Overall Rating 80%Good
Plans & Pricing
70%Decent
Speed & Performance
85%Very Good
Signup & Setup
75%Good
File Restoration
90%Excellent
Features & Extras
80%Good

Who is SOS for?

Think about this scenario for a while: you have a Macintosh laptop for your personal use with photos, videos and a couple of documents (one being 30 pages of your first novel that you’ve always wanted to finish). Also, in the living room you have an iMac for your family.

Our SOS Online Backup Review 2017

SOS Online Backup Review 2016 | THE BEST CLOUD BACKUP?!

Visit www.sosonlinebackup.com

Everybody is allowed to tinker around with it even your five-year-old son. So, accidents can happen: “Look, daaaad! I put something in this trash can!” You have to use another laptop for work. This one is a Windows machine. There you store important business data, like contracts, addresses and other important documents.

All in all, this makes three machines that you might currently not have a backup of. That is dangerous!With SOS Online Backup you can backup up to five machines with the Cloud 5 plan.

If all of your files do not amount to more than 150 GB this might be a great deal because you do not pay more than $17 per device per month.

Update 2015: SOS just changed their storage offering to unlimited. 

The Good

  • Backup up to five machines and devices
  • Continuous data protection
  • Android and iPhone applications
  • Interesting features like social media backup 

The Bad

  • Overall a little expensive
  • No monthly payment available
  • No context menu backup options

Plans & Pricing

70% – Decent

PlanFOR HOME100GB150GB250GB500GB1TB5TB10TB
Price Plan
$ 4 99monthly
$ 59 88yearly
$ 7 99monthly
$ 79 99yearly
$ 9 99monthly
$ 99 99yearly
$ 12 99monthly
$ 129 99yearly
$ 20 99monthly
$ 199 99yearly
$ 39 99monthly
$ 399 99yearly
$ 159 99monthly
$ 1599 99yearly
$ 299 99monthly
$ 2999 99yearly
Storage 50 100 150 250 500 1000 5000 10000
Details

All personal plans include up to 5 PCs & Macs, unlimited mobiles
but no server support
and chat support Only


Alternatives for SOS Online Backup

Starts from
$ 4.99 per month
Justcloud Review
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups
www.justcloud.com
Starts from
$ 4.99 per month
CrashPlan Review
  • Free local backups
  • Seeded backup
  • Mobile access via apps
  • Windows, Mac & Linux
  • A lot of options
  • No sharing or syncing
  • Slow backups when outside of the US
www.crashplan.com
Starts from
$ 4.99 per month
Carbonite Review
  • Carbonite supports Android, iOS, Windows & Mac
  • The service offers a 15-day free trial
  • Offers a Courier Recovery Service that retrieves backed up data
  • Physical security measures like 24-hour server room surveillance
  • Data is protected through 128-bit Blowfish encryption
  • Several file restoration methods
  • Unlimited storage space isn’t really unlimited
  • Carbonite’s speed is capped after a plan’s storage threshold
  • Carbonite does not support Windows phones
  • All plans are priced on an annual basis
  • Only the $59.99 per year basic plan supports Mac & Windows
  • The Plus & Prime plans are only available for Windows users
  • Users cannot create public links to share or distribute files
www.carbonite.com

About SOS Online Backup

SOS Online Backup is one of the most established brands when it comes to backing up your files online. Founded back in 2001 they definitely know their craft and had a lot of time perfecting it. While earlier versions of SOS Online Backup looked and felt very clunky and old fashion they are now doing a better job design wise. 

Also, SOS Online Backup already has won several awards (PCMAG being one of them) and that is mainly due to their reliability and relative ease of use.

SOS Online Backup uses 11 data centers which encrypt your data with military grade encryption. The amount of data centers or storage devices is hard to verify, but we’ll give it the benefit of the doubt here. 

Speed & Performance

85% – Very Good

For many people backup speed is one of the top buying factors for an online backup service. In order to help you make your best decision possible, we provide you with an extensive speed test of the online backup services.

Every time we test a service we use our test folder of 10 GB in size that consists of movies, photos, documents and other files. We try to resemble a typical backup scenario that a user, like you, might face.

We always test the backup services on our Macbook Pro and use a network monitor software called Little Snitch. This allows us to monitor the network traffic that goes in and out and thus let us measure the overall throughput.

How speedy is SOS Online Backup?

SOS Online Backup completed our backup test with good speed. 10GB were uploaded within eight hours after starting the backup. We do count the time from when the backup processes started and not when the files start transmitting to the company’s servers.

So now you know how long it takes for 10 GB and you can calculate how long it would take you for 10 GB increments, say, 100GB. Initial backup takes time so you have to be patient. SOS Online Backup is not the fastest online backup service tested (Mozy (Editor Rating: , ) took almost 5 hours).

SOS Online Backup Upload Pattern

As you can see in the upload pattern above files are being uploaded in chunks peaking at around 800kB/s. When testing the backup speed we only want to upload our test folder and nothing else. That way we can ensure a similar test environment for every online backup service that we test here.

Therefore, we manually select our test folder from within the settings panel. Almost every online backup service will allow you to do that. 

Folder differences

What struck us a little at the beginning was that SOS online backup showed only a little under 9 GB of files in our folder while the Macintosh Finder shows almost 10 GB. The reason of that difference is that SOS Online Backup does not back up any file that is in the folder.

At least not automatically. If you go to the settings menu you can see the file extensions that SOS Online Backup will take into account when scanning the directory.

Be sure to have any files included that you want to backup and also check the option to have files uploaded that do not possess a file extension.

We think that SOS Online Backup should have gone another route here: rather backup everything and have people exclude file extension they don’t want instead of not backing up files that might potentially be important.

Comparing the folders in the Terminal

If you’re working on Mac OS X then you are certainly familiar with the Terminal. As the Macintosh is based on a UNIX system you can use UNIX commands to navigate through folders.

Since we wanted to explore the differences that happened in the original folder and the backup folder by SOS online backup we tried the diff command.

  • cd /Users/username/Downloads/ diff rq folder1 folder2

One problem that seemed to occur were special characters that have been backed up but looked a little messy in the file hierarchy, like German letters ä/ö/ü or ß. Also, SOS Online Backup zips (compresses) the files before uploading them to their servers.

We think that SOS Online Backup should explain why they detect a lesser amount of files than our system tells us in an info box, for example. Especially for beginning users that start with their backup this might be confusing.

Signup & Setup

75% – Good

SOS Online Backup makes it very easy to sign up. Basically, all you have to do is click on a big, green “Backup Now” button and you’re directly forwarded to the signup page.

Unfortunately, they make it rather hard to find the 14-day free trial which is what we recommend. Just click above in the menu on “For Home & Home Office” and select “Free trial” from the dropdown. That will forward you directly to the free trial page

SOS Online Backup Get the free 14 day trial

 When choosing the 14-day trial you can start backing up your files as if using the full version. Remember to not only test the backup but also the restoration process.

You don’t have to wait until your backup is complete to test  file restoration. Just select from the files already completed (more on how to restore files with SOS Online Backup later in this review). 

Setting up the software client

After signing up through the website you can download the SOS Online Backup software client for Windows or Macintosh. This is a fairly light piece of software that you need in order to perform any backup task on your computer.

You must have admin privileges to install and use it.  Right after download you are being asked if you already have an SOS Online Backup account or if you want to create a new one. In our case we already purchased an account and want to login with our credentials. 

Creating your first SOS Online Backup Account

Backup

Selecting files for backup

One of the most important steps when setting up a backup procedure is selecting the type of files you want to backup. All the major online backup services, including SOS Online Backup, now recommend you backup the standard library folders in your operating system like “My Documents”, “My Videos” etc. 

Furthermore, SOS gives you the option to scan your entire hard drive based on media types. So if you know you only want to backup movie files it would be enough to just select “Video”. If you hover over the Information icon you’ll see which video types are supported. 

Custom file extensions

If you are a more advanced user you can specify special file extensions that you need a backup of, for example, data base files, or document files that SOS won’t recognize. 

As we like to test the online backup service with our test folder of roughly 10GB in size we have to choose “Do not scan (choose files manually)“. That will allow you to dig into your file system and find the particular folders that you want a backup of. 

SOS Online Backup - Selecting files for backup

When you do that, you can see a file tree that will show all if your folders available on your operating system. Here is a screenshot that shows you how we selected our test folder for backup.

If you select a folder you can narrow it down even further by unchecking specific files that you don’t want to backup. For example, you know that there is a 2GB movie file that doesn’t need to be backed up because you have a backup of it elsewhere. 

Use SOS Online Backup to backup your files manually
Check or uncheck individual files form your backup stack

You need enough disk space!

If you backup a large amount of files, say above 50GB, then you need to make sure you have at least that amount free on your hard drive, because SOS needs to cache those files for encryption purposes. If you don’t have enough space SOS will warn you, like so: 

SOS Online Backup warns you if you don't have enough disk space

Schedule your backups as you please

One of the great advantages of online backup is that most services give you the option to schedule your backups. SOS Online Backup will certainly please even the most advanced scheduling needs.

For example, you can schedule your backup during specific hours of the day, so that when you’re at work you can perform your backups from 9 to 5. That way you’ll have your full system and bandwidth resources when you come home. 

SOS Online Backup - Schedule your backups as you please

Before starting your online backup

Before starting your online backup, we highly encourage you to make use of SOS Online Backups local backup feature.

Local backups are a lot faster than online backups and it is important to get your first backup as fast as possible. If you already have a local backup, make sure it is up-to-date or better yet, re-do it with SOS. 

SOS Online Backup offers local backups as well

On that note, we’d like to emphasize the importance of having multiple backups always at hand. While we do think that SOS Online Backup does a good job offering secure online backup, you should never put all your eggs into one basket when it comes to your data. 

We highly recommend you read our article on backup best practices so that you’ll know what you’re going. 

Monitor upload process

If our team could be categorized it would certainly be something along the lines of ‘paranoid’. Not paranoid in a bad way, we are paranoid about backups and that includes the actual backup process.

We want to see how our files are being transferred and that why we love to see that SOS includes a detailed transfer report while uploading your files to their servers. 

Monitor your files uploads

Unfortunately, we cannot modify the order in which files are uploaded. That would have been another plus. 

File Restoration

90% – Excellent

Restoring your files is as easy as pie. Just switch into the restoration tab and select the files you want to restore, or choose a full restore which will download any file that you’ve backed up with SOS online backup. We choose a full restore because when I measured the speed takes to restore all the files we have in our test folder.

SOS Online Backup Download Pattern

SOS online backup takes 4 hours and 12 minutes to download and fully restore our test folder. We are quite happy with this result although within average rate of 677 kB per second it didn’t make use of the full potential of our bandwidth.

Thus, if you have, say, 200GB to restore you have to take into account some downtime in order to be ready to work again. Our recommendation is to only select the files you really need first and then do a full restore on a lazy Sunday.

Many online backup experts say (including us) that it is not about the backup, it is about the restore. You can have 10 backups but if you cannot restore from those backups they are practically useless.

That’s why it is important for our reviews to include the restoration process and monitor your all files are restored correctly. Previously, we have already tested SOS Online Backup’s restoration speed and it only took us 4 hours and 12 minutes to download our test folder of roughly 10GB in size.

That is an excellent result which catapults SOS Online Backup to being one of our top performers. Of course, when you need your files after a computer crash, you need your files as fast and efficient as possible. You cannot afford long waiting times. That’s why restoration speed weighs highly in our final rating.

Restoring your files with SOS online backup

Initiating the recent duration process is just as easy as backing up your files. Basically, there are two ways to get to your files: 

  • 1. You can use the software to restore (recommended)

When using the software just switch into the restore tab and select from which location you would like to perform your resort. Ideally, you can restore from a local backup because this is going to be even faster than downloading your files from SOS Online Backup’s cloud storage.

Switch to the restore tab to start getting your files back

If you have, however, stored your local restore on the same hard drive that is now broken, you have to click “Online Restore“.

  • 2. Access your files from the web interface

You can also get your files from the web interface. That might be useful if you need a file from your backup stack on a computer that you have no control of, or if you don’t want to install the software client on your current PC.

The web interface is also capable of file sharing which we’ll cover in depth later in this review.

SOS Online Backup Web Restore

Performing a full restore

As we want to perform a full restore, we go for the software client for our restoration. SOS Online Backup will help you through the restoration process with a wizard just like when backing up your files.

First, you can go back in time and search for the backup states you want to restore from.

SOS Online Backup - Select your restoration date

It could be, for example, that you don’t want to restore a current version but rather want to go back in time because you know that version is in a better state than the current one.

With the help of a calendar, you can select the dates. SOS Online Backup supports unlimited file versions so there is no limit as to how far back you want to go. Also, you can only restore files that are above or below or equal a certain file size. 

  • SOS Online Backup supports unlimited file versioning

So if you knew, that your most important files are all below 5 MB you could set that right there. Alternatively, you can specify a file extension that you want to restore.

For example, if you want to restore all of your pictures you could go ahead and type in JPG which would recover all of your digital pictures. In the next step, you can dig even deeper and get down to individual folders and files that you can uncheck or select for backup.

The great feature is the possibility to restore all of your files onto a new location. For example, you could restore to an external hard drive for even a network attached storage.

Select folders and files for restore
  • Pick a different restore location

Just like the backup you can monitor the restore process as well. SOS Online Backup will let you know if there have been any errors and also you’ll get a message plan your file restoration has finished. 

Monitor your restoration process wit SOS Online Backup

Features & Extras

80% – Good

SOS Online Backup is packed with features. Mentioning them all here would be impossible. Instead, we only pick the features we think are most relevant to people and briefly present them here.

If you’re interested in a full overview of all the features that SOS Online Backup offers, you might want to check out our comparison chart that allows you to compare up to five services side by side.

Backup of up to five computers (Cloud 5 Plan)

Yes, SOS Online Backup is more expensive than Backblaze or Carbonite. However, when you look at the exact details of the plans you’ll notice that you can backup up to five computers with one account.

Backblaze or other services that offer unlimited online backup only allow one connected computer. If you want to backup more computers with those services you need to purchase additional seats.

If you want to make full potential of SOS Online Backup, you’d have to backup five computers. Because if you do the math if you purchase five seats with Backblaze, for example, you’d end up with $25 per month whereas SOS Online Backup only costs $12.50 per month for 150GB.

Unlimited file versioning

In other articles here at Cloudwards.net we have already pointed out how important file versioning is. That’s why SOS Online Backup’s Unlimited file versioning feature comes in very handy. No matter how often you save the file, you can always revert back to a previous version.

Social media backup

Facebook now has over 1 billion users. Almost daily you’ll get messages of accounts being hacked but many people ignore the fact that it could be their own account that is being compromised.

Unfortunately, most people react when it is already too late. If you have an SOS Online Backup account you can get all of your social media files that are stored in Facebook backup.

Mobile access to your files

Nowadays, everything has to be mobile.

Our cell phones give us company during the whole day, it only takes us a swipe of the finger to access our photos, social media accounts and other services we rely on. That’s why we think SOS Online Backup made a great effort in providing a mobile app for iOS and android.

With the mobile app, you can access your files from everywhere. Your files are organized the same way they have been backed up. When you start the iOS app you can either browse your files by document type, for example, documents, videos or pictures. 

SOS Online Backup Mobile App Home Screen

Another way of accessing your files is by searching your backup stack. For example, if you wanted to show only JPEG files you could go in and type in the search phrase “JPG” and SOS Online Backup comes up with all the image files that are stored in your backup in this format.

Search for files on your mobile device

The app itself does not have a file viewer, instead it will open the file in the Safari browser if you are using iOS. So obviously you cannot preview files that are not supported by Safari.

In further additions, we’d like to have SOS Online Backup interpret the media files themselves within the app. So that even files that are not supported by the iPhone could be played back.

If you like, you can directly share the file with somebody by typing in their email address and a message. That way you can quickly forward a presentation to your colleague or even to yourself, for example on your business laptop.

Overall, we think the mobile app works great and is a great addition to the SOS Online Backup plan.

Final Verdict

It is hard to do anything wrong with SOS Online Backup. Unless you want to backup terabytes of data you can safely choose SOS. If you have larger storage needs, you might want to have a look at unlimited online backup services.

SOS Online Backup backs up your files fast. It is one of the fastest online backup services we have tested so far. Also, restores are a breeze and equally fast. We love the unlimited file versioning feature, that gives you a lot of leeway when it comes to user errors.

Doesn’t matter how often you save a document you can always revert back to a previous version. Mobile access to your files is provided by an excellent iOS application that will be enough for most users. While you cannot preview files directly in the act you can share files directly via email.

Overall, we say: deal!

Alternatives for SOS Online Backup

Starts from
$ 4.99 per month
Justcloud Review
  • 1TB online backup & cloud storage
  • File sync included
  • Fast & secure storage
  • Confusing pricing scheme
  • Annoying pop-ups
www.justcloud.com
Starts from
$ 4.99 per month
Carbonite Review
  • Carbonite supports Android, iOS, Windows & Mac
  • The service offers a 15-day free trial
  • Offers a Courier Recovery Service that retrieves backed up data
  • Physical security measures like 24-hour server room surveillance
  • Data is protected through 128-bit Blowfish encryption
  • Several file restoration methods
  • Unlimited storage space isn’t really unlimited
  • Carbonite’s speed is capped after a plan’s storage threshold
  • Carbonite does not support Windows phones
  • All plans are priced on an annual basis
  • Only the $59.99 per year basic plan supports Mac & Windows
  • The Plus & Prime plans are only available for Windows users
  • Users cannot create public links to share or distribute files
www.carbonite.com
Starts from
$ 4.99 per month
Backblaze Review
  • Really easy to use.
  • No frills. Just backup.
  • Private encryption.
  • Few features.
  • Slow restores via web interface.
www.backblaze.com

Features

SOS Online Backup Features
www.sosonlinebackup.com
Free Storage
Free Trial14 Days
System
  • windows
  • mac
PriceStarts from $ 4.99 per month
Mobile Access
Mobile Apps
  • iPhone
  • iPad
  • Android
  • WindowsPhone
Syncronisation
Free External HD Backup
Continuous Backup
Incremental Backup
Backup Scheduling
Bare Metal Backup
Exclude File Extensions for Backup
Network Drives
Bandwidth throttling
Web Access
HIPAA Compliant
File Size LimitUnlimited GB
Included Machines1
File Sharing
Multiple Accounts
Share Photo Albums
Music Streaming
Folder Collaboration
Outlook Backup
Local Encryption256-bit
Server Side Encryption256-bit
Keeps deleted filesUnlimited
File VersioningUnlimited

SOS Online Backup Review

Fair pricing. Lots of features.

One of the fastest online backup service in our reviews. Provides decent features but very slow support if you need help.
Starts from
$ 4.99 per month
Visit SOS Online Backup

21 thoughts on “SOS Online Backup”

  1. I just signed up for SOS and I must say until now that I like it quite a bit. I use the Windows version and backup my whole family’s computers. I find though that the more computers I add the slower the backup gets. THAT ANNOYS ME QUITE A BIT!

    A good feature in my opinion is backing up smartphones, whoever if you’re using an iPhone you can just tell SOS to backup the folder where you iTunes/iPhone backups are stored – that’s basically the same thing.

    Can’t say much about support either, have read good and bad things on some forums but fortunately didn’t need it so far. Overall I’m happy with SOS, though it is on the more expensive side but I wanted an online backup service with years of experience in the field because I don’t want my backup service to go out of business when I most need it.

    As suggested on this website I have done a test restore without any problems onto my external hard drive so I think it will work in case my PC crashes or whatever.

    1. It would help me make a better choice if you share here the names of services that don’t require more time to backup more information from add itional devices.

  2. I have tried SOS online backup for both my Mac and Windows PC and all I can say is I like the Windows version a lot better. The Mac version seems to half-assed as if they were in a hurry to publish a Mac version of their software.Also, I did a test with two identical folders and the Windows version detected more files than the Mac version. So, this was kind of weird. Probably, I will back up my Macintosh computer with a different online backup solution and only use SOS online backup for my Windows PCs. In terms of speed I am actually quite happy as I can confirm the speed tests performed here. Upload and download have been perfectly acceptable (of course you have to be patient when comes to online backup). I have around 500 GB of data so the plans I had to choose is on the more expensive side – but I think it is well worth it. One thing that made me choose SOS online backup is their history when it comes to file backup. I just wanted to make sure that the company I chose wouldn’t go out of business and with it goes my data. Their proven track record a short me that this is the right choice.

    Bottom line: if you can live with a little clunky interface and are willing to pay a little more for good performance and file security SOS online backup is certainly worth a look.

    1. SOS for Mac is plagued with problems. I had been using SOS Online back up for 3 years to back up my MBP and accepted a few glitches with backups, but nothing really serious. Then in mid June of this year, I was advised that a new version of SOS software for Macs was available and was assisted with its installation and setup by an SOS tech. Following that installation, over 40 e-mails later, two phone support sessions, and 20+ hours of my time wasted, I never got even a single back up. Cancelled my subscription (with a refund from SOS), I have installed Crash Plan which has worked perfectly, without even a single glitch. This software may work fine for PC’s, but Infrascale/SOS is just not geared for Macs.

  3. hi i think this is a good backup solution for people who have more than 1 pc. i backup only 2 pcs but it works great so far wihtout any problem. i had a couple of issues when installing the software but supprt helped me a lot and now everything is fine.

    sorry for bad english im from spain.

  4. Buyer Beware! I read the reviews and SOS is a very popular backup service. So I tried it! I’ve also used Ibackup and Carbonite. SOS has had absolutely horrible service and I cancelled within 2 weeks. It started out with very slow backup speeds based on my connection where 50gb was going to take me nearly 49 days to back up running 24/7. I submitted a help ticket….there first response at about 24 hours was we can’t find you in the system??? Make sure your ID is correct…..it was….I responded 3 more times and they ignored me for almost 8 days without another response….and then said we haven’t heard from you yet their online ticket system had all of my responses in it…. Now….their support email bounces back…..this company is a SCAM!

  5. hi – i wanted a backup service that would store all my photos (around 45gig) so that they wouldn’t be lost if my hard drive ever fails so i stumbled into the topic of online backup and i read a lot—and if i say a lot i mean a loooot! finally I understand things better. i chose sos because it allows me to backiup to multiple computers with one account so i chose the 100gb plan i think and uploaded all the files which indeed took a couple of days – but as many people say this depends on your internet connection mostly.

    backblaze wasnt an option for me because i didnt want to purchase another plan whenever i cannot a new computer to backup some files.

    mozy seemed interesting too, but their plans were a little too restrictive (only the option to choose between 50GB and 125gb or pay extra).

    anyway, so far i am happy with this product but we’ll see how good it really is if I have to restore my data once one of my older computers fail.

  6. I was particularly looking for a family plan that could cover at least five computers. SOS online backup seems to be the best deal and also had some great reviews here and on PC mag.com. So I thought, why not give it a try.Installing SOS online backup has been pretty easy because they guide you through with an installation wizard. After that it gets a little more complicated, I think, because I’m not a very computer savvy guy and some preferences and backup settings are hard to find here doing it for the first time. The performance has been all right. We do not have much data that we really need a backup of on our computers. Together this might be around 100 GB and that seems to be the right amount for SOS online backup.
    I cannot say anything about sport because until now I didn’t need to contact them because they weren’t any problems with their product.
    As mentioned in other reviews the software seems a little clunky and could need a good redesign of the interface.

    Overall, I would give SOS online backup three stars but three starts for me means that it is a pretty good service because I’m a quite critical person. I hardly give for more starts because then the product would have to be perfect.

  7. Not so happy with SOS. After tooling along fine for months all of a sudden my backups are so large they require an upgrade. I’m not sure why but I bit and selected 150GB button that said the cost was $99. The actually charged me $146 and change. My customer service experience after that was horrible and is still unresolved. They finally did turn on the service anyway with the 150GB cap and I started playing with it to see what the capability is. Soon got frustrated. Their is no documentation on how to use it. Sharing a file through email…I got a file but it wouldn’t open. The search on the site was useless. I have no confidence that if I really had to restore something that I would be able to or be able to get any help from them. I’m now trying to cancel the service and get my money back. They have asked me to explain why and review the customer agreement. Their zendesk customer service system actually has the email dialogue between me and some guy in India where there is plenty of documentation. They suck, the customer service sucks and I would NOT recommend SOS to anyone.

  8. I do not recommend SOS for Macintosh users. The software and interface are rudimentary compared to the PC version. Many of the features in the PC backup are not available, and while they are working to improve it, I feel as if us Mac users have been given a Beta version.
    The major problem I have with SOS is that files that are supposed to be backed up not getting backed up. Customer service has been prompt in responding, but not particularly helpful.

  9. The SOS product is reasonable; however, the most unfortunate issue is that after the recent sale of the company to Infrascale the support really went down hill.

    Even for severe server outage issues – it takes 24 to 48 hours to get support. It is a reasonable service as long as you are willing to wait for support.

  10. We are a user of SOS online backup and the service works OK; however, the service is terrible. Ever since the service was sold to Infrascale it has become impossible to contact Support. If you need to do a recovery than it will take 24 – 48 hours before you receive a response from them.

    We were originally told that this was a temporary issue; however, over the last 6 months there has been no positive change. The support has only become worse. I would not recommend this service.

  11. Easy to sign up for the service, but impossible to cancel. Absolutely awful support. No call backs on tickets, evasive. No one ever answers the phone. Absolutely no mention anywhere on the site of how to cancel service. Sneaky and deliberate.

    Would not recommend to anyone

  12. Continues to charge credit card, even after the service has been cancelled.
    Please beware – it is impossible to get them to refund, even after showing them the backup history, where NOTHING was backed up for over a year.

  13. I have had a fairly poor experience with the mac version of the SOS service, to the point where I gave up and paid good money for a subscription to CrashPlan. The Mac SW front end is very poor, for example the most basic of features, namely the ability to see what files will be backed up, isn’t present. More seriously though we had a poor experience with the web interface used to access/restore files. Over a period of several months it refused to work, simply saying “Unable to recover file or folder. Please try again”. The support team’s response varied from “the web interface doesn’t work” to “your files are too big” (a few hundred KB is too big?) to “please install the app instead”.

    The PC service may well be better but the repeated failure of web-based file access was worrying, it gave me no confidence at all in the backups. Given that web access is a headline feature, to be told it doesn’t work was serious to say the least.

    CrashPlan performs really well in comparison, I would recommend that as a much better mac alternative.

  14. I’ve been using it for years. There was a transition period when the owner changed with very poor support, but lately I must say their support has gotten quite better. I recommend this service.

    1. I got screwed when my first aniversary renewal came around. My unlimited plan was reduced to 150GB. I’m now paying month to month while I shop for a better deal.

  15. I just spoke to one of their team… my impression is that the unlimited deal from before was a way to get known, pure marketing, amazing offer = top feedback etc… and then change the deal (from 40/year to 150/month)… I must have been planned all along to find loads of clients… then weed out those that have more money than sense.
    If a company can do this, it’s not a company that can be trusted.

  16. My renewal came up as well. I was backing up just under 1TB and they asked me to renew with a 800% increase in cost to have my service reduced from unlimited to 1TB! I am uninstalling, closing my account and in the market for a new service. I can see having an amazing starting offer and some kind of increase, even double lets say. But 8 times the cost for reduced service. Outrageous.

  17. I had been a customer of their since last one year. Had backed up over 11 TB of files in last one year mostly security camera footages.

    I called them today to find out what will happen to my plan. The guy in Indian accent got my email id, “looked it up” and said that your plan is up for suspension on 30th November 2016. I asked why, and he said that was deadline for every old user.

    I said okay, so I have till 30th November 2016 to download 10 TB of files? He goes NO, Your files are already locked, you can just “view them” but you can not download them.

    This is simply called a scam or high jacking. So, if I don’t renew for $499 PER MONTH. I loose my files and I can not even download them before the renewal date.

    I hope they go to h-e-ll.

    I am Indian my self and absolutely hate the ethics for Indian people.

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SOS Online Backup Review

Fair pricing. Lots of features.

One of the fastest online backup service in our reviews. Provides decent features but very slow support if you need help.
Starts from
$ 4.99 per month
Visit SOS Online Backup