OneUp has a lot of bells and whistles, but suffers when it comes to usability. However, its inventory system is the best we've seen in any online accounting software, which may make it the perfect match for some businesses. Read our full OneUp review for all the details.
In the crowded market of cloud-based accounting software, OneUp targets small business owners with automatic categorization of synced bank transactions, robust inventory options and built-in customer resource management features.
OneUp’s combination of accounting and CRM software can help small businesses become more efficient. Instead of having to flip between quotes and projects in one program and leads and calls in another, they could do it all in one place. Leads convert into customers the first time they’re invoiced and opportunities turn into quotes once they’ve been approved.
A small to mid-sized business with a strong bookkeeping team experienced with cloud-based accounting software will be glad to find these options available to them. Read on to see why OneUp made our list of best accounting software.
- Great inventory & pricing capabilities
- Low price if you only need to support a few users
- Track incoming leads through built-in CRM functions
- No main dashboard
- No time tracking & billing functions
- No add-ons or app integrations
- Only one way to collect payments online
OneUp’s bookkeeping functions allow you to convert quotes to invoices, send invoices and enter sales orders to fill purchase orders. Invoice payments post automatically once received. Tracking expenses, both payments to vendors and inventory orders, is included.
OneUp’s inventory functions best larger competitors such as Xero and Quickbooks Online in every way. It has product in and product out capabilities, with one-touch reordering from its app. If a customer places an order, you can generate a packing list or delivery notes and inventory automatically updates when you sync with with your e-commerce or point-of-sales portal.
While Xero’s inventory options lets you track unit codes, OneUp gives you columns to record the physical location of your inventory and track the unit type. Plus, it’ll post everything that happens in your inventory to your books. It only works with one payment processor when you collect payment for those products, though.
Most businesses use different software than they do for accounting for customer relationship management. OneUp has robust CRM functions: employees can record leads and opportunities, track calls and see the number of open quotes and their dollar value.
It doesn’t include payroll or time tracking functions, though, and you won’t be able to add them because there are no apps or add-ons that integrate with the software. There are also no known ways to easily integrate them using Zapier or IFTTT.
OneUp exceeds expectations for tracking and reordering inventory. The main “stock” screen shows everything you have on hand, along with details such as each item’s selling price and cost.
It will assign an item number or let you pick one when you first enter the product in inventory. You can also record inventory withdrawals and transfers that aren’t related to a sales order. The “quantities on hand” column that appears on sales orders connects to your inventory.
The automatic inventory ordering system ensures that you’ll never run out of key items. Once you set a minimum reorder point, OneUp shows it and the forecasted quantity on hand. That information feeds into purchase orders.
Warehouse workers use picking lists to see what they need to pick off the shelf and box for shipment. Those lists that can be converted from sales orders and downloaded. Once you have one, it can be converted into delivery notes.
OneUp even has inventory count worksheets to help you do your quarterly counts.
OneUp’s inventory software is, hands down, the best we’ve seen in cloud-based accounting software. It’s the most comprehensive and truly enables warehouse and inventory management.
OneUp is an excellent choice for the right business. Its inventory options streamline processes for businesses with high-volume product sales. It’s lack of a payroll function is a shame, but then again, alternatives abound.
That said, businesses that accept many credit card payments online, and whose customer demand more payment options, might have to go with another option, such as Xero (read our Xero review).
OneUp offers five monthly plans. Most of its competitors have three, so it’s unclear why OneUp made its pricing more complicated. All features are available at each tier. The only differences between plans are the number of users who can access the software and the level of support offered.
The company suggests the cheapest plan, Self, for independent contractors and sole proprietors. It costs $9 a month, but only one user can access the software and there’s no support. For comparison, QuickBooks Online’s plan for freelancers costs $10 per month, with no restrictions on support (read our QuickBooks Online review).
OneUp’s next tier, Pro, jumps to $19 a month for one more user and access to one-on-one support.
After that, the only difference between the next three levels is the number of users allowed. The Plus level, at $29 a month, bumps you to three users.
The Team level supports seven users for $69 a month and businesses with the Unlimited plan can have unlimited users for $169 per month.
Unlike with Xero and Wave, payment processing for credit cards isn’t integrated into the software. OneUp partnered with Square to offer it. While that provider accepts all major credit cards, you won’t have as much insight into your fees and will have to sync your data with it.
Square charges 2.75 percent of the total transaction for swiped cards and 3.5 percent plus a 15 cent per transaction fee for manually entered payments, which is about the same as OneUp’s competitors.
You can read about Wave’s payment processing rates in our Wave review.
Keep in mind that when the majority of your customers pay online, they’ll enter their credit card manually, so you could end up paying the higher percentage on a lot of your revenue.
While its competitors follow the same model of adding users with each pricing tier, none are as expensive as OneUp. QuickBooks Online’s most expensive plan only costs $60 a month, but you are limited to five users. FreshBooks caps users at 500 for $50 a month, as you can read in our FreshBooks review.
It’s hard to imagine a small to mid-sized business would need to give more than 500 employees access to its accounting software.
OneUp’s lower-cost pricing plans offer value to businesses that don’t need a lot of users, especially since they don’t restrict access to any of OneUp’s features. That said, if your revenue stream is heavily dependent on credit cards, you’ll want to take the processing fees you’ll pay using the service into account.
When you first log in to OneUp, it asks you six yes or no questions about your business. They zero in on how you plan to use the software, from inventory to tracking leads. You can then upload your logo if you want. Next, if your business collects sales taxes, you can input the rate.
Finally, you can invite an accountant to look at your books.
The next screen might be a surprise if you’re accustomed to seeing a dashboard when you log in to accounting software. FreshBooks and Wave, and most other programs, present you with a snapshot of your business when you first log in.
Typically, their dashboards include information about receivables, payments and cashflows.
Instead, OneUp’s main screen displays colored boxes you can click on to navigate to functions such as sales and purchasing. Given that the same options are listed on the screen’s left, we wonder about the redundancy. Rather than providing drop-down menus on the main screen, the software makes you go deeper into it to find additional functions.
For example, clicking on “sales” from the main menu sends you to a screen where you can add a customer, prepare quotes and invoices, apply credit memos and more. While not a huge quibble, we’d prefer to have time-saving access to everything OneUp can do from the main screen.
OneUp’s invoicing gets the job done, but lacks advanced features that businesses that bill for the same products or services need. For one, you can’t send recurring invoices. If you provide your customers a monthly service, you’ll have to send a new invoice every month.
Invoices can only be printed one at a time, rather than in a batch. That will quickly get annoying if you process a lot of them. Unlike other accounting software, there’s also no way to send late payment reminders or add late fees.
The invoice form has a drop-down menu where you can select payment terms. Options are 30 or 90 days, upon receipt or you can split your customer’s payments into two or three installments. That isn’t an option we’ve seen with other services. The inability to select custom payment terms might not suit your business, though.
Filling out an invoice doesn’t take long. It’s easy to add a discount rate, amount or sales tax to an invoice by clicking on the applicable lines. The software automatically assigns customer numbers and product codes, and you can’t change them. After saving the invoice, OneUp gives you the option to email, print or download it.
Oddly, that is also the when OneUp offers customization options. They include choosing different colors, changing the font and font size and adding a header or logo. Most competitors have you do that before setting up an invoice.
Once you’ve recorded a few invoices and payments, the sales screen changes to a dashboard. It shows what you’ve invoiced, what you’ve been paid, bar charts of trends in sales and payments, top customers and top products and services.
The form to send a quote looks the same as an invoice and has the same options to send or print it once it’s done. When you send a quote, it appears on the “quotes” dashboard. If it’s approved, you can convert it to an invoice or sales order from the drop-down menu.
That said, if the customer doesn’t decide to use you, all you can do is delete the quote, which means you won’t be able to track how many quotes become orders or a conversion rate.
You wouldn’t know that OneUp lets you set up projects unless you explored the menus under “sales.” It could improve its menus and the visibility of some of its offerings on its main screen.
If you want to set up a project, you have to give it a name and write a description of it. After that, OneUp sends you to a screen with a project overview. You can enter the project’s tasks, invoices and expenses from the “new action” drop-down menu on the right side of the screen.
OneUp limits the subject line of tasks to 64 characters, which isn’t much. You can do a lot in the tasks screen, though, such as assign due dates, customer contacts and which service to bill for the task. It doesn’t track time or have a built-in stopwatch, which means you can’t pull time into an invoice. That doesn’t make much sense given that the service includes a projects function.
We feel there’s some missed potential here, especially if OneUp integrated with any of the best project management software.
If you require customers to pay a deposit, you can enter it in OneUp as a “sales receipt” under the “more” drop-down menu. The sales receipt screen allows you to select if it has been deposited, match it with a bank transaction or assign it to a project in the “other details” box.
OneUp offers more invoicing features than are obvious when you first log in. While it lacks recurring invoice and batch printing options, product-based businesses might not need those features. The inclusion of projects capabilities is a nice touch, but feels half-baked compared to the inventory integrations.
Overall, it’s as if OneUp wants to serve both service and product-based businesses, but hasn’t brought its invoicing and projects features for service-based businesses up to the same level.
Vendors, expenses, bills and purchase orders are found by clicking on “purchasing” from the main screen. Similar to invoicing, many of OneUp’s expense functions can’t be found on the main menus but are hidden under “more” on the “purchasing” screen. Searching for them wastes time and makes the service less user-friendly.
On the “vendors” screen, it’s easy to find the blue “new vendor” button at the top right. The new vendor form only has the basics: name, address and email. It’s worth noting that you can import an existing vendor list by clicking on the three dots next to the “new vendor” button and selecting that option in the drop-down menu.
If you upload a receipt, OneUp pulls it into an expense or you can input expenses manually. The expense form lets you categorize expenses, input an amount and indicate if it has been paid.
The bills form syncs with your inventory to make reordering easy. When you click “add product,” your inventory list pops up, listing product codes, names and descriptions, but it doesn’t show the quantity on hand. You get the same options for payment terms that you do for invoices, and you can attach files and apply discounts.
You can also customize the form after you’ve saved it.
OneUp has vendor quotes, which is a feature we haven’t seen with other cloud-based accounting software. That’s useful if your business is planning a big project and wants to compare pricing between vendors or it’s collecting production quotes on a new product. Once you’ve entered the quotes, the dashboard presents them side-by-side.
Unfortunately, there’s no way to sort or filter them or generate a comparison report. That’s something we’d like to see OneUp add.
Vendor quotes can be converted into purchase orders or bills. Similar to quotes for services in invoicing, though, they can only be deleted if you decide to reject a quote.
Operating expenses, such as rent or electric, show up each month like clockwork and rarely change. This is why Zoho Books and FreshBooks let you set up recurring expenses. OneUp doesn’t do that. It won’t send you reminders for unpaid bills and, since there’s no main dashboard, you’d have to navigate to the bills screen to see them if it did.
With a few extra clicks, OneUp could give you more options to increase its usability and enhance your business’s monthly accounting processes. It’s disappointing that it doesn’t.
OneUp breaks its reports into three screens; accounting, sales and purchasing. In total, it only has eight reports, which is far less than QuickBooks Online, FreshBooks or Wave.
The two sales reports, called “customer statement” and “A/R aging receivable report,” tell you who owes what and how long it has been owed, but, due to the lack of filters and customization options, they’re not useful.
On the accounts receivable aging report, past due receivables are grouped by customer and the number of days they’re past due.
There are no totals by business or past due bucket. The only filtering options are the number of decimals and how you want negative balances presented. You can’t sort or filter by customer and you can’t compare two periods side-by-side to track trends.
The “customer statement” report isn’t a report. After selecting a customer, it generates a statement of their invoices and payments. It can be emailed, which raises the question of why that isn’t available with all reports.
The only purchasing report, “A/P aging payable report,” looks the same as the accounts receivable report and has the same drawbacks. The amounts you owe are broken out by vendor and total per vendor, but it doesn’t provide overall totals for your business.
Overall, we find OneUp’s business reports lacking. It’s particularly odd that there are no inventory reports, such as most popular item sold or profit margins. Without robust reports to guide your business’s future, your accountant or bookkeeper will end up preparing many analyses manually.
OneUp includes two financial statements under “reports” and on the “accounting” screen. You get the profit and loss and balance sheet, along with other reports your accountant might need, such as the general ledger, trial balance and sales tax report, but there are no cashflow or equity statements.
At the top of the profit and loss report, OneUp displays a quick calculation of your net profit. You can see account numbers on the report, but you can’t click on them to get details or change their groupings. It doesn’t give you customization options, but you can apply filters for how you want to view the report: in summary or detail, in thousands and with or without decimals.
If you want to look at a comparable period side-by-side, you can click “add a period” and select your dates. Doing so is cumbersome, though, as there aren’t quarterly or year-to-date options. If you need to print the profit and loss statement, you have to download it as an Excel or PDF file.
The balance sheet shows you the health of your business at a given time. It has the same filters and printing options as the profit and loss statement.
OneUp’s financial statements may give you a basic overview of your business’s performance and health, but they won’t do much else. The lack of preset comparison periods, such as quarter or YTD, seems like an oversight.
OneUp’s help section can be found on the website’s main page in the menu bar. If you have a specific question that you want answered, typing it into the “Hi. How can we help?” box at the top of the screen will return related articles. Below the box, OneUp has also organized articles by function-related topics.
While articles cover the basics of the software, they don’t include screenshots or embedded videos. Visual learners may struggle to follow along.
When you first start using the software, OneUp displays boxes with tips on the screen’s right. Clicking on them doesn’t take you to an article or step-by-step guide, though, but to the page where you’d perform that task, which isn’t that helpful.
Support can be contacted through an online form or a pop-up chat box, but there’s no phone option. While OneUp offers some support and a basic set of articles, we feel that it could do a lot more to guide new users.
Unless you’re looking for, and need, inventory tracking that includes a physical location and unit type, think long and hard before deciding to use OneUp.
No one wants to repeat the same processes over and over again, particularly when they could be automated. Besides reordering inventory, OneUp lacks automation. Basic reports and financial statements don’t give you much insight into your business’s performance and, after a few hours of using it, we missed having a main dashboard.
As far as we can tell, OneUp’s biggest selling points are its inventory and CRM capabilities.
Inventory functions track your inventory down to its physical location, pull it into invoices and let you set reorder minimums. It’s the best, and most integrated, inventory functionality we’ve seen. If you want to learn about other accounting software that includes inventory, read our Zoho Books review and FreeAgent review.
You’re probably not looking at CRM features when deciding which accounting program to use, but if you need them, OneUp’s inclusion is a plus. The options it gives you seamlessly turn leads and opportunities into customers and quotes, which saves you time and helps you track your conversions.
For the right business, in the right circumstances, OneUp is an excellent choice.
Are you a OneUp user? What do you think of it? Let us know in the comments below and thank you for reading.