GetDataBack Simple
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Overall Rating 69%Decent
Pricing & Licensing
80%Good
Features
60%Fair
Recovery Process
60%Fair
Performance
80%Good
Customer Support
65%Decent

Runtime Software produces a range of data recovery tools aimed at both consumers and IT professionals. While the service has both RAID and NAS recovery programs, Runtime doesn’t produce Mac or mobile recovery tools. There is, however, a Windows recovery tool, GetDataBack Simple, which we’ll be looking at in this review.

Data recovery tools can be used to reclaim files that you’ve accidentally deleted or have been wiped out by a program, power outage or virus. Some tools, including GetDataBack Simple, can also be used to recover data from lost, formatted or corrupted partitions. The program can even be used to recover data from USB flash drives and external storage.

However, while it offers some good recovery options, GetDataBack Simple is just not as powerful or user-friendly as our other best data recovery software — especially when you consider it’s priced similarly to better options. Stick with us as we break down GetDataBack Simple point-by-point and help you decide if you’re better off looking elsewhere.

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Pricing & Licensing

80% – Good

Runtime originally produced two separate data recovery tools for NTFS and FAT file systems — both are Windows file systems. Now, like most other recovery solution, Runtime combines recovery for both with its GetDataBack Simple tool.

Regardless of which you purchase, your license will be good for any of the three programs. So, if you prefer to use an application dedicated to NTFS or FAT, you can.

Beyond that, Runtime produces a few other data recovery tools for IT professionals. These include their RAID and NAS recovery application. However, they’re priced separately and expensively.


PlanGetDataBack SimpleGetDataBack for FATGetDataBack for NTFSRAID ReconstructorNAS Data RecoveryRuntime Bundle -- Technician
Price Plan
$ 79 00Lifetime
$ 79 00Lifetime
$ 79 00Lifetime
$ 99 00Lifetime
$ 99 00Lifetime
$ 849 00Lifetime
Details

Basic file recovery for Windows and Linux file systems. Lifetime license.

Basic file recovery for FAT files systems only. Lifetime license.

Basic file recovery for NTFS files systems only. Lifetime license.

Recover data from RAID storage. Lifetime license.

Recover data from XFS- or EXT-formatted NAS devices. Lifetime license.

Includes GetDataBack, DiskExplorer, Disk Digger, RAID Reconstructor, Captain Nemo. Lifetime technicians license for commercial use.


Runtime doesn’t make recovery software for Mac or mobile devices. They do, however, offer discounts for multiple purchases if you run a business. They also offer a trial version, so you can play around with the software to see if it works for you.

Features

60% – Fair

GetDataBack Simple offers most of the basic features you’d expect from a data recovery service. Here’s a concise overview of what you get. To see more clearly how this feature set stacks up against the other data recovery tools, you’ll want to read our data recovery roundup.


GetDataBack Simple
VersionVersion for which features apply. Mac versions of data recovery tools often have more advanced features than Window analogs. In these cases, I've made special notes.Windows
Scan Options

Quick ScanA first attempt recovery option that utilizes a simplified scanning algorithm.
Deep ScanA more thorough scan that searches your drive blocks, sector-by-sector, and recreates files based on file patterns. RAW recovery.
Save Scan ResultsSave the results of your scan so you don't have to run it again later.
Sort by File TypeSort results of scan by file type to help you find your data more easily.
Scan by File TypeLimit your scans to files of certain types (i.e., Word documents or images) to reduce the scan time.
Add New File TypesConfigure data recovery tool to scan and search for file types that it isn't already capable of finding (requires samples of new file type).
File PreviewPreview your content before final recovery to make sure it's what you're looking for.
Scan Capabilities

Full Hard-Drive ScanRun a deep scan against your entire hard drive. Can be used to recover data when you can't find lost partitions.
Deleted/Lost File RecoveryRecovery files that either you or a program have deleted, including files deleted by viruses.
Corrupted Partition RecoveryRecover data from partitions that have been corrupted, accidentally deleted or formatted.
Deleted Partition RecoveryRecover deleted or lost data volumes.
Bootable USB DeviceConfigure a USB device to boot your system for file recovery in case there's an issue with your boot partition.Sold separately
Recovery CDCreate a bootable recovery CD to help you access your files in case there's an issue with your boot partition.Sold separately
CloningCreate a disk image of your entire HD or a specific partition, which can be for recovery scanning or transferring your data to a new HD.
External Recovery

External Drive RecoveryRecover data from external hard drives.
Removable Media RecoveryRecover data from corrupted USB flash drives, memory sticks, etc.
SD Card RecoveryRecover data from SD cards.
Optical Storage RecoveryRecover content from scratched or burned CDs/DVDs.
RAID RecoveryRecovery data from RAID storage systems.Sold separately
Support

Live ChatTalk to directly tech support through a browser.

Runtime Software also puts out a free cloning tool called DriveImage XML that you can use to clone your hard drive or a partition byte-by-byte. This can be used for recovery later, or to upgrade to a new hard drive.

The feature list is exhaustive, but there are several missing that competing solutions do offer, like SD and optical drive recovery, and live chat support. Paying extra for RAID recovery isn’t necessary either if you go with a tool like EaseUS Data Recovery Wizard or Prosoft Engineering Data Rescue.

Another, bigger issue with Simple is that you can’t scan data based on file type or save scan results, which we’ll touch on more in our “process” segment. As far as supported file types, GetDataBack simple recognizes of the ones you’d expect, including:

  • Documents: Word, Excel, Powerpoint, PDF
  • Images: JPEG, PNG, RAW, Photoshop, Illustrator
  • Audio: MP3, WAV, AIFF, AAC, Ogg
  • Videos: MPEG-4, QuickTime, AVI, WMV
  • Archives: Zip, Gzip, RAR, Stuffit

Supported file systems include NTFS, FAT, exFAT (external drive) and EXT (Linux).

Recovery Process

60% – Fair

One of the first things that stands out about GetDataBack when you start it up is that it’s not very pretty. The application is blockish with contrasting colors, making it feel like something from the early 90s.

Some might argue that looks aren’t that important when it comes to diagnostic file tools. However, clunky design can be pretty distracting and slow users down, which is the case with GetDataBack. Drink some caffeine or take a cold shower, though, and getting a scan running is pretty straightforward.

Step one, either select a “drive” or choose the option for “image files.” The term “image files” in this case will be grossly misleading to most users. Image files doesn’t refer to photos, but rather .img files, which are binary files that store raw volume copies.

We wanted to work with our test computer’s drive, so we went with the first option. Doing so caused GetDataBack Simple to scan for file partitions and display them on screen. This information is pulled from the partition table, which doesn’t include drive names. So, you’ll need to guess which volume is the one you want to scan based on size.

One thing that jumped out is that GetDataBack Simple did list in these results a test partition we created and deleted. Not all data recovery tools let you scan for lost partitions like this, so credit where it’s due. We scanned the 518GB partition listed to illustrate the rest of the recovery process.

This partition is our computer’s designated “data” partition (drive “D”). Once selected, GetDataBack builds out a file tree by mounting the partition. This won’t be enough to reacquire deleted or lost files. To do that, you’ll want to run a scan that incorporates a recovery algorithm.

Most data recovery solutions split such scans into “quick” and “deep,” with quick scans being able to recover recently deleted files in most cases. GetDataBack Simple does this differently and offers four levels of scans. The problem with these added levels is that they just lead to confusion. Simple doesn’t do a good job of explaining their use, either, which is likely because the value here is thin at best.

You can make your selection by clicking the “level” button in the bottom-right corner of the tool. The level one scan is what we just did: a build out the partition’s file tree. It’s not generally valuable, though, unless you’re dealing with a non-mounting partition. For the deepest level of scan, you’ll want go with level four, which scours your drive, block by block, to reconstruct files based on file pattern.

Start any scan level and a log window will keep you apprised of the progress made and how much time the program anticipates remains before completion.

Once the scan completes, you can browse files by file tree. Files you’ve deleted should be in the “recycle bin” folder if successfully recovered.

We don’t like that you can’t browse recovered items by file type or search for files, making it hard to sort through data. You can preview a file by double clicking on it to make sure its what you’re looking for, though. That said, we’d like to be able to browse files by thumbnail previews.

When you find files you want to recover, you’ll need to right click on them and select “copy.” To recover multiple files, you’ll need to highlight them all first. A less clumsy solution to the process would be to have checkable boxes beside files and folders.

Another issue with the tool is that there’s no option to save your scan results like there is with some competing tools. So, if you find yourself not ready to recover your files, you’ll likely need to go through the whole scan process again later.

Overall, GetDataBack Simple isn’t hard to use, but doesn’t quite live up to its name when compared to more user-friendly and advanced tools like Stellar Phoenix and EaseUS, despite being priced similarly.

Performance

80% – Good

We put GetDataBack Simple through some data recovery paces on our test computer. We ran scans against a 518GB data partition. We also created and deleted a 10.76GB partition to see if it could recover that.

We ran level 2 and level 4 scans on our “D” partition. Before that, we created and deleted three test files to see if we could recover them: a Word doc, a .jpg image and a .mp4 video. Typically, we like to perform a full hard drive scan, also, but that’s not an option with Simple.

Here are the results of our tests:


FeatureResult
Quick (Lv2) Scan (500GB Partition)Five minutes
Deep (Lv4) Scan (500 GB Partition)3 hours, 15 minutes
Full HD Scan (1TB)Not an option
Word Doc Recovered
Video File Recovered
Image File Recovered
Recovered Deleted Partition

As far as speed, Simple performs adequately. Deep scan times aren’t as fast as EaseUS or Stellar Phoenix. But these times don’t lag too far behind Prosoft Engineering, and beat most of the rest of the competition.

Customer Support

65% – Decent

RunTime Software maintains a central support portal for all of their products. This portal includes software documentation, how-to guides and FAQs for GetDataBack Simple. The guides are well done and should be sufficient to walk you through most basic procedures.

The service also provides technical support by email with 24-hour response times and separate email addresses for U.S. and European customers. They have telephone contact numbers listed, too, but these are only available for sales inquiries.

No online chat or user forum options put Runtime behind other similarly priced data recovery services.

Final Thoughts

GetDataBack Simple gets the job done but that’s about it.

The wizard isn’t nearly as intuitive as some of the others we tested. Some options are hidden, the color scheme is distracting, the work flows aren’t natural, you can’t scan by specific file types, you can’t save scans … the list of misses goes on.

Our conclusion: If you’re spending good money on a data recovery tool, go with one that offers more features and a more efficient experience. Check out our data recovery roundup to get some ideas.

GetDataBack Simple Review

GetDataBack Simple Review.

A fast and thorough data recovery solution, GetDataBack Simple is, well, just a bit to simple: the list of missing features makes us recommend against purchasing this product.
Starts from$ 79 00Lifetime
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Starts from$ 79 00Lifetime
Visit GetDataBack Simple
  • Fast and thorough scans
  • External drive recovery
  • Removable media recovery
  • Live chat support
  • Distracting design
  • Can't scan full HD
  • Can't scan by file type
  • No cloning
  • No RAID recovery
GetDataBack Simple