SiteGround Review

SiteGround is a compelling web host that offers more features than the competition and at a better price. Pity it's so hard to use.

obr
By Jacob Roach
— Last Updated: 31 Jul'18
2018-01-19T02:00:05+00:00
Table of Contents Rating
Features
95%
Excellent
Pricing
85%
Very Good
Server Types
90%
Excellent
Ease of Use
80%
Good
Security
95%
Excellent
Support
100%
Excellent

Excellent
Visit SiteGround

SiteGround is a 14-year-old web host with a variety of plans, but a keen eye for WordPress. While most managed WordPress solutions, such as those from Pagely (read our Pagely review for more on this), reach well into the thousands, SiteGround bypasses this structure and provides entry-level plans with a smorgasbord of features.

High-end plans come at quite a premium, but certainly aren’t the selling point of this web host. SiteGround gains ground over the competition due to its managed WordPress plans, saving you some extra coin in the long run. In fact, we ranked it first on our best web hosting for WordPress.  

Since SiteGround is so well suited for WordPress, you’ll want to check out our guides on using the CMS after picking up your hosting package. 

We took the popular WP host out for a test run to see how it stacks up against our best web hosting providers. While the cPanel needs a bit of updating, the value of SiteGround is undeniable. For powerful WordPress hosting without the extra cost, this is where you want to look.

Alternatives for SiteGround

  • “Green” web hosting
  • cPanel
  • Inexpensive shared plans
  • Excellent support
  • Difficult to navigate knowledgebase
  • Expensive plans outside of shared hosting
  • No cloud hosting
  • Very easy to use
  • Best WordPress hosting provider
  • Multiple hosting options
  • Useful help center
  • Bad customer support reputation
  • CPU throttling

Strengths & Weaknesses

Strengths:

  • Great WordPress plans
  • Lots of features
  • Daily backups
  • Top-notch support
  • Inexpensive shared plans
  • Large knowledgebase

Weaknesses:

  • Expensive cloud & dedicated plans
  • Dated control panel
  • Slow response time on shared plans

Features

95% - Excellent

The features of SiteGround are the most significant selling point. Shared plans come stock with a drag and drop website builder to get you off the ground, as well as an SSL certificate, free setup and transfer, and HTTP/2 enabled servers.

Shared and WordPress plans share the same base list of features, with a few extra additions to make WP operation smooth. It’s quite impressive, in fact, all plans including staging and WP-CLI, features that most other hosts reserve only for top-tier WordPress plans.

SiteGround SuperCacher

To ensure your speeds are as fast as possible for WordPress, SiteGround includes its own SuperCacher plugin. Three different levels of caching store all the static resources of your site so the server can send a smaller amount of data. In the end, it means your site loads faster, even with complex design elements.

A large part of that is Memcached system SuperCacher uses. This free technology is used by companies like YouTube to decrease load times on database-driven sites tremendously. It stores objects in the server’s RAM to reduce the number of times a database is queried, making even the most complex websites respond just as fast as simple ones.

The best part about the features is that they’re included with every plan. SiteGround cuts out the exclusivity and instead provides a ton of value, no matter what plan you’re getting. It’s a clear break from the model of other web hosts, ensuring you have a functional site, even if you don’t have a ton of money.

SiteGround Features Overview

Server Types

Shared Hosting
VPS Hosting
Managed WordPress
Cloud Hosting
Dedicated Hosting
Reseller Hosting

Usablity

FTP Access
SSH Access
cPanel
["cPanel"]
Root Access
Dedicated or VPS plans only
Daily Backups
Website Builder

Services

SEO
Marketing
Website Design

Security

Domain Privacy
Paid unless otherwise stated
SSL Encryption
Malware Removal
Web Application Firewall
Two-Factor Authentication
DDoS Protection
sFTP

Support

Email Support
Telephone Support
Live Chat Support
Tutorials
User forum
Knowledgebase
24/7 Support

Pricing

85% - Very Good

Plan:Price per month:
Shared Hosting$3.95
WordPress Hosting$3.95
Cloud Hosting$80
Dedicated Hosting$229
Reseller Hosting$42


SiteGround’s pricing isn’t too impressive on the onset. For instance, a shared plan at HostGator comes in at the same price. The dollar amount is on par with other web hosts, but the value is far higher here. It again goes back to the features mentioned above.

Other hosts hold off on more advanced offers for higher tier plans, but SiteGround offers a far lower entry point. Staging on WordPress plans and free, unrestricted website creation on shared plans are usually features that come at a premium in some way or another. Whether that’s paying for extra pages on the website builder or upgrading to an unnecessary plan for staging is irrelevant. What’s important is that SiteGround includes these features across all tiers of hosting.

These two plans distinguish the value of SiteGround. Shared hosting can be found for a buck less at Bluehost (read our Bluehost review for that service’s pricing schemes), but the rates for WordPress are unmatched by any competitor operating on this level.

No other plan continues this trend, though, priced much higher than other providers. Cloud Hosting with HostGator (read our HostGator review), for example, comes in at only $4.95 per month on the low-end, contrasted by SiteGround’s staggering $80 rate.

It’s an apples to oranges comparison, though. SiteGround’s largest attraction is WordPress and, for that, it can’t be dethroned. Plans come in cheaper, with higher upside, ensuring you have all the tools you need to run a website without bleeding you dry.

Server Types

90% - Excellent

SiteGround offers six different hosting plans, with a particular concentration in WordPress. You have options between shared, cloud, dedicated, reseller, enterprise and, of course, WordPress hosting.

Shared hosting is the most accessible point of entry. The model works by adding multiple users to the same server to maximize the resources inside. Speeds and uptime take a hit, but at the gain of a low price point.

Testing SiteGround’s Speeds

That unfortunately becomes apparent at SiteGround. We used Pingdom Speed Tests on a shared plan to test the website speed from four servers around the world, returning an average load time of 1.57 seconds. That score isn’t strong, especially compared iPage’s 783 ms average response.

The average doesn’t tell the full story, though. Of the four locations, the two located in the U.S. returned speeds under 600 ms while the ones abroad landed above one second. If you have a site that primarily focuses on U.S. visitors, though, the speed is excellent.

To simulate real traffic, we used LoadImpact to send 50 users to the site in a five minute span. Speeds were consistent throughout, peaking in the beginning and leveling off at around 10 users. We ran this particular test with a U.S. based server, so we double checked with one in Australia to see if the same issues with speed would arise.

Unfortunately, they did. The test returned consistently long load times, with some spikes reaching above one second. As our test site has no content to load, these times are far too high when compared to other hosts.

We should note that these tests were run without the SuperCacher plugin enabled. With it turned on, speeds are much better. WordPress hosting with SuperCacher has far better international performance, combined with a free CDN through Cloudflare for serving up static content in different regions.

The three different WordPress plans are suitable for those starting a blog with the intention of growing it. SiteGround offers recommendations of traffic for each plan and enough resources to accommodate. The marketing isn’t cheap, and SiteGround’s stair-step model is one of the best we’ve seen.

Even faster are cloud hosting plans. SiteGround offers four different configurations to start, but you can customize one to fit your needs. This model distributes your website across multiple servers around the world, improving both speed and uptime. Scalable resources ensure speeds are consistent, and auto-rollover protects against a server going offline.

Dedicated servers show high performance, but not a lot of value. The entry plan features a low-level Intel Xeon processor and only 4GB of RAM, a pitiful configuration compared to HostGator’s Xeon-D with 8GB of RAM at half the price.

If you want a dedicated solution and have the coin to flip, it’s best to go with a custom-configured enterprise plan. This full-featured service allows you to collaborate with the experts at SiteGround to configure a server specifically for your needs, as well as get a direct line to support.

The amount of options at SiteGround is impressive, but only a few plans are of note. Shared hosting is an affordable and full-featured option for those starting out, and WordPress plans offer a clear path of growth. If you’re looking for more power, however, you’ll find it here, but only if you have the money to spend.

Ease of Use

80% - Good

SiteGround could stand a major update in its control panel. Despite being built on cPanel, the interface feels archaic to other web hosts, similar to the look and feel of HostGator’s support section. It’s still cPanel, fit with all the options and functionality expected from the interface, but a little sprucing up wouldn’t hurt.

The website itself doesn’t share that same bygone design. SiteGround manages a no-frills look with minimal delving into tech jargon. It pushes the prominent features to the front, with straightforward pricing and specs for each plan.

Checking out, on the other hand, has a few problems. Though we can admire SiteGround’s dedication to privacy, the way in which it verifies your credit card is meandering and, frankly, annoying.

The company authorizes a small charge of $1 or so onto your account, and you then have to enter that amount to prove you own the card. This process is the same as when linking a card to PayPal, for example. However, not all banks give this information online, meaning some will have to call and likely be put on hold.

In the case of our chief editor, the amount was automatically converted to euro, meaning an extra call was needed to get the correct amount in U.S. dollars. Any two-factor authorization system would circumvent this lengthy process without opening up a vulnerability in security.

SiteGround seems to go back in time with each step down the line. The billing panel feels more dated than the website, with too much information in too small a space. You’ll find plenty of useful items, but only if you know what to look for.

New users may feel a bit lost at first, especially considering SiteGround buries cPanel within all of the hoopla of web hosting. You must go to “my accounts” and then “go to cPanel” which is sandwiched between specs like your account DNS and FTP details.

This button should be on the landing page of the billing area. As SiteGround’s focus seems to be on those looking for an inexpensive plan, this process, like verifying a card, is tortuous, leading to unnecessary confusion.

SiteGround’s Dated cPanel

cPanel itself ticks the clock back a few years too. The layout of categories with icons is still present, but far less attractive. This is cPanel at its worst, again providing plenty of options, but lacking the ease of use of other providers.

You’ll fare just fine if you’ve used another web host, but the tradeoff isn’t worth it for new customers. The system is robust in protecting your information, but, like an overprotective parent, SiteGround could benefit from giving users a longer leash.

Security

95% - Excellent

Dated, but top-notch, SiteGround’s security is unmatched by many others. It takes no risk in protecting customer information, one of the strongest points of the platform.

The protection starts at a physical level. SiteGround protects five data centers with 24×7 human security, biometric entry and bulletproof lobbies. Inside the data centers themselves, SiteGround implements enterprise-class UPS’ to protect against outages.

This trend continues on the software level. SiteGround grants users free Let’s Encrypt SSL certificates with each plan. An SSL certificate (secure socket layer) encrypts information as it is being transferred, protecting from someone stealing it during this process.

If your website takes any personal information, an SSL certificate is paramount as many web browsers are now flashing warnings for non-secure sites.

Also included with each plan is a free Cloudflare CDN. A content delivery network (CDN) performs two functions: improving speed and migrating DDoS attacks. The latter is essential to security as denial of service attacks are one of the most threatening to websites today.

A CDN can reroute the massive amount of traffic in the case of an assault. Because the content is served up from many servers around the world, the brunt of the hit is managed while keeping your website online.

The only thing missing is some malware removal tool. SiteGround includes a website checker in cPanel that will search your site for malware, but nothing to deal with it. Integration with SiteLock, for example, would tie the bow on the rest of the security features.

As illustrated with the credit card example in the above section, some of the security measures can feel restricting. Even so, the standards are impressive, making security a massive win for SiteGround.

Support

100% - Excellent

As with security, SiteGround overcompensates with support. While restricting privacy measures may mean a little extra time while logging in, overloading in support poses no downside. SiteGround has 24x7x365 support via phone, email or live chat.

All three methods are surprisingly good. SiteGround gives immediate responses for both phone and live chat support, with no queue of customers in front of you. The familiar and dreaded “we’re experiencing a larger than expected call volume” is a thing of the past.

Even after testing each, there was no one form of contact that was better than others. The level of support was consistent, leaving the choice only up to preference. A support profile is displayed with each connection, allowing you to rate that particular representative and find them later down the line.

SiteGround provides plenty of DIY solutions as well. The knowledgebase and tutorial sections of the site are helpful and user-friendly, a far cry from the control panel.

SiteGround intends you use the knowledgebase and tutorials in conjunction. General articles serve as a sort of FAQ for web hosting while tutorials divulge specifics of a topic. This system is one of the best we’ve seen as it doesn’t overwhelm the user while still providing all the necessary information if needed.

The tutorials edge out the knowledgebase, though. Instructions are laid out in steps, with high-res screenshots to illustrate each process. The knowledgebase is useful for quick solutions, such as increasing your WordPress memory limit, but the tutorials provide the best DIY solutions.

What’s surprising is how easy these tools are to use when compared to the rest of the service. SiteGround even provides an extensive tutorial for starting a website but has yet to update the user area. The comparison accentuates the support, making this area another major win for SiteGround.

The Verdict

SiteGround is easily the best option for those seeking inexpensive WordPress hosting. The laundry list of features come without a premium, and the excellent security and support are just the icing on the cake. It’s not a perfect host, but one that gets most things right.

Shaky usability and expensive premium options are the missteps of SiteGround’s services, but not ones that impact all users. If you want a fully-featured solution and don’t require an enterprise-focused host like Pagely, then SiteGround is a great option.

Do you plan on signing up for SiteGround? Let us know in the comments below and, as always, thanks for reading.

SiteGround Review

Feature-rich and highly affordable

SiteGround is a compelling web host that offers more features than the competition and at a better price. Pity it's so hard to use.

2 thoughts on “SiteGround”

  1. Great review! I have been using and recommending SiteGround for a few years. The service is usually very good and they are fairly easy to deal with. The value for money was excellent until they massively increased their prices in June 2018. For example, the GrowBig shared hosting plan increased 85% for clients in Australia. There has been no announcement or blog post and most clients only find out about the increase when they receive their renewal notice.

  2. I have been using Siteground for over two years. One of the primary reasons I went with SG was because of the “instant” chat support for a GoGeek account. About a month ago, I discovered that chat is no longer available to me unless my description of the problem meets certain criteria. Since the change, the few times I have needed chat support, like right now, the SG system has determined that I must submit a support ticket with, hopefully, 24 hour turnaround. I was never told chat was going to be essentially removed from my account.

Leave a Reply
Your email address will not be published. Required fields are marked *

SiteGround Review

Feature-rich and highly affordable

SiteGround is a compelling web host that offers more features than the competition and at a better price. Pity it's so hard to use.
Top
Top