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How to Use Egnyte Guide

How to Use Egnyte in 2024: Guide for Getting Started

Egnyte offers businesses a highly customizable and feature-rich cloud platform service. If you’re new to Egnyte, we will cover the basics to show you how to use Egnyte.

Jason StagnittoAleksander HougenVildana Bratic

Written by Jason Stagnitto (Writer)

Reviewed by Aleksander Hougen (Managing Editor)

Facts checked by Vildana Bratic (Video Editor, Fact-Checking Editor)

Last Updated: 2024-02-20T14:11:02+00:00

All our content is written fully by humans; we do not publish AI writing. Learn more here.

Key Takeaways: How to Use Egnyte

  • Egnyte gives administrators many settings and features to customize the service to their teams’ needs.
  • Egnyte has a desktop app for Windows and Mac. It also has a dedicated Mac desktop app called Egnyte Desktop App Core.
  • The reports and audit feature gives you granular and analytical information on all accounts connected to your drive.

Egnyte is a cloud storage platform that provides business file-sharing and collaboration tools. Once you become familiar with the interface and how to work with Egnyte, it’s easy to use. However, getting started can feel a bit daunting to some. Our guide on how to use Egnyte covers the basics of the service. 

Even if you’re an Egnyte power user, we have a few tips and tricks to share here. User and group management is a significant feature of Egnyte, as are settings and reporting. File sharing, security and privacy all help Egnyte top the list of best cloud storage for businesses

  • 06/10/2023 Facts checked

    We rewrote this article to show you how to use the basics of Egnyte.

What Is Egnyte?

Egnyte is one of the most customizable business-centric cloud storage options, giving administrators the flexibility to create teams and determine storage allotments. Additionally, Egnyte’s settings provide perhaps the most customizable business cloud storage experience. 

For as much freedom as Egnyte gives account holders, it’s not the easiest for first-time users. Additionally, the sheer amount of information displayed and the options available can feel a little overwhelming. Our Egnyte review takes a deeper dive into the platform.

Getting Started With Egnyte

For most, the first step is to take advantage of Egnyte’s free 15-day trial for its Business plan. If you’re sure Egnyte is your platform of choice and need one of its Enterprise plans, you’ll need to contact the sales department. Otherwise, the free trial is the way to go.

Signing Up For Egnyte

Getting started with Egnyte begins by signing up for its free Business plan trial.

  1. Sign Up for the Free Trial

    The easiest way to find the free trial is to navigate to the pricing page. Then, click the “free trial” button under the Business plan to get started.

    egn free trial
  2. Enter Your Information

    Enter your information into the form. You will need a business email address, as Egnyte doesn’t accept personal emails like Gmail or Outlook. If you need a free business email, check out our best business email guide.

    egn free trial form

How Do I Install Egnyte on My Desktop?

The Egnyte desktop app gives you access to your account data on your computer. Follow these steps to download.

  1. Open the “App & Integrations” Tab

    While in your account, click on the “apps & integrations” tab. You can scroll down the page or click the “Egnyte apps” checkbox.

    egn apps
  2. Choose Your Desktop App

    Windows and Mac users can choose the Egnyte desktop app. Mac users can download the desktop app core for Mac instead, a desktop app designed specifically for Mac computers.

    egn desktop apps
  3. Add Your Drive

    After you install and open the Egnyte desktop app of your choice, you’ll need to add a drive using your Egnyte connect account. This is the same as logging in. You will need your username, password and Egnyte domain address.

    egn add drive

Installing Egnyte on Mobile

Egnyte lets you access your files and folders on the go with its mobile app, which functions similarly to the web interface. It also supports saving copies of photos or videos taken while using the app.

  1. Open the App Store

    Depending on your device, open the Apple app store, Google Play store or Amazon app store. Search for “Egnyte” and download the app.

    egn mobile store
  2. Log In to the App

    Like the Egnyte desktop app, you’ll need your username, password and the file server domain name. Once you enter this information, you can access your Egnyte account on your mobile device.

    egn mobile app

Managing Users on Egnyte

Egnyte gives administrators and power users plenty of agency and accessibility to configure accounts. This is especially true with regards to managing teams and users. There are four types of users: admins, power users, standard users and service accounts.

  • Admins have the most accessibility and customization options. They can create all user types, including other admins. About the only thing an admin can’t do is access a user’s private folder.
  • Power users can add standard users and other power users, and have plenty of flexibility with team management and setting folder permissions.
  • Standard users have the least accessibility and can only work with folders or files assigned to them.
  • Service accounts are specific to app creation users.

Adding New Accounts

To add new users to a business account, follow the steps below.

  1. Add New Account

    From the “settings” tab, click “users and groups.” In the upper-right corner, click “add new account.”

    egn users
  2. Choose Account Type

    Select from either “administrator,” “power user,” “standard” or “service” account types. Your current account type determines which kind of new account you can add.

    egn account creation

Change Account Type

Current users aren’t locked into an account type or role, as administrators can change the type of account. Here’s how to do it.

  1. Choose Account

    Account type changing is reserved mainly for admins. To change, select the current user whose account type you want to alter by clicking the “details” button next to the name.

    egn account management
  2. Change Access Level

    Click the “profile” tab and on the right, click “change user type.” From the dropdown menu, choose the new account type.

    egn access change

Managing Groups

Managing groups works similarly to managing users. Admins and power users can add and manage groups.

  1. Add Groups

    From the “groups” tab, click “add group” in the upper right. In the form field, give the group a name and click “add group.”

    egn add groups
  2. Manage Groups

    Hovering over a group name gives you three options: “details,” “rename” and “delete.” Rename and delete are exactly what they sound like. Clicking “details” lets you add users to the group or manage group owners.

    egn manage group

File and Folder Management

Each Egnyte account comes with a “shared” folder and a “private” folder (typically the user’s name). The shared folder is the parent folder; you can only create additional folders within the shared folder. Also, you can’t upload files directly to the shared folder. If you are familiar with Windows file explorer, Egnyte’s folder structure will feel familiar.

Creating or Uploading Folders

Creating or uploading folders starts from the main account page. 

  1. Create a Folder

    From the “files” tab, open the “shared” folder and click on the “create” dropdown menu.

    egn create folder
  2. Select Folder Option

    Choose the “folder” option, and give your folder a name. Then click “create.”

    egn folder name
  3. Upload Folder(s)

    If you want to upload a folder, click the “upload” option next to the “create” dropdown menu. Click the “choose file(s)” button from the pop-up page or drag and drop folders directly. You can upload more than one folder if needed.

    egn upload folder

Sharing Folders

Egnyte lets you share folders using several different options. We’ll walk you through them below.

  1. Choose a Folder

    First, select any connected folder or subfolder you want to share by hovering over it and clicking the “link” icon, or by selecting the checkbox and hovering over the “share” option in the menu.

    egn choose folder
  2. Select Sharing Method

    You have four share options: “manage permissions,” “share folder link,” “request files from others” or “copy direct link.” The “share folder link” option creates a link you can email directly or copy and paste where needed. The “copy direct link” option allows you to send a direct link to people who already have access.

    egn share folder

Creating or Uploading Files

Creating or uploading files works the same way as with folders.

  1. Creating New Files

    You can create a new file within any folder except the “shared” folder by clicking on the “create” dropdown menu. You could see Google Workspace or MS Office file options depending on your integrations.

    egn create file
  2. Upload Files

    To upload files from your device, click the “upload” option next to the “create” dropdown menu. You can choose specific files from your computer or use the drag-and-drop feature to upload files.

    egn upload file

Sharing Files

Sharing files happens by creating a link or embedding a link in connected apps.

  1. Choose a File(s)

    Find the file you want to share. Either hover over the file and click the link icon, or select the checkbox and choose “share” from the menu. Note that you can share multiple files at once.

    egn choose file
  2. Share a File(s)

    You can choose from two options to share your file: “share link” or “copy direct link.” As with folders, copying a direct link is meant for other Egnyte users. The “share link” creates a link you can send via email or copy and paste.

    egn share file

Adding Tasks

Egnyte lets account holders add tasks and create workflows. Here are the steps involved.

  1. Create a Workflow

    From any file, click the checkbox. From the menu, choose “workflows.” This will pull up a file preview with options on the right. Click the “create new” button to add a new workflow.

    egn create workflow
  2. Select Workflow Type

    From the pop-up window, you can choose from two workflow types: “to do” and “approval.” “To do” workflows can be completed, while “approval” workflows can be approved or rejected. Choosing either type expands the menu.

    egn workflow type
  3. Assign Task

    After choosing a task type, a new form expands. You can give the task a name, add more details in the description box and assign it to members. Some fields are required, such as adding a due date. When done, click “create.”

    egn workflow task

Completing Tasks

Tasks assigned to or by you have a dedicated tab for easy access.

  1. Tasks and Workflow Tab

    From the main screen, open the “tasks & workflow” tab from the left sidebar. The first view shows tasks assigned to you. The second view shows the workflows you’ve created. Choose the file you want to work on as a task.

    egn task tab
  2. Complete or Approve Tasks

    Once you open the file/task, you can either complete a to-do task or approve or reject an approval task.

    egn complete task

Adding Comments

Comments are an integral part of workflows and tasks. You can put comments directly into workflows or add comments directly to files.

  1. Add Comments to Workflows/Tasks

    You’ll see the option to add comments under each task from the file preview. Type your message into the comments box and click the send icon to add comments.

    egn task comments
  2. Add Comments to Files

    From the main account page, you can add comments to any file. Clicking the small messaging icon opens the file preview directly to the “comments” tab. You don’t need to work with a task or workflow to add comments to a file.

    egn file comments

File Versions

Egnyte makes it easy to manage, revert or download older file versions.

  1. Choose a File

    Find a file you want to view the older versions of. Click the checkbox, and from the right-side menu, choose “versions and history.”

    egn file versions
  2. Choose an Option

    All versions kept of the given file will show up on a pop-up page. You have four options for each older version: “download version,” “copy version ID,” “remove version” and “make current.” You won’t see “make current” for the current version, but you will have the other three options.

    egn file version options

Egnyte Reporting and Auditing

Reports provide granular information on all the accounts connected to your team. Additionally, you can run audits in many areas to get a more analytical view of usage. 

Running Reports

Once you navigate to the “reports” tab, you’ll see a dashboard that contains account analytics. Below, we’ll pull an example report.

  1. Choose a Report

    You’ll see the dashboard first. To run a report, choose from the below options, such as “folders and files.”

    egn report choice
  2. Run a Report

    Sticking with the “folders and files” submenu, click “folder size report.” The dropdown option lets you choose the selected folder only or the selected folder and any subfolders. If you choose the subfolders option, you can determine how many levels to drill down. Click on the folder where you want to run a report, then click “submit.” Egnyte creates a dedicated folder for all the reports you run.

    egn run report

Running Audits

Audits are another report type that provides analytical data for different account areas. Here’s how to run them.

  1. Open the Audit Options

    Audit reports are the last option on the left side of the “reports center” page. Click the dropdown arrow to see all the audit report choices.

    egn audits
  2. Run Audit Report

    Make a selection from the available choices. For example, click “file reports.” Click “new report” and fill out the information on the screen. You must give the report a name; you can then determine the date range and make choices based on items like “actions,” “folders” and “users.” When ready, click “submit.” Once the audit report is generated, you can click the name to see the detailed information.

    egn run audit

Egnyte Integrations & Add-ons

Egnyte has plenty of native apps and a host of third-party integrations. All options are found in the “apps & integrations” menu.

  1. Open the “Apps & Integrations” Menu

    From the left sidebar, click “apps & Integrations.” This will present you with all the different integrations available.

    egn integrations
  2. Filter Options

    You can narrow down the options by clicking the checkboxes next to some filter choices, such as “external integrations.” Alternatively, you can use the search bar to see if a specific app integration is supported.

    egn integration filters
  3. Select Integration

    Once you find the app or integration you want, hover over the box and click the “view details” or “enable integration” button. The “view details” option opens a page with more information. The “enable integration” button opens a window that allows you to enable the integration for some or all users.

    egn select integration

App Control Center

The app control center, despite its name, is only for integrating either Google Workspace or Microsoft Office.

  1. Open the App Control Center

    Click the tab at the top of the screen called “app control center.”

    egn app control
  2. Enable Integrations

    Choose to enable Google Workspace or Microsoft Office. Hover over the desired integration and click the “settings” button. Choose which groups or users are allowed to use the integration. You’ll also have the option to set one or the other as the default app for editing.

    egn enable integrations

Uninstalling Egnyte App

If you decide Egnyte is no longer needed or want to remove a specific drive, you can do so in a few easy steps.

Removing a Drive

Follow the following steps to remove a drive but keep the app installed.

  1. Open the Desktop App

    From either a Mac or Windows computer, open the desktop app by clicking the Egnyte icon. Then, click on the gear icon and click “drives.”

    egn remove drive
  2. Disconnect or Remove a Drive

    Click the three dots icon to the right of the drive you want to disconnect or remove. Choose either “disconnect” to disable the drive (but not remove it) or “remove” to take the drive off your desktop account.

    egn disconnect drive

Remove the Desktop App

If you no longer need the Egnyte desktop app, you can uninstall it in a few steps.

  1. Uninstall the Desktop App

    Depending on your operating system, find the Egnyte app. On Windows, from the “start” option, click “all apps,” scroll down to “Egnyte connect” and click “uninstall Egnyte desktop app.” On a Mac, open Finder and navigate to “applications.” Scroll to the Egnyte app, right-click and select “move to trash.”

    egn uninstall desktop app

Remove the Mobile App

It’s just as easy to remove the mobile app from your device.

  1. Delete the Egnyte Mobile App

    Find the Egnyte mobile app on your device. On iOS, press and hold the Egnyte app icon. Choose “remove app” from the options. On Android, open Google Play, click on your “profile” and select “manage apps.” Find the Egnyte app and tap “uninstall.”

    egn delete mobile app

Egnyte Alternatives

Egnyte isn’t the only game in town, as with most cloud storage products. Often, Egnyte gets compared to MS SharePoint. However, as we cover in our Egnyte vs Sharepoint article, the comparison isn’t entirely justified. 

It’s better to look at Box for a fairer comparison. We cover the service in detail in our Box review. If you want to see how Egnyte and Box stack up against each other, check out our Egnyte vs Box article.

Other comparable competing services include OneDrive and Dropbox Business. All three options have different value propositions. We have the details in our OneDrive review and our Dropbox Business review. Additionally, we compare these services against Egnyte (Egnyte vs OneDrive and Egnyte vs Dropbox Business) to help you better understand which is right for you.

Egnyte is an expensive business cloud storage service, so it’s important to note that there are more affordable options. Two such choices are Sync for Teams and Zoho WorkDrive. Sync for Teams offers excellent privacy and true private encryption for all accounts. Zoho WorkDrive has a library of native apps and plenty of third-party connections.

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Final Thoughts

It could take a while to become familiar with Egnyte, as it takes a slightly different approach to file structure than some competitors. However, combined with its flexibility and customization, especially for administrators, Egnyte is a solid option for many businesses.

Do you find it difficult to use Egnyte? If so, did this how-to article help? Did we miss a critical area regarding its features? Let us know in the comments section below. Thanks for taking the time to read our article.

FAQ: Egnyte Guide 2024

  • Egnyte offers a desktop app that works with either Windows or Mac. For Macs, Egnyte has a dedicated app called Egnyte Desktop App Core. You can download either from your account’s “apps & integrations” tab. Once you connect your drive, you can access your folders and files from your computer.

  • You can click the “create” button to create a new folder from either the “shared” folder or from your account’s “private folder.”

  • Egnyte has a dedicated user and group management section within your account’s “settings” tab. The “users & groups” dropdown allows you to add new users and groups, as well as manage existing users and groups.

  • Creating a shared link is the easiest way to share files in Egnyte. You can customize the link settings, including adding a password or setting an expiration date.

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