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Dropbox Review

Dropbox brought cloud storage to the mainstream. Even after 14 years, it remains a market leader in the space. Has it been able to keep up with the competition, or is it slowly becoming the outdated old-timer? We'll take a look in this in-depth Dropbox review.

Ben StocktonDan Ginn
By Ben Stockton & Dan Ginn (Writer)
— Last Updated: 2022-05-22T15:36:08+00:00 Facts checked by Elisabeth Ivey

Dropbox has continued to evolve since its launch in 2008, adding new features and always aiming to outdo the competition. That’s why we regularly revisit it, to ensure that what it offers is still worth your attention. We’ll break it all down in this Dropbox review — from features and pricing to speed and security — helping you decide if the service is for you.

Key Takeaways:

  • Dropbox offers impressive performance throughout all its features.
  • Dropbox has some of the best integrated tools on the market.
  • Privacy and security are disappointing, to say the least.
  • The service should appeal to those looking for collaboration within teams.

Because of its commitment to providing the best service, Dropbox remains on our best cloud storage short list. Dropbox has plenty to offer, from integrated third-party office tools, “Smart Sync” to keep your hard drive storage in check and block-level transfers, all at an affordable price.

However, the company could do better when it comes to privacy. For example, the lack of zero-knowledge encryption may lead some to look at Dropbox alternatives like pCloud (you can check our pCloud review to find out more).  

However, if privacy isn’t at the forefront of your decision, and you need a reliable cloud storage service that is fantastic for storing files, Dropbox is still a great choice.

  • Dropbox is an excellent option for anyone looking for a cloud storage solution. It offers fantastic performance for file syncing, sharing, collaboration and integrated tools.

  • Dropbox lets itself down with its poor stance on privacy. The company openly admits it can access user data — should it want to — and it shares information with third parties.

  • Both services excel in terms of usability and functionality, but they both disappoint when it comes to security and privacy. It’s hard to pick a clear winner, but you can see a full breakdown of each service in our Google Drive vs Dropbox comparison guide.

Strengths & Weaknesses

Pros:

  • Office 365 & Google Workspace integration
  • Smart storage usage with “Smart Sync”
  • Block-level transfer

Cons:

  • Lacks zero-knowledge encryption
  • Expensive
  • Poor privacy

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Features

95 % – Excellent

Dropbox offers features that will appeal to both the personal and business user. For business, integrated tools such as Google Docs and Microsoft Word allow for fluid workflow and collaboration. (Check out the best cloud storage for collaboration.) That said, this review focuses on the service’s personal plans and features.

dropbox office 365
Dropbox integrates Microsoft 365 directly into its platform. 

Many users stick with OneDrive and Google Drive because they don’t want to give up their favorite productivity tools. Dropbox’s decision to integrate Office 365 and Google Workspace was a wise move, and should give users confidence that they can seamlessly migrate to the platform. Read our guide to learn how to add Dropbox to Office 365.

Using Google or Microsoft Office tools with Dropbox is simple, but not without its hurdles. You can create new documents, share them with others and collaborate in real time, with edits reflected immediately across your team’s Dropbox account.

However, we faced issues when creating new documents; outside of Chrome and Safari, it wasn’t possible to create a new Google document through Dropbox. Weirdly, when using the desktop application, we ran into issues creating Office files, but had no problems with Google documents.

Google Integration With Your Dropbox Account

It’s important to note that your Google account (Gmail address) must match your Dropbox account username. If they’re different, it’s not possible to use the integrated apps, and you’ll need to either change your Dropbox account email or create a new Google account. 

Aside from creating Google documents, the integration also allows you to use Google to edit and save Office files. We experienced some minor formatting issues; however, it was still possible to view and understand the data. That said, it’s useful for those who don’t wish to invest in an Office subscription. 

Dropbox Paper

If you don’t want to use the integrated tools, you can opt to go with Dropbox Paper. Its functionality doesn’t rival the competition, but it’s good for creating notes, which you can collaborate on with others.

Is it the best note-taking app? No. It’s also not the best for collaboration, which is why we would recommend sticking with Google Workspace or Office 365. However, it’s there if you need it, and you can learn more about it through our Dropbox Paper review.

Dropbox rewind
Dropbox allows users to recover accidentally deleted files for up to 180 days.

Dropbox Rewind

Dropbox “rewind” is a feature that allows you to recover accidentally deleted or edited files. 

Plus users can restore files for up to 30 days with the rewind tool; you can go as far back as 180 days if you’re on the Professional plan. It’s easy to recover old files too: simply select a date and time and Dropbox will recover the file you need.

While we appreciate the feature, Dropbox could be more generous with the amount of time it allows you to go back and restore files. Compared to the likes of Sync.com, which allows you to restore files up to one year after they’re deleted, Dropbox has some catching up to do.

Other Dropbox Features

Keeping up with the times, Dropbox also offers what it calls “spaces.” It’s a virtual workstation that allows teams to share files, log meetings and create project plans, all in one space. It’s still in beta, and there’s no indication when that will end.

For improved file management, Dropbox has added searchable tags to the platform. When users create a new Dropbox folder, they can attach hashtags to them, as well as use the tags to search for a file or folder they need. It’s hardly groundbreaking, but can be useful when you need to find something quickly. 

Overall, Dropbox offers plenty of features and keeps adding new ways to make its service better. We still prefer services with better security and privacy (areas where Dropbox is lacking), but we have to give credit where credit is due.

Dropbox Features Overview

Sync
Sync Folder
Block-Level Sync
Selective Sync
Bandwidth management
Sync Any Folder
File Sharing
File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links
Productivity
File Previews
Edit Files
In-App Collaboration
Office Online
Google Docs
Notes App
Media Playback
Mobile Apps
Deleted File Retention
Versioning
WebDAV
Security
At-Rest Encryption
In-Transit Encryption
Encryption ProtocolAES 256-bit
Zero Knowledge
Two-Factor Authentication
Server LocationUS
Support
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Knowledgebase
Misc
Free Plan

Pricing

60 % – Fair

Dropbox certainly isn’t the most expensive cloud storage provider out there, but it’s not the cheapest, either (see our Dropbox pricing guide).

Free Dropbox Account

Opening an account with Dropbox gives you 2GB of free storage space. With the free account, you can sync your files across three devices and restore older files for up to 30 days. 

In comparison, Google and Microsoft both offer more free storage — not to mention MEGA’s 20GB free plan — and Dropbox offers the least amount of storage on our list of best free cloud storage options

Plus & Family Plans

Dropbox keeps its paid plans simple. Personal users can choose either the Plus or Family plan, which offer the same 2TB of storage space. Both plans for personal use allow you to rewind files for up to 30 days and transfer files up to 2GB in size. 

The main difference is that the Plus plan is intended for a single user, while the Family plan allows up to six people on the same plan. On the Dropbox Plus plan, 2TB of storage costs $11.99 per month. Comparatively, pCloud and Sync.com offer better value. You can enjoy 2TB of storage for around $8 per month. 

Overall, Dropbox’s prices are reasonable, but they could be better, especially when compared to other providers. 

Ease of Use

90 % – Excellent

As the OG of cloud storage providers, Dropbox created the template for how such a platform should look and function. The system has evolved over time, but it remains easy to use.

Signing up is simple: enter your name and email address, then choose a password. You’ll then be prompted to download Dropbox and launch it to get started.

dropbox personal details
Creating a Dropbox account is quick and easy. 

Once the installation is complete, a Dropbox folder will appear in your favorites tray on your desktop. Paid users can right-click and select Smart Sync so files added to the folder remain online only, freeing up space on your hard drive (more on that later.)

Desktop App & Dropbox Folder

At first glance, the Dropbox desktop application is extremely streamlined, existing merely as a folder and dropdown tab in the menu bar. However, you can go to settings and select “preferences” then “open folders in” and select “Dropbox desktop app.”

The Dropbox desktop application allows you to sync and share files, and integrate a range of apps. 

The desktop app looks a lot like the web interface. You can upload and sync files and folders, and share them with others. You can also integrate communication apps such as Slack and Zoom, as well as a host of other third-party applications.

Our main gripe with the desktop version is that it’s not as user-friendly as the web version. While the latter is simple to grasp right away, it took us some time to get used to navigating the former. To keep all users happy, Dropbox should keep a consistent UI across all platforms. 

Web App

Dropbox web has some noticeable layout differences. The web interface has a menu on the left-hand side, with links to various sections. This menu is missing in the desktop app, which shows your most recent or starred folders, so the web interface is a little easier to navigate.

Dropbox allows users to easily share files with others.

The “home” tab is where you’ll find recent files and folders, as well as automated suggestions. You can find the complete list of files and folders in the “files” section. 

It’s easy to add files to Dropbox web from your desktop. Simply drag and drop files and Dropbox will automatically sync them across your account. The web app also allows you to create sharing requests and recover deleted files. While the desktop app is good enough, we prefer to use the web app when using Dropbox. 

Mobile Apps

The app for mobile devices has a sleek design. You can upload files, create photos and scan documents, all without leaving the app. There’s also Microsoft Office integration, which allows you to use Word, Excel and PowerPoint to create documents. 

If you’re keen to store your mobile photos, take a look at our list of the best online storage for photos, where Amazon Photos and Google Drive are good alternatives.

The app allows you to upload photos, videos and documents.

While the scan function may seem like a gimmick, it’s actually useful. We used it to scan receipts, business cards and important letters, giving us an all-in-one space to manage our documents. 

The Dropbox app runs smoothly on iPhone and iOS devices. Although it doesn’t make our list of the best cloud storage for Android, Android users won’t have problems using it on their devices.

Overall, Dropbox is still pretty easy to use in all its forms, but the new desktop computer app is a solution without a purpose, and it’ll need more refinement before the change is something worth praising.

File Syncing & Sharing

90 % – Excellent

Dropbox excels at file sharing and synchronization. For file syncing, Dropbox offers two useful features that sound similar and are often confused: selective sync vs smart sync.

Firstly, you have “Selective Sync.” This feature lets you choose which folders are synced to your account. “Smart Sync” allows you to select which files are stored both locally and in the cloud, or strictly online if you prefer. (Read our guide if Dropbox is not syncing.)

Smart Sync allows users to designate files as online only.

You can access your online-only files through your Dropbox folder on your desktop. Simply double-click a selected file to download it to your computer. 

This is a useful feature, especially on devices with limited storage space, and it isn’t a feature that many providers replicate. However, of those that do, some do it better. For example, pCloud sets up your sync folder as a virtual drive that takes up no space at all, even when you open and work on files. Check out our comparison of pCloud vs Dropbox to learn more.

File Sharing

If you want to share files from your Dropbox, you can; it’s even one of the best cloud storage for sharing. You can share a file or folder from the desktop application, web interface, mobile app or from your desktop folder.

You’re given the option to email the invitation directly or to generate a link that you can share yourself. Files can be set as read-only, or others can be allowed to edit them.

share file dropbox
You can use Dropbox to seamlessly share files with others.

Dropbox Professional and Business users can also set a password and an expiration date for the link. You can also gain additional controls, including the ability to disable downloads, which will prevent recipients from saving what you’ve shared with them.

The desktop application includes the option to share files via Slack, Trello (read our Trello review) and Zoom. If you connect with other services, you can also share from the web interface via Gmail, Outlook, Microsoft Teams, WhatsApp and more.

Dropbox has a range of integrated apps you can use to share files.

You can also share files through Dropbox Transfer. Recipients can access a read-only copy of your file, which you can set to expire in up to a year. You can send files up to 2GB with a Dropbox Plus account or 100GB with Dropbox Professional. This service puts it alongside file transfer services like WeTransfer (check out our Dropbox vs WeTransfer comparison and our WeTransfer review).

Speed

85 % – Very Good

Dropbox has some extremely fast upload and download speeds. Seriously, it’s a speed demon. To put speed to the test, we uploaded a 5GB folder filled with a range of files. We used a Windows 365 cloud computer that’s hosted in Dublin, with an internet connection of 100 Mbps for both uploads and downloads.

The results were remarkable — so much so that we ran the test twice, finding consistency in both upload and download speeds. Dropbox claims that no compression is added during the process, leaving us curious as to how it achieves such impressive performance. 

First Attempt:Second Attempt:Average:
Upload0:03:550:04:100:04:02
Download0:02:500:02:100:02:30

Dropbox uses block-level transfer to quickly update files that you have edited. This works by breaking down files into small chunks, and only syncing edited chunks of files to update them more quickly. 

Few providers offer this feature; pCloud and OneDrive are solid alternatives for those looking for block-level sync.

Security

65 % – Decent

For a long-standing service, Dropbox lags behind many providers when it comes to security. The gold standard in security for cloud storage services is zero-knowledge encryption, a feature that Dropbox is missing. Dropbox holds encryption keys on its servers, which potentially allows for third-party access.

The lack of zero-knowledge encryption means Dropbox staff, law enforcement and hackers have a greater chance of accessing your files. Because of this omission, many users turn to the best zero-knowledge cloud services out there, such as MEGA, Sync.com and pCloud.

Trade-Off Between Security and Integration

Because Dropbox has integration with other services, it means that all-around security is weakened. Allowing access to third parties such as Google and Microsoft means Dropbox can freely share your data with them. It’s a trade-off some users won’t like, but for those who don’t mind, there shouldn’t be too much of a concern. 

Otherwise, Dropbox uses industry-standard AES 256-bit encryption to protect your data at rest, and AES 128-bit encryption for data in transit. Dropbox also implements two-factor authentication for an extra layer of protection, should an unauthorized party try to access your account.

Security Breach

Although it has been almost a decade since it happened, Dropbox had a massive data breach back in 2012 that led to 68 million Dropbox user passwords being leaked. There hasn’t been any sign of breaches since, and Dropbox security has improved.

Privacy

60 % – Fair

Dropbox’s privacy policy states very clearly that it can access your data to ensure that you’re not in breach of its policies. It also states that it will share your data with trusted third parties, such as Google, Amazon and Oracle. That’s terrible news for those who are conscious about their privacy. 

In some regard, the lack of privacy is a direct consequence of the level of integration Dropbox offers with those third-party services. That’s something to bear in mind if you’re thinking about storing sensitive data in Dropbox.

Data Centers

Dropbox’s servers are based in the U.S., which is definitely not on our list of the countries with the best cloud privacy laws. Your data may be subject to strict laws, such as the Patriot Act, meaning that Dropbox can be compelled to hand over your data to U.S. authorities at any point.

The Edward Snowden leaks mentioned that Dropbox was being considered for inclusion in the controversial PRISM program of internet surveillance.

Dropbox was quick to deny any connection to PRISM, but it can’t deny that it appointed former U.S. Secretary of State Condoleezza Rice to its board in 2014. Ms. Rice’s involvement in the same administration that developed the Patriot Act is something for the history books, but we’d hardly call her an ally in the privacy fight.

Having healthy skepticism isn’t unwise, and for privacy, there are better options than Dropbox. Look at MEGA and pCloud, or use Boxcryptor to keep your files safe.

Customer Service

95 % – Excellent

As far as customer service is concerned, Dropbox does much better in this area. It outdoes the disappointing support from OneDrive (you can see this in our head-to-head Dropbox vs Google Drive vs OneDrive comparison), and also rivals many other providers. 

Dropbox support
Dropbox offers some of the best customer service in the cloud storage space.

You can contact Dropbox customer support by email or live chat, with 24-hour support available Monday through Friday. You can also ask a question on the community forum, where advice from other Dropbox users is available.

The community is useful and can answer most questions, although responses can take more than 24 hours. However, chances are that your question has already been answered, so searching the community can be a big help.

Direct Support

When we tried live chat, we got an immediate response, and the customer service agent was able to adequately answer our query. We also received a useful follow-up email, which was a nice touch.

The direct contact by email was less useful, though. We got a response acknowledging our email, but the reply to our query took around 18 hours. This was within the stated 24-hour response time, but it seems a little slow when you can get an immediate answer from live chat.

Dropbox provides plenty of video tutorials to help users understand the service.

If you don’t want to speak to someone, you can research your issue with one of the many useful help pages on offer. Some of these pages include helpful video content to walk you through exactly what to do, while others are strictly text-and-image walk-throughs.

On the whole, the customer experience with Dropbox is strong. The direct response times are good, and you can find quick solutions to problems on the forum or in Dropbox’s help guides, should you need to.

The Verdict

Remember, Dropbox is the pioneer of the cloud storage market. The other options you see today are all built on the same foundations that Dropbox had before them. Does that mean Dropbox is the best? No. However, it’s certainly up there, especially in terms of usability, speed and performance.

However, privacy lets this giant down, and competitors have taken the lead by recognizing how important privacy is to cloud users. Whether that makes Dropbox a bad choice depends on who you are.

If you don’t want anyone — including the service provider — looking at your information, then it’s a good idea to go with an alternative, like Sync.com, pCloud or MEGA.

However, those who need a reliable solution for backing up files, collaboration and the opportunity to use third-party apps should consider Dropbox. You just need to be content with giving up certain levels of privacy relating to your data.

What do you think about our Dropbox review? We’d love to hear your thoughts and experiences with the service in the comments below, especially if you feel we’ve missed a flaw or feature that deserves extra attention. As always, thanks for reading.

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64 thoughts on “Dropbox”

  1. Dropbox was the first cloud service I had used..Till now Dropbox is waking up when my PC wakes up..I have tried other cloud services too,but nothing is simple as Dropbox…I have 5.5 GB space on my free account..and everyone in family uses Dropbox…That’s the power of simplicity…

    Reply
  2. Dropbox is amazing guys! It’s probably the best for business or a proffesional photographer.

    Dropbox offers amazing features, and especially the BIG 2014 changes and updates made it to be the one of the most cheapest cloud storage ever! 1TB for 9,99$/month. And new feature Dropbox launched, is password lock for files you share!

    However, in security, Dropbox is good, but nothing more.
    Dropbox is NOT going to take a war, if a company would be requesting your account’s files for legal procedures to take against what you did, so dropbox would simply say “oh hey, yeah yeah sure take this users 850GB copy files”. Why? you’re saying why i say this way? it’s because it’s their REAL face!
    They are a cloud company that don’t want to get in a trouble if a illegal activity is monitored on how you’re using the cloud. Example, if you got illegal files that is copyright protected, and you upload to your cloud and share, they will easily see your file, with the MD5 Hash control (i think they are using MD5 hash, or another thing similar to MD5).
    Dropbox uses Amazon S3 servers, which are NOT NSA Proof!
    Dropbox uses SSL Only during File transfer. In the Cloud, it’s easily read-able.
    IF someone has Access to Amazon S3 servers, they could easily read and see your files (well, it’s pretty hard since Amazon has tons of TB in that cloud, so will there be low risk of your files getting revealed). For Bussiness, Dropbox definitely is a NO!
    Low security, non-encryption on server-side.

    Unless you mark your files as “share”, dropbox wont use their system scanner, to scan illegal files. Yup, dropbox has a system that maintains the scan feature, if any suspicious is found, it will get redirected to the Dropbox staffs for manual scanning procedure to decide whether it is legal or illegal.

    Simplicity of Dropbox is Very good! very simple! they made it as simple as possible which is very easy to learn and manage files.

    Speed of Dropbox is really good too! Well, it can’t beat Google Drive’s speed (which MAXED my speed, i got shocked, because no any cloud provider maxed out my 100mbs upload/download speed). Dropbox has good speed, i am serious, it’s really good for personal use. Dropbox lowered their price, which made them marked in the “Affordable clouds” section (well so in my list anyway).

    Their Mobile app is super-easy and super-simple. However, it lacks some features that other cloud privders mostly gives, anyway, Dropbox is very proffesional cloud company.
    Their Windows software is really bad guys, because it is copying your cloud to your local harddrive without even warning you about that, which in result causes bandwidth overcharge issue (if you have a Internet which has a limited bandwdith usage). I think that function is customizable to your preference.

    Overall guys, Dropbox is very good (if we exclude the security) for the price.

    Reply
  3. I have had Dropbox for over a year now after a colleague initiated its use. I love it! My storage is at 17GB thanks to friends joining me. I can access my current projects (letters I’m writing, homework, etc) no matter where I am, from any computer.

    Reply
  4. I’ve been using Dropbox for several years. My Dropbox folder is my default folder for Microsoft Word. So all of my Word files automatically go to Dropbox. One of the features I especially like is that Dropbox retains multiple versions of my files. So, for example, if a template file is corrupted through user error, I can easily restore the original version. Likewise when a crucial file gets deleted, I can easily restore it. Another feature I value is the ability to share a file so that I can provide a link to the file to anyone I want to share it with. That person doesn’t even need to have a Dropbox account. For example, suppose you need to provide an updated file periodically to a group of people. Instead of emailing the file to them, you can just provide the link. Then each time you update the file the link will automatically point to the updated version of the file.

    Reply
  5. I have been trying too get a hold of anyone at Dropbox. .. but am not receiving any replies! I was told to contact [email protected] regarding something pertaining to my drop box..

    Please reply

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  6. If you cancel the $99 subscription, make sure to go to your bank account to cancel too. They will just keep charging and there is no number to call and emails to support are ignored (as you can see from complaints on their user forum on the topic of ‘billing’

    Reply
  7. I’ve used Dropbox, iCloud, OneDrive, and Google Drive, but Dropbox is by far the fasted and most reliable in terms of speed and synchronisation. I’ve had a lot of trouble with the other apps where they take forever to synchronise.

    Reply
  8. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to do through too many steps to figure out the various pricing plans. It is also very difficult to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

    Reply
  9. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to go through too many steps to figure out the various pricing plans. It is also too many steps to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

    Reply
    1. “One has to go through too many steps to figure out the various pricing plans.”

      $9.99 for 1TB of storage. Wow, very confusing.

      “It is also too many steps to get to a point where you can choose to cancel your trial service.”

      Settings – Cancel Subscription. Wow, so complex.

      Perhaps using computers and the internet are not your strong suit Cindy.

      Reply
      1. Wow, is Rolo ever an asshole! I hope he’s just a random internet jerk and not an actual employee of Dropbox.

        I have never done business with a company that makes it so difficult to get simple support. I signed up for their $750 business service specifically to keep separate my business photos and files from my existing personal travel photos. I was very careful to set up a separate email account — everything I could think of to keep them separate because I wanted to share files with a major client.

        As soon as everything was set up on my new business account, I open it up and see……all my personal photos from my other account. WTF??? Exactly what I was so careful to avoid was right there in front of me.

        So….after a very long time of trying to find the secret decoder ring that spelled out a tech support number, I finally reached DropBox, tried to get it all straightened out and after hours, ended up just frustrated enough to tell them to forget it, just cancel the whole damned order and refund my $750. They actually did that immediately. That was last June (2015).

        Guess what I found when I signed on to my bank card account today (May 31, 2016)? A new $750 pending charge from Dropbox. Seriously, you’re going to hit me for an auto-renew charge when I’m not even a customer and haven’t been for a year?

        So, before Rollo the jerk decides computers and the internet are not my strong suit, you should know that I make my living pretty much exclusively handling things online. I can call Pruvan, I can call Quick Books, I can call Basecamp and get help immediately from any of them. There is no other company I’ve dealt with in business that makes communication such as nightmare as does Dropbox.

        **More fun trying to find help from Dropbox: the kicker of this whole sorry experience: all my personal photos that were migrated into the now-deleted business account: gone. Can’t find them anywhere. Thanks a lot, Dropbox.

        Reply
        1. Speaking of “: gone…”:

          If you even imagine Drop Box as a last resort back-up of a real back-up, forget it.

          Drop Box pretty much destroyed what had been a useful; library of some 450 albums. It ripped apart every single compilation album (SXSW 2016, for example), spewed a few across the library as individual albums and then crammed 450+ tracks into an “Unknown Artist” extravaganza album from which it is impossible to extricate them. This, in spite of the fact that in every case the individual track information including artist and album name appear in Drop Box’s own information.

          But that’s not half bad compared to the 60 or so albums that still appear in the library (album art shows up) but have one track instead of, say, 12. The other 11 tracks are just: gone.

          Several of my text documents received the same treatment.

          Add to that the hours and hours and hours of restoration time, and floppy disks begin to look pretty advanced.

          Reply
          1. This is true. Dropbox is _not_ a backup system. For backups there are other tools and it needs a different backup strategy or/and some tools which providing this (CrashPlan, TrueImage,…).

            It can be a nightmare if a file was locally deleted or corrupted and it’s synced with all devices. If you don’t know the file and the latest working version, you have a big problem.
            Dropbox (and most other cloud services) are no backup tools and also no replacements for a real version control system.

            So never use Dropbox and similar cloud services to backup your music library, documents, eBooks, photos etc. It’s good for sharing and collaboration with other people but not for backups.

        2. Hi! Thank you for your post! We are dealing with dropbox nightmare, too. You mentioned you were able to find a phone number. Do you by chance still have it?

          Reply
        3. Hi Alison, I recently had this happen to me too. I am curious if you were able to resolve the issue with the charge? I cannot afford the $750 bill that they stuck me with. Any insight will help greatly!

          -Kyle

          Reply
      2. I agree. It said 30 days free trial so I’ve become 1 year subscription because it save more money than monthly charge. I was stupid they charge $99 right away and never refund back even I cancel subscription within hours. The Reason of cancel is that the storage has 1TB but I can’t upload more than 150GB so I sent tech support but didn’t get any answer soon so I tried to search. My hard drive unused space is only 150GB and I can’t upload more than that.
        It is completely not useful. Bad service and tech support (still didn’t get any answer from couple of days ago). extremely bad company

        Reply
  10. 7/10/16
    Complaint to Dropbox-Unsavory behavior!
    I originally liked Dropbox being able to email my collection of pictures to my friends and family with a simple link click. But recently you started to make people create passwords to what end I didn’t know and now it becomes clear, people are telling me they are receiving email that their boxes are full and need to pay to upgrade. I am the one who is paying to control the content they are receiving so this has become a despicable scam to shake people down for money, I am shock and embarrassed by the lack of integrity by your company. You should gently ask if they would like to buy an account. Right now this is causing me harm as people do not want to open any Dropbox email from me. I am going to look for another company that’s honest.

    Reply
  11. I followed the steps to cancel my subscription and then was charged another monthly fee weeks later. I wrote customer service and they said they could not refund the monthly charge. When I reviewed the canceling process again, I learn that you had to cancel twice and the second time the canceling button was transparent. It appeared as already pressed or activated. “Keeping the subscription” was a blue button. The way dropbox set up downgrading to Basic feels like they trick you into keeping the Pro version. More tech savvy people may catch on to this easily. Less tech savvy people such as myself can be confused or make errors with the canceling process, for it is not simple or user friendly. It feels unethical as to how they set it up. And support/customer service was unwilling to allow for human error as a result of how they engineered the canceling or downgrade process. Support particularly with Ned felt sterile and robotic. Ned did not feel like a live human being. Then he recorded the issue as resolved when it was not resolved. The solution was forced or mandated by Dropbox’s representative named Ned. He did not listen. He did not understand. He just kept saying the same repetitive answers. Dropbox would not allow or Ned would not allow communication with another support person or reopen the issue. It felt like a dictatorship. I highly encourage boycotting Dropbox and using Google Drive instead. It is very important we, the people, discourage businesses being runned and operated this way from surviving. I and 2 collegueges used Dropbox because of a project I initiated. I will not use Dropbox again due to it’s unethical business practices or recommend it to other colleagues. Dropbox’s business practices and Ned’s support are deplorable! ~ Faith E. of MA, USA

    Reply
  12. Went through a painful search to reach a customer service line.

    Got one finally, a hold of some Red Dot Indian guy who laughed at my problem then hung up on me.

    He wanted to charge a service fee for helping me with my account. I told him no.

    Reply
    1. I see that G.L. posted in August and might not read this, but it may be helpful to other readers:
      1 888 414 8124 IS NOT A DROPBOX SUPPORT NUMBER! It’s a scam. You will have the same experience as G.L. had—a nasty guy that sounds like he’s from India who’s tries to get your card number.
      There is no phone number to reach Dropbox tech support unless you are a so-called Business Plan customer. Even if you paid for Pro, you will still have to wait two or three days to get a response, if you get one.

      Reply
  13. Severe safety issues. Dropbox has security holes big as an elephant, and no loss-restore. Your DB account can easily be taken over and deleted by an unauthorized third party, even by accident. There is no safeguarding back-up solution, no way to restore your account. All your pics and documents are forever gone. And the DB tech team will just say “no can do” before they stop responding at all. I’d recommend you stay away

    Reply
  14. Dbox is good until…..I have used them for many years. I liked them until they just stopped supporting XP based computers. This means the DROPBOX system STOPPED working…I would be ok if they just stopped supporting the service with XP. When windows stopped supporting XP, my computer still worked. This was not so with Dropbox. It just stopped working, no warning, no email warning, no phone call…it just stopped. What kind of company would do this move? They have lost my business, I am going to google drive, you should too before it is too late and you can not get access to your files on their server.

    Reply
  15. I was only using the trial period for 15 days and guess what they charged me 750 usd dollars from my credit card. Such a scamer.

    Reply
  16. I don’t think that CrashPlan fits this category. It’s a cloud and local backup tool and works different than Dropbox so it makes not so much sense to compare this both.

    Anyway, Dropbox is still the big player because of it’s easy usage and the features if it comes to sharing of files. Dropbox allows to share a complete folder and it’s intelligent enough to automatically make a zip archive if the user with the shared link likes to download a folder. The pro version adds some more interesting features like passwords for links.

    Dropbox uses a special strategy and uploads only partially changed chunks if the file is already in the cloud. This makes the upload often very quick. If the file is already somewhere in the cloud it will also not uploaded twice, Dropbox compares this with already uploaded files.
    With my testings with Google Drive and One Drive, Dropbox had the quickest uploads.

    Because it’s the leading cloud platform nearly all apps supporting Dropbox. This can be interesting for some special apps on mobile devices like cloud music players or photo galleries.

    The downside.. yes, with 10€ it’s not the cheapest platform and the competitors don’t sleep. They offering often more features in different departments, for example the online working on documents with Google Drive.
    So IMO Dropbox is still the king if sharing of files, integration with other apps and syncing over different devices is needed. Not to mention that the syncing client works like a charm and IMO better then Google Drive, OneDrive etc.
    For better encryption, more features there are better cloud providers.

    So overall rating is IMO fair 😉

    Reply
  17. I loved Dropbox until I tried their trial version for my workplace. They automatically charged my card $750.00 on the second of the 32nd day, and would not refund my money. POOR CUSTOMER SERVICE, terrible on a human level, and NOT WORTH THE TROUBLE.

    Reply
  18. Dropbox is terrible. I had a problem with my account.

    1st- I cancelled my account, then they charged me anyway.

    Then I tried to contact them via email but their contact form did not work.

    So I tried chat.

    I was told there was no option to refund my money despite the fact I cancelled. (they had no record of it- of course I know they have at least one other form that does not submit properly)

    So I called, was told the same thing and when I asked to speak with a supervisor I was told there was not one available.

    How anyone likes Dropbox more than other services I will never know

    Reply
    1. Hi Jennifer,
      The reason people like Dropbox is that it generally works well and is convenient. HOWEVER, should you have any problems with Dropbox, including tech support and billing, chances are that you will end up hating it and the people who work there.
      You can do some looking around to see how many people have nightmarish stories about Dropbox.
      Also, don’t try to get any help at their users’ forum. If you post something at all critical of Dropbox, some bizarre creatures called “super users” will respond by attacking and attempting to discredit you. After I read some of the complaints and responses, I realized that there was no point trying to get help there.

      Reply
  19. Dropbox is terrible! I got a virus and I couldn’t get an answer how to fix things – LOST ALL MY FILES! I WOULD NOT RECOMMEND IT

    Reply
  20. My elderly Aunt has a recurring charge of 9.99 on her credit card. She has only ever had one email account, and DropBox has no record of that. Without the email address on the account, there is NO WAY to cancel, or even to contact their support team. The only resolution left was to block all charges from the vendor. After seeing how badly this company provides (or does not provide) customer service, it is VERY easy for me to not recommend that the state government agency I work for ever use their service. There are many other cloud based storage solutions that have actual customer support.

    Reply
  21. Tech support at Dropbox is basically non-existent. I had no problems for years, but recently I added my Dropbox account to a new computer. The files were too large for the C drive, so I moved them to a different drive. By doing that, somehow I removed my own access to all my folders and all of my files disappeared from Dropbox. Luckily – I had them all backed up, but otherwise I would have been utterly out of luck because after over a week of constant email – they have done absolutely nothing to help, and their emails are condescending in tone and aggravating. I cannot recommend them. I would suggest looking elsewhere for file storage and file sharing.

    Reply
  22. I have had a free DB account for years now and decided to use it for digital downloads for business but needed to find out which business plan would work for my needs. I ended with “Amanda” chat and she wanted my email and phone number first and I said I already have an account and gave the name. I asked why she needed the info before I find out if their plans will do what I need first. Then she says ok then gives me a link to business plans and ends the session. Wow that was rude. I then go to the link and they want to start up a chat but they say that guy is busy. I am thinking that DB is hard core sales and from many of the complaints here it sounds like they run a sloppy pushy ship. I will stay with Google Drive until I can find a better business alternative. I am glad I found out about all this before I gave them my credit card. That was a close one.

    Reply
  23. The first surprise I’ve had with DB was that files shared with me by other people count toward my storage when these files already, logically, count toward their storage. So if someone decided (just like they did) to share large files in their paid account with me, my modest box will fill up on day one. How naive of me to think otherwise.

    Reply
  24. I’ve just spent 11 days playing ping pong with Dropbox customer support and my issue is still not resolved. I own a business account. I expected their customer service to be OK. It’s total crap. I get copy and paste answers. I requested my ticket to be transferred to another rep and the rep refused. I can hardly believe it. If customer service is important to you, avoid Dropbox at all cost.

    Reply
  25. DO NOT SIGN UP FOR DROP BOX. THEIR CUSTOMER SERVICE IS PATHETIC!! I signed up for a prepaid Plus account for a year, they double charged me. I contacted customer service and they downgraded my Plus account to basic without my consent! I’m filing a complaint as a fraud. No pride and not reliable with incompetent people.

    Reply
  26. Hi,

    I do not recommend to a pay for dropbox service. It is too easy for syncing computers to erase data. I ended up with a whole file structure with no documents in the folders due to having some issues with a computer when syncing. I requested to close my account and a refund but dropbox would not give any refund and I was left with 6 more months of my annual fee just wasted on a site that did not do what they said they would. The customer service was also terrible. I was told my data was not retrievable. The worst thing was I paid for around 2 years to store data that was not there. It wasn’t until I did a search for some documents that I realised they were gone. Dropbox is not a company I would trust to store my data.

    Reply
  27. Perhaps dropbox used to be good, but not after the recent update! It sucks, it’s no longer convenient & no longer user friendly, so unless dropbox changes back to normal – don’t waste your nerves & energy on this bs!

    Reply
  28. Cant stand the weakness of onscreen prompts, but most annoyed that the free account has no way to judge the size of your folders and shared folders.

    Annoyed that folders shared with me count against my quota.

    I have probably 100 meg max files, but Dropbox thinks I am over my quota. I have no way to see what is making them think this.

    Price of upgrade is high, and shouldn’t be needed since I don’t really need more than a gig.

    Much about the navigation and options are counterintuitive

    – to see other file properties, click on the column heading for one of the presented attributes. In the rest of the world and in the rest of dropbox, this is “sort by” action. But one secret column uses it to change the display without any indication. Weird.

    – Want to see your total space usage? There is no menu for this. You have to know to click on the picture of yourself to find a background menu. In that menu, click on a tab “account” Then you can see it. Who designs menus like this?

    Reply
    1. Hi Gromit, if you’re still using Dropbox, check out Qloud+. The dashboard can tell you exactly how much storage space you have left, as well as the Insights tab will help you find which files are taking up the most space, so you can maximize your storage. You can also connect your Google Drive and One Drive accounts to get more free storage space. http://www.qloudplus.com

      Reply
  29. Dropbox is a failed technology. Difficult to use. Files do not show up unless someone sends you a link even if you have rights to the folder. HORRIBLE I have spent too much time trying to make this awful program work for me.

    Reply
  30. I need clarification. What it means ” the storage has 1TB but I can’t upload more than 150GB”?? I am lost!! Can someone explain, please?? I thank you very much in advance.

    Reply
  31. Dropbox took £750 from my bank account in October 2016 when I thought I had used their free service to transfer. Self recorded tape for an acting job. They sent me notification of this the next day which I did not open as I presumed it was a scam. It was only when I got my bank statement nearly a month later that I realised what had happened. I immediately contacted them and pointed out that this was an error and there was no way a one man business needed this service, whatever this service was because it this dat I don’t know or understand what I was supposed to have purchased.. I got a catagorical no refunds possible reply from Jay…no surname. I then offered to pay for the month I had had the service and would like a refund for the outstanding 11 months, again Jay said no refunds…. my union Equity think this was misold to me under the Online and distance selling for business legislation. I replied to Jay.. saying that I now wanted a complete refund or would persue this matter in a small claims court. My next reply came from Benjamin ..no surname…saying he had thoroughly reviewed my case and they had a no refund policy.
    It is now 5 months later…I am still furious and will start proceedings against them this week, there are no adresses on their site but I gather the English office is in 2 Riding house street, london W1W 7FA.
    Will let you know what happens, I hate this organisation….

    Reply
  32. We closed a business, and found out that we had a Dropbox account on “autobilling” with a $99 yearly auto renew when we received our credit card statement. Although we had not logged in for nearly six months (since the business closed), it’s Dropbox’s policy to refuse any auto renewal charges however recent the renewal charge was. They could have charged us for one month, but chose to hit us for the full year. When I tried to “chat” with them on their online “chat” window, as soon as she found out it was a complaint she promptly ended the chat session. Their customer handling is horrific. Had this have been handled properly, I would likely have gone to them for future business needs. Not anymore. There are many choices for cloud storage these days. They think they can mistreat their customers, but it will catch up with them. AVOID! You have many other choices! Meanwhile, I can highly recommend “Hostmonster”. We had the same situation with them and they immediately refunded the entire amount. I will be using them again, and already know I’ll have the need for another website.

    Reply
  33. Their customer service and tech support is downright awful.

    When removing an old user and adding a new one, something almost everyone has to do. we could not invite the new person. We followed the instructions to the letter.

    My main office person could not be included in our group. For two weeks this went on and the only response we could get is that they were working on it. They made us add new users and then they would take them off of our billing or give us any credit.

    Reply
  34. “Your Dropbox is almost full” is the message you will get 10 times a day. Dropxbox is about causing micro stress in your busy day-to-day office life. Completely insensitive to your desire for serenity.

    Reply
  35. I am going on month 4 of trying to resolve the billing issue. There is NO way to contact them except for the on-line chat which goes NO WHERE!
    According to the employee reviews…they love the food there. Guess they are too busy stuffing their fat little faces rather than answer an email(no replies) or phone call (always goes to voicemail).
    Signing up with Oracle, they have humans who answer the phone!

    Reply
  36. BUYER BEWARE!! actually FREE TRIALER BEWARE!! So I agreed to the 30 day (so-called) Free trial for basic personal dropbox to back-up our home pc’s. I understood that after 30 days, the charges ($10-$12/mo) would begin. Not long after, all of my documents ( about 10 years worth) dissappeared completely from my pc! On day 27, I received an email titled “Dropbox Business Account Upgraded” Thanking me for my UPGRADE? And listed the following;
    Amount: $750
    Licenses: 5
    Account space: 3072 GB

    WHAT KIND OF BULLSHIT SCAM COMPANY WOULD DO THIS? To a new customer, using a free trial? Do Not Use Dropbox. They settled, out of court, a class action lawsuit in CA for this very same thing. They bought off the plaintiffs for 2 mil. and are continuing the same practices. Dropbox stipulated in their settlement and in their new user agreement for new customers that there could be “No more Class Action Lawsuits” against them. The biggest of the complaints was the way they do not clearly inform the “free trial” victim of what they have pre-planned in the fine print. Also failure to adequately warn the new customer of the ridiculously high fee they will charge “out of the blue” on day 27! I immediately began the process of trying to cancel everything and not pay the fee! But Dropbox support does not wish to help those who are in my position. These Guys Are Shady!!! They are using scam tactics and Dropbox should be penalized instead of the unsuspecting potential new customer!!

    Reply
  37. I Hate Dropbox. I have tried to contact them twice and again today. They do no reply. If your email gets hacked like mine and microsoft suspends it, you have no way to access your dropbox account. It is useless when you cannot change your email address without logging into an old one. Shite and no help available. Have been trying for over 2 months to get someone to contact me.

    Reply
  38. Dropbox was once the must have, then they got really greedy at the same time their rivals got so much better. They doubled the prices of loyal customers like me that were with them since day one. As it turns out, best move ever, because now I realize just how far ahead the Microsoft model has moved. We are on the business plan with unlimited storage, all Microsoft programs, mail account and incremental back ups. So, so much more than we had with Dropbox at half the price per user and it all just works now, on all platforms. I use Desktop PC’s, but our entire team is on Apple Mobile devices, including me with my iPad pro. The Microsoft Platform integrates seamlessly.

    Reply
  39. Crap, crap, crap. I used to love Dropbox. It was simple and even inexpensive since I recruited everyone I knew to use it and got even more free space. That was then. Now, I hate the product. Firstly, the way that I use it now is not simple. The new Smart sync is far from smart. The icons which are supposed to show whether a file is “local” or “online” that are supposed to show up in Finder don’t always show up and the only solution is to reboot your computer. Then, the icons still do not always remain in the file manager. Further, I did not need nor did I want an expensive upgrade that Dropbox just dropped on us. There are better less expensive alternatives to Dropbox. We would recommend looking there.

    Reply
  40. BUYER BEWARE! Once you sign up for dropbox, your account settings default to an autopay system. There is no one to talk to by phone and when you try to get a refund by email, they tell you that they have a “strict no refund policy” Those 4 words should scare anyone away from DropBox. There are better cloud alternatives out there now, with better available customer service.

    Reply
    1. Absoulutely right! Sign up for it last year. Realized my mistake too late. Tried contacting someone to get my money back & got no help. Shortly before Drop Box contacted me about charging me again, I received a text about making sure that you trust Drop Box. By the time I received the notification that they were charging me for Drop Box, I thot it was a scam. Then on Friday, I found a charge in my bank account from them for 119.89. that I did not approve. Had to close out my debit card. I have learned my lesson. Will be changing my debit card more often now so businesses cannot charge things to my card without my approval.

      Reply
  41. I wish I could give a negative star rating! I’ve been a pd dropbox client since 2013, archiving all my past years there in zip files. Files too large for my computer. Dropbox lost ALL MY CLIENT FILES prior to 2017. That’s years of irreplaceable graphic work. When confronted they denied, denied, and denied until I finally insisted they research… which I was then told my case was escalated and I’ve never heard back. They don’t even respond to my eamials anymore. At the VERY least they should have refunded 4 years of payments. BEWARE. Dropbox couldn’t have possibly handled this worse. Please, if it’s important, if it has meaning DON’T STORE IT AT DROPBOX

    Reply
  42. I signed up for the free trial and then didn’t log in for 2 years then see a notice my account has been upgraded. They charged me $199 a year for two years! In that time I canceled my card and they got my new card number I don’t know how. This is a scam service. DO NOT SIGN UP! DROPBOX IS A SCAM!

    Reply
    1. Hi Kevin, could you contact me at [email protected] with some more information? This is pretty serious stuff and I’d like to know more.

      Reply
  43. NEGATIVE STARS.
    Created my account many years ago. Had dozens and dozens of pictures vanish from my dropbox. Sent emails. Response at first… but then crickets. Dropbox sucks.

    Reply
  44. I can confirm the negative stories about Dropbox. I have used it for years and suddenly it is BAD BAD BAD. Tech support is unable to fix the issue(s) I am having, so they blame the operating system and told me I am on my own. They cannot/will not fix the smartsync issue. I can’t remove my desktops from smartsync, cannot install dropbox on my work computer. NO.

    Horrible. Unacceptable. Do Not Use Dropbox.

    Did I mention I am a certified network professional with 20+ years experience? I happen to know what i am talking about and I ask everyone on Dropbox to move your files to somewhere else.

    Reply
  45. I have situation where my company lost 35 very important forms. Drop box have bug when you are moving files (Acrobat Reader files) from one folder to another one. When you finish with moving the files you lose every possible detail from pdf form.
    I will never ever use Drop box because of this.

    Reply
  46. Dropbox sent me an e-mail stating, “This serves as your receipt, thank you for upgrading to the paid Dropbox.” You cannot call them on the phone, and the chat does not work. I e-mailed them, and received a rude reply that the upgrade had been ordered on Google Play, and I must have teen-aged children that ordered it. (I don’t) They refused a refund. Several e-mails later, end result: They refuse a refund. They mis-used my credit card, and there is NO PHONE access to them. I used their FREE service with a major client, and cannot verify whether they’ve used or sold the files, or sent my Client a similar bill/receipt.

    Reply
  47. I remember when Dropbox was easy and intuitive sync service…now it is turned into terrific UX nightmare! There are floating windows, ads, push messages for everything. It’s overkill…but most important – I decided to try their “backup” computer option…well, it’s turned out it’s a classic sync (both direction, so forget for backup!!!) for just 3 system folders such as Documens, Downloads and Desktop…what exactly backup is that? That’s just a normal sync, but you don’t need to drag your files to the stupid Dropbox folder…how pathetic is that, calling this computer backup?!?!

    Reply
  48. Unfriendly to a new user and complicated. I took the free trial period but I’m not purchasing it.

    Reply
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