Carbonite vs Mozy: Battle Ready For The Business World

obrBy Rahul Dasgupta11 Jun'15 2015-05-13T13:19:05+00:00Google+

Data is crucial for business of any size, so data loss can seriously damage an enterprise. Numerous issues, such as viruses, accidental deletion, and phishing, can cause data loss. The worst part is that once the data is gone, everyone—including unhappy clients and officials investigating compliance breaches—is on your case, and you could even experience financial ruin if confidential information falls into the wrong hands.

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However, these threats can easily be avoided with an online backup solution in place. Which will backup and store your data on a secure server, so you can focus on business without worrying about losing data. But choosing the right online backup provider is critical for your business. So in this article, we compare the features and benefits of two popular providers, Carbonite vs Mozy, to help you embrace the one that perfectly satisfies your needs.

Carbonite

Carbonite, which has been in the business since 2005, and is a behemoth in the online backup industry. This is the fifth joint venture by founding duo David Friend and Jeff Flowers, after successful companies Pilot Software, Sonexis, FaxNet, and Computer Pictures.

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Carbonite has more than 400 employees in its headquarters in Boston and data centers in multiple US locations. Carbonite has restored 20 billion files thus far and backs up over 350 million files every day. It has won several prestigious awards, such as the Best Places to Work citation from the Boston Business Journal, the Business Leadership Award from the Androscoggin County Chamber of Commerce, and the 2013 Silver Stevie award.

Here is a snapshot of some important features which Carbonite offers:

  • Scheduled or automatic backup
  • Accessibility from anywhere
  • Unlimited storage space
  • HIPAA compliance
  • Cost-effectiveness
  • Easy-to-use interface
  • Robust security
  • Mobile apps for Android, iOS, and BlackBerry
  • Quick and easy setup

If you fancy to give it a try make sure to use our exclusive Carbonite offer code.

Mozy

Mozy was created by Berkeley Data Systems in 2005 and acquired by EMC Corporation in 2007. It is headquartered in Seattle with offices in London, Pleasant Grove (Utah), Cork (Ireland), and Shanghai. Mozy is ISO 27001–certified and has more than 100,000 business customers and 6 million individual customers.

The founder of Mozy, Josh Coates, won the Ernst & Young Entrepreneur of the Year Award for entrepreneurial excellence in software in 2008, and the company won gold from the Tech Awards Circle in 2013.

Here is a quick rundown of some of its popular features:

  • Automatic or scheduled backups
  • Custom bandwidth throttling
  • Windows and Mac support
  • 30-Day file versioning
  • Mobile apps for both Android and iOS
  • Military-grade encryption system
  • Compact customer support with live chat, email, and phone support options

How We Compare Cloud Backup Providers

We’ve picked the following factors to explore in order to simplify your decision.

  • Pricing
  • Security
  • Customer support
  • Mobile experience

Round One: Pricing

Who doesn’t want a compelling product that is cost-effective? You do, right? So do we. But do Carbonite and Mozy understand our pricing needs and address them well? Let’s find out.

Carbonite

Carbonite has plans available for both individuals and business users, showing it wants to leave no stone unturned.

Let’s talk about the plans for individual users first, also called personal plans. The basic personal plan comes with an automatic cloud backup feature, customer support seven days a week, free apps to sync, remote file sharing and access, and unlimited cloud storage space, all at a price of $59.99 per computer annually.

Another plan for individual users, Prime, is designed specifically for those who want advanced features. It comes at a price of $149.99 per computer with an annual commitment and includes features such as mirror-image backup, automatic video backup, courier recovery service, and external hard-drive backup along with the features offered under the basic plan.

Individuals who do not need automatic video backup or courier recovery service can go for another personal plan, called Plus, a perfect fit for those who want a few more features than the basic plan but cannot afford to pay a hefty amount. The price is $99.99 per computer with an annual commitment, as in the other plans, and with the basic features included.

Carbonite has three plans in place to cover all kinds of business needs. The first one, Pro, offers backup protection for unlimited workstations, starting at $269.99 annually. It comes with 250 GB of storage space and enables you to share between an unlimited number of external hard drives, laptops and desktops, and NAS devices.

If a business wants to backup server files to the cloud too, then the Prime plan should be a good fit. It costs $599.99 per year and comes with 500 GB of storage space. The Server Pro Bundle plan, the most expensive among the lot, offers the advantage of backing up an unlimited number of databases and live applications.

The price is $999.99 for a year and includes 500 GB of storage space. If the business intends to protect live applications and databases specifically, there are two more plans available: Basic, at $799.99 per year, and Prime, at $899.99 annually.

All the plans are HIPAA-compliant and include a few common features, such as customer support seven days a week, free apps to sync, file sharing and access, and free valet installation. Also, extra storage space ($99.99 annually for 100 GB) can be added to any plan.

Carbonite has another plan, Appliance, for disaster recovery purposes. It comes at $1,199.99 annually for 500 GB cloud / 1 TB local storage and is sold only through Carbonite’s accredited partners. Some important features this plan offers are faster on-site recovery, full system restore, and automatic cloud integration–great for SMBs.

Mozy

Like Carbonite, Mozy has multiple products that cater to both businesses and personal users. The MozyHome plan is suitable for individuals; it costs $5.99 per computer per month and includes 50 GB of storage space. If the need is greater in terms of number of computers and storage space, then it will cost $9.99 per month for three computers with 125 GB of storage. Both plans offer one month free if subscribed to for one year and three months free if bought for a two-year commitment. Also, you can have additional coverage for $2 per month per computer or 20 GB of space.

Most businesses aren’t happy with a default plan, often seeking plans that offer customized features suitable for their needs. Mozy offers three plans for businesses, called MozyPro plans. The pricing varies based on the amount of storage space required and whether you need to backup unlimited servers.

If you don’t need to back up servers, then it will cost $9.99 per month for 10 GB of storage space, and gradually plans go up to $379.99 monthly if the storage requirement is 1 TB. However, you can save money if subscribed to a one- or two-year plan. For those who need server backup, it’s $13.98 per month for 10 GB and a maximum of $409.98 monthly for 1 TB of storage. There is another plan Mozy offers for large businesses, with pricing available upon request.

Here is a quick rundown of the features offered under all the plans to simplify your decision.

FEATURES

HOME

PRO

ENTERPRISE

 

Automatic or scheduled backups

√  

Local backup

√ 

√ 

√  

File encryption during storage and backup

√ 

√  

Desktop/laptop support for Mac and Windows

Mobile apps for iOS and Android

24-hour technical support

Backup for multiple computers for one price

 ∅

Custom user configurations

 ∅  ∅

Advanced reporting

 ∅

Active directory integration

 

User groups

 ∅

 

 

Winner: It’s a tie. Both Carbonite and Mozy offer versatile, cost-effective plans to cover all kinds of customer needs, putting neither provider ahead of the other.

Round Two: Security

Security is one of the biggest factors when it comes to moving data to the cloud, which makes it a universal concern among businesses. So let’s find out which service understands the pain points better and addresses the needs well.

Carbonite

Carbonite uses 128-bit Blowfish encryption for file storage and SSL for transmission. It gives you the advantage of setting up your own 256-bit private key encryption, but you cannot recover the data if the key is lost or misplaced.

Carbonite offers hybrid backup in its server plan, which is a great feature if you need more security. Your data lives in the cloud at off-site data centers as well as on your local server. This can be useful as it makes sure your data is at hand ready for recovery during unexpected setbacks or downtime.

Carbonite’s data centers have temperature control, uninterruptible power supply, round-the-clock security guards, restricted personal access using biometrics, and controlled server access with PIN codes and electronic key cards. Carbonite uses RAID 6 (redundant array of independent disks) technology, an enterprise storage architecture that combines multiple disk drive components into one logical unit to ensure a single-disk failure never impacts your data.

Additionally, Carbonite uses the Carbonite File System (CFS), its own proprietary software that enables automatic monitoring of every storage server to ensure the data stored remains intact and doesn’t get corrupted under any circumstances. Needless to say, this is a useful feature offered to better protect data and a successful attempt to remove the security worries of its customers.

Mozy

Mozy is ISO 27001 certified and has successfully completed the SOC 1 SSAE 16 Type 2 audit, which proves how committed Mozy is to ensuring its customers’ data is well protected, and definitely keeps it ahead of its competitors.

Mozy uses either 256-bit AES or 448-bit Blowfish encryption for data security, depending on your preference among the three encryption keys offered, as follows:

  • Default encryption key – This encryption key is assigned by Mozy to your users. It is stored and managed by Mozy itself to provide a seamless experience, and 448-bit keys are created using the Blowfish algorithm.
  • Personal encryption key – These are 256-bit keys that can be created using a passphrase entered by the user. Mozy doesn’t have access to your personal encryption key, so during downloading and file restoration, you need to supply this key to decrypt files.
  • Corporate encryption key – This is more of a master key, also known as c-key, and is created using the same process as that used for personal encryption keys. The administrator needs to enter a passphrase and can create either one encryption key for all the users in the company or a unique one for specific user groups. As with the personal key, Mozy will never have access to this key and cannot help you in decrypting backed-up files.

All data is encrypted locally during the initial backup process and sent through a secure SSL connection. Like Carbonite, Mozy is HIPAA-compliant and, to protect its data centers, has built a strong security system, which includes 24/7/365 on-site technicians and security staff, CCTV cameras for monitoring, and electronic key-card access.

Winner: Again, it’s a tie! Both have strong encryption and robust security systems to protect their data centers. Mozy is ISO-certified and has completed the SOC SSAE audit, which Carbonite lacks, but on the other hand, Carbonite has CFS, its own proprietary software, for additional protection, beating out Mozy. Thus, it’s a tie overall.

Round Three: Customer Support

Good customer support is as important as security and cannot be neglected under any circumstances. Everyone seeks a tech support team that promptly responds, possesses thorough knowledge of the product or service, and most importantly, offers several modes for quick contact. Do Carbonite and Mozy meet each of these needs? Let’s find out.

Carbonite

Carbonite has its customer-support team located in the US and offers phone and email support between 8:30 am and 9 pm (EST) every day throughout the year, except on US holidays.

It also has a knowledge-based section on their website, which can be helpful to someone who is new or is looking for answers to basic questions about billing, restoring, or setup. Additionally, Carbonite offers agent-based support, a perfect fit for customers who need a bit of hand-holding.

Mozy

Mozy also has its support team based in the US, and unlike Carbonite, it’s available 24/7/365, including on national holidays. It offers a large variety of support modes, such as knowledge-based support, tutorials, a user community, documentation, live chat, and phone support. However, phone support is not available under the MozyHome plan.

What we like most is Mozy’s support portal, which is compact. It has all the information you need on topics like setup, billing, restoring, account management, and backup. The best part is that Mozy has a section called Submit Idea, which seeks your input to improve its service. Also, users can tweet their questions to Mozy’s Twitter account and get the necessary support.

Winner: Mozy. The availability of a wide variety of support options and hours during US holidays distinguishes Mozy’s support services.

Round Four: Mobile Experience

According to a report by Statista, an online statistics portal, mobile app downloads are expected to reach 268.69 billion in 2017. That’s massive! This proves that mobile apps are an inevitable requirement in the digital era, so both Carbonite and Mozy offer apps to ensure their customers can access them even while on the go. But which app is better? Let’s see.

Carbonite

Carbonite’s app is available for both Android and iOS users. Installation is quick and easy, and once logged in, you can backup or access your files without any difficulty.

 

Additionally, it offers an exclusive feature, connection-based backup, which gives you the advantage of backing up data based on your preferred connection mode, whether that’s on a data plan or Wi-Fi. Carbonite also offers within its mobile apps a locate-your-computer feature, which helps find your device if it has been misplaced or stolen.

Mozy

Like Carbonite, Mozy supports both Android and iOS, but not Windows phones. On the upside, the app (unlike the support features) is available across all plans. The app supports all three encryption keys offered and gives you the ability to email files within the app itself. MozyPro and MozyEnterprise administrators can set permissions for their organization to use the mobile app from the Admin Console panel.

The mobile app doesn’t offer an automatic upload feature for photos and videos but allows uploading, on demand, image files and other data from a phone to the Mozy account.

 

 

Winner: Carbonite wins because of its connection-based backup and locate-your-computer features, which are not available under Mozy.


Conclusion

Both Carbonite and Mozy offer great features that make it difficult to declare a clear winner. Mozy wins the customer support round, but Carbonite’s mobile app features puts them ahead of Mozy’s. So each provider wins one round, with the remaining rounds resulting in a tie. We cannot really claim one is much better overall, but some nuanced business models may find a particular plan from one company superior to a comparable plan offered by another.

Have you used either of them? Do you have any points to share? Please feel free to leave your comments, and thanks for reading!

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