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How to Cancel ExpressVPN in 2023: Simple Step-By-Step Guide

ExpressVPN’s fast speeds and excellent overall service make it an easy pick for many users. However, the subscription plans are expensive, which is the main reason why users are looking into how to cancel ExpressVPN, and what the best alternatives are.

Andrej Hadji-Vasilev
By Andrej Hadji-Vasilev (Writer)
— Last Updated: 2023-01-19T03:09:40+00:00 Facts checked by Vildana Bratic

ExpressVPN is our pick for the best VPN in 2022. It’s fast, it’s reliable, and it has a strict no-logs policy. With an app for almost every device under the sun, it’s the most well rounded service we’ve encountered. With ExpressVPN being so good, you may be wondering why one would want to cancel it. 

The main reason is usually pricing, with competitors such as NordVPN coming close to ExpressVPN’s performance at a fraction of its price. The other reason is the Kape Technologies ownership — which we discussed in our ExpressVPN review — that may raise privacy concerns.

Key Takeaways:

  • ExpressVPN is a great VPN with remarkable performance and excellent security, but it’s too expensive for many. 
  • You can cancel ExpressVPN by logging into the website if you bought a subscription there, or via your mobile app store if you subscribed from a mobile device. 
  • If you’re within the first 30 days of subscribing, you can cancel your subscription and request a refund through customer support. If you get a refund, though, your access will stop immediately. 

If you want to cancel your ExpressVPN subscription for any reason, we’ll show you how to do so, regardless of your automatic renewal settings and the payment method you chose. Without further ado, here is how to cancel your ExpressVPN subscription. 

  • 12/15/2022 Facts checked

    Since our last article, we’ve added steps on how to cancel your subscription if you subscribed from a mobile device. 

  • You can cancel ExpressVPN via their website, or via the mobile app store where you got your subscription. To get a refund, you need to be within the 30-day money-back guarantee period, and you’ll need to contact customer service.

  • If you’re within ExpressVPN’s 30-day money-back guarantee, you can cancel your subscription when you contact support via the website’s live chat button in the lower right corner. Tell them you want to cancel and get a full refund.

  • Yes, you can still cancel your subscription even if the 30-day money-back guarantee period has expired. However, you won’t get a full refund, and you’ll be able to use your subscription until the billing cycle has expired.

How to Cancel ExpressVPN

The exact way to cancel your ExpressVPN subscription depends on the payment method you used when creating your account. When you pay with a card or via PayPal, your ExpressVPN subscription will automatically renew. Let’s first talk about how to cancel your subscription if you paid with a credit card or PayPal account. 

  1. Go To ExpressVPN’s Sign In Page

    Go to the ExpressVPN website and click “my account” in the top menu.

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  2. Sign Into ExpressVPN

    Enter your email address and password and click “sign in.”

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  3. Go to Your Account Details and Subscription

    From the left side menu, click “my subscription,” and then edit subscription settings.”

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  4. Turn Off Automatic Renewal

    In the automatic renewal settings page, click “turn off automatic renewal.” Follow the prompts until you get a notification that your subscription has been canceled. Note that even though this will turn off automatic renewal, you can still use your ExpressVPN account until your current subscription cycle ends.

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Ending Automatic Renewal With Other Payment Types

A credit card or PayPal aren’t the only ways to pay for an ExpressVPN subscription. You can also subscribe via a mobile app store on a mobile device. Subscriptions made through the Google Play Store or the Apple App Store need to be canceled through the actual app store. Here’s how it’s done.

  1. Open the App Store

    Open the mobile app store on your Android or iOS device.

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  2. Go to the Subscription Settings

    Both app stores have a page where you manage subscription settings. On iOS, tap your profile icon in the top right, and then tap on “subscriptions.” On Android, tap your profile icon, tap “payment and subscriptions,” and then tap “subscriptions.”

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  3. Cancel Your Subscription

    Once you’re in the subscriptions page, select ExpressVPN and follow the instructions to cancel ExpressVPN. Note that you can still use the service until the last day of your current subscription cycle.

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If you’ve paid for your subscription using Bitcoin or Paymentwall, those payment types don’t have automatic renewal. When your subscription expires, it will be canceled automatically unless you pay for a new one. 

Getting a Refund On Your ExpressVPN Subscription

If you have a subscription and don’t want to wait for it to expire, you can take advantage of the 30-day money-back guarantee. We go into more detail on how to take advantage of the money-back guarantee in our ExpressVPN free trial article. You will need to contact customer support in order to get an ExpressVPN refund for your subscription, but it’s a quick process. 

Final Thoughts

ExpressVPN is an excellent VPN in many regards. It’s fast, it’s secure, it can get you into almost all streaming services (not every VPN can boast with this) and it has an app for almost any device. It is, however, priced higher than what most people are comfortable paying, which is why we wouldn’t blame you for looking into canceling. 

In case you need a new VPN service after you cancel ExpressVPN, you can look at our Surfshark review for an excellent value VPN, or our Windscribe review if you don’t want to spend any money at all. Alternatively, you could check out our list of best VPNs for beginners if you want something that’s as easy to use as possible. 

How long have you been using ExpressVPN? Do you just want to save money, or do you have a different reason for canceling your subscription? Let us know in the comments and, as always, thank you for reading.

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