92. The client installer brings 3rd party software adcrap… and the client has an (at least opt-in) option for mining cryptocurrencies on your machine….

    Reply
  5. I have 2 tb backup plan. No problems until now. I bought it as an additional backup measure for my writing files. I wanted a backup only solution because cloud storage some times destroys files by wrong synching.

    Their synch app need more features. On I know that is a backup service but it needs their the web to have the option to recover a file.

    The best of all is that with one account you can backup unlimited pcs and smartphones.

    Reply
  6. I set up Degoo and backed up around 200GB of files.

    A couple of months later I happened to bring up the desk top client and discovered that I no longer had the vast majority of the files backed up.

    The client started backing them up again, but that would have been of no use whatsoever had I needed to access the files.

    I have emailed Degoo, but with no response.

    I would strongly advise against using this service for important files.

    Reply
  7. I think you should mention about “free” is not so free! As soon as you register, appear a message: “You have to invite at least 10 friends to access the free version of Degoo for Windows and Mac OS.”

    Hmmm. I think this fact is worth to mention at least in the article.

    Reply
    1. Hi Mila,

      This is entirely new information for us. Thanks for letting us know, we’ll look into it immediately.

      Kind regards,
      Fergus O’Sullivan (chief editor)

      Reply
    2. is free access a lifetime access or just like what the login page says “two weeks free” ?

      Reply
      1. Degoo is free for life (or until it vanishes into the night). You don’t have to sign up 10 friends for free access, either. Rather, inviting friends gets you more free storage. However, recommending this service to anyone isn’t what friends do to friends.

        Reply
  8. I tried to do free 100gb space signup but it is asking me to refer 10 friends. Even I did referral still not able to download free version. Don’t know how to overcome this issue.

    Reply
  9. [Mr. Gildred, This is an updated version of the comment I tried to post yesterday. Please ignore the older version.]

    After using the free version of Degoo for a few months, I was about to sign up for a lifetime plan when I discovered that there were at least 2 deal breakers.

    Deal Breaker 1: Suppose you have uploaded 1 TB of data to Degoo from your current Windows PC and you are replacing this old PC by a new PC. Degoo is incapable of simply reassigning your data set on Degoo to your new PC.

    According to Degoo, you need to do the following 3 steps yourself (correct as of 2018-01-30):
    “Configuring Degoo on a new or reformatted phone, tab or PC”
    http://support.degoo.com/customer/en/portal/articles/1893194-configuring-degoo-on-a-new-or-reformatted-phone-tab-or-pc

    Step 1: Download all the 1TB of data from Degoo first if you don’t have a copy of your data locally. Assuming that you can download 20 GB of data a day, this is going to take 50 days.

    Step 2: Unlink the old PC. In Degoo’s own words: Unlinking a computer will make Degoo “forget” about that computer and permanently delete all files that have been backed up on that computer.

    Step 3: Start backing up your files again from your new PC. Again, assuming that you can upload 20 GB of data a day, this is going to take another 50 days.

    This is crazy! It is going to take you more than 3 months to do the 3 steps. Why is it that Degoo is incapable of simply updating some configuration files to point to this new PC?

    Deal Breaker 2: Assuming that you are using the Windows version, once you have uploaded files to Degoo, there is no way of deleting any of them. Their mobile version allows deletion but you cannot do so for the Windows version. You also cannot use the mobile version to delete files uploaded from the Windows PC or even files uploaded from another mobile device.

    Reply
  10. Avoid this software like the plague. It does not consistently work as a backup tool at all.

    The problems begin as soon as you try backing up more than one device. It gets confused as to which Backup belongs to which device.

    Even with one device it takes about a week to complete a backup, but if ever you needed to actually restore any files you may find some of them have been corrupted on Degoo’s servers.

    I spent over 2 months trying to get it to work as a reliable backup system, on two devices, one laptop and 1 desktop pc. It really is very nasty glitchy software. The developers kept saying that their updates would resolve all the glitches and problems, but they never did. Trying to get them to respond to requests for support was a complete nightmare, as is the software itself.

    Seriously, don’t buy it or try using it, you won’t even be able to get a refund.

    Reply
  11. I’d be very careful trusting Degoo with your files. 70 % of my files were lost on their servers from one moment to the next and customer service has not answered my emails for 3 months. If you actually care about your files (like I did), I would highly recommend looking into another service. At first I was really happy with Degoo, as 100GB for free beats other services by far. The software is extremely bare bone but that was alright with me as long as it worked. Then, after all my folders were already backed up at 100 %, that quota suddenly dropped to anything between 0-100 % for the respective folders. My first email was answered right away and an update recommended by Degoo, but when that didn’t help, I never heard back. By now I have sent 8 emails in 3 months without answer, so I still don’t know what happened to my files. And due to the bare bone software, there is just no way of checking online, which files are there and which aren’t. It’s a complete disaster!

    Reply
  12. Very slow … maybe they used a 56ko modem …
    I tried the support but nobody reply …
    Impossible do see your files on desktop interface.

    Quantities seem not same on desktop version and the mobile version … why ? some files was deleted ? I can not know … It’s make me unsecure …

    Reply
  13. Since recent update If your folder for backup is located in “x:\Program files” the app is unable to upload it and stays as “Excluded”. Please fix it as I already have several folders backup-ed and now they cannot sunc.

    Reply
  14. There are many points here and mostly bad. And I have to agree. I am a paid user 3TB. I thought I was safe and secure then a few days ago I needed a file I know was uploaded to Degoo. When I checked, most of my uploaded data was just GONE. No more files and folders, about 85% missing. From a total of about 20 folders from my principal Lenovo machine there were just 2 left. And from the 150GB that took DAYS to upload I was left with less than 10GB still there. And of course the files I needed were missing too.
    And as for their customer service, FORGET IT. They have no concept of any kind of service. All emails go ignored. I am almost 70 years old and have been computing since computers were available, starting with a Sinclair then a Commodore 64. In all these many years I have NEVER come across a company so poor or oblivious to customer problems. USELESS, no other word. I can live with the bugs and problems but I cannot live with this terrible service. Be warned. If you purchase from this company and run into any problems at all, you are on your own.

    Reply
  15. All my data has disappeared, 280GB worth all gone, meant to be secure with Degoo but they can’t tell me where it all is!!
    I do not recommend these clowns at all!

    Reply
    1. Degoo is unsafe. They access all your files. They are breaking the law somewhere.

      Reply
  16. They delete 1 TB of data grom my paid 3 TB account.
    on the question they said that I or someone else deleted the data and that the Privacy Act does not keep the backup deleted. Really musky I’m stupid.
    Do not use this service. It’s a fraud.

    Reply
  17. I was about to buy a lifetime plan for $65US, but ultimately decided not to after reading the comments here. I may even ditch the 100GB free plan I currently have since it appears to be so unreliable.

    Dealbreaker 1: No Linux version of the client. Inexcusable since it’s Java-based.
    Dealbreaker 2: the crappy client is actually made in Java! Trying to find a more ressource-hungry, buggy and inefficient software would be a challenge. Come on Degoo, is it still 2001 that Java is so fashionable?
    Dealbreaker 3: No Synology client.

    Degoo, please leave the cloud storage business to professionals.

    Reply
  18. Mario:The question I have is “was the someone else a person you authorized? Or was it some other random user on the internet? ”
    One question: when is your data not your own? When you upload it to the cloud!

    Reply
  19. Unreliable, doesn’t download my files to my mobile device, not worth the money I spent

    Reply
  20. I purchased a 10TB lifetime subscription for $99,-. 4 days ago. Not a bad deal to try. It makes it easier to accept some of the shortcomings. Degoo is not my primary backup facility. I’ve connected 1 phone and 2 desktops, included Dropbox, Onedrive and a 1TB picture folder. Already uploaded 600GB in around 75 hours, which is on average 8GB per hour. I haven’t checked data consistency yet and no experience with customer service. I haven’t had the best experience with Google and Bosch. I am still waiting for their replies, bad customer service is everywhere. Upload speeds are between 10Mbit/s and 350Mbit/s. Desktop app could be better, the mobile app is quite okay. It can show you a feed with pics from all folders that include pics. Degoo claims on their website that the service is zero knowledge and the sharing unused processor time isn’t in the menu anymore. Up to now I can’t complain with the deal and the service provided. I’ll be patient and wait for improvement on the interfaces.

    Reply
  21. I stupidly purchased the 2-year 10TB plan for $99. Sounded like too good a deal to pass up. However, the service is dreadfully slow and not intuitive. I have a 200Gbps upload internet connection. However, even when using “turbo mode”, my uploads are about 12 KILOBYTES per second. It took 72 hours to upload 120GB. So, basically 600MB per hour. That is unacceptable. I was horrified when I attempted to download some of my data. After 5 minutes the download had not even begun! I deleted everything and requested a refund 3 separate times and received no response. I feel like a sucker.

    Reply
  22. Degoo Review: My experience.
    I keep getting emails saying I have not logged into my account – I have sent them screenshots of my account (proof) but they keep ignoring my emails.
    Very ignorant company – avoid

    Reply
  23. I am another sucker who bought the $60 2TB lifetime plan. I regret it. I’m not going to use it, I just wasted $60, which I cannot reclaim, because “sales are final”. Scam scam scam.

    Reply
  24. Almost every day, after using Degoo (phone, browser, pc program), I get an email from Degoo owner (if that’s true), telling me that he’ sorry for me uninstalling the app! What? I was just downloading and uploading some data and after that closed the application on devices!

    It is slow like a snail! I can’t wait for it to upload or download anything!

    This is a mess!

    Reply
  25. It works fine for me. 10 TB, lifetime. Inactivity for 50 Days deletes files; a new backup deletes an old backup, even if the new one is empty; unlinking a device deletes also files of this device. If You keep this in mind and avoid these steps = no worries at all. Nearly 70-100 GB/day upload. If this offer is really for lifetime or for like 7 years – it cannot get better for the price (90 usd).

    Reply
  26. fact is if a cloud service has poor to zero communication via its help desk services
    THEN DONT USE IT STAY AWAY NOTHING IS FREE
    what i mean by nothing is free is that your privacy is in there hands your security your files !!!
    would you give your car keys to a stranger in the street if he said to you he will provide free parking
    of course not so why would you risk your private files with these people .
    they may well have good intentions but good intentions are not enough into days world were information is money.
    the first step in trusting any company online isp cloud storage any of them is to judge them by there level of communication there help desk .
    if a service is not responding to you within a reasonable time ( within the same hour in my book)
    then stay away these people do not reply to customers and that is there standard practise ,yet they are willing to take peoples money for larger storage accounts to me that is a form of theft.
    you charge for a service and that service fails and on top of it you refuse to communicate then you are a thief a fraudster .
    i would not risk the well being of my files with any company who refuses to speak with me that makes free very costly,your time your files security safety .
    i hope you see my point , its to higher risk when there is plenty out there that will provide great service at a low cost ,always research a company’s reputation .
    i wish this company all the best and hope they read this and understand my views maybe they will see the value in a high standards of communication and reliability.

    Reply
  27. Don’t do Degoo. Just don’t. Not only are there problems with the backups but Degoo degrades the performance of your computer. After trying ways to improve performance and keep a backup set from being lost, your 14 day money-back time period will be over and you’re not able to get a refund. You uninstall degoo to get control again of your computer resources and count yourself lucky it wasn’t a worse experience. Then you wonder if this all is their business plan after all. JUST. DON’T. DO. DEGOO.
    This comment area is asking for a Rating about Degoo. On a scale of 5 stars, Degoo is a minus 5. Do not do it.

    Reply
  28. Most horrible experience for 3 people I got the service was thinking about buying it but I decided on a hundred GB free service they suggested that I invite other people so I thought it was pretty good deal for a hundred gigabytes for phone use I invited my son and my father your same name degoo summarily deleted all of our accounts with no notice including the files that were contained within those accounts no customer service answer horrible company devastating thing that happened to other people that I love

    Reply
  29. I have only positive ratings to give Degoo. I have a 10 tb storage – the price is very good, both up and download work damn well. Perhaps the layout of the page may be fine-tuned a bit, but otherwise I am very satisfied overall. I see some complaints but so far I have not encountered any problems. I would actually recommend degoo.

    Reply
  30. When something sounds too good to be true, it is in Degoo’s case.

    Bought their 10TB lifetime package, backed up 800gb, only to find that there is only 50gb of that left on their portal for no apparent reason, of which I hardly can download anything (too slow, stops downloading, etc).

    They had only 1 job..

    Customer Support just got back to me after 3 weeks with a generic reply.

    Won’t recommend, at all

    Reply
  31. Bought their 10TB Lifetime plan for $89USD. Initially didn’t know to download the mac desktop version. Started a download of my documents folder on the web, then stopped that and downloaded the application using google search, then the app updated itself a few times, with the newer version offering encryption capabilities. Tried re-uploading the folder but could not select “Top secret upload”. Which is fine. Have about 100GB of files in my desktop and documents folder, its been 2 days and its 61% uploaded. I have a hackintosh i7 with 16GB ram and it does not use anything for resources, it just slowly trickles in the files. My files don’t change that often, but I selected to keep files in Degoo after I’ve deleted them. I have a 4TB external drive I’d like to backup and after its done, I don’t want it connected to my computer. I hope they don’t delete the files after 50 days as I plan on keeping the Degoo app running in my preference pane, as it does not seem to effect my computer performance, it seems to work well on a mac. 99 years is what I am looking for storage and that is what they have given me for my art files and scriptures. I went to view the files uploaded in their web interface and they seem to be there, I haven’t tried downloading them yet, I will once the transfer is completed. There seems to be a download button on the “My Files pane” which is greyed out right now probably because I’m currently still uploading my large folders. I have a faster internet connection, but this app uses like 3 Mbits/sec and sometimes 31 Mbits/sec or more. I’m not worried about speed, I have fast access to my files on my computer, I need a backup in case of a flood or fire or theft (TOTAL LOSS EVENT). I plan on buying a 4TB drive and backing up my data and giving it to my parents to store after reading these comments, just in case I cannot get them. Degoo seems to work, its slow, but lifetime backup and 10TB is a good plan to get your files back. The web app seems to find files well and you can just download a file at a time, which seems good. I have read comments on other boards saying you can’t do this, but you can now, so they have been improving their platform with time. Which is good. They have been around since 2012, so 7 years is coming close to a decade of storage. Pretty good! If I get 7 years, my cost for the software and storage plan would be cheap, if I get 99 years even better!

    Reply
  32. Uploading your files is slow, but downloading your backup files is fast. It is not “cold storage” your files are available anytime, from what I can see. The web Degoo application also has a fast search I am well pleased. I can download just a file or a whole folder of files. It will take a very long time to backup TB of data or more, just have to be patient and let Degoo run in the background, doing its job. On failure, backing up will be quite fast! Perfect Cloud Storage, thanks Degoo!

    Reply
  33. Finished backing up over 100GB for my work files on my computer using Degoo. It now says 100% with another backup cycle done in 2 days. Rather then wait 2 days for it to check the backup Degoo has done, I’ll be adding more files I want stored. Now I’m backing up my Time Machine, so that I can restore my apps on my mac in case of a hard failure or loss due to theft or fire. I finally have a solid backup plan thanks to Degoo. Most other services you cannot afford a 10TB lifetime plan. I have room to grow slowly adding folders of files collected from my lifetime of storing work, thousands of dollars of applications and home use (cherished photos etc). The system works if you have the patience to let it slowly trickle in a backup. Just install the Degoo software and forget about it and let Degoo do its job. Just leave your computer running and turn off sleep mode, to make it happen.

    Reply
  34. I tried backing up my Time Machine backup stored on an external USB drive, but Degoo keeps crashing out. Its a 1.4TB file. So it looks like the app is difficult to add terabytes of backup all at once. Not sure if there is a way to add it to degoo. Been trying for days. I might be able to add the files slowly, selecting them one by one, but I was hoping to just add the folder and let Degoo slowly trickle in the files. Will keep trying.

    Reply
  35. Beware of this app. It’s a scam. They will delete your important files deliberately. They will ignore you even if you contact them everyday. Don’t risk your precious files with these clowns. Don’t waste your money we with these heartless people.

    Reply
  36. Terrible company.. STAY AWAY!!! It is impossible to delete folders.. you have to delete each and every file. The app is unresponsive and also their customer service is TERRIBLE!!!

    Reply
  37. This company cannot be trusted. Their facebook page is unresponsive and you’ll wait weeks for any reply.

    Reply
  38. I purchased an account and I have a mostly bad experience. The client doesn’t work as it should, so I don’t trust it. I’ve reached out to Degoo for support, but they just ignore me. It’s simple stuff like deleting a file locally isn’t deleted on Degoo, and upload never finishes. I’d say they have a long way to go before being professional. Avoid it.

    Reply
  39. Quite possibly the most atrocious service I’ve ever used. When I first bought it, there was a desktop application which allows you to sync directories on a PC or Mac. This application vanished and was replaced by a barely usable ‘web app’ which meant I couldn’t sync files from a new PC. Support was useless. The mobile apps are horrendous, and the web app always shows out of date information and is impossible to search content. Just seems to show a massive stream of photos. I’ve given up on it.

    Reply
  40. Degoo service was promoted by StackSocial (owners of several sites). I was intrigued, bit the bullet — 90.00 for a lifetime of 10TB, who could beat that? Well, I was very mistaken. Granted, they do store data but GOOD LUCK GETTING YOUR DATA to their site from a PC/Mac. They rely on old HTTP transports which are slow; generally causes the browser to stall and consume resources, only to need to abort. Worse, their support SUCKS. It’s beyond terrible — they go silent on you when you ask about improving their processes. Literally, they simply don’t respond. Further, they hide their location/identity and other data behind CloudFlare anonymous WHOIS, so you can’t easily get to them otherwise.

    Save your money, use another service — it would be well worth the extra cost than this nightmare.

    Reply
  41. Without any announcement to their users, Degoo changed the rules! Effective sometime in February, 2020, only people with paid accounts can use the desktop app to automatically backup files. If you have a free account, you must now manually upload files using their new web interface. I accidentally discovered this while trying to find out why I was getting strange error messages in the Windows desktop app about being out of disk space, reaching the maximum number of devices, and other bizarre messages. I requested help from their non-existent support team and even tweeted to the CEO, but got nothing at all from support and only a weird reply about how their backup system creates temporary files on the user’s computer, and I must be out of space. I had well over 175 GB of free space, so, yeah.

    The one good thing about manually uploading files is that it is much faster. But it’s only free storage now.

    Reply
  42. THI COMPANY IS SCAM!!!! I bought a 1O TB lifetime cloud and I can’t even upload raw files into it. even normal files cant be uploaded multiple files at once. it will get stuck and don’t upload. I use a MacBook Pro with quad-core i7 with 16gb ram and use. SSD and the internet with 1Gb/sec speed. so obviously the issue is not on my side. THEY SHOULD BE REPORTED AND REMOVED FROM THE WEB!!!!

    I want to rate them ZERO

    Reply
    1. I bought the same… and earned free space as well. I have about 13-15 TB had so many issues and now I received this in email today…

      Hi
      I’m the Degoo Bot. I do automated work to ensure that Degoo remains safe and that everyone abides by the terms and conditions. Unfortunately I’ve detected that you’ve uploaded content which violates someone else’s copyright. This violates our terms and conditions. Therefore your account will be terminated in 2 weeks.

      If you feel I’ve done a mistake you’re welcome to submit an appeal by clicking the button below. The appeal will be reviewed by a human. Be sure to submit as much detailed information as possible, to help verify that no copyright was violated.

      (I ripped all of my dvd’s and back them up to degoo to watch on my phone and if I ever had a fire etc and lost all my digital content…. at least I would still have these.
      Some of the files I detected were:
      Boston Legal – 108 – Loose Lips.avi
      Boston Legal – 406 – The Object Of My Affection.avi
      BH-4.07.1979.avi
      Edwardian Farm – S01 – E02 – October.avi
      The Victorian Kitchen Garden – S01 – E01 – The Beginning.avi
      Victorian Farm – S01 – E09 – Christmas – Part 03.avi
      Victorian Pharmacy – S01 – E08.avi
      Victorian Pharmacy – S01 – E07.avi
      Bally kiss angel Series 3 Episode 1 (S03E01) – As Happy As Turkey On Boxing Day.mp4
      BH-4.02.1980..avi
      I mean… seriously… what is an online backup for? I mean who even has dvds anymore? More and more people are digitizing their libraries and dumping the dvds… I have half of those left. I still have them on external drives now I need to find another online back up? I think they need to refund our money. Starting to seem like a scam to me.

      Reply
  43. joke… 3 wasted days ..Windows app i can upload secret files but then they r gone . No browsing no download ever again. Web app cannot see secret folder. Android app can but its one loooong list.. no structure. Sharing… I just get a spinning icon. ( where is this magical experience unlimited sharing ‘addon on’ ? ) a waste of my 3 days isolation time ‘working’ from home. PoS! Sweden should be ashamed if this is the best clod their programmers can make.

    Reply
  44. Degoo sucks terrible and I would give it zero stars if possible. And do you think you can get help? Nope, if the staff gets tired of you they just stop answering.

    Reply
  45. I just received a message “Daily limit reached, upgrade to increase this limit or wait until tomorrow”. I am already on the largest 10TB Ultimate Degoo lifetime account; no response to emails from Degoo Support. Also no feature available to sync a desktop PC; web application is all that works for upload/download. lack of functionality so avoid.

    Reply
  46. Terrible service and terrible (buggy) function. Not recommendet at all. They do everything to get your data, but if you want to download, be prepared for various and serious problems. No Windows App for sync right no

    Reply
  47. This is completely useless as backup cloud – upload is acceptable but download is ridiculous – since 3 months I try to download my 78GB backup to my PC and I’m not able to do it.

    Reply
  48. Don’t take it even for free.
    The worst storage cloud I have ever experiences. I already had zoolz but I thought it’s worthy to have 10tb for 100 box but it was a big mistake because I just give up to use it.
    Customer services never respond.
    You can not upload big files or videos and by big I mean even more than 500mb.
    The speed in desktop application stays in 11kb to 20kb(yes KB).
    Seems they just collect the money and they don’t care about customers. In real life this a froud and you can bring people to the court but on internet everything happens and you can’t do anything about it. just don’t take it.

    Reply
  49. As of today, 8/8/2020 (probably earlier than this date), they have stopped offering the Desktop Sync client as an option. You can only use the web interface to upload/download files.

    Reply
  50. Your content is not safe. I got an erogenous email in regards to possibly copyright infringing content. This indicates that this is NOT a “zero knowledge” platform, and they’re actively scanning your content. What if you performed a digital backup of a DVD you owned? What if you had some videos you much prefer to keep private? It looks like the Degoo people can just browse through your content however the feel like, watch your content, scan your content, copy your content. 10 TB lifetime subscription, some deviant violating my most personal of spaces for a life time? No thank you.

    Reply
    1. We actively recommend against people using Degoo, it’s a terrible service. That said, thanks for confirming that it’s not zero-knowledge (we mention in the review that it isn’t) as well as being horrible in every other regard.

      Reply
    2. I got this as well. Now when I log into my account, it got downgraded from 10TB lifetime, to 100GB Free. I want my money back, as this feels like a scam

      Reply
  51. I am thinking they are closing the large lifetime accounts to pave the way and save money for the yearly renewal accounts.

    Reply
  52. Received this email from Degoo today:

    Detected copyright infringement
    Detected copyright infringement

    Hi

    I’m the Degoo Bot. I do automated work to ensure that Degoo remains safe and that everyone abides by the terms and conditions. Unfortunately I’ve detected that you’ve uploaded content which violates someone else’s copyright. This violates our terms and conditions. Therefore your account will be terminated in 2 weeks.

    If you feel I’ve done a mistake you’re welcome to submit an appeal by clicking the button below. The appeal will be reviewed by a human. Be sure to submit as much detailed information as possible, to help verify that no copyright was violated.

    Some of the files I detected were:

    My Comment- “10 file names were listed here…they were old files and only 2-3 were still on my hard drive. I deleted them from my hard drive and from Degoo.”

    All the best The Degoo Bot

    Appeal

    Best Regards,

    The Degoo Team

    Reply
  53. FOR EVERYONE WHO WANTS TO USE THIS CLOUD AND THINKS IS SECURE, DON’T USE IT!

    Today 26th August 2020, I’ve got an email

    Detected copyright infringement

    Hi
    I’m the Degoo Bot. I do automated work to ensure that Degoo remains safe and that everyone abides by the terms and conditions. Unfortunately I’ve detected that you’ve uploaded content which violates someone else’s copyright. This violates our terms and conditions. Therefore your account will be terminated in 2 weeks.

    If you feel I’ve done a mistake you’re welcome to submit an appeal by clicking the button below. The appeal will be reviewed by a human. Be sure to submit as much detailed information as possible, to help verify that no copyright was violated.

    Some of the files I detected were:
    2 files

    The part in our terms that I’m referring to are:
    7.4 The User specifically agrees not to upload, communicate or publish information that infringes or violates someone else’s right(copyright,
    trademark or other intellectual property right), that may violate the integrity of, intimidate or offend another person, that may challenge criminal actions or contain material not permitted by any applicable law
    or regulation(for example discrimination, racial agitation and child pornography).

    All the best
    The Degoo Bot

    My 2 files ARE NOT COPYRIGHTED, DON’T DEPICT DISCRIMINATION, RACIAL AGITATION NOR CHILD PORNOGRAPHY. I DIDN’T SHARE THEM AND IF THEY WERE, IT SHOULD TELL THE COPYRIGHT HOLDER NOT A BOT.
    USING BOT TO DETECT FILES IS ILLEGAL AND VIOLATES USERS PRIVACY AND BREACHES GDPR EU PRIVACY.
    BACKING UP ALSO COPYRIGHTED FILES FOR PERSONAL USE IS LEGAL.
    THEY SHOULD’VE TOLD ME TO REMOVE AND NOT TO TERMINATE AN ACCOUNT IF THEM WERE REALLY INFRINGING.
    MY 550GB WILL BE GONE IN 2 WEEKS THANKS TO A BOT.
    SHAME ON YOU AND PLEASE DON’T USE NOR BUY PLANS FROM DEGOO.

    Reply
    1. Same here. They just seem to get rid of all premium account with large storage space and resell it again. Their customer support response was 2 to 3 weeks normally. Transfer speeds is alright with me, but by no means this is secure and reliable storage.

      Reply
      1. They do also with free accounts.
        My account was free, I earned 400GB by watching videos since mid-October 2019, but the day later (27th August), I had to remove 100GB and buy an ultimate plan to download the remaining GBs (450GB).
        Today, 2nd September, I’ve done downloading all my files on Degoo and I deleted my account, because it’s pointless to have it if they usually respond my appeal in 2 weeks and my account will be terminated in 2 weeks.
        At this rate, they gonna lose more customers, they gonna think about using other cloud storage and they gonna go bankrupt.
        Now I’m thinking about using HDD and Sync.com

        Reply
  54. This is the Degoo Botty. FYI I scanned 23mn Degoo users private files and I am happy to say to all you losers I found zillions of copyright mp3s and movies so I will close all of them pirate accounts lol … mega bucks for Swedish boss dudes. We will retire now thanks for your $$$$ millions.

    Reply
  55. **Comically** Bad, Possibly Even Criminal
    This service is **comically** bad. Wow, just wow. Like an idiot I paid $99 for a “lifetime subscription” and 10 TB storage. I figured, well, even if they go under after 2 or 3 years, it won’t be such a bad value.

    SERIOUS PROBLEM #1: They have no mechanism for downloading entire folders!!

    You have to download *one* *file* *at* *a* *time*. So the promise of 10 TB is deceptive. It is a marketing bait-and-switch, because what sort of customer cares about 10TB of storage? Answer: a customer who wants to back up an entire system with an option to restore the data in case of system failure. That’s not an option when you can only download one file at a time!

    SERIOUS PROBLEM #2: Unbelievably AWFUL Customer Support.

    On finding out about the severe limits to the download functionality, I immediately requested a refund. Degoo Customer Support refused to even answer my inquiry. The only communication I’ve received from them was a short 5 word sentence that left me with the impression that Degoo Customer Support speaks English as a second language.

    SERIOUS PROBLEM #3: Intrusive Nannying.

    When it became clear that I was stuck with the service, I decided to make the most of the large amount of memory on offer (10 TB) and upload some things of secondary importance that I can’t fit on my 2TB of Google storage, so I started uploading things like multimedia files that I have ripped from DVDs. All of a sudden, after uploading a terabyte of data, I get a message saying my account would be cancelled because I had violated “community standards” by uploading copyrighted material. No offer of a refund, just a notice that my account would be “deleted”. The real reason for the cancellation may be that they only want people who use a tiny fraction of the 10 TB they promise, so if you start uploading anything other than family pictures, anything in other words that takes up a significant amount of disc space they don’t really want your business. But the reason may even be worse, which brings me to

    SERIOUS PROBLEM #4. Signs of a Criminal Scam.

    After reading the experiences of other users, I am now a bit worried, because many others are reporting the same experience I had suggesting that Degoo is simply stealing data and then deleting accounts once they’ve harvested the data. If so, these people are criminals. AVOID DEGOO LIKE THE BUBONIC PLAGUE.

    Reply
  56. I purchased a lifetime promo for Degoo 10TB from StackSocial. The service is terrible, for one; it’s designed for uploading, not really downloading. There is no API access or CLI tool, though they do use Google as the backend (puzzling). Their support is non-existent, don’t expect anything. Degoo’s base operations are not within the United States, but they won’t tell you that. Furthermore, StackSocial (at least) has been a party to allowing Degoo to remove negative reviews (mine isn’t the only one). I was using Degoo to back up a lot of my old data that I didn’t need around, some of which included my personal music collection. Imagine my surprise, when months later I get an automated message from a “Degoo bot” informing me of copyright infringement, where they threatened to terminate my account — I appealed and won, but it was a waste of my time. BEWARE: they are employing data analytics against your private content and not disclosing what they are doing with these analytics. Of course, we know most services like this do it regardless (especially Google), but come on! Looking back, I would have fared better paying for a competent/reliable service — I removed all my content from Degoo and will not use it anymore and I recommend you avoid it completely.

    Reply
    1. I definately agree, they will start looking into hour account and try to find a reason to close your account, almost without any interaction. It seems to be a complete fraud. Furthermore it has always been terrible slow. Anything is better Degoo.

      Reply
  57. I had issues with my phone for some time and I got another. Now after reinstalling the app, I can’t find all the files I backed up earlier. These are very important files. Please, how do I retrieve my files and other documents now?

    Reply
  58. Brought life time account and lost my personal data because of copy right. Not able to contact anyone for appeal. Why would you allow uploading, if you think of copy right issue. Why not block copy-right violation files. This sucks, there are a million way to enforce copy right but you choose to suck up our hard earned money.

    Reply
  59. This company has sold lifetime subscriptions to people and to get out of their contract, they falsely flag your files for copyright infringement, and close your account. They are stealing peoples money and lying in the process. Stay away from this company, and their claims of fully safe and encrypted files is a joke… How would they even be able to flag my files if they are supposed to be encrypted? This means that they are crawling through all of your files, so I hope no one put sensitive files in their cloud… Your data is not safe…

    Reply
  60. I bought a lifetime license 10TB for 99$ when the company was just about backing up data. I was waiting for a linux client that according to the support forum should have been deployed quickly. Then they pivoted toward recording memories and the desktop client became a web client (with an awful user experience). I started uploading data anyway but the backups are deadly slow.

    During the summer while I was on holidays they claimed that some of my files where infringing a DRM. The three files where an image taken from a cache, an empty file with a name composed by only numbers and a mp3 (a sound IIRC not a full song) nothing I downloaded illegally. They closed my contract.

    When I noticed the email, my 15 days to appeal were over. I tried in any case and nothing happened. I tried several times and nothing happened. The support is unresponsive.

    This company is just stealing people’s money.
    Stay away.

    Reply
  61. Degoo are Not a good company do not trust or use them. They cancelled my lifetime 10tb subscription without telling me. When an e-mail came through to tell me it was due to “infringing DRM” a week after they had removed my data and storage space I filed an appeal.

    A few weeks later I received an automated email to say that on further investigation I hadn’t broken their terms of service however they never returned back my data or the storage space.

    Further attempts to file a ticket in their “support” section on their website have gone nowhere. so essentially they are nothing better than technical con-artists, Do not use.

    Reply
    1. I also had purchased a discounted lifetime subscription and lost everything. 20 years of family pictures lost for good after Degoo pretended I had infringed their copyright rules. I filed a complaint, but a bot rejected my claim. No way to get the pictures (and others stuffs) back after many attempts over 2 years. + my lifetime subscription got canceled. A horrific experience that I am still unable to digest.

      Reply
  62. I use Degoo to save the photos of my children take by my android mobil. It allready save my life when the phone jump into the water. Simple tasks do it better.

    Reply
  63. The 100GB free plan is limited to a maximum of 500 files only. Nothing like 100GB worth of space when backing up photos. Added to all the other issues I do not regard this as safe, honest and compliant with privacy regulations so its a big NO from me.

    Reply
  64. I read the comments, most of them are unfortunately true, after the e-mail, Degoo completely deleted all the data, it was 400GB archived and compressed to 450MB, because large files are not popular. I’m just trying to send some test RAR, 7z AES256 crypto archives that can’t be viewed without a password. I don’t know what this fake fraudulent company will do with this data, which I can’t guess, but it all looks like a mass lawsuit from customers, I’d like someone to feel like it and have enough time to send it to shit or for custody. In Sweden, too, digital laws apply as in any other capitalist shit.

    Reply
  65. 1GB size limit upload for paid accounts. No support, I have never heard back from them. Copying file from one directory to another is glitchy – file gets renamed in both directories.

    Reply
  66. Upon reading the negative reviews of Degoo, I could not understand the issue. I got a great deal via StackSocial on a lifetime sub and it was working well. The amount of storage was fantastic for large video files that I needed to backup (since Zoom has limited storage space). My purchase was a 2-fer, so I gave the other sub to an organization I work with that uses Zoom a lot. Then at the end of March, while uploading many files, some files got stuck at the processsing stage and would not complete. After a couple days of rebooting and retrying, I submitted a support ticket. The next day I decided to try again and a pop-up showed that uploads were limited to 1GB in file size and that I had to upgrade to do more. First of all, it is unethical (shady is an understatement) to apply such a limit retroactively to existing customers (I can understand it for new ones), especially when it defeats the point of why I got the suscription. Second, I had the highest plan they offer: there was no way to upgrade. I submitted another ticket asking what was happening. I got a response to the first ticket that they would look into the issue (of course, the issue ended up being that it was my over 1GB files not finishing and thus were being limited without prior notice); I got a response to the second ticket that they would look into the cap, and he came back stating that was the new limit on my subscription (not even answering how I could upgrade to allow for more). So, bottom line, this service is not consumer friendly. Unless you dont really care about what you’re uploading, do NOT subscribe to them or pay them any money. The illicit way of doing business is the reason why they get 1 star.

    Reply
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