Passwork is a perfectly affordable password manager that would probably suit a lot of people very well, if it weren't for its missing features. That said, if you like basic applications, read this full Passwork review for an app that might fit the bill.
Free plan available
Though most password managers offer a product that’s tailored toward individuals looking to store and organize their personal passwords, Passwork focuses on servicing businesses, much like Zoho Vault does (read our Zoho Vault review).
That’s evident in Passwork’s robust team management system, which makes it easy to add employees and control what passwords each person can and can’t see. Even so, its focus on enterprise applications makes it a tough sell for our best password managers guide.
Plus, a lot of the “nice to have” features are absent. The apps and browser extensions left us wanting, not to mention the lack of a password changer. What’s worse is customer support, which is critical for services that are geared toward business applications, is almost non-existent.
Passwork has great pricing, though, which could make it a compelling option for small businesses or teams looking for an affordable way to share passwords that beats just using a spreadsheet. With that said, let’s jump into our Passwork review.
- Easily add employees
- Manage level of access
- Security analyzer
- Affordable for small teams
- Lackluster apps and extensions
- Unresponsive customer service
- No password changer
We’re going to start with the good aspects of Passwork. The team management is great. Controlling levels of access is easy, which we’ll get into shortly, and it’s simple to change an employee’s level of access and what passwords can be seen on a person-by-person basis.
In addition to hosting passwords for your team to access in the Passwork managed cloud, there’s an option to self-host. It’s a lot more expensive, which we’ll look closer at in the “pricing” section, but offers distinct advantages, namely security because your potentially sensitive password data would be controlled internally.
There’s also a password analysis tool under the “security dashboard” tab that evaluates the strength of your passwords and keeps track of how old they are. Unfortunately, there’s no way for it to know how old passwords are when you import them, so every password will say it’s new when imported and begin counting from there.
That brings us to the import feature, which works great and lets you import your passwords from a .csv file. We imported our 13-page list of passwords from Google Chrome in just a few seconds.
Those features are great, but there are a few places where Passwork is lacking. For starters, though there’s a password generator that lets you make strong passwords, Passwork doesn’t have a password changer.
If you read our Dashlane review, you’ll see that it has a feature that can automatically update your password with certain websites. That’d go a long way toward improving the viability of Passwork’s password generator, as well as the age tracking of the security dashboard, because all the old passwords would no longer need to be manually changed.
Finally, we’d like to touch on the mobile app and extensions. iOS and Android are supported for mobile and extensions are available for Chrome or Mozilla Firefox, but they’re all lackluster. If you’re looking for a password manager for mobile, read our best password manager for iOS guide.
The only thing the extension brings to the table is auto-fill for passwords, and even that can be spotty. The mobile apps are similar. They only let you see your passwords and vaults. You can’t add or edit anything.
Passwork Features Overview
Passwork’s business-to-business focus makes it stand out from other password managers when it comes to pricing. If you plan to use Passwork’s cloud for storage, it comes in at a mere $1.50 per month per person.
|Per user cloud plan|
Lifetime plan $ 2.50 / month
$90.00 one time payment,
Monthly price for 3 years of use
Lifetime plan $ 13.61 / month
$490.00 one time payment,
Monthly price for 3 years of use
Lifetime plan $ 27.50 / month
$990.00 one time payment,
Monthly price for 3 years of use
Lifetime plan $ 55.28 / month
$1990.00 one time payment,
Monthly price for 3 years of use
That’s well below the cost of every password manager for personal use that we’ve reviewed, but that’s not the intended application of this password manager. It isn’t the best option for families, either, because, as you can see in our 1Password review, there are plenty of cheaper five-user plans.
When it comes to team pricing, Passwork is the budget king. On a per-user basis, the cloud plan can’t be beat. What’s more is subscriptions can be transferred from one employee to another for any reason.
When it comes to self-hosting, though, the pricing is more complicated. Each plan offers different benefits, such as priority tech support at the highest level plan and the lack of annual updates on the lowest plan.
The self-hosting plans range in size from five to 100 users and range in price from a one-time fee of under $100 to nearly $2,000. If you plan to have more than 100 users, you can contact Passwork directly to receive a personalized quote.
Passwork also offers a free five-day trial. That’s a nice way to get a feel for the way it works and see if it’s right for you and your team, but it doesn’t compare in terms of personal use to the free plan offered by RememBear, which you can read more about in our RememBear review. If you’re looking for a few more options, read our best free password manager guide.
As we said, Passwork is team-oriented, and it hits the mark in that regard. The team management aspects of the browser interface are great.
It’s easy to add new users, authenticate them and assign them to the vaults they should be in. Organizing passwords is also easy and requires only a few clicks to create vaults and sort passwords.
There’s also a color coordination feature that lets you assign colors to passwords. That adds another way to organize passwords and keep things tidy besides vaults.
That said, a lot of the quality of life features that we like to see in password lockers that are geared toward personal use are absent.
For starters, as mentioned, there’s no password changer. Password changers are surprisingly hard to come by, and Dashlane has the best implementation of one. Even so, Dashlane’s only works with a limited list of websites, but having even some level of automation to password changing can go a long way when it comes to usability.
The mobile apps and extensions are abysmal. The extensions are what takes care of auto-filling passwords for websites, but that’s all they do. They can’t be used to add passwords or rearrange vaults on the fly and have no purpose other than auto-filling password fields. Sometimes, they even miss the mark with that.
Plus, Chrome crashed many times during our testing. We couldn’t confirm that the Passwork extension was the sole problem, but basic troubleshooting would suggest that it played a key role.
The mobile apps are just as featureless, if not more so. All the apps can do is show you passwords when you’re on the go. Like the extensions, they can’t be used to add passwords or manage vaults.
What’s worse, though, is that they require your account password and the master password every time you look at them. If you switch to another app to use a password you had to look up and return to the Passwork app to check again, you’ll get logged out.
That’s great for security but often leads to having to enter dozens of passwords a day just to access your password storage. It’d be great to have the option to use a fingerprint scan or facial recognition if the device has it.
Though self-hosting offers an ideal security solution if properly managed, we’re going to focus on the security features provided by Passwork for its cloud hosting.
Your password data is encrypted with AES 256-bit encryption, which is a powerful cipher that’s effectively impossible to crack by any known means. Plus, your account has a master password that operates under a zero-knowledge model.
That means the password isn’t stored on Passwork’s end and the company will have no way of looking at your passwords, even when they’re stored on the Passwork-managed cloud servers.
Two-factor authentication is available through Google Authenticator, but it doesn’t work on mobile and can only be used in the browser interface. Unfortunately, there are no hardware keys available.
In the dashboard of the browser interface, there’s a security analysis tool that helps you keep track of potentially weak or old passwords. There’s also a detailed activity log that shows you almost everything every user on your team does, ranging from changing passwords to just looking at account information.
One major weakness of Passwork when it comes to security is that there’s no monitoring of or notifications for suspicious activity. Dashlane, for example, has a dark web monitoring feature that finds when your information is potentially exposed online and alerts you to change the information.
A company that focuses on B2B sales should have excellent customer service that’s responsive and helpful. As we all know, time is money, and if you’re having a problem accessing password information, a lot of time and money can be wasted.
Passwork’s customer support is a letdown. The only way to contact support from the cloud-hosted portion of the website is from an email that’s hidden in the bottom corner of it.
On the self-hosted website, though, there’s a live chat feature. That said, it uses Facebook Messenger and isn’t offered around the clock.
The email support isn’t much better. We reached out with basic questions, and as of publishing this review, have yet to hear back.
If you try looking for answers on the website, you won’t find much. There’s no forum for users to answer one another’s questions and there’s nothing that could be called a knowledgebase.
There’s a small FAQ that consists of six general questions on the website, and that’s it.
Passwork offers great team management capabilities and flaunts pricing that makes it appealing to small businesses or teams. That said, it’s still lagging well behind the competition when it comes to features, usability and support.
Though being behind when it comes to bells and whistles is forgivable, having poor customer service isn’t, especially when your customer base consists of people who are trying to get their work done. If you’re looking for a more prompt password manager, read through our other password manager reviews.
If you’ve used Passwork for yourself or your business, we’re interested in hearing about your experience, so let us know in the comments below. As always, thanks for reading.