A solid old-school backup provider that gets the job done for a reasonable price. Though it could do with a few more bells and whistles, Keepit should be enough for most users.
By Jacob Roach – Last Updated: 25 Nov'17
Keepit is a Danish backup provider that has been storing data since 2007. It offers two distinct products: Keepit, the standard version, is a cloud-to-cloud backup service that will mirror files in Office 365, G Suite and Dropbox.
The second is called Keepit Classic, which works like any of our best online backup solutions, though also is able to backup servers, not just home computers or laptops. Since the cloud-to-cloud version is more suited for businesses with massive amounts of information to store, this review will focus on Keepit Classic.
Despite some hiccups during setup, Keepit hits on nearly every area that a backup service should. It’s inexpensive, convenient (once set up) and supports anything that you can throw at it. Keepit is simple enough to backup some snapshots, and complex enough to handle stacks of folders for working professionals. If you’d like to try it out, Keepit offers a 30-day free trial.
Unlimited backup space
Support for all file types
Automatic daily backup
Access from any computer
No file-size limits
60-day backup versioning
Supports Windows & MacOS
- Confusing signup process
- Clunky user interface
- No mobile app
While there are some downsides, Keepit still stacks up thanks to its strengths. The low price, unlimited storage space and support for all file types vastly overshadow the minor interface problems.
The weaknesses, however, definitely impact the experience during the signup process. Bear that in mind if you’re not much of a hands-on person.
Keepit is one of the more attractive backup options in terms of it’s features, especially for home and small business users. The hallmarks of the service are the relatively inexpensive price point, unlimited storage space and support for any file type with no size restrictions.
For home users, Carbonite is the most direct comparison. It’s plan is the same price per year, and offers unlimited storage space. Keepit keeps in line with the pricing and offers a similar feature set to Carbonite (for a full rundown, check out our Carbonite review).
Keepit has one unique advantage though: it will backup any file type you have. I backup Pro Tools sessions and Adobe Premiere Pro projects to Keepit with absolutely no fuss. For the working professional, the ability to backup rare file types like these is paramount.
However, Keepit doesn’t offer mirror image backups on their plans. You could go through and check every single folder in your computer, but the convenience isn’t there. Don’t expect to be doing a full system restore here: for that check out our CloudBerry Backup review.
Pricing is a difficult thing to nail down with Keepit. The plans advertised on the webpage don’t actually depict the real price. In fact, different currency symbols are used depending on which plan you’re looking at. You don’t see the price until you’re ready to check out.
|Plan||Keepit Unlimited||PRO Desktop||PRO Server 100||PRO Server 250||PRO Server 500|
$ 59 40yearly
$ 108 902 years
$ 179 40yearly
$ 328 902 years
$ 588 00yearly
$ 1078 002 years
$ 1188 00yearly
$ 2178 002 years
$ 2028 00yearly
$ 3718 002 years
One thing is consistent, though: you have the option to pay for a year or for two years, and that’s it. The two year option gives two months for free across all of the plans as well. The 30-day trial is nice, especially since it doesn’t require a credit card, but after that you have to pay per year.
It’s not the end of the world, but it would be nice to see a monthly plan, even if it was a couple of dollars more per month. Annoyingly enough, the service does advertise monthly rates, just doesn’t allow you to make use of them.
If you’re just looking to backup your personal computer, then the most inexpensive of the plans suffices. For a little over $100 for two years, you get unlimited space and daily backups. You won’t be able to do full system restores though, so bear that in mind if your backup plan revolves around surviving some kind of disaster.
Stepping up to the Pro version is where the best value is for businesses. Backups run the same as before, but support for multiple users is added. You can distribute licenses across all of your systems, add backup policies to individual machines or groups and manage all of them within your control panel.
Keepit also offers plans that can backup a server. The options are fairly limited, but the pricing is designed for scalability. If you reach the maximum 500GB capacity, Keepit offers 500GB steps for an additional $165 per month. 500GB would be $165 per month, 1TB would be $330 per month, and so on.
Right off the bat, Keepit struggles to keep up with other backup services in usability. When you go to their website Keepit, you’ll likely struggle to figure out whether you’re signing up for Keepit or Keepit Classic. You can’t sign up directly through the site for the cloud-to-cloud version, and you need to navigate to a footnote link to sign up for Keepit Classic.
Once you actually get Keepit Classic, you then have to select one of three plans, all of which are priced differently depending on what page you’re on. It’s incredibly confusing and is, sorrowfully enough, one of the hallmarks of Keepit.
Hands down, Keepit has one of the most poorly designed websites I have ever used. It loads fast enough and looks good enough, but provides little to no practical information for prospective customers.
However, once you can actually download the application, everything is peachy. The install process is straightforward. Just run the .exe, follow the onscreen prompts and you’re on your way.
After installing, Keepit works like a dream. The simple four-tab layout gives options for backup, restoration, user settings and overall settings. Each of the tabs gives you the information you need and doesn’t crowd the screen with nonsense.
Keepit handles backups differently than programs like CrashPlan and Carbonite. Instead of messing with your OS to include an option when right-clicking on a file, Keepit operates completely inside of the application window. You won’t see anything inside of Windows Explorer to initiate a backup on a particular folder.
This means you’ll have to navigate through a folder tree to find the ones you want to backup. It’s not the worst thing in the world, but it’s a pain if you just want to backup specific files buried somewhere on a drive.
Once you select the folders you want, everything runs smoothly. Keepit allows for scheduled backups, so just check the days you want the folders to update, wait for the backup to finish and you’re done.
Folders aren’t the only thing that can be selected. Everything above a folder in your file hierarchy can be selected. This, combined with a lack of restrictions on file size or type, means that you can backup a whole hard drive, or even a set of them in a RAID configuration without any trouble.
Restoration is the same way: basically, you’re doing the same thing in reverse. You’ll be presented with a file tree in which you can check the folders you want to restore, and Keepit will start downloading them.
If you don’t need an entire folder, you can also just select specific files to restore. Click on “choose and restore individual files,” navigate to the folder you need and check the file you need to be restored. To choose where it goes, head below the folder hierarchy and click on “change destination.”
Additionally, if you just need something real quick that was included in your last backup, just click on “restore latest backup” and it will just restore exactly that. Since Keepit just backs up changes after a folder is saved, this can be used to access a few files quickly.
To test the speed, we used our test folder that contains some e-books, videos, and photos. It provides a good all around look at files that would typically be backed up.
It’s about 1GB in size, and my personal Internet speed isn’t the greatest (you can see my speed test below). However, it is a good representation of a typical connection over WiFi, assuming you’re not across the street trying to connect. All applications that connect to the Internet were closed during the time of testing.
The results of the test are as follows:
|First Attempt:||Second Attempt:||Average:
Overall, Keepit speeds aren’t bad. Uploading, the speed sat around 2 Mbit/sec and downloading was just over that. The speeds aren’t the best out there, but that’s largely due to the base Internet speed. Keepit’s servers kept up exceptionally well.
However, there isn’t much to customize the connection. Outside of my tests, I tried uploading the folder while also streaming videos, getting on Facebook, etc. There was no noticeable dip in my connection to YouTube or whatever site I was on.
What this shows is that Keepit is taking very little bandwidth for backing up. That’s good in most cases, but it would be nice to have some settings to allow Keepit to take the maximum bandwidth it needs for things like running backups overnight.
Keepit keeps up with other backup providers thanks to its excellent security. We rated both Cloudberry and SugarSync as “excellent” in the security department, and Keepit boasts the same level as these two platforms. The service has no history of breaches.
It uses 256-bit AES encryption at rest. However, it edges out SugarSync in that the encryption is client-side. That means you have the encryption key, as opposed to a server-side implementation. You control your security.
The first reads, “KEEPIT is entitled to use external suppliers of various services that require the exchange of customer information for proper performance of the service. All KEEPIT’s suppliers are obligated to delete all the information upon completed delivery.”
Nice to see that information needs to be deleted upon completed delivery. The “external suppliers” are mysterious, though. Our instincts automatically make us think of NSA meddling, though as Keepit is based in Denmark, it could very well be anti-piracy groups after your data in this case.
While Keepit only stores a little of your information, it reserves the right to access your information at any time.
“KEEPIT reserves the right to gain access to customer’s stored data, to the extent that after KEEPIT’s best estimate is necessary for the KEEPIT’s operating and / or the security situation. KEEPIT and its staff will in this connection be subject to confidentiality and notify the customer that KEEPIT have had access to the stored data.”
At least Keepit will let you know when they access your data. Though the service seems to be above board, it is a worrisome clause. If you want to make sure no one will ever take a peek at your files, you may want to skip Keepit and check out our best zero-knowledge cloud services instead.
Customer service is another area where Keepit wins. Every plan includes email and phone support, and support staff are quick to follow up.
The terms of service state that inquiries by email are usually responded to within 10 hours for paying members and 24 hours for trial members. If you need something immediately, phone support is available from 3 a.m. to 4 p.m. EST. Additionally, you can just fill out a support form.
I emailed and received a response in a little under 24 hours. As it was a weekend, I give props to Keepit for the quick reply. Where points are lost is the lack of a community. There’s no help center or easily accessible FAQ (you can Google it and find an outdated page with only a few questions on it). There are a few support documents to get you started, but not much outside of that.
Given the quick response time, it’s a bit of a null point. However, it can be infuriating to be trying to figure something out at midnight and not having a support system to help you.
All things considered, Keepit is one of the better backup solutions out there. The interface is dead simple to use, your storage space is unlimited and all file types are supported. Pricing is in line with other top backup providers like CrashPlan and Carbonite, and server speeds are comparable as well.
What backup provider are you using? Have you tried Keepit before? Let us know in the comments below and, as always, thanks for reading.
|Free Trial||30 Days|
|Price||Starts from $ Array per month|
|Free External HD Backup|
|Bare Metal Backup|
|Exclude File Extensions for Backup|
|File Size Limit||Unlimited GB|
|Share Photo Albums|
|Server Side Encryption||256-bit|
|Keeps deleted files||60|