With excellent performance, solid security and apps for almost any device out there, NordVPN is one of those virtual private network providers that’s remarkably easy to recommend.
It comes in at a very close second on our list of best VPNs, with a price that’s only a fraction of our top pick. However, if the service just isn’t a good fit for you, we’ll cover how you can get a full refund.
Key Takeaways: Refund NordVPN
- NordVPN is a fast and reliable virtual private network, which had a subcontracted server breached in 2018 (no user data was leaked, though).
- If you want to cancel NordVPN, you can use the 30-day money-back guarantee to get a full refund on your subscription within the first 30 days.
- NordVPN also lets you cancel subscriptions started through the App Store, but that’s done through Apple, rather than NordVPN.
As we mentioned in our NordVPN review, the VPN suffered a security breach in 2018. Although no user data was compromised, for some users, this is reason enough to cancel NordVPN and try to get a refund on their NordVPN subscription.
NordVPN has an excellent money-back guarantee that lets you get a full refund if you cancel within 30 days of purchasing a subscription. Let’s take a look at the money-back guarantee first, and we’ll then discuss how to get a full refund on your NordVPN subscription.
02/03/2023 Facts checked
Since our last article, NordVPN has slightly altered the process for getting a refund, and we’ve updated our article to reflect the new steps.
Yes, you can cancel your NordVPN subscription from NordVPN’s accounts page.
Yes, you can cancel any NordVPN subscription, including the two-year plan.
It is fairly easy to cancel NordVPN, and the entire process is done from the website.
Yes, you can cancel NordVPN at any time of the billing period. However, if you want a refund, you will have to request it within the first 30 days of starting your subscription.
Yes, you can cancel NordVPN after the free trial has expired.
What Does the Money-Back Guarantee Cover?
NordVPN offers a 30-day money-back guarantee, which is fairly self-explanatory. If you’re within the first 30 days of your NordVPN subscription, you can get a full refund when you cancel. A thing to note is that the 30-day money-back guarantee only applies to the first 30 days of your NordVPN subscription, but not for recurring subscription payments.
This kind of guarantee is pretty much industry standard at this point, and is there in case you’re not happy with the service. It’s also a great way to try out the VPN for 30 days and see if the strict no-logs policy, solid server network, fast speeds and access to all streaming platforms are good enough for you.
You can look at it as a free trial — we cover it in more detail in our NordVPN free trial article.
Getting a Refund After 30 Days
Unfortunately, after the first 30 days, the 30-day money-back guarantee no longer applies, and you cannot officially get a refund on your NordVPN subscription. However, if you have a valid reason for canceling NordVPN, such as a technical issue that customer support can’t help you with, you may still be eligible for a pro-rata refund.
This depends on the specific situation, and whether or not the customer support representative deems that your issue can’t be solved. If so, you may receive a pro-rata refund that’s calculated based on how much time you have left in your billing period.
How to Get a Full Refund of NordVPN
If you’re confident you want to cancel NordVPN and get a refund, go through its contact support page and reach out to a customer service agent. Keep in mind that you need to do this within 30 days of creating your NordVPN account and starting a subscription, otherwise the 30-day money-back guarantee doesn’t apply.
- Open NordVPN’s Website
- Reach a Human Agent
In the live chat that opens, start typing “I would like a refund,” and click the suggestion that says “refund the payment.” You will be asked several questions regarding your subscription, and when you’re asked to continue the cancellation process, say that you’ve made up your mind. The chat bot will then ask for your email address and transfer you to a human agent.
- Ask for a Refund
From our experience, NordVPN’s live chat support is very accommodating, so if you want a refund for your NordVPN subscription, be honest about your refund request. Tell the agent that you’d like to request a refund and, if you want to, explain what’s not to your liking about the VPN service.
If you’re within the first 30 days, you should be able to get the refund process taken care of fairly quickly. Note that the agent will probably get you to try out the VPN risk free for a few more days if your payment is recent, but if you want to cancel your subscription, just say so and they’ll take care of it.
Getting a Refund via Email
If you don’t want to deal with a customer support agent, you can also get a refund on your subscription via email. You can locate NordVPN’s support email on the contacts page linked to in the first step of the guide above.
Then just write an email explaining that you would like to cancel your subscription and get a full refund. If you’re within the first 30 days, the policy applies and your request should be granted.
How to Get a NordVPN Refund Through the Apple App Store
If you purchased a subscription plan via the Apple App Store, you’ll need to cancel your NordVPN account subscription through Apple rather than through NordVPN’s account page. To add to this, you won’t need support here — Apple has a page for this exact purpose.
- Go to the Apple “Report a Problem” Site
Navigate to Apple’s “report a problem” page, and then log in with your Apple ID.
- Start a Refund Request
From the drop-down menu under “What can we help you with?”, select “request a refund.”
- Choose a Reason
A second drop-down menu should appear — use it to choose why you would like a refund.
- Select NordVPN
On the next page, choose NordVPN from the list of subscriptions and click “submit.” You might need to wait for a few hours, but your refund should be approved without any need to reach out to customer support.
How to Cancel NordVPN
NordVPN has an automatic renewal feature, which means that when your current billing period expires, your bank account or card will be automatically charged again. Even if you do cancel your NordVPN subscription, we would recommend that you cancel automatic payments as well, to make sure NordVPN doesn’t charge you again.
Turning auto-renewal off is rather simple to do — we have an article on how to cancel NordVPN that shows you how to cancel and turn off auto-renewal.
Even though NordVPN is an excellent choice for secure internet access, with optimized servers, fast speeds and comparable features to ExpressVPN, the security breach is difficult to ignore for some.
Hopefully we’ve clarified how you can cancel your subscription and get a refund on your NordVPN account. If you’re looking for NordVPN alternatives, the premium-priced ExpressVPN, which we reviewed, is the best VPN there is. Surfshark, which we also reviewed, is cheaper and offers unlimited simultaneous connections.
Are you looking into canceling your Nord account and taking advantage of the refund policy? What is your reason to cancel? Let us know in the comments, and as always, thank you for reading.