VPN Unlimited Review
VPN Unlimited is a service with good security, but lacking in features. Our overall impression was one of squandered potential, but thanks to its lifetime plans it may be the perfect fir for small businesses that need that extra bit of security. Read our full VPN Unlimited review for the details.
VPN Unlimited is a decent, middle-of-the-road virtual private network that does a lot well, but fails to hit the upper echelons of our best VPN selection. That’s because VPN Unlimited offers very little that goes above and beyond and is unable to unblock most streaming sites, despite advertising itself as a way to bypass geoblocks. Its interface is also a bit unwieldy.
That’s not to say VPN Unlimited is bad, as such. It offers decent security, for instance, so it’s not like the worst VPNs out there that charge people money, then leave them hanging out to dry when the authorities or copyright organizations come calling. Rather, it’s that the service as a whole could use some love from an engineer and a designer or two.
VPN Unlimited, in its okayness, fits well with the other products offered by its parent company, KeepSolid. Its Private Browser, for example, is alright but doesn’t have the oomph to make it into our listing of the most secure web browsers, its Roadmap Planner workflow software isn’t one of our best project management software picks and we’d hesitate to recommend its e-signature app, too.
If we don’t sound particularly enthusiastic, it’s just because we aren’t. You could do a lot worse than VPN Unlimited, but at $60 per year (or, rare among VPNs, $150 for a lifetime subscription), you could do so much better, as well. If you’re interested in bang for your buck, check out our NordVPN review or CyberGhost review. Otherwise, keep reading.
- 7-day trial
- 7-day refund
- BBC iPlayer
- Up to 15 devices
- Clunky interface
- No Netflix U.S.
- Limited network
VPN Unlimited is pretty weak on features. It connects you to a server and that’s it. It offers a free seven-day trial, but there’s no sign-up button for it. You just download the client from the website, create an ID and get rolling.
If you want to extend, you’ll have to sign up, but you get a week to think about it. There’s also a seven-day money-back guarantee on top of that, which the service always honors.
As you can read in our “pricing” and “supported devices” sections below, you can connect up to 15 devices to a single VPN Unlimited account at any one time, though anything over five will cost extra. That earns the service a spot on our best VPN for multiple devices list, but not a high one, thanks to its other issues.
The service advertises a killswitch, but every time we had connection problems — and we had a few — the internet kept chugging away, so either it only kicks in when the VPN tunnel suffers a longer disruption or it doesn’t at all.
Either way, if you’re in a country that censors the internet, you may want to check out our articles on the best VPN for China, the best VPN for Iran or just go straight to our ExpressVPN review for maximum security.
Other features include unlimited bandwidth, which isn’t the advertising coup it was five years ago, “military-grade” encryption (ugh) and a zero-logs policy that we have concerns about (read more on it in our subsection on torrenting below).
VPN Unlimited and Streaming (Netflix, iPlayer, Hulu, etc.)
VPN Unlimited advertises as a way to unblock streaming sites and offers optimized servers for this purpose especially. During our speed tests (which you can read all about in our “speed” section below), we also made sure to check whether servers could access Hulu, Netflix and BBC iPlayer.
The dedicated iPlayer server got us into the BBC’s database, though at speeds that disbar VPN Unlimited from our best VPN for BBC iPlayer selection, but the streaming-optimized server gave us a big, fat proxy error on both Netflix and Hulu, which made for a good laugh. We didn’t bother with Amazon Prime Video after that.
Other servers were also a case of no dice. This means that if streaming is a priority for you, you may want to check out our best VPN for streaming and best VPN for Netflix articles and leave VPN Unlimited for what it is.
Torrenting with VPN Unlimited
VPN Unlimited allows torrenting on some servers, but only “legal” torrents. The company also reserves the right to shut down your account if you torrent copyrighted material. That, of course, raises the question of how they know what you’re downloading.
We contacted support to ask and were assured that VPN Unlimited keeps no logs, but the service does keep track of the number of devices connected and the amount of data flowing through each account.
While that doesn’t seem like too big a deal, we recommend P2P fans check out our picks for the best VPN for torrenting, rather than sign up with VPN Unlimited.
VPN Unlimited Features Overview
VPN Unlimited is a decent choice for the cash-strapped, offering annual plans for $60, but we’d like to point out that Private Internet Access, which is a better service in many ways, offers them for $40, as you can read in our PIA review.
1-year plan $ 5.00 / month
$59.99 billed every year
Lifetime plan $ 4.17 / month
$149.99 one time payment,
Monthly price for 3 years of use
VPN Unlimited’s strength doesn’t lie with its monthly or annual plans, though. It offers lifetime plans for $150, which may be the best deal out there in VPN land. It will mean putting up with the service’s many weaknesses, but if those are no obstacle to you, you’re set for life for the price of just 18 months with ExpressVPN.
Before putting down that kind of money, we recommend you make use of the seven-day trial that VPN Unlimited offers. The service is good for basic use, so figuring out if that is all you need is important.
Pricing for Additional Devices
The plans in our pricing table above include the ability to connect up to five devices at the same time. However, VPN Unlimited allows you to buy additional device slots for each plan through its app, which is unique among VPNs.
The prices scale depending on whether you go month-to-month, per year or are on the lifetime plan. It’s possible to connect as many as 15 devices to a single VPN Unlimited account, which could be handy if you have a particularly large family or run a business.
|Number of Devices:||Monthly:||Annually:||Lifetime:|
|1 extra device||$0.99||$9.99||N/A|
|5 extra devices||$2.99||$29.99||N/A|
|10 extra devices||$5.99||$59.99||$99.99|
Whether the extra costs are worth it is, of course, entirely up to you, but if you need 15 devices to be connected simultaneously, VPN Unlimited’s pricing is hard to beat.
VPN Unlimited is pretty easy to use, overall, but it’s a bit finicky in places and doesn’t offer the smoothness that market leaders offer.
Signing up to VPN Unlimited is easy. It doesn’t quite use the same interface every other VPN seems to use, but it works much the same way: pick a payment plan, enter your email address and password (use our password generator and follow our guide to making a strong password for best results), then confirm your details via an email KeepSolid sends you.
VPN Unlimited Client
Once you’ve signed up, you can download the client. It’s lightweight and installing it shouldn’t take long, though if you’re using Windows you’ll have the usual wait while your TAP adapter is installed, so have a coffee or something while your computer works. When that’s done, sign into the app and you’ll be presented with a spiffy tutorial screen.
We recommend that you only sign in to the VPN Unlimited app using your KeepSolid ID, keeping your Facebook and other social media details to yourself. The whole point of using a VPN is to cloak yourself online, so we find it odd that a VPN provider would even suggest that you link their service to the notoriously leaky Facebook and its ilk.
Once you’ve absorbed the information you need to operate VPN Unlimited, you can click away the tutorial overlay to see the actual interface. It shows your current location — in our case, a coworking space in Bosnia — in the main view, while the taskbar on the left acts as a settings menu.
Unlike with, say, NordVPN, this map is completely cosmetic and doesn’t allow you to select a server you would like to connect to (not that you could, with those dots being as tiny as they are). To do that, you need to click on the “servers” tab on the left.
Strangely, the option to click on the map and connect that way is present in the mobile app. Still, the dots are frickin’ tiny and your reviewer’s man-sized hands had some real trouble selecting a server. Asking a nearby child to operate the app for you is always an option, though. Besides that, there’s little difference in operation between the mobile and desktop apps.
VPN Unlimited offers you the option to use an “optimal” server, as well as ones geared toward streaming in general or specialized ones for Netflix and BBC iPlayer. However, as you can read in our “speed” section below and the “features” above, the Netflix-optimized server was a big disappointment and we weren’t too impressed with the iPlayer one, either, when we tested it. We had mixed results using the “optimal” button, too.
Another problem with server selection is that the list only sorts alphabetically. If you need a specific server, you’ll either need to enter the city or country in the search bar or scroll through all available servers.
The only way to know if there is a server in a specific country, or near it, is to keep entering place names, requiring a decent grasp of topography, or check the map in the main screen, requiring better eyesight than your reviewer has.
Once you’ve found the server you want, you connect to it by clicking on it. Connection speeds are a mixed bag, but are generally fast. VPN Unlimited is about on par with ExpressVPN here, though it switches servers smoothly, which is about the only thing in which VPN Unlimited beats the market leader.
VPN Unlimited Settings
Aside from the server list, the left-hand pane has VPN Unlimited’s settings screen. It’s sparse and offers even fewer options than ExpressVPN, the champion of minimalist interfaces.
The only options above that gives you a submenu is “network settings,” which is where you can pick whether to use the OpenVPN protocol, IKEv2 (best not) or either of KeepSolid’s more advanced UDP or TCP protocols. OpenVPN generally offers the best trade-off between speed and security, so we recommend using it.
Other settings are password reset, promo code entry and a few toggles that we suggest you keep on, though maybe not the start-up one if you only use the VPN for specific instances.
Though we normally like minimalist interfaces, we find this one too sparse. It offers little to no customizability, no search function to easily filter servers and no interaction besides the menus. The mobile app is better, but not by much. If it’s user-friendliness you’re looking for, there are better options than VPN Unlimited.
VPN Unlimited plays nice with most common operating systems, such as Windows, Mac and Linux. In fact, it’s one of the few services that offers a full-blown client for Team Penguin, almost guaranteeing it a spot in our best VPN for Linux article. It also has apps for iPhone and Android.
We like the Android app, as it is more pleasant to use than the desktop client. It works well and is more interactive. Though we doubt we’ll ever give it a spot on our best VPN for Android listing, it’s still pretty good.
As we mentioned in our “pricing” section above, the standard plan allows up to five devices at the same time, with the option to add more, up to 15, if you pay extra. That makes VPN Unlimited one of the better options for people buying a VPN for a large group, such as a family or small business.
VPN Unlimited seems a little cagey about giving precise numbers, but it has over 400 servers in more than 70 locations at time of writing. However, considering that NordVPN and ExpressVPN have server numbers in the thousands, 400 isn’t that many.
Also disappointing is that the 70 locations are only in around 50 countries, meaning VPN Unlimited is spread pretty thin throughout the world. Europe and North America are well represented, but you’re out of luck if you need wide Asian or African coverage..
Overall, if you’re in the U.S. or Europe, you’ll be alright, but if you’re anywhere else, you may want to check out other services.
VPN Unlimited is far from the fastest VPN services out there, but we have seen worse (for that cabinet of horrors, read our PureVPN review or Shellfire review). We ran speed tests from a coworking space in Sarajevo, Bosnia and Herzegovina and measured performance using speedtest.net.
For reasons we couldn’t immediately fix, our download and upload speeds were badly out of whack, but secondary tests bore out the results in the table below.
|Location||Ping (ms)||Download (Mbps)||Upload (Mbps)|
|New York City:||233||4.7||1.8|
|San Francisco, CA:||346||2.8||1.26|
As you can see, there’s nothing to write home about. The drop of roughly 33 percent to Zagreb, just a few hundred kilometers away, foreshadowed a disappointing set of readings. The fact that Amsterdam and New York City saw about the same two-thirds drop likely says more about the server load in Amsterdam, and lack thereof in the Big Apple, than anything else.
The San Francisco reading is the most disappointing, as VPN Unlimited recommended we use that server because it was “streaming optimized.”
As any Netflix VPN ban veteran will tell you, anything under 3 Mbps is barely enough to stream shows at medium quality, so your HD subscription is going to waste using VPN Unlimited for long-range streaming. The fact that it then failed to get into Netflix was almost secondary.
Another interesting tidbit is that the connection to New York showed the IP address for a server in Arizona, which is on the other side of the U.S. That’s not a huge deal. The speeds were still great, but it is odd. We won’t comment further on the Thai reading, except to say that we were lucky to hit that one. The Japanese server was overloaded at time of testing.
VPN Unlimited has good security. It offers 256-bit AES encryption on its tunnel as standard, though it loses points for advertising it as “military-grade” security. Plenty of armies use substitution ciphers that your eight-year-old nephew could crack, too. Still, this level of encryption will suit most people’s purposes, though we wish you could adjust it.
We detected no DNS leaks while testing it, which is a relief given the happy-go-lucky attitude toward these problems that many lower-tier providers have.
As we mentioned in the “features” section above, we weren’t fully confident in the killswitch, which means VPN Unlimited is a bad idea for tunneling under the Great Firewall and, by extension, shouldn’t be used in any other countries with internet censorship.
When it comes to data security, we give VPN Unlimited a reluctant thumbs up. The service, by its own admission, keeps some session logs to keep track of the amount of data you’ve sluiced through, as well as the number of devices connected. That’s likely done in the name of preventing piracy, but we’re worried what a skilled NSA operative could do with even that much.
We recommend that VPN Unlimited only be used for regular surfing and that people with a more direct need for privacy stick with providers ranked higher in our VPN reviews. The team behind the service has placed great care in implementing security and privacy, but has so far failed to close the net completely.
One of the few areas where VPN Unlimited shines is customer service. While there is no live chat — there is a live chat button, but it just leads to an email portal — staff are quick to respond over email and usually answer questions well the first time, meaning you won’t have to do an unending amount of back and forth as with some services (we’re looking at you VPN.asia, you awful bunch of timewasters).
We tried a mix of technical and account-related questions and usually got a reply within 20 minutes, sometimes even less. The answers and instructions were clear and to the point and often resolved the problem. The whole process was a breath of fresh air in an industry where canned answers are the norm.
However (you knew there’d be one), VPN Unlimited could speed up the refund process. It took four days before our request was approved, which is a procedure we feel could be handled in just a few hours, like most of its competitors do.
Overall, we find it hard to wholeheartedly recommend VPN Unlimited. While the service has an okay server spread and decent security, it barely rises above the parapet in areas many other services excel in. In addition, it doesn’t cater to streamers or torrenters, so you get a very middle-of-the-road package altogether.
Were the service able to fix its streaming issues and make its killswitch more responsive, we could recommend it, but, until then, you’re better off with NordVPN, CyberGhost or PIA within the same price range, or ExpressVPN if you have a few more bucks to spend.
Have you used VPN Unlimited? What were your thoughts? Let us know in the comments below and, as always, thank you for reading.