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How to Cancel Surfshark One

How to Cancel Surfshark One in 2024: A Step-by-Step Guide

If you subscribed to Surfshark One but weren’t entirely taken with it, your money is not lost. Our step-by-step guide will show you how to cancel Surfshark One and get a full refund.

Samson KiarieValentina BravoJasna Mishevska

Written by Samson Kiarie (Writer)

Reviewed by Valentina Bravo (Editor)

Facts checked by Jasna Mishevska (Lead Fact-Checking Editor)

Last Updated: 2024-03-09T22:02:24+00:00

All our content is written fully by humans; we do not publish AI writing. Learn more here.

Key Takeaways: How to Cancel Surfshark One

  • Surfshark allows users to cancel their subscription within 30 days of purchase and request a refund. 
  • You can cancel the Surfshark One subscription via email or live chat. The live chat option is a self-service way of stopping a Surfshark subscription, but if you need the help of the customer support team, you can try the email route.
  • Once you cancel your subscription and request a refund, Surfshark will refund your money within a few days. 

If Surfshark One’s high latency is impeding online gaming and video calling, or the subscription is overkill for your needs, worry not. In this guide, we’ll show you how to cancel your Surfshark One subscription under Surfshark’s 30-day money-back guarantee.

We’ll highlight the main points of Surfshark’s cancellation and refund policy. This way, you can make an informed decision regarding when and how to cancel your subscription without breaching the terms of service. Let’s dive in. 

What Is Surfshark One?

If you’re canceling Surfshark One because you’re unfamiliar with its different tools, reconsider the idea for a moment. In a nutshell, Surfshark One is a complete security suite that packs tools to enhance your digital privacy and security, including:

  • Surfshark VPN: A virtual private network to mask your internet traffic, bypass internet restrictions and avoid censorship.
  • Antivirus: A tool that protects your devices from viruses and malware.
  • Alternative ID: A privacy tool that hides your true identity by generating an alternative online identity and email; learn more in our Surfshark Alternative ID guide.
  • Search: A lightweight search tool that gets rid of ads and trackers to display clean results.
  • Alert: A tool that uses breach detection tactics to identify data breaches and alert you when your personal information is part of any breach.

There’s no doubt that Surfshark One is a reliable privacy and security suite. However, if all you need is a standalone virtual private network solution, Surfshark One might be overkill. In this case, you can cancel Surfshark One and get the Surfshark Starter plan. Find out the features you get with each plan in our comprehensive Surfshark review.

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What Is the Surfshark One Cancellation Policy?

Generally, Surfshark offers a refund for its paid services, including Surfshark One, on the basis of the 30-money-back guarantee. In other words, you can claim a full refund if you cancel any Surfshark VPN subscription within 30 days of purchase. 

That’s not always the case, though. You will not get a Surfshark refund, even if you cancel within 30 days, if you:

  1. Signed up through the App Store, iTunes or Amazon
  2. Request a second refund less than six months after you received the first Surfshark refund
  3. Made the payment using gift cards or prepaid cards
  4. Anonymized your dedicated IP, deleting all your account information
  5. Renewed a monthly plan

In some rare cases, Surfshark offers a refund after the 30-day money-back guarantee period has passed. For example, if you subscribe to a paid product and it’s not usable or available, and attempts to resolve the issues are futile, Surfshark may issue a pro-rata refund.

How to Cancel Surfshark One: A Step-by-Step Guide

Surfshark doesn’t offer an option to cancel a subscription from the web portal or Surfshark account. You have to contact support via live chat or email to initiate the cancellation. For this guide, we went down the live chat route. 

  1. Open the Live Chat

    Access Surshark’s help center” page through the Surfshark app or Surfshark website and scroll down to the bottom of the page. Click “chat with us” to open the live chat option.

    surfshark chat with us
  2. Request to Cancel Surfshark Subscription

    In the live chat window, enter your name and email, and in the message field, say that you would like to cancel your Surfshark One Subscription. Click “start chat” to initiate the process.

    start chat
  3. Select Your Mode of Subscription

    In the new window, select where you purchased Surfshark One. There are three options: the Surfshark website, Apple store or Amazon store. Keep in mind that Surfshark doesn’t offer a refund for subscriptions made via the Apple app store, Amazon and the Google Play store.

    submit a cancellation request
  4. Select “Cancel Subscription”

    If you’re not logged in, clicking “cancel subscription” will take you to Surfshark’s login page. Log in to continue with the cancellation. The “cancel subscription” link remains active for four hours, after which you’ll have to restart the process.

    cancel surfshark vpn
  5. Provide Feedback

    Once you log in, you’ll be requested to provide a reason for cancellation. Feel free to leave your feedback and click “submit and continue.”

    provide feedback
  6. Confirm Cancelation

    Confirm that you’d like to cancel your Surfshark VPN subscription. Surfshark will try and tempt you back with promotional offers, but if you’ve made up your mind, click “cancel plan renewal.”

    surfshark refund money

Does Surfshark Offer a Full Refund?

Canceling Surfshark One is just one piece of the refund puzzle. The final part of the puzzle is requesting a refund immediately after canceling your Surfshark One subscription. 

If you don’t know where to start, we have a step-by-step guide on how to request a Surfshark refund. Our guide also covers how to cancel Surfshark and request a refund for subscriptions made through the Apple app store and Google Play store.

You get a full refund when you cancel your Surfshark subscription within 30 days of purchase. For example, if you purchase a two-year subscription to Surfshark One and cancel within 30 days, you’ll get the full $72.63 back. The provider processes the refund and deposits the money in your account within days. 

Final Thoughts: How to Cancel Surfshark Subscription

We recommend getting started with the Surfshark VPN free trial via the 30-day money-back guarantee to test the solution and decide whether it’s right for your needs. A free trial will enable you to test Surfshark’s features, such as unlimited simultaneous connections, fast speeds, security and privacy features.

However, if you subscribe to Surfshark One and don’t like it, worry not. Surfshark’s refund policy allows you to cancel the subscription and submit a refund request. Once you get the money back, consider subscribing to one of the best Surfshark alternatives, such as ExpressVPN or NordVPN

Are you on the brink of canceling the Surfshark One subscription? Why are you considering canceling the subscription? Have you tested all of Surfshark One’s solutions? Is there a Surfshark One tool that can make you change your mind? We’d like to hear about it in the comments. As always, thanks for reading. 

FAQ: Cancelling Surfshark One

  • You can cancel your Surfshark subscription via Surfshark’s live chat or email. Alternatively, if you didn’t make the subscription on Surshark’s website, you’ll need to cancel it on the Amazon, Apple or Google Play store.

  • No, canceling the Surfshark subscription is straightforward, especially if you do it via live chat.

  • The main downside is that Surfshark has high latency on near-distance connections and doesn’t offer split tunneling on Mac and iOS devices.

  • ExpressVPN and NordVPN are the best Surfshark alternatives.

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