VeePN is a newcomer to the VPN market, hell-bent on taking it over, it seems. It offers great speed and features, but some serious security issues and poor customer service keeps it from the top echelons. Read our full VeePN review to find out more.
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In a market as saturated as that of virtual private networks, any newcomer has a lot to prove. VeePN is one such provider, and surprisingly, it has a lot to offer.
That said, major weaknesses, including IP leaks and unresponsive customer service reps, hold it back from making it onto our best VPN list. Though VeePN has a strong foundation, many things need to be fixed before it becomes a competitive option.
- Good long-term pricing
- Accepts bitcoin
- Easy-to-use client
- IP leaks
- Spotty streaming performance
- Lacking in some features
- Sluggish customer support
The features offered by VeePN are sparse but cover the most important bases. There’s a kill switch, as well as settings to start the client on boot and connect as soon as the client is started. These three features are foundational for good security and are must haves for any VPN.
It also covers the most important operating systems, including macOS, Windows, iOS and Android. There’s a Google Chrome extension, as well, and from the looks of the website, there are plans to expand the list of supported platforms with extensions for Mozilla Firefox, Opera, Linux and even Apple TV.
VeePN can’t be installed on routers, but again, it looks like there are plans to add that feature. Though the client covers the most essential features, many of the bells and whistles that other VPN providers offer are left out.
VeePN Kill Switch and Split Tunneling
You can’t make the VPN reconnect on its own if the kill switch is triggered and your connection is lost. There’s also no way to set up trusted networks to enable you to use your home WiFi normally but public WiFi with the VPN.
It also lacks a malware blocker, but we suggest that those interested look into our list of the best antivirus software instead because they’ll be more effective than a VPN-integrated solution.
Finally, VeePN is missing split tunneling, which is a useful feature that not many VPNs have. It allows you to pick which programs use the protected VPN connection and which ones use the faster unprotected internet connection. If this is a feature that interests you, we suggest heading to our Astrill review to read about Astrill’s excellent split tunneling integration.
VeePN is a newcomer to the market, and it looks like there are plans to expand its capabilities, but at the moment, it only covers the most essential features.
VeePN Features Overview
VeePN only offers one plan in three time frames: monthly, years or five-year. The monthly pricing is standard compared to most providers while the one-year and five-year plans offer significant savings.
1-year plan $ 5.83 / month
$69.99 billed every year
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1-year plan $ 1.67 / month
$99.99 5 years
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Compared to a classic value option such as Windscribe, which you can read more about in our Windscribe review, the monthly and yearly options aren’t too impressive. The five-year plan is a strong option for those who want to sign up for something long term, though.
A VeePN subscription supports up to 10 simultaneous connections and offers unlimited bandwidth. There’s a 30-day money-back guarantee, but unfortunately, there’s no free trial. If you’re interested in trying a VPN for free, read our best free VPN services roundup.
VeePN covers the most important forms of payment, including credit cards, PayPal, Paymentwall, bitcoin and other cryptocurrencies. Providers that accept cryptocurrency are becoming rare, but it’s second to none when it comes to anonymous payment, unless you’re paying with cash, which a few providers offer, including Mullvad (read our Mullvad review).
When it comes to designing a user-friendly interface, more and more VPN providers seem to be taking a page out of ExpressVPN’s book, which you can read about in our ExpressVPN review. VeePN has a similar layout to ExpressVPN in that it only shows the most basic information on the first page of the client.
In the middle of the window is a power button that’ll connect you to the VPN. Below that is a line of text to indicate whether you’re connected. Below the connection indicator, it shows you where you’ll be connecting to, and clicking there opens a list of servers that’s well-organized and easy to search.
By clicking the three lines in the top left, you can open the settings menu, which, as we noted in the “features” section, is barren. That said, it’s laid out well and makes it easy to find what you need. Some of the descriptions of the protocols are odd, though.
For example, under VeePN Smart TCP, it says “likely to function of speed and security,” which doesn’t give clues as to what it does. We’ll look more closely at the protocol options in the “security” section, but overall that’s the only complaint that can be laid against the VeePN client.
The website is also laid out well and easy to use. It does a good job of getting you where you need to be, whether you’re downloading the client, managing your account or setting up a new subscription.
To ensure that our testing is consistent when there are multiple protocol options, we always use OpenVPN. While testing VeePN using the OpenVPN protocol we were impressed by the speed it was able to achieve.
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Whether connecting to a nearby or distant server, the performance was consistent, and we retained a majority of our sustained download speed. The only server that didn’t perform in line with the others was South Africa, which only had about 60 percent of the speed that the other servers achieved.
Ping times were also good and, as expected, increased depending on the distance between us and the server.
When it came time to use the VPN, it performed as well as the numbers we got on paper indicated it would. Things loaded quickly and websites felt responsive.
With this kind of performance, VeePN could see itself landing on our fastest VPN list, but time will tell whether the newcomer has what it takes to maintain those speeds as its user base expands.
VPN security is the most important aspect of any service, and there’s a concerning hole in VeePN’s. While testing for DNS leaks, we found that the DNS requests were being channeled away from local ISP servers and into Cloudflare servers in the place where were connecting as they should, but our IP address was still visible.
We tested for leaks using OpenVPN on several servers and found that we were appearing in our actual U.S. location despite the VPN using DNS servers that were in the location we were connecting to.
The issue persisted with the other protocols, too. Though OpenVPN is an excellent protocol and VeePN says on its website that it uses AES-256 encryption, which offers top-of-the-line security, the IP leak issue is a big vulnerability. It reduces VeePN’s security because websites will still be able to see your true location and track you around the web using your IP address.
VeePN has a no-logging policy. That means it doesn’t log or track your browsing history, IP address, DNS queries, device metadata or any other metadata. It does collect some information, though.
To make an account, you’ll need to enter your email address and name. That said, you can use a throwaway email address and make up a name. When paired with cryptocurrency payments, that effectively makes you anonymous to VeePN.
Additionally, some means of contact will be needed if you open a service ticket and some information can be sent back to VeePN if the software crashes. That information isn’t linked to your account, though, and isn’t identifying.
Finally, some information is collected through cookies when you visit the VeePN website. Things such as the number of pages viewed and how long you are on the website are monitored, and that information is used to improve the website. Unfortunately, that practice is practically inescapable online.
Because of what we saw with the IP leaks in the “security” section, we expected peculiar behavior from VeePN when we tried streaming services, and that was the case.
We first tried BBC iPlayer, which worked fine and felt fast and responsive. Then, we tried Netflix, which also worked. It continued to work when we used servers in the UK and South Africa, though, making us unsure whether it’d work in other countries or it was only working for us because we were in the U.S. and Netflix could see that because of the IP leaks.
Amazon Prime Video was the same story. It worked whether we were connected to the U.S. server, the UK server or any other server. That makes us think Netflix and Amazon Prime Video were only letting us watch content because they knew we were in the U.S., regardless of where the VPN was connecting to.
Hulu, on the other hand, didn’t work, even when we were connected to the U.S. servers. Check out our best VPN for Hulu if that’s a priority.
Though VeePN’s streaming performance was good and things loaded without much noticeable lag, we have reservations about the VPN being a good option for those looking to stream geoblocked content because of its strange behavior.
If you’re looking for a VPN that’ll penetrate any streaming service’s VPN detection, check out our guide on how to beat the Netflix VPN ban.
VeePN boasts a whopping 2,500 servers in 50 locations. That’s an impressive server count, especially for a newcomer. In fact, it even contends with high-end providers, which makes us think that some of the servers are virtuals. That means there might not be as much bandwidth available as the server count suggests, but that’s only a suspicion.
The choice of locations is also solid. All the major geoblocked regions are covered, including the U.S., UK, Japan and Germany. There are servers in Africa, North America, South America, Asia and Oceania, so the locations are well-distributed globally.
With 2,500 servers, VeePN is ready for serious expansion, meaning the speeds we saw shouldn’t be dwindling any time soon.
On the homepage of its website, VeePN claims to have 24/7 multilingual support. In the bottom right of the website, there’s a text bubble that gives the impression it leads to a live chat. During the several days that we monitored the website, though, that bubble always opened a window that said agents weren’t available and we’d need to leave a message.
That brings the validity of the 24/7 support claim into question. What’s more is that we’ve sent messages to the support staff, and as of the writing of this article, we haven’t received a response after 48 hours.
There’s also a knowledgebase that answers a lot of the most critical and common questions that get asked, but it’s anemic compared to the more extensive topics covered by many competitors. Ideally, the slow support and lackluster knowledgebase can be filled out over time as the service matures, but customer support is lacking in its current state.
Though it could grow to become a powerhouse in the VPN industry, it has a long way to go. If you’re interested in reading more reviews to see what a powerhouse VPN looks like, check out our other reviews, a good place to start might be our NordVPN review.
If you’ve tried VeePN, we’d love to hear about it from your perspective in the comments. As always, thanks for reading.